At Citi, we get to connect millions of people across hundreds of cities and countries everyday. And we've been doing it for more than 200 years. We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Client Onboarding Analyst - Hybrid (InternalJob Title: Client Onboard Analyst – C09) based in Singapore. Being part of our team means that we’ll provide you with the esources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

In this role, you’re expected to:

• Responsible for administrative support functions such as performing various daily and monthly reports, coordinating with vendors for external mails as well as performing client data updates.
• Responsible for documentation review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
• Establishes and maintains close working relationship with stakeholders and within team to facilitate an open and direct communication of issues, needs and queries such that these may be responded to in an efficient, prompt and professional manner.
• Ensures a strong and robust processing environment with effective controls.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Can exercise independence of judgement and autonomy.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 1 year of experience in Client Onboarding/Client Data Maintenance focusing on Documentation Review and Static Data set-up.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in Microsoft Office Applications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

About the role

Reporting to Vice President, Air, this internship role will have the opportunity to work with the different entities on exciting projects as well as to analyse various reports to provide information to our Regional Air Freight team for strategic business decisions. This 6-month full-time internship commences Dec 2024/Jan 2025.

What you will be doing

• Prepare monthly reports relating to air freight activities
• Detect irregular data from the reports and analyse the root cause
• Perform ad-hoc analysis as per requested by stakeholders
• Follow up with entities on the issues and/or comments of working reports
• Be involved in Middle Office Air Dashboard Enhancement Project
• Work with OMC on various projects on data management
• Maintain the BSA contract library
• Support RFQ activity to carriers for 2025 capacity

The successful applicant

Essential

• Polytechnic or university undergraduate or graduate in Business Management, Data Analytics, Data Science or related fields
• Meticulous, analytical, and can work independently
• Good interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Good command of written and spoken English
• Knowledge in PowerBI and/or Tableau

Desirable

• Keen to learn, fast learner
• Systematic, organized and able to multi-task
• Able to work under pressure in a dynamic, fast-paced environment to meet tight deadlines
• Team player with positive attitude

Key Responsibilities:
* Provide day-to-day support for .NET applications, addressing user queries and resolving technical issues promptly.
* Monitor application performance and ensure optimal functioning of systems.
* Diagnose and troubleshoot application-related issues, including crashes, errors, and performance bottlenecks.
* Collaborate with development teams to identify and implement necessary bug fixes and enhancements.
* Analyze and report on application usage, performance metrics, and system logs to identify trends and areas for improvement.
* Ensure compliance with service level agreements (SLAs) and maintain high levels of customer satisfaction.
* Document support activities, issue resolutions, and create knowledge base articles for future reference.
* Able to work on application enhancements as per customer’s requirements
* Participate in on-call rotations to provide 24/7 support for critical issues.
* Maintaining the hosting platform (Azure, AWS) to make sure application is up and running
* Utilise GitLab(Repository and CI/CD pipeline) for code repository and deployment

Qualifications:
* Bachelor’s degree in computer science, Information Technology, or a related field.
* Minimum 3 years experience in development / support roles
* Proven experience in application support, specifically with .NET applications.
* Strong understanding of .NET framework, C#, ASP.NET, and related technologies.
* Experience with SQL Server and database management.
* Familiarity with web technologies (HTML5, CSS, JavaScript) and web services (REST, SOAP).
* Experience with GitLab CI/CD, SonarQube, Selenium
* Excellent troubleshooting and problem-solving skills.
* Ability to work independently and in a team-oriented, collaborative environment.
* Experience with monitoring tools and application performance management (APM) solutions is a plus.

Preferred Qualifications:
* Experience with cloud platforms (e.g., Azure, AWS) and DevOps practices.
* Knowledge of ITIL processes and best practices.
* Certifications in .NET technologies or relevant areas.
* Experience with Government Commercial cloud (Azure)

As the Brand & Media Analyst, you are responsible for analysing consumer and media data, market trends, brand performance and competitive landscape to provide actionable insights. Your role involves utilizing various data sources to understand consumer and customer preferences, identify market opportunities, and evaluate the effectiveness of brand and media strategies. You enjoy working on a strategic level as well as hands-on with data and visualization to perform your analyses and reporting. You also possess the skills to turn data into action.

