To enhance the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.
To work with Product Managers and Operation users from all the regions (APAC/EMEA/AMERICAS) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.


Responsibilities:

Direct Responsibilities

• To ensure the business/operational objectives of the new business requirements are well defined

• Performing systematic business analysis

• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

• Designing functional solutions & user workflows and documenting Functional Specifications.

• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.

• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

• To validate SIT test results produced by testing team to signoff.

• To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by development team.

• Documenting/reviewing user manuals and release notes as required

• Assist in providing tactical/strategic solutions for new client requirements

• Assist in the conversion/migration exercise where necessary

• For production defects, perform functional analysis and propose solutions.

• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.



Contributing Responsibilities

• To participate in technical design reviews and contribute to improve overall solution offered.



Technical & Behavioral Competencies

Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.

• Good functional experience in Supply chain/Trade Finance/Electronic invoicing applications is preferred.

• Good team player with great commitment and attitude.

• Good communication and coordination skill among multiple teams that are cross cultural and cross country.

• Ability to work independently.

• Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

• Hands on database SQL knowledge.

• Experience in functional solutions design for large web applications and micro services, Well-versed with integrations and APIs, REST. Designing functional solutions for high volume, low latency, and high-availability and performance requirements of web applications.

• IT Design and development exposure is a definite plus.

• Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates) and user authentication solutions.

Specific Qualifications

• Graduate degree in IT/Computer Science or equivalent
• 10-12 years of total experience with last 4-5 years as IT Business Analyst, preferably in the domain of Trade Financing and supply chain Financing/accounts payable/accounts receivable.
• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

What you'll be doing

• Provide 1st and 2nd level IT support for local and remote users, ensuring smooth daily operations
• Monitor and maintain end-user devices, including installations, configurations, and updates
• Manage IT assets, including tech refresh, preventive maintenance, and software licenses
• Oversee procurement of IT equipment and software, ensuring efficient processes and vendor management
• Maintain accurate asset records and ensure stock availability for end-user computing needs
• Support the implementation of new technologies to enhance system efficiency
• Perform additional IT tasks as required

What we're looking for

• Diploma level and above in Information Technology
• 1 - 3 years of experience in providing IT support to end-user community, preferably in Healthcare
• Proficient in task tracking and resolving minor IT issues

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

What you'll be doing

• Implement and manage security solutions like firewalls, IDS/IPS, and encryption
• Perform security audits, vulnerability assessments, and risk analyses
• Develop and enforce security policies, procedures, and controls
• Integrate security into IT systems, ensuring secure configurations and hardened settings
• Investigate and escalate security incidents promptly
• Collaborate with IT teams to embed security across systems and applications
• Stay updated on security trends and technologies
• Work with contractors to deliver network and security services
• Handle additional IT duties as assigned

What we're looking for

• Bachelor Degree in Information Technology, Computer/ Network Engineering
• 4 - 6 years of experience in similar role and/ or with CyberTrust Mark certification, preferably in Healthcare will be advantageous
• Extensive expertise in security technologies, including firewall administration, encryption, network protocols, and designing robust security architectures
• Certification such as CISSP, CCSP, CEH, or advanced security certifications will be advantageous

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:

The Data Scientist will design, build and execute machine learning techniques on large, complex, structured / unstructured data sets to find out hidden patterns and predictive signals. You will research and develop innovative solutions to deliver impact to our clients, contributing to bring intelligence in their digital mesh with the support of other Palo IT experts in Data Intelligence, Research, UX Design, Digital Technology and Agile teams.

YOUR RESPONSIBILITIES:

• Identify use cases allowing to take advantage of GenAI & Machine Learning capabilities
• Define data science approaches that fit with clients’ business challenges, using state-of-the-art methods to solve problems of large dimensionality in a computationally efficient and statistically effective manner. Examples include:
• Understanding a business problem
• Data Collection
• Data Preparation (cleaning, transformation, feature engineering)
• Model Training and Experimentation
• Model Evaluation
• Deployment
• Build advanced algorithms, using statistical knowledge and machine learning techniques to identify trends, patterns and predictive signals on large data sets
• Communicate algorithms results, limits and potential for improvement in a meaningful way
• Evaluate third party datasets and emerging technologies (e.g. LLMs, AI Agents, latest developments in Neural Networks) that may contribute to better results
• Collaborate with clients and other PALO IT practices to build a comprehensive end-to-end approach, gathering the relevant labelled data and features for ML algorithms into data-driven apps
• Participate in development of selected assets/accelerators that create scale
• Contribute to thought leadership through research and publication support
• Collaborate with cross-functional teams to productionize ML models
• Stay up-to-date with the latest data science and data engineering techniques and tools
• Provide technical leadership and mentorship to junior team members
• Deploy ML models into production (either alone or working with data engineers if necessary)
• Be a member of presales team to propose solutions for client opportunities

