Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Robust operations and built by good Project Managers. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.

As a Project Manager

• Work closely with the account management and production teams to define briefs and learn about status of new and existing projects
• Take full ownership of a project lifecycle – plan, execute and monitor the project whilst considering triple constraints of time, scope/cost and quality
• Manage creative resources
• Create a schedule for all jobs with reviews of timelines and job statuses with relevant departments, and reschedule projects based on new or changing priorities
• Meet with the relevant departments within the agency (sometimes external vendors) to distribute a brief and delegate tasks
• Manage any change requests in any specifications required during the project delivery phase
• Draft quotations, cost estimates and pitch rate cards following the company’s finance process
• Manage the overall client relationship along with the account management team in accordance to the strategy and goals of the company
• Work with freelancers and external vendors, getting them up to speed on jobs they will assist with
• Able to anticipate and propose solutions to problems and knows when to escalate issues upwards 
• Understands targets, and always on a look out for opportunities to cross-sell within the Groupe
• Committed to getting the best work done

As a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you're realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

As a team member

• Manage and respect internal processes to ensure smooth delivery of the project
• Contribute at all times to the ethos and spirit of the team, facilitating mutual respect and partnership
• Highly organised and works well under pressure
• Flawless project planning and project management skills
• Reliable and a team player
• Strong interest and knowledge in creative solutions
• You have a positive attitude and a passion to make a difference

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of superior support model for our clients.  This includes day-to-day operations and product support, back-office support, Visa Rules management, cardholder disputes, compliance, client configuration, and customer performance reporting. 

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Client Resolution Consultant does at Visa:

As a consultant, you are responsible for providing operational assistance to Clients and their line(s) of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving issues as well as opportunities through to completion. This role requires you to provide consultation level expertise to internal and external clients on Digital Products such as Visa Token Services, Visa APIs, Visa Secure or 3DS and Visa Developer Platform.

In this role, you are expected to:

• Identify, troubleshoot, and resolve queries relating to the Application Programming interface (API), XML files, SOAP REST and JSON messages to support System Interface

• Identify, troubleshoot, manage, and resolve moderately complex technical, processing, application usage, or business issues to exceed customer expectations, interfacing with Product Development, Product Management, and Operations teams.

• Act as the voice of the client to other internal groups, including the Product and Technical teams.

• Proactively resolve, own, and manage stakeholder communication on all business and technical problems on digital products.

• Understand customer needs, business requirements as well as priorities to develop solutions and recommendations based on business needs.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• Support biannual business enhancements and all Visa mandates.

• Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion.

• Work closely with internal stakeholders to understand Client objectives and to seek out solutions. 

Why this is important to Visa

Client Resolution is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective.  This role will also provide the opportunity for you to be Visa’s advocate as well as the voice of the clients.

This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.

In this role, you will be responsible for the creation of new business targeting CFOs, Controllers, FP&A managers and other finance executives of companies who deploy an Oracle, PeopleSoft or JDE ERP. The ideal candidate will be a sales superstar known for consistently beating quota and contributing knowledge and expertise to the sales team.  The appropriate candidate will be a success driven self-starter, skilled at managing the entire sales cycle from prospecting to preparing, facilitating and delivering online and onsite sales presentations, contract negotiations and closing the sale.  This individual will also possess strong relationship building and territory/account management skills.

In this role, you will:

• Develop and maintain strong contacts, and networks both within and outside of the Company
• Manage entire sales cycle from identification through to close, including: presentation, request for proposal responses, contract negotiations and transition to other departments for future servicing as either a software or outsourcing client
• Understand and articulate feedback on market conditions, new opportunities, product penetration strategies and successes
• Work closely with partners to drive successful sales and customer outcomes.
• Oversee, maintain and update sales forecast and CRM system
• Be available to travel up to 25% of the time

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep immigration technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organizations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse. 

Vialto Partners global immigration team is hiring.  This presents an opportunity to join a team of 100 plus immigration specialists working closely with colleagues in Global Immigration services to deliver practical global mobility advice with a business focus. Our global immigration network provides immigration services in over 175 countries including work permits, technology driven business visa support, document procurement and legalization services, private client matters and immigration consultancy services.   

As an Associate, you will work as part of a team of problem solvers with extensive consulting and immigration experience, helping our clients solve their complex immigration issues from strategy to execution.  Innovation forms a critical part of the role and you will be asked to continually reassess how we deliver immigration services to ensure the best experience for our clients and colleagues.  Specific responsibilities include but are not limited to:

• Proactively assist in the casework of a portfolio of clients, while reporting to Senior Associates, Managers and above 
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients 
• Develop strategies to solve complex technical challenges 
• Assist in the delivery of large projects, work pass applications and preparation of reports 
• Keep up to date with local and national business and economic issues 

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Professional skills and responsibilities for this management level include but are not limited to:

• Proactively lead and manage a portfolio of clients and build relationship with potential clients
• Be actively involved in business development activities to identify new opportunities and targets
• Serve as primary point of contact for the clients and manage client expectations in terms of processes, timelines and providing effective solutions to any difficulties or challenges during times of change and uncertainty
• Lead, train and coach team members to consistently deliver optimal performance to meet the business needs and objectives of our clients
• Contribute to the development of your own and team’s technical acumen
• Identify and determine practice areas for improvement, propose and implement strategies
• Revamp processes and working procedures to maximize operational efficiency while ensuring high quality services and support to clients
• Be responsible in the overall financial management of client accounts
• Develop strategies to solve complex technical challenges and build a range of meaningful recommendations
• Lead in the management and delivery of internal and external projects
• Develop a point of view on key global trends, and how they impact clients
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
• Simplify complex messages, using data and insights to inform conclusions and support decision-making
• Review team’s work of individual income tax returns prior to submission and other employer forms and deliverables.
• Uphold the firm's code of ethics and business conduct.

1.    Collaborate with full-time software engineers to plan, design, develop, test, and maintain enterprise applications tailored towards the energy sector.
2.    Assist in the collection and documentation of user requirements, development of user stories, estimates and work plans
3.    Participate in peer to peer reviews of designs, solutions and code
4.    Present and support solutions to stakeholders across the globe
5.    Analyze and resolve various technical and business problems

As a member of the System Administration team, you are responsible for applying skills and exercising knowledge to perform specified support functions. As part of the team -You will support critical applications and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. 
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
•    Infrastructure Operations and Production Support of container technologies and orchestration platforms (Docker UCP, Kubernetes, OpenShift, etc.)
•    Docker/Kubernetes deployment, configuration, scaling and management of containerized applications.
•    Openshift Enterprise implementation and Support
•    ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager 
•    Working with tools surrounding the Kubernetes ecosystem such as helm, kubeadm, Sysdig, Prometheus, Grafana, FluentD etc.
•    Working with configuration management tools (Chef, Ansible, terraform etc.)
•    Scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.
•    sharing technical and customer knowledge in a helpful and timely fashion
•    Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines
•    Security Remediation process (vulnerability assessment and patch management)
•    Contribute to standardize and document operational procedures
•    Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Primary Objective:

• Acquire new Middle Market customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
• Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
• Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.

Key Responsibility:

• Acquire new Middle Market customers & deepen relationships with existing customers. Promote Middle Market loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
• Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
• Perform KYC CDD/EDD review to ensure profile of customers are within the Bank’s targeted segment.
• Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.
• Increase facility utilization rate in current MME customers to enhance the Bank’s share of wallet
• Gather & feedback competitor banks’ new products & services with Product Team to update the team on competitors’ offerings to achievement product/service competitiveness to meet target revenue.

Reporting to Regional E-Commerce Manager, you will be an ambassador for our company values. It is the positive attitude of our colleagues who focus on constant improvement whilst keeping it simple and the entrepreneurial spirit of our teams that makes the difference to our customers and business partners. We believe that our colleagues are the key to our success.  

This Regional E-com function is focused on supporting the digital growth priorities of the brand, both strategically and commercially. The role focuses on maximizing the customer experience by balancing commerciality and brand.  As regional digital experience manager, you will be responsible for creating the best possible overall product experience for the user. You will also be responsible for establishing a digital customer journey based on the commercial plan, supported by the digital content strategy.  You will lead the work in creating customer journey guidelines for Regional and local content teams. You will support the delivery of content tools to drive Digital campaign effectiveness and identify Digital content requirements to maximize selling. 

What you will do:

• Utilize multiple data sources and turn different data streams into a cohesive view of our customer to produce detailed digital business insights & analysis.
• Ensure the tracking of A/B & MV testing scenarios and continuously track and optimise online acquisition campaigns in partnership with markets.
• Support with detailed analysis of path to registration and path to purchase to improve conversion funnel as well as analysis of various merchandizing zone performance to refine understanding of winning combinations.
• Lead and support markets on Operational eCommerce projects like launch of COS.com in new market expansion, launch of new eCommerce platforms or formats and to assess and capture online opportunities in marketplaces.
• Build regional proposals with tech and media partners like Google, Facebook and support the recruitment & onboarding of eCommerce Managers across APAC markets and also act as our Web Analytics Advocate to foster a data-driven mindset among market’s Digital stakeholders, build awareness of existing Digital Analytics solutions and strategy and drive best practice sharing at market level and within Global Community.

Rewards:

• Basic Salary + Monthly Allowances
• Permanent position with Long Service Award

Responsibilities:

• Electrical control panel wiring & troubleshooting (Glass Manufacturing Machinery)
• Electrical industrial machineries troubleshooting such as motors, controllers & etc (Glass Manufacturing Machinery)
• Responsible for checking of overhead cranes in company and any others miscellaneous equipment
• Maintenance activities scheduling
• Preventive maintenance for machines as pre schedule
• Attending break downs of utility, building facilities & etc
• Maintain stocks for common spare parts needed for repair & replacement
• Conducts training to workers for proper handling of machines
• Perform in production operations process & duties generally when available (Hands-on)
• Maintains good housekeeping and clean work areas in assigned work sites
• Assures that all work assigned to position is performed in accordance with specifications, instructions and requirements
• Demonstrates ability to meet production standards on specific assignments within a reasonable time, depending on the degree of difficulty of their job functions
• Accomplishes all tasks as appropriately assigned or requested for successful completion of the mission

Requirements:

• Preferred applicant with related experiences with Manufacturing Machinery
• Must be able to carry out physical hands-on duties including lifting activities (More than 10KG loads/products)
• Good working attitude and willing to learn
• Training will be provided
• 6days work week (Monday to Saturday)
• Applicants must be willing to work in Changi North

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

1. Cutting and trimming hair according to cutomers' instructions.

2. Shaving, trimming and shaping clients’ beards and mustaches.

3.Washing and conditioning clients’ hair.

4. Providing hair treatments and coloring.

5. Ensuring that combs, scissors, razors, and other instruments are cleaned and sanitized after each use.

6. Providing face, scalp and neck massages.

RESPONSIBILITIES

- Welcoming and seating guests

- Taking food and beverage orders from guests

- Able to give suggestions based on customers' preference

- Always maintain a clean and tidy area

- Handling multiple tables and tasks in an efficient manner.

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Summary:

• 6 Month Contract till 31 July 2024 end
• Other Benefit and Bonus be given, same as permanent staff
• Salary up to $3,800

Reponsibilities:

• Support the program team to ensure that program activities will be implemented on time, scope and within budget, achieving the related performance objectives.
• Manages all internal delivery, community partners, third party providers (contractors) service delivery, where necessary.
• Coordinating the logistics support, facilities and supporting the administrative aspects of the various intervention workshops.
• Facilitate and coordinate the delivery of the program in the community and provide logistics and marketing support.
• Handle ad-hoc assignments when required including helping out in GIC programmes and events as assigned.
• Fosters a strong working relationship between all stakeholders in the program, including partners/providers, the clinical staff, administration and information management staff.
• Ensure compliance to standards and processes to preserve patient privacy, confidentiality, and the security of health information.
• Project /Secretariat Support -Provide administrative support its workgroups and projects
• This includes but not limited to meeting coordination and working with Project Lead(s) to curate meeting agenda, draft minutes of meeting, follow up on matters arising, and project/programme planning.
• Any other special projects, as and when assigned by supervisor.

Requirements

• Minimum Diploma or Bachelor holder in any major.
• Experience in the healthcare industry will be an advantage
• Preferably possess written, analytical, communication and presentation skills
• Proficient in various computer applications, including Microsoft Word, Excel & PowerPoint.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Duties & Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster SRE mindset as part of software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously delivery new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

BANKING EXP is a MUST , DATA WAREHOUSING Background .

We are seeking a dynamic and customer-centric individual with strong understanding of data platforms, business / data analysis, analytics, and financial data to join our team as the Customer Success Lead

Data Platform plays a pivotal role in driving strategic decision-making and enhancing customer experiences. We are seeking a dynamic and customer-centric individual with strong understanding of data platforms, business / data analysis, analytics, and financial data to join our team as the Customer Success Lead for Data Platform.

Responsibilities:

Build and maintain strong relationships with key stakeholders, including internal teams and external clients, to ensure customer satisfaction and success.
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
Conduct training sessions, webinars, and workshops to educate customers on the features and capabilities of the Data Platform.
Gather feedback from customers and collaborate with cross-functional teams to drive continuous improvement.
Establish key performance indicators (KPIs) to measure customer success and satisfaction.
Proactively monitor customer usage patterns and intervene when necessary to address potential issues or challenges.
Act as the voice of the customer internally, providing insights and feedback to product development and engineering teams.
Collaborate with the product team to prioritize and implement customer-driven enhancements to the Data Platform.
Facilitate knowledge sharing sessions and create a community for customers to exchange ideas and best practices.
Proven experience in Data analysis, customer success or similar role within the banking or financial services industry.
Strong understanding of data platforms, analytics, and financial data.
Excellent communication, presentation, and interpersonal skills.
Ability to analyze customer data and feedback to drive strategic decision-making.
Proactive problem-solving skills and a customer-centric mindset.

About the Job

At the forefront of vaccine development, we’re driven to prevent diseases and reduce the severity of infections in people of all ages. We partner with public health, medical, and scientific communities to improve access to life-protecting vaccines, increasing vaccination coverage around the globe.

Job Purpose:

• Lead the commercial strategy to steer Sanofi Vaccines roadmap in Asia-JPAC
• Drive the go-to-market transformation, enhance engagement with external stakeholders and innovate in customer-solutions
• Drive performance and resources allocation exercises with an enterprise, One Sanofi, approach and support strategic planning
• Equip Leaders and teams in Asia-JPAC with robust and externally-focused insights to make better informed prioritization and support the continuous transformation
• Drive strategic initiatives within the Vaccines GBUs.

Key Results & Accountabilities:

1. Lead Business and Commercial strategy

• Continuous assessment of portfolio, market trends and performance to develop strategy for accelerating growth and tapping into opportunities
• Support planning and uptake of new launches
• Shape and steer Sanofi Roadmap through orchestrating key transformational changes needed to achieve goals
• Drive commercial strategy and execution across Asia-JPAC countries
• Work in collaboration with Trade teams when relevant

2. Drive go-to-market transformation

• Drive Go-To-Market strategy and execution with country teams. Define growth models focused on must-win choices
• Define optimal operating models to fuel growth of key brands
• Reinforce digital transformation, Omnichannel Engagement (OCE) excellence for optimal customers journeys and impact
• Drive transformation and development of the customer facing teams
• Orchestrate and execute above activities leveraging Sanofi BO&S and digitals tools and expertise

3. Drive performance, resources allocation exercises and strategic planning

• Work with BO&S and country teams to assess performance and shape plans of action for kicking the growth curve
• Prioritize investments behind growth platforms
• Work hand in hand with the BO&S and Digital teams in countries to support data-driven decision making, tracking and precision marketing approaches
• Lead strategic planning exercises in collaboration with Finance, Business Operations and country teams

4 . Innovate in Customer Solutions

• Innovate in solutions for optimal customers’ experience with Sanofi Vaccines for prescribers, vaccinators, patients in terms of engagement and adoption journey
• Support Vaccine Coverage Rate – VCR ramp up through new models and channels (Pharmacy Based Immunization, e-commerce, partnerships….)

In addition to the above, Strategy and Commercial Lead is responsible for:

Maintaining Compliance

• Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company

Ethical Leadership

• Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.
• Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role

Environmental and Safety Leadership

To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:

• Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment
• Report any accident, incident or near miss, whether it be of personal injury or property damage
• Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence
• Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and/or manager.

Key Working Relationships:

Internally - Cross Functional Collaboration with:

• Regional Function Heads (Finance, P&C, Medical, Business Operations, ..)
• Country GMs
• Global teams in Vaccines (F&PS, Franchises, Commercial Excellence, Medical, E&BI, Legal, etc)
• Teams cross GBUs
• BO&S, Digital, OCE and TRM teams
• Global Function Heads/Team (e.g. Transformation Office, New Business Models)

Externally - Would be expected to be involved with:

• External partners and suppliers
• Start-ups, tech hubs and etc.

About You

Education

• Business or scientific background, Bachelor degree, MBA is a plu

Required knowledge and/or experience

• Minimum 7 years’ experience in business or commercial roles
• Experience in sales and marketing is a plus
• Excellent strategic thinking and analytical skills
• Leadership, team spirit, persuasiveness & influence, highly collaborative with all cross functional partners
• Strong drive, sense of ownership, solution and impact oriented
• Capacity to work in a volatile, fast-paced environment

Language skills

• Excellent communication and presentation skills (both written and spoken) in English.

Others:

• Willing to travel approximately 25% of time across the region

Job Responsibilities:

• Conduct regular patrols and security checks within the hotel premise and report any suspicious, maintenance and/ or hazardous concerns to the Security Manager
• Provide crowd and traffic control for VIPs and all official events of the Centre
• Investigate and report all allegations of theft, criminal damage and other incidents to the Security Manager
• Prepare Incident Report pertaining to all safety and security related incidents after the necessary actions have been taken
• Manage undesirable behavior in a professional manner, intervene and defuse potential altercations
• Constantly remain updated on fire evacuation procedures, and handle catastrophic situations such as bomb threats and evacuation procedures effectively
• Oversee carpark operations and render assistance where necessary
• Assist Front Desk Office with luggage and transport arrangement duties when required

Job Requirements:

• Minimum 1 year relevant experience
• Matured and positive individual with absolute discretion and confidentiality regarding confidential information
• Ability to maintain a sound sense of judgment in emergency situations
• Holder of a valid security license issued from the Singapore Police Force
• Completed WSQ Security module (Provide Guard and Patrol Services, Handle Security Incidents and Services, Recognise Terrorist Threats)
• Able to commit to rotating shifts including public holidays and weekends.
• Preferable First Aid, CPR & AED certified
• Working Location will be in Orchard area
• 4 days work week with 2 working shifts. (8am to 8pm and 8pm to 8am)
• Fixed OT allowance provded

Please send your resume to [email protected] or contact HR @ 9149 3159 to arrange for an interview.

!!! Hiring for new campus !!!

Receptionist

Location: Holland Campus (nearest MRT: Holland Village)

Salary range: S$2200-2600 per month (commensurate with experience)

Responsibilities:

• Answers all phone calls politely, and disseminates messages promptly when the staff is unavailable
• Assisting parents in locating their children in school, relay messages to classrooms, sending items from parents to children to the classrooms
• Providing necessary assistance to primary school children such as contacting parents, sending birthday cakes to classrooms etc..
• Assists the Directors in making appointments for meeting
• Directs walk-in customers to the Customer Service Executives promptly
• Takes messages for Directors
• Assists Customer Service Department in ensuring that the brochures are available, updated and accurate
• General administrative duties such as printing of staff pass / data-entry etc
• Arranging dispatch items and coordinates all deliveries/postages
• Ensures a clean and tidy reception area
• Other duties as assigned

Requirements:

• Neat, organized and meticulous
• Passion for children
• Able to work independently

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & indicate in the subject as "Receptionist (Holland)".

We regret that only shortlisted candidates will be notified.

As a Restaurant Manager, you shall willingly and diligently carry out the duties assigned to you, including but not limited to the following:

1. Oversee the service of the Restaurant.

2. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.

3. Take immediate action to deal with all guests’ complaints.

4. Ensure orderliness in the Restaurant, and handle emergency and difficult situations.

5. Manage all marketing and advertising activities and/or opportunities for the Restaurant.

6. Ensure that no standing bills stays on the system, and account for all voided bills.

7. Oversee the content, design, delivery and quality of all marketing, promotion and publicity materials, programs and services.

8. In charge of cost control ensuring that the monthly operational expenses of the Restaurant, is capped at an acceptable range.

9. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of the Restaurant and connected areas or pantries.

10. Ensure that all service staff are well groomed, properly attired and efficient.

11. Assist the Executive Chef in implementing training of service staff to ensure all service staff possess complete and thorough menu knowledge of the food and beverage items for all service periods.

12. Assist the Executive Chef in preparing the necessary data for the budget in respective areas of responsibility, project annual staff and beverage costs, take corrective action where necessary to help ensure that the Company’s financial goals are met.

13. Ensure a close professional working relationship with other staff members at all times.

14. Attend all team briefs as required.

15. Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plateware and crockery.

16. Perform miscellaneous job-related duties as assigned.

Salary Range: $5,000 - $6,500

Kindly send your CV to [email protected]