ARTICARES - We are leaders in innovative medical technologies including human like decision-making robotics and artificially intelligent solutions that facilitate personalized rehabilitation after injuries such as stroke, dementia, and accidents – a common occurrence in aging population. Our solutions are the outcome of strong collaborations between experts in medical and engineering fields, validated by clinical studies, and made available to you by people who care about making every step of patients’ rehabilitation journey a bit easier. Today, we are one of the fastest-growing companies in this field and our solutions are deployed in major healthcare institutions in Singapore, APAC & EU. We are global, richly diverse team boasting more than 8 nationalities with a vision to make a difference in the healthcare journey. We combine our innovations with out-of-the-box business offerings for providing comprehensive support throughout the hospital to home journey of patients. Join us to make a real difference.

Position/job title

Business Development & Marketing Specialist

As a Business Development & Marketing Specialist, your primary goal is to drive business growth. You will develop new business proposals focused on financial gain, as well as establishing strategic partnerships to build long-term relationships with new and existing customers. You will work closely with the Sales team to create and apply an effective Sales strategy. You will also be responsible for ensuring successful company branding and marketing. This is a full-time role based in Singapore.

Role Description

• Identify new business opportunities and partnerships to expand market reach (B2B and B2B2C)
• Responsible for the new market analysis and development including sales channels growth internationally.
• Implement digital marketing strategies tailored to healthcare professionals and institutions.
• Establish, develop, and maintain positive business and customer relationships.
• Proficiency in writing persuasive and effective business proposals
• Analyse customer needs and industry trends to develop strategies for business growth.
• Collaborate with KOLs for product endorsements and participation in educational events.

Qualifications

• Bachelor's or master's degree in business, marketing, or a related field. A background in life sciences, engineering, or a healthcare-related field is advantageous.
• Proven experience in business development and marketing within the MedTech or healthcare industry.
• Excellent communication skills with the ability to convey complex medical concepts to both technical and non-technical audiences.
• Proficient in using relevant software and tools for marketing analytics and customer relationship management.
• [Optional] Physio or occupational therapists with good communication skills can also apply.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preparations, presentation and storage to ensure food health and safety compliance
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Job Highlights

• Hybrid Working Model
• Medical + Dental Benefits
• Birthday Leave

Duties and Responsibilities

• Plan, develop and execute marketing initiatives for social media platforms
• Assist with marketing campaigns, including content creation, new-product launches and sales enablement
• Conduct thorough market research to identify trends, competitor offerings and user needs.
• Work closely with stakeholders to define new features, improvements and functionalities for product.
• Plan and execute product launches, coordinating with marketing and sales teams.
• Review and refine content materials to maintain high-quality standards.

Qualification and Skills

• Bachelor's Degree
• Ability to work independently
• Detail-oriented, excellent written and verbal communication skills
• Strong subject expertise and knowledge in Secondary Science will be an advantage
• Prior experience in content development for educational materials will be an advantage

Roles & Responsibilities

Sunshine Vet Care is seeking dedicated and energetic individual to join the team as Veterinary Technician. Located at Hougang Village, our purpose-built clinic has a supportive and experienced team contributing to the smooth running of the practice and excellent care of animal health and welfare. We are looking for someone who is able to multi task and double up as a Vet Tech and Receptionist. On-the-job training and mentorship to develop the skills and knowledge will be provided.

Work-life balance is important. We offer competitive salaries that commensurate with clinical experience and also encourage and support continuing education. If you are keen to join our fun, dynamic and dedicated team, please send your resume with recent photo to [email protected]. Only shortlisted applicants will be contacted.

Website: https://sunshinevetcare.com

Phone number: 62468681

Requirements (Full/Part-time):

- Prior relevant work experience in the vet industry or graduated with a Diploma in Veterinary technology/Veterinary Bioscience

- Good communication skills

- Possess initiative and able to work well independently and as well as in a team.

Only shortlisted applicants will be contacted.

DevOps – CI/CD – Engineer

• Deep technical background,with hands-on experience in supporting CI/CD pipelines (Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA and Confluence).
• Deep technical background on Kubernetes deployment process.
• Good knowledge on maintaining/deploying secrets in Kubernetes.
• Prior working experience in setting up Jira workflow.
• Prior experience is customizing JIRA and Setting up confluence spaces.
• Prior hand-on experience in setting up CI/CD pipeline as a centralized solution.
• Hand on experience in setting up DevOps governance, Security standards and audit requirements.
• Prior experience in setting up DevOps pipeline in internal and external could offerings.
• Experience with continuous testing, techniques and tools (Junit, Sonar Cube, Veracode etc.)
• Technical exposure of automation accomplished with advanced Python, Chef, Ruby and PowerShell.
• Extensive experience in virtualization, cloud infrastructure and related technologies .

Responsibilities:

• Part of the VSAT product development team involved in designing LNA, Power Amplifier
• Up/Down Converter operating up to Ka band frequencies

Requirements:

• Bachelor's Degree in Electronics Communication Engineering
• At least 3 years of experience in any RF system/sub-system design
• Experience in RF circuit design like LNA, PA, Up/Down Converter, Synthesizer etc
• Working knowledge of RF test and measurement equipment
• Experience in using simulation software such as AWR, ADS, HFSS etc
• Experience in VSAT system or subsystem design is an added advantage

· Able to handle full set of accounts

· Handle quarterly GST submission and receivables

· Perform Accounts Payable function (i.e process invoices and payments)

· Manage month end close process and ensure all journals, bank reconciliations & etc

· Prepare monthly management reports

· Preparation of year end statutory financial statements

· Preparing documents for annual audits and liaising with auditors

· Liaise and communicate with bankers and internal related departments

· Ensuring compliance with current accounting standards

· Preparation of corporate tax computation

· Preparation of annual budget

· Assist in any other ad-hoc duties as assigned

· Prepare software Skills MYOB Software , IFCA ,Others

· Accounting experience in the Property Development industry would be an advantage

Assist with infrastructure planning and design

• Assist with the planning and design of infrastructure systems
• Assist with the documentation of infrastructure design and planning activities and decisions

Support infrastructure operations

• Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards

Maintain infrastructure

• Perform activities related to ongoing maintenance of infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines

Optimise infrastructure performance

• Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes

Resolve incidents

• Perform problem/issue identification and resolution
• Assist with simulation of user problems to resolve operating difficulties
• Follow up with users to ensure problem has been resolved
• Recommend system modifications to reduce user problems

Requirements

• At least 6 years' of experience in the Network Management and Support Services, Unified Communication, Wirecenter maintenance
• Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
• Network Support in the areas of wireless, wired, VPN
• Network certifications eg CCNE, CCNA

SAMH SAY-IT! (Sports, Arts, Youth Integrated Team) provides assessment and intervention for youths, and engages youths for ongoing monitoring and support. YIT also works actively with youth agencies, schools and community partners to provide holistic case management for youths and their families.

Key Responsibilities for Case Worker:

• Conduct mental health assessment for youths
• Provide individualised case management, counselling and psychosocial interventions for youths and their families
• Develop and conduct mental health outreach and programmes in the community
• Ensure active monitoring and support for youths
• Network with community partners forcollaboration and co-management
• Perform administrative duties and manage day-to-day operations

Person Specifications:

• Minimum degree in Psychology, Social Work orrelated discipline
• Experience working in Social Service Agencies,especially youth work will be an addedadvantage
• Experience with facilitation, case managementcounselling
• Must be proficient in MS Word, Excel andPowerpoint
• Experience with and having skills in the arts(visual arts, music, drama, dance, etc.) and/orsports will be an added advantage
• Minimum 2-3 years of relevant work experience

Desired personal traits:

• Good interpersonal and communication skills
• Independent and able to work in a team
• Motivated and passionate to serve youths inmental health sector
• Organised and timeliness in keeping up withdocumentation
• Teachable and willing to learn, adapt andimprove oneself
• Insightful and reflective

Senior Cook Job description

The Senior cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

That cook need to play as multitasking role he must be ready to washing vessels and cleaning kitchen environment

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Preparing deep fryer, utensils, and grill for shift

• Roti prate flour mixing

• Ready to cook Goring items (nasi,ikanpils,mee,kwithya,noodles)

• preparation of south indian & north indian curies

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a cook, or relevant work experience

• Legally able to work in establishments which serve alcohol

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Job Responsibilities:

• Assist in design, design development & tender documentation
• Liaise with Authorities to obtain statutory approval
• Liaises and discusses project-relevant issues with clients
• Coordinating and liaising with the various consultants and project team
• Assist in administering contracts and on site supervision
• Ensures design quality and authority compliance

Job Requirements:

• Have flair in design
• Proficient in skills in Autocad and Revit Architecture
• Graduated with a recognized Diploma, Degree in Architecture or equivalent from a local or foreign university
• Minimum 2 years of relevant architectural experience
• Able to work independently and have motivated personality
• Good technical knowledge and familiar with prevailing regulations and codes (URA, BCA, etc) is an advantage

Responsibilities

• Providing subregional oversight on accounting and controls
• Ensuring timely and accurate reporting of financial statements in accordance with IFRS and local GAAP reporting
• Leading a team of finance professionals in performing accounting and reporting, audit and FP&A
• Ensuring compliance with internal policies and procedures, and relevant regulatory and statutory requirements
• Coordinating and supporting audit and tax matters
• Work closely with Group Finance team for accounting, control, reporting and compliance matters
• Handle consolidation and reporting to support group consolidation
• Partnering with regional internal stakeholders, providing technical expertise and advice on complex accounting issues
• Key driver for implementation of group policies, processes, operations and systems. Involve in finance transformation projects and recommend any new or improvements to finance department process
• Execute and implement SOX controls relating to group process and account(s).
• Support any ad-hoc projects and tasks from time-to-time as required.

