We are looking to employ an enthusiastic and customer-oriented inside sales executive to generate quality leads as well as follow up on inbound email and telephone inquiries. The inside sales executive's responsibilities include updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.
Responsibilities
- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Actively sourcing new sales opportunities through cold-calling and emailing.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Following up on sales inquiries that are made by potential customers through different channels.
- Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
Requirements
- Able to read and speak Japanese to liaise with Japanese customers.
- Minimum diploma in any field.
- Experience in sales in managed services will be given priority.
- Candidate with excellent communication skills but no experience may apply.
- Excellent negotiation and consultative sales skills.
- Effective communication skills.
- Exceptional customer service skills.
