Description:

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for client's customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and the internal team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.
• Any other ad-hoc duties as assigned by the supervisor

Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 10+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PgPM, PMP, Scrum master, PMI-ACP.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

Recruit Express Pte Ltd (EA License No: 99C4599)

Company Registration Number: 199601303W

The Opportunity

• Working with is partnering with a software technology company
• Working Hour: Monday – Friday, 9am – 6pm
• Location: Central

The Talent

• Have Salesforce Administration certification
• Have experience in working with Agile/SAFe methodology
• Have knowledge or understanding of project lifecycle
• Have knowledge or working experience in logistics (preferred but not mandatory)
• Be proficient in Microsoft applications, including Visio
• Have excellent communication and active listening skills with diverse cultures and backgrounds
• Have strong documentation and writing skills
• Have excellent analytical and problem-solving capabilities
• Have strong sense of ownership and responsibility for projects/tasks
• Have customer-oriented mindset and attitude

The Job

• Engage with stakeholders and end-users to elicit, analyse, and document their business needs, problems, and desired outcomes.
• Collaborate with developers and technical/solution architects to define functional and technical specifications for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Communicate technical limitations to the end-users and negotiate alternative workarounds.
• Monitor project progress and identify and mitigate risks, ensuring proper communication within the project team.
• Develop and execute test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end-users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Participate in agile/scrum processes and provide business goals and priorities in sprint planning sessions and daily standup meetings.
• Build strong working relationships with business stakeholders to handle their new requests, operational issues, or queries.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

The Opportunity

• Work with a well-established corporate and investment bank
• Working Hour: Monday – Friday 9am – 6pm
• Location: Central

The Talent

• Possess a degree in Accounting, Banking & Finance or Information Systems, or equivalent qualification.
• At least 3 years of experience as a business analyst in the domain of banking/international trade finance, preferably with exposure to Fusion Trade Innovation (Finastra product).
• Has knowledge in trade finance products such as documentary credits/collections and guarantees, and their business processes and workflows.
• Perform analysis, functional design/specifications, testing/QA and presentations for trade finance projects, using Agile/Lean methodologies and collaborating with software vendors.
• Use SQL, UML, Selenium and HP ALM/UFT to design, test and implement trade finance solutions, ensuring quality and performance standards are met.

The Job

• Designing and executing automated tests for the trade finance application using tools such as Selenium and HP ALM/UFT.
• Communicating with IT business lines to understand their requirements and provide functional specifications and solutions in collaboration with technical IT specialists.
• Customizing the application, developing document templates and advices according to the business needs.
• Preparing and conducting functional and non-regression tests to ensure the quality and performance of the products.
• Delivering fully tested products on-time and with quality up to production.
• Supporting the technical development team on functional aspects and providing Level 3 support and production roll-outs.
• Managing multiple projects simultaneously and prioritizing tasks effectively.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

As a CITRIX –VDI L2 Engineer of his/her team, he/she:

• Support on all escalated incidents from L1
• Tasks and alert management
• Change management – Preparation of roadmaps, execution of RFC
• End to end support for Citrix, VDI – Paris and UK
• Service improvement contributions.
• Problem tickets task actions
• Assign incidents and tasks in timely manner via ticketing tool.
• animates the team to encourage collaboration and sharing of best practices.
• has a role in supporting technical skills development and provides training when required.
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency.
• reviews technology changes to identify potential risks

Mandatory track record

• Minimum 3~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
• Microsoft and Citrix certification such as MSCA and CCA is preferred.
• Strong experience with CVAD 7.x, PVS, Windows 2016 environment and latest versions of the product.
• Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC
• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
• In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting.
• Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous.
• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required.
• Customer service oriented, able to work in a dynamic and fast paced environment.
• Excellent communication, interpersonal and troubleshooting skills.
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously.
• French language proficiency would be seen as an advantage

Aicadium is seeking a highly motivated Operations Engineer to join our IT Operations team. As an Operations Engineer, you will spend 4-5 days a week in our office, playing a critical role in ensuring the smooth operation of our systems, infrastructure, and processes. Your expertise will contribute to the success of our employees and products and help deliver exceptional solutions to our clients.

