Job Responsibilities :

Senior application specialist for enterprise applications such as ServiceNow and Coupa

• To maintain and manage ServiceNow and Coupa enterprise applications within Razer across all regions.
• To manage integration of ServiceNow with other enterprise applications (e.g. Azure AD, SAP, On-Prem Active Directory)
• To handle Change Requests, such as developing of custom forms, updating workflows, etc.
• Engage with business users for requirements gathering and transforms into ServiceNow system requirements
• Facilitates End-to-End development with complex workflows and end-user testing
• Documents business requirements and systems specifications
• Managing the SLAs and deliverables for multiple projects
• Perform regular ServiceNow account review for security and compliance
• Administer platform release/version upgrades, including scheduling, cloning and migration of data from instances with ServiceNow
• Conduct end-user trainings to ensure proper usage of application

Pre-Requisites :

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 5 years of working experience in ServiceNow configuration and development.
• Excellent in Web Development skills e.g., HTML, Angularjs, CSS.
• Prior working experience with ServiceNow ITSM.
• Prior working experience in customizing widgets for Service Portal.
• Prior knowledge of ITIL process will be an added advantage.
• Experience in integrating multiple tools as per requirement in SOAP/REST and should be capable enough to write script in Object Oriented Programming Concepts(OOPS)
• Experience in Power Shell Scripting.
• Strong analytical and planning skills
• Ability to multitask effectively in a fast-paced environment
• Strong interpersonal skills, results oriented and ability to work independently and effectively in a global team environment
• Excellent communication skills and customer-centric attitude
• Experience handling time-sensitive, pressure-intensive customer issues

About the team you are joining

You will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another level!

What your day would be like

You will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC). More descriptions of your responsibilities are as follows:

• Assists customers across multiple channels;
• Attracts potential customers by answering product & service questions; suggests information about products & services;
• Follows up on pending /overdue payments;
• Handles inquiries and provides timely responses;
• Handles requests and activates subscriptions;
• Handles communication distribution requirements;
• Maintains customer records by updating CRM;
• Supports Business Continuity Plan requirements;
• Updates job knowledge by attending a training & educational opportunities;
• Accomplishes customer service and organization mission by completing related results as needed;
• Identifies and escalates improvement opportunities;
• Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
• Champion for process/projects support;
• Supports customer recoveries by explaining procedures; forwards required solutions/adjustments;
• Supports any other tasks as required by the Manager, Customer Service.

We would love to hear from you if

• You have a university degree in business administration or a related field;
• 1-3 years of relevant experience in front office departments;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of
• Customer Service ethics according to IATA's corporate philosophy;
• Strong CRM knowledge and proficiency with MS Office and other IT-related matters;
• Be result driven and demonstrate personal integrity;
• Proactive approach to problem-solving;
• Ability to set priorities and work with speed with a strong customer focus and a high level of drive and energy;
• Strong ability to take the initiative;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Ability to demonstrate leadership skills and support management and the team with a proactive approach;
• Fluency in English and Urdu language are mandatory; knowledge of other languages will be an asset;
• Embrace IATA’s corporate values.

The Equipment & IT Administrator is a dual role, however if you feel your talents are only relevant to one of the two specialist areas we are still happy to consider your application.

The team member is responsible for ensuring that all company owned camera, audio, lighting, rigging and grip equipment is in tip-top working condition at all times, plus provides IT tech and admin support to the company’s Head of Technology.

For Equipment Management:

Candidates should have a thorough technical understanding of all major current camera and audio systems and their accessories.

Prior experience working for a production company, broadcaster or educational establishment running an equipment ‘cage’ is a distinct advantage.

Duties include but are not limited to:

1. Routine daily cleaning, maintenance and repair of camera and audio systems.

2. Preparation of equipment for shoot and receiving / checking equipment after shoot.

3. Liaison with equipment servicing and repair centers.

4. Maintaining good relationships with Singapore equipment rental houses, including keeping up to date records of equipment rental rates.

5. Maintaining current research and technical information on commonly used camera systems.

6. Providing advice and recommendations to Producers regarding most suitable camera systems for specialized projects.

7. On-set / location camera assisting and set-up of data-wrangling and video village systems.

8. Purchase of new cameras and sale of decommissioned cameras.

For IT Administration & Support:

Candidates should have experience with IT systems, networks, and related technologies and solid knowledge of best practices in IT administration and system security. Candidates should also have strong analytical and problem-solving skills and excellent interpersonal and communication skills.

Duties include but are not limited to:

1.⁠ ⁠Maintain and manage organization’s hardware and software

2.⁠ ⁠Monitor and maintain networks and servers

3.⁠ ⁠Deploy and enforce security policies and procedures

4.⁠ ⁠Onboard and offboard employees

5.⁠ ⁠Fulfill IT service requests and technical assistance to end users

6.⁠ ⁠Troubleshoot and resolve software, hardware and connection issues

7.⁠ ⁠Maintain knowledge of IT support, help desk procedures, products, and services

8.⁠ ⁠Document processes, back up and archive data

9.⁠ ⁠Keep up to date with advancements and best practices in IT administration⁠

Please email your cover letter and CV to: [email protected]

Beach House Pictures Pte Ltd recruits on the basis of merit, regardless of age, race, gender, religion, marital status, family responsibilities or disabilities.