You will also collaborate with cross-functional  team to leverage data to drive strategy. You will support in optimizing media investments to enhance brand perception, customer relationships, and drive business growth.

Key responsibilities

• You are responsible in conducting in-depth analysis of consumer behavior, utilizing market research data, surveys, and customer feedback and competitive analysis to identify market trends, emerging opportunities, and potential threats.
• Evaluate the perception of the brand in the market and among target audiences, identifying strengths and weaknesses of the brand image and recommend strategies to enhance brand equity.
• Drive media analysis consisting of measuring media performance across various channels, evaluating competitors’ media strategies and presence, monitoring and analyzing media metrics, engagement, and sentiment, while assessing the impact of media performance on overall brand perception.
• Collaborate with relevant teams to develop effective marketing strategies and optimized media plans, interpreting and analyzing data from various sources to draw meaningful conclusions and actionable recommendations.

We are seeking a system analyst type of professional that can support in translating our current manual and inefficient workflows to digitalise and automate our processes, based on defined rules, conditions and reduce the manual data manipulation process and unstructured data gathering.

Essential Duties/ Responsibilities:

Responsible for collecting, analyzing, and interpreting data related to inventory levels, demand patterns, and supply chain performance.

Core Responsibilities:

1. Collect, clean, and validate data from multiple sources, including inventory systems, sales records, and other relevant databases.

2. Collaborate with cross-functional teams, including inventory planning team, sales, and procurement, to understand business requirements and develop inventory planning strategies.

3. Identify inventory optimization opportunities, such as reducing stockouts, excess inventory, and improving inventory turnover rates.

4. Conduct root cause analysis of inventory-related issues and provide recommendations for process improvements.

5. Users’ requirement gathering, develop workflow and user cases. Translate the use cases to digital processes to streamline existing manual or unstructured data gathering to improve decision-making on inventory allocation and replenishment.

Requirements:

• Minimum Diploma or Higher Nitec in business/economy/finance/HR or any other related area
• Proven experience as a Data Analyst or similar role, preferably in an inventory planning or supply chain environment.
• Proficiency in data manipulation and analysis tools.
• Familiarity with data visualization tools.
• Understanding of inventory management principles and supply chain dynamics.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent attention to detail and ability to work with large datasets.
• Effective communication skills, with the ability to present complex findings to both technical and non-technical stakeholders.
• Ability to work independently and collaborate effectively in a team environment.

Product Vision and Strategy: Define and communicate the product vision and strategy aligned with company goals. Conduct market research and analyze industry trends to identify opportunities for product innovation and differentiation.

Product Roadmap: Design Thinking or innovative thinking while conducting workshops with stakeholders to groom the product thinking. Develop and maintain a product roadmap that outlines key features, enhancements, and milestones. Prioritize features and initiatives based on business value, customer impact, and resource availability.

Requirements Gathering: Collaborate with stakeholders (marketing, sales, customer service, and design) to gather and document detailed product requirements. Conduct customer interviews, surveys, and usability studies to understand user needs and preferences.

Agile Product Development: Work closely with the development team to ensure timely and high-quality delivery of product features. Write clear and concise user stories, acceptance criteria, and product backlog items. Participate in agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to facilitate smooth product development processes.

Product Launch and Go-to-Market: Coordinate product launches, including marketing campaigns, sales training, and customer support. Develop go-to-market strategies and ensure successful execution to maximize product adoption and revenue. Performance

Monitoring and Optimization: Monitor product performance using key metrics and analytics. Gather feedback from customers and stakeholders to continuously improve the product. Identify and implement enhancements to optimize user experience and business outcomes.

Stakeholder Communication: Serve as the primary point of contact for product-related inquiries and updates. Communicate product status, progress, and priorities to executive leadership and other stakeholders.

Sales and Distribution: Experience with e-commerce platforms and omnichannel strategies. Knowledge of sales strategies and retail partnerships. Understanding of supply chain management and logistics in the beauty industry.

Customer Experience and Engagement: Skills in enhancing customer experience and loyalty. Expertise in customer feedback mechanisms and CRM (Customer Relationship Management) systems. Experience with community building and managing customer relationships

Education: Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.

Experience: Minimum of 5 years of experience as a Product Owner or in a similar product management role, preferably in the beauty, fashion, or Retail and CPG/eCommerce industries.

Industry Knowledge: Deep understanding of the beauty, fashion, and retail market, including trends, customer behavior, and competitive landscape.

Technical Skills: Proficiency with product management tools and familiarity with agile development methodologies.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.

Leadership: Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously.

Customer Focus: Passion for understanding and solving customer needs, with a user-centric approach to product development.

Project Management: Lead and manage projects related to digital transformation, ensuring they are completed on time and within budget. Coordinate with internal and external teams for successful project delivery.

Change Management: Support organizational change by communicating effectively with stakeholders, providing training and resources, and fostering a culture of innovation. 

1.    To perform Data Analysis and Reporting
a.    Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
b.    Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL.
c.    Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level. 
d.    Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
•    Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
•    Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
•    Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
•    Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
•    Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
•    Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.

e.    Continuously optimize SQL queries for performance, scalability, and maintainability. 
f.    Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance scripts / dashboards to support Process Automation
a.    Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
b.    Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
c.    Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
d.    Develop Python scripts to streamline and automate manual data transformation processes. 
e.    Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
f.    Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration
a.    Collaborate and align with central departments / stakeholders to support in achieving sales targets.
b.    Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
c.    Collaborate with project stakeholders to define project scope, objectives, and deliverables.

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.

• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.

• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

Responsibilities:

• Experience in leading and delivering multiple security projects and solutions across one or more IT Security domains (Cyber Program Management, Cyber Threat Management, Identity & Access Management, Data Protection, Privacy, Cyber Analytics). This experience should include both advisory, implementation and operation experiences.
• Design and develop a customized security architecture, evaluate and select the best security system in one or more of the above security domains.
• Provide high-level input and security consultation in a project-based environment and ensure adequate security controls in all Business IT solutions.
• Responsible for project planning, execution and managing scope due to any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk
• Ensure the security enhancements / new security project delivery is done in line with stakeholder’s requirements, timeline and cost.
• Develop and maintain a detailed security project plan which deliver to the cost, quality and time for enhancements
• The position will be heavily involved in IT security operations, including:Security solution delivery
  Security monitoring
  Administration for security systems (e.g. firewall, anti-malware system, IDS/IPS)
  Incident Response
  Level 2 support for IT Security operations.
  

Requirements:

• Min. Bachelor's degree in Computer Science
• Min. 6-8 years’ experience working in a large-scale IT environment; Including five (5) years of information security and risk experience within the past six (6) years; including risk analysis, endpoint, server, network and web application security
• Possess Security Industry Certifications such as CISSP, CISM, SANS, GSEC and PMP, ITIL, Microsoft, CISCO
• Having good understanding of TCP/IP protocol and OSI Seven Layer Model.
• Strong technical security skills in assessment, design, implementation architecture, and program / project delivery and work across various delivery models, (Waterfall, Agile, DevOps)
• Analyzes & prepares recommendations relating to security for existing IT infrastructures / Applications.
• Expert understanding of firewall technologies.
• Ability to plan, organize and prioritize tasks to complete within established time frames.
• Highly result oriented and can work independently.
• Ability to build relationships and interact effectively with internal and external parties.
• Strong analytical, technical, and communication (both oral and written) skills.

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At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks

As a successful candidate, you’d ideally have the following skills and exposure:

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self-reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description

The Securities & Derivative Analyst 1 is an entry level position responsible for

providing operations support services for trades reconciliation/settlement and share transfer related process. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities transactions.


