Responsibilities

• Support enrolment growth initiatives
• Education advisory discussion with students, parents and school stakeholders advising on our portfolio of products
• Development and implementation of sales and marketing plan to meet or exceed the sale goals
• Manage relationships with key stakeholders for markets that come under your target
• Strong business sense and industry expertise
• Analyse statistic, identify trend and prepare sales report for submission to top management

Requirement

• Relevant Diploma qualification(s) and/or proven marketing and sales experience
• Sales force experience desirable
• Proficient with MS Office applications
• Goal driven and able to meet targets
• Familiar with Social Media Platforms
• Fluent in both written and spoken English and Mandarin language to liaise with Chinese speaking counterparts.
• High communication skills
• Able to learn new things and work independently
• Responsible, enthusiasm towards the company, Integrity

COMPANY DESCRIPTION

Red Shield Industries (RSI) is the social enterprise arm of The Salvation Army. By re-using, recycling and restoring donations in kind from the public and corporations, it generates income through its Family Stores to support our mission to provide holistic care to the community.

RSI also strives to assist humanitarian needs in times of crisis and emergency, leveraging on its logistics network to deliever aid to crisis areas in the region quickly and efficiently.

Working closely with local and international organisations, RSI engages them in meaningful programmes for their coprate social responsibility initiatives.

https://www.salvationarmy.org/singapore/red_shield_industries

RESPONSIBILITIES

The Truck Driver will lead to collect and deliver donated items to designated sites with established quality, environment and safety practices.

Key Responsibilities

• Collection of donated items from donation booths and residential as assigned
• Delivery of stocks to Family Thrift Stores
• Ensure proper maintenance of Donation Booths
• Perform daily vehicle check and maintain cleanliness of the vehicle

• Possess Class 4 Singapore driving licence
• Familiar with Singapore roads
• Have to be ability to do physical labour for extended periods (weight handling up to 20kg)
• Able to speak and write simple English

Working Hours

5.5 days / 44 hours per week

Mondays to Sundays (including Public Holiday)

8.30am to 6.00pm

* 1 Rest Day per week will be rostered

Are you ready to deliver impactful strategies to help ignite love for LEGO in the hearts of kids and adults?

Join our amazing team to support, build and maintain partnerships and bring value to drive the business growth for the Vietnam Market!

Core Responsibilities

Customer management

Partner customers pro-actively to work on joint business planning, promotion and assortment planning. Working on accounts daily with the following main tasks:

• Preparing customer business plans with strategical thinking, Contribution to Trade (CTT) management and trading terms negotiation.
• Partner with trade marketing team for promotion and in-store activities. Measuring promotion effectiveness through consumer sales tracking and analysis.
• Prepare and participate in customer meetings, including a great deal of Excel and PowerPoint work.
• Preparing monthly reports, customer scorecard, P&L, by theme and by store detail analysis.
• Conducting regular store visits which include the preparation and analysis of planograms.

Demand Planning and Forecast Process

Responsible for driving the Launch and Promotions planning, sales forecast and space planning in stores. Conducting demand analysis and managing channel flow casting and exit strategy with customers.

Collaboration with Marketing

Actively involved in Key Account Manager (KAM) internal meetings and regional direction follow-ups. Act as a sparring partner for the India and Emerging Asia (IEA) marketing team to leverage regional and global campaigns in Vietnam.

Play your part in our team succeeding

The Vietnam market is a part of BU IEA and is a distributor market managed by a KAM in Singapore.

The business in Vietnam including operations, e-commerce, marketing, and finance is fully supported from our central office in Singapore.

This role is based in Singapore and will report directly to General Manager of BU India and Emerging Asia. You will be responsible for distribution, sales and merchandising of the LEGO brand for Vietnam.

Do you have what it takes?

• Solid customer facing key account management experience, preferably within MNC’s in the packaged goods industry.
• Strong salesperson with hands on experience of successful negotiations & delivering multi-year account improvements. Needs to express a genuine interest and motivation to build long-term win-win relationships with customers.
• Commercial & Entrepreneurial acumen; able to analyze market and customer information turning them into insights. Able to identify business opportunities both with short- and long-term impact.
• Strong collaboration and communication skills.
• Operational knowledge of the Vietnam market
• Ability to handle complexity. High level of resilience, adaptation and agility.
• Regular travelling to Vietnam and possibly other distributor markets.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Job Description & Requirements

1. ABLE TO MAKE COFFEE AND TEA AT COFFEESHOP STALL

2. ABLE TO TRAIN NEW STAFF

3. ABLE TO HAND ON AND CREATE DRINKS

4. NEW TO IN CHARGE OF THE DAILY OPERATIONS

5. REPORT TO MANAGER DAILY

6. MINIMUN 5 YEARS OF EXPERIENCE IN THE SAME TRADE

7. To oversee the the coffeshop and assist supervisor and manager on any complains

8. Purchase of daily goods within budget guidelines and to the highest standard

9. Able to work long hours

10. Able to work night shift

Are you interested in joining one of the leading consulting companies, creating value for customers, people and societies world-wide? Are you a dedicated and proactive engineering and have experience in underground MRT stations and tunnels? If you can answer 'yes' to both questions, this could be the next step in your career.

