• Daily Update of Project/Operation Progress to immediate superior.
• To have and maintain good daily attendance and punctuality.
• To update team member at least 2 working days in advance before going for leave, in order to minimize downtime.
• Ensure to know project scope of works and meet the clients needs as per project standard and requirements.
• Together with site supervisor, review and ensure that engineering drawings issued for construction should be completed with site constructability.
• To learn on how to Check and to review issued BOM (Bill of Material) MTO’s for discrepancies and any non-construability or discrepancies shall be follow up and take actions.
• Together with material controller personnel in charge and manage for the respective construction areas to maintain an efficient and effective workflow and minimize wastage of all construction material and equipment.
• Immediate action if have any material shortage that is highlight from construction team and resolving any areas of concern at site as soon as possible.
• To learn on how to Coordinate for site arrangment to resolve any unexpected technical problem and liase with client personnel if have any engineering problem or design issues, if requested.
• Together with HSE personnel to resolve and close any finding at site.
• Together with QA/QC personnel to resolve and close any finding at site.
• Ensure that records are accurate and comply with organisational and legal requirements as well as project requirements.
• To learn on how to Set out detailed works as per the contract drawings, ensuring checks are carried out on a regular basis or MTO.
• To learn on how to Prepare and develop MSRA before start execution any activity.
• To learn on Possess of techical knowledge, skills and international standards (eg. ASME, API etc)
• To learn on how to Oversee and monitor works progress as per project schedule.
• Update and report daily progress status and lookahead minimum 3days plan.
• Learn and conduct tool box meetings.
• *FRESH GRADUATES ENCOURAGE TO APPLY*

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Roles & Responsibilities:

• Design and formulate adhesive products and synthesize fine chemical and specialty chemicals
• Adhesive analysis, development & inspection
• Document & sample preparation
• Provide technical support to the Sales Department
• Perform calibration and maintenance of lab equipments
• Maintain documentation for work procedures in accordance with ISO standards
• All other ad-hoc duties as assigned

Requirements:

• Degree in Chemistry or Chemical Engineering
• Minimum 3 years of relevant work experience / manufacturing environment is preferred
• Experience in the adhesive, paint, and chemical industry is preferred
• Mature, possess effective communication skills and able to interact with people at all levels
• Computer-literate with knowledge of MS Office applications (i.e. Excel, PowerPoint and Word)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

1. Perform inspection, testing and sampling of material or assembled parts or products for defects and deviations from specifications.
2. Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments.
3. Report and Discuss inspection results with those responsible for products and recommend necessary corrective actions.
4. Issue NCR to materials and equipments that fail to meet material specifications.
5. Maintain records from testing, information and various metrics for tabulation of results
6. Inspect production cycle to ensure production is efficient and comply with safety standards
7. Prepare reports and logs, summarizing re-work and waste and input information to quality database
8. NCR data collections and photo taking.
9. Ensure calibrated equipments and logs are maintained and bring calibrated.

Requirements

• Preferably with related working experience.
• Minimum O’level or equivalent qualifications
• Proficiency in English and adequate computer skills.

Automation Engineer (Night shift)

12-month contract

About the Company:

Our client is a US healthcare and a leading global biopharmaceutical company. They have a revenue of US $40.1 billion, with more than 69,000 employees across 140 countries with a heritage of more than 125 years. Our client is committed to provide patients and customers with a reliable supply of high-quality, safe, and effective medicines and vaccines. Their global supply strategy relies on manufacturing capabilities and expertise to achieve this mission.