Objectives of this role

• Assist with IT aspects of employee onboarding and offboarding
• Monitor and respond to incoming support requests and tickets
• Maintain inventory management system and device assignment & provisioning
• Maintain an office presence and assist with office-related IT tasks
• Manage access and first-level technical support for our hardware lab
• Develop and maintain documentation for operational procedures, system configurations, and troubleshooting guides.
• Implement automation and monitoring tools to enhance operational efficiency and proactively detect anomalies or potential problems.
• Conduct regular audits of infrastructure and systems to ensure compliance with industry standards and best practices.
• Stay updated with the latest trends and advancements in operations, infrastructure, and tools, and recommend improvements to enhance our capabilities.

Required skills and qualifications

• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Proactive mindset with a continuous improvement approach to enhance operational processes and systems.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve operational problems.
• Familiarity with Apple ecosystem (MacOS, IOS, Apple hardware, and devices)

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or Engineering
• Familiarity with scripting languages, infrastructure-as-code, or automation tools
• Familiarity with ITSM best practices or experience in a formalized operations environment
• Experience with end-user compute management tools (MDM, UBA, Security/Policy management, etc)

About Us:

Aicadium is a global technology company striving to provide AI solutions across multiple industries by leveraging a common machine learning platform to deliver AI as a Service.

Team:

Join a growing team of data scientists, machine learning and software engineers in an agile development environment. Work with some of the best in the field to tackle challenging projects and operationalize the solutions you develop across various industries and use cases.

Culture:

We work in a casual and collaborative environment. Every team member plays a key role in shaping the solutions we develop and creating positive business value for the companies we work with.

Interested applicants, please click on URL below to apply:

https://aicadium.bamboohr.com/careers/88

The Opportunity

• Working with is partnering with one of the largest banks by total assets in Singapore.
• Applying best practices of business analysis and software testing to engage stakeholders across various functions.
• Working Hour: Monday – Friday, 9am – 6pm
• Location: South

The Talent

• Have at least 3 years of experience as a IT business analyst
• Have strong experience iun requirement gathering and test case preparation
• Possess good knowledge in project cycle methodologies and management
• Possess knowledge in software developement life cycle (SDLC) and software testing life cycle
• Good to have experience in SQL database
• Be proactive, committed, and result-oriented

The Job

• Responsible for the functional knowledge of the business processes and requirements.
• Liaise with business stakeholders for clarification and understanding of their needs and expectations.
• Review request for new onboarding, modification, follow up on budget, implement in system
• Prepare and execute test cases. Manage the resolution of issues raised following test plan’s execution
• Prepare and conduct testing on components prepared by the team and participate to joint integration testing
• Support and follow up on UAT
• Be involve with 3rd level support for functional iussues

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

Responsibility

• Understand current and future business goals and ongoing IT issues to ensure business success
• Ensure that employees are following computer use policies, information security and privacy
• Maintenance of network infrastructure, hardware, CCTV, communication & GPS systems
• Software troubleshooting Window OS
• Resolve day to day IT issues in the office
• Outlook installation, MS Exchange Mgmt, Antivirus Deployment
• Work on standalone IT projects as and when it is required

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• In depth knowledge of Microsoft Active Directory
• Windows Server, Microsoft System Centre
• Strong networking skills– emphasis on virtual infrastructure and WAN networking

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

IT Manager Job Description

The IT Manager is responsible and accountant for the smooth running of the Company’s computer systems and infrastructure within the limits of requirements, specifications, costs and timelines. The IT Manager will supervise the implementation and maintenance of the Company’s computing needs.

Job Responsibilities:

• Manage information technology and computer systems

• Plan, organize, control and evaluate IT and electronic data operations

• Design, develop, implement and coordinate systems, policies and procedures

• Ensure security of data, network access and backup systems

• Act in alignment with user needs and system functionality to contribute to organizational

policy

• Identify problematic areas and implement strategic solutions in time

• Audit systems and assess their outcomes

• Preserve assets, information security and control structures

• Handle annual budget and ensure cost effectiveness

Job Requirements:

• Entry level candidates are welcome to apply

• Diploma in Information Technology, Computer Science, MIS or similar field

• Working experience as an IT manager or relevant experience

• Excellent knowledge of technical management, information analysis and of computer

hardware/software systems

• Expertise in data centre management and data governance

• Hands-on experience with computer networks, network administration and network

installation, firewall (Fortinet/Juniper) and VPN

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Simone Sim (R23118263)

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

· Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: detailed functional specifications, use cases, test strategy, test plan and test cases.

· Integrator role: Review request for new onboarding, modification, follow up on budget, implement in IDP system.

· Prepare and execute test cases. Manage the resolution of issues raised following test plan’s execution

· Prepare and conduct testing on components prepared by the team and participate to joint integration testing

· Follow up and support User Acceptance Tests (UAT)

· Participate in 3rd level support when functional issues are reported. Analyze and solve functional problems in coordination with software engineers

Job Qualification

This position requires 3+ years of relevant experiences as an IT Business Analyst supporting the development of enterprise wide information systems within major organizations, ideally in a banking environment.

Mandatory

§ Hands-on experience Requirement Gathering and as primary functional support for development teams

§ Hands-on in Test case preparation and validation

§ Knowledge in project cycle methodologies and management

§ Knowledge in software development life cycle and software testing life cycle

§ Strong ability to interpret business needs and translate them into requirements

§ Ability to anticipate risks

§ Good experience in working with Microsoft Office tools.

Nice to Have

§ Proficient in SQL database queries

§ Knowledge in IGA and IAM products

§ Knowledge on IDP onboardings

§ Knowledge of performance testing and associated tools

Other Professional Skills and Mind-set

§ Strong analytical and problem solving skills

§ Proactive style of working

§ Strong communication (written, and verbal) and organizational skills

§ Ability to multi-task and work independently with minimal supervision

§ Team player mindset

§ Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

On behalf of one of its clients, the French Chamber of Commerce is looking for an

Inside Sales Executive (Telecom, IT Hardware)

As Inside Sales, you will be responsible for identifying, qualifying and developing leads into new accounts through emailing and calling.

This job includes the full sales cycle management and development of relationship with business accounts.

This position is a great opportunity for customer-oriented candidates with good communication skills to progress quickly in the growing business of IT hardware services.

Responsibilities

• Research, identify and qualify leads
• Make contact with prospects though emails, cold or warm calls
• Qualify customers and contacts and identify opportunities
• Introduce our solutions in a relevant and targeted approach
• Develop and maintain relationships into accounts
• Coordinate with the sales team to generate quotes and close deals
• Update customers information and deliver activity reports
• Conduct customer visit with manager where necessary
• Participate in other sales events and marketing initiatives as required

Benefits

• Quarterly commissions
• Career progression opportunities
• Collaborative working environment
• Build and expand your contacts in IT industry
• Central office location (Tai Seng)
• Monday to Friday office hours

Requirements

• Diploma or degree in business, IT, electrical engineering or equivalent qualifications
• Successful experience in telesales, telemarketing or inside sales
• Experience within telecom or IT hardware industry
• Excellent oral and written communication skills
• Customer-oriented, consultative selling approach

Responsibilities

• Responsible for IT Infrastructure platform & Business Application (Servers, Network, Workspace & Retail Tech, SAP), ensuring the platform in Store, Head office & Data Centers are secure and functioning well to support the day-to-day business operations.
• Responsible for User Identity & Access Management, ensuring provisioning, modification and termination of user ID and access to valid users on a timely basis, complying with IT Policies Standard and Procedures.
• Execution for IT projects, communicate and coordinate with related stakeholder to ensure the project execution is adhered with scope, timeline and objectives.
• Responsible for IT administration work such as maintaining up-to-date IT hardware/software inventory, updating documentation of procedures, configurations, network & server diagram related to IT Infrastructures.

