Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London and Asia. With over 250 people, it constitutes one of two main hubs for CA-CIB IT production teams. This setup is operated in partnership with a Service Provider, who provides most resources on site.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• INFRA: core infrastructure- systems and network services
• APS: application technical support
• Middleware: Data services and Middleware services
• End-user & Transverse: End-user Services and Transversal activities, including Control Tower, Global Operations Center and Data Security Services.

Position

The Head of Section for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologieswithin data and endpoint security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.

Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect,
• Encryption Solutions: Disk Encryption, File and Folder encryption,
• Database Audit Monitoring solutions
• Email and Web Phishing Prevention solutions.
• Vulnerability Management
• Idendiity Access Management

Detailed Job Responsibilities

The Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

• assigns the tasks and manages delegation,
• sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
• animates the team to encourage collaboration and sharing of practices,
• has a role in supporting people development,
• participates to recruitment process for the team,
• Vendor relation management

As the manager of his/her team, he/she:

• Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
• ensures activity is performed in compliance with norms, standards, processes and procedures,
• gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting,
• Reporting and auditing
• monitors operational KPI and ensure tickets are closed within SLA,
• ensures documentation is up to date and relevant for use,
• implements cross-functions activities including continuous improvement initiatives,
• estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

• supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.)
• provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability,
• engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team.
• ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures,
• has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.
• has to monitor and push for improvements in the team’s productivity,
• be available and able to drive/manage any complex or high severity incidents that occur within the scope of their role,
• engage in Projects and project deliveries,
• drive and deliver root cause for any high severity issues,
• has to be responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA,
• Is involved in security incident diagnosis or investigations to help provide evidence or facts during diagnosis or investigation.
• Manage requests from stakeholders on data security tools to provide extracts, reports or information when required

As the first point of contact for the Service Provider, he/she:

• manages the daily relationship with the Service Provider and escalates when needed,
• follows up Provider KPI and related actions,
• coach and develop partner resources to meet the objectives,

As the first point of contact for internal Clients, he/she:

• manages the daily relationship with internal Clients including planning, requests clarification, risks mitigation and service quality
• prepares client feedback for the monthly review.
• serve as point of escalation on major incidents
• have to maintain a smooth relation with partners, vendors and global clients/teams

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,
• participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• fosters innovation mindset,
• contributes to ISAP/ITS global branding and communication
• manage budget (once a year) and forecast (monthly)
• focus on automation and optimum use of the team to improve efficiency
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.
• Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.

This IT System Engineer role reports to the IT Team Lead to maintain, implement projects, and enhance the IT Infrastructure not limited but included on server, network, security and so on. Provide 2nd and 3rd level IT support for the company's users, good IT career advancement and IT infrastructure environment for technical hands-on opportunity.

The successful candidate will require the following essential qualifications, experience, and attributes:

Responsibilities:

• Manage infrastructure services provided by vendor/s to ensure connectivity, availability of applications and services within the company both locally and regionally.
• Day-to-day support to the Group’s IT infrastructure (local and regional), including servers, desktops, IP phones, email, software updates, printers, backup systems and networking and WIFI equipment, on-boarding, off-boarding and training.
• Provide technical support for PC hardware, software, applications, and IT requests and tickets and close them timely.
• Responsible for the configuration, installation, and support of equipment.
• To participate, assist and support in new project implementations.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Configure, deploy, and maintain Fortinet, Dell, HPE managed Layer 2 Layer 3 switches.
• Manage Hybrid Windows Server Domain Controller, Windows server, VM Infrastructure, Office365, Firewall configurations, Endpoint protection.
• Periodically monitor servers, network devices and backups.
• Perform AD user/computer management and system administration on servers.
• Administer M365, MS Teams, SharePoint Online, Exchange Online, Azure AD, and TrendMicro.
• Plan and manage patch management process and follow up on the status and windows vulnerabilities identified.
• To assist and report to IT Team Lead in any other IT-related activities or projects as assigned from time to time.

Requirements

• Degree in Computer Science, Information Technology, or related field.
• 3 to 5 years of IT network administration related experience, with prior experience in managing IT vendors (overseas and local) for technical issues resolution.
• Administration and management of servers, storage, networking and appliances, virtualization, mobility, and remote access services.
• Hands on experience in networking, routing, switching, and understand TCP/IP concept well.
• Excellent knowledge of best practices around asset management, control, and monitoring of server and network infrastructure.
• Any professional MCSA, CCNA or ITIL certified will be an added advantage.
• Hands-on knowledge with FortiGate/Fortinet firewall products will be an added advantage.
• Experience in M365, Exchange Online, and SharePoint management is an added advantage.
• Experience in Microsoft Azure Cloud is an added advantage.
• Experience in security patch/fix management and Synology NAS management
• Experience in deployment and installation of Windows Server 2008 R2/2012 R2/2019
• Highly motivated and hardworking, with a positive attitude, willing to learn.
• Good problem-solving skills and ability to work independently when required.
• Strong sense of responsibility and commitment to providing IT support to end-users
• Knowledge in Veeam Backup, AD & File Server, SQL Server, TrendMicro Anti-Virus, Email Security, Fortinet Technologies
• Good knowledge of Microsoft Windows, Active Directory, Hyper-V, Backup Solution, NAS
• Good knowledge of network infrastructure that includes Cisco/Dell command line, TCP/IP, DNS, DHCP, VPN remote access, WAN, LAN, VLAN, WiFi, VPN, Firewall, router, switches etc.
• Good knowledge of system level monitoring, performance tuning and backup solutions
• Positive attitude, willing to learn, work as a team and independently as required.

Key Responsibilities

• Management of on premise Windows and Linux based servers, workstations, HPC and end-user devices as well as well supporting infrastructure such as Active Directory, NAS, Network and Security appliances.
• Administration and orchestration of AWS resources to support operations and projects.
• Assist in the review and implementation of enhancements to existing Corporate and Scientific IT infrastructure to meet business outcomes.
• Assist in managing IT inventory and plan for IT infrastructure obsolescence.
• Identify and streamline existing processes with RPA (Power Automate)
• Support end-user devices with installation, configuration, and troubleshooting of hardware, software and network related issues.
• Other duties as assigned by supervisor

Job Requirements

• Degree or Diploma in IT-related discipline.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) Work experiences & Skillsets
• At least 5 years of hands-on experience in administering on premise and/or cloud based IT infrastructure and services in a corporate or scientific environment.
• Good working knowledge and understanding of the cybersecurity landscape, configuration and management of network and security appliances.
• Experience with both Windows and Linux based systems as well as Powershell and bash scripting.
• Experience in Microsoft Power Automate
• Solid organizational skills and attention to detail while juggling demands from stakeholders.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity.
• Good interpersonal and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Overview

You serve as a key member of a regional leadership team and are accountable for the definition and execution/delivery of a holistic digital strategy and action plan in line with business strategy and plans of the business unit.

Your team

You are responsible to the Personal Health Care AMA GM & work with global, regional and local cross-functional teams from diverse backgrounds to establish positive relationships and influence digital choices that deliver business value.

How success looks like

• You become the go-to trusted leader and provide stewardship to deliver strategic digital transformation to your respective category and region.
• You are disciplined in your execution and comfortable leading digital thinking within your respective category and region.
• You deliver tangible new value with digital and data capabilities to your respective category and region.

Responsibilities of the role

• Development of a digital vision in line with the PHC AMA business strategy and global PHC digital strategy, in partnership with PHC AMA GM, multi-functional PHC AMA LT and PHC global IT Leader.
• Development and delivery of a digital action plan supporting short-term and long-term PHC AMA business needs with clear business value articulation.
• Partnership with Global PHC IT, AMA IT, and corporate IT to leverage benefits of globally/regionally scaled solutions and enterprise platforms.
• Driving pilots and operationalizing IT/Data/AI capabilities for Sales, Digital Engagement with Consumers, and Media.
• Identification of new business optimization and productivity opportunities that require data/algorithms/digitization.
• Leading Digital & AI Upskilling for cross-functional PHC AMA organization.
• Developing a sustainable pipeline of IT talents and growing IT talents in PHC AMA organization across IT and A&I roles.
• Ownership of Digital Stewardship: Info-security, Data privacy, Application governance.

Qualifications

• Experience within IT at a senior level leading IT organization at the Category, Market or global service level.
• Experience working across functions like Marketing, Sales, Product Supply, R&D, and Finance and across business units.
• Experience working across platforms including, but not limited to: eCommerce, Direct to Consumer, Go To Market, Data and Analytics, Media, Supply Chain.
• Experience in leading transformation that positively disrupts and transforms business.
• Strategic business mindset focused on value delivery - demonstrated ability to create an inspiring vision and lead delivery of strategic transformation.
• Outstanding communication and interpersonal abilities – demonstrated ability to interact and lead in a multi-functional context and able to engage with broad leadership.
• Demonstrated ability to lead by influence and strong collaboration across a matrixed and globally dispersed organization to meet desired business objectives.
• Demonstrated ability to execute with excellence and efficiency against stretched timelines and operate in a very agile environment.
• A team player, who can interrelate and operate effectively with peers, yet results-oriented.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job Responsibilities

• Provide day-to-day IT support and services to our members for various IT requests.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for computer software / hardware and any other authorised equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Other adhoc duties assigned by supervisor.

Job Requirements

• Bachelor Degree or above in IT related field.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills

Scope Of Work

Your essential functions and responsibilities will include but are not limited to:

Job Description:

IT Management

· Assist to revise IT Guide, Policy, and SOP.

· Communicate with vendors, including procurement, maintenance and payment of products and services.

· He or she will manage, support, and troubleshoot all hardware and software applications based on all end-user computing systems such as Desktop, Laptop, and handheld devices.

· Installing and configuring computer systems.

· Inputting and tracking IT support cases.

· Maintaining hardware and software inventory records for audit and asset management.

· Responsible for administering and regular maintenance of all existing IT infrastructure such as the network, servers, and backups etc.

· Any work assigned from time to time by manager or the Management.

Project Management

· Active participation in IT related projects such as gathering and analysing end-user requirements.

· Implement change requests on application enhancements when require.

· Provide application support in post implementation and maintenance support for existing systems.