Responsibilities

• Providing subregional oversight on accounting and controls
• Ensuring timely and accurate reporting of financial statements in accordance with IFRS and local GAAP reporting
• Leading a team of finance professionals in performing accounting and reporting, audit and FP&A
• Ensuring compliance with internal policies and procedures, and relevant regulatory and statutory requirements
• Coordinating and supporting audit and tax matters
• Work closely with Group Finance team for accounting, control, reporting and compliance matters
• Handle consolidation and reporting to support group consolidation
• Partnering with regional internal stakeholders, providing technical expertise and advice on complex accounting issues
• Key driver for implementation of group policies, processes, operations and systems. Involve in finance transformation projects and recommend any new or improvements to finance department process
• Execute and implement SOX controls relating to group process and account(s).
• Support any ad-hoc projects and tasks from time-to-time as required.

JOB DESCRIPTION

· Preparing the monthly profit and loss, and balance sheet reports

· Managing full sets of accounts AR/AP/GL, including monthly/quarterly/yearly account closing

· Perform inter-company transactions reconciliation

· Maintain fixed assets and FRS116 recording and filing

· Prepare audit schedules and bank reconciliation

· Preparation and e-filing of GST

· Support & prepare documents and materials for auditing & tax purposes

· Perform other ad-hoc duties as assigned by the Management/head of the department

Requirements

· A recognised Diploma/ Professional Degree (Finance/ Accountancy /Banking or equivalent)

· Preferably Experience in XERO/NetSuite Accounting Software

· Proficient in MS Word & Excel (i.e. V-lookup)

· Self-motivated & able to plan, organise and work independently to meet job objectives and deadlines

· Good Team Player

· At least 2-3 years of working experience in similar position

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

The incumbent will be part of the Migrant Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities:

• Provide advisory services on labour legislations and employment practices (over email, phone and in person);
• Advise customers on matters related to employment disputes and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
• Assist to file employment related claims on behalf of the customer;
• Develop and maintain accurate customer related information into databases.

Job requirements:

• Prior 2-3 years’ experience in human resources, customer service or counselling is an added advantage.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• You should have a positive attitude and an interest in helping people.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook.

The position offered will be commensurate with the candidate’s experience and suitability.

Only shortlisted candidates will be notified.

Assistant Cook Job description

The assistant cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

That prata master need to play as multitasking role, candidate must be ready for flour mixing as well as making prata

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Roti prataflour mixing

• Making Varieties of RotiPrata (egg prata, Bananprata, coin prata,etc.,)

• Making Varieties of Dosai (Masaladosai, Ravadosai,Plaindosai, specialdosai,Geedosai. etc.,)

• Making Chappathi and Chappathi flour mixing

• preparation of south indian& north indian curies

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a busboy, cook, or relevant work experience

• Legally able to work in establishments which serve alcohol

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Summary: Provide administrative and operational support to the Centre.

Principal Responsibilities and Duties:

• Arrange & coordinate meetings, team activities, projects
• Ensure policies & procedures relating to health & safety from the authorities are in place
• Consolidates data & prepare relevant reports
• Process payments and receipts
• Maintain client / volunteer contacts and database
• Maintain a proper filing system
• Stock take (Stationery, resource, book supplies, uniform etc)
• Order supplies for Centre operation, including sourcing for suppliers.
• Other duties as assigned by Principals

Essential Skills and Qualifications:

• Min O Level
• 2 years of administrative and accounting experience

Core Competencies and Attributes:

• Good communication and interpersonal skills
• Multi-task & work independently with minimum supervision
• Neat, systematic and attentive to details
• Proficient in Microsoft Applications, Littlelives Application

We are looking for warm, caring and committed teachers to join our dedicated team of educators. If you love working with young children, are able to build strong relationships with children and their parents, and have qualifications in early childhood education, we welcome you to apply.

Responsibilities:

• Planning, preparing and carrying out activities with the children to encourage exploration and discovery

• Conducting lessons in Chinese according to the curriculum

• Observing and assessing each child’s development and learning

• Communicating and engaging with parents regularly

• Creating a safe, secure and stimulating environment for the children

Requirements:

• Diploma or degree in Early Childhood Care and Education

• Proficiency in Chinese

• Preferably at least two years of experience in a preschool / childcare

Responsibilities:

l Responsible for food preparation and cooking to standard operating procedures;

l Ensure smooth operations and allocation of duties within the kitchen;

l Ensure that all orders are fulfilled in a timely manner and to expected standards;

l Attend to kitchen-related duties stock- checking and inventory and ordering;

l Practice and ensure good hygiene and housekeeping standards within the kitchen;

l Ensure food is stored, prepare and presented in a safe and hygiene manner;

l Uphold high standards of food quality to ensure customer satisfaction.

Requirements

l Profound knowledge of different kinds of beverages

l Ability to manage numerous tasks, assign responsibilities and display high patience

l Able to work night shift and split shift

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description:

• must posses CEI certification and preferably from an recruitment agency background
• Develop and maintain client relationships, identify potiential custome
• Negotiate contract terms with clients
• Gather useful information from customer and competitor data
• Make and give presentations to prospective clients and internal executives
• Track, identify and add qualified prospects to sales pipeline
• Develop and manage strategic partnerships to grow business
• Track and report on the status of proposal components
• Conduct ongoing market research
• Drive the end-to-end sales process
• Prepare and submit sales contracts
• Preferably with class 3 lisence would be an added advantage

Requirements:

1) Certification in CEI

2) Must be a good communicator

3) Willing to take up chanllenges and meet targets

4) Preferrably to have atleast 2+ years experience preferably from a Recruitment agency background

6) Preferably with class 3 license

Benefits:

1) 5 days work week (8:30am - 6:00pm)

2) Attractive Commissions

3) Career Advancement

4) AL, MC, CL, PL as per MOM guidelines

5) Preferrably Multilingual is an added advantage

6) Attractive remuneration and perks (including Overseas trip*)

7) AWS

* For Best performer along with his/her immediate family.

Contact - Wam Kai Sheng (Lic No: R24119428) ([email protected])

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

• Be the integrator and key point of contact for cyber security policies, standards, guidelines and control libraries development and maintenance while facilitating engagement and collaboration with various stakeholders in public healthcare sector.

• Be the voice for the team from a sectoral cyber security perspective when evaluating stakeholders’ requirements, expectation, and interaction.

• Engage and drive alignment with both Synapxe and MOHH entities’ stakeholders including but not limited to CIOs, CISOs and other functional leaders.

• Facilitate roll out of campaigns on policies, risk management framework and assessment methodology.

• Drive cybersecurity policies adherence program and innovation to instill cyber risk awareness culture in making decisions.

• Evaluate evolving risk trend, posture and changing threat landscape and take a proactive approach to ensure our policies, standards, guidelines and control libraries remain relevant and fit-for-purpose.

• Own the development and continuously improve on the Public Healthcare cybersecurity policies socialization campaign.

• Evaluate emerging technologies, trends, and changes regulations.

• Maintain effective working relationships with peers, stakeholders, and regulators to seamlessly integrate the policy adherence into the overall strategic objectives and activities of the sector.

• Demonstrate your domain expertise; you are expected to further your own knowledge and improve productivity of your colleagues with activities such as creating learning content, presenting, and supporting a continuous learning culture.

• Bachelor’s degree in computer science or STEM Majors (Science, Technology, Engineering and Math) with over 15 years of experience.

• Recognized industry leading certifications in relevant areas such as CISM, CRISC, CISSP, and GIAC certifications

Desired Characteristics

• Experience in policy, standard and guideline implementation in cyber security and technology risk domain

• Solid technical writing and attention to details.

• Working knowledge on well-recognized frameworks & standards such as IM8, NIST CSF, COBIT5/2019, and ISO27000 series

• Command a good understanding and experience in cyber security, risk management, and compliance concepts and processes.

• Ability to consult and influence stakeholders on alignment of outcomes and desired technical solutions.

• Ability to Analyze, design, and develop a solution roadmap and implementation plan based upon a current vs future state.

• Working knowledge of balancing security and business needs

• Knowledgeable on full range of services catalog within a cybersecurity function and able to discuss overall solution.

• Experience sustaining operational stability through various life cycle phases.

• Able to lead early-stage customer interactions on cybersecurity design.

• Adept at navigating the organizational matrix; understanding people's roles, anticipate obstacles, identify workarounds, leverage resources and rally teammates.

• Understand how internal & external business model works and facilitate active customer engagement.

• Able to articulate the value of what is most important to the stakeholders to achieve desired outcomes.

• Able to produce functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

• Possess extensive knowledge of cybersecurity services in portfolio and proficiency in discussing each area.