Requirements

• Must possess a recognized Diploma or Degree in computing related area.
• 3 – 4 years related working experience in Enterprise IT Infrastructures roles, preferably in Retail industry.
• Good working knowledge in Server Administration, including Windows Server Operating System, DNS, DHCP, File Share, Domain Management.
• Good working knowledge in Network Administration, including SDWAN, Network architecture design & configuration, IP address Management, Firewall, DLP, Load Balance & WiFI. A Cisco Certified Professional (CCNA/CCNP) will have advantages.
• Experience in In Store Retail Technology, including Retail Point of Sales (POS) Systems, Wi-Fi and RFID, Footfall system. Knowledge of Dynamics 365 POS will have advantages.
• Must have strong technical acumen, analytical & problem-solving skills.
• Friendly, excellent Team player and able to work independently and in a team, result orientated and highly motivated

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Provide IT support and troubleshooting services to VIP and general users via phone, email, or remote access;
• Assess user requirements and escalate VIP issues for quick resolution;
• Work with service delivery team to remediate and escalate internally any VIP tickets/incidents;
• Prioritize VIP tickets/incidents over general user incidents/tickets;
• Perform handovers and collection of devices and perform onboarding and deboarding activities at the time of handover;
• Set up and configure new laptops and desktops and ensure other account provisioning activities;
• Coordinate with vendor and ensure repairs are processed;
• Create and maintain technical documentation and manuals and educate users on best practices.

The Job

Responsibilities

• Solve VIP or general user problems quickly and escalate VIP issues for faster resolution.
• Work with service delivery to handle VIP tickets/incidents and prioritize them over general user tickets/incidents.
• Help users with their hardware, software, and networking issues using the customer's documentation and material for their systems and applications.
• Guide users with simple, step-by-step instructions and do remote and VIP troubleshooting.
• Find and fix technical issues in logs and confirm with clients that their systems are functional.
• Manage handovers and collection of devices and do onboarding and deboarding activities following the customer's checklist.
• Set up and configure new laptops and desktops and do other account provisioning activities before giving the end user device.
• Work with vendor and ensure repairs are done and own incidents involving DaaS devices and track them end to end.
• Create and update technical documentation and manuals and teach users best practices.
• Use effective project and change management practices to ensure solutions meet the requirements.
• Collaborate with internal and external airport stakeholders to identify and resolve incidents quickly.
• Work with technical teams, both internal and external, to propose and measure technical solutions.
• Provide customer with customer/client experience as per the service levels in this SOW.
• Do administrative support duties as required to meet operational objectives.
• Assist and support colleagues in IT-related matters.
• Log, allocate, and update calls in the IT helpdesk software and follow the customers' ITSM.
• Ensure customer satisfaction by responding to tickets within the SLA.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

· To provide courteous, prompt and personalised service and if possible to comply with each and every guest’s request and needs.

· To sell rooms in a manner designed to maximise revenue and occupancy with guest’s satisfaction.

· To check in/out guest in compliance to the standard policies and procedures.

· To familiarise procedures, facilities and services of the company premises.

· Ensure that the lobby areas are kept clean and tidy at all times.

· Sees to the enforcement of house rules & regulations, company policies and procedures.

- Provide support IT applications, infrastructure, user support

- eg: PABX and POS system.

- Handle technical support accidents, requests and changes efficiently.

- Perform other duties as and when assigned by the immediate superior and the Front Office Manager.