· Monitor project status and prepare project status report to various stakeholders.

· Log, track, resolve and escalate related IT issues to the correct entity and take responsible and ownership till closure.

Value-added Competencies

· Proficient in the administration and configuration of Fortinet Firewall networking protocols, rules, and policies.

· Skilful in the administration of Windows Server 2019 or 2022

· Hands on networking experiences in administrating and configuring HPE, Ubiquiti Switches, Aruba, and Ubiquiti Wi-Fi Access Points

· Strong knowledge with hands on experience in Microsoft 365 Global Administration.

· Knowledge of Cyber Security and Healthcare Guidelines will be a plus.

Requirements of candidate:

· At least 3-5 years working experience in technology related field.

· Able to work independently.

· Team player, quick learner.

· Good communication skills.

· Proficient in English and Chinese for document and system writing.

· Familiar with Microsoft Word, Excel, and PowerPoint.

Qualifications

· Diploma or degree in Information Technology or equivalent

· Knowledge of IT integration within any healthcare system will be a plus.

· Sound knowledge of various Microsoft Productivity Suite

Others:

· 5 days’ work week

· AWS & performance/variable bonus

· Dental & medical benefits

· Healthcare project work experience an added advantage.

• Initiate and Lead cloud Capacity projects as a Lead engineer.
• Manage capacity and sizing requirements for strategic business initiatives translating business requirements into technical terms and support defining processes roadmaps and vision.
• Process development for streamlining capacity reclaim to achieve highest optimization with minimum risks.
• Monitor capacity/product performance and provide recommendations
• Planning for Cloud Hosting infrastructure.
• Involve in storage and backup operation.
• Negotiate and manage external vendor contracts.

Requirements:

• Degree in Information Technology or any related fields.
• 4+ years of experience in Project Management,Capacity management,server and storage management.
• Professional Certification like PMP,ITIL or any related are preferred.

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer.

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders.
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology.
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation.
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are seeking a highly motivated and detail-oriented IT Security Intern to join our team. The successful candidate will work closely with our IT Security team to ensure the confidentiality, integrity, and availability of our information systems. The IT Security Intern will be responsible for assisting in the development, implementation, and maintenance of security policies, procedures, and standards. The intern will also assist in the identification, analysis, and resolution of security incidents.

Duration: 6 months

Responsibilities

• Assist in the development, implementation, and maintenance of security policies, procedures, and standards.
• Assist in the identification, analysis, and resolution of security incidents.
• Assist in the development and delivery of security awareness training programs.
• Assist in the evaluation and testing of security technologies.
• Assist in the development and maintenance of security documentation.
• Assist in the monitoring and reporting of security metrics.

Requirements

• Currently pursuing a bachelor’s degree in Computer Science, Information Security, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of security technologies and concepts is a plus.
• Able to commit for a minimum of 6-months.
• Full-time interns preferred, but open to part-time interns of minimally 3 working days.

Position Summary :

In anticipation of future bids and projects in Defence and Public Security sectors, Engineering Department requires system engineers who has a track record of building, deploying and maintaining the IT infrastructure in an enterprise environment. Domain knowledge in enterprise data networks and/or cybersecurity is desirable.

The System Engineer is to assist with IT infrastructure solutions according to project requirements and drive transformation for internal/external customers by adopting established platforms. He/She will be involved with the requirements gathering, preparation of proposals, and conduct of presentations to customers or system owners. Upon confirmation of projects, he/she is expected to take on an active role in the definition, procurement, deployment and operations of the necessary IT infrastructure covering but not limited to server hardware, virtualisation middleware, operating system and backup solution etc. Where necessary, he/she may be tasked to support data networking initiatives, cybersecurity implementations and other COTS deployment depending on his/her technical background and interests.

Main Tasks & Responsibilities :

· Assist project or team leads in evaluating and recommending the appropriate IT infrastructure products (commercial or open source) that will meet project or customer requirements

· Take charge or support the deployment of said products, including integration and testing activities at the System-as-a-whole level

· Work with engineers from other disciplines (e.g. software, cybersecurity, integration) in the delivery of turn-key systems or proof-of-concept (POC) initiatives

· Monitor the health of infrastructure services and perform availability management for servers and its services, and assist in the resolution of operational issues

· Create & maintain technical documentation on Operations / Audit Best Practices, troubleshooting & related solutions knowledge base

· Manage the system recovery process (backup/restore of Infrastructure services and critical production server data and image) and assist in preparing incident reports in the event of outages

· Participate in failover or disaster recovery exercises of the IT infrastructure when required

· Deploy security fixes on Infrastructure services in accordance to enterprise vulnerability and patching strategy

· Support the administration of servers, VMware/Hyper-V platforms and domain controllers/LDAP servers

· Participate in the optimization of system performance and system capacity planning

Requirements :

· Degree in Computer Science, Information Technology or related disciplines

· At least three years of relevant IT experience in designing (not mandatory), deploying and managing IT infrastructure systems.

