• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems, applications and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Client facing project manager with 8+ years of experience in platform change and transitions. Candidate having experience in Wealth products, funds in particular will stand out. 

• 5+ relevant experience in change management or migration projects (Client facing)
• Manage the end to end on-boarding of Clients in accordance with the banking Project Governance, Methods, competencies and change management frameworks
• Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals
• Provide a single ‘change’ point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes
  

• Handle the entire spectrum of responsibilities, including setting up, configuring, and maintaining computer hardware, networks, and systems. Provide troubleshooting and IT technical support to end-users for hardware, software, and network issues, along with user support for desktops, notebooks, and printers, including site installation.
• Collaborate closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of works.
• Coordinate with users and IT vendors for the delivery of IT solutions and services.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in MS Office 365, end-users desktop support, IT security implementation & operations in Healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

My client a well known medical device company is looking out for a IT Engineer to support their On-prem IT systems. Some of the responsibilities and requirements are:

Job Responsibilities

• Support Microsoft Dynamic Navision ERP system, and produce Jet Reports Support and implement new EDI solutions and applications.
• Develop and maintain EDI integration using XML
• Hardware and software installation and maintenance.

Requirements

• Minimum Diploma in IT
• Ideally, also has experience in hardware and software installation and maintenance.
• Must be strong in Navision Application support in manufacturing (inventory, warehouse management, production), finance, purchasing, sales support.
• Web development knowledge an added advantage.

How to Apply:

Interested applicants may apply by sending in your updated résumé (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

Job Responsibilities

• Understand the vision and strategies of IT Management to plan and implement initiatives accordingly.
• Propose and develop processes for new initiatives and operationalize them to improve the IT organization.
• Promote centralization initiatives across different teams in the Asia Pacific region to optimize resource utilization and improve process efficiency.
• Establish and maintain central contract registry and contract repository for the IT organization.
• Support vendors onboarding and contract engagement processes including to perform contract classification, risk assessment and materiality check etc.
• Understand the bank’s local and Head Office rules, and local regulatory requirements (e.g., PDPA, MAS Outsourcing Guidelines etc) on vendor engagement and service outsourcing to ensure all due diligent check are performed.
• Liaise with stakeholders, vendors, IT Project Managers and Legal & Compliance department to review clauses in new contracts to ensure all clauses, including both legal and commercial terms are acceptable.
• Contract owner to onboard and manage the contract of onshore and offshore vendors with multiple sub-contracts.
• Perform regular review and due diligent check on existing vendors and sub-vendors.
• Establish procurement process and guidelines for IT Department, including RFP and tendering process.
• Establish rate card for standard goods and services as a benchmark for IT organization.
• Perform analysis on procurement pattern base on procurement history and contract registry to seek benefit from vendor consolidation.

Job Requirements

• Diploma or bachelor’s degree in a relevant field such as Information Technology, Business Administration, Law, Finance, or Procurement with min. 5-7 years of related work experience
• Experience in a centralized contract management function is a must
• Good understanding in contract management process and able to understand general contract terms
• Understanding of PDPA requirements
• Professional Certificate in Contract Management, Procurement, and/or Vendor Management is an advantage
• Experience in handling contract management in Financial Institution is an added advantage
• Experience in handling contract for offshore center is an advantage
• Good communication and stakeholder management skills
• Proficiency in Microsoft Office 365 including Microsoft Excel and PowerPoint
• Good understanding of MAS’s guideline pertaining to Outsourcing, Technology Risk Management, 3rd Party Risk will have added advantage
• Able to contribute independently as well as working as a team member

To apply, please visit www.gmprecruit.com and search for Job Reference: 23861

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

We are working with a leading firm to search for a Regional IT Support Lead.

Responsibilities:

• Provide technical support for ASEAN offices
• Responsible for IT operations and projects with End User IT Services for ASEAN offices.
• Working with senior stakeholders to deploy projects and manage capacity.
• Review and maintain knowledge on all purchased and existing supported desktop software, hardware, and systems.