Job Responsibilities

• Ensure timely development of system implementation, customisation, and enhancement program
• Liaise with Business User on Requirement Gathering
• Parameter handling and Product Setup in application
• Perform System Integration Test (SIT) and conduct User Acceptance Test (UAT)
• Evaluate & resolve User Service Request and production defects
• Administrator and end-user support for Direct Marketing module
• To be involved in ad-hoc activities and IT projects, as and when required

Requirements

• Min Diploma Holder in IT related field
• Min 2-3 years of relevant experience
• Preferably possess experience in 1 full SDLC

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Job Responsibilities:

• Oversee the lifecycle of IT assets from procurement to disposal
• Manage, track and report on all in scope IT assets
• Perform vendor management in movement and disposal of assets
• Order management of end-user devices
• Review and enhance asset management process and procedures

Job Requirements:

- Min. Diploma / Degree in Logistics or any related field

- Min. experience in sales coordinator / order fulfilment

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Responsibilities

• Assist to test, evaluate and assess the feasibility of latest Windows patches/IoT devices/networking device firmware upgrade before rollout
• Attend and provision user account, access right and IT resources requests timely within SLA timeframe
• Provide advice, support & guidance to staff & management with respect to technical issues, networking, operations, application and desktop support
• Assist to provision, setup and maintain VMware and Hyper-V virtual machines, as well as administering domain joined Windows server 2016 & 2019 services (AD,DNS,DHCP,ADFS,file sharing, web services and etc)
• Ensure all servers is being properly backup according to the backup policies and perform backup restore periodically
• Performs any other duties as assigned.

Requirement

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• At least 1-2 year of working experience in the related field is required for this position.
• Good Knowledge of Microsoft windows operating systems
• Knowledge and experience in Server Administration are needed.
• Preferably with experiences of Office 365 administration
• Basic experience of Domain environment & Network

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

JOB PURPOSE

To oversee and provide support on the Organisation’s IT infrastructure and information systems.

PRINCIPAL ACCOUNTABILITIES

1. Operations / IT Support

• Provide 1st and/or 2nd level support to all users.
• Assist in setup, configuration, maintenance, troubleshooting and resolving technical hardware, network and system (Including but not limited to Printers, Local Servers, CCTV, Door Access, Firewall Router, Computer, Smartphone & in-house operation program)
• Assist in system accounts administration, ensuring proper recording of IT hardware assets distribution and purchase.
• Manage IT Assets, software licenses, domain renewal and on-boarding/off-boarding
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings
• Assist IT Head in system analysis, database design and process design to develop solutions for fulfilling business requirements.
• Ensure proper security system setup and maintenance to protect data accuracy.
• Conduct individual or group training sessions regarding in-house application and related tools for internal employees
• Additional duties as assigned

2. Administration

• Develop, review and implement administrative policies and standard operating procedures.
• Upkeep of office equipment and subsequent housekeeping of maintenance for all IT assets and equipment.
• Oversee routine maintenance tasks, schedules, performance measures, and analysis, inventory & asset tracking.

Any Other Duties

• Participate in the development of the department/division’s strategic goals and direction; set aggressive and relevant goals for the development of these functions.
• Undertake any other duties as assigned.

REQUIREMENTS:

• Diploma/ Degree Holder in the related field.
• At least 3 years of relevant working experience
• Good interpersonal skills, excellent communication skills, both verbal and written, hunger to learn and explore.
• Good organizational and administrative skills.
• Product knowledge of Windows server, Active Directory, Domain Controller, Google Workspace, Mimecast
• Occasional travelling might be required
• Self-motivated and can work with minimum supervision
• Knowledge of AWS preferred

Job Description

Develop IT strategic framework and Lead New Projects:

• Develop the IT strategic framework and expand the operational coverage to the overall Southeast Asia and the Middle East.
• Lead and manage new Adhoc projects, collaborating with stakeholders to achieve successful outcomes.

Support Headquarters-led Security Initiatives:

• Collaborate with the security team at HQ to provide support for information and control system security audits.
• Ensure compliance with security policies and procedures across all APAC bases.

Develop Local IT Personnel and Strengthen Communication:

• Develop the skills of the region's IT personnel to enhance their capabilities and efficiency.
• Strengthen the communication infrastructure to foster seamless collaboration between regional bases and headquarters.

