ECAS Consultants Pte Ltd

Established Civil & Structural Engineering Consultancy Firm is looking for:

Resident Technical Officer

Diploma in the civil discipline or equivalent.

Accredited by JAC of IES/ACES as QSS.

Min. 3 years of relevant experience in supervision of residential building projects

Please indicate your expected salary and your available date.

Project Location: Tampines or Tengah

Responsibilities:

• Handle incoming and outgoing of computer spare parts daily which include updating of information to system and sorting of parts.
• Perform general logistics activities such as managing inventory control, including receiving, inspecting, and storing goods
• Check condition of part and add warranty sticker.
• Inspection of return parts, photo taking and Bookkeeping and maintaining the photos for future reference.
• Seek approval for Customer Induce Damaged parts.
• In charge of Parts Aging, ensuring parts are returned by engineer timely.
• Liaise with logistic partner for parts return collection.
• Monitor buffer parts request from admin/engineer team.
• Tracking of loaner units.
• Participate in stock take exercise from time to time.
• Prepare weekly reports.

Requirement:

• Min NITEC
• Computer literate with familiarity with MS Office (MS Excel, MS Outlook, etc)
• Able to develop and implement warehouse policies and procedures to optimise operational efficiency
• Be well organised and comfortable with deadline

Job Responsibilities:

• To study and be familiar with given architectural and structural drawings inclusive of the relevant shop drawings / detail drawings for works preparation and progress
• Supervise site architectural works
• Coordinate with the sub contractors and clients
• Review project specifications, construction drawings and some technical clarifications
• Handle work scheduling, project supervision, material requisitions and documentation
• Lead the architectural coordination meeting and prepare relevant meeting minutes
• To liaise with Site Engineers, Consultants, Architects & Suppliers
• Coordinate site activities, daily progress reports and able to supervise a group of contractors
• Responsible for work in all phases of the architectural process

Job Requirements

• Diploma / Degree in Architecture / Structure / MEP or its equivalent
• Minimum 5 years of relevant working experience
• Knowledge of BIM Requirements in Singapore standard
• A team player with sense of responsibility
• Good technical & communication skills to interact with people at all levels on site
• Willing to travel around project site offices within Singapore

Duties & Responsibilities include:

• Taking off quantities, sourcing sub-contractors & suppliers, pricing and preparation of tender submission
• Evaluation of price comparison and costing summary
• Project administration and documentation include preparation of interim valuations, pricing and agreement of contract variations, update claim submissions, preparation of final accounts
• Carry out site measurement
• Evaluation and certification of sub-contractors progress payments
• Other quantity surveying related duties

JOB REQUIREMENTS

• Minimum 3 years working experience in building construction
• Knowledge of building condition of contract
• Willing to learn and work under pressure
• Proficient in Microsoft Office
• konwledge in Mandrain languages to handle queries and feedbacks to associates, clients and customers

Telemarketing Executive

At CO Wealth Advisory, we are next generation Financial Advisers that deploy a Premier Wealth Service model to our regional High-Net-Worth, Mass Affluent and Corporate clients, providing a holistic and comprehensive suite of financial solutions for their personal and commercial needs.

We are now building an energetic and results-driven Telemarketing team to support our exciting business growth strategy in the region. Are you up for the challenge?

Responsibilities

• Perform telemarketing calls to generate sales and recruitment leads.
• Qualify sales and recruitment leads, sell ideas effectively to them, and convert for sales appointments or job interviews with the managers.
• Support marketing and recruitment campaigns by calling to invite and confirming attendance of qualified leads to sales and recruitment events.

Requirements

• Diploma or Degree holder.
• Able to communicate and build rapport with people at all levels with a positive and engaging personality.
• Strong persuasive and interpersonal skills with a customer focused attitude.
• Strong proficiency in the English language.
• Meticulous, results-driven, and able to work independently.

Additional info

• Attractive hourly rates plus performance incentives
• Full-time or Part-time positions available
• On-site, Mondays to Fridays, office hours

Ready to become a Winner in Life? Send your resume to [email protected]

About CO Wealth Advisory

We are next generation Financial Advisers that deploy a Premier Wealth Service model that goes beyond traditional insurance to offer our regional High-Net-Worth, Mass Affluent and Corporate clients a holistic suite of financial solutions for all their personal and commercial needs.

We are an award-winning and top performing agency of 20 years with AIA Singapore that embodies ownership, excellence, and prestige. Our people and culture are wholesome and collaborative, emphasising teamwork, trust, and tolerance.

About AIA Group

AIA Singapore is part of the AIA Group, the largest independent insurance group in the Asia Pacific with a presence across 18 markets. A reputable and instantly recognisable brand backed by a 100-year history, and well known for providing unrivalled training and support in the industry.

We are purpose-driven to help people live Healthier, Longer, Better, Lives by making a significant, positive impact for the communities we serve across Asia.

Ebisu Don is a rooftop sushi bar located high atop the Chinatown/Tiong Bahru neighbourhood. We are currently looking for a sushi chef who is both driven and passionate about the quality of his produce.

- at least 5 years experience in Japanese cuisine

- at least 2 years experience as sushi/sashimi chef level and above

- able to conceptualise new menus and food themes

- able to control and maximize inventory

- able to handle and control a small kitchen team

Job Description

• Prepare 3D BIM model and drawings using Autocad / Revit / Navis / Enscape software
• BIM set-up and modeling of MEPF system such as ACMV, sanitary, plumbing, gas, fire protection and electrical containment for PPVC residential and commercial projects
• interpret design and detailed technical drawings
• Prepare M&E shop drawings, section details, as-built drawings & submit on time
• To maintain and update drawings as needed and make corrections to drawings as directed by HOD
• Explain drawings to production or construction teams and provide adjustments if required
• Ensure final design comply with regulation and quality standards
• Other ad-hoc duties as assigned

Job Requirements

• Diploma / Degree in Electrical Engineering or Mechanical Engineering
• Proficient in Auto CAD and BIM Modeller
• At least 3 years of related experience

Job Responsibility

1. Implement an enhanced Site Safety, Health, and Environmental management system to manage risks and minimize accidents and incidents.
2. Investigate any incidents/accidents and advise on the remedial measures to be taken to prevent any recurrence;
3. Implement Safety, Health, and environment programs and initiatives
4. Prepare legal register and monitor it to ensure compliance with legal requirements including Singapore Standard and Code of Practice about EHS.
5. Organise lifting team, prepare lifting plan and lead PPVC module lifting operation.
6. Organise promotions such as EHS campaigns, training courses, competitions, contests, and other activities to develop and maintain the HSE consciousness of persons employed in the work site in establishing healthy and safe working conditions.
7. Identify training requirements, Prepare and conduct the EHS training for all employees who are identified in RA and SWP.
8. Prepare Daily / weekly/monthly reports according to the client’s format and statutory reports as required.
9. Participate in all EHS inspections of the work site / Factory carried out to assess the efficiency of any measures taken in compliance with the EHS
10. Act as Secretary to the EHS Committee and assist the Chairman in planning and directing the functions of the EHS Committee.
11. Prepare and conduct periodic internal audits and ConSASS audits to ensure the EHS Management system
12. Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Requirements:

1. Possess at least a Diploma in Engineering, Specialist Diploma in WSH, and Earth Control Measure Officer course.
2. Qualification in Behavioural Based Safety.
3. Certificate in Monitoring noise, Confined Space Assessor, Risk Management Implementation Plan, Lifting Supervisor, and Work At Height Assessor.
4. Preferably Ten (10) years of safety personnel experience in various construction projects.
5. 5 years experience and well knowledge in PPVC projects and strong skills in PPVC Moule Lifting operation in construction site and fit-out yard factory
6. A self-driven and meticulous individual who has a strong ability to multi-task
7. Must be able to work in MS Office software
8. Substantial understanding and knowledge of local regulation, Singapore Standards, and Code of Practices especially related to EHS.
9. Ability to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects
10. Willing to work 5.5 days in night shifts at various construction sites

Job Responsibilities:

• Plan, lead and monitor progress and performance against the project plan
• Manages day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control.
• Exercise timely instructions to deal with the results of delays, bad weather or emergencies at construction project sites.
• Liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities’ compliances issues to avoid discrepancies.
• Review manpower planning and monitoring of work schedules to ensure orderly delegation of jobs and smooth operation.
• Perform cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects.
• Exercise effectively safe and economical methodology and enforces project standards
• To perform any other ah-hoc duties as and when assigned.

Job Requirements:

• Possess recognised Degree in Project Management or its equivalent
• Minimum 10 years’ construction working experience in project/site management in construction industry
• Preferably completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Good project management, communication and good analytical skills
• Ability to work with tight schedule in a fast-paced environment
• Adopt a proactive mindset when facing and solving issues; take charge of the planning and organization of resources and activities at the site
• Proponent of lean principles, actively seeking to maximize value and minimize waste in processes and resource management
• Believer of empirical data and measurement as the basis of decision-making to improve efficiency and productivity

Job Description

• Handling of site M&E works, installation & inspections, with the supervision and guidance of M&E manager
• Assist in monitoring and update of the site work progress
• Assist in the deployment and storage of M&E materials and equipments delivery by M&E subcon
• Liaise with external parties (RE/RTO/Subcontractors) and internal personnel for the M&E work on site.

Job Requirements

• Degree / Diploma in Mechanical or Engineering or equivalent.
• At least 2 to 3 years working experiences in similar position preferred.
• Excellent interpersonal communication skill, innovation and result oriented.
• Ability to work independently in a challenging environment.

• To make up the guest rooms daily in accordance to hotel service standard.
• To ensure all assigned rooms are cleaned by end of each shift.
• To clean, tidy and maintain your floor pantry at all times.
• To report any damage of furniture, carpet, fixtures and electrical equipments to Supervisor.
• To perform other duties as assigned
• Singaporeans only.
• Relevant experience in Housekeeping/Hotel industry preferred.
• Able to work independently & a good team player.
• Be willing to work on shifts, weekends and public holidays.

Job Responsibilities:

• Overall responsible and in-charge building & construction project
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Responsible for management of subcontractors, suppliers in term of site progress and programme
• Liaise with authorities, client's representatives and consultants
• Responsible for project quality, health & safety and environmental issues
• Project Management reporting
• Monitoring of project cost and budgetary control
• Troubleshoot and guide project teams on a wide variety of complex problems with interdependence on other projects
• Identify solutions within broad application and functional expertise
• Recommend and drive the analysis of and solutions to problems.

Job Requirements:

• Possess recognised Degree in Project Management or its equivalent
• Minimum 15 years’ construction working experience in project/site management in construction industry
• Preferably completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Good project management, communication and good analytical skills
• Ability to work with tight schedule in a fast-paced environment
• Adopt a proactive mindset when facing and solving issues; take charge of the planning and organization of resources and activities at the site
• Proponent of lean principles, actively seeking to maximize value and minimize waste in processes and resource management
• Believer of empirical data and measurement as the basis of decision-making to improve efficiency and productivity

JOB DESCRIPTION:

• Conduct case assessment and formulate individualized care plans for persons with dementia and their carers.
• Provide resources and support to clients through care coordination and service linkages, that includes but not limited to providing information and referrals, liaising with other health and social service professionals.
• Provide interventions such as psychoeducation, supportive counselling, groupwork for persons living with dementia and/or carers.
• Attend and participate in case conferences, care planning and review meetings as required.
• Develop carer peers by providing resources and facilitating peer support networks.
• Plan and conduct dementia screening to promote early identification and facilitate timely support.
• Participate in outreach events to promote dementia awareness, including the delivery of public education talks.
• Keep appropriate written records and produce reports, as required, in accordance with departmental policies and procedures; database administration; data entry for statistical compilation and filing.
• Ensure accurate and timely submission of client records to funder for data analysis, in accordance to programme requirements.
• Any other duties as assigned.

REQUIREMENTS

• Degree in Social Work and registered as an Accredited Social Worker.
• Keenness in doing case management work with persons with dementia and carers.
• Team player and able to work as a group.
• Attention to details and able to deal with sensitive and confidential information.

Position Overview:We are initiating a key project aimed at promoting innovative healthcare devices within pharmacies and the healthcare settings. The focus is on exceptional customer services and promoting sales of our products.

Key Responsibilities:

1. KPI Management: Be accountable for achieving key performance indicators (KPIs) for the promoters. Manage and support promoters in meeting their individual and team KPIs.
2. Lead and Manage Promoters: Assist in guiding and overseeing the promoters for the healthcare device promotion project. Ensure that the team is well-coordinated and focused on project goals.
3. Exceptional Customer Service: Ensure that the team provides top-notch customer service, thoroughly educating customers about the product and its benefits, and addressing their concerns effectively.
4. Training and Development: Provide comprehensive training to the promoters and other stakeholders, focusing on customer service excellence and in-depth product knowledge. Regularly update the training materials and methods to keep the team informed about the latest product features and advancements.
5. Sales Strategy Development: Devise and implement strategies to enhance product awareness and drive sales within pharmacies and healthcare institutions. Tailor strategies to fit different market segments and customer needs.
6. Performance Monitoring and Improvement: Continuously monitor promoters performance, identify areas needing improvement, and develop strategies to meet and exceed targets. Implement performance metrics to evaluate team success.
7. Relationship Building with Stakeholders: Establish, develop and maintain robust relationships with key stakeholders, understand their needs and expectations to better align the product offerings.
8. Marketing Development: Collaborate in the creation of engaging and informative marketing material and sales tools to aid the promoters in their customer interactions.
9. PO Management and Liaison: Actively liaise with customers to manage purchase orders (POs) and timely deliveries (DO) for the healthcare devices. Ensure that the process is efficient, compliant, and aligns with both company and government procurement policies.
10. Compliance and Legal Regulations: Ensure all activities comply with company policies and legal standards pertaining to product promotion and sales in the healthcare sector.

Qualifications:

• Bachelor’s degree in Business Management, Sales, Marketing, or a related field.
• Proven experience in sales, preferably in the healthcare or B2B sector.
• Strong leadership skills and experience in managing promoter.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective sales strategies.
• Knowledge of healthcare products and market trends is highly beneficial.
• Experience in customer service and public relations.
• Analytical skills with a knack for problem-solving.

In this role, you'll be responsible for applying and understanding of RISIS products, sales methodology, processes, prospecting techniques, and customer base while selling to new and existing strategic corporate accounts. You'll focus on companies that can benefit from RISIS premium gifting products and RISIS unique bespoke/customization products for any industry.

This position's primary function is current account servicing and account acquisition where you'll grow revenue with an emphasis on product sales to our customer base while offering suitable products and excellent customer service to all customers. This includes following up on inbound leads, prospecting, qualifying, solution selling, negotiation, and closing.

This position reports and works closely with the Corporate Sales Manager.

What you'll do:

• Develop prospecting plans for territory development to build rapport and create opportunities.
• Research accounts, identify key players, generate interest and corporate leads generation.
• Networking, relationship building, cold calling, leads follow-up through emails, product demonstrations, execution of sales quotation and agreements via F2F, written and tele-communication.
• Maintain good aftersales service to existing customers to maintain retention while developing opportunities for future projects.
• Pursue and increase knowledge of key competitors to ensure that our value proposition is communicated effectively to customers.
• Achieve and exceed monthly, quarterly, and annual targets.
• Work closely with various departments to ensure timely delivery and accounts receivable.
• Provide timely reports to management on sales results, sales pipeline, and account information.

What we're looking for:

• Minimum Diploma holders in related fields.
• 2+ years of demonstrated successful corporate sales, preferably B2B with good network and customer base.
• Experience in premium corporate gifting is highly desirable but not a must.
• Experience using a consultative / value-add sales methodology with strong hunter mindset and constantly in search of sales and prospects.
• Outspoken, cheerful, and dynamic character with positive working attitude.
• Self-starter, driven, proactive with good initiatives, exceptional interpersonal and sales presentation skills.
• With the capacity and resilience to work in a numerical driven sales environment.
• Great team player that is result-orientated with a strong sense of responsibility.

We're looking for someone to join us immediately or on a short notice.

About our client: Our client is a leading infrastructure & building development and management services company.

About the role:

• To plan, lead, execute and review work activities and projects (on-site)
• Co-ordinate and provide consultancy for environmental sustainable development projects.
• Preparation of design and technical specifications for tenders.
• Involved in energy audit, Green Mark assessment and LEED Certification
• Collaborate with your peers and ensure all assigned projects and contractual obligation are met within timely completion schedule and ensure delivery of quality service for clients.
• Prepare tender documents for the bidding of environmental sustainable development projects
• Any ad-hoc tasks assigned by superior

About you:

• Bachelor Degree in Mechanical Engineering, Electrical Engineering or Sustainable Building Design
• At least 8 years of relevant work experience
• Ability to perform building energy saving calculations and sustainable simulation
• Possess good interpersonal skills
• Hands-on individual who is positive, proactive and driven
• Team player with good communication skills
• Meticulous and able to organise work effectively

EA Name: Kingsforce Management Services Pte. Ltd.

EA License No: 94C3545

EAP Name: Kimberly Wong Pik Kiun

EAP Reg. No: R1984508

• Maintain records in Zoho Books
• Familiar with bookkeeping and accounting practices
• Liase with external accountant for reporting purposes
• Accounts Payable and Accounts Receivable preparation
• Preparing and creating supplier payments and schedule of payment

At least 2-3 years of experience in similar role. Prospects for career progression as the organization expands.

Job Description

1. Ensure installation is carried out as per construction drawings.
2. To monitor the progress and quality of work being performed by workers.
3. Ensure that works are executed within an acceptable standard of workmanship.
4. Carry out building works inspection such structural and Architectural works in accordance with BCA's QM/Conquas standard
5. Ensure that safety, health and environmental rules and regulations and practices among workers
6. Control material wastes, down time, rework and wait time
7. Coach and guide workers

Job Requirements

1. Experience in Highrise PPVC project's Conquas & QM preparataion will be preference
2. Certificate in Building Construction Safety Supervisor Course
3. Team Player
4. Able to work under pressure and fast track environment

Position Title : Project Manager

Work location: Singapore (Kewalram House)

Work Arrangement: Monday to Friday, 8.30am to 5.30pm

Type of employment: Permanent

Position Overview:

• Plays a vital role in managing projects related to the delivery of products, services and solutions to clients, while also driving business growth and expansion initiatives.
• Involves overseeing project delivery and contributing to organizational growth objectives by identifying and executing growth-focused projects and activities.
• Collaborates with cross-functional teams (Sales and Production) to align growth initiatives with overall business strategy.
• Conducts market research and monitors emerging trends (AI and Tech) to execute growth initiatives.
• Building and managing a crowd-sourced team.

Job Requirements:

• Bachelor's degree in Business Management, Project Management or related field of study.
• Several years of project management experience with a focus on business growth.
• Proven experience in Project Management, with a track record of successful project delivery.
• Strong understanding of business growth and expansion strategies.
• Ability to manage and execute growth-focused projects.
• Excellent analytical and problem-solving skills.
• Goal-oriented and results-driven approach.
• Experience in building and managing a team via crowd sourcing.
• Experience in market research and analysis.
• Experience in crowd-source management.

Preferred Qualifications:

• Experience as a practice (AI / Tech) leader or business unit owner, performing executive focused segments.
• Experience working with Fortune 1000 or Global 2000 organizations.

About Centific

Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race.

Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today’s industry-specific challenges with tomorrow’s cognitive technology? Lets talk.

Your Authentic Self at Centific

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description

1. Ensure installation is carried out as per construction drawings.

2. To monitor the progress and quality of work being performed by workers.

3. Ensure that works are executed within an acceptable standard of workmanship.

4. Ensure that safety, health and environmental rules and regulations and practices among workers

5. Control material wastes, down time, rework and wait time

6. Coach and guide workers

Job Requirements

1. Experience in Highrise PPVC project's Conquas & QM preparataion

2. Certificate in Building Construction Safety Supervisor Course

3. Able to work under pressure and fast track environment

Would you like to work in an urban farm and run programmes around different facets of sustainability? City Sprouts is looking for a passionate and dedicated person to join us as Program Coordinator to plan, execute and run educational, fun, enriching programs such as tours, workshops, courses and events.

A good Programme Coordinator will be able to:

• Oversee a programme from set up to execution
• Able to adapt and deliver programmes to a wide range of target audiences (eg. Deliver an engaging 60 mins tour)
• Excited to meet new people and share about City Sprouts
• Enjoy being in the outdoors and have an interest in all things nature
• Possess good communication and organisational skills, able to work in a team

Job Description:

• Deliver engaging programmers catered to all ages
• Oversee coordination and implementation of on-site and off-site activations e.g. scheduling of programs, provide logistical support, liaison and relationship management with clients and vendors or stakeholders involved in the execution of programs.
• Any other ad hoc duties as assigned.

Requirements:

• Comfortable and outgoing with great interpersonal skills
• Excellent problem-solving skills, a client-centric mind with good written and verbal communication skills
• Strong track record and experience in working with groups of people in the community setting and not afraid to go hands-on
• Good working knowledge of and experience with developing and implementing procedures and systems
• Able to adapt to situations quickly
• Open to working on day(s) that fall on weekends if required.
• Able to start work in short notice will be preferred.