Responsibilities:

• Provide back office functions support such as Trade Settlement, Shares Transfer / Scrip Conversion, and Equity Linked Notes settlement.
• Perform internal Bank Accounts reconciliation.
• Perform investigation for daily and monthly positions holdings reconciliation.
• Perform daily check for trade settlement related reports.
• Timely handling of transactions, meeting and exceeding the Service expectation with internal and external clients.
• Deals with most problems independently and has some latitude to resolve complex problems.
• Uses professional judgment, discretion, and business expertise to resolve varied and complex issues that have notable impact on the business.
• Participating in Risk & Control functions such as Continuity of Business and etc.
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Monitor work progression ensuring completion of assignments by requested due date
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Provide Ops support during Singapore Public Holiday.
• Ad-hoc duties as and when needed.

Qualifications:

• Knowledge and experience of Trade settlements, Equity Linked Notes, Shares Transfer / Scrip Conversions for Equities will be added advantage.
• Fundamental understanding of Wealth/Investment products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• The incumbent should be a dynamic, positive and resourceful individual.
• Demonstrated problem-solving and decision-making skills
• Excellent written and verbal communication skills are essential.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Responsible, organized and able to multitask
• Good team player
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven organization and time management skills
• Proficient in Microsoft Office

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Description

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The Client Mgt Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

Responsible for a portfolio of highest intensity platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique requirements.
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
Leads the client experience by identifying issues and opportunities that further differentiate Citi as an industry-leading service provider.
Provides support and guidance to service partners to ensure a seamless client experience across regions.
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities.
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
Develops end-to-end capability, infrastructure & process improvement plan to support improved quality service.
Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

6-10 years previous experince in managing client relationships required
Breadth of knowledge of the business and organization Well-developed working knowledge of the business and the upstream and downstream influences Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions Ability to identify and implement effective process improvements Intermediate to Advanced level MS Office Skills Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience

Education:

Bachelors/Univeristy degree, Master’s degree preferred

Job Summary:

The Data Analyst will be responsible for analyzing and interpreting data related to the performance and efficiency of the airport's BHS. The role involves working closely with operations, maintenance and IT teams to ensure that data-driven insights are used to optimize system performance, enhance baggage processing times, and improve overall passenger experience.

Key Responsibilities:

• Collect, process, and analyze data generated by the Baggage Handling System or the Material handling System.
• Monitor system performance metrics and identify trends, anomalies, and areas for improvement.
• Develop and maintain dashboards and reports to provide real-time insights into system operations.
• Collaborate with cross-functional teams to implement data-driven solutions for optimizing baggage flow and reducing processing times.
• Conduct root cause analysis of system failures or inefficiencies and provide recommendations for corrective actions.
• Support the IT and operations teams in integrating new technologies or upgrades into the BHS.
• Ensure data accuracy, integrity, and consistency across all reporting and analysis activities.
• Participate in regular performance reviews and provide insights to management for decision-making.
• Stay updated with industry trends and best practices related to airport operations and baggage handling systems.

Job Description Summary

Advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Lead - IT Service Request is required to lead the Service Request team.

Job Description

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Lead - IT Service Request combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience
· 3-5 years relevant experie
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

Job Summary

We are seeking a passionate and experienced C# .NET cum Web Developer who excels in dynamic environments and is driven to make a significant impact.

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, and/or Computer Science;
• At least 3 years of experience in designing and developing front end applications;
• Minimum 3+ years of professional experience in C# .NET Development;
• Proficiency in WPF and ASP.NET for presentation frameworks;
• Hands on experience in client-side scripting and JavaScript frameworks, including jQuery, JSF;
• Proficiency in developing applications using Angular.JS or React.JS including HTML5, CSS3, web markup;
• Experience in Content Management Tools such as Adobe Experience Manager (AEM) Content Managment (CMS);
• Experience in relational databases such as MySQL and MSSQL;
• Proficient in Git with solid grasp of Git workflows;
• Experience in Agile Scrum teams; familiarity with Jira and Confluence;
• Good communication and presentation skills.