Resolve IT Challenges and Promote Digital Transformation (DX):

• Identify and address IT challenges at each base, implementing effective solutions.
• Foster a proactive culture towards embracing digital transformation and innovative technologies.

Support Digitalization Efforts at Singapore Office:

• Act as the system representative for our Singapore office.
• Provide support and guidance for digitalization initiatives, ensuring operational efficiency gains.

Requirements

• Expertise and in-depth knowledge of the oil industry, its operations, and specific IT needs.
• Minimum 3 years of working experience as an IT engineer in the Oil & Gas companies.
• Minimum 3 years of experience for adopting group’s network systems into overseas and domestic affiliated companies.
• Strong understanding and experience with system upgrades and digital transformation initiatives.
• Excellent leadership and communication skills to effectively lead cross-functional teams.
• Familiarity with cultural diversity and business practices in the APAC region.
• A proactive and innovative mindset, with a focus on driving positive change and achieving results.
• Proficiency in both Japanese and English languages required for liaising with staff during course of work (listening, reading, speaking, writing)
• Master's degree or equivalent experience in Computer Science, Information Technology, or a related field.

Job Description:

· Be responsible for Post-sales activities of company supported Cybersecurity products.

· Involve in Large-scale (Local & Regional) Project Implementation.

· Provide on-site implementation services including testing, deployment & documentation.

· Provide technical support in ensuring customer satisfaction.

· Analyse and clarify customer queries though troubleshooting and researching existing

· Communicate issues clearly and concisely.

· Excellent written and verbal communication skills are a necessary part of the job

· Any other ad-hoc duties as assigned by supervisor

Requirements:

· Bachelor's Degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field

· At least 1-3 years’ relevant experience in IT industry providing network support and administration.

· Equip with knowledge & experience in networking such as routing and switching technology.

· Comfortable with 24/7 standby maintenance support calls

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Tech support role that is strictly 3-5 months contract handling L1 and L2 responsibilities. Immediate availability is preferred. This opportunity involves handling both L1 and L2 responsibilities, making an immediate impact with solid experience in SCCM.

Job Description

• Demonstrated proficiency in SCCM is a prerequisite, encompassing expertise in software and patch deployment.
• A robust understanding and hands-on experience in supporting workstations, Windows operating systems (specifically Win10), Windows-based applications, and Microsoft O365 are essential.
• Address the evolving needs of our mobile and in-office workforce by resolving issues related to network connectivity, hardware failures, and software usage.
• Proficiently troubleshoot and image workstations, printers, and corporate mobile devices.
• Effectively document, monitor, and track client incidents and requests within the ticketing system, preferably utilizing HPSM.
• Skillfully set client expectations during the ticketing process, ensuring the timely execution of all requests and services in alignment with business service level agreements.
• Stay informed and updated on core hardware standards, applications, and emerging technologies to provide precise and technically accurate solutions to clients.
• Deliver exceptional client service through a blend of effective communication and troubleshooting skills, addressing client issues and fulfilling requests via both remote sessions and on-site support.
• Standard office hours, flexibility is required on alternate weeks

Job requirements

• Strong SCCM Knowledge
• Good experience with M365

Add-on that are beneficial

• Knowledge in VMWare administration
• Knowledge in Netbackup
• Knowledge in Database (Sybase/Oracle/SQL)
• Knowledge in Unix

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Your role:

Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a IT support analyst to:

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team:

You’ll be working in the Hosting Services Wealth Management Team in Singapore. We provide best in class IT services for Wealth Management business. As a Support Analyst, you’ll play an important role in providing availability and stability to the global WM IT platform.

Your expertise:

• 2-5 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat
• proficient with software tools, such as APPDYNAMICS, SPLUNK etc.
• prior experience in development or support of wealth management or other banking domain applications
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• knowledge on Securities Settlement and/or Corporate Action