Only shortlisted candidates will be contacted for interview.

Are you passionate about gourmet experiences and premium products? Join our team at Ryan's Grocery (S) Pte Ltd, a leading gourmet grocery and restaurant dedicated to delivering exceptional quality and service to our discerning clientele. We are at the forefront of innovation and tradition, shaping the future of gourmet retail and dining experiences. As we expand our presence in the market, we're seeking a dynamic and creative Marketing Executive/Specialist to join our vibrant team.

Role Overview:As a Marketing Executive/Specialist, you'll play a pivotal role in shaping our brand's identity and fostering customer engagement across various channels. Reporting to the Senior Marketing Manager, you'll utilize your expertise to monitor consumer behaviour trends, generate creative ideas, and develop effective marketing strategies. Your passion for the "art" of marketing will drive the organization of creative campaigns and promotional events, strengthening our reputation and facilitating continuous business growth. The position reports to the Senior Marketing Manager.

Key Responsibilities:

• Monitor target consumer requirements, habits, and trends, alongside competitors' market initiatives.
• Brainstorm creative ideas and contribute to the development of effective marketing strategies.
• Identify, develop, and execute affiliate marketing opportunities to expand brand reach.
• Maintain up-to-date content and ensure a positive user experience on our ecommerce websites and digital media platforms.
• Plan and execute marketing communication and promotional campaigns across various channels, including social media, email marketing, print, and retail merchandising.
• Collaborate with internal teams and external vendors to produce marketing collaterals and oversee campaign execution.
• Assist in the development of marketing collaterals, including retail point-of-sales materials, traditional and digital media content, PR publicity, and advertising collaterals.
• Liaise internally and with external vendors to execute marketing communication and promotional campaigns.
• Monitor campaign progress using various metrics and submit performance reports.
• Collaborate with managers in preparing budgets and monitoring expenses.

Requirements:

• Diploma or Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum 1 year of marketing experience preferred, with exposure to FMCG, Retail, or F&B industries.
• Strong analytical skills and proficiency in marketing data analytics tools.
• Knowledge of strategic planning principles and marketing best practices.
• Proficiency in traditional and digital marketing, including SEO, social media, and ecommerce.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in MS Office, with knowledge of video and photo editing software preferred.
• Fluent in English and Mandarin for effective communication.
• Creative mindset with a passion for innovative marketing solutions.

Join Us: Shape the future of gourmet retail and dining experiences with us! If you are a driven and creative individual with a passion for marketing excellence, we invite you to apply and be part of our dynamic team.

Work Place : Pasir Panjang, nearest MRT : Pasir Panjang

IT Support duties and responsibilities of the job

When compiling an IT Support job description, here is a selection of duties to include:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

• Computer Science
• Computing
• Engineering

There are also a number of qualities that candidates should be expected to display:

• A technical, logical thought process
• Problem-solving skills
• Communication skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate
• A keen eye for detail

Position

Service Manager, Data Security Services

The Service Manager for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologies within data and endpoint security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.

Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect.
• Encryption Solutions: Disk Encryption, File and Folder encryption.
• Database Audit Monitoring solutions.
• Email and Web Phishing Prevention solutions.
• Vulnerability Management Services.
• Access Management.

Detailed Job Responsibilities

The Team Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

• Assigns the tasks and manages delegation.
• Sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules.
• Animates the team to encourage collaboration and sharing of practices.
• Has a role in supporting people development.
• Participates to recruitment process for the team.
• Vendor relation management.

As the manager of his/her scope of activity, he/she:

• Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests).
• Ensures activity is performed in compliance with norms, standards, processes and procedures.
• Gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting.
• Reporting and auditing.
• Monitors operational KPI and ensure tickets are losed within SLA.
• Ensures documentation is up to date and relevant for use.
• Implements cross-functions activities including continuous improvement initiatives.
• Estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

• Supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise.
• Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
• Manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.).
• Provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability.
• Engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team.
• Ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures.
• Has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.
• Has to monitor and push for improvements in the team’s productivity.
• Be available and able to drive/manage any complex or high severity incidents that occur within the scope of their role.
• Engage in Projects and project deliveries.
• Drive and deliver root cause for any high severity issues.
• Has to be responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA.
• Is involved in security incident diagnosis or investigations to help provide evidence or facts during diagnosis or investigation.
• Manage requests from stakeholders on data security tools to provide extracts, reports or information when required.

As the first point of contact for the Service Provider, he/she:

• Manages the daily relationship with the Service Provider and escalates when needed.
• Follows up Provider KPI and related actions.
• Coach and develop partner resources to meet the objectives.