· Required knowledge and experience with Windows Server 2k16/2k19, Linux, VMware/Hyper-V virtualization, and Azure Cloud

· Knowledge of infrastructure best practices, system technologies, operation processes and system engineering methodologies

· Working knowledge of cybersecurity technologies will be desirable

· Technical certification in cloud and system technologies, such as CCNA, Microsoft Certified: Azure Administrator Associate, VCP (VMware), VMCE (Veeam), CEH etc. will be advantageous

· Good written and oral communication skills

· Motivated team player with a keen eye for details, but able to work independently as well when required

· Candidate should also be willing to explore new technical domains in order to have a holistic technical view of the digital transformation landscape

About Us!

The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

• Develop, maintain, and operationalise a Threat Risk Assessment framework for HDB to identify and mitigate the threats and risks in its IT systems and programmes.

• Work with key stakeholders to ensure high cybersecurity posture of application systems through activities such as the following:
i. Promote secure coding practices.
ii. Review of Vulnerability Assessment and Penetration Testing (VAPT) Cases
iii. Facilitate remediation of vulnerabilities arising from application security testing
iv. Setup DevSecOps through CI/CD pipeline
v. Securing Cloud Workloads
vi. Procure & Maintain Security testing Tools/services to support source code review and VAPT.

• Related works include Threat Risk Assessment, project specific cybersecurity specification, cybersecurity proposals evaluation, cybersecurity design review, System Security Acceptance Test and review, Vulnerability Assessment and Penetration Test.

• Manage and promote IT security awareness and outreach programme.

• Keep abreast of the latest industry ICT security practices and technologies as well as emerging threats and vulnerabilities and recommend appropriate controls for implementation to improve the enterprise security posture.

• lead and/or participate in the adoption of new technological advances and best practices in infrastructure security systems to mitigate security risks.

You will be a Great Fit if you:

You should possess a strong background in ICT Security, Information Security, Information Technology, Computer Science, Cybersecurity or equivalent.

• At least 2 years of experience in ICT works involving the setup, development, and management of web-based systems, with at least 2years of relevant ICT security work experience.

• Preferably possess one or more appropriate IT security certifications, such as CISSP, CRISC, CISM, CISA, CEH, etc

• Preferably with strong knowledge and experience in information and cybersecurity risks, controls, vulnerability assessment/penetration testing, compliance, and industry IT/cyber security best-practices.

Good to Have:

• Domain knowledge of access control; telecommunications and network security; cloud security; Cybersecurity & information security governance and risk management; software development security; cryptography; security architecture and design; operations security; security incident response and management; business continuity and disaster recovery planning; legal regulations, investigations, and compliance; physical (environmental) security

• Knowledge in IT security principles and IT controls as well as industry best practices and frameworks pertaining to IT Controls (IM8, COBIT, ISO27001/2 etc.)

• Good understanding of the current IT/Cyber Security landscape Great Attitude to bring the best out our team
• work beyond business hours including weekend when necessary.

• possess good interpersonal and communication skills.

• demonstrate a strong sense of urgency and have good troubleshooting and problem-solving skills with good attention to detail.

• conduct research on ICT and cybersecurity technologies where necessary to perform the assigned tasks.

• have good command of written and oral English

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14317734/a94bccfb-172f-1ede-b0fe-e1923775726c

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Group Health, Safety & Security (HSS) Auditor to join our HSS team on a permanent basis. The role can be based at our Madame Tussauds Singapore or LEGOLAND Malaysia offices, and will entail extensive international travel.

About The Role...

Join us as the Group Health, Safety & Security Auditor, reporting into the Health, Safety and Security Director (Standards and Assurance). Together, we'll champion the implementation of Merlin's robust HSS assurance program. This innovative program employs a triple-lock strategy, integrating site-based self-audits, internal Group HSS audits, and external audits conducted independently.

Your role as the HSS Auditor will be pivotal in supporting the execution of annual independent internal HSS audits. Here are the key objectives that will drive your impact:

Compliance Assurance: Conduct audits across Merlin’s attractions, production sites, and associated business activities. Your mission is to ensure unwavering compliance with legal requirements and internal standards, safeguarding the health, safety, and security of our valued guests, employees, contractors, and all stakeholders.

Policy Vigilance: Take an active role in monitoring HSS policies, procedures, and working practices within Merlin's operations. Your expertise will be instrumental in ensuring sustained compliance with legal, internal, and other pertinent requirements, fostering consistency across all facets of our diverse business operations.

By joining our dynamic team, you'll play a pivotal role in upholding Merlin's commitment to safety and security, making a real impact on the well-being of everyone connected to our fun world. If you're ready to contribute to a safer, more secure Merlin experience, we invite you to be a key player in our journey towards excellence.

About You...