Requirements:

To qualify, individuals must possess:

• Bachelor’s in IT-related discipline
• At least 3 -5 years of relevant experience
• MUST HAVE:
  1. Experienced in level 2 support
  2. Experienced in Microsoft Entra and Office 365
  3. Strong Knowledge on Microsoft 365, Active Directory Sites and Services, DNS, DHCP, and DFS.

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License no.: 16S8066 I Reg no.: R1980894

Only successful candidates will be notified.

Job Title: Corporate Sales (Know as IT Sales) ID4488)
Location: Tiong Bahru
Working Hours: Mon to Fri 8.30am-6.00pm
Salary: $2500-$4000

Responsibilities:
Reporting to the Sales Director, you play a vital and rewarding role in the dynamic & growing sales team focusing in selling IT services & solutions to large SMEs & MNC customers. You are responsible for a full sales cycle, from hunting to developing and bringing deals to closure. Part of your account management effort, you will be also tasked to handle existing customers with new IT projects and business opportunities. There will be excellent career progression for you to become a team lead in the department & eventually heading a business unit of your own, prior good results after a period of time.

• Carrying out direct sales activities to acquire new customers (B2B) by calling & visiting prospective customers through given company’s client base &/or own contacts
• Build good rapport and expand business opportunities with existing customers
• Attending weekly sales meeting and provide updates in sales developments
• Submitting sales funnels via cloud software timely & achieving monthly/ quarterly sales target
• Work closely with internal pre-sales team (& tech folks) and key technology partners on given leads and business opportunities
• Assist in identifying business opportunities in Gebiz & related portal and submission ITQ (Invitation-to-Quote) timely
• Target on vertical sectors and familiar with their business’ ‘needs’ and ‘wants’
• Identifying customers’ requirements, prioritizing initiatives and executing good action plan to achieve success in this role

Requirements:
• At least 1 year of corporate sales experience in relevant industry
• Minimum diploma & above in IT/ Business/ Marketing or related field
• Strong sales or business development background with proven track record in enterprise solutions selling
• Good exposure in selling IT services &/ or solutions e.g. network/ system infra, network security/ managed services/ maintenance support services
• Equipped with good presentation and negotiation skills
• Competencies in building executive level relationships – abilities to reach to decision makers & strong influencers
• Independent, resourceful, good analytical and communication skills
• Strong sense of responsibility, hardworking, able to perform under pressure
• Zero or less working experience candidates are most welcome – you will be considered in a junior position and training will be provide

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

(EA Reg No: 20C0312)

The Write Connection Group is a premier education group in Singapore with 13 centres across the island and a head office. We are looking for an IT Executive to join our Internal Operations Department to support our growth and expansion in Singapore and overseas.

Responsibilities

• Manage IT requests and provide IT support to TWC Group centres and head office, and ensure all IT tickets are responded to and resolved in a timely manner.
• Plan and conduct regular checks, analysis, diagnosis and troubleshooting for all TWC Group premises to ensure all software and hardware are up to date and effective, so as to prevent any possible disruptions in daily operations.
• Assist with the review, update and implementation of IT policies, SOPs and processes based on departmental needs, to minimise vulnerabilities, boost productivity and increase efficiency of IT systems and processes.
• Set up and maintain drives for all regular IT-related SOPs, guidelines, accounts, inventory and records, as well as other related information for IT Team and key stakeholders’ reference.
• Conduct research and maintain up-to-date understanding of the latest threats, vulnerabilities, mitigation, IT security, industry best practices, regulations.
• Provide all TWC staff with the necessary IT equipment and access to relevant company resources. Maintain and update an inventory for all IT equipment and access information.
• Perform installation, setup, configuration, migration, upgrading and testing of software applications, IT equipment and network.
• Provide IT support for company events (e.g. Town Hall Meeting and Staff Appreciation Night).
• Other IT related tasks and scopes.

Requirements:

• Possess at least a Diploma (preferably IT, Computer Science, or a related discipline).
• Fresh graduates are welcome to apply. For Senior IT Executive, at least 2 years’ experience in the IT field in a relevant role is required.
• Responsible and solution-oriented.
• Ability to learn to use Google Workplace (Sheets, Forms, App Script etc). Familiar or able to efficiently learn to handle HTML/CSS, Mac platform, Apple systems and devices.
• Able to organise tasks and work efficiently to meet tight deadlines with minimum supervision.
• Technically savvy and self-motivated learner.
• Possess excellent communication and task management skills.
• Proficiency in spoken and written Mandarin is a plus as future work will involve collaboration with international teams based in other countries in Asia.

Work Hours and Location:

• Work Days: 5-day work week (4 weekdays and 1 weekend). The weekend may be a Sat or Sun depending on roster.
• Work Shifts:
  • Weekdays: 10.30am - 7.30pm / 12.30pm - 9.30pm depending on the roster
  • Weekends: 8.30am - 6.30pm
• Work Location: TWC HQ, Guthrie House, Bukit Timah. (Candidates may be required to travel to various TWC centres when the need arises.)

Note to Applicant:

1. Please state your earliest start date.
2. Send your CV to [email protected]

Job Description

• To support the technical aspects and maintain equipment sufficiency for Physical and Hybrid Annual General Meeting / Polling Events
• Setting up and clearing off venues to support back-to-back meetings and events
• Packing/Unpacking equipment for meeting sessions
• Checking and maintaining of equipment sufficiency
• Ensure audio and video connectivity throughout the meetings and events
• Ensure network and system availability throughtout the meetings and events
• Coordinate on client's requirement for their meeting
• Able to troubleshoot and rectify under pressure of time when problem arise
• Coordination of schedule for ad-hoc event crew, marking of attendance, preparation of timesheet (when required)
• Carry out any other duties that may from time to time be assigned
• Most of the time reporting to office for work (Normal working hours: 8:30am - 5:30pm), may be required to work overtime. Any overtime hours will be compensated by time off in lieu

Requirements

• Good Microsoft Product knowledge: Windows 10 Operating System and Office 365 or Office 2019
• Good knowledge to setup Local Area Network and structured cabling
• Good communication skills is an advantage
• Able to work late hours and on weekends for the last 2 weeks of April 2024 (when required)
• Have past experience in managing or supporting events
• Have past experience in facilitating live questions and answers (Q&A) and/or live polling
• Candidates on vacation or NSF awaiting enlistment are welcome to apply

As an IT Support Executive, you will be a part of the project team to support the IT Business Relationship Manager and Regional IT Team in successfully implementing IT systems to improve business efficiencies and be the leader in Proptech. The role requires the candidate to:

• Transform business needs into epic/user story and work with technical team to drive toward delivery.
• Part of a scrum team and he/she will lead the sprint planning session by providing business goals and priorities.
• Align immediate business needs to longer term strategy system roadmap by working closely cross workstreams.
• Partner closely with QA testers and developers to ensure quality deliverables.
• Forge strong working relationship with business stakeholders to handle their new requests, operation issues or queries.
• Supports delivery of project(s) through to initiation, requirement analysis, design, build, testing, implementation and closure
• Supporting business transition and helping to establish change, providing training and documenting user guides.

Requirements:

• Minimum 4 years of business analyst experience required.
• Experience in IT project implementation, Agile preferred.
• Experience on enterprise application platforms
• Excellent problem-solving skills with ability to navigate technology and organizational issues to complete project tasks
• Positive, collaborative and solution-oriented attitude
• Knowledge of Real Estate preferred
• Excellent knowledge on IT solutions, new technologies and understand technology trends
• Excellent written and communication skills. Strong organisational, interpersonal, and analytical skills.

If working in a dynamic and rewarding team environment appeals to you, then we want to hear from you.

Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities Desktop Support Engineer (Navision System):

• Provide support and maintenance for the ERP system.
• Perform programming for e-commerce platforms and participate in website design and development projects.
• Design and develop websites according to specified requirements.
• Troubleshooting and provide training to end user.
• Offer support for implementing new EDI solutions and applications, including developing and maintaining EDI integrations using XML.
• All other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology or other relevant field of studies
• Minimum 2 years of relevant working experience in ERP System Implementation and Maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)

WHO WE ARE:

PALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations embrace tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 11 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico and Colombia).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore and Hong Kong, currently working towards certification across all other locations.

YOUR ROLE:

An exciting opportunity awaits you to join a newly created team at PALO IT, where you will play a crucial role in driving strategy, research and impact. As Principal Consultant, your success will be measured by your ability to contribute to lead generation, nurture and qualify leads into prospects, and ultimately convert prospects into opportunities. You will be responsible for researching strategic topics, developing compelling insights, and turning them into actionable plans for our clients.

YOUR RESPONSIBILITIES:

1) Driving Thought Leadership for strategic offerings

• Develop a content pipeline and identify content topics to engage potential clients and generate leads.
• Create thought leadership content that resonates with our target audience.
• Ensure that case studies showcase successful project deliveries and effectively convey their stories.
• Extract impactful storytelling from past experiences to enhance marketing and sales efforts.
• Accountable for facilitating lead generation events with support from marketing teams.
• Conduct client workshops to nurture and qualify prospects, helping them progress into opportunities.

2) Proposal creation

• Collaborate with the Managing Director, the Chief Strategy and Impact Officer, the sales and marketing team to provide context-setting content related to industry trends, macro trends, and emerging technologies relevant to each proposal.
• Create content outlining proposed solutions and methodologies, aligning them with strategic topics.

3) Strategic account planning

• Work closely with the Managing Director, the Chief Strategy and Impact Officer, the sales and marketing team to contribute to the development of key account strategies.
• Provide consulting support in creating key account plans to maximize sales potential.
• Offer insights on cross-selling and up-selling opportunities to key accounts.

4) Project delivery (1 to 2 days per week)

• Kick-start strategic engagements with clients.
• Act as an SME on specific client's engagement.
• Bring research and strategic insights to existing clients’ engagements.
• Foster strong relationships with Senior Stakeholders
• Mentor Senior consultants on domain related strategic topics

WHO YOU ARE:

Must-Have:

• Exceptional storytelling, presentation, and communication skills.
• A strategic thinker who can read, digest, and synthesize information from various sources to develop valuable client points of view. Make the abstract, concrete.
• An action-oriented individual who takes a leading role in collaborating with marketing and sales teams to drive lead generation, nurture leads, and convert prospects into opportunities.
• A strong commercial acumen to identify value in the ambiguity and uncertainty of the current Tech and Business environments where all trends and tensions compete.
• A strong problem solver who has ability to work alone and take ownership of projects and identify when to pull other resources to unlock roadblocks.
• Experience in strategy consulting, with a proven track record of delivering results.

Should-Have:

• 5 to 10 years of experience at a boutique strategy consulting firm or in a similar role.
• Prior B2B sales and marketing experience.
• Experience in designing and facilitating lead-generation events.
• Experience in designing and facilitating client-facing workshops.

Join us in this challenging role where you'll have the opportunity to leverage your expertise and creativity to make a significant impact on our clients' success. If you are a proactive and results-driven individual with a passion for delivering insights-driven solutions, we'd love to hear from you.

MORE ABOUT PALO IT:

Using our B Corp certification and WEF status as our north star, we’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 11 of our offices across the globe
• Attain 90% happy employees at PALO IT

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsible for maintenance of IT infrastructure. Co ordinate and implement new systems to expand existing infrastructure

Job Responsibilities:

· Day-to-day troubleshooting of PCs, servers and network

· Liaise with external vendors for servicing and support of IT infrastructure

· Coordinating and implementing of new equipment / systems

· Assist in the setting up of IT equipment for club events

· Maintenance of IT infrastructure including patching, updating, AV scanning, and backups

· Maintenance of IT infrastructure including:

• Network – LAN, Wireless, VOIP etc
• Hardware – Club2000e and various modules, Active Directory, Terminal Server, WSUS, Firewall, VOIP, Mail, Web etc
• Software – Operating Systems, Software Products, Software Licenses.

· Provide advice to internal departments on new and existing IT-related equipment

· Record and write minutes of meetings for IT sub-committee

· Provide related IT training to staff

· Any ad-hoc work as assigned by IT Snr Manager/General Manager

Requirements

· Minimum Diploma

· Fresh graduates are welcome to apply

· Knowledge of best practices in IT administration and system security

· Good interpersonal and communications skills

· Ability to listen and active problem-solving skills

· Ability to identify issues, recommend and implement strategies to resolve problems and manage issues effectively

Technical skills

• Architecture and Deployment
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent
• Meraki, Palo alto, f5 loadbalancer, UTP
• Experience in network operations/maintenance and passionate about providing troubleshooting support
• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Demonstrated knowledge of global cyber threats, threat actors and the tactics, techniques and procedures (TTPs) used by cyber adversaries, particularly as they relate to the financial sector.
• Experience with models for threat analysis, such as the Diamond Model, Cyber Kill Chain and MITRE ATT&CK framework.
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Network audit Identify the gaps and suggest the remedial solution supporting in RFP/RFI response
• Experience in running operations with ITIL processes / Project Management - PMP

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Responsibilities:

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in investigation of user reported issues
• Develop mitigating and/or preventive solutions
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management.

Requirement:

• A recognized diploma / degree in IT or related discipline
• At least 3 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Full project lifecycle experience in designing and implementing large applications.
• Good problem solving and analytical skills to resolve technical problems;
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Required Skills : Active Directory and Windows

Responsibilities

• Provide administrative support to project managers and team members to ensure successful project delivery.
• Administer resources for projects, including tracking resource availability and allocation, and assisting with resource planning.
• Assist with project planning and scheduling, including tracking and reporting project progress and SLA to stakeholders. This includes monitoring SLAs for incidents, problems, and changes, and ensuring they are met within the KPI.
• Develop and maintain project documentation, including project plans, status reports, and meeting minutes.
• Coordinate project meetings, including scheduling, preparing agendas, and distributing meeting materials.
• Monitor project risks and issues, and escalate them to project managers as needed.
• Monitor project member timelog, ensuring that the timelog is done timely and accurately
• Assist with project financial management, including tracking expenses, processing cost sheet, billing plan, and invoices, and preparing financial reports.
• Collaborate with cross-functional teams, including developers, testers, and business analysts, to ensure project deliverables meet customer requirements.
• Support project change management activities, including reviewing change requests and coordinating end-to-end processes.
• Provide general administrative support to the Application Managed Services team, as needed.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

• Good working experience in managing sound systems for different scales of events
• Good working experience in managing and programming theater lighting system
• Hands-on experience in supporting stage, studio, and theater performances
• Must be able to work under pressure and independently
• Willing to work overtime for off-office hours events
• Excellent interpersonal and communication skills
• Degree/Diploma in Sound and Lighting Technology is an advantage

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

(EA Reg No: 20C0312)

Responsibilities

• Identify potential business opportunities and diligently pursue to successfully close sales.
• Cultivate and sustain positive working relationships with both new and existing customers, as well as other stakeholders.
• Conduct regular follow-ups with existing customers to uphold quality standards.
• Formulate proposals and deliver impactful sales presentations.
• Deliver consistent reports to the management team, detailing market trends, customer movements, and sales activities.

Requirements

• Min Diploma in IT or it's equivalent
• At least one year related sales experience
• Good Account Management Skills
• Good communication and interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Duties:

• Providing technical support and assistance to end-users, resolving software, and project-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Skills & Qualification:

• Minimum Higher Nitec / Nitec qualification level
• Experience with .NET/Java/ Sharepoint Administration
• You possess strong attention to detail and problem-solving skills
• You have good interpersonal and communication skills
• Candidates with no experience are welcome

Note: Proceeding to apply for this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices