Responsibilities:

• Responsible for individual KPI
• Attend to calls/emails enquires.
• Perform call consultation and secure appointments with prospects.
• Achieve monthly targets.
• Engage and establish relationship with prospects from daily assigned pool of leads.
• Maintain a high standard of professionalism and service during call and text with prospect.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Any other ad-hoc duties assigned by supervisor or the management.

Requirements:

• Minimum of 1 to 3 years of experience in sales calls and closing.
• Preferably with financial services (banking or insurance) call centre background.
• Proven track record of meeting or exceeding sales targets.
• Strong persuasive and negotiation skills.
• Excellent communication and interpersonal skills.
• Self-motivated and target-driven with a passion for sales.
• Ability to work in a fast-paced and competitive environment.
• Proficiency in using CRM systems and other sales tools.
• Working experience in Singapore market is highly desirable.
• Availability to start immediately is preferred.

Work Schedule:

• Monday - Friday
• Office hours
• 5 days / week

• Prepare statutory accounts, working with spreadsheets, sales and purchase ledgers and journals.
• Checking, matching and verifying invoices.
• Maintain proper accounting records and filing system.
• Willing to learn, positive attitude and meticulous.
• Good knowledge of Microsoft Office
• Any other ad-hoc duties as assigned.
• Able to start work immediately
• At least 1 year working experience in the accounting field
• O Level / A Level / LCCI or equivalent.

Job Description:

• Duties include working in pre-analytical, analytical, maintenance and troubleshooting of laboratory instrumentation, technical validation and inventory management.
• Operates and maintains sophisticated instruments and equipment used in the laboratory.
• Able to properly set up, calibrate, maintain, operate and shut down the analytical instruments.
• Perform all procedures in accordance with Laboratory Standard Operating Procedures (SOPs).
• Processes, analyses, verifies and release results within the expected turn around time.
• Ensure compliance with all requirements of the Laboratory Safety Manual.
• Ensure that “critical value” of lab results are reported timely to the relevant appropriate personnel as well as resolve queries from customers as needed.
• Maintains competence in Laboratory Information System (LIS).
• Maintains a safe and clean working environment by adhering to safety procedures and regulations.
• Participates in Quality Improvement Programs and Proficiency Programs essential to ensure that laboratory testing is accurate, timely and meets customer needs.
• Escalates lab issues to supervisors or lab management in a timely manner
• Any other duties as assigned by Laboratory Manager.

Job Requirements

• Bachelor’s degree or Diploma in Biological Sciences/Biomedical Sciences/Medical Technology.
• Preferably with some relevant experience.
• A team player as well as working independently
• Good working attitude and ability to work under pressure
• Ability to do detailed work and maintain a high level of accuracy
• Able to take up challenges
• Good general health and no colour blindness
• Strong verbal and written communication and organizational skills
• Ability to adequately maintain accurate records and follow Standard Operating Procedures.

Work Week: 5.5 day

• Monday to Friday: 8.30 am to 5.00 pm
• Saturday: 8.30 am to 1.00 pm

Actual working hours might change due to operation requirements.

Proxycurl is ready to initiate a sales team! Initially, Proxycurl operated as a self-serve platform, but as we expanded to cater to larger enterprises, our sales needs evolved. In addition to serving upstream customers, we've identified opportunities in customer acquisition through outbound outreach and up/cross-selling to our existing clientele. This is why it's time for us to establish a robust sales team at Proxycurl.

We are looking to hire at least two Business Development Representatives.

Job Responsibilities:

Your responsibilities will include:

• Developing an intimate understanding of our products and services.
• Conducting demo calls with potential prospects.
• Qualifying potential prospects.
• Responding to numerous emails daily, scheduling meetings, and persuading correspondents to get on a call with you.
• Following up, maintaining regular contact with potential customers to nurture relationships and keep our company top-of-mind until the prospect is ready to proceed with a purchase.
• Contacting existing customers for satisfaction surveys, and identifying cross/up-selling opportunities.
• Generating leads by identifying and utilizing new channels/methods to reach potential prospects within our ideal customer profile.
• Reporting your activities and outcomes in a CRM.

Requirements:

• WFO which is in Tai Seng, Singapore.
• We will provide the necessary work permits for Malaysians to work in Singapore.
• Ability to work in the US time zone.

Compensation Structure

We offer a base salary, the details of which will be communicated via email or your local job ad.

In addition, we offer:

• A quota bonus: You will receive a $500 bonus if your demo calls lead to the conversion of at least 7 customers to paying customers. Thereafter, you will earn $50 per paying customer.
• Revenue Commission: You will earn a 5% commission on revenue.

Responsibilities (HR):

• Manage recruitment cycle (advertising, screening, interviewing, hiring)
• Process work permits, renewals, and cancellations
• Onboard new employees
• Assist subsidiaries with HR issues
• Communicate new regulations and policies
• Maintain compliance with company policies and industry standards
• Assist with HR projects and initiatives
• Review benefits, performance management, and HR processes

Responsibilities (Admin):

• Provide office reception and administrative support
• Handle phone calls, emails, and filing
• Maintain office supplies and pantry
• Manage routine office maintenance and repairs
• Assist with festive orders and customer relations
• Participate in quality control initiatives

Requirements:

• 2+ years’ experience as an HR Officer or similar role
• Strong understanding of Singapore’s labor laws
• Bachelor’s degree in HR, Business, or related field
• Fluency in both written and spoken language.
• Excellent interpersonal and communication skills
• Ability to multitask and work under pressure
• Strong attention to detail and organization
• Reliable, enthusiastic, and professional attitude
• Confident interaction with all levels of staff

Admin Accounts Assistant

Occupation

Administrative Accounts Assistant

Job Description & Requirements

We're a young and dyammic team in the e-commerce 3.0 industry in areas including IT/Electronics/Life-streaming products/life style and wine!

We are based in Novelty Bizcenter in Tai Seng, a modern building with swimming pool, gym, BBQ and other facilities.

We're looking for diligent and careful persons we can assist in the following:

• Creation of Purchase orders and receipt of AP invoices from suppliers.
• Prepare payment for suppliers
• Receive payments from customers
• Prepare GST reports / P&L / general reporting
• Entering of Sales quotations, sales orders and AR invoices from dealers and B2B customers
• Update ERP software using Microsoft Business Central
• Generate reports from online platforms such as Shopify, Lazada and Shopee
• Other Ad-Hoc administrative duties

Part-timers/Flexi-work welcome!

Job Description

• Recommend hairstyle, colouring and treatment according to the clients’ facial shapes and preferences
• Perform a wide range of hair services, including washing, rinsing, blow drying, hair cutting and colouring clients’ hair
• Analyse clients’ hair and scalp condition and recommend appropriate product & services
• Stay up to date on trends in the hair and beauty industry
• Ensure cleanliness and disinfecting of workstations and salon

Requirements:

• Minimum 2-3 years of Hair Stylist working experience
• Knowledge of a wide range of hairstyles
• Interested to be trained as Beautician preferred
• Excellent interpersonal, communication and customer service skills
• Well-groomed, proactive and self-motivated

• Well-Established in Optical Industry
• Working Location: Islandwide
• Working Days & Hours: 5 days work week (11am - 9pm)
• Salary Package: Basic Up to $4000 + Commissions + AWS

Job Responsibilities:

• Perform eye refraction for customers
• Using tools and equipment to take customers' measurement
• Provide excellent customer service by recommending appropriate optical aids
• Fix and fit spectacles and ophthalmic lenses
• Record customers' eye health into data for references purpose

Job Requirements:

• Min Advanced Certificate of Performance in Ophthalmic Dispensing and Refraction or Nitec in Opticianry
• Registered with OOB
• Sales Oriented person

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

Responsibilities:

Your primary role is to triage public feedback received by the Municipal Services Office (MSO) through various channels (primarily the OneService App and LifeSG).

This includes:

a) Routing feedback to the rightful agency in an accurate and timely manner.

b) Replying to feedback submitted by members of public.

c) Contacting members of public, when needed, to clarify their feedback.

Requirements:

• ‘A’ Levels/Diploma/Degree

• Experience with feedback management/triaging is advantageous

• Pleasant character/personality with good interpersonal and communication skills

• Able to commit for a minimum duration of 6 months (12 months max)

Salary: $15/hour

Working Hours: Mondays to Thursdays 830am to 6pm & Fridays 830am to 530pm

Location: Maxwell Road

Contract Period: 1-Year

Job Highlight :

• Long term career progression

• Work life balance

Job description :

• Provide administrative support to existing team

• Assist in standardising of templates

• Maintain and organise a good filing system

• Utilise system to receive, fulfil and monitor customer orders in a timely manner

• Preparation of sales related documents such as invoices, delivery orders etc

• Perform other ad-hoc duties as assigned

• Build sustainable relationships and engage customers

Candidates should be :

• Service and customer centric

• Detail oriented and meticulous

• Responsible and reliable

• Adaptable, teachable with positive attitude

Benefits :

• Good work life balance

• Positive and dynamic work environment

• Potential for further development• Provide administrative support to existing team

• Assist in standardising of templates

• Maintain and organise a good filing system

• Utilise system to receive, fulfil and monitor customer orders in a timely manner

• Preparation of sales related documents such as invoices, delivery orders etc

• Perform other ad-hoc duties as assigned

• Build sustainable relationships and engage customers

• Marketing background is a bonus

Floater:

-Maintain cleanliness of offices and other sites

-Covering absence

-Adequate to travel to different locations

Floater cum driver:

-Covering shortages

-Deliver supplies to clients

-Has class 2 or class 3 license

Monday to Friday 830am - 530pm Saturday 830am - 1230pm

Salary $1600 - $2200

Payment can be twice a month

WhatsApp 93953431 to apply

Responsibilities:

• Handling AR and AP functions like data entry, processing payments and bookkeeping.
• Assist in all the daily administrative work include duly issue of invoices, quotation, collection of payment, filling, etc.
• Assist in preparing and generating monthly financial statements and supporting documents.
• Assist in preparing quarterly GST report.
• Handling HR related matters, staff claims, etc.
• Other ad hoc duties assigned.
• Only Malaysian & Singaporean will be shortlisted

Requirements:

• Minimum Diploma in Administrative/ Accounting or equivalent qualification.
• At least 2 years of bookkeeping experience.
• Previous bookkeeping experience in Construction industry advantageous.
• Proficient in Microsoft Office (Word/ Excel/ PowerPoint)
• Analytical and hands-on team player.

Responsibilities

• Understand the requirements and translate in to application features
• Design creative prototypes according to specifications
• Creating and implementing the source code of new applications.
• Perform testing and debug the applications
• Customize existing code to ensure efficiency and functionality, add new features
• Provide programming experience to creatively design software

Requirements

• Experience in designing and developing applications using QT,QML and MSVC
• In-depth knowledge of programming language C and C++
• Excellent understanding of software design and programming principles
• Knowledge on Java and Android application development
• Able to develop application on diverse operating systems(Linux, Windows and Android) and hardware architecture
• Ability and willingness to work independently and efficiently
• 3 years of experience in application development

Job Highlights:

• Professional Growth
• Collaborative Environment
• Positive Company Culture

Job Descriptions:

• Plan, test and implement advanced software security techniques in compliance with technical reference architecture.
• Organize on-going security testing and code review to improve software security.
• Detect, troubleshoot and debug issues that arise.
• Prepare and maintain technical documentation.
• Provide help and consulting to team members on secure coding practices.
• Stay informed about new tools and best practices of the industry.
• Experiment with AI security tools such as Microsoft Security Copilot to help with threat analysis.
• Create, implement, and manage software security policies across all information systems in the company.
• Create, implement, and manage monitoring policies and ensure that all notifications are shared across company.
• Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved.
• Conduct routine checks to discover and respond to security breaches and incidents for cloud-based systems and services.
• Provide routine reports on security notifications and breaches.
• Perform tasks assigned by direct supervisor.
• Conduct security testing and vulnerability assessments, including penetration testing, vulnerability scanning, and code reviews.
• Develop and maintain incident response plans, including incident response testing and training.

Requirements:

• Degree in Information Technology, Computer Science, or equivalent relevant experience
• 3 years experience of working on a Software Security position, including experience in secure software development practices, threat modeling, and vulnerability assessments
• Experience with Security Best Practices, implementing enterprise-grade security solutions
• Profound experience with techniques, standards and methods for authentication and authorization, applied cryptography, security vulnerabilities and remediation
• Experience with security testing tools and techniques, including penetration testing, vulnerability scanning, and code reviews
• Experience with cloud deployment and management technologies, such as AWS,
• Experience with incident response planning, testing, and training
• Good understanding of all aspects of security research and development
• Strong understanding of security frameworks
• Relevant certifications, such as AWS Certified Security – Specialty (SCS-C01), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH), are a plus.

Job Description & Requirements

Responsibilities

· To conduct all phlebotomy related work

· To perform Venepuncture

· Practice proper patient’s identification

· Label blood tubes

Requirements

· Certificate in Phlebotomy

. NITEC in nursing or higher

. 2 years of clinical exposure to blood specimens collection.

· Good interpersonal skills

. Patient/customer service oriented

· Able towork independently and as a team

. Able to be ready for deployment anytime when assigned by the supervisor.

Work Schedule

· Mon to Fri: 8.30 am to 5.00 pm

· Sat: 8.30 am to 1.00 pm

Work Place

Alternating between MTE Novena, more to Tow Yung Novena centre

If you love coordinating and executing events, are hands-on, resourceful, and like to organize fun experiences, we want to hear from you!

Job Description:

• Great Working Environment With Family-like Culture
• Great Exposure and Learning
• Great Mentorship and Dynamic Team
• Events Facilitation and Client Interaction
• Events Set Up, Tear Down
• Manage Event Logistics and Operations
• Maintenance of Equipment and Logistics
• Customer Feedback
• Games Development

Requirements

• Minimum of 6 months commitment
• Strong verbal communication skills and love speaking to crowds
• Outgoing, people-oriented, positive attitude, and great customer service
• Comfortable with physically demanding job scope; sporty
• Proficient with basic digital tools (e.g. Google suites, Zoom, Google meets, etc)
• No prior experience required
• Class 3/3A driver’s license (not required but preferred)
• Students and Fresh Graduates are all welcome to apply

Benefits

• Competitive salary and benefits: SGD 800 to SGD 1200 / month (depending on experience and qualifications)
• Great learning opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast-growing company and deliver real-world impact
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Snacks, coffee, drinks, in the office

Associates work in collaboration with others to complete daily tasks and offer support to their team. An associate will ensure that a client's needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact within a company or business.

Associate Duties & Responsibilities

· Partnering with HRSD in achieving efficient HR operations management for all employee in the LOB

· Identify workflow/system improvements and work with team to enact change

· Be responsible for certain operational/administrative tasks

· Function as Subject matter expert (SME)

· Need to understand credit models and the derivation of substantial data elements that depicts the impact on mortgage performance

· Maintain a noteworthy communication channel with the global counterparts and coordinate with team-members on a daily/regular basis

· Need to be ingenuity driven in undertaking responsibilities both on Project and People fronts

· Continuously streamline the process through production and engineering improvement

· Responsible for ensuring that all marketing materials comply with established standards (data, design)

· Senior management briefings and other marketing materials in conjunction with internal partners

The Service Excellence Team is responsible for ensuring the service quality standards of FirstCom Academy’s operations including but not limited to its training quality, staff and trainer’s service quality by continuously improving the service standards through collating feedbacks and surveys from our new and existing learners to improve our organization's overall standards. The team is also required to support our learners by championing their enquiries related to their courses.

Reports to: Service Excellence Manager

The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.

Key Responsibilities

• Client Coordination and Consultation: Work closely with corporate clients to assess their training needs, providing course recommendations that align with their objectives.
• Course Placement and Enrolment: Facilitate the enrolment of employees into courses, ensuring a match with both the clients' goals and the employees' professional development paths.
• Upselling Additional Courses: Proactively identify and promote additional courses and learning opportunities that would benefit the client, contributing to both their success and our business expansion.
• Scheduling and Rescheduling: Manage all aspects of course scheduling, including rescheduling and course changes, with an emphasis on minimizing disruption and maximizing learning outcomes.
• Ongoing Support and Liaison: Serve as the primary point of contact for corporate clients and their employees, addressing any queries and ensuring a high level of satisfaction throughout the educational process.
• Feedback and Reporting: Regularly collect and report feedback, updating clients on the progress of their employees and suggesting further training opportunities based on performance and feedback.
• Administrative and Record Keeping: Maintain accurate records of client interactions, enrolments, and course schedules, ensuring adherence to data protection and confidentiality standards.

Qualifications:

• Experience in client services, corporate training, or a similar role, with a proven track record in upselling or business development.
• Strong organizational and project management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM systems and educational management software.
• Ability to work effectively in a fast-paced and dynamic environment.

Characteristics for Success:

• Strong customer service orientation and relationship-building skills.
• Proactive and efficient problem-solving and decision-making abilities.
• In-depth understanding of educational and training programs, with the ability to articulate and promote these to clients.
• Team-oriented with a collaborative approach.
• Adaptable and responsive to the changing needs of corporate clients and their employees.

Job descriptions:

The personnel will be responsible for handling accounting activities of the Company and ensure all matters are properly kept, update and recorded. He/she shall assist the Finance Manager and Executive Director to ensure smooth operating of the Accounts Department.

Responsibilities

AR function

· Liaise with internal sales staff on invoice matter

· Prepare and send monthly Statement of Accounts to customers

AP function

· Data Entry for suppliers’ invoice

· To perform monthly reconciliation against suppliers’ statement

· Preparation of payment vouchers for payment approval

Administrative function

· Dealing with employee claims

· Update of Staff Leves and MC Records

· Other ad-hoc task as assigned

Requirements:

· LCCI/Nitec in Accounting/ Diploma in Accounting

· 1 year of relevant experience

· Knowledge in Microsoft OS and Office application

· Knowledge in Quickbook will be an added advantage

· Demonstrate quick thinking and logical mind

· Possess good communication, interpersonal analytical skills and meticulous

· Can start work asap

If you love working with and delighting customers, are resourceful and love to organize fun experiences, we want to hear from you!

Read what it is like working at FunEmpire here: https://bit.ly/3RuyusY

Job Description:

• Client management and sales – client prospecting to identify their needs and creating suitable proposals and quotations that meet their requirements
• Client communication and relationship management - providing timely follow-up with clients via phone, email, virtual and in-person meetings to handle objections and negotiations
• Be accountable for increasing revenue and securing sales to achieve sales targets
• Provide professional customer service, client support and recommendations
• Proposal writing, quotation, invoicing and payments
• Events planning and coordination – Liaising with various internal and external stakeholders to ensure successful event execution
• Assist in refining company’s sales strategy and processes
• Assist Sales Manager with sales training and mentoring junior sales executives
• Leading sales pitches, proposals and meetings independently
• Collaborate with Marketing team to suggest new marketing strategies and promotions

Job Highlights:

• Competitive salary with commissions
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company that delivers real world impact
• International and collaborative team

Why Join Us:

• Join our fun and dynamic team to build the brand and business with us!
• Great learning opportunities (everything from client management, sales opportunities, proposal and pitching etc)
• Great career progression (if you perform well, you might be heading a team of sales executives more quickly than usual)
• Great working environment with capable people, merit-based systems and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Requirements

• At least 2-3 years of experience in corporate sales (events and/or hospitality sales will be preferred)
• Strong track record of meeting and/or exceeding Sales KPIs in previous roles
• Hungry and hardworking
• Meticulous and great attention to details
• Highly organized with good time management skills
• Have leadership experience managing and/or mentoring a team
• Strong communication skills – verbal, written and presentations
• Able to work under pressure in a dynamic and fast-paced environment
• Proactive and can solve problems independently
• Work well with others as a good team player
• Demonstrate a high level of integrity and ability to handle confidential information appropriately
• Experience and working knowledge of CRM systems (e.g. Zoho, Hubspot, etc)
• Proficient in Microsoft Office, Google Workspace applications (i.e. Google Docs, Google Sheets, etc)

Benefits

• Salary Range: SGD 3500 to SGD 4500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast growing company and deliver real world impact
• Hybrid work arrangement
• Regular team bonding gatherings, outings and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, drinks, in the office

Essential Functions (Responsibilities):

- Develop and grow key accounts in the Oil & Gas sector, Pharmaceutical and other industrial sectors contribute company growth objectives in Singapore.

- Provide technical sales support and consultation to clients for the sale of electrical products in order to develop business opportunities and penetrate clients.

- Perform all aspects of selling to maintain and develop new or existing customers including: take-offs, project quotations, closing orders, preparation of submittals and resolving customer problems.

- Meet or exceed budgeted sales and gross margin targets with assigned accounts.

- Focus on identifying specific technical requirements of customers while simultaneously collecting commercial and competitive information associated with each account

- Cultivate effective long-term relationships at all levels of the customer organization.

- Attain expert knowledge of products, electrical goods market and competition.

Qualifications/Requirements:

- Formal Electrical Engineering qualification (Diploma/Certification)

- Strong technical and commercial background.

- Minimum 1 to 2 years of proven sales experience to industrial customers

- Electrical product knowledge

- Very strong consultative selling, interpersonal, and negotiation skills

- Resourceful and results-oriented.

-Highly motivated, self-confident, self-starting work ethic with good networking abilities

- Team player who works well in global teams

- Good command of spoken/written English

- Have own car

** Package up to 55K a year **

Job Description:

1. Require to take stock of the content in archival boxes. List down all the contents and descriptions of documents in each of the archival boxes.
2. Require to move the archival boxes which may be about 1 – 2kg.

Work Schedule:

Location: Central

Salary: Monthly Rated

Duration: 6 Months

Monday to Thursday 9am to 6.30pm

Friday 9am to 6pm

Job Requirement:

- Tech savvy with basic Microsoft application knowledge

- Min “O” level.

Job Description & Requirements

Job Description:

• Perform day-to-day operational activities including Supplier invoicing, payments and collections.
• Perform Daily Sales /AR Invoices
• Keep proper records and filing for bookkeeping purposes.
• Check and arrange for staff reimbursement payments on a monthly basis, adhering to the stipulated timeline.
• Ensure compliance with controls and operating procedures.
• Perform monthly bank reconcilation.
• In charge of all journal entries posting in the accounting system.
• Perform any other duties assigned from management time to time.

Job Requirements:

• We do not have any quote for foreign worker.
• Training will be provided to all successful candidates.
• Salary will be base on experience
• 5 days work week
• Proficient in MS Office software.
• Familiarity with MYOB software would be beneficial.
• Must be meticulous, organized and able to work well in a team.Accounts Payable /Accounts Receivable

The Service Excellence Team is responsible for ensuring the service quality standards of FirstCom Academy’s operations including but not limited to its training quality, staff and trainer’s service quality by continuously improving the service standards through collating feedbacks and surveys from our new and existing learners to improve our organization's overall standards. The team is also required to support our learners by championing their enquiries related to their courses.

Reports to: Service Excellence Manager

The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.

Key Responsibilities:

● Supports day to day enquiries or requests from our new and existing learners via email and calls.

● Ensure client satisfaction and delivery of service excellence by meeting set KPI’s

● Work with interdepartmental teams to ensure that an enquiry or request is addressed as soon as possible.

● Work with the team to plan, implement and monitor the service quality improvement activities

● Explore new customer experience touchpoint improvement ideas, and coordinate the execution of these touchpoint improvement projects and trials.

● Share and present insights on suitable alternatives and solutions on improving service workflow by working with the relevant departments on areas of improvement required

● Conduct outbound calls to gather feedback on their service and training experience and analyze performance and learner’s data to develop insights and identify new improvement initiatives.

● Track and monitor quality rating and success measures.

● Work with the production and marketing team to feature success stories.

● Document appreciation and commendation for staff who have done well.

● Provide course consultation to existing learners and assist them with enrolments to complete their professional certification - Each new sale to existing learner will be entitled to 6% comm upon completion

● Placement of corporate trainees where Corporate sales team will first close the total number of courses the company wish to complete and SEE will takeover and place their employees for the course. Each successful completion will have 1% comm

● Undertake any other duties or projects as and when assigned by the Service Excellence Manager

The Ideal Candidate

● Proven experience in a similar role, ideally within the service industry

● Customer-service oriented, strategic thinker, with innovative ideas and solutions for service excellence and exhibit excellent analytical skill to drive change.

● Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.

● Good analytical, planning and organizational skills and ability to work independently.

● Good communication and interpersonal skills with excellent command of written and spoken English and preferably Mandarin

● Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheets

Job Description:

1. Execute and facilitate programme for the CATCHPLUS student;
2. Station and support the daily operation of the CATCHPLUS Centre;
3. Faithfully and diligently serve the Centre and carry out duties, responsibilities and other duties assigned.
4. Observe and comply with all orders made by or on behalf of the Centre;
5. Use the best endeavours to take all necessary and proper precautions relating to the execute the duties;
6. Carry out the duties in a manner befitting the good image and high standards of the Centre.
7. To handle and follow up with any ad-hoc tasks as assigned.

Work Schedule:

Location: Kretar Ayer

Salary: $2000-3000/Month

Duration: 1 Year

5 days work week. On shifts and weekend duties. Subject to duty roster (to be advised by supervisor subsequently)

Morning shift: 9.00am to 6.00pm

Afternoon shift: 1pm to 10pm

Lunch: 1 hour

Job Requirement:

• Customer-oriented
• Able to work on weekends and on shifts, if required