Experience;

• Experience and knowledge of best-in-class HSS practices and systems
• Experience of HSS auditing, in an objective and thorough manner. Process and detail-oriented
• Able to scrutinise complex work practices, assess compliance against set HSS standards, determine risk levels and provide reasoned judgments
• Strong practical knowledge and expertise in the implementation and on-going development of management systems, based on recognised standards such as ISO 45001, ISO 9001 or ISO 14001 (desirable but not essential).
• Considerable experience in a similar position(s), or where skills / experience are readily transferable into this role
• Strong communications skills and cultural sensitivities
• Experience in the implementation, maintenance and certification of ISO 45001 management systems or equivalent is desirable
• First-class teamwork skills, able to build solid relationships across multiple Operating Groups
• Experience of working internationally in high-risk industries is desirable
• Business and commercial awareness to enable pragmatic resolution of compliance issues
• Creative and keen to trial new concepts to help keep Merlin at the forefront of HSS
• Determination to help deliver a first-class HSS audit function
• Ability to use own initiative and work / travel alone
• Flexible approach to working hours due to global audit / travel commitments
• Ability to prioritise own workload and meet strict deadlines

Qualifications;

• A NEBOSH Diploma, or similar, and/or proven experience in health and safety compliance auditing Successful completion of either a registered Lead Auditor course and/or Internal Auditor Course to ISO 45001 (desirable but not essential).

Other;

• The successful candidate should live in reasonable distance to an international airport, and be willing and able to complete extensive travel throughout the year

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any adjustments due to disability or a medical condition, we'd love to hear from you at [email protected] and one of the team will get back to you as soon as possible.

About Us!
The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

We are seeking a highly skilled and motivated Cloud Security Specialist to join our dynamic team and play a pivotal role in ensuring the security, integrity, and compliance of our cloud-based systems and applications. As a Cloud Security Specialist, you will work collaboratively with cross-functional teams to design, implement, and maintain robust security measures that protect our organisation's assets and data in cloud environments.

• Cloud Security Strategy: Develop, implement, and maintain an effective cloud security strategy and architectures that adhere to best practices, industry standards, and regulatory requirements.

• Security Architecture: Collaborate with engineering teams to design and implement common cloud security architectures, ensuring principles of least privilege, zero trust, defense in depth, and security by design.

• Infrastructure Security: Implement and manage security controls for cloud infrastructure components, including networks, virtual machines, containers, and serverless services. Apply security groups, network segmentation, and encryption to safeguard data in transit and at rest.

• Identity and Access Management (IAM): Design and enforce robust IAM policies to manage user access, authentication, authorisation, and privilege escalation within cloud environments.

• Security Monitoring and Incident Response: Set up and manage continuous security monitoring, threat detection, and incident response processes for cloud environments. Respond to security incidents, perform root cause analysis, and implement preventive measures.

• Vulnerability Management: Conduct regular vulnerability assessments to identify and remediate security weaknesses. Know how to apply patches and updates in a timely manner.

• Security Compliance: Ensure and assess cloud environments adhere to relevant government ICT/SS compliance frameworks and regulations.

• Security Automation: Build and maintain security automation scripts and tools to streamline security processes such as provisioning, configuration management, and incident response.

You will be a Great Fit if you:

• Have experience (2+ years) in designing, implementing, and managing security solutions in cloud environments (AWS, Azure, Google Cloud, etc.).

• Understand cloud security principles, including network security, encryption, identity and access management, and security monitoring.

• Are proficient in security tools such as intrusion detection/prevention systems, SIEM, vulnerability scanners, network firewalls, and web application firewalls.

• Have implemented security best practices within Infrastructure-as-Code frameworks (e.g. Terraform, CloudFormation, Ansible) to ensure secure infrastructure provisioning and configuration management.

Good to Have:

• Relevant professional certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), AWS Certified Security – Specialty, or equivalent.

• Proficiency in scripting or programming languages (e.g., Python, PowerShell) for security automation and orchestration.

• Experience in using containerisation technologies, such as Docker, Kubernetes, AWS ECS, and knowledge in securing containers.

• Proficiency in implementing DevSecOps and CI/CD pipelines, with experience in relevant CI technologies such as Git, Gitlab, and Jenkins. Hands-on experience with security testing tools (e.g., SAST, DAST, SCA) and vulnerability management.

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14317657/a94bccfb-172f-1ede-b0fe-a14612ad726c

About Us

Wine Connection owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.

Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Thailand and Singapore with 81 outlets to date, and counting.

About the Role

The Manager (IT & Technology) - POS plays a crucial role in ensuring the smooth operation and functionality of POS systems in various retail and business environments. The Manager (IT & Technology) – POS should have a strong technical background, knowledge of relevant hardware and software, excellent problem-solving skills, and the ability to communicate effectively with end-users and colleagues.

Key Responsibilities

1. Point of Sale responsibilities:

• Set up and configure POS software according to the specific needs and requirements of the business.
• Perform routine maintenance on POS systems to ensure optimal performance
• Provide technical expertise and support to end-users, troubleshooting and resolving complex issues, and ensuring optimal system performance.
• Train end-users and staff on POS system usage and best practices – ensuring end-users follow all SOPs implemented.
• Maintain accurate records of POS system, configurations, installations, and maintenance activities.
• Collaborate with IT teams, vendors, and other relevant stakeholders to address complex technical issues and ensure seamless integration with other systems

2. ERP responsibilities:

• Process transactions posting as assigned, related to POS integration and customization to ERP.
• Evaluating ERP requirement through consultation, business process analysis, and observations to each department.
• Evaluating existing IT infrastructure and recommending system improvements.
• Developing and configuring customized ERP solutions based on best practices.
• User interface customization (if necessary) that best fit on the user requirements.
• Running diagnostic tests and resolving issues to enhance performance.
• Providing ERP end-user training and technical support.
• Documenting ERP processes and preparing deployment progress updates.
• Keeping informed of the latest ERP developments, upgrades, and offerings.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
• Possesses technical knowledge in SQL management (SQL Query), relevant knowledge in ERP and POS systems, and integrations.
• Proven experience (minimum 3 years) in IT management, preferably in a similar industry/sector.
• Experience in supporting F&B and retail POS and working in a multi-vendor environment would be an added advantage.
• Excellent communication and collaboration skills, ability to work effectively with cross-functional teams.
• Self-driven and proactive in project implementation, issues handling, and system improvement.
• Having knowledge on ERP system implementation and management is a plus!

Perks and Benefits

• Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family!
• Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.
• Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.
• Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.
• Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.
• Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.

Get to know our Team:

• Internal Audit is an independent function (3rd line of Defence) within GXS Bank that provides an objective assurance and advisory role to senior management.
• We use a systematic, disciplined risk-based approach to evaluate and assess risks, processes and internal controls, while aligning them to the Bank’s overall digital strategy.
• Internal Audit covers multiple businesses, technology and other corporate functions within the Bank.

Get to know the Role:

• As a functions auditor, you are responsible to conduct audit activities that cover corporate functions such as Risk Management, Finance, Compliance, Human Resources. You are expected to have the knowledge required to audit the specialised activities performed by these functions such as ICAAP, model risk management, regulatory reporting, outsourcing, operational risk management etc.
• Exposures may extend to supporting business audits that cover the end-to-end business-aligned portfolios such as Consumer Banking Products (e.g. Saves, Lending and Invetment), Credit Management, Digi-Operations etc.
• You effectively plan, manage and execute audits, including the design of audit test steps to evaluate the risks associated with (but not limited to) governance, business management, financial, operational, regulatory, and business continuity.
• You maintain well documented audit work papers including supporting documents/ evidence in the GRC system, which are subject to regular internal quality assurance review.
• You are able to execute and complete audit projects by adhering to audit methodology, key phases and assigned timelines.
• Keep abreast of MAS regulations & guidelines relating to FIs and banks.
• Added advantage if you are familiar with current technology tools (e.g. Power BI & Tableau) or able to develop use-cases for RBA/ ML to enhance risk profiling of business and fieldwork execution, so as to proactively manage emerging risks.

The day-to-day activities:

• Support the Head of Business/ Functions Audit as part of the Audit team.
• Plan and perform risk-based assessments, understand and evaluate the business environment, related controls and processes.
• Execute audit reviews and fieldworks, including work paper documentation, drafting of audit findings and leading the issue discussion internally and with stakeholders.
• Assist to draft audit reports and participate in the presentation of audit findings.
• Ensure effective and timely execution of audit projects in accordance with audit methodology and timelines.
• You may be required to participate/ support in ad-hoc projects, special thematic review or special independent investigation.
• Build and maintain healthy relationships with different levels of management, stakeholders, and be a trusted risk advisor on control related matters.
• Actively participate in driving data analytics capabilities including the maintenance of audit workflow system (i.e. GRC), so as to improve the effectiveness of Internal Audit.

The must haves:

• Bachelor's degree in accountancy, finance or equivalent, with professional certification (e.g., CPA, ACCA, CIA) as an added advantage.
• Minimum 10 years of audit experience in Consumer Banking, Business Banking (end-to-end) and/or Corporate Functions
• Strong knowledge of key regulations (e.g. MAS 637, MAS 643, MAS 612 etc.
• Highly competent with audit methodologies and concepts; including the agile audit methodology
• An excellent team player
• Confidence in dealing with senior stakeholders particularly the Management Committee and Board Audit Committee is a plus
• Able to work independently and possess the courage to challenge risk-decisions made by senior stakeholders, from a 3rd line of defence perspective
• Well-developed communication and interpersonal skills
• Good analytical, presentation and report writing skills
• Located in Singapore, and ability to travel for work when required is a plus

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Oversee the enterprise server systems and networking equipment administrations, support escalation, updates, enhancements, and new initiatives rollout.
• Serve as the subject matter expert (SME) on Enterprise internetworking technologies, stays abreast of IT technologies trends and industry best practices to provide expert recommendation to management on overall network architecture strategy.
• Manage windows server configuration changes, backup, security updates & patches, and high availability.
• Actively monitoring network availability through enterprise network monitoring tools and proactively response to potential network issue.
• Monitor (and respond to) all network system alerts and provide technical support in terms of troubleshooting, diagnosing and resolving hardware, software, cloud, and other inter-related system problems.
• As required, escalate and follow up with Global IT and/or OEM to rectify the issue for any hardware and software related issue.
• Maintain, enforce, and communicate IT and OT Network standards and policies to all entities in the region. Document and inventory network details for reference and in alignment with IT Controls requirements.
• Participates in Company’s IT Disaster Recovery / Business Continuity Plan which provides a defined level of systems functionality in the event of an unplanned emergency or disaster.
• Complies with all ENGIE's IT policies and procedures.
• Render L2 support to IT helpdesk team and end-users when required.
• Carry out other duties as assigned.

Requirements:

• Candidate is required to be hands-on in day-to-day network infrastructure management and support.
• Bachelor’s degree in computer science, computer engineering, or other relevant Information Technology field.
• Seven (7) years minimum experience in designing and supporting large-scale enterprise system and network.
• Must have one or more industry certifications in various disciplines such as Azure, AWS, Cisco, Fortinet, and Information Security.
• In-depth knowledge in design and manage networking and security components across multiple public clouds (Such as AWS and Azure) and on-Premises Data Centre.
• In-depth knowledge in Enterprise Core Networking technologies (LAN, WAN, VPN, SDWAN, Firewall, Network Load balancing, 4/5G Wireless, and WIFI.
• In-depth knowledge in Networking Protocol (Proxy, TCP/IP, DNS, DHCP, BOOTP, 802.1x, 802.1Q, BGP, OSPF, EIGRP, VPN, Ethernet, VLAN, Spanning-Tree).
• Knowledge in the IT infrastructure operations, IT Security, disaster recovery, resources monitoring, capacity optimization, and troubleshooting of Microsoft Windows Server environment in an enterprise-scale network.
• Knowledge of general IT technologies (Azure AD, Intune, Active Directory, Authentication, OKTA, Zscaler, O365/Email, Window Workstation and Server, Hyper-V, IaaS, PaaS).
• Candidate must possess good project management in executing global initiative to his/her area of responsibility.
• The candidate must have effective communication (both verbal and spoken), problem solving, documentation, and coaching skill to develop 1st level Infrastructure support capability to the respective local support personnel.
• Must be able to prioritize work, manage conflicting requirements, and understand long-term support, security, and economic implications of work product. Expected to evaluate multiple options independently for major projects and present a recommendation that is supported by research and external analysis where possible.
• Ability to work independently to assess requirements, plan, design, and implement enterprise technology or IT functions including networks (LAN/WAN) services, equipment and devices.
• Knowledge and hands-on experience with the ISO 27001 standards.

Please indicate your current and expected salary.

Due to the volume of applications we receive, we seek your understanding that only shortlisted candidates will be notified.

• Provided Capacity management and IT infrastructure governance for large scale cloud service provider operations.
• Managing several projects in areas of IT infrastructure deployments, consolidations, Compliance, Hosting and Digital transformation across group of companies.
• Providing Storage and backup operation support.
• Documented storage architecture to guarantee capacity met current and forecasted needs.
• Provide Capacity Management/Planning for Cloud Hosting infrastructure.
• Responsible for analyzing capacity utilization/trending and forecast reports to maintain predefined thresholds to ensure risk free smooth operation.

Requirement:

Degree in Information Technology or any related fields.

4+ years of experience in Project Management,Capacity management,server and storage management.

Professional Certification like PMP,ITIL or any related are preferred.

Objective:

• Be the single point-of-contact for governance related matters.
• Liaise between IT Security Governance and Support Teams on data collection and submission.

Key Responsibilities:

• Be the liaison between the Governance team and supporting teams throughout the audit cycle
• Provide administrative and project management support for audit and governance related engagements.
• Track, manage and monitor the status of critical tasks and deliverables
• Coordinate and submit data / documentation for submission.
• Perform sanity check on internal responses to requests to determine whether it meets the auditor's request in an appropriate manner and level of detail.
• Manage the data gathering required to close out audit engagements.
• Ensure the teams are aware of all upcoming deliverables, deadlines and possible issues/findings.
• Monitor responsiveness and timeliness of requests for information and meetings and follow-up with appropriate levels of management if requests are untimely.
• Maintain a current inventory of audits with a clear understanding of the status of each.

Requirements:

• Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner; including technical writing skills.
• Team skills, including ability to establish and maintain effective working relationships with all levels within an organization, fostering collaboration internally/externally with vendors and staff.
• Must demonstrate strong analytical and problem solving skills.
• Must be process oriented and organized.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Preferably have minimally 2 years experience in Information Technology.
• Preferably have 1 to 2 years experience working in Banking and/or Finance environment.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Executive to join our team in Singapore.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.
• Manage the project implementation plan & budget; identify the scope of project deliverables at each project milestone; monitor progress & take preventive/corrective action whenever necessary.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports. Clearly articulate and document business requirements. Assess the risks of various solutions and prioritize competing business demands.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

This IT System Engineer role reports to the IT Team Lead to maintain, implement projects, and enhance the IT Infrastructure not limited but included on server, network, security and so on. Provide 2nd and 3rd level IT support for the company's users, good IT career advancement and IT infrastructure environment for technical hands-on opportunity.