Desired Skill-set

• Experience working with DevOps tools such Jenkins and Kubernetes;
• Certified .NET Developer;

Responsibilities

• Responsible for requirement analysis, development, maintenance and support of web based user-facing software applications;
• Analyse business requirements related to the user interface and user experience related to the application portals and websites;
• Assume ownership of new developments and enhancements of user-facing features and web portals;
• Worked with business users on the Content Management Workflow requirements;
• Develop technical specifications according to the business requirements;
• Collaborate with UI designers and perform front end development including coding, integration and testing;
• Provide maintenance and support during user acceptance testing (UAT) and post implementation;
• Collaborate with stakeholders to produce creative and efficient UI design.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

We are hiring for Senior Java Developer to be part of the software engineering team in designing, developing, testing, and maintaining mission critical application systems.

Mandatory Skill-set

• Bachelor in Computer Science, Computer Engineering, Information Technology & Engineering;
• Minimum of 5 years of hands-on experience in software development using Java technologies;
• Experience in system design (include database design), development, quality assurance and maintenance of web based Java enterprise systems;
• Strong technical skills in Java/J2EE technologies like JSP, Servlets, JSF;
• Proficiency in Java, web services, Object-Oriented Programming (OOP), and software design patterns;
• Experience with Spring Boot and Microservice Systems;
• Experienced in JBoss/Weblogic / Websphere Application server and database servers such as DB2/Oracle/MS SQL Server;
• Familiar with Java based content management, workflow/case management systems;
• Familiarity with databases Oracle/MSSQL, MongoDB and expertise in data modeling and database design;
• Strong skills in using code versioning tools, such as GIT;
• Excellent verbal and written communication skills;
• Team player with excellent interpersonal and communication skills, capable of both independent work and effective collaboration.

Desired Skill-set

• Agile/Scrum experience.

Responsibilities

• Part of the software engineering team - involve in requirements analysis, contribute to system design (include database design), and oversee the development, testing, and deployment of applications;
• Address performance and security requirements in applications, resolving any related issues;
• Collaborate effectively with other engineers to integrate software components, system infrastructure, and third-party components;
• Work closely with business users and application testers to identify and rectify defects;
• Monitor application performance, troubleshoot issues, and ensure seamless operation;
• Generate comprehensive documentation and relevant artifacts;
• Offer technical support during the maintenance phase of the system;
• Design and develop APIs within a microservices-based architecture.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, FX Settlement Junior Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst– C09) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in earl 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Perform trade verifications to ensure accuracy of booking requests
• Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
• Complete settlement tasks and daily rate revaluations accurately and on time
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies
• Prepare and submit periodic internal and external regulatory reports
• Participate in the periodic General Ledger (GL) proofing exercises as directed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred.
• Fundamental understanding of Treasury products, accounting and regulatory policies.
• Proven ability to perform various concurrent activities/projects in a high-risk environment.
• Consistently demonstrates clear and concise written and verbal communication skills.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Officer, FX Settlement Intermediate Analyst - Hybrid (Internal Job Title: Securities & Derivatives Intmd Analyst– C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products.
• Drive and implement sustainable processes, automation/migration initiatives,and standard adherence to policies. Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FXLM business. ie. NPAC process.
• Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required.
• Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard.
• High level of focus on digitization, automation and elimination of manual touch points (MTP).
• Supporting a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce. Promoting a culture of continuous improvement and cultivating a robust service and control environment

As a successful candidate, you’d ideally have the following skills and exposure:

• Degree or equivalent work experience preferred.
• 3-7+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in Foreign Exchange products.
• Strong risk management and control mindset. Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Self-reliant, good problem solver & results oriented. Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Energetic, flexible, collaborative, and proactive.
• Ability to establish and build trust with stakeholders in the organization as an advisor and partner with a clear client orientation.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

We’re looking for a highly-driven and motivated Commercial Analyst Intern for our team in Singapore. The duration of the assignment will be for 6 months minimum. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! He/She will assist the Senior Commercial Analyst to support the project management team on various projects, while still being able to work independently.

The ideal candidate This role will be based in Singapore and will report to the Senior Manager, Commercial Projects.

About the job:

We’re looking for a highly-driven and motivated Commercial Analyst Intern for our team in Singapore. In this role you will be working with big data, testing, analyzing and building models to provide strategic insights to the business as well as comprehensive solutions. If you are looking for a dynamic environment where you will be exposed to projects covering operations, marketing, commercial and finance, then this may be the place for you!

Responsibilities:

• Conduct thorough, insightful and skilfully presented deep-dives into specific business topics and trends
• Work closely with teams in the commercial department to understand business challenges and recommend solutions across the various projects.
• Monitoring project KPIs, building and managing project dashboard to help evolve and define project vision and growing projects within budget and within scope
• Analyze the data, create hypotheses, run experiments & prove the customer value as recommendations to the company
• Automate and validate newly created reports and develop corrective actions to improve data integrity and quality
• Support ad-hoc data requests and analysis

Team Summary

Global Controllership is responsible for establishing Visa’s global accounting policies, providing technical accounting guidance to the business, processing accounting transactions globally and consolidating all Visa entities financial results. The team is responsible for the accuracy and timeliness of the Visa Inc. financial statements under U.S. GAAP (Generally Accepted Accounting Principles), and local statutory financial statements under IFRS (International Financial Reporting Standards)

What a Sr Financial Analyst does at Visa:

• Manage the overall integration of the Visa entities in AP region
• Perform the accounting close process and ensure high quality accounting accuracy, timely and meaningful reporting, and compliance to US GAAP, SEC and SOX requirements.
• Lead the local statutory accounts preparation, audit to filing process, ensuring compliance, timeliness, efficiency and reconciliation with US GAAP numbers.
• Preparation of monthly accounting journal entries and reconciliations
• Performs quarterly account reconciliations to ensure accurate reporting with no aged unreconciled accounts
• Provide flux analysis on balance sheet and income statement
• Manage cashflow which includes forecast, funding requests and intercompany transactions as well take on administrator role for the banking platform
• Support business units’ conduct of business transactions to ensure compliance with applicable accounting standards, laws, policies and procedures.
• Work closely with the business, FP&A, Operations Support and other stakeholders to influence and drive issue resolution and initiate changes to enhance internal control and efficiency
• Prioritize tasks within job function balancing the need to meet tight deadlines and other corporate demands.
• Initiate and implement process changes to improve controls, work productivity or quality of work output.
• Lead or participate in projects as assigned

Why is this important to Visa:

This role will perform the accounting and financial controlling for the Visa entities in the Asia Pacific region, ensuring timely and accurate capture of financial information/output necessary for effective management decisions, and in compliance with US GAAP, local statutory laws and accounting standards, corporate policies/procedures and key controls. Constantly challenge status quo and be a change agent with the objective of driving for efficiencies but not compromising on controls. This role will report into the Hub Accounting Director.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we seek to accomplish together:

• Review and development of security framework, information security policies, processes / procedures and guidelines on an ongoing basis.
• Establish compliance with these policies / procedures through ongoing security reviews and audits, not limited to log analysis and security assessment of customer ICT systems
• Conduct security risk management exercise
• Conduct table-top exercises
• Conduct vulnerability assessment, coordinate penetration tests activities
• Conduct information security awareness training
• Responsible for the development and management of customer’s security incident response plan.
• Lead and support customer in the matters of security incident resolution and response.
• Be the point-of-contact/customer liaison to assist and advise customer for ICT security related matters
• Project managed the activities and deliverables during the implementation phase.

This position is responsible for providing technical and IT support to the business units. The role included implementation, configuration and deployment of IT and security system.