As the first point of contact for internal Clients, he/she:

• Manages the daily relationship with internal Clients including planning, requests clarification, risks mitigation and service quality.
• Prepares client feedback for the monthly review.
• Serve as point of escalation on major incidents.
• Have to maintain a smooth relation with partners, vendors and global clients/teams.

As a member of ISAP/ITS, he/she:

• Facilitates collaboration and spread of information from and to the team.
• Participates to the department’s activities including brainstorming, team building and other team or transversal actions.
• Fosters innovation mindset.
• Contributes to ISAP/ITS global branding and communication.
• Manage budget (once a year) and forecast (monthly)
• Focus on automation and optimum use of the team to improve efficiency.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence.
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

v Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.

v Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.

Qualifications Requirements

Ø Minimum 12 years of IT Security experience and with 3-4 years of team management experience.

Ø Must be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science.

Ø Must have knowledge of different domains of IT Security.

Ø Must have managed a team size of 8 or more Security Specialists in an enterprise level environment;

Ø Must have prior hands-on experience in managing the IT Security Solutions.

Ø Must have experience in working in Production setup in Run (Operations) mode.

Ø Must have working experience in managing the endpoint and data security solutions for a Large enterprise level environment, working experience in financial organization is preferred.

Ø Ability to apply risk based approach while working on assigned responsibilities.

Ø Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions.

Ø Excellent in analytical, communication and documentation skills.

Ø Ability to organize work and be able to priories work as per the needs of Production Operation’s needs.

Ø Must have strong understanding of ITIL processes and comfortable working in process oriented environment.

Ø Ability to work independently and as well as a part of team and is able to work under minimal supervision.

Ø Should have time management skills and able to manage work in fast moving environment.

Ø Should have hands-on technical exposure on wide spectrum of endpoint and data security technologies e.g. Symantec Data Loss Prevention (DLP), Symantec Endpoint Protection, Phishing Prevention and other IT Security technologies.

Ø Must have experience in defining, designing and configuring DLP Policies as per the business requirements.

Ø Professional Certifications:

• CISSP, CISM certified is highly preferred.

Interested applicants, please email your resume to Shaun Quek Yew Meng.

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Description:

We are seeking a versatile and dynamic individual to join our team in a multifaceted role as a Social Media Specialist, and Sales Assistant. This position requires a diverse skill set including social media management, office administration, and sales support. The ideal candidate will be adept at designing engaging social media content, handling daily office tasks, assisting with sales inquiries, preparing quotations and invoices, and updating product listings on our website.

Working hour: 9am-5:30pm

Responsibilities:

• Design visually appealing content for social media platforms such as Facebook and Instagram, maintaining brand consistency and engaging our target audience.
• Write persuasive copy for social media posts and advertisements to drive engagement and conversions.
• Plan, execute, and monitor monthly ad campaigns on Facebook and Instagram, analyzing performance metrics to optimize campaign effectiveness.
• Handle daily office administrative tasks including answering phone calls, scheduling appointments, coordinating meetings, and managing office supplies.
• Assist with sales inquiries, providing product information, and preparing quotations for clients.
• Update product listings on the company website, ensuring accuracy and completeness of product information.
• Collaborate with team members to ensure seamless communication and workflow.

Qualifications:

• Proven experience in graphic design and content creation for social media platforms.
• Strong copywriting skills with the ability to craft engaging and persuasive messaging.
• Proficiency in Facebook Ads Manager and Instagram advertising tools.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Previous experience in office administration, sales support, or related roles is highly desirable.
• Familiarity with website content management systems (CMS) and e-commerce platforms is a plus.
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field (preferred).

Founded in 2006, IGG is a leading global mobile games developer and publisher committed to making amazing innovative games for players all over the world. Our games are available in 23 different languages, and are enjoyed by 38 million monthly active users from over 200 countries and regions.

At IGG, we are innovators at work, gamers at heart.

We are currently looking for a Social Media Executive to join our energetic team in Singapore!

Job Description:

Build and maintain social media communities for our top games, including platforms like Facebook, Twitter, Instagram, Discord, TikTok, and YouTube. Monitor social media of rival products and special occasions to produce high-quality content.

Expand our games' presence on other social media platforms and channels such as Snapchat, Reddit, Pinterest, etc.

Focus on social media operations and promotion activities

Develop new partnership opportunities with other industries and agencies.

Job Requirements:

Degree in Marketing, Business or a related field

1 years of experience in building and maintaining social media communities across major platforms.

Familiar with daily social trends, the latest pop culture, and popular games.

Experience in handling queries, questions, and feedback related to social media operations and promotional matters.

Innovative, able to work independently, and committed to constant self-improvement.

Passionate about video / mobile gaming

Videos production or live streaming experience is a plus

What’s in it for you!

Vibrant work environment

Well stock pantry

Medical & Dental claims

H&S Insurance coverage

Health screening allowance

Exciting team building activities

Birthday gift

We are seeking to host a passionate East Asian Marketing Specialist for the rest of 2024 as a temporary member of the marketing team working closely with our business partner based in Spain. Our business partner is a Spanish consulting firm specialized in securing public and private funding for disruptive innovation, comprising a team of engineers, PhDs, investment managers, and other deep tech professionals.

The candidate will help expand our business partner’s presence into the East Asian Market and create and execute marketing campaigns, highlighting our business partner’s brand.

Responsibilities:

• Manages marketing activities in East Asia to expand our business partner’s global presence.
• Collaborates with other members of the Marketing team located in Madrid.
• Develops the overall company branding, visual identity, and communications strategy intended for a global audience, spanning Europe, the US, and Asia Pacific.
• Regularly creates compelling and engaging social media content covering topics related to private and public funding, innovation, and the startup landscape, that resonates with our global audience and drives interaction and acquisition.
• Manages email marketing efforts, including the writing and development of newsletters and email campaigns aimed at audience retention and lead generation.
• Implements SEO/SEM strategies to enhance website positioning and support lead generation efforts.
• Produces monthly and quarterly analytics reports for social media pages and websites, providing insights and recommendations for optimization.
• Writes monthly blog posts, articles, and website content to maintain a consistent online presence and drive organic traffic.
• Assists with the development of UX/UI design for our business partner's websites, encompassing strategy, wireframe creation, and design elements to enhance user experience.
• Collaborates cross-functionally with Business Development, Fundraising, and Tech Consultant teams to ensure alignment and coordination of marketing materials and content across departments.
• Develops internal communications and newsletters to keep the team informed and engaged.
• Assists with occasional event planning, both in-person and online, and develops corresponding communication plans to drive participation.
• Supports communication and digital marketing activities for consortium project partners, including social media content creation and management, as well as UX/UI design and user experience.

Qualifications:

• Preferably Master’s degree in Business, International Trade, or Sales.
• Preferably CEFR C1 English and C1 Spanish (to communicate with Spanish-speaking business partner).
• Creative mindset with a passion for branding and design.
• Strong written and verbal communication skills.
• Ability to translate ideas into visually appealing content.
• Collaborative and able to work effectively in a team environment.
• Willingness to learn from our company while representing our business partner.
• Enthusiastic about exploring new ideas and contributing to the creative process.
• Proactive in suggesting creative solutions to branding challenges.

Company And Products Description

Moleac is an internationally recognized pharmaceutical company based in Singapore focused on empowering patients affected by neurological conditions and brain injuries. Our primary mission is to offer innovative solutions that complement existing therapies, targeting diseases with critical unmet needs.

At Moleac, we specialize in developing natural products derived from Traditional Chinese Medicine, addressing health challenges related to the Central Nervous System. Our flagship product, NeuroAiD, has already gained widespread recognition and is currently available in over 30 countries, benefiting more than 40,000 patients annually. In addition, we introduced a new product called CognivAid last year, and we are now actively working to expand its sales.

Looking ahead, Moleac envisions a future of continuous growth and advancement. Our strategic plans include expanding the range of indications for our existing products, reaching out to new markets globally, and introducing new therapies through the launch of new products. By doing so, we want to make a lasting impact on the lives of patients worldwide.

To meet our challenges, we are currently looking for Junior Product Specialist within the Commercial Development team in Singapore. In this role, you will collaborate closely with another Sales Associate.

What You Will Do:

· Lead and drive independent sales growth in Singapore by promoting Moleac products to expand and enhance patient care;

· Develop and maintain long-term relationships with customers, including doctors, medical specialists, and other KOLs, while also fostering new connections.

· Gather local market information and industry data, contributing valuable insights to inform strategic marketing decisions;

· Take an active role in driving product branding and marketing events alongside the Business Development and Marketing teams;

· Communicate accurate and comprehensive product information, covering details, pricing, availability, and promotions;

· Participate in exhibitions and conferences to represent Moleac, contributing to the expansion of brand awareness in Singapore.

What We Are Looking For:

• Academic degree (MSc, Engineer or equivalent) in Life or Pharmaceutical Science;
• At least 1-2 years of experience in the pharmaceutical industry;
• Ability to detail product properties and clinical trial results
• Knowledge of distribution system and specifics of Rx and OTC pharmaceuticals sales;
• Strong interpersonal and relationship development skills;
• Excellent communication skills, including comfort and proficiency in public speaking;
• Ability to work independently and autonomously;
• Appreciation for teamwork and a multicultural environment;

If you believe you are a suitable candidate for this position, please send your CV and a cover letter (detailing your interest for the position, availabilities and expectations) to [email protected]. We are looking forward to hearing from you!

Job Responsibilities :

As an E-Commerce Product Manager specializing in the pre-purchase phase, you will play a key role in shaping the customer's journey leading up to the point of purchase. You will be responsible for developing and executing strategies that enhance the overall user experience, drive customer engagement, and increase conversion rates during the pre-purchase phase.

Responsibilities:

• User Journey Optimization:Analyze and optimize the user journey from initial site visit to product consideration.
  Collaborate with UX/UI designers to create compelling and intuitive interfaces that encourage exploration and engagement.
  
• Product Discovery and Navigation:Define and implement features that enhance product discovery and navigation.
  Work closely with the UX/UI team to ensure an intuitive and seamless browsing experience.
  
• Conversion Rate Optimization (CRO):Implement CRO strategies to increase conversion rates at various stages of the pre-purchase funnel.
  Conduct A/B testing and analyze data to identify and implement optimizations.
  
• Cross-Functional Collaboration:Partner with marketing, merchandizer and store operation teams to align product initiatives with promotional campaigns.
  Ensure consistency in messaging and branding across the pre-purchase touchpoints.
  
• Analytics and Reporting:Establish and monitor key metrics related to pre-purchase engagement and conversion.
  Provide regular reports and insights to stakeholders, identifying areas for improvement.
  
• Product Development:Define product requirements, specifications, and features.
  Work closely with development teams to prioritize and manage the product backlog.
  Conduct user acceptance testing (UAT) to ensure product quality and functionality.
  
• Compliance and Security:Ensure that the E-Commerce platform complies with relevant regulations and industry standards.
  Work with the IT and security teams to implement and maintain secure online transactions.
  
• Perform other duties as assigned.

Pre-Requisites :

• Bachelor's degree in Business, Marketing, Computer Science, or related field.
• At least 5 years of working experience in product development and in the ecommerce field
• Proven experience specifically focused on pre-purchase strategies within E-Commerce.
• Strong understanding of user behavior, market trends, and industry best practices.
• Experience with analytics tools and A/B testing methodologies.
• Excellent communication, collaboration, and project management skills.
• Familiarity with E-Commerce platforms
• Knowledge of digital marketing strategies specific to pre-purchase engagement.
• Experience with customer segmentation and personalization strategies.

PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

ADDITIONAL JOB DESCRIPTION

As part of YouTube Trust and Safety, you will be directly responsible for making the internet safer, protecting free speech, and defending our brand.

As a Policy Escalation Specialist, you'll ensure that we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure that issues are triaged and the right stakeholders are involved in resolution. As part of this role, you will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements.

In this role, you will be required to work on-call on weekends and holidays on a rotational basis.

Qualifications

JOB RESPONSIBILITIES

• Manage escalations as part of the APAC Headquarters team in the Trust and Safety organization.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems; manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities; identify, articulate, and quantify impact of required tools changes to deliver on these opportunities.
• Partner with Policy, Engineering, Vendor Operations, and Analytics teams to define the best plan and implement fast.
• Review and manage escalations from graphic and controversial video content in line with YouTube’s Community Guidelines.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in content policy/review and anti-abuse or customer support operations.
• Ability to speak and read in Tagalog, Thai or Burmese in order to review content and manage escalations with content.
• Ability to work non-standard, on-call rotation work hours, including weekends.

PREFERRED QUALIFICATIONS

• Experience with SQL or spreadsheet software, and using data to drive strategy and business action.
• Experience with complex, cross-functional project management.
• Experience with quality and training processes.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to work through ambiguity and succeed in a rapidly changing environment.
• Excellent analytical skills.

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Asia Pacific is the regional headquarters of the global company FUJIFILM Business Innovation, providing corporate support and shared services for the Asia Pacific region.

Purpose:

• To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
• To perform the role of DX Technology Subject Matter Expert
• To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region

The key roles and responsibilities are as follows:

• Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
• Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
• Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
• Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
• Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
• Collaborate with L&D to setup in eLearning platform, where required
• Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
• Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
• Provide periodic reports to reporting manager on work assignment status/project progress
• Other duties as assigned

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 10 years information & communication technology experience in an MNC
• Degree in Computer Science / Engineering or IT related fields
• Highly proficient with DX technologies (Microsoft Power Platform)
• Familiar with High Tech Industry
• Good IT support and troubleshooting skills
• Proficient in business as well as technical writing / documentation
• Good knowledge in application deployment & solutioning
• Good interpersonal and communication skills, both written and verbal
• Customer focus and have business sense
• Organizing, planning & good time management
• Accountable, decisive, good leadership and emotional intelligence
• Good analytical / problem-solving skills
• People oriented and good interpersonal skills in handling both internal & external resources
• Team work & collaboration with internal & external resources
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

Love the sun and the sea? This job is for you!

Highlights:

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000.

• No Experience Required; Training and Certification Provided

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

Job Descriptions:

• As a Lashing Specialist, your primary responsibility will be to secure and unsecure containers on cargo ships to ensure the safe transportation of goods to their destination. You will play a crucial role in preventing damage and ensuring the integrity of the cargo during transit

• In addition, you will also work in teams to secure large cargo ships to the port’s berth

Job Requirements:

• Candidates with no experience are welcomed!

• PSLE pass in English

• Bonus points for candidates who can work at height

• Good physical health to handle shift schedules and working outdoors

• Day Shift: 9.30am - 9.30pm (meal break included)

• Night Shift: 9.30pm - 9.30am (meal break included)

• Candidates who can rotate between day & night shifts will be considered first

• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message or call) +65 9886 6515 to arrange to speak to our friendly career advisors!