JOIN COWI INTERNATIONAL's TEAM IN SINGAPORE

With over 93 offices worldwide, COWI is a leading international consulting group providing clients with innovative and sustainable solutions to complex challenges within transportation, energy, environment, water, industry, buildings and planning. Together with our over 6,500 dedicated professionals, COWI pushes the boundaries of engineering design around the globe.

As a member of the SE Asia team, you will support local and international projects across the transportation and energy sectors, including railways, highways, metros, marine, wind, hydro, and more.

You will be joined by hundreds of skilled experts, collaborating over the entire lifecycle of a project – from idea, concept and design, to operation and maintenance within our portfolio of tunnels & underground structures, bridges, complex structures, ground engineering and reclamation projects.

DESIGN THE FUTURE WITH A GLOBAL TEAM OF EXPERTS

In this position, you will join our global team of experts and structural sector of our business in Singapore. Your finest task in our team will be to run projects, develop client relationships and act as a support to our civil/structural team.

You will be accountable for leading and mentoring a team of engineers and technicians involved on a variety structural designs for ERSS, structural and civil engineering projects, liaising with clients and other stakeholders. You will be engaged in the project management of a project from feasibility through to detailed design and be the technical lead for the scheme.

On a day-to-day basis, you will be responsible for:

• Leading the civil and structural design and analysis for either tender and/or detailed design.
• Ensuring that design, assessments and checking of designs are in accordance with the current Standards, Codes of Practice and Best Practice
• Review/checking/approval of designs, assessments and calculations in accordance with quality procedures
• Preparation of risk assessments and full compliance with DfS
• Coordination of work undertaken by external sub-contractors and design checkers and Client management
• Attending meetings and liaising with clients, authorities, and other stakeholders
• Being involved in internal technical and other activities and making contribution to the team development

COWI is a leader within our field, because our employees are leaders within theirs. We invite you to learn from the best and realise your potential in an outstanding environment, where we collaborate on shaping tomorrow's societies. Alongside your manager, you outline the path for your development and build your expertise on a day-to-day basis, working on global and local assignments.

YOUR SKILLS. OUR TEAM. TOGETHER, WE DESIGN THE FUTURE

Your skills are the key to our success. Working across borders and disciplines, we share knowledge and build strong relationships with colleagues and customers. You contribute your expertise and get to learn from the best.

To succeed in this position, we believe that you should be a team player with excellent communications skills in English, time management and good leadership skills.

Furthermore, you should:

• Have a clear career goal, positive work attitude and good at working as a team
• Hold a recognised Engineering degree by Professional Engineering Board (Singapore), preferably a registered Professional Engineer – PE(Civil).
• Have experience of working in a design environment in Singapore (mandatory)
• Have sound understanding of DfS Regulations, specifically the designer's requirements and the risk assessment process.
• Have experience in designing of underground MRT station (mandatory)
• Have experience in the civil engineering and underground construction sectors - both on site and in design office is preferred.
• Have ability to manage small projects and interface with other disciplines.

EQUAL-OPPORTUNITY EMPLOYER

COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, COWI complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Part time office cleaner required at Beach Rd, Weekdays 7am to 11am.

Please call 84682807 or 97760518 for more details.

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Part-Time Contract

- Pre-U IELTS course teacher

- AM or PM class available

DUTIES AND RESPONSIBILITIES

• Empower students to achieve their desired IELTS scores (Overall Score of 6.0) through customized coaching and engaging lessons.
• Employ varied teaching methods that cater to diverse learners.
• Connect effectively with students from all backgrounds to foster a dynamic learning environment.
• Provide insightful feedback through regular progress reports and evaluation of key learning areas, including overall work quality.
• Craft and assess engaging practice tests, exams, and reports to equip students for success.
• Ensure timely feedback on all assignments, tests, and exams to support effective learning.
• Contribute to departmental success by completing required reports and actively participating in meetings.

• Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.
• Assisting with the loading and offloading of staff luggage, products, and materials.
• Adjusting travel routes to avoid traffic congestion or road construction.
• Promptly informing the company of any tickets issued against the company vehicle during work hours.
• Ensuring that the company vehicle is always parked in areas that permit parking in order to avoid towing.
• Keeping the company vehicle clean and properly maintained by performing regular washing, cleaning and vehicle maintenance.
• Providing accurate time records of the company vehicle’s coming and goings.
• Reporting any accidents, injuries, and vehicle damage to management.

YOUR DAY TO DAY

• Assist in the timely billing of accounts
• Maintain a filing system for account receivable records
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system
• In the absence of the Account Clerk, handle correspondence and queries regarding city ledger accounts
• Assist in the reconciliation of accounts
• Process all invoices and statements
• Record and process payments of goods and services
• Maintain a filing system for accounts payable records
• Check arithmetic accuracy and invoices
• Assist in reconciling the weekly purchase log
• Prepare cheque run for approval on a weekly basis
• Reconcile supplier statements with established records and report any discrepancies
• Assist in maintain the batch register and balance daily to general ledger
• Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid
• Calculate travel agent commissions
• Aid in the preparation of the travel agents cheque listing
• Use finance computer programs
• Respond to and resolve account queries
• Collate suppliers documentation for processing
• Posting of Non-PO invoices
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

WHAT WE NEED FROM YOU

• Experience in working internationally and cross- culturally in the hospitality industry
• Able to quickly and accurately assess the scope of implementation of proposed innovation and keeping in with the current trends and innovation in the industry
• Extensive and credible appreciation of brands
• Enquiring mind with an understanding of innovation and guest experience and the challenges involved in implementing successful change within the hotel operation
• Strong analytical and interpersonal communication skills. Able to network and influence peers and senior management with credible and compelling arguments
• Must be challenging, diplomatic and able to work across all levels of the organization
• A good ‘real world’ sensibility when applying strategic solutions
• High level of capability and credibility in influencing colleagues across functions
• High degree of personal drive, self starter and able to work independently without regular direct management
• Able to apply creative methodologies and thinking to the tasks
• Strong communication skills, both written and verbal; articulate, persuasive & influential; systematic and timely

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

We invite applications for a Postdoctoral Research Fellow to play a leading role in the development of a climate risk framework for Singapore and other major cities in Southeast Asia as part of an interdisciplinary and multi-institute research project titled Developing a risk assessment and communication platform to translate climate projections to policy.

The successful candidate will play a leading role in advancing our understanding of climate risk reduction in Singapore and the region, and work closely with Professor Winston Chow (Singapore Management University), Professor Adam Switzer (Nanyang Technological University), Associate Professor Sonny Rosenthal (Nanyang Technological University), Associate Professor Brian McAdoo (Duke University) and Associate Professor Terry van Gevelt (Singapore Management University).

Key tasks will include, among others:

• Conducting research to identify key climate risks in Singapore and other major cities in Southeast Asia;
• Examining instances of successful adaptation or maladaptation, and path dependencies in climate risk reduction approaches;
• Collaborating effectively with an interdisciplinary team;
• Publishing research findings in high-impact journals and presenting at international conferences;
• Mentoring graduate and undergraduate students.

This research project is supported by the National Research Foundation, Singapore, and the National Environment Agency under the Climate Impact Science Research Funding Initiative (Award No. CISR-2023-1R-22). Please contact Associate Professor Terry van Gevelt ([email protected]) with any queries concerning the position.

• A PhD in climate science, environmental science, ecology, or a related discipline.
• The successful candidate will have a strong research background in climate change, adaptation, and mitigation, and the development of risk frameworks as demonstrated by a track record of peer-reviewed publications and conference presentations.
• The candidate should further demonstrate proficiency in relevant modelling or data analysis tools, excellent communication skills, and an ability to conduct independent research and work effectively in an interdisciplinary team.
• An interest in translating climate science to policy is an added plus.

#LI-XL1

We are looking for full time Pre-Reg optometrist / Optometrist.

To work with senior optometrist and optician as a team delivering quality primary eye care services in community.

Job Highlights:

• Five days / week
• Learn wide spectrum of fine clinical skills from senior optometrist.
• Starting salary $3,000 - $5,000.
• Career inclined optometrist has the opportunity to become business partner.
• Close on every Sunday & Pub. holiday

Job Responsibility:

· Routine optometric procedures.

· Advise and manage patients’ needs.

· Optical dispensing.

· Optical shop business management.

· Maintaining a clean and tidy shop environment.

Requirements:

OOB registrable qualification.