Job Scope:

• Under the supervision of the In-Process Technical (IPT) Automation Lead, the Automation Engineer is responsible for providing technical support for automation systems.
• Supports the Automation Lead and Senior Automation Engineer in investigations, finding resolutions to automation problems, and implementing Automation Change Control in compliance with SDLC, GMP, safety, and environmental regulations.
• Supports the IPT Automation Lead by providing expertise, technical knowledge, and advice to IPT/COEs (Centre of Excellence) on computerized/automation systems.
• Performs automation maintenance activities, including system backup, disaster recovery, and obsolescence management, to ensure automation systems remain in a validated state.
• Ensures timely resolution of identified automation issues and unplanned events through daily walk-throughs.
• Escalates ongoing automation issues to the Automation Lead in a timely manner.
• Reviews PMs being performed and looks for continuous improvement opportunities.
• Performs automation change controls under the guidance of the Automation Lead to ensure changes are raised and closed on time and meet the required quality standards.
• Prepares and performs Automation Installation Qualification (AIQ) / Automation Operational Qualification (AOQ), test plans, and documentation, ensuring that documentation meets regulatory standards.
• Develops Automation SOPs, job aids, and procedures.
• Develops and updates Automation training packages and conducts Automation training.
• Provides support for deviation and operation investigations requiring code and system-level troubleshooting.
• Supports a continuous improvement framework within Automation and the IPT, working with Leads to identify and implement improvements.

Requirements:

• Degree in any engineering, IT, or computer field.
• At least 1 year of experience in automation
• Familiar with knowledge of PLC and programming such as VBA or C++
• The candidate will be required to work on permanent night shift (9pm-6pm) to support the automation activities at the production site during night time

Reg No: R22104540

EA License no: 94C3609

OVERVIEW

1. Manage and promote projects with SECOM HQ and establish consistent expectations with the stakeholders within SECOM and support the future business growth.
2. Coordinate and facilitate with SECOM HQ among the related parties including SECOM Smart Singapore, Malaysia & Hong Kong, SECOM Singapore, SECOM Malaysia, JCI and the other external parties to communicate and achieve the milestones and goals properly.
3. Work together with SECOM HQ to design, implement and sustain IT environments in SECOM Smart Singapore, Malaysia and Hong Kong, where appropriate and reasonable, particularly in the area of MASterMind.
4. Liaise with SECOM Groups from both IT and business aspects and ensure their requirements are treated reasonably and properly.
5. Assist SECOM Singapore to improve and sustain their IT operation and environment. Monitoring and managing all installed systems and infrastructure and ensure highest availability.
6. Implement and maintain new services of Microsoft 365 Suite, SDWAN connectivity and End Point Security.

Job Description

1. Execute and promote projects with SECOM HQ and ensure reasonable quality of programs.
2. Coordinate and facilitate with SECOM HQ among the related parties including SECOM Smart Singapore, Malaysia & Hong Kong, SECOM Singapore, SECOM Malaysia and the other external parties such as KDDI and MAS to communicate and achieve the milestones and goals properly as planned.
3. Design, implement and maintain IT environments, IT Operations and Access management for SECOM Smart Singapore, Malaysia and Hong Kong to use MASterMind and network connectivity. New links to be setup worldwide in the future.
4. Support CMC systems and in SECOM environment. Knowledge in Call Center environment would have an advantage.
5. Serve as the first and second line support in conjunction with both external and internal parties to monitor & provide the system services for the business.
6. Act as the one of the focal point for major issues when necessary.
7. Contribute SECOM Groups from both IT and business aspects and assist their requirements are treated reasonably and properly.
8. Work together and assist SECOM Singapore to improve their IT operation and environment.
9. Manage risks, deliver projects on time and improve processes related to responsibilities.
10. Install and configure new connections using SDWAN. Optimizing cloud computing performance as well as reducing costs by tweaking the uptime and idle time of running the operations.
11. Usage of key performance manager like Zoho OPSManager to perform proactive monitoring of IT equipment and escalate to the relevant departments.
12. Perform protections and standardization of desktop computing using Group Policy and Anti-virus management console and follow CIS benchmark settings.
13. Other duties as assigned.

Job Requirements

1. Degree in Engineering or Comp Science, relevant security industry experience is added advantage.
2. Minimum 3-4 years IT related working experience.
3. Experienced in overseeing network infrastructure. Firm understanding of LAN, WAN, Wireless architecture design. Have experience not limiting to brands like Cisco, FortiGate, VMWare
4. Administration, maintenance, and installation of VMware, VCenter, VDI Act as the one of the focal point for major issues when necessary.
5. Possesses good communication and interpersonal skills.
6. Strong teamwork capability, experience in SEA regional IT support is a plus.
7. Experience in Avaya & NICE recording system and 24/7 call center environment support is a plus.
8. Usage of key performance manager like Zoho OPSManager to perform proactive monitoring of IT equipment and escalate to the relevant departments is a plus.
9. Perform protections and standardization of desktop computing using Group Policy and Anti-virus management console and follow CIS benchmark settings.
10. Committed and dedicated to work with all levels of people in the organisation.