To apply, submit your updated resume via the APPLY NOW button. We look forward to having you onboard ~

IT Administrator

Role Purpose:

Reporting to the IT Client Services Manager, the IT Administrator's role is to manage the day-to-day IT support in the Client Services department for both Singapore and Asia Pacific remote offices.

Major Accountabilities:

• Answer and log all support calls into the TopDesk Helpdesk System
• Provide 1st and 2nd level support and escalate to the next level if problem cannot be resolved
• Setup and provide technical support for all computers and Company's standard software issues
• Procurement and disposal of all IT related hardware and software
• Source and obtain hardware and software quotations on behalf of users
• Setup and provide technical support for all office and production printers
• Provide support for Windows account management as well as Telephony, Video Conference and Mobile devices
• Maintain the IT Asset Management System to ensure that all assets are recorded, updated and removed when required
• Requires rotational standby duty for after office hours support

Role Requirements:

• Degree/ Diploma in Computer\Information Technology
• Minimum 2 years of system administration experience in a medium size networking environment
• Business fluent or native English (written and spoken) with fluency in Mandarin an added advantage
• Hands-on experience with one or more of the OS such as Windows and Linux
• Experience with MS Outlook in a Microsoft Exchange Environment
• Good experience in the following areas: MS Office 2021 and/or Windows 10 OS and basic switches and networking
• Experience in Web Content Administration and Cisco Video Conference and Endpoints would be highly regarded
• Able to troubleshoot hardware and software issues with minimum supervision
• Good problem solver, good stakeholder engagement, team player and a strong customer oriented mindset

Have we piqued your interest?

Then we would like to meet you. Send us your documents directly online. We look forward to your application!

The successful candidate will join the Team who is responsible for providing leadership in establishing and governing the software development processes with the aim of ensuring the software development team is efficient in its execution and compliant to the established policies and guideline. The team will also need to look into opportunities for improvement within the IT Delivery Team, which include gathering/finalising/study of requirements, project planning/scheduling, solution sourcing, development, implementation and adoption, auditing and monitoring for compliance on the established guidelines/standard/policies.

The successful candidate will under the sub pillar of Risk Management, Audit and Compliance.

The level of the staff will be offered base on his/her experience level and their ability to fit the job scope described.

JOB SCOPE (RISK MANAGEMENT, AUDIT AND COMPLIANCE)

The successful candidate will have the opportunities to work on the follow function(s).

Primary Function:

Responsible for the function of Risk Management, Audit and Compliance for the organisation. The scope of work includes but not limited to the following: -

Direct, management and support the organisation’s risk management process and ensure alignment with Group GRC effort. This will include but not limited to: -

• Manage and enforce the annual Control Self-Assessment for organisation
• Support the collation of statistics for Sustainability reporting to parent company.
• Manage and track risk mitigation corrective action plans.

Programme manage and oversee certification / renewal process for, but not limited to, the following standards: -

• ISO22301 – BCMS
• ISO27001 – ISMS
• Others in the pipe lines, i.e. Cyber trust mark

This will involve the planning, organising and completion of the mandatory activities a defines by the standards. E.g. Risk review, Plan Reviews, Test and Exercise, evidence collection, etc.

Main liaison for all IT related external audits as requested by the management or board of directors.

Training programme management with alignment to risk management and certification requirement. Responsibility includes

Manage the e-training service sourcing and renewal as assigned.

Engage the subject matter experts in creating engaging training materials, including presentations, videos, and interactive modules, to promote understanding of cyber security awareness/best practices and any training required for compliance purposes.

Track and report on training effectiveness and participation rates, and adjust training content as necessary with subject matter experts, to address emerging threats and challenges

Secondary Function:

Other Audit Support

Main liaison points to support external compliance audit for area responsible by the IT Dept.; i.e. Finance Audit, etc.

TECHNICAL REQUIREMENTS:

Tertiary education with working experience/knowledge in the following area:

Bachelor's degree in Information Technology, Computer Science, Finance, or a related field.

Proven experience in preparing audits and assessments related to ISO 27001, 22301, and information security standards.

Proven experience in project management.

Professional certifications such as CISA, CISSP, PMP, ISO 27001/22301 Lead Auditor, or equivalent are desirable.

Familiarity with regulatory requirements such as GDPR, PDPC is a plus

Description:

- Berthing & un-berthing vessels

- Container lashing/un-lashing operations on-board vessels

- Coning & de-coning operations

Requirements:

- Must be able to work at height

- Minimum educational requirement of PSLE

- No experience required. Training will be provided.

Benefits :

- Permanent Full-time Position

- Attractive Salary Package & CPF

- Comprehensive training with allowance.

- Career Growth Opportunities

Beecroft Animal Specialist & Emergency Hospital provides compassionate, collaborative, and high-quality veterinary services for small animals and exotic pets. Be part of a busy exotic animal department located within a specialist-owned Emergency and Specialist Hospital in the metropolitan city of Singapore. We have all the bells and whistles- endoscopy, ultrasound, CT, MRI, radiography, and a full in-house laboratory. The exotics department is run by a boarded ECM specialist and staffed by an ECM resident and associate veterinarian. We have 24-hour emergency coverage provided by the ECC team overnight and access to a boarded internist, neurologist, and surgeon. Join us to provide advanced-level care for your exotic patients. Our team approaches every animal and its family with care and dedication, ensuring that every patient receives the best possible care.

Role Description:

The Avian & Exotics Veterinarian is a full-time, on-site role located in Singapore. The successful candidate will have the opportunity to provide advanced veterinary care to a variety of exotic species, including birds, reptiles, and small mammals. Their daily responsibilities will include medical examinations, diagnosis, and treatments, as well as the performance of surgical procedures and emergency care. Additionally, the Associate Exotics Veterinarian will work closely with the rest of the veterinary team to ensure that patients receive the highest level of care and attention.

Qualifications:

• Doctor of Veterinary Medicine (DVM) degree or equivalent
• Licensure to practice veterinary medicine in Singapore
• Keen interest in exotic animal medicine
• Residency training or board certification in exotics is a plus but not necessary
• Demonstrated knowledge and experience working with birds, reptiles, and small mammals, including their anatomy, physiology, pathology, and behavior
• Effective communication and interpersonal skills, with the ability to communicate effectively with clients, colleagues, and support staff
• Ability to handle and restrain animals safely, and to recognize and manage anesthetic and surgical procedures
• A commitment to continuing education and professional development in the field of exotic animal medicine and surgery

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Purpose:

• To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
• To perform the role of DX Technology Subject Matter Expert
• To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region

The key roles and responsibilities are as follows:

• Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
• Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
• Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
• Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
• Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
• Collaborate with L&D to setup in eLearning platform, where required
• Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
• Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
• Provide periodic reports to reporting manager on work assignment status/project progress
• Other duties as assigned

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• At least 10 years information & communication technology experience in an MNC
• Degree in Computer Science / Engineering or IT related fields
• Highly proficient with DX technologies (Microsoft Power Platform)
• Familiar with High Tech Industry
• Good IT support and troubleshooting skills
• Proficient in business as well as technical writing / documentation
• Good knowledge in application deployment & solutioning
• Good interpersonal and communication skills, both written and verbal
• Customer focus and have business sense
• Organizing, planning & good time management
• Accountable, decisive, good leadership and emotional intelligence
• Good analytical / problem-solving skills
• People oriented and good interpersonal skills in handling both internal & external resources
• Team work & collaboration with internal & external resources
• Professional ethics & integrity
• Change adaptability, flexible, able to work under pressure or tight deadlines

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

In this role, you will guide customers with platform architecture, migration strategy and analyze cost/performance benchmarks to help them train and serve ML models at scale. You will work closely with cross-functional AI teams, Product and Engineering, Infrastructure and Kubernetes specialists to remove roadblocks and shape the future solutions for customers.

Qualifications

JOB RESPONSIBILITIES

• Be a trusted advisor to customers, helping them understand and incorporate AI accelerators into their overall cloud strategy by recommending migration paths, integration strategies, and application architecture that incorporate Google Cloud AI optimized infrastructure.
• Demonstrate how Google Cloud is differentiated, highlighting the power of accelerators by working with customers on proof-of-concepts, demonstrating features, optimizing model performance, profiling, and bench-marking.
• Build repeatable assets to enable other customers and internal teams.
• Influence Google Cloud strategy at the intersection of infrastructure and AI/ML by advocating for enterprise customer requirements.
• Travel to customer sites and events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 5 years of experience with cloud infrastructure.
• Experience building and operationalizing machine learning models.

PREFERRED QUALIFICATIONS

• Experience training and fine-tuning large models (i.e., image, language, segmentation, recommendation, genomics) with accelerators.
• Experience with performance profiling tools (i.e., Tensorflow profiler, PyTorch profiler, Tensorboard).
• Experience designing/architecting large-scale infrastructure farms for specialist AI use cases.
• Experience with running MLPerf benchmarks, distributed training and optimizing performance versus costs.
• Familiarity with libraries and frameworks such as HuggingFace Transformers, CUDA, Pytorch, Pytorch/XLA etc.
• Ability to engage with C-level or executive business leaders and influence decisions.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processes only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

ORGANISATION PROFILE
The Singapore Population Health Studies (SPHS) is a population-based health research initiative at the Saw Swee Hock School of Public Health, National University of Singapore. SPHS aims to investigate the interactions between lifestyle, physiological, genetic and other omics biomarkers and their impact on health and longevity. In addition, SPHS will serve as a platform to monitor risk factors in the population and gain insight into determinants of health-related behaviours. For this purpose, SPHS includes over 50,000 adult Singaporeans and long-term residents from three major ethnic groups (Chinese, Malay, and Indian), for a better understanding of disease aetiology in urban Asian settings, and the development of improved preventive and therapeutic measures for Singapore and other Asian populations.

JOB PURPOSE
This role primarily involves the data collection and data review activities of the research projects under the SPHS unit that will contribute towards the building of a population health research biobank for Singapore.

Duties & Responsibilities
1. Take consent from research participants before performing any research procedures
2. Perform carotid ultrasound, keeping to a mean turnaround time of 15min per ultrasound scan
3. Perform regular quality control and calibration procedures and maintenance of equipment
4. Review data output to ensure the integrity of data and images stored in the research database
5. Manage the inventory of consumables and oversee the preventive maintenance of equipment performed by vendor
6. Conduct/undergo in periodic re-assessment of techniques to maintain consistency of image and data acquisition for standardisation
7. Train/supervise trainees
8. Analyse images and record the intima-media thickness and observations of carotid constriction/obstruction
9. Ensure the safety and protect the privacy of research participants by adhering to best practices.
10. Any other responsibilities as required by future research projects

Qualifications

• Degree or Diploma in life or health sciences with an understanding of basic human anatomy or biology
• Experience in performing ultrasound would be an advantage.
• Work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.15pm on alternate Sat.
• Able to communicate with research participants to put them at ease with the procedure and to comply with the positioning required.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you prefer an academic research setting over a clinical one, enjoy working in a team that manages different assessment modalities and has a keen interest in helping to build a national biobank for research.

PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

ADDITIONAL JOB DESCRIPTION

As part of YouTube Trust and Safety, you will be directly responsible for making the internet safer, protecting free speech, and defending our brand.

As a Policy Escalation Specialist, you'll ensure that we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure that issues are triaged and the right stakeholders are involved in resolution.

In this role, you will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements. You will be required to work on-call on weekends and holidays on a rotational basis.

Qualifications

JOB RESPONSIBILITIES

• Manage escalations as part of the APAC Headquarters team in the Trust and Safety organization.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities. Identify, articulate, and quantify the impact of required tools changes to deliver on these opportunities.
• Partner with Policy, Engineering, Vendor Operations, and Analytics teams to define the best plan and implement fast.
• Review and manage escalations from graphic and controversial video content in line with YouTube Community Guidelines.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in content policy/review and anti-abuse or customer support operations.
• Ability to communicate in Urdu, Bengali, or Sinhalese fluently to review content in these languages.
• Ability to work non-standard, on-call rotation work hours, including weekends.

PREFERRED QUALIFICATIONS

• Experience with SQL or spreadsheet software, and using data to drive strategy and business action.
• Experience with complex, cross-functional project management.
• Experience with quality and training processes.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to work through ambiguity and succeed in a rapidly changing environment.
• Excellent problem solving skills.

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities:

The IT Business Analyst is a key role responsible for overseeing the Infra Ops Team within the Asia-Pacific (APAC) region. This position focuses on optimizing IT infrastructure operations, managing projects, and ensuring alignment with business objectives.

Infrastructure Operations Management:

• Lead and manage the Infra Ops Team to ensure smooth IT infrastructure operations across the APAC region
• Monitor and optimize infrastructure performance, reliability, and availability

Project Management:

• Manage IT projects, including planning, execution, and monitoring
• Collaborate with cross-functional teams to ensure project success

Requirements Analysis:

• Gather and analyze business and technical requirements to identify infrastructure needs
• Translate requirements into actionable plans and solutions

Process Optimization:

• Identify opportunities to improve infrastructure processes and workflows
• Implement best practices to enhance efficiency and reduce operational costs

Vendor Management:

• Collaborate with vendors and service providers to ensure the delivery of high-quality infrastructure services
• Negotiate and manage vendor contracts and agreements

Documentation:

• Maintain comprehensive documentation of IT infrastructure configurations, policies, and procedures
• Ensure documentation is up-to-date and accessible to relevant stakeholders

Performance Monitoring:

• Monitor and report on infrastructure performance and key performance indicators (KPIs)
• Identify and address performance bottlenecks and issues

Compliance and Security:

• Ensure infrastructure operations comply with relevant regulations and security standards
• Implement security measures and protocols to protect infrastructure assets.

Team Leadership:

• Provide leadership, guidance, and mentorship to the Infra Ops Team
• Foster a culture of collaboration, continuous improvement, and excellence

Requirements:

• Bachelor's degree in Information Technology, Computer Science or a related field. Advanced certifications are a plus
• Minimum of 5 years relevant experience in IT infrastructure management and project leadership
• Proven track record of successfully managing infrastructure teams and projects in the APAC region
• Experience in AWS Cloud management for at least 3 years
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in English, and knowledge of local languages within the APAC region is advantageous
• Attention to detail and a proactive mindset
• Expertise in IT infrastructure technologies, including networks, servers and storage
• Familiarity with cloud computing and virtualization technologies
• Knowledge of ITIL or other IT service management framework
• Ability to lead and motivate a team of IT professionals
• Strong organizational and time management skills
• Adaptability and ability to work in a dynamic, fast-paced environment
• Commitment to delivering high-quality infrastructure solutions
• Experience in vendor management, contract negotiation, and service-level agreement (SLA) management
• Strong documentation and record-keeping skills
• Ability to manage multiple tasks and adapt to changing infrastructure needs