Responsibilities

• Accountable for assigned annual revenue/ shipper acquisition targets and acquisition targets for outbound acquisitions
• Ensure Ninja is growing market share on Worldwide (ex. China) - SEA cross border ecommerce logistics
• Understand and scope target customer segments/ addressable markets to facilitate outbound acquisition
• Make outbound prospecting communications to build and manage lead development pipeline via networking, research and marketing initiatives
• Maintain well organized, up-to-date and accurate sales information and activity reports in Salesforce CRM system
• Provide inputs to marketing / commercial teams on shipper profiles / client segments the team wants to acquire
• Give feedback to commercial / solutions team to impact pricing decisions/ internal sales process
• Receive and respond to inbound inquiries from potential customers
• Qualify sales leads based on specific lead qualification criteria

Requirements

• Previous experience in last mile logistics or 3PL management or similar activities advantageous
• Knowledge of sales process and activities
• Have experience hunting, acquiring and selling through consultative approach
• Able to communicate clearly, both orally and in writing, in English, and one other Asian language.
• Strong presentation skills
• Able to influence and negotiate with others using active listening and persuasion skills
• Ability to analyze data to identify operation issues and solutions
• Possess a positive attitude when dealing with complicated, trouble shipper issues

Job Description

• Responsible for the full spectrum of mechanical and technical operations of the building
• Lead and supervise the Maintenance Team and Term Contractors to deliver high quality standards for building maintenance
• Conducts routine inspection of all offices, guest rooms and public areas to ensure facilities are in good condition and corrective actions are taken accordingly
• Recommends to Management on ad-hoc required improvement projects from time to time
• Manages projects and implements preventive maintenance programmes to ensure the company facilities are well-cared for and adequate to support the company's business operations
• Ensures the building safety is in compliance with all regulations set by the local authorities and conducts investigations for non-compliance and develops corrective actions/plans
• Conduct training, drills and exercises in fire safety and ensures that fire safety requirements set by SCDF are fulfilled
• Responsible for budgetary controls and manages costs effectively for all maintenance works
• Undertake any building related duties that may arise from time to time

Requirements

• At least a Diploma in Mechanical and Electrical Engineering or Facility Management
• Minimum 5 years M&E experience in a similar capacity, preferably in hotel, serviced apartment, or office environment
• Fire Safety Manager Certificate or LEW Certificate will be an advantage. Successful candidate without these qualifications but with the required work experience will be sent for Fire Safety Manager Course.
• Strong leadership skills to manage working teams
• Good communication and report-writing skills
• Good project management and budgetary planning skills

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Guest Relations Executive, Front Office

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do:

• Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events, etc.
• Responds to all guest requests in an accurate and timely manner.
• Resolves guest complaints, and finds opportunities to recognize and personalize the service experience for all guests.
• Reports to the Duty Manager for further follow-up when necessary.

What you bring

• Open to entry-level candidates with Diploma in Hospitality or its equivalent
• One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Pleasant disposition with strong interpersonal and communication skills
• Knowledge of Opera System would be an added advantage
• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.

As a Marine Coordinator at Royal Ocean Marine client (Shipmanagement) , you will play a pivotal role in supporting the company's marine operations. You will be responsible for a variety of tasks, including:

• Coordinating and overseeing marine activities and operations
• Managing documentation related to vessel certificates and stationery
• Arranging travel logistics for superintendents, including visa applications
• Handling invoicing and updating application forms for class audits and other vessel-related matters
• Conducting phone tests and maintaining test records
• Updating and maintaining records for vessel meetings and reports
• Collecting HSEQ (Health, Safety, Environment, and Quality) data from ship managers
• Performing ad-hoc duties as required

We are looking for a candidate who is detail-oriented, organized, and able to work effectively in a team environment. If you are passionate about the maritime industry and enjoy working in a dynamic and fast-paced environment, we would love to hear from you!

• Minimum of a Diploma in Maritime Studies or a related field
• Prior experience in a similar role in the shipping industry
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficiency in relevant computer software and systems
• Ability to prioritize tasks and work under pressure

Please note that only shortlisted candidates will be contacted. Royal Ocean Marine is an equal opportunity employer and welcomes applicants from all backgrounds.

Chan Chee Meng
EA 07C3069
R1110620

• Support marketing campaign planning and execution.
• Write copy for social media posts, promotional emails, and other marketing collateral.
• Assist in the creation of written, video, and image content for marketing channels.
• Participate in marketing brainstorming sessions.
• Assist in the management of website SEO.
• Assist in formatting trainees CV experience and biographies
• Assist in events as required 
• Assisting in preparing of CV Booklet for hiring partners  
• Create social media post images (e.g., ASTP/ESTP application post)
•  Course catalogue to compile to pdf files
• To compile CVs of trainers 
• Sending out digital certifications to students using paid platform Accredible

Marketing Intern Qualifications / Skills:

• Applied understanding of basic marketing principles
• Familiarity with major social media platforms 
• Creative problem-solving skills
• Self-starter with ability to work independently
• Comfortable with multitasking in a deadline-driven environment
• Excellent written and verbal communication skills
• Understanding of SEO techniques and best practices

Education and Experience Requirements:

• Higher Nitec, Diploma or Bachelor’s degree  in marketing, business, or a related field
• Successful completion of introductory courses in marketing, business, or equivalent
• Proficient with the use of Microsoft Office (Excel, Outlook, Slides)

We are looking for an experienced Spa Therapist to join our team! As a Spa Therapist, you will be responsible for providing professional wellness therapies and massage treatments to our clients.

• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented, friendly but professional approach
• Positive attitude and patience

Jobscope:

• Simple cooking
• Attending to customers
• Cashiering duties
• Washing & cleaning

Working hours:

• 5 day work week (Tuesday - Saturday)
• 7am to 3pm
• Required to work on Weekends and Public Holidays

Requirements:

• Basic food hygiene certification
• Hardworking and willing to learn (opportunities for growth)

Salary:

5-day work week: $2,500

13-month bonus

10 days AL

14 days medical leave with MC

Location: 44 Holland Drive Market

● Oversee day-to-day operations of the clinics

● Lead a team of administrative staff and optometrists to ensure that all the clinics’ daily operational activities run smoothly

● Coordinate and communicate between the management team, clinic staff and patients

● Oversee the assignment of tasks and manpower distribution of clinic staff

● Planning of employees’ development and training program

● Involvement in the recruitment process of clinic staff

● Evaluate, develop and implement new protocols in discussion with the management team to enhance patient care, optimize clinic operations and improve staff performance

● Performing staff reviews together with the management team to help employees achieve individual as well as organizational goals

● Supervise and manage clinics’ billing processes, financial documents, purchases, inventory, as well as maintenance of clinic equipment.

● Overseeing and supporting the teams at the various clinics with regards to administrative issues such as Medisave/insurance claims, financial counselling, payment issues or difficult patient situations

● Oversee the management of front desk counter for patient registration/appointment schedule/inventory for the clinic

● Setting up of new clinics and ensuring that procedures and policies are in keeping with regulatory authority requirements

Job Summary: The Project Manager with Commodity/Metal Experience is responsible for overseeing and managing projects within the commodities and metals sector. This role involves coordinating with various stakeholders, managing project timelines, budgets, and resources, and ensuring that projects are completed to the highest standards of quality and compliance. The ideal candidate will have extensive experience in the commodities or metals industry and possess strong project management skills.

Key Responsibilities:

1. Project Planning and Execution:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope, and within budget.

• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.

• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses.

• Identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.

• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.

• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle.
• Conduct post-project evaluations to identify areas for improvement.

• Stay updated with the latest trends and developments in the commodities and metals industry.
• Apply industry knowledge to enhance project outcomes and stakeholder satisfaction.
• Provide insights and recommendations based on industry best practices.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification is preferred.
• Experience:
• Minimum of [X] years of project management experience within the commodities or metals industry.
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.
• Skills:
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Job Summary:

The Solution Architect with Endur experience will lead the design and implementation of comprehensive and efficient technology solutions within the energy trading and risk management (ETRM) domain. The ideal candidate will have a deep understanding of OpenLink's Endur platform, coupled with a strong technical background and the ability to align business requirements with IT strategies.

Key Responsibilities:

• Solution Design & Architecture:
• Lead the architectural design and development of Endur-based solutions.
• Collaborate with business stakeholders to gather requirements and translate them into scalable and efficient architectural solutions.
• Ensure the proposed solutions align with the overall business objectives and IT strategy.
• Develop high-level product specifications with attention to system integration and feasibility.
• Technical Leadership:
• Provide technical leadership and guidance to development teams.
• Establish and enforce best practices, coding standards, and development methodologies.
• Mentor junior developers and conduct code reviews to ensure high-quality deliverables.
• Implementation & Integration:
• Oversee the implementation of Endur solutions, ensuring robust integration with existing systems.
• Coordinate with cross-functional teams to ensure seamless deployment of Endur modules.
• Troubleshoot and resolve technical issues that arise during implementation and post-deployment phases.
• Performance Optimization:
• Identify and address performance bottlenecks within Endur implementations.
• Optimize system performance and scalability through continuous monitoring and tuning.
• Stakeholder Management:
• Act as the primary point of contact for Endur-related technical inquiries from stakeholders.
• Present architectural plans and progress updates to senior management and key stakeholders.
• Foster strong relationships with business units, ensuring their needs and expectations are met.
• Documentation & Compliance:
• Produce and maintain comprehensive architectural documentation, including diagrams and design specifications.
• Ensure all solutions adhere to relevant regulatory and compliance requirements.

Required Qualifications:

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
• Experience:
• Minimum of 5 years of experience in solution architecture.
• Extensive experience with OpenLink Endur platform, including design, implementation, and integration.
• Proven track record of successfully delivering large-scale ETRM projects.
• Technical Skills:
• Proficiency in programming languages such as Java, C#, or Python.
• Strong understanding of database systems, including SQL and Oracle.
• Experience with cloud platforms and services (AWS, Azure, or GCP).
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.

Full-Time Bartender cum Service Crew

44 hours, 5 days a week

$2400-$3000/month

May increase pay depending on performance and prior experience.

- Responsibilities:

• Assist with daily operation;
• Tap draught beers;
• Check stocks and update stock list when needed;
• Will be taught mixing of drinks;
• Maintain overall cleanliness of shop front;
• Upselling of company’s products

- Requirement:

• Minimum 1 year experience in bartending, with good knowledge in spirits and cocktails;
• Able to do basic cocktails efficiently and manage the bar, including maintaining stocks;
• Good communication and interpersonal skills;
• High initiative and energetic personality;
• Able to work under pressure and in a fast paced environment;
• Possess good working attitude with a passion for service and strong team player;
• Able to speak fluent English required

Though similar working experiences are preferred, we are open to individuals with right attitude and motivation.

• Fun and fulfilling working environment!
• Annual pay increment!
• Monthly bonus will be given subjected to work performance!
• Attendance allowance given!
• Annual leave will be given!
• Tips sharing!
• Medical Benefits!
• Meals provided!

Preferably living around central/town area.

Transport home provided if work till 12am and beyond.

Have to work on Fridays, Saturdays & Eve of Public Holidays.

Rotating shift depending on staff availablility.

Can start immediately.

SMS: 98320936 (Ms Ong)

Key Objective

This position is to assist the Head of Department in driving and coordinating strategic plans for CASE’s needs to develop foresight through research to ensure alignment with CASE’s objectives and outcomes.

Specific Responsibilities/Duties

• To assist the Head of Department in driving and coordinating the strategic development to achieve the Association’s objectives and outcomes.
• To conduct research on emerging trends and common issues in the consumer landscape to support and guide the Association’s strategic plans.
• To provide secretarial support to the relevant committee(s) in formulating our strategy, and to track the development and progress of implementation.
• To communicate the strategic intent with internal stakeholders through Work Plans to achieve alignment within the organisation.
• To organise industry engagements such as corporate visits and focus group discussions.
• To assist in ground sensing work such as the annual consumer awareness survey.
• To lead or participate in CASE wide initiatives.
• To undertake other duties assigned by supervisor to achieve CASE outcomes.

Knowledge, Skills & Abilities (Requirements)

• Degree in Economics, Business or Social Sciences
• Diploma holders in Business or Social Sciences with 3 years of related working experiences may apply
• Have keen interest and 2-3 years prior experience in strategy formulation, planning, research, foresight and horizon-scanning
• Ability to synthesise research data to anticipate strategic and future opportunities
• Possess good analytical skills to take strategic perspective when processing insights from research findings
• Experience in research work with strong writing skills to frame complex issues and propose recommendations in papers
• Possess strong interpersonal skills to collaborate effectively with stakeholders
• Possess good presentation skills to communicate analysis and policy calls clearly
• Minutes writing and preparation of Management reports
  Resourceful and adaptive

Important: The application form can be downloaded at https://www.case.org.sg/wp-content/uploads/2023/04/APPLICATION_FOR_APPOINTMENT-.docx.

Please do not send us any documents with your NRIC on it, as this is a regulatory requirement.

Job Summary:

We are seeking a skilled and experienced Technical Business Analyst with a strong background in Endur to join our dynamic team. The ideal candidate will have extensive knowledge of the Endur trading platform, along with a solid understanding of business analysis methodologies. The Technical Business Analyst will work closely with stakeholders to identify, analyze, and document business requirements, and translate them into technical specifications and solutions. This role requires a blend of business acumen, technical expertise, and excellent communication skills.

Key Responsibilities:

• Requirements Gathering and Analysis:
• Work with stakeholders to gather and document business requirements.
• Analyze business processes and identify areas for improvement.
• Translate business requirements into functional and technical specifications.
• Endur Platform Expertise:
• Utilize in-depth knowledge of the Endur platform to design and implement solutions.
• Provide technical support and troubleshooting for Endur-related issues.
• Configure and customize Endur to meet business needs.
• Project Management:
• Assist in project planning, including defining project scope, goals, and deliverables.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Monitor project progress and provide regular updates to stakeholders.
• Stakeholder Collaboration:
• Serve as a liaison between business users and technical teams.
• Facilitate communication and ensure alignment on project objectives.
• Conduct workshops and training sessions for stakeholders as needed.
• Documentation and Reporting:
• Create detailed documentation of business processes, requirements, and solutions.
• Develop and maintain technical documentation for Endur configurations and customizations.
• Generate reports and dashboards to track project performance and outcomes.
• Quality Assurance:
• Develop and execute test plans to ensure the quality of delivered solutions.
• Perform system testing and user acceptance testing (UAT).
• Identify and resolve defects and issues during the testing phase.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field. Master’s degree preferred.
• Experience:
• Minimum of [X] years of experience as a Business Analyst or Technical Business Analyst.
• Extensive experience working with the Endur trading platform.
• Proven track record of delivering successful technology projects in the energy trading or financial services industry.
• Technical Skills:
• Strong knowledge of Endur configuration, scripting, and customization.
• Proficiency in SQL, PL/SQL, or other database query languages.
• Familiarity with programming languages such as Java, C#, or Python is a plus.
• Experience with data analysis and reporting tools.
• Soft Skills:
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Preferred Certifications:

• Endur certification or relevant technical certifications.
• Certified Business Analysis Professional (CBAP) or PMI-PBA certification.

Additional Requirements:

• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel as needed.

Job Summary: We are seeking a highly skilled and experienced Business Analyst with a strong background in Endur and implementation projects. The ideal candidate will have a deep understanding of business processes, exceptional analytical skills, and a proven track record of successfully implementing Endur solutions. This role requires collaboration with stakeholders, identifying business needs, and ensuring that the Endur solutions meet business objectives.

Key Responsibilities:

1. Endur Expertise:

• Utilize in-depth knowledge of Endur to analyze, design, and implement business solutions.
• Configure and customize Endur to meet specific business requirements.
• Stay updated with the latest Endur features, functionalities, and industry trends.

• Lead and manage Endur implementation projects from inception to completion.
• Develop detailed project plans, timelines, and milestones.
• Coordinate with cross-functional teams to ensure timely delivery of project components.

• Conduct thorough business analysis to understand and document business processes, requirements, and challenges.
• Collaborate with stakeholders to gather and validate requirements.
• Translate business needs into technical specifications and functional requirements.

• Act as a liaison between business users, technical teams, and vendors.
• Facilitate communication and ensure all stakeholders are informed of project status, risks, and issues.
• Conduct regular meetings and presentations to update stakeholders on project progress.

• Design effective Endur solutions that align with business goals.
• Develop and execute test plans to ensure the quality and functionality of implemented solutions.
• Identify and resolve any issues or defects during the testing phase.

• Provide training and support to end-users to ensure successful adoption of Endur solutions.
• Create user manuals, training materials, and documentation.
• Offer ongoing support and troubleshooting assistance post-implementation.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

The team:

At Genetec, we know that hiring, retaining and managing the best talent is a key driver to our collective success. We are looking for a passionate, ambitious, self-motivated, results-driven Channel Account Executive to help us achieve our objectives. 

The role of the Channel Account Executive is to provide support for Genetec partners and help them to execute account management strategies to drive sales and business growth. The Channel Account Executive is based in Singapore and will report to the Country Manager. 

What your day will look like:

• Plan, forecast, manage and deliver consistent long-term profitable channel growth 
• Establish productive, professional relationships with key contacts within channel partner accounts 
• Proactively assess, clarify, and validate partner needs on an ongoing basis 
• Discover and track opportunities, follow up and distribute leads to Channel Partners and Account Executives 
• Identify and coordinate technical training requirements to ensure partner success 
• Host Sales 101 training on Genetec tools and portals 
• Utilize your expertise of the Genetec product portfolio to conduct customer demos 
• Coordinate the quarterly / annual channel business review process 
• Establish internal relationships within the sales team and communicate regularly with Account Executives to ensure top notch customer support through all levels of the organization 
• Update and maintain data in CRM and other applications 
• Acquire, maintain, and report adequate knowledge of product, market and competition 
• Work cross-functionally throughout the organization to deliver on company goals 
• Responsible for Channel recruitment and mapping of solution, strength and industry vertical focus and align with Country Manager on strategic plans 
• To meet country manager sales objectives by building channel sales pipeline, preparing forecasts and budgets, analyzing variances between forecasts and budgets and actual sales and initiating corrective differentiation 
• Be the point of contact between internal team and partners through the entire onboarding process. 
• Conduct regular business planning and review with focused partners, driving field activities from partners to promote business growth. 
• Coordinate with Marketing team to conduct regular workshop and campaigns  
• Collaborate with Regional Sales Managers on leads assignment, overseeing deal progression with partners. 
• Ensure accuracy of channel database and pipeline updates in CRM. 
• Maintain a high level of knowledge on Genetec’s product, roadmaps competition, pricing market share and key product differentiation 
• Stay abreast of the products, applications, technical service, market conditions, competitive activities, advertising and promotional trends by, among other things, reading pertinent literature and consulting with marketing and technical services 

About you:

• Minimum 6 years’ experience, in Security or IT Industry, with VMS, Access Control, or PSIM system 
• Bachelor’s Degree (or equivalent experience), preferably in Business, Marketing, Communication, Engineering or Computer Science 
• Experience in the security or IT industry with ability to maintain contacts at different levels 
• Ability to work in a complex sales environment 
• Ability to establish good relationships and credibility with customers, integrators, consultants 
• Proven sales achievement / track record 
• Excellent communicator either by phone, in writing or face-to-face 
• Strong organizational and time management skills 
• Ability to present information clearly and concisely 
• Attention to detail and process oriented 
• Able to work independently within a team environment 
• IP technology understanding and networking expertise will be considered an asset 

Let's talk perks!

• Opportunity to work for one of the leading IT Security providers 
• Attractive compensation package  
• Regional exposure  
• Travel opportunities  
• Unlimited coffee 

What you will do:

• Consult with clients to understand their business objectives, data assets, and requirements for generative AI applications.

• Win over decision makers at our customers on DataStax as a key component of their generative AI stack.

• Lead with code: demonstrate to AI developers by building demos and providing examples that close deals in the pre-sales phase, and get customers into production with generative AI.

• Elevate other members of the DataStax technical field team through partnering on customer engagements, leading by example, and educating on generative AI best practices.

• Provide ongoing support and guidance to customers throughout the generative AI application lifecycle.

• Stay informed about the latest advancements and best practices in generative AI technology.

Your experience should include

• Solid understanding of generative AI techniques in prompt engineering, agent design, and RAG.

• Proficiency in programming languages commonly used in generative AI development, such as Python and/or Javascript.

• Familiarity with common generative AI frameworks such as Langchain and Llama Index.

• Experience building production AI products. Have worked on multiple ML or AI projects that went into production (does not have to be generative AI).

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

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Team Summary

The IPVMC Client Services (CS) Team is currently a team of 10 located across the region covering clients across 5 countries: Indonesia, Philippines, Vietnam, Myanmar and Cambodia. The Global Clients team of 2 are located in Singapore and cover Visa’s Global Clients.

The team is accountable for managing the post-sale and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance.

What a Senior Director, Head of Client Services IPVMC & Global Clients does at Visa?

The Senior Director, Head of Client Services IPVMC & Global Clients is a senior leadership role, reporting to the SVP, Head of AP Client Services, and will lead the team responsible for managing the post-sales and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance across the IPVMC markets and Global Clients.

The Senior Director is expected to provide strategic, functional, and technical leadership for all the operational activities for applicable clients, including the cross functional delivery of systems and services. They will define and deploy client service strategies across the different client types including proactive Client Success planning. This will ensure their Client operational goals/success metrics are understood, intended outcomes are met and client readiness activities for upcoming mandates are tracked in Client Success Plans. In addition, a key tenet will be to develop and enhance success metrics for the team they lead to ensure Client satisfaction is not only measured, but is exceeded, using net promoter scores, survey results, OKRs, in person meetings, outreach calls, and other factors to determine accountability and proactive engagements by their team members. 

The Senior Director is accountable for building a high-performing and cohesive team, aligned to the global Client Success strategy, by providing leadership to a team of people leaders and individual contributors. They should do this through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. They are accountable for personifying the Visa leadership principles while providing guidance to direct reports, cross-functional staff, and senior management to proactively drive Client Success whilst ensuring effective resolution of high-priority issues with potential of significant financial implications.

In this role, you are expected to:

• Lead courageously to inspire the IPVMC & Global Clients CS team, focused on delivering excellent client experience and optimizing our clients’ performance.
• Be a member of, and active participant in, the AP CS Leadership Team and IPVMC & Global Clients Leadership Team.
• Own the expense budget for this group, as well as revenue and sales targets and Objectives/Key Results based on the multi-year Client Success transformation.
• Drive the development and delivery of key strategic initiatives in support of the global Client Success transformation, inspiring and holding team members to account for enacting key changes in support of the future state vision.
• Establish and foster outstanding relationships with executive management team stakeholders from Clients and is adept at independently managing and resolving challenging and complex client escalations by obsessing about clients. 
• Develop and maintain outstanding relationships with key Visa cross-functional stakeholders. Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including CS, Sales, Product, Merchant Sales & Acquiring, Finance, Risk, Legal and Technology.
• Build and maintain highest quality relationships across all key clients, industry participants and regulatory bodies. Establishes thought leadership in domains on payments, operations, innovation and technology. 
• Own the holistic post-sale and operational relationship of the client portfolio, acting as a key ambassador of all Client Services teams by providing the central voice of Client Services to Clients and Sales Account Owners.
• Act, on an ad-hoc and as needed basis, as the central escalation point for managing client escalations concerning major incident/crisis responses.
• Provides thought leadership expertise on the latest global payment processing trends, Visa solutions, and technologies to provide a world class Client experience.
• Manage all CS staff in the IPVMC cluster, some of whom dual report to other CS functions, requiring partnership and coordination with other CS Leads.
• Be available for international travel 40% of the time due to the regional footprint of clients, direct reports and team members.

Why is this important to Visa?

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa’s Client Success transformation, by leading and developing a high-performing team of Client Success Managers to maximize client benefits realization and value from Visa products via proactive optimization processes.

We’re looking for a Scheme Compliance Technical Specialist to join our team in the Singapore office. This role is a unique opportunity to have an impact on Wise’s mission, grow as a professional, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

The Spend Ops team is supporting the Product on building: reliable, convenient and eventually free product to spend anywhere in the world.

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Job Summary

The Scheme Compliance Technical Specialist is responsible for ensuring the Spend Ops team’s technical and operational compliance with Visa and Mastercard scheme requirements. This role involves monitoring compliance, implementing technical solutions to meet scheme standards, conducting audits, and providing guidance on regulatory requirements specific to payment card industry schemes.

Key Responsibilities

• Regulatory Compliance:

  • Ensure compliance with Visa and Mastercard regulations, including Payment Card Industry Data Security Standards (PCI DSS).

  • Maintain up-to-date knowledge of Visa and Mastercard scheme requirements, regulations, and industry best practices.

  • Contribute to the development and implementation of technical compliance policies and procedures.
     

• Technical Implementation:

  • Work with development teams to ensure that systems and applications meet Visa and Mastercard compliance requirements.

  • Contribute to the implementation of technical controls to comply with scheme standards.

  • Perform regular assessments of systems to identify and mitigate compliance risks.
     

• Audits and Assessments:

  • Contribute to internal audits of technical systems to ensure adherence to Visa and Mastercard compliance standards.

  • Prepare for and facilitate external audits and assessments, ensuring all necessary documentation and processes are in place.

  • Identify and address compliance risks and gaps, providing recommendations for remediation.
     

• Training and Communication:

  • Support the development and delivery of training on Visa and Mastercard compliance requirements.

  • Communicate compliance policies, updates, and changes to relevant stakeholders.

  • Provide technical guidance and support to departments and teams on compliance-related issues.
     

• Reporting and Documentation:

  • Maintain comprehensive records of compliance activities, audits, and assessments related to Visa and Mastercard schemes.

  • Prepare detailed reports on compliance status, issues, and actions taken.

  • Ensure accurate and timely submission of compliance reports to Visa, Mastercard, and other relevant regulatory bodies.
     

• Continuous Improvement:

  • Stay informed about changes in Visa and Mastercard scheme requirements and industry standards.

  • Recommend and implement improvements to compliance programs and technical processes.

  • Collaborate with cross-functional teams to integrate compliance considerations into business operations and system designs.

Overview: 
We are seeking a dynamic and energetic ServiceNow Advisory Solution Consultant with a positive attitude to join our team. The ideal candidate should possess expertise in ServiceNow solutions, with a strong preference for experience in self-hosted or on-premise environments. Knowledge of the Singapore public sector landscape is an added advantage.

Responsibilities:

• Provide expert advisory services on ServiceNow solutions to clients, focusing on understanding their business needs and translating them into effective technical solutions.
• Support product sales as a technical and domain expert of a client-facing sales team
• Guide and mentor customers and partners in adopting ServiceNow capabilities, ensuring they maximize the platform's potential to meet their organizational goals.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
• Collaborate closely with clients to assess their current processes, identify areas for improvement, and recommend ServiceNow best practices.
• Guide customer/partners about ServiceNow configurations, customizations, and integrations to meet client requirements.
• Conduct workshops, presentations, and demonstrations to showcase ServiceNow capabilities and gather requirements.
• Lead and mentor junior consultants, fostering a collaborative and knowledge-sharing environment within the team.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

• Engage in daily meetings, take meeting notes, and follow up with cross-functional teams.
• Support partnership conversations, maintain documentation, and facilitate effective communication and relationships with external partners.
• Foster close internal collaboration with the product, marketing, and design teams.
• Track market trends and categorize useful information daily.
• Collect and follow up on project information under guidance.
• Using data driven decisions to Identify high-quality channels and help connect the team with KOLs,PR channels, projects, etc.
• Assist in handling unexpected situations, including communicating with external stakeholders and internal teams, ensuring effective information transfer across different parties.
• Efficiently complete other tasks assigned by the team leader.

• Dealing with external service providers, suppliers and contractors
• Procurement of office & pantry supplies
• Management & maintenance of office environment & equipment
• Provide administrative support to CEO
• Assist in preparation of management accounts for financial reporting & analysis
• Assist in preparation of regulatory quarterly & annual returns with US and local statutory boards
• Clients’ account setup in accordance with Group’s Compliance and Tax Compliance’s guidelines and maintenance of clients’ accounts
• Coordinate with Business Development team on handling clients’ business requests
• Other ad-hoc projects

As a Compliance Officer, you will be part of the Compliance & Risk Department.

Job scope includes the following:

• Work closely with the Head of Compliance, Risk & MLRO, together with members of the local and global compliance team and other internal functions, to ensure that processes, system and controls are in place and reflect applicable Group and local regulatory requirements.
• Keep pace with regulatory changes, perform a gap analysis on new regulations and undertake an assessment of the relevant changes against current policies and procedures.
• Assist with regulatory audits and inspections.
• Undertake risk assessments and periodic reviews in accordance with the Compliance Monitoring Plan.
• Assist with monitoring the effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure.
• Review of client account opening requests (private clients, companies, institutional clients, financial institutions, external asset managers, introducing brokers) from an AML/CTF standpoint (MAS, FATF, OFAC) including name screening, PEP review, background research etc.
• Undertake periodic and ad hoc name screening, review hits and clear alerts.
• Proactively identify gaps, highlight any potential concerns/risks, recommend remediation actions and share best practices to enhance existing policies and processes.
• Preparation of internal training material on compliance-related topics.
• Participation in ad hoc local/Group compliance and regulatory projects.
• Provide compliance advice and support to the Front line sales team and Management.
• Perform any other duties as may be assigned by the Company from time to time.

OVERVIEW

The Senior News Desk Producer will be responsible for securing first or exclusive interviews with news makers and market movers. You will play a key role in building and strengthening media relations with key institutions in global financial markets and international business community, with a focus on Asia Pacific. You will also work with Supervising producers and producers in the newsroom in developing program segments and assignments based on CNBC’s editorial priorities. You will also assist the Head of the News Desk in managing the daily operations of the desk and grow the next generation of journalists.

KEY RESPONSIBILITIES

• Secure first or exclusive high-profile interviews with news makers and market mover.
• Build and strengthen relationships with key players in global economy, such as governments, corporates, multilateral institutions, investors and think tanks, etc.
• Work together with senior members of the newsroom in planning and executing outside-broadcast assignments in Singapore and overseas.
• Nurture junior journalists in the newsroom and assist Head of the News Desk in creating an inclusive and equal environment for the team.

We are seeking a dynamic and motivated Sales Operations Intern to join our team. This internship provides a unique opportunity to gain hands-on experience in the world of sales operations within a fast-paced and innovative company.
The Sales Operations Intern will work closely with Regional Head of Artists and Labels Success, SEA/AUNZ/JP, to support various initiatives aimed at improving efficiency, optimizing processes, and enhancing overall sales performance.

1) Collaboration with Regional Head:

• Report and work closely with the Regional Head of Artists and Labels Success, SEA/AUNZ/JAPAN, who will serve as your mentor.

• Engage in collaborative projects with the Data Analytics APAC Manager to contribute to various initiatives.

2) Data Analysis and Reporting:

• Assist in gathering sales data to identify trends and opportunities.
• Generate regular reports on key sales metrics and performance indicators.
• Ensure accurate and up-to-date data entry, lead & opportunity tracking within Salesforce.

3) Sales Support:

• Assist Regional Head of Artists and Labels Success in the creation of sales presentations, and other supporting materials.

• Support the sales team to address inquiries and provide necessary information.

4) Cross-Functional Collaboration:

• Collaborate with other departments, including Go-To-Market, Learning and Development, and more, to ensure alignment of goals and processes.