The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

Provide IT technical support, by remote and/or onsite means, to the end user/customer community in the Publicis Groupe Agencies within the market. 

This involves first level technical support of all matters of IT, including but not exclusive to, Desktop Services, Network & Wireless Infrastructure, File & Print Services, Applications and Messaging. The role also involves assisting with the implementation of any initiatives or projects in line with Groupe strategy. 

The role requires an individual to not only be customer focused and to be able to work individually with the user/customer community, but also to work as part of a wider local & regional Resources IT team and interact and assist that team where and when required. 

Key Accountabilities: 

1. Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking) 

1. Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA timeframes 

1. Ensure the correct operational and change management processes and procedures are adhered to at all times 

1. Manage customer expectation with regular & effective communication and updates.  

1. Escalate severe incidents to Country IT manager/team lead and/or relevant regional functional lead. 

1. Provide customer induction & training as and when required 

1. Perform routine operational & administrative duties (e.g. ID provisioning, access control, back up & restore) 

1. Assist & support Groupe initiatives/projects and operational matters as and when required. 

1. Work closely with the Global Solution Centre (and other functional IT teams) on all day-to-day customer support matters.  

Key duties:  

1. React to issues in a controlled and professional manner 

1. Communicate with the agency user community in non-IT language 

1. Be discreet and maintain confidentiality when around, or have access to, sensitive information. 

1. Ensure client pitch activity is supported to the highest standard 

1. Investigate patiently about a user problem to better determine the solution 

1. From time to time, may be required to work extended hours to achieve immediate business driven results 

Part-time sales advisor

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
Key Responsibilities
Provide great customer experience.
Fold, hang, display, and merchandise garments to maximize selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack, and label merchandise with security tags.
Support customer purchases and returns in the register.
 

• The incumbent will be responsible for all company secretarial matters relating to a portfolio of clients.
• The work includes incorporation of new companies, registration of branches and other entities, prepare resolutions and minutes of meetings, ensuring compliance with the requirements of the Singapore Companies Act and the provision of advisory services and also manage a portfolio of clients.
• Maintenance of statutory registers and submission of statutory returns to ACRA.

We are seeking an experienced

Retail Data Analyst

to become part of our Asia Pacific Distribution Team and join us on our Retail Leadership journey. The successful candidate will play a crucial role in analyzing and deriving actionable insights from various data sources including the Sika Retail Management tool, End-user Engagement Platforms (such as loyalty programs), and Business Intelligence (BI) systems. This role is essential in leveraging data insights across the countries in the Asia Pacific region.

If you're a driven self-starter who thrives on creating systems from the ground up and enjoys the dynamic atmosphere of a multinational environment, please continue reading!  While the management of this position is based in Singapore, we welcome applications from talented individuals across all Southeast Asian countries, as the location of the right candidate may be flexible.

The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.

Primary Responsibilities

Manages All Porterage Tasks

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
• Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
• Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Participates in the Raffles Hotel Singapore Arrival and Departure Experience

• Supports and assists the Doorman and Reception teams during every resident arrival and departure.
• Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.

Acts as Supporting Element of the Entire Guest Journey

• Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services 

• Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
• Adheres Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

Operational Efficiency:

• Collaborate with the medical team to ensure the smooth operation of the clinic.
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
• Manage cashiering duties, including payment collection and filing.
• Oversee inventory tasks, including stock checking, updating, and ordering.
• Maintain cleanliness and hygiene standards within the clinic.
   

Client engagement (For corporate clients):

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
• Offer comprehensive information on available resources and options, empowering informed decision-making.

Network engagement and deployment:

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.

• Navigate administrative processes, including financial assistance and responding to emails.
  

• Candidates must possess at least a Diploma.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of Chinese is preferred.
• Open to candidates in Singapore only

Exciting opportunity to play a pivotal role in establishing our cutting-edge lab in Singapore! Use your scientific expertise to select top-notch analytical equipment, develop innovative capabilities, and draft meticulous testing protocols. Manage lab inventory to ensure a seamless supply chain, and collaborate with our dynamic teams to refine products and tackle challenges head-on. Your contributions will shape the future of our research, driving impactful results and fostering a culture of innovation and excellence.

• Contribute to the establishment of the lab in Singapore by providing scientific insights, assisting in the selection of analytical equipment, developing capabilities, drafting testing protocols, and managing lab inventory to ensure a continuous supply of consumables and reagents.

• Apply technical expertise to innovate and refine products, addressing both intricate and straightforward challenges. Conduct laboratory experiments, collaborate with technical and commercial teams, scrutinize results, and propose the next steps for experiments or project stages.
• Communicate findings verbally within the research group and through emails and technical reports to the broader business, presenting complex scientific information in an accessible format. While the role does not involve line management, occasional supervision or demonstration to students and less experienced staff may be required.
• Offer recommendations for optimal development routes in projects, ranging from straightforward to complex. Manage and execute multiple projects, ensuring timely results from experiments of varying complexity.
• Generate creative solutions within a designated area, constrained by core science principles. Encourage and propose innovative ideas for new or ongoing projects.
• Continuously enhance knowledge of the technology area and relevant scientific techniques, striving to improve research capabilities.

• Holds a Master's degree with over three years of pertinent experience or Ph.D with 1 year of postdoc experience
• Familiar with the design and evaluation of different vectors (e.g., lipids, polymers, peptides, etc) for NAD. This includes, but is not limited to, the operation of a microfluidics system to formluate LNP; physical-chemical characterisation (e.g., API encapsulation, quantification of loading efficiency, particle size and surface charge); evaluation of in vitro transfection effiency and toxicity; in vivo biodistrubution and toxicity

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Design and implement robust app shielding and obfuscation strategies to protect sensitive code and data within mobile applications.
• Stay updated on mobile security trends, emerging threats, and best practices in the field.
• Research and evaluate new mobile security tools and technologies. 
• Develop and maintain mobile security tools and frameworks

• Bachelor's degree in Computer Science, Cybersecurity, or a related field
• Minimum of 5 years of experience within mobile security engineering
• Expertise in app shielding and obfuscation techniques
• Deep understanding of the Android OS internals and security mechanisms
• Strong proficiency in C++ programming
• Knowledge of reverse engineering techniques
• Familiarity with mobile application development frameworks (e.g., React Native, Flutter, Xamarin)
•  Experience with security testing tools (e.g., Burp Suite, Frida, MobSF)
• Excellent analytical skills and problem solving skills 
• Ability to communicate effectively with stakeholders at all levels of the organization

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

Thoughtfull is hiring a Research Lead to drive new innovations and conduct evaluative research, leading to the development of high-impact products and services with science-backed effectiveness. As the Research Lead, your mission is to produces a holistic research strategy and direct its implementation through strategic partnerships and in-house research projects. The expected outcomes of your mission includes but is not limited to the development of a holistic research strategy, the identification and establishment of strategic partnerships, the initiation of external and internal research projects and the publication of research outcomes through journal articles and/or whitepapers.  

• What you will do:
  Strategic Leadership: Develop and implement a comprehensive research strategy that aligns with the company's goals and objectives. 

• Strategic partnerships: Identify strategic partners and establish partnerships that support the goals of the research strategy 

• Research execution: Drive the end-to-end implementation of collaborative research projects together with partners and internal stakeholders, which include management of timelines, data transfer and other relevant processes 

• Collaboration and Communication: Collaborate with other departments, such as Product, Marketing, and Sales, to ensure that research initiatives support company-wide goals. Communicate research findings and strategic recommendations to stakeholders at all levels through various means (i.e. peer-reviewed articles, whitepapers,patents etc.) 

About you:  

• PhD by research, in the field of psychology, mental health, public health, or other similar fields 

• Experience in both quantitative and qualitative