Company & Product:

We are a global company in Renewable Energy.

Our business focuses on Low & Medium voltage Cable, Electric Vehicle Charging station & Energy Storage System solution.

Responsibilities:

Finance :

• Manage financial planning, budgeting, and forecasting processes.
• Oversee financial reporting and analysis for the whole group.
• Ensure compliance with accounting principles and regulatory requirements.
• Develop and implement financial policies and procedures.

HR :

• Lead the recruitment and onboarding process.
• Develop and implement HR policies and procedures.
• Oversee employee relations and performance management.
• Handle payroll processing and benefits administration.

Requirements:

• Diploma or degree in Finance, HR, or related field.
• Proven experience in Finance and HR roles.
• Strong understanding of financial principles and HR best practices.
• Excellent communication and interpersonal skills.
• Ability to manage multiple responsibilities and deadlines.

Our Client:

• Marine Industry, German MNC
• 5 Days, Office Hours
• Pioneer/Benoi Area
• UP $5000 Basic + Variable Bonus

Job duties:

• Conducting marine equipment’s overhauls, inspections, & repairs on site
• Preparing relevant reports & scheduling jobs
• Dealing with products such as couplings, shafts, mounts, brakes, backstops, fluid couplings
• Troubleshooting diesel engines, gearboxes and gensets

Requirements:

• 3 to 5 years hands on experiences in mechanical troubleshooting, overhauls, repair, & inspection for marine related products & machines
• ITE/Diploma level in any engineering related course
• Possess valid class 3 license

Salary: Basic Up $5000 + Variable Bonus

Working location: Pioneer/Benoi Area

For interested applicants, please click "Quick Apply”

Alternatively, please email your latest resume to [email protected]

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Grayson Tan Lee Fong | EA Reg No: R1441412

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Job Description & Requirements

Roles & Responsibilities

• Create a sales strategy to provide revenue retention, revenue growth, and new business for your personal client portfolio in order to reach or surpass your personal sales targets and overall organic business growth goals.
• Create and implement client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations, allowing for effective two-way information flow and understanding of where the company can deliver customer value and resolve issues.
• Sets clear objectives for each sales call or meeting; adapts standard materials to deliver engaging presentations to customer decision makers and influencers; asks pertinent questions to gather information, assess the level of interest of customers, and identify and respond to areas requiring additional information or explanation.
• Create a personal network in the business sector and represent the firm to clients and at business sector events. Obtains market knowledge and raises the company's visibility and reputation, as well as its goods, services, and capacity to deliver comprehensive safety solutions.
• Configure product and service solutions, as well as associated contractual conditions, to satisfy the mid- to long-term demands of clients, including input from appropriate internal specialists. Presents the solution to client representatives and negotiates an arrangement within a set of comercial constraints.
• In charge of updating CRM and effectively uses the CRM system to drive sales activity plans and provide timely reports.
• Build strong external customer relationships by collaborating internally and serving as the customer advocate in cross-functional teams

Qualifications:

• 3+ years of experience in a sales manager
• You will have experience of sales within marine industry
• You must be a self-driven professional
• An out of the box thinker capable of being creative
• Experience of fire safety equipment desirable but not essential
• Experienced in Salesforce

Job Description:

1. Provide administrative support to the Operations/Production Department.
2. Maintain records of transactions and processing of the product's status according to compliance requirements
3. Perform adjustments to correct pre-processing and processing errors in accordance with established procedures.
4. Accurately maintain/update Daily Processing Reports (DPR) and Tally sheets, including production quantities, materials used, and production stages.
5. Accurately record and track inventory levels for raw materials, finished goods, and packaging materials in the cold store.
6. Perform data entry tasks to input production and inventory information into databases or electronic systems.
7. Verify the accuracy of data entries and cross-check information with supporting documents.
8. Collaborate with production and store teams to gather necessary information and resolve any discrepancies or issues related to production records or inventory levels.
9. Assist in label printing & label layout design.
10. Manage consumables stock-level inventories to buffer stock to facilitate smooth production operations.
11. Generate reports, summaries, and analysis of production and inventory data as required.
12. Ensure compliance with record-keeping procedures and company policies.
13. Safeguard confidential information and maintain data integrity.
14. Support audits and inspections by providing accurate records and documentation.
15. Assist in continuous improvement initiatives related to record-keeping processes and systems.

Requirement:

1. Nitec and above in any discipline.
2. Willingness to work in a mixture of locations, between the production floor (in a cold environment) and in the office.
3. Proficiency in using computer systems, databases, and Microsoft Office applications (Excel & Word).
4. Strong attention to detail and accuracy in data entry and record-keeping tasks.
5. Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
6. Ability to work independently with minimal supervision as well as collaborate effectively within a team.
7. Verbal and written communication skills in both English & Mandarin in order to communicate with Mandarin/English-speaking suppliers/stakeholders/production staff.
8. Familiarity with inventory management systems or software is a plus.
9. Basic mathematical skills for inventory calculations and data analysis.

Job Highlights

• Job Types: Permanent
• Working Hours: Mon to Fri 7.45 am to 4.45 pm, Sat 7.45 am to 11.45 am.
• Great learning development opportunities.
• Work-Life Balance and positive/friendly working environment.

(Only shortlisted candidates will be notified)

Job Description

• Industry/ Organization Type: Spa
• Position Title: Spa Therapist
• Working Location: West
• Working Hours: 5.5 days Timing Flexible

Key Responsibilities

• Consult customers before and after treatment.
• Perform body massage and spa treatments on customers.
• Update customer records regularly.
• Handle basic front desk duties.
• Ensure store cleanliness and hygiene are well maintained.
• Other duties assigned.

APPLY NOW!!!

• At least 1 year of experience in body treatments

Description

Under general supervision, manages multiple internal projects involving a single discipline or department.

Drives various components of project planning and execution on multiple projects such as completion of multiple detailed project specifications.

Leads project activities across functional groups. Ensures that project deliverables are properly completed and directly impacts cost containment, efficiency or profitability of operations.

Provides guidance and mentoring to more junior team members.

Requirement

Requires completion of an undergraduate degree in Science, Technology, Engineering and Math (STEM), and 4 years of related experience.

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solars Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for RECs strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, Indias largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

• Responsible for equipment benchmarking, technical strategies, and technical roadmaps at Solar Cell manufacturing tools.

• Provide technical expertise and recommend technical solutions to the development and design of equipment to maximize overall equipment effectivenLess.

• Harmonize and standardize manufacturing equipment and solutions across all sites worldwide.

• Strong coordination and communication network with both local and overseas manufacturing sites

• Partner with suppliers and subcontractors on new equipment projects, commissioning, Qualification, and installation, according to the planned schedule to add capacity on time

• Identifying and pursuing potential opportunities for hardware capability enhancement, and driving defect reduction.

• Relevant bachelors degree in Mechanical/ Electronic Engineering/ Automation Engineering and/or equivalent.

• More than 4 years experience in Equipment Engineering.

• A team player who can multitask and thrive in a dynamic and fast-paced environment.

• Good experience in problem-solving techniques, methodologies, and project management are a plus.

• Able to work in a clean room environment, gowning up in coveralls, hoods, boots, safety glasses, and gloves(PPEs). Spend significant amount of time on the factory floor working on the tools.

• Proficient in Microsoft (PowerPoint/ Excel/ Word) & AutoCAD applications.

• Oversea traveling may required.

Responsibilities

• Familiar with License Warehouse Custom procedures including able to handle permit declaration
• Liaise with customer on order processing, shipment booking with forwarder, inventory management and others administrative and customer service duties
• Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery
• Attend to customer request and ensure customer satisfaction
• Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department
• Assist to produce regular warehouse reports for management as and when required
• Manages customers complains and claims
• Assist in investigation on shipment failure or quality issue for performance and reporting, and following up to ensure resolution
• Ensure proper filing and documents archiving for audit purpose
• Ensure accurate order fulfilment in accordance with SLA / SOP /response guidelines
• Manages stocks reconciliation and ensure stocks discrepancies resolved in timely manner
• Prepare to undertake new project(s) as part of staff development
• Liaise with Singapore customs for inbound discrepancies and auditing
• Any others adhoc tasks as and when assigned by Assistant Manger

Requirements

• Tertiary or equivalent preferred
• Minimum 1-2 years of experience in 3PL warehouse operations preferably familiar with import and export processes, including different types of permits handling
• Knowledge in Form D and COO handling will be an advantage
• Familiarity with Bonded and Duty-Free products handling
• Knowledge of shipping terms and documents
• Able to multitask include handling of different systems, not limited to WMS and Oracle
• Proficient in Microsoft Office
• Strong command of spoken and written English
• Knowledge in Mandarin is an advantage as officers will be liasing with our Chinese counterparts
• Knowledge on SAP will be an advantage
• Knowledge of Trade first application (Singapore Custom) Qualification will be an advantage
• Only Singapore residents may apply

Roles and Responsibilities

1. Provide general administrative support to related internal departments
2. Maintain proper filing of records, correspondences and documents
3. Data entry and payroll functions
4. Perform ad-hoc and other administrative duties as assigned by supervisor

Job Requirements

1. Minimum 1 year working experience, and proficient in Microsoft Office
2. Willingness to learn and good time management
3. Organised and detailed who can work independently
4. 5 day work week
5. Location: IMM Building

• Customer service skills to listen to the concerns of a customer and be able to address their needs
• Interpersonal skills to work with a wide variety of people each day, build relationships and network
• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
• Present, promote and sell products/services using solid arguments to existing and prospective customers

• Handle customer inquiry/tender for our products and services
• Process quotation and sales order on day to day basis
• Provide admin support to Sales and Technical Support Team to achieve sales
• Lead and manage assigned tender for submission that meets customer requirement
• Track and report on submitted quotation and tender status
• Monitor and keep clients informed on the progress of order as required
• Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery
• Maintenance and preparation of presentation material, product information
• Assist in preparation of management reports on general activities and expected turnover and market trends
• To manage customer feedback and maintain relationship with the customers
• To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
• To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• In addition to these duties/responsibilities employee is required to carry out such duties as may reasonably be required

· Contributing to the development of marketing strategies.

· Preparing marketing and sales strategies.

· Actively seek out new sales opportunities through cold calling, networking and social media

· Conducting market research on company services

· Designing and implementing marketing plans for company services

· Working with the Management team to develop targeted sales strategies.

· Answering client queries on Company services

· Maintaining good client relations.

· Tracking sales data to ensure the company meets sales target and quotas.

· Creating and presenting monthly or quarterly sales performance reports.

· Relevant experience in Petro chemical industries will be an advantage.

Responsibilities:

• Manage the spare parts request from the Aftermarket operations business group
• Support the shipping request (receiving and collection) from the Aftermarket operations business group
• Perform other work-related tasks as assigned
• Comply with all NOV Company and HSE policies and procedures.Receive and visually inspect delivery of materials
• Stow away materials on the inventory racks and assign locations based on availability
• Update inventory locations for stored materials in the ERP system
• Retrieve materials from repair warehouses according to picklists provided by production teams and deliver them to requested shop floor locations
• Issue materials to work orders in the ERP system
• Notify production teams when components arrive from outside vendor processing and from customers
• Receive Purchase Orders in the ERP system
• Put away returned materials from the shop floor back into inventory locations and verify return goods documentation
• Perform materials return transactions in the ERP system
• Perform compliance check on equipment received from customers and store documentation in document management system
• Create relevant documentation during receiving and shipping stages
• Move the received equipment to assigned locations
• Package and label finished and in-process goods before delivery to vendors or customers
• Create shipping documents and coordinate equipment collection process
• Perform cycle count activities per the established NOV standard procedure
• Work in an orderly manner ensuring store areas is kept clean and safe from hazards
• Keep the warehouse and shipping-receiving locations organized according to the established warehouse management protocols
• Comply with local regulations, API and ISO standard requirements
• Comply with all NOV Company and HSE procedures and policies
• Perform others work-related task as assigned

Requirements:

• High School Diploma or GED Equivalent
• Proficient in Microsoft Office Suite
• Experience with operating a forklift and working in warehouse enviroment
• Working knowledge of any ERP System (PO receipt, SO shipping, etc.)
• Working knowledge of warehouse management system (WMS)
• Working knowledge of equipment used in the oil and gas industry is desirable
• Technical knowledge of equipment used in oil rigs is desirable
• Recent Diploma graduates are welcome to apply
• Flexible availability (overtime and weekends may be required) preferred

Responsibilities:

• Attend to customer enquiry/ Sales Order / Feedback.
• Provide excellence customer services.
• Generate invoices / delivery orders using SAP system.
• Coordinate and work closely with internal team and logistics for daily operation.
• Handle general administration duties.
• Any other duties assigned by superior.

Requirements

• Candidate must possess at least a Higher secondary
• At least 1 year(s) of working experience in the related field is required for this position.
• Able to work under stress as fast environment and tight deadlines.
• Meticulous and ability to prioritize given tasks.
• Knowledge of SAP system is preferred.

5.5 days work week (required to work full day on Saturdays, no need to work on Sunday + 1 off day will be given every 2 weeks)

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, the "Partner for Process Improvement".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

· Work Experience in MNC and similar industry will be an advantage

· At least 3 years of relevant management experience

· Experience in managing and leading teams in a dynamic work environment

· Knowledge of relevant products and industries

· Technical knowledge of process automation and instrumentation

· Knowledge of SAP and Salesforce

Job Responsibilities:

1. Assist the Supervisor in monitoring, troubleshooting and ensuring smooth operation of the process plant.
2. To ensure a smooth start up and shutdown of the process plant.
3. To monitor and feedback any abnormal function of plant utilities and machineries to Shift Supervisor for rectification.
4. To guide and lead a team of Operators in operation, maintenance and troubleshooting activities

Job Requirements:

1. NTC/NITEC or Diploma in Engineering or Chemistry
2. At least 1 year relevant experience
3. Able to do overtime / shift work
4. Forklift license an added advantage

Others:

1. Entitled to overtime / shift work allowances
2. Company Transport / Transport Allowance $120 if candidate possess own transport
3. Working Hours: Monday to Friday: 8am to 5pm; Saturday: 8am to 12pm/Shift Work

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering(Civil) or equivalen.
• At least 2 years(s) of working experience in the related field is required for this position.
• Required Skill(s): Understand drawing, Quantity take off, Prepare BQ, Familiar with costing, Supplier sourcing, Contract administration.
• Preferably Senior Executive specialized in Engineering-Civil/Construction/Structural or equivalent.
• Familar with structural steelworks.
• Other QS duties as assigned from time to time.

Responsibilities:
You will work directly with sales team in pre-sales situations with the following specific responsibilities:

• Provide presales support for all sales activities including prospects requirement analysis, product demonstrations and other general sales support
• Propose Solution to meet prospects' needs and objectives of buying an ERP system
• Provide consultation and sharing of product information to the sales team
• Prepare Proof of Concepts when required to demonstrate product capability
• Continue with after Sales Support to carry out Training to end users and manage the Project till successful Live run.

Requirements:

• 1 years of ERP software presales experience
• Excellent written, verbal communication skills and presentation skills
• Good interpersonal communication skills to work successfully with prospects, customers, and across our departments
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Creative approach to problem solving.
• Technical knowledge of IT technology is a Good to Have but not compulsory
• Proven experience succeed in the sales of software to business users in all industries.
  
  Candidates with no experience are also welcome to send in your resume. Only shortlisted candidate will be notified for interview.