• Consult with clients, vendors and personnel in other departments or construction foremen to discuss and resolve issues.
• Administer and setup network data security, include Active Directory, group policy, password policy, audit trail log, firewalls, antivirus update, window hardening and security event log backup, etc.
• Able to read and understand system audit trail report and act to fix the problems.
• Prepare reports for purposes of planning preventive works, stock spare list, meeting minutes, cyber security report and daily works job sheet, etc.
• Set up cost monitoring and reporting systems and procedures.
• Install and configure wireless networking equipment.
• Install and configure AT managed network switch, include VLAN configuration, trunk, Port management, POE power setting, CLE configuration, and IP routing.
• Configuration of IGMP Multicast streams and UDP and TCP/IP.
• Install and configure the Microsoft OS. VMware, Microsoft Clustering and Server Security Hardening. Provide monthly Microsoft Window Server/workstations OS backup and restoring. Clone the image of harddisk and to recover the system from backup harddisk when system failed using Acronis or other tools.
• Update Microsoft Window patch using online tools and offline patch update. (Microsoft baseline)
• Configure of SQL and manage of database include database repair, backup and restore.
• Understanding of cyber security, prevention, implementation according to IM 8 Singapore Infocom guide.
• Install and configure raid 1, raid 5, raid 6 and harddisk format. Recover any harddisk failure using disk management tools.
• Install and configure of SNMP and NTP. Able to use tools such as Netgain and master clock for devices monitoring and time sync.
• Create, analyze, report, convert, or transfer data, using specialized applications program software.
• Provide implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers.
• Provide training to new engineers and other training sessions as required.
• Able to coordinate, log cases and assist with other system specialist when they issue with their systems.
• To support CCTV and card access software installation, integration, and configuration.
• To troubleshoot VMS and ISMS application, software, and servers’ issues.
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation.
• Ensure systems design conforms to contract and technical requirements.
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues. Attend to preventive and corrective maintenance to backend system.
• Will be required to be on 24/7 standby
• Strong commitment to meeting customer’s SLA
• Reporting to Technical Manager.
• Responsible for the smooth operation of backend equipment and handles the technical aspect with regards to the backend system include overall network and switches at Securitas office/SOC and customers sites.

We are seeking a highly skilled and experienced System Analyst to join our dynamic team at Unison Consulting Pte Ltd. As a System Analyst, you will play a crucial role in bridging the gap between IT and business, ensuring that our systems and applications meet the highest standards of performance and reliability.

In this role, you will work closely with key stakeholders to gather requirements, design and propose solutions, and deliver application enhancements and projects that conform to our company's technology architecture guidelines, technology information security standard, and IT management process. You will also be responsible for conducting system impact assessments, ensuring compliance with technology architecture standards and security policies, and investigating and resolving technical issues reported during testing.

1. Strong SQL
2. Reg Reporting experience on ⁠loan and credit card (MAS 610)
3. ⁠Techno Functional
4. ⁠data warehouse background
5. ⁠Self-Independent

To be successful in this role, you should have:

• Proven experience as a System Analyst, with a strong background in business analysis and application development.
• Strong knowledge of technology architectures, including web-based technologies, database management systems, and scripting languages.
• Experience with application development life cycle and agile methodologies.
• Proficiency in SQL and Oracle database management systems.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills to work effectively with stakeholders across different teams.

• Responsible in the consolidation of management books P&L (Revenue, COGS, OPEX, Headcount)  across Asia-Pacific, Middle East and Africa region
• Provides support in the annual budgeting, long-range planning and forecasting process
• Tracks and analyzes key performance metrics to monitor business performance against targets and identify areas for improvement.
• Collaborates closely with the various department heads and share financial insights on the revenue and OPEX performance control, financial modelling, contract renewals and areas for improvement.
• Prepares the weekly, quarterly revenue forecast, revenue reconciliation and latest OPEX estimates.
• Performs variance analysis and continuously drive forecast accuracy improvements.
• Prepares the monthly financial deck for management reporting and leadership updates to both corporate and internal stakeholders.
• Uploads the budget, forecast numbers and headcount into Hyperion.
• Evaluates the pricing strategy and impact of new contracts and sales promotion.
• Involves in the Hyperion customisation and UAT testing.
• Participates in other projects, such as new business streams as required.
• Supports other ad hoc analysis as needed.