Company Overview

We are a well-equipped and long-established independent optometric practice providing comprehensive professional primary eyecare since 1986.

Additional Company Information:

Opening Hours: Monday - Friday, 10.00am - 7.30pm. Saturday, 10.00am – 7.00pm

Contact Alan: 96354246, [email protected]

=============================================

We are looking for an experienced, service-driven leader to fill the role of Management Executive for our establishments. This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the establishment. Familiarity with back-end service operations, grievance procedures and training plans is critical in surpassing the industry service standards.

You’ll be-in charge of:

• Assisting the Managers in the daily F&B operations; ensure the quality and consistency of all products meet desired standards.
• Managing stocks and inventories
• Building and maintaining guest relationships
• Attending to any feedback or complaints from guests
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Participating in and lead training sessions, briefings and team meetings
• Managing assigned sections to provide an awesome service experience for customers

We are looking for someone who is:

• Highly motivated individual with a positive attitude
• Excellent on communication and interpersonal skills
• Experienced working in a similar capacity
• Able to multi-task and work in a high volume atmosphere

Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards. Ensure accurate maintenance of all employee records and files. Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This position reports to Learning & Programme Manager, Certification Programmes.

KEY RESPONSIBILITIES

(A) Course Administration:

· Provide support for course development, enhancement and management, including preparation and procurement of materials, scheduling, course registrations and enrolments

· Coordinate and prepare logistics for learning activities, including venue and facilities setup, catering, etc.

· Provide other administrative support, including procurement, preparation of reports, etc.

(B) Learner Management:

· Manage learner records and database processes.

· Manage course registrations and enrolments.

· Assist in the orientation and onboarding of learners.

· Dealing with learner enquiries.

· Collect feedback from learners.

(C) Administration of Learning Management System (LMS):

· Administer user accounts on the LMS.

· Upload and distribute course materials through the LMS.

· Monitor learner progress and prepare learning progress reports.

· Liaise with LMS vendors/suppliers for support.

(D) Course Funding Administration:

· Prepare necessary documentation and execute processes to support Skillsfuture Singapore course funding applications and disbursement and any other subsidy schemes.

KEY SPECIFICATION

· Minimum diploma with at least 3 years’ relevant working experience.

· Prior experience in educational administration, programme coordination, or a related field, preferably in a higher education or adult learner setting

· Experience with using and administering learning management systems would be an advantage.

· Prior experience with Skillsfuture Singapore funding administration would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful and organised.

· Able to work confidently with members of the Judiciary and legal community

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

Job Description

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

Job Responsibilities:

• Opening and closing of centre (12.30pm to 9.30pm on weekdays and 10am to 5pm on weekends)
• Managing front counter and centre hotline
• Performing customer service duties and answering all enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Any other adhoc duties

CDAC@ Bedok

Blk 138 Bedok North St 2 #01-185 Singapore 460138

Vacancy for one admin support staff on 28-hour work week including working on weekends (Saturday or Sunday).

Monday: 12.30 pm – 5.00 pm / 5.00 pm to 9.30 pm (rotating every 3mths)

Wednesday: 12.30 pm to 9.30 pm

Friday: 12.30 pm to 9.30 pm

Saturday / Sunday: 10.00 am to 5.00 pm

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Able to serve Dialect-speaking clients will be an added advantage
• Possess prior customer service experience
• Computer literate
• Service-oriented and Team player
• Passion to serve in social service sector

· Answer incoming calls and perform other receptionist duties when needed

· Apply, maintain and update outlets’ relevant licences, (SFA, Electrical license, Music License, Liquor Licence etc.)

· Render administrative support to CEO and Business Planning Managers

· Assist Business Planning Managers for the setting up of new outlets and closure of outlets

· Maintain proper filing and disposal of confidential document

· Order office supplies, Stationary and research new deals and suppliers

· Run company’s errands to post office, SFA, SP services and office supply store

· Coordinates and organizes department meetings and conferences including meeting venue bookings, catering requirements, sets up the room and any other requirements of department meetings;

· Performs clerical functions such as preparing correspondence, receiving visitors, arranging courier services etc.

· Reviews periodically, ie monthly, yearly sales/product mix, expenditure and profitability and develop effective solutions or recommendations to management.

· Assist in new store opening / closure of restaurant and liaise with contractor and vendors

· Any other ad-hoc duties assigned.

-Handle general housekeeping and food preperation

-Able to work independently

-Learn as you go

-Near City

1. Provide details estimation with Taking-Off Quantity and understanding of requirements in each tender that meet Client’s expectation.
2. Able to complete task within given schedule and compliance to work flow chart.
3. Acceptance of work assignment, keep proactively and well communicated.
4. Well arrangement of works to ensure efficiency and accuracy.
5. Ensure Problem are solved immediately that will not hinder the work progress.
6. Able to follow instruction on work assigned and deliverable.
7. Sourcing of sub-con quotation , comparison and evaluation.
8. Able to determine correct pricing after evaluation of quotation.

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

Job Scope:

• Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
• Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
• Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
• Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
• Provide regular reports on customer service performance to senior management and handle escalations.
• Ensure compliance with relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

Requirements:

• Preferably 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
• Preferably 3 years of customer service team management experience, covering multiple countries

EA Licence: 17C8713

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

The Assistant Director, Fundraising is responsible for leading and directing the fundraising strategies, campaigns and capital development initiatives. He/she will contribute to bringing a philanthropic spirit to the local community, focusing particularly on the public with the aim of developing a stronger commitment towards charity.

Responsibilities:

• Lead and manage the team towards THKMC and department success within all regulatory requirements and internal governance policies.
• Lead and develop creative and innovative fundraising strategies which shall be continually reviewed and adapted whenever necessary, to secure funding to support the organizations goals and service strategy.
• Cultivate and secure corporate partnerships, sponsorships and approach trusts, government agencies and other bodies that could potentially make grants to the organization.
• Lead and ensure that fundraising goals are achieved and tracked as well as meeting donors expectations.
• Strategize and improve the digital marketing efforts and social media presence.
• Assess fundraising strategies effectiveness and modify accordingly to align with the organizations goals.
• Lead and ensure compliance to best practice in Direct Marketing, Data Protection and the Guiding Principles for Fundraising.

Requirements:

• Degree in Business/Marketing/Media/Social Services
• At least 12 years of relevant working experience, with at least 5 years in a leadership position.
• Ability to adapt, evolve and collaborate with others across different environments.
• Meticulous, strong organizational and interpersonal skills with ability to function in a multi-cultural environment.
• Desire to excel and thrive in a dynamic social service setting.
• Possess service-oriented attitude and strong in stakeholder management.
• Proficient in MS Office skills in Microsoft PowerPoint, Word and Excel.
• Good knowledge and understanding of social media marketing and other digital marketing tactics.
• Excellent communication and written skills.
• A passion to serve.

Our client, a leading retail bank is looking for highly driven sales personnel to join their expanding team.

Key Responsibilities:

• Primarily serve individual retail customer and advise them on various personal banking and financial products and services.
• Seek opportunities to engage customers through branch banking touch points, tele-appointments, and/or outreach programs.
• Possess sound financial knowledge and provide holistic financial planning advice to customers.
• Good understanding of banking regulations and to adhere to rules and guidelines when conducting business.
• Always conduct yourself professionally and deliver service standard as prescribed by the Bank service values.
• Achieve a balanced scorecard set by the company.

The ideal candidate will possess the following:

• Diploma/ degree in any discipline
• Willingness to work on a flexible schedule that includes weekends
• Passion for banking and wealth management
• Excellent communication and listening skills
• Confidence and Presentation skills
• Ability to explain complex information clearly and simply

Interested candidates are invited to submit your resume via APPLY NOW button or drop me an email at [email protected].

We regret that only shortlisted applicants will be notified.

Data provided is for recruitment purposes only.
Business Registration Number: 200611680D
License Number: 10C5117
EA Personal Registration Number: R22107677

1)Proactively communicate with existing customers and engage with potential customers with a clear and concise understanding as you identify business needs and develop customer-unique strategies and solutions.

2)Proactively coordinate internal resources and external vendors to deliver solutions with a clear vision and concise presentation of internal and external sales pitches to achieve customer buy-in and success. 3)Deep understanding of customer needs, create customised business solutions that take into account the obstacles faced by customers and communicate effectively with customers and external or internal forces to achieve set goals effectively. 4)Acquired the ability to build strong relationships internally with team members and externally with stakeholders and external vendors to understand how to work together to achieve goals. Individuals must be able to negotiate and successfully conclude contracts with customers effectively. 5)Comprehensive and accurate analysis of market data, including segments such as customers, competitors, competitive analysis, market opportunities, threats, strengths and weaknesses of our organization to understand our position and plans and create stronger connections. To build and improve our competitiveness, promote organizational growth and facilitate entry into new markets with competitive potential.

6)Actively participate in strategy development and identify trends and insights to optimize performance.This is done by taking ownership of marketing channels and improving marketing through developing promotional materials, websites, and other campaigns to reach a more extensive audience base.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation