• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 5 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
• Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Hybrid
• Open communication culture

Lay Ministry Staff - Filipino Fellowship (FF)

Job Responsibilities

- Plan, teach and facilitate Bible Studies / Devotions / Life Groups

- Coordinate and lead Prayer Meetings and Worship

- Lead and mentor Life Group Leaders (including identifying and raising potential Life-Group Leaders)

- Provide pastoral care to the FF sisters

- Disciple the FF sisters to grow in their faith journey

- Work on integrating FF sisters into the Main Service

- Coordinate and be present for all activities and outings

- Work with Lay volunteers serving in the FF

- Provide administrative and operational support (includes annual planning and budgeting for FF)

- Any other duties as assigned by the Pastor-in-Charge and/or Pastor overseeing FF

Job Requirements

1. Ability to work on Sundays

2. Passion for discipleship and pastoral care

3. Pastoral ministry experience, preferably with preaching, teaching and leading exposure

4. Team leader and player with good interpersonal skills

5. Theological training would be helpful

Job Description

We are looking for a Commercial Director APAC- Marketing Mix , eager to lead, create, collaborate, and inspire. 

As the Marketing Mix Sales Leader, you will play a pivotal role in driving the success of NIQ by leading and executing strategic sales goals within the Marketing Mix practice. This position requires a blend of strong sales acumen, APAC marketing expertise, and leadership skills to effectively manage and optimize the Marketing Mix practice for our Manufacturer clients.  

The ideal candidate will have a deep understanding of the Marketing Mix solution and competitive environment, a proven track record in sales, and the ability to collaborate with cross-functional teams to achieve all objectives. 

 
RESPONSIBILITIES 

• Build and deliver the Sales/Commercial Management Strategy to launch our Marketing Mix practice 
• Achieve revenue goals by recognizing potential opportunities with clients to drive profitable sales.  
• Lead and deliver compelling sales pitches, presentations, and product demonstrations to a broad range of audiences, from C-level executives to individual contributors. Recognize potential opportunities with clients to drive sales 
• Develop customer relationships with Marketers; establish, and implement strategies for launching the Marketing Mix business unit focusing on developing pilots and building the customer base 
• Set appropriate metrics for sales pipeline generation, accurate pipeline reporting and sales forecasts reporting up to sales leader 
• Maintain relationships with key project stakeholders (including product, technology and delivery teams) to ensure project satisfaction. 
• Collaborate with product leadership to incorporate product features and benefits into NIQ Marketing Mix solution 
• Coordinate market research to identify trends, competitive landscape, and customer behaviors that inform GTM strategy 
• Collaborate with ADs to find opportunities for NIQ Marketing Mix implementation 
• Apply a thorough understanding of the marketplace, industry trends, and products to all management activities and strategic sales decisions 
• Leverage and coordinate cross-functional internal teams (Product Leaders, Operations, Finance, Legal, HR) to efficiently navigate complex sales cycles 

Your Purpose

As an Economist at Ubisoft Singapore, you play a pivotal role in shaping the success of our games and ensuring a positive player experience. We are seeking a passionate and data-driven individual to join our team, optimize revenue and maximize the gaming experience for our players. The ideal candidate will excel in financial modeling, with a sharp focus on crafting strategies contributing to revenue growth.

As a finance expert embedded within our production team, your work directly impacts our game's revenue, player engagement, and overall player satisfaction. Your expertise empowers senior management and production teams to make informed, data-driven choices and crucial decisions through the power of financial insights and analysis. If you are excited about combining your analytical skills with your passion for gaming, this role offers an exciting opportunity to make a significant impact.

Your Daily Adventure

• Forecast and maintain product P&L for both pre & post launch by collecting, validating, and analyzing financial and operational data from various sources.
• Conduct scenario and sensitivity analysis on revenue strategies to optimize business performance.
• Monitor and report financial results and provide recommendations to stakeholders.
• Analyze internal and external data to develop recommendations for product pricing strategy, digital promotional pricing plans and lifecycle management to maximize revenue for the project. 
• Develop models to support the team to calculate seasonal content ROI & pricing strategies. 
• Identify business opportunities by understanding product lifecycles, revenue targets, digital assortment needs, and the competitive landscape.
• Continuously innovate to ensure cutting-edge data analysis capabilities for effective decision-making in revenue strategies and game development.
• Stay informed about industry trends, competitor revenue strategies, and best practices to maintain or surpass industry benchmarks for in-game revenue performance.