The successful candidate will require the following essential qualifications, experience, and attributes:

Key Qualifications

• Degree in Computer Science, Information Technology, or related field.
• 3 to 5 years of IT network administration related experience, with prior experience in managing IT vendors (overseas and local) for technical issues resolution.
• Administration and management of servers, storage, networking and appliances, virtualization, mobility, and remote access services.
• Hands on experience in networking, routing, switching, and understand TCP/IP concept well.
• Excellent knowledge of best practices around asset management, control, and monitoring of server and network infrastructure.
• Any professional MCSA, CCNA or ITIL certified will be an added advantage.
• Hands-on knowledge with FortiGate/Fortinet firewall products will be an added advantage.
• Experience in M365, Exchange Online, and SharePoint management is an added advantage.
• Experience in Microsoft Azure Cloud is an added advantage.
• Experience in security patch/fix management and Synology NAS management
• Experience in deployment and installation of Windows Server 2008 R2/2012 R2/2019
• Highly motivated and hardworking, with a positive attitude, willing to learn.
• Good problem-solving skills and ability to work independently when required.
• Strong sense of responsibility and commitment to providing IT support to end-users
• Knowledge in Veeam Backup, AD & File Server, SQL Server, TrendMicro Anti-Virus, Email Security, Fortinet Technologies
• Good knowledge of Microsoft Windows, Active Directory, Hyper-V, Backup Solution, NAS
• Good knowledge of network infrastructure that includes Cisco/Dell command line, TCP/IP, DNS, DHCP, VPN remote access, WAN, LAN, VLAN, WiFi, VPN, Firewall, router, switches etc.
• Good knowledge of system level monitoring, performance tuning and backup solutions
• Positive attitude, willing to learn, work as a team and independently as required.

The Role:

Responsibilities

• Manage infrastructure services provided by vendor/s to ensure connectivity, availability of applications and services within the company both locally and regionally.
• Day-to-day support to the Group’s IT infrastructure (local and regional), including servers, desktops, IP phones, email, software updates, printers, backup systems and networking and WIFI equipment, on-boarding, off-boarding and training.
• Provide technical support for PC hardware, software, applications, and IT requests and tickets and close them timely.
• Responsible for the configuration, installation, and support of equipment.
• To participate, assist and support in new project implementations.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Configure, deploy, and maintain Fortinet, Dell, HPE managed Layer 2 Layer 3 switches.
• Manage Hybrid Windows Server Domain Controller, Windows server, VM Infrastructure, Office365, Firewall configurations, Endpoint protection.
• Periodically monitor servers, network devices and backups.
• Perform AD user/computer management and system administration on servers.
• Administer M365, MS Teams, SharePoint Online, Exchange Online, Azure AD, and TrendMicro.
• Plan and manage patch management process and follow up on the status and windows vulnerabilities identified.
• To assist and report to IT Team Lead in any other IT-related activities or projects as assigned from time to time.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Position Overview

The new headcount is to support ITBM ServiceNow solution in development and maintenance standpoint. The resource will help in expanding ServiceNow Implementation and capabilities to clusters and for Synapxe departments too. The resource will also support in deployment enhancements and address defects in ITBM, IRM, ITSM and other modules of platform.This is an operational project to support ServiceNow ITBM and IRM implementations. The resource will be involved in L2 and L3 activities supporting defect fixes resolution. Also work on BAU to deploy enhancements on the existing modules. The activities also include supporting the platform on patches and upgrades to ensure compliance.

Role & Responsibilities

• Implement ServiceNow SPM features and other related modules as per requirement
• Work with other module leads/resources to meet provide best in class implementations
• Delivering scalable ServiceNow solutions following best practices
• Ensure the incidents and requests is answered/resolved within required SLA
• Support patching/upgrade requirements of the ServiceNow Platform
• Build enhanced User experience features such as Service portal, Mobility, Workspaces, VA, NLU etc
• Support operational requirements such as User access management, PAM, license management etc
• Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training
• Support production rollout and release process
• Support team to keep ServiceNow platform secured
• Support code review with peers
• Any other ad-hoc duties assigned

Requirements

• Bachelor's degree in Business, Computer Science, or related field or equivalent experience
• Proven ServiceNow technical experience of minimum 4 years
• Demonstrate strong knowledge and Implementation experience of ServiceNow best practices
• Demonstrate working experience with SPM module of the ServiceNow platform
• Experience of other modules (e.g. ITSM, IRM, ITOM, AI Ops etc) preferred
• Minimum of system admin certification required in ServiceNow. Additional implementation certifications is a plus
• Expertise in building Service Portal and Performance analytics dashboards
• Deep knowledge in various integration methods available on ServiceNow platform
• Hands on experience with JavaScript, AJAX, XML, JSON, CSS and HTML
• Experience in Angular JS, jQuery, Node.js and Apache Jelly

About Our Client

Our client is a leading consultancy firm with established and large scale IT projects for the public and private sector. You will be joining a young and energetic team with strong growth opportunities!

Highlights:

• Work on a public sector IT project

Responsibilities

The IT project manager will be responsible to ensure overall success of IT projects in the aspects of timing of delivery, budget, meeting business requirements and complying with governance framework.

The Successful Applicant

A successful candidate should have the following:

1. Completed tertiary education in relevant IT sectors.

2. At least 3 years of work experience in IT in project management on government projects.

3. Possess CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or any equivalent certification

4. Hands-on experience in full project development life cycles

5. Knowledge of Singapore Authority procurement and governance processes, including data security policies

6. Team player with project management and people management skills

7. Proven working experience with consultancy, SI or vendor companies is preferred.

About Us

• Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21102607

Data provided is for recruitment purposes only

Business Registration Number: 201735941W

Licence Number: 18S9037