Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Responsibilities

• Provide day-to-day IT support and services to our members for various IT requests.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for computer software / hardware and any other authorised equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Other adhoc duties assigned by supervisor.

Job Requirements

• Bachelor Degree or above in IT related field.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills

THE OPPORTUNITY

The Senior Executive, ET will have logistical responsibility for several events per year including conferences and meetings of varying scale. This role involves close cooperation with Event Managers and teams and requires ability to multi-task and take the lead when required, as well as being able to work independently on projects in a high-pressured environment.

THE WORK

• Onsite management of virtual, hybrid or physical events across Asia Pacific region.
• Set, communicate, maintain timelines and priorities on project through timeframes, status reporting, emails etc.
• Deliver meetings and events on time, within budget and participating to the realisation of concepts and proposals
• Participate in production and presentation of proposal to clients (concept, creativity, planning, timeline, budget)
• Maintain and develop long-term client relationship by meeting or exceeding client’s expectations
• Responsible for sourcing, negotiating and managing third party vendors and venues across the Asia Pacific region.
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Conduct internal pre-program briefings and post-program debriefings, including briefing and debriefings.
• Final reconciliation (operational and financial) of all projects handled

THE CONNECTION

• The Senior Executive, ET reports to the Director, Experiential.
• The Senior Executive, ET works in direct contact with the client, reporting, consulting, and communicating to ensure that the client is aware and satisfied of the progress.

THE MUST HAVE

• Diploma/Degree qualification in Business/Hospitality/Events Management/Marketing/Communications
• Being technologically savvy and comfortable with using new tools or software will be highly advantageous
• Traveling onsite inspections and accompanying events as required
• Good level of project management, organisational and time management skills
• Excellent written and oral communication skills
• Excellent eye for details
• Able to work under pressure and meet multiple deadlines
• Candidates with more experience will be considered at Senior Executive level

THE GOOD TO HAVE

• Fluency in English, additional Asian languages will be a bonus.
• Digital savvy including word processing, spreadsheets, presentation packages and databases, preferably Word, Excel, PowerPoint.
• Familiar with Accelo and Success Factor platforms but not a requirement as training will be provided

ADDITIONAL LOCAL BENEFITS

• Competitive Annual Leave & Birthday Leave.
• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.
• Employer-paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident.
• Comprehensive internal L&D portal and opportunities for external courses

Job Responsibility:

1. Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service issues

2. Operations / Maintenance

• Implement proper visual merchandising both in the window and booth displays.

3. CRM

• Create records of customers/ prospects for future references
• Maintaining good relationships with existing and prospective customers
• Actively carry out competitor analysis and be updated about latest market trends
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): Chinese, English (in order to maintain good relationships with existing and prospective Chinese speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

The Communications & Advocacy Executive will plan and execute ABLE & ABLESEAS overall communication strategy including internal communications and marketing ABLE & ABLESEAS positioning to stakeholders. The role will also be responsible for managing ABLE’s Volunteer programme.

Responsibilities:

Communications & PR:

1. Review and support corporate marketing / event publicity and branding collaterals to ensure adherence to ABLE & ABLESEAS corporate identity and branding standards, and alignment with corporate mission and messages.

2. Develop and execute effective digital, web and social media marketing and communication efforts.

3. Manage and update corporate website and social media platforms including regular social listening (Instagram, Facebook, LinkedIn, etc.) and provide analysis.

4. Support production of multi-channel corporate marketing / event publicity and branding collaterals including but not limited to information booklets, brochures, posters, banners, presentations and videos.

5. Develop compelling narratives, creatives and engaging content of ABLE clients and caregivers that reinforce ABLE & ABLESEAS mission, purpose and beliefs.

6. Manage and develop a robust content calendar aligned with key church and social services themes as well as national social services events.

7. PR & Media management; organise media interviews and press events; write press releases; compile commentaries and supporting op-eds that articulate ABLE & ABLESEAS respective positions on acquired physical disabilities.

8. Write and organise reports/documents such as annual report; write and create presentation decks.

9. Conduct regular post campaign analysis and evaluation, track and measure effectiveness of campaigns with continual refinement of approach and strategy.

10. Collaborate with other teams in employee engagement and culture building efforts such as organising Townhall and employee meetings.

11. Publish monthly employee newsletter as part of employee engagement.

12. Provide assistance and coordinate corporate functions, events, and activities by providing social media support and photography support at events.

Volunteer Management:

1. Explore, plan and manage all publicity and outreach efforts for volunteer recruitment and engagement initiatives.

2. Screen, plan and coordinate volunteer orientation, including aligning with ABLE’s Integrated Services professionals on client care requirements.

3. Work closely with ABLE’s Corporate Programmes as well as Integrated Services Programmes teams in support of projects for ABLE’s clients and caregivers.

4. Conduct volunteer appreciation and engagement programmes to foster and strengthen ABLE’s pool of volunteers.

5. Manage the volunteer database including ensuring that the Volunteer Management System (VMS) is up-to-date.

6. Prepare timely reports and analysis on volunteer deployment and participation in ABLE’s initiatives.

Any other duties as assigned by the Community Engagement & Partnerships Manager.

Requirements:

o At least 2-3 years of experience in a marketing / communications role.

o Diploma/ Degree in Mass Communications/Marketing/Business Administration or related field.

o Knowledge and understanding of communication practices and techniques including in social media, such as but not limited to Facebook/Instagram/LinkedIn.

o Possess excellent written and verbal communication skills.

o Possess strong analytical skills and data-driven thinking.

o Meticulous with an eye for details, sensitive to typography, colour and design trend in collateral productions.

o Skills in visual, video editing and photography will be an advantage.

o Proficient in MS Office Applications and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

o Ability to work under pressure to meet deadlines, proactive, enthusiastic, self-motived and result oriented.

o Possess problem solving skills.

o Adaptable team player, able to work independently in a fast-paced environment.

o Possess excellent interpersonal skills with the ability to manage cross-functionally and handle multiple tasks.

o Growth mindset, willingness to learn and open to new ways of doing things.

o Experience in Social Services sector, volunteer management will be an advantage.

This role involves responsibilities related to administrative task of a Merchandiser and oversee inventory management processes.

Business Reports

• Generate sales, marketing and merchandising related reports regularly as stipulated by Company and Franchisor, as well as when required from time to time.
• Analyze sales and profit performance on regular basis by SKU, stock level monitoring, identify and monitor on slow moving / promotional & bestselling stocks.

Inventory – Shipment and Stock Management

• Maintain proper and accurate management of stocks status in all stores and system.
• Communicate and coordinate with 3rd party logistics on delivery and shipment PO, stock issues and discrepancy.
• Monitor logistics cost includes warehouse and delivery charges.
• Take charge of annual stock-take process.

Purchase Order and SKU Maintenance

• Creates Product Code and Purchase Order.
• Update images for Online and Promotion Price.
• Setup PWP and GWO Promotion code.
• Upload PO and follow-up with 3rd party logistics on shipment delivery status.
• Upload / Update prices data and other information by SKU from time to time.
• Assist Country Manager in procuring seasonal merchandise to ensure an optimal product mix is maintained across all stores consistently.

Others

• To implement and provide support to Country Manager and Marketing on tactical promotion planning.
• Assist Country Manager on any other sales and merchandising functions that may arise from time to time.
• Work closely with Marketing on new season launch, VM/window plan, and in-store display setup.

REQUIREMENTS:

• Minimum 1-2 years of retail work experience
• Knowledge of WMS is an added advantage
• Proficient in MS Excel
• Meticulous and multi-tasking
• Has good initiative and organizational skills
• Able to work independent, yet a team player to develop great relations with co-workers
• Good interpersonal, coordination & communication skills
• Able to communicate with Mandarin speaking frontline staff
• Require to travel to stores, primarily located in town, as and when necessary or periodically.

Job Description & Requirements

• Skills - Workday Accounting software
• Data analytics tools like Tableau
• Fixed Asset
• Completion Bonus: 1 month

Responsibilities:

• Assist in the management of accounts payable, staff claims, treasury, heritage materials and fixed asset management
• Reconcile balance sheet accounts with timely resolution of reconciling items
• Assist in the management of access rights for financial system and participate in key system enhancement and integration to ensure robust and reliable financial systems.
• Support in the formulation and review of policies, procedures and internal
• controls to ensure efficient and effective management and accounting of payments and fixed assets.
• Engage and provide advice to relevant internal and external stakeholders on financial matters.