Should be able to critically study metals, minerals and chemical componets and their impact on environment.

Develope, improve and customise products, equipment, formulas, processes and analytical methods.

Conducting Geological Surveys.

Utilising Remote sensing technologies, GIS and preparing geological maps.

Expertise in Equipments like ICP-MS & GCMS an added advantage.

Minimum University Graduate and preferably a Master Graduate with relevant experince.

Talent Acquisition Executive

At CO Wealth Advisory, we are next generation Financial Advisers that deploy a Premier Wealth service model to our High-Net-Worth, Mass Affluent, and Corporate clients, providing a holistic and comprehensive suite of financial solutions for their personal and commercial needs.

We are an award-winning and top performing agency of 18 years with AIA Singapore that embodies ownership, excellence, and prestige. Our people and culture are wholesome and collaborative, emphasising teamwork, trust, and tolerance.

As part of our business growth plans to develop our future leaders, we are looking to hire a capable Talent Acquisition Executive to support us in our recruitment efforts.

We are looking for a candidate who possesses a business partner mindset and has the desire to scale up their income through the bonus schemes as they help to grow our sales organisation.

Responsibilities

• 360 role from talent sourcing, talent pipelining, and qualifying candidates, to arranging interviews and managing onboarding procedures.
• Work closely with the Talent Acquisition manager to develop and drive recruitment campaigns.

Requirements

• Diploma or Degree holder.
• 2 years of experience in Talent Acquisition or Recruitment, preferably for Sales, BD or Financial Services roles.
• Possess a positive attitude and engaging personality, able to build rapport and maintain candidate relationships.
• Strong proficiency in the English language.
• Resourceful, meticulous, results-driven, and able to work independently.

About CO Wealth Advisory

CO Wealth Advisory is a premier wealth management specialist based in Singapore with an affluent High-Net-Worth clientele. Our services include investment advisory, risk management, mortgage optimisation, tax, and legacy planning. We are an award-winning and top performing district with AIA Singapore that embodies ownership, excellence, and prestige. Our people and culture are wholesome and collaborative, emphasising teamwork, trust, and tolerance.

About AIA Group

We are the largest public-listed life insurer in the Asia Pacific with over a century of expertise. We are striving to create a better, more sustainable future by empowering customers to understand and manage every aspect of their health, wellness and protection needs. We are purpose-driven to help people live Healthier, Longer, Better, Lives by making a significant, positive impact for the communities we serve across Asia.

1. Lead and motivate customer services team - Coach, counsel, and train customer services

team to improve best customer experience and top line revenues, namely:

a) Follow up with customers for bookings and to identify new business opportunities.

b) Handle critical situation which include drafting emails and letters to customers.

c) To resolve routine and non-routine issues or complaints from customers.

d) To jointly work with suppliers and vendors including key carriers to make exceptions and

improve on services to improve customers’ experience.

2. Top Line Growth and Responsibilities through retention and penetration efforts, and business

development with Network Agent Partners and House Accounts.

3. Review and improve business processes and customers’ SOP regularly to make it more

efficient and up to date.

4. Engage (which include visiting) key suppliers and vendors including carriers that they deliver

best in class services to OV Logistics. It also includes identifying and engaging new suppliers,

vendors, and carriers that can provide better rates and services. This include constant updating

of the Vendors Master List for qualified vendors.

5. Visit key Customers (House Accounts) to review service experience and discuss improvement;

at the same time, build relationship and ask for more businesses.

6. Develop new strategic network agents to nominate shipments for OV Logistics.

7. Ensure all customers and suppliers records are filed in the iFMS System and appropriate

folder (in shared server) and kept up to date.

8. Ensuring all Job File opened is duly, completely and correctly key entered into our Freight

Management System.

9. Participate in relevant business project from time to time as assigned by management.

Job Duties & Responsibilities:

● Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.

● Provides enthusiastic hellos and goodbyes to all incoming and departing customers.

● Provides exceptional service & hospitality to every customer. Leads the floor by example, owns customer experiences in the entire assigned section of the dining room.

● Coordinates with the Guest Relations Manager to ensure that section pacing matches needs of the customer book. Pushes pacing or grilling as needed to generate excitement and hit table turns.

● Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.

● Participates in training of all incoming Service Associates.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.