WHO YOU ARE:

• You hold a Bachelor, Master or PhD degree in Computer Science, Statistics or related discipline. Strong academic performance with analytic and quantitative coursework preferred
• 3-5 years of working experience
• Good knowledge of supervised/unsupervised machine learning techniques and algorithms
• Good applied skills with statistical programming languages such as R, Python (NumPy, pandas), SAS, SPSS etc.
• Experience with machine learning frameworks (e.g scikit-learn, Spark MLlib, Caffe, TensorFlow) and/or data science platforms (e.g. SAS, Dataiku)
• Experience of ML and LLM libraries and tools such as MLFlow, Langchain to develop GenAI applications, model experimentation and basic UI development with libraries such as Gradio or Streamlit.
• Experience with No-Code/Low-Code GenAI tools such as Langflow, Flowise, Rivet
• Data-oriented background in SQL, data wrangling and data modelling
• Exposure to data visualization tools and/or charting libraries (eg. Tableau, Qlik, D3.js, GGplot)
• Ability to apply advanced data science techniques such as deep learning, reinforcement learning, NLP to develop client solutions
• Willingness to be part of a multi-disciplinary team to develop end-to-end solutions for real world business problems
• Familiar with deploying Data projects into cloud (for example, Azure, AWS, GCP)

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR RESPONSIBILITIES:

• Lead program/project requirements and design sprints to define business and technical requirements through design implementation.
• Manage the requirements delivery (planning, estimation, risk management, reporting) to succeed in meeting overall program/project delivery.
• Leverage business knowledge to advise features/requirements priorities to delivery leads and/or product owners.
• Gather requirements by facilitating/coordinating meetings and conversations between business users, product owners, designers, SMEs, tech leads, and other relevant stakeholders.
• Identify people and systems impacted by functional and non-functional requirements.
• Collaborate with AI-enabled tools and methodologies to ensure requirements are effectively integrated into AI-supported workflows.
• Create/gather acceptance criteria in user stories and prepare any requirements specifications.
• Validate AI-generated outputs, ensuring alignment with business objectives and compliance with pre-set rules.
• Proactively engage, manage, and build strong relationships with clients and stakeholders.
• Work closely with Developers, DevOps engineers, Designers, and QA teams during all phases of the development lifecycle.
• Participate actively in mob programming sessions to facilitate AI-supported collaboration and contextual alignment among team members.

WHO YOU ARE:

• Degree in Information Technology or equivalent.
• Relevant domain: Financial Institution, Retail, E-Commerce, Environmental, Social, and Corporate Governance (ESG).
• With more than 5 years of working experience in IT business analysis, including experience in AI-driven workflows or collaborative AI-enabled team structures.
• Good understanding of enterprise applications or prior experience in various tech products/development stacks is ideal but not mandatory.
• Strong familiarity with AI tools such as ChatGPT, GitHub Copilot, Jira Automation, or other AI-enabled platforms is a plus.
• Good communication, analytical, conceptualization, and problem-solving skills.
• Participated in full software or product development cycles.
• Knowledge and experience of Agile development practices.
• Experience working within mob teams or other high-collaboration environments is highly desirable.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR ROLE:

We are looking for a designer who is looking to join an amazing design team and seeking to grow their UX and UI skillsets within a consultancy environment. You can execute the required design activities based on the project objectives. You are capable of conducting UX research activities such as moderated user interviews, and execute UI design for development handoff. We want someone who has an understanding of the full spectrum of design and development. You should be keen to learn on the job and feel comfortable in pairing up with PMs, engineers, researchers and content strategists to oversee the user experience of a product from conception to launch.

YOUR RESPONSIBILITIES:

• Execute the design activities based on the project objectives and timeline.
• Familiar with user research methods such as user interviews, heuristic review, competitive analysis, and have the capability to synthesise findings to actionable insights.
• Lead and facilitate co-creation sessions with various stakeholders.
• Visualize, design and conceptualize the user experience in service blueprints, journey maps, etc.
• Present concepts and UX solutions as compelling stories to clients.
• Have great communication and presentation skills, be an active listener and be able to represent the users’ needs as well as gather user requirements.
• Sketch wireframes, define interaction specifications, build clickable prototypes, and create detailed high-fidelity mock-ups ready for development.
• Create highly aesthetic visual design language based on the brand guidelines and translate it to a functional design system.

WHO YOU ARE:

Graduated with a Bachelor's degree and you have a proven relevant experience of at least 3 years. You are passionate about new technologies, digital innovations and design. You might be working in large teams or as an individual contributor, however, you have a fair understanding of Agile environments. You would be someone who is excited about taking on challenges of client projects and would be willing to initiate UX design activities in such work environments.

• Bachelor’s Degree in Design, Multimedia, Information Architecture, Human Computer Interaction, Instructional or Graphic Design, or a related field.
• At least 3 years of experience in the field of UX and UI.
• Understanding of motion design, HTML, CSS and other technical platforms.
• Knowledge of design and prototyping tools such as Figma, Sketch, Invision and/or other design tools.
• Experience designing digital experiences web and mobile platforms.
• Experience in agile development processes.
• Excellent communication skills and ability to present your designs to clients and teams.
• Able to adapt to different industries and learn new subject matters as required of a consultant designer.
• Passionate about and experience in product strategy and design will be an added bonus.

We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Summary:

· Work Schedule: Alternates between 5 days one week and 4 days the next, from 10:00 PM to 7:30 AM (Rotating Shifts).

· Note: The applicant may be transferred to a day shift after a few months, depending on operational requirements.

· Additional: Immediate availability is a plus.

Responsibilities:

- Follow the currently valid guidelines (e.g., working instructions, process descriptions, hygiene rules, and clear table policies).

- Based on the workflow, execute routine tasks such as downloading files, decrypting or encrypting files, and uploading files, among other process steps.

- Ensure all files are placed on the SFTP server for batch run processing.

- Handle Mastercard, Visa, and various payment file processes, utilizing their specific tools as required to process files.

- Monitor the batch run status and promptly escalate any issues to the appropriate person.

- Notify the supervisor of any observed discrepancies, such as process and quality issues, security breaches, outdated calibration data, or deviations in documentation.

- Manage file transfers to internal departments and external merchants.

- Perform data entry tasks.

- Retrieve card members' statements.

- Maintain accurate and compliant documentation.

- Perform individual tasks defined by the supervisor, as necessary, that align with the work responsibilities of an operator or are required to achieve organizational performance.

- Maintain a safe work environment and ensure the upkeep of the physical location.

Qualifications:

1. Strong understanding of IT principles with the ability to communicate technical concepts effectively to background support teams.

2. Excellent problem-solving skills and the ability to work under pressure.

3. Experience in networking and basic system administration is a plus.

4. Excellent communication skills, both written and verbal.

5. Strong attention to detail.

About Validus

Founded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand and Vietnam.

We’re on a mission to drive financial inclusion and prosperity for small businesses by leveraging data, AI and strategic partnerships to drive growth financing to under-served SMEs. To date, we have disbursed over USD 3.7 billion in loans to small businesses across the region. Validus is backed by top-tier VCs and strategic investors including leading banks from Japan and Korea.

In recognition of our innovation and contribution towards SME lending transformation, Validus has won several notable accolades, including 1st place (Singapore Financial Institution), 1st runner-up (Singapore FinTech), SFF Global Fintech Leader, Top 10 FinTech Leaders Awards, LinkedIn Top 15 Startups in Singapore, and more.

Job Description

● Ensure the smooth and effective running of company IT infrastructure which includes IT assets (laptops, desktops), wifi infrastructure, projectors, display screens, telephone lines etc.

● Perform installation, maintenance, and management of all computer hardware, software, workstation and printers.

● Maintain documentation on IT assets (inventor), subscriptions and licences

● GSuite management, IT contracts management and maintenance

● Housekeeping of asset conditions, asset user assignments

● Handle troubleshooting of IT problems, Gsuite account access and management

● To invoke problem escalation process to next level of support, engage vendors for assets servicing

Job Requirements

● Diploma or degree in Computer Sciences, Information Technology, or a related field

● Strong analytical and troubleshooting skills

● Has initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment

● Good interpersonal skills to interact effectively at all levels

● Good communication skills in English

The Senior Director IT is responsible for establishing and maintaining the information security program to ensure that information assets and associated technology, applications, systems, infrastructure and processes are adequately protected in the digital ecosystem in which we operate. The individual is responsible for identifying, evaluating and reporting on legal and regulatory, compliance, IT and cybersecurity risk to information assets, while supporting and advancing business objectives.

Description

Establish Governance and Build Knowledge

• Facilitate an information security governance structure through the implementation of a hierarchical governance program, including the formation of an information security steering committee or advisory board.
• Provide regular reporting on the current status of the information security program to enterprise risk teams and senior business leaders
• Work with the vendor management office to ensure that information security requirements are included in contracts by liaising with vendor management and procurement organizations.
• Create and manage a targeted information security awareness training program for all employees, contractors and approved system users, and establish metrics to measure the effectiveness of this security training program for the different audiences.
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services, including privacy, risk management, compliance and business continuity management.
• Provide clear risk mitigating directives for projects with components in IT, including the mandatory application of controls.

Develop the Frameworks

• Develop and enhance an up-to-date information security management framework based on one of the following: International Organization for Standardization (ISO) 2700X, ITIL, ENISA, ISA-62443, COBIT/Risk IT and National Institute of Standards and Technology (NIST) Cybersecurity Framework.
• Create and manage a unified and flexible control framework to integrate and normalize the wide variety and ever-changing requirements resulting from global laws, standards and regulations.
• Develop and maintain a document framework of continuously up-to-date information security policies, standards and guidelines. Oversee the approval and publication of these information security policies and practices.
• Create a framework for roles and responsibilities with regard to information ownership, classification, accountability and protection of information assets.
• Facilitate a metrics and reporting framework to measure the efficiency and effectiveness of the program, facilitate appropriate resource allocation, and increase the maturity of the information security, and review it with stakeholders at the executive and board levels.

Architecture/Engineering Support

• Work with IT staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software.
• Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
• Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software, and analyze its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
• Work with the enterprise architecture team to ensure that there is a convergence of business, technical and security requirements; liaise with IT management to align existing technical installed base and skills with future architectural requirements.

Operational Execution

• Coordinate, measure and report on the technical aspects of security management.
• Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
• Manage and coordinate operational components of incident management, including detection, response and reporting.
• Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.
• Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.
• Manage security projects and provide expert guidance on security matters for other IT projects.
• Assist and guide the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans.
• Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.
• Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, or related discipline required.
• Master’s Degree in a related field is preferred.
• Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar credentials

Experiences

• A minimum of ten years of IT experience, with seven years in an information security role and at least five years in a managerial capacity is required.
• Experience working with legal, audit and compliance staff is preferred.
• Experience developing and maintaining policies, procedures, standards and guidelines is required.
• Familiarity with applicable legal and regulatory requirements, including, but not limited to, the U.S. Sarbanes-Oxley Act, the U.S. Health Insurance Portability and Accountability Act (HIPAA), the European Union Privacy Directive, and the Japanese Financial Instruments and Exchange Law ("J-SOX").

Skill Sets

• Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Project management skills: financial/budget management, scheduling and resource management
• Ability to lead and motivate the information security team to achieve tactical and strategic goals, even when only "dotted line" reporting lines exist
• A master of influencing entities and decisions in situations where no formal reporting structures exist, but achieving the desirable outcome is vital
• Excellent communication, interpersonal and collaborative skills. Experience working with a multi-continent technical team preferred
• High degree of initiative, dependability and ability to work with little supervision while being resilient to change

Technical Competencies

• Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks
• An understanding of operating system internals and network protocols.
• Familiarity with the principles of cryptography and cryptanalysis.
• Experience in application technology security testing (white box, black box and code review).
• Experience in system technology security testing (vulnerability scanning and penetration testing).

MW IT Pte Ltd is one of the best System Integrator company in Singapore. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

What we do:

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Desktop Support to be part of our diverse team of talent here at MW IT!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities:

* Provide Desktop Support services to users.

* This entails receiving, prioritizing, documenting, and actively addressing end-user help requests, as well as escalating incidents when necessary to uphold customer satisfaction and meet SLA expectations.

* Conduct troubleshooting for issues encountered by users.

* Carry out asset inventories.

* Facilitate technical escalations to third-party vendors or resolver groups when appropriate.

* Update incident records.

* Create and revise work instructions as needed.

* Document standards and procedures where applicable.

A little about you:

* Minimum ITE/Diploma graduate with at least one year of experience in desktop support.

* At least one year of experience with Microsoft Windows 10 and Microsoft Office 365.

* Proficient in spoken and written English.

* Hold at least one of the following certifications or their equivalents:

* Demonstrate knowledge in supporting workstations and related components.

* Strong verbal and written communication skills.

* Excellent coordination abilities.

* Capacity to prioritize tasks effectively and work with a sense of urgency.

* Communicate effectively with colleagues and management.

About MW IT Pte Ltd:

We aspire to create the extraordinary and impact millions of people every day.

We believe in establishing a talent-led delivery model that empowers our best individuals to lead, supported by the appropriate structure, processes, and tools to ensure the delivery of top-quality services to our clients.

We are committed to investing in your growth!

Exceptional achievements are seldom accomplished in isolation; therefore, we are committed to fostering a collaborative work environment that unites individuals with diverse skills and talents.

Job Scope:

• Responsible to drive performance and service quality in the call centres through call and email audits, as well as from customers’ feedback
• Identify any processes that have the potential to be improved and automated by harnessing technology
• Ensure proper and systematic documentation of call centre work processes
• Responsible to develop Robotic Process Automation (RPA) to automate call centre work processes
• Responsible to drive the usage of Customer Relationship Management system
• Participate in department workshop and events

Job Requirements:

• A recognized Bachelor’s degree, preferably in computer science or related fields
• Experience in automation tools such as Blue Prism and UiPath would be advantageous
• Passionate in boosting efficiency through streamlining and automating work processes to drive productivity
• Good organization, interpersonal and communication skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

MORE INFORMATION:

• Company: Well-reputable Government-Linked IT Organization; located in Jurong East Area
• Working Hours: Monday – Friday (8.30 AM – 6 PM)
• Benefits (on top of basic monthly salary): Variable Allowances (up to S$ 120/month)

+ Variable Annual Performance Bonus

+ Other Attractive Employee Benefits (i.e.: 14 Days of Annual Leaves, Medical & Insurance Benefits, etc.)

RESPONSIBILITIES:

Technical Related

• Performing systems’ designing, installation, integration, testing (e.g.: acceptance tests), configuration, integration, and commissioning [for communication systems including but not limited to Network Monitoring System (NMS)]
• Conducting site surveys for project implementation matters
• Identifying contractual system requirements, and conducting technical reviews (to establish design baselines)

Project Related

• Liaising closely with various technical teams, project managers, subcontractors, suppliers, vendors, and customers for project implementation matters (e.g.: project schedules/ tracking, test plans, procedures, progress, status, etc.)
• Generating project related documentations (e.g.: quotations, Bill-of-Materials, Statement of Work (SOW), progress reports, test documentations, site as-built documents, etc.)

REQUIREMENTS:

• Experienced (2 – 3 Years minimum) in Networking (i.e.: IP, Optical, etc.), Servers, Operating Systems and Web Technologies (e.g.: virtualization, databases, and security systems) and comfortable to take on project management duties (as mentioned under Responsibilities)
• Have relevant certification such as CCNA, CCNP, CCDA, CCDP, IP MPLS, Optical Network, etc.
• Possess excellent interpersonal, communication and time management skills

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

At Baker Tilly Singapore, we welcome highly motivated and committed individuals who share our core values to join us. We are committed to our values of leading by example, delivering quality services with integrity, communicating openly, acting ethically, and fostering a community built around civic responsibility and teamwork.

We are looking for an IT Executive, who will be involved in the installation, configuration, and troubleshooting of hardware and software systems.

In this role, you will:

• Install, configure, and troubleshoot hardware and software systems, including operating systems, applications, and network components.
• Microsoft 365 administration on Intune, Entra ID, Sharepoint, Exchange, and Defender.
• Server administration on cloud and on premise, Domain Controller, Active Directory, IIS, DNS, VOIP, LDAP.
• Network administration on firewall, switches, VPN, VLAN, WiFi controller.
• Resolve Level 1 and 2 computer or application issues to local and remote users.
• Escalation of Level 3 Application Issues to third-party vendors.
• Maintain proper logging and maintenance of help desk requests via ticketing system.
• Conduct regular system backups minimize data loss in the event of a system failure.
• Maintain IT related Fixed Assets to support onboarding/ offboarding process.
• Maintain and ensure compliance with all IT/ISO related policies and procedures.
• IT project coordination and vendor management.

We are looking for people with the following:

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience as an IT Systems Administrator or similar role
• Familiarity with Windows systems and environments
• Proven experience on Microsoft 365 platform and Cloud Iaas
• Experience with networking concepts and technologies
• Experience with Cisco Meraki and Microsoft Power Platform is a plus
• Knowledge in cybersecurity practice is a plus
• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision

We regret that only shortlisted candidates will be notified.

A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.

Primary Responsibilities

• Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
• Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
• Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
• Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
• Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
• Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
• Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.

Other Responsibilities

• Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
• Ensures compliance, controls and security are in place.
• Ensure all maintenance contracts are reviewed and in place for all IT systems.
• Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
• Conduct PCI training and any other IT related trainings.
• Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
• Facilitate owner’s appointed auditors for annual IT audit.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Ensures users are aware of the support processes.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Responsible for IT monthly accruals and forecasting.
• Provide point of escalation support to Accor team.
• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the management.

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Span of Control

• IT Budget responsibilities.
• IT Headcount responsibilities and Productivity.

Candidate Profile

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• 5 years of experience in IT management, with a focus on strategic planning and operational oversight.
• Strong knowledge of IT infrastructure, software development, and cybersecurity best practices.
• Proven experience in budget management and resource allocation.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Understanding of hotel operations/applications is an asset.
• Experience in the hospitality industry is preferred.

Competencies

• Excellent verbal & written communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Well-presented and professionally groomed at all times.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Key Responsibilities:

• Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
• Perform regular system and network monitoring to ensure uptime, stability, and security.
• Document technical processes and prepare detailed reports on technical incidents.
• Travel between customer locations as required to provide on-site support and troubleshooting.
• Participate in client platform implementation or upgrade projects as assigned.
• Follow up with vendors for hardware replacements and maintenance.

Requirements:

• Proven experience in end-user computing (EUC) support and network administration.
• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
• Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
• Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
• Strong communication skills and the ability to document processes and technical issues clearly.
• A proactive, independent, and results-oriented approach with a "can-do" attitude.
• Willingness to travel to customer sites as required.

Preferred Qualifications:

• Experience in hardware lifecycle management, including vendor coordination for replacements.
• Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.

Job Responsibilities:

• Handle Liner Management System (LMS) application, and ensure application system availability and reliability.
• Document and manage Business/Requirement Specifications and Design Workflows as necessary. Translate business needs into solutions.
• Work with offshore team to lead, manage and track development items as per defined timelines. Perform reviews on deliverables to ensure on quality
• Identify opportunities for improvements & propose technical/business solutions.
• Lead change impact analysis, define timelines, manage projects tasks and keep track on progress
• Guide and participate in the pre-Users/QA Testing, provide User Guides/Manuals, Release Notes, Manage User Onboarding and Conduct User Trainings as necessary.

Requirements:

• Degree in Information System /Computer Science or equivalent with at least 8 years of relevant experience in Shipping environment, API interfaces to various operation system
• Business Analysis, Domain Knowledge & SME
• Possess working knowledge of Oracle databases and SQL.
• Experience in full-life cycle software development, including developing multi-tiered enterprise applications with Microsoft technologies.

Job Description :

• Good communication and problem-solving skills

• Excellent interpersonal skills

• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.

• Helpful and well-mannered

• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.

• Raising of Service Requests, Tracking of SRs, assets and organizational activities

• Maintaining Assets tracking and movement

• Broadcasting of Patches and Scheduled Maintenance

• Logging case and escalating to engineers, Email Transactions

• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well

• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Job Responsibilities

Job summary: Manage the company’s Cloud hosting, applications provisioning and fine-tuning to achieve high system up-time and good performance with well secured network.

Responsibilities:

• Implement CI/CD workflow on new docker based environment
• Manage Oracle OCI cloud design architecture that aligns with organisation goals - (Oracle/AZURE preferred)
• Ensure effective server governance and compliance with industry standards and corporate policies
• Manage vendors to optimise ROI (return of Investments)
• Executing cost-effective solutions by leveraging new technologies, sourcing opportunities & benefits
• Engage the Applications team on system improvements and perform housekeeping tasks
• Provide regional IT support and Deployment to agents and subsidiaries or branch offices
• Co-ordinate with branches to conform to corporate standard and policy
• Provide quick resolution and improve productivity at branch offices through support from Regional IT Offices
• Lead, guide and manage team and business stakeholders to foster a collaborative work environment
• Seek continuous improvements by developing policy/process and best practices.
• Communicate effectively with stakeholders to gain trust/confidence on delivery
• Establish structured and well-defined policy/process to ensure full compliance

Job Requirements

• Possess IT professional background with application knowledge, proven leadership and technical skills (i.e., at least 15 years experience).
• Oracle or Azure cloud architect certification or equivalent
• Bachelor's degree in Computer Studies or Electronic Engineering or equivalent

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR ROLE:

The Lead/Senior DevOps Engineer will maintain and support an on-premises cloud infrastructure and apply DevOps practices and solutions. The person will also implement cloud-related and DevOps technologies such as AWS/Puppet/Chef/Elk/Azure/Openstack. Senior DevOps Engineer will be expected to conduct workshops with client to identify their challenges, come up with transformation roadmap and deliver technical solutions while coaching delivery teams on DevOps best practices.

YOUR RESPONSIBILITIES:

• Provide customers with reliable solutions
• Configure, maintain, and support the infrastructure both cloud and on-premises.
• Install, maintain, and support the various CI/CD, security and testing related tools
• Create multi-stage CI/CD pipelines to enable faster and frequent releases to production; help delivery teams automate their build and deployment to public cloud
• In some cases, act as a system administrator on different operating systems
• Document, and share knowledge on developed DevSecOps solutions

WHO YOU ARE:

• Strong Unix / Linux / Bash knowledge
• Deep understanding of cloud computing, e.g. technologies, deployment, costing, HA/DR, etc
• You should be able to coach delivery teams on DevOps principles, e.g. CI/CD, test automation, release automation etc. and engineering practices, e.g. TDD, BDD
• Well versed with at least one of the public, private or hybrid cloud platforms such as Openstack, VMWare, OpenShift, AWS, Azure or Google Cloud (GCP)
• Hands-on experience with automation and infrastructure-as-code using various tools including but not limited to Terraform, Pulumi, etc
• Experience with developing and implementing processes to handle releases from development to operations while respecting internal rules, and offering solutions for rollback etc
• You have a good understanding of microservice and event-driven architectures and DevSecOps practices which support relatively complex distributed systems
• Strong RDBMS and NoSQL skill in deploying and fine-tuning such as MySQL, Oracle, Elasticsearch.
• Good understanding of monitoring and hands-on experience of setting up and configuring monitoring tools (e.g. ELK, Prometheus, Grafana and Splunk)
• Overall, 3 - 8 years of experience in platform automation, applying various DevOps principles
• At least 4 years of experience in people management and past experience mentoring engineers

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Library & Archives Solutions Pte Ltd (LAAS) incorporated in 2000, is a wholly-owned company of the National Library Board (NLB) of Singapore. It is created to be the sole distributor of products and services of NLB. The Company plans to reach out to the library industry to exert leadership in library innovations, as well as provide assistance to libraries that wish to expand their services and grow their capabilities. It also aims to provide productivity tools to reduce the cost of operations for clients, and to enable libraries to embrace digital technology to better serve users.

The Senior/Project Manager is required to plan, design, manage and oversee the development, implementation, integration, support and operations of new and existing application systems and digital services that create value for customers.

What you will be working on

• Oversee the design, development and implementation of web applications, technology services and integration of application systems across different technology platforms.
• Translate high-level requirements and reference use cases to develop into detailed process flows, wireframes and mobile, responsive UX design systems.
• Conceptualize, innovate and perform feasibility study of new or improved products and services based on user requirements.
• Work closely with users on leveraging IT to effectively support their business needs and services as well as to improve current work operations and innovation of new services.
• Prepare proposal and storyboarding of IT solutions to get buy-in from users and managements.
• Manage the vendors and contracts to ensure that the performance of vendors and deliverables are in accordance to the tender and service level agreements.

What we are looking for

• Relevant IT degree or equivalent experience with advanced degree.
• At least 5 - 8 years of relevant working experience in IT environment.
• Possess experience in IT application development & maintenance, and experience in managing the entire Software Development Life Cycle (SDLC).
• Possess experience in web and/or mobile development technologies such as HTML5, CSS3, JavaScript libraries and frameworks.
• Experience in agile development process and user experience design is desired.
• Knowledge of technologies like library management/automation systems, IoT and RFID has an added advantage.
• Good working knowledge of Quality Management Systems and ISO 9000 standards.
• Good interpersonal and communication skills to manage relevant stakeholders.

Availability : Dec 2024 /Jan 2025

Interested applicants, please email your detailed resume, stating your current and expected salary, date of availability and contact number to: [email protected]

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for applying.

Job Responsibilities

Job summary: Manage the company’s Cloud hosting, applications provisioning and fine-tuning to achieve high system up-time and good performance with well secured network.

Responsibilities:

• Implement CI/CD workflow on new docker based environment
• Manage Oracle OCI cloud design architecture that aligns with organisation goals - (Oracle/AZURE preferred)
• Ensure effective server governance and compliance with industry standards and corporate policies
• Manage vendors to optimise ROI (return of Investments)
• Executing cost-effective solutions by leveraging new technologies, sourcing opportunities & benefits
• Engage the Applications team on system improvements and perform housekeeping tasks
• Provide regional IT support and Deployment to agents and subsidiaries or branch offices
• Co-ordinate with branches to conform to corporate standard and policy
• Provide quick resolution and improve productivity at branch offices through support from Regional IT Offices
• Lead, guide and manage team and business stakeholders to foster a collaborative work environment
• Seek continuous improvements by developing policy/process and best practices.
• Communicate effectively with stakeholders to gain trust/confidence on delivery
• Establish structured and well-defined policy/process to ensure full compliance

Job Requirements

• Possess IT professional background with application knowledge, proven leadership and technical skills (i.e., at least 15 years experience).
• Oracle or Azure cloud architect certification or equivalent
• Bachelor's degree in Computer Studies or Electronic Engineering or equivalent

Job Description & Requirements

Job Responsibilities:

• Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of work.
• Setup, configure and maintenance of computer hardware, network and system
• Troubleshoot and provide IT technical support to end-users on hardware, software and network issue
• Manage data protection and cyber security function.
• Maintain IT assets, system documentations and software license.
• Knowldege on adminstrating 365 Environment, Security and Intune is an added advantage.

Job Requirements:

• Diploma in Computer Science or relevant qualifications
• Broad technical understanding of Window OS and Microsoft 365 with basic IT network skillset
• Able to work independently with minimum supervision
• Good interpersonal, communication, analytical and problem solving skills.
• Good working attitude and willing to learn.
• Able to work on Public Holiday

Responsibilities:

• Oversee the management of all IT infrastructure, including servers, networks, storage, and hardware.
• Ensure high availability, scalability, and performance of IT systems.
• Monitor, maintain, and troubleshoot IT infrastructure to minimize downtime.
• Lead and manage the IT operations team, providing guidance, mentorship, and training.
• Allocate resources effectively to meet the needs of the business.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Implement and maintain monitoring tools to ensure optimal system performance.
• Conduct regular system updates, patches, and upgrades to ensure security and stability.
• Perform routine maintenance and proactively address potential issues.
• Respond to and resolve IT incidents in a timely and effective manner.
• Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
• Maintain a clear and efficient communication process for issue resolution with stakeholders.
• Ensure that IT operations comply with security policies, industry standards, and regulations.
• Implement and maintain firewalls, antivirus, and other security tools to safeguard company data.
• Regularly review and update IT security protocols, and conduct security audits.
• Manage relationships with third-party vendors, service providers, and suppliers.
• Ensure SLAs (Service Level Agreements) are met and vendor performance is tracked and evaluated.
• Oversee the procurement and renewal of IT hardware, software, and services.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT operations, infrastructure management, or a related field.
• Proven experience in managing complex IT environments, including network administration, server management, and IT security.
• Experience in a leadership role within IT operations is preferred.
• Strong understanding of IT infrastructure (servers, networks, storage, cloud services, etc.).
• Knowledge of security protocols, disaster recovery, and business continuity planning.
• Expertise in system monitoring tools, ticketing systems, and incident management.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and team management abilities.
• Ability to prioritize tasks and manage multiple projects simultaneously.

IT SYSTEM HELPDESK TECHNICIAN

(Salary Range: S$3000~S$5000)

Responsibilities:

• 3 days station at client's office for Technical and Desktop support
• 2 days in Office
• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Keeping up to date with advancements and best practices in IT administration.

Requirements:

• Diploma in Information Technology of Computing , information systems, or similar.
• At least two years' experience in a similar role.
• Experience with IT systems, networks, and related technologies.
• Good knowledge of best practices in IT administration and system security.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

Main Responsibilities

- Reports to the Financial Controller.

- To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel.

- Acts as Data Protection Officer for the Hotel.

- To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.

- To ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.

- To ensure the physical and logical security of IT system.

- To define and keep updated written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.

- To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.

- To strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup information.

- To assist any department in formulating their IT material requirements and provide adequate solutions to their needs.

- To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.

- To perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.

Job Requirements

- Degree in Computer Science, Computer Technology or the equivalent with 3 years of experience in a similar capacity.

- Excellent spoken and written in English

- Independent and willing to learn

- Possess good working attitude and good communication skills.

- Good problem-solving skills.

- Attention to details will be an added advantage.

**We regret to inform that only shortlisted candidates would be notified. **