Requirements:

• Degree in Accountancy or relevant professional accounting
• 2 to 3 years of relevant experience in Finance.
• Skills - Workday Accounting software
• Data analytics tools like Tableauwill be an advantage.

send your cv to [email protected]

Job Summary:

• Salary up to $4,000 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• To work closely with team manager and be responsible for planning, packaging and marketing revenue channels, across platforms and sites
• To drive partnerships and collaborations to bring iconic, thematic or first ever events into Mall.
• Generate sales leads thru cold calling, responding to new enquiries, under assigned industries/categories and collaborating and partnering with media and event agencies and third parties
• To achieve year-on-year increase in revenue through meaningful and value driven solutions in offering a diverse reach of our shoppers for advertisers and brands.
• Proactive in generating new ideas, in being innovative
• Support with marketing and management of ad site bookings / renewals, for both onsite and digital platforms
• Be key liaison personnel for client account management, including the clearance of concept, content and creative for revenue channels
• Assist in all enquiries and subsequent follow ups with vendors on maintenance operatable requirements in the mall
• Follow up with onboarding of new tenants
• Knowledge on digital marketing, including understanding analytics and able to provide recommendations will be a bonus

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

The E-Commerce Executive role at Michael Trio involves dynamic work in account management and online content management for key E-commerce platforms. The ideal candidate will be comfortable working independently, exhibiting dynamism, and maintaining excellent organizational skills.

This role will be highly collaborative, working closely with the retail/marketplace, marketing, onsite, finance, and merchandising teams. It’s an excellent role for someone who wants exposure across the entire ecommerce business.

Account Management:

• Ensure proper setup of operations in channel management and partnership with key platforms (Lazada, Shopee, Zalora, TikTok, etc.).
• Manage daily campaign calendar.
• Develop and implement sales & marketing strategies for revenue generation.
• Manage reporting of sales and projected sales/margin forecasts.
• Liaise with e-Commerce partners, building relationships, and advising on strategies.
• Monitor and respond to customer queries across all platforms.

Online Content:

• Ensure accurate product images and optimized product titles/descriptions.
• Oversee end-to-end e-Commerce performance.
• Formulate and execute digital marketing initiatives, including on-site activities and social media.
• Conceptualize and produce digital content ideas.

Experience:

• 1-2 years of online retail experience with experience in workflow, project and vendor management .
• Excellent verbal, written and interpersonal communications skills.
• Excellent time management and organization skills with the ability to multi-task in a fast-paced environment.
• Strong attention to detail.
• Strong problem-solving skills.

Job Description:

• To provide cost and retail prices and further information to our service department
• Attending to our Customer Service Advisors (CSA) and technicians' enquires and requests for spare parts over the counter.
• To raise parts ordering request forms for customers’ cars as requested by service CSA and technicians via our Enterprise Resource Planning (ERP) software
• To request permission from Manager, Workshop to increase the stocking level of certain spare parts based on stock movement
• Identifying and ensuring correct parts are issued out to our technicians for repair works at our workshop as well as ensuring all parts issued out are properly documented and invoiced via our ERP software
• Keeping records of all ordered / special ordered parts and ensuring parts ordered are properly and timely issued to the requestor
• Staying in contact with our Service and Body/Paint Shop personnel for spare parts ordering and delivery dates
• Update/inform CSA, and Workshop Controller when specially ordered spare parts have arrived
• To identify and update records on returned spare parts that have already been charged out and to check that the returned spare parts are in good condition for future sales/usage
• Managing our vendors, maintaining good relationships, and ensuring that the prices quoted are competitive
• Ensure supply chain reliability by proactively searching for new vendors
• Handle spare parts procurements in a timely manner by liaising with the supply chain team
• Manage the spare parts store, ensuring that spare parts are stored in their correct location, etc
• Ensure tidiness and cleanliness of spare parts stores and the surrounding areas
• To carry out other duties that may be assigned from time to time by the management

Requirements:

• Minimum NITEC/Diploma in any field of studies
• At least 3 years of relevant working experience in the motor industry
• Must be knowledgeable in motor vehicle spare parts
• Proactive and strong team player with initiative
• Experienced in supporting workshop operations and customers
• Working knowledge in Microsoft Word and Excel

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests, with internal & external cross-functional teams.
• Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite while being open to learning about new tools and technologies that can improve service delivery.
• Monitoring of cases that have been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved while being open to learning about ways to improve SLA performance and customer satisfaction.
• Meeting project milestones and timelines for tasks/activities that have been assigned.
• Work on root cause analysis of the incident and work through escalation matrix for conclusive analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, SME, and other functional groups to ensure a permanent resolution to these incident types with objective to find ways to mitigate or prevent recurring issues.
• Participating in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with a team to perform preventive maintenance.
• Continuously update knowledge and skills related to the job through formal training programs, self-study, and seeking feedback from team members and stakeholders, in order to improve job performance and provide the best service to customers.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers.
• Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
• Experience in incident management, problem management, and change management processes.
• Knowledge of ITIL framework and its application in service management.
• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
• Experience in administering and troubleshooting Oracle database, Windows Server, and network technologies.
• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
• Proven ability to work independently, take initiative, and be accountable for deliverables.
• Ability to work effectively in a team-oriented, collaborative environment.
• Awareness of security protocols, best practices, and compliance regulations.
• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

By submitting your resume and related information in the manner set out in this job post, you consent for Philips and Philips’ authorized nominee to collect, process, transfer and store your personal data for purpose of the application for the above-mentioned job opportunity. Further, in the event you provide any personal information of another data subject as referee, you confirm that the relevant data subject consented to the disclosure of such personal data to Philips and Philips’ authorized nominee. For more information and details on our Privacy Policy, please visit this link.

Scope:

The Account Executive is responsible for the coordination of advertising campaigns and communicating clearly to all who are involved. This includes managing administrative and campaign work and ensuring that advertising projects are completed on time and on budget.

Responsibilities:

• Meet and liaise with clients to discuss and identify their advertising requirements
• Work with team to devise an advertising campaign that meets the client's brief and budget
• Present, alongside team (particularly the account manager), the campaign ideas and budget to the client
• Work with the account manager to brief media, creative and research staff, and assist with the formulation of marketing strategies
• Liaise with, and act as the link between, the client and team by maintaining regular contact with both, ensuring that communication flows effectively
• Negotiate with clients and team about the details of campaigns
• Present creative work to clients for approval or modification
• Handle budgets, manage campaign costs and invoice clients
• Write client reports
• Monitor the effectiveness of campaigns
• Undertake administration tasks
• Arrange and attend meetings
• Make 'pitches', along with team, to try to win new business for the agency

Required Skills & Preferred Qualifications:

• Account Executive – possess relevant internship experience
• An independent and tenacious worker
• Meticulous and able to think of solutions to problems
• Possess excellent communication and interpersonal skills.
• Good client management and presentation skills
• Knowledge of multimedia and current technologies
• Excellent at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed

Location : Near Farrer Park MRT

Salary : $2800 - $3300

Working hours : 8.30am to 6.00pm /5days

Requirements:

Trained in accounting or payroll and compensation benefits

Proactive attitude and ability to diagnose the issues and propose solutions

Proficient in Microsoft Excel

Experience in using SAP system would be an advantage

Diploma in accounting /HR

Send your Cv to [email protected]

Responsibilities

• Filing
• Preparation of legal documents and opening of conveyancing cases. Working closely with the sales team in ensuring smooth completion of transactions.
• Communication
• Liaising with Agents, Brokers, clients and related parties for further verification and clarification.
• Data Collection
• Administrative support in requesting and retrieving of necessary documents.
• Scheduling of Appointment
• Setting up of appointment for client to sign legal documents with the Solicitor as well as monitoring deadlines.
• Bank notices

Requirements

• Meticulous, well-organised and good time management.
• Able to work long hours (if required).
• Able to work both independently and as a team.

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for applying.

• Initiate and Lead cloud Capacity projects as a Lead engineer.
• Manage capacity and sizing requirements for strategic business initiatives translating business requirements into technical terms and support defining processes roadmaps and vision.
• Process development for streamlining capacity reclaim to achieve highest optimization with minimum risks.
• Monitor capacity/product performance and provide recommendations
• Planning for Cloud Hosting infrastructure.
• Involve in storage and backup operation.
• Negotiate and manage external vendor contracts.

Requirements:

• Degree in Information Technology or any related fields.
• 4+ years of experience in Project Management,Capacity management,server and storage management.
• Professional Certification like PMP,ITIL or any related are preferred.

Location - Centre

Contract - 6months (Investment Banking)

Working Hour – 9am to 6pm /5days

Salary - $4000 - $6000

Responsibilities:

• Directly supports the Level Manager and Visiting Directors and generally supports an entire department.
• Coordinates all aspects of executive-level manager appointments, meetings, receptions, and conference calls
• Coordinates travel arrangements; prepares and distributes schedules/agendas for travel, and tracks expense reports
• Handle confidential company and employee information
• Assists in ad-hoc reports on special projects as needed

Requirements:

• Bachelor’s/University degree
• 5 Years of experience from EA or Administrator in a Banking environment
• Highly proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills

Send your resume to [email protected]

Responsibilites

• Understand KLASS products and services and contribute to sales pipeline by identifying and pursuing B2B opportunities via calls, networking, referrals, and community events

• Maintaining a healthy relationship with the clients

• Execute marketing strategies and plans to promote company profile to attract customers and potential recruits in the industry

• Manage and grow marketing channels, including email and networks, CRM platform, social media platforms, and website

• Generate creative marketing content to engage audience and maintain online presence of the company

• Conduct market research and analysis on technology companies and products

Requirements

• Diploma with at least 2 years of work experience in a sales, marketing or events role

• Good interpersonal and relationship-building skills

• Excellent design, writing, oral communication and presentation skills

• Possess high interest in latest technology trends

• Willing to learn and work in a team environment

• Well versed in design and image/video editing software

Preferred Skills

• Strong portfolio with demonstrated design projects and aesthetic skills

• Excellent Microsoft Office skills

• Have a positive, proactive ‘can do’ attitude and result-driven

• Possess excellent convincing abilities

• Confident, dynamic, and creative

• Familiar with WordPress or similar CMS

What we Offers

· Competitive salary, bonuses and attractive benefits

· A flat hierarchy with minimal bureaucracy. All technical leads are also hands-on.

· Freedom to pursue your interests (within reason).

· Learning opportunities through courses, seminars and conferences

· A stable working environment

· Flexible working hours

· A chance to make a real difference to society through your work

About DDB Group Singapore – With a focus on innovative marketing, DDB Group Singapore builds brands and business with its specialised divisions: DDB, Tribal Worldwide (digital), TracyLocke (shopper marketing), Track (e-commerce, data and CRM) and TellingStories (film and content). DDB Group Singapore is also the regional hub agency for DDB Asia. It is part of the DDB Worldwide communications network – the fourth largest communications network in the world, with more than 200 offices in over 90 countries.

Key Responsibilities:

• Ensure timely and smooth execution of integrated communications initiatives
• Strengthen and expand relationship with key clients, including recommending solutions
• Ensure accurate accounting and management of inventory and assets where necessary
• Supports an Account Director with project development, coordination and end-to-end execution
• Compliance – ensure operation integrity by adhering to all global and regional processes, standards and practices in all aspects of the business
• Ensure timelines are met and aligned with agency resources efficiently and ensure deliverables
• Assist in scheduling meetings with both internal and external stakeholders
• Assist in community management of social channels

Required Skills & Preferred Qualifications:

• Strong client facing and ability to manage several stakeholders
• Possess a meticulous aptitude and strives to be detailed and process-focused
• Excellent project management skills
• Possess a team-orientated mindset and is committed to the success of the team
• Open to feedback and acts on it accordingly and quickly
• Has enthusiasm, energy and a can-do attitude
• Previous experience in marketing services or relevant communications role is a plus

Interested applicants, please send your resumes to [email protected]indicating current and expected salaries.

Senior / Accounts Executive

Roles & Responsibilities:

• Perform Data Entry
• Assist in AR/AP functions such as Billing, preparation of payments and invoicing
• Prepare bank reconciliation
• Assist in month end closing activities
• Maintain fixed asset register
• Maintain material master register
• Able to support ad-hoc assignments
• Liaise with bankers, company secretary, auditors and tax agent.

Requirements:

• Diploma in Accountancy/Finance/LCCI
• Meticulous and detailed
• Proficient in MS Excel/ MS Word
• Hand-on experience with ERP Systems
• Preferably 1-3 years of relevant working experience in construction industry
• Able to take responsibility, being accountable.
• Team Player and able to work on own initiative.
• Positive attitude, communication & coordination skills
• Ability to fulfil time-critical tasks on time, keep schedules and deadlines
• Able to start immediately
• 5 days’ work week

Responsibilities:

• To develop business opportunities for EMR (Electronic Medical Record) for specialist center and clinic.
• To follow up on sales leads.
• To determine business opportunities by analyzing business needs.
• To develop and maintain marketing collateral (brochures, presentation slides, corporate website, etc.).
• To develop a strong technical and domain knowledge of all Company solution, products and services.

Requirements

• Diploma/Bachelor Degree in Business Administration/Marketing/IT or equivalent.
• High-level of knowledge in software technology.
• At least 1 year relevant experience in similar industry.
• Excellent written, verbal communication, presentation and negotiation skills.
• Able to work independently, as well as a team player.
• Proactive self-starter with an analytical and creative mind.
• High commercial acumen and a record of confidence dealing with middle managers through to decision makers.
• Healthcare IT experience is very much advantageous.

Job Description:

• Planning and developing marketing campaigns
• Conducting research and analysing data to identify and define audiences
• Devising and presenting ideas and strategies for campaigns and promotional activities
• Build and maintain websites and analyse the data
• SEO and SEM optimization
• Evaluating campaign performance and data analytics
• Managing CRM programmes
• Organising events and product exhibitions
• Digital and online marketing
• Monitoring performance across all platforms
• Designing creatives for offline and online campaigns
• Liaising with frontend and backend departments to promote programs and campaigns
• Liaising with partners and contractors
• Other ad hoc activities

Requirements:

• Organised, meticulous and can handle stress and tight deadlines
• Ability to multi-task and prioritize tasks in a fast-moving environment
• Possess great communication skills, creative, resourceful and a team player
• Able to work long or irregular hours when required for events
• Proficient in Adobe software, Photoshop/Illustrator
• Detail Oriented – Strong attention to details
• Good Planning Skills
• Adaptable and Willing to learn
• Respect for people and their ideas / Possess friendly attitude

Job Responsibilities:

The role will encompass all tasks related to Lazada and Shopee.

• Product Listing & Delist
• Product listing thumbnail Optimising
• Monthly sales and reporting
• Coordination with buyers’ promotions
• Execute price updates
• Plan and execute digital marketplace campaigns
• Plan and run Digital Ads/budgeting
• Liaise marketplace KAM for all campaigns
• Monitor and handle orders fulfilment
• Customer enquiries and complaints
• Marketplace Chat Service
• Marketplace CMS – Blasting
• Banner and creative Requestion
• Create and keep track marketplace vouchers
• Handle Returns/Refund
• Resolve all billing and discrepancies
• Ensure sufficient stocks on all e-platforms
• Raise PO/RPO for vendors

Job Requirements:

• Preferred candidate with at least Diploma in Marketing/Business/Mass Communications or relevant
• Minimum 2 years’ experience in E-Commerce is required
• Familiar with Microsoft Excel like pivot, formula
• Able to analysis data and sales data
• Excellent communication and interpersonal skills in both written and verbal.
• High initiatives with positive energy and possess positive attitude towards learning.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Responsible for sourcing, selection and negotiation with suppliers;
• Negotiate with suppliers to secure best deals and in achieving competitive pricing;
• Work closely with team members to improve purchasing procedures & gaps;
• Communicate and maintain good relationship with suppliers;

Requirements

• Degree holder in Supply Chain/Business Management with minimum of 2 years relevant experience in similar capacity;
• Good interpersonal skills to manage diverse stakeholders;
• Dynamic individual and self-driven personality;
• 5.5 days work week (Alternate Saturday)