• As the Executive Chef, you will be working closely with Director of Culinary to assure standards are being met in all other aspects of the commissary operation.
• You will play a pivotal role in enhancing the culinary experiences across our portfolio of 12 high-end restaurants & bars including the prestigious 2 Michelin Star Restaurant JAAN.
• Additionally, your responsibilities will extend to the culinary operations at Raffles City Convention Centre which encompasses a total of 108,000 sq ft , featuring 34 meeting rooms and 3 ballrooms.  
• Overseeing stewarding operations for the entire F&B division. 
• Ensuring a high quality dining experience through leadership of team and development of junior team members .

Your Career

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broad and deep technical skills related to telecommunication equipment and Internet traffic.  A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points to being successful in this role.

Your Impact

• This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering
• Escalations of this type are extremely critical and are driven by the account teams in the field
• Talk with executive levels at customers, delivering among other things, discussion about the situation, explaining the root cause or progress toward it, providing status internally and addressing technical questions during customer interactions

What you get to do in this role:

The Partner Development Executive manages ServiceNow relationships with our Partner Ecosystem across the APAC Region. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
• Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
• Coach partners both remotely and face-to-face
• Communicate partner programs' requirements and benefits across the ecosystem
• Provide daily management of partner ecosystem
• Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
• Conduct quarterly and bi-annual business reviews
• Develop partner business case and program roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Implement remediation plans
• Manage partner portal and other systems
• Work towards partner revenue goals through teaming and subcontracting
• Participate in marketing events
• Approximately 10% travel

HELPS TO MAINTAIN ACCORHOTELS CULTURE

• Ensure that the guest is at the center of everything that Talent & Culture does;
• Share the vision and strategy of AccorHotels, the brand and the hotel, to all ambassadors;
• Provide feedback from the guest on the teams’ performance to the team;
• Ensure that all team members feel trusted and valued for their contribution.

EMPLOYER BRANDING

• Implement strategic activities for attracting talent to the hotel;
• Maintain relationships with local schools and colleges;
• Engage in social media to promote the hotel as the best place to work;
• Compile entries for regional HR and Employer recognition awards;
• Compile monthly articles for publication in internal communication network.

TALENT ACQUISITION

• Support the Talent & Culture leader to ensure that the hotel has the right talent in the right role;
• Engage in processes in finding talent inside and outside the organization;
• Monitor staffing to business needs and assist to maintain;
• Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;
• Implement retention strategies to fulfil business need objectives;
• Implement schemes to reduce / minimize the ambassador turnover rate;
• Identify potentials within existing talent by providing departmental transfer in accordance to their skill set;
• Assist in monitoring present and future trends in the local labor situation and social legislation.

INDUCTION AND ONBOARDING

• Ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Coordinate and conduct orientation programs and three month training plans;
• Ensure there is a support person for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Conduct probationary reviews and provide feedback to talent / management.

PERFORMANCE ASSESSMENT AND FEEDBACK

• Organize annual performance appraisal process in line with the Leadership Capability Framework and performance review process;
• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;
• Celebrate team and individual success;
• Assist managers in setting objectives and goals for Front Line talent.

LEARNING AND DEVELOPMENT

• Deliver / support training for future skill requirements and not just current;
• Ensure implementation of annual training plan meets business needs;
• Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent;
• Create a learning environment where each person (including front line) has a personal development plan;
• Follow up with talent after attending training programs to support the application of learning on the job;
• Support talent to have access to learning opportunities both on job and off job.

TALENT POTENTIAL IDENTIFICATION

• Assist the Outlet Managers / Supervisors to identify best star talent;
• Assist leaders in the preparation of succession plans;
• Support the use of talent assessment; process to ensure the right person is in the right role and / or identified for future roles.

CAREER MANAGEMENT

• Provide communication on career paths available with AccorHotels;
• Ensure vacancies within AccorHotels are displayed for all to apply;
• Communicate and celebrate the success of others;
• Support fair and equitable processes for internal promotion / transfer

CULTURE DIVERSITY AND INCLUSION

• Demonstrate the AccorHotels values in all behaviors with the hotel team;
• Adhere to the AccorHotels Ethics and CSR Charter, identify any behavior which is not in line with the charter;
• Support diversity in the selection of talent ensuring equality of treatment based on competencies;
• Communicate to talent all corporate diversity programs such as Women At AccorHotels Generation, He or She and support through active participation in any associated activities.

POLICIES AND PROCEDURES

• Follow the Talent & Culture policies & procedures;
• Ensure departmental Keys to Success are communicated and implemented throughout the hotel;
• Communicate on Talent & Culture policies and procedures to all talents;
• Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety;
• Participate in regular fire drills, evacuations and training on safety and emergency procedures;
• Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE).

REWARD AND RECOGNITION

• Promote Work-Life Balance to achieve a healthy workforce in each department;
• Support the motivation of talent through recognition and rewards program;
• Implement effective talent related activities and motivational programs;
• Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;
• Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones;

COMPENSATION AND BENEFITS

• Monitor compensation to maintain internal equity and competitiveness;
• Maintain job descriptions and job specifications relevant with current of skill requirements;
• Maintain harmonious labour management relations with unions / inhouse committees.

FLEXIBILITY AND WELFARE

• Support operational departments to implement flexible work practices where possible;
• Ensure adequate ambassador benefits and amenities are implemented and maintained;
• Individualise and recongise that one size does not fit all;
• Provide support to ambassadors who have undergone any crisis situation or trauma;
• Maintain a fair and equitable work environment with a way for talent to report any concerns for welfare in confidence.

CORPORATE SOCIAL RESPONSIBILITY

• Communicate and encourage the participation in strategic CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Sustainability (formerly Planet21, and WATCH;
• Support talent to share their ideas and to improve and contribute to the community.

SATISFACTION AND ENGAGEMENT

• Conduct regular on one one discussions with talent in Front Line positions;
• Maintain records on productivity, sick leave and turnover as indicators of disengagement;
• Co-ordinate annual EES with department teams to work on follow up action plans;
• Conduct exit interviews with all talent leaving AccorHotels employment.

FAREWELL

• If relocating, identify if a transfer is an option
• Ensure that final pay is accurate and timely
• Complete exit interview or online exit interview
• Be respectful

• Support on Customer Relationship Management (CRM) tools
• Assist the ASEAN sales team with ongoing analytical, administrative and operational tasks
• Manage price records, sales reports, sales dashboards and sales process to make data access extraction more efficient
• Involve in various projects with different stakeholders to support and drive sales
• Support Preferred partner program and channel strategies
• Market research when required
• Assist in preparation of presentation slides and other ad-hoc sales activities
• Assist in other ad-hoc analytics and marketing project and tasks

BNB Chain is looking for a dynamic Public Relations and Communications Manager to join our team. This is a full-time remote APAC-based position reporting to the Global Marketing function. This individual who fills the position will be pivotal in increasing public awareness of BNB Chain, enhancing our company image, and managing communications effectively during crises. The ideal candidate will have a proven track record in public relations, media relations, and communications within the technology or blockchain sector, specifically within the APAC region and mainland China.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Working at the heart of a fast-paced fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

Key Responsibilities

• Lead garment presentation in the store and in the windows according to our H&M guidelines
• Plan, execute and follow up sales activities and store campaigns
• Maximize selling by analyzing sales reports and taking action accordingly
• Communicate, inform and train the store team about garment presentation, and upcoming activities and campaigns
• Order, handle and organize display materials

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

The Distribution Intern supports the distribution team, in tasks which may include conducting research, identifying business opportunities, develop sales presentations, participating in meetings and assisting the distribution department wherever possible.

Your responsibilities may span across the following areas:

• Provide input, compile and distribute presentations and sales literature.
• Updating presentation decks with research and updates and new info
• Event planning and support
• Special projects as needed.

We’re looking for a talented HRIS Specialist to join our growing People Team based in Singapore. This role sits within our People Technology team and will be instrumental in helping us to manage and optimise our HRIS system, Workday. This dynamic and varied role manages the performance and maintenance of our HR systems whilst driving efficiencies around processes and solutions. We are looking for a systems specialist from a technology/HRIS background who will be responsible for the day to day operational support for Workday from a functional perspective, which includes responding to tickets raised from across the People team as well as working on projects and automations. We want someone who is passionate about providing great service and is able to think holistically across the HR functions.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We’re 5,400+ Wisers strong, with over 70 nationalities working in 25+ locations around the globe!

This is a unique opportunity to join Europe’s most valuable fintech company at a pivotal time in evolving our global People technology, automation and data capability. Keeping a customer first mindset, you’ll be working closely with our HRIS Manager in building, designing, delivering and maintaining Workday and all other People Systems across Wise.

Your mission:

• Partner with stakeholders to identify development areas and provide technical solutions utilising People systems and technology (primarily Workday)
• Provide support for HR System upgrades and enhancements to include prioritization, functional design, documentation, testing, training, implementation and support model design.
• Review business processes to ensure system features are being fully utilized and identify Workday features that may improve efficiency
• Build and maintain Workday functionality, including any new developments or modules
• Support other tools like Absorb, Peakon, SmartRecruiters
• Building basic and advanced custom reports and extracting data requests
• Help, advise and train the People team and Wise leads (managers) on using HRIS and best practice
• Provide an excellent customer experience by troubleshooting complex problems and investigating and resolving errors quickly and efficiently
• Monitor, review and optimise HR processes (online and offline).
• Consult with functional leaders and SMEs in HR to design, develop, and implement technology solutions that increase operational efficiency, maintain compliance, and positively impact customer experience for HR, candidates, employees, managers and business leaders.
• Collect, document and maintain security requirements and policies for user level access to HR applications.
• Manage support queries from employees and HR via our ticketing system

Job Description and Responsibilities

We are on the lookout for a seasoned Consultant / Cloud and infrastructure as Code Engineer to become a part of our dynamic Infrastructure reliability Engineering team. This role involves delivering inventive and state-of-the-art automation solutions across Visa's global network and services. The ideal candidate will possess the necessary skills and experience to design, construct, and manage intricate cloud solutions using cutting-edge technologies and tools. In this role, you will use your expertise in cloud platforms, DevOps, automation, scripting, and programming languages to create, deploy, and manage cloud resources in line with infrastructure as code principles. Additionally, you will offer technical guidance and leadership to other automation engineers and developers as well as contribute to the ongoing enhancement of our automation architecture and processes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities

• Planning the work to be done, getting the necessary personnel, and assigning the right duties to the right people
• Hiring the right people and putting them on the right sites, as well as reprimanding and firing workers when needed
• Coordinating tasks by different people on different sites to ensure uniformity upon project completion
• Ensuring timely completion of the project to build client trust while avoiding unnecessary penalties
• Working within the budget by adequately estimating the costs and cutting unnecessary expenses
• Procuring and allocating resources to ensure there is no shortage while avoiding any unnecessary delays caused by management decisions
• Managing both internal and external risks within the project’s lifetime, such as poor planning designs, and government policies, which directly or indirectly affect the project

Skills and Qualifications

• Ability to lead a team by being a good and effective communicator
• Excellence in building rapport and creating a team environment where all those with project responsibilities work well together
• Ability to maintain a high level of organization by ensuring daily job allocation
• Excellence in planning how each process should be done, how resources are to be acquired, and when the project should be completed
• Ability to determine potential risks while devising proactive ways to solve them
• Excellence in the budgeting of financial resources
• Ability to welcome feedback and use it to improve the quality of production
• Excellence in verbal and oral communication skills

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Ensure smooth operation on a daily basis
• Review feedbacks, guest comments, and other information pertaining to front office
• Track guest satisfaction levels and handle guests' complains
• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
• Overall in-charge of the hotel during the midnight shift in the absence of the senior management
• Identify training needs and develop training programs
• Ac-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier
• Good communication skills
• Loves interacting with guests from all backgrounds
• Preferably has at least 2 years of relevant experience
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

Key Accountabilities

· Perform frontline operations that includes registration/appointment, scheduling/referral booking and cashiering duties.

· Provide excellent patient service.

· Attend to patients’ general enquiries via phone and email.

· Maintain high levels of hygiene for all products, equipment etc.

· Maintain accurate stock records.

· Prepare patients for procedures. (Training will be provided.)

Working location within walking distance from Bukit Panjang MRT.

Clinic Operating hours

5.5 days work week.

OR

44 hours of work per week

2 days rest per week (1weekday + 1 weekend)

SGD1800 – SGD2600

Requirements

• Experience in working with diverse group of professionals/personnel.
• Frontline customer service experience is an added advantage.
• Relevant work experience in healthcare industry would be an added advantage.

1. Responsible for the company's daily financial management: financial account formulation, receipt and voucher management, collection and payment process management, and responsible for managing the tax bureau website.

2. Administrative affairs processing: formulation of various documents, file management, administrative affairs communication with government departments, office supplies management.

3. Responsible for human resources management, salary management, and personnel change management.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customer
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual forecast

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About Us:

SmileTutor Tuition Agency is a leading education service provider committed to helping students achieve their academic goals. We are a tuition agency that connects students with qualified tutors to facilitate their learning journey.

We are looking for an Operations Manager to lead our dynamic operations team and play a pivotal role in enhancing our operational efficiency and sales maximization.

Position Overview:

As the Operations Manager, you will be responsible for leading and managing our operations team consisting of 10-15 coordinators.

Your primary focus will be on achieving operational excellence, maximizing sales revenue, enhancing customer service, ensuring operational efficiency and reducing costs.

This is a hands-on role. You will be required to perform coordinating work together with the team on a regular basis, leading the frontline operations.

Key Responsibilities:

• Oversee & manage the entire day-to-day operations to achieve excellent outcomes across all departments, consisting of:Sales - Maximize sales revenue by improving sales strategies and execution.
  Tutor-matching - Ensure that tutor-matching is done in a prompt and convincing manner with integrity
  Prospecting - Create a warm & professional customer service experience and maximize revenue opportunities
  Payments - Efficiently manage accounts receivable, retrieve payments in a timely manner to reduce bad debts, provide after-sales follow-up
  Corporate-Sales - Connect with partners and service them well regularly to provide additional revenue and grow this new department
  
• Hire, onboard, and train new coordinators to ensure a skilled and motivated team.
• Manage headcount to meet operational needs and optimize manpower efficiency, streamline operations to improve profit margins.
• Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work culture emphasizing hard work, excellence, and integrity.
• Create a fair, meritocratic work environment that rewards good performers and deal with disciplinary issues firmly and fairly
• To continuously develop, implement and review operational procedures and policies to improve operations
• Facilitate clear communication and updates to directors. Provide a monthly report of sales, operational updates, and forecasting to directors
• To ensure company is protected against losses, financial or otherwise by implementing control measures against business threats
• Able to come up with business growth ideas to generate more revenue for the company over time

Requirement:

• Possess a Bachelor's degree
• Minimum 2 years experience of operations management
• Experience in sales & customer service
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to think from the company's perspective
• A commitment to delivering the highest standards of service.

What We Offer:

• Competitive salary
• 5 days per week
• Annual Wellness Benefit (Reimbursement for any expenses relating to wellness)
• Annual performance-based bonus
• Revenue-sharing incentive
• Opportunities for career growth and advancement.
• The chance to make a positive impact on students' education.

If you are a dynamic leader with a passion for education and a track record of operational success, we invite you to apply for the position of Operations Manager at SmileTutor Tuition Agency. Join us in our mission to empower students and help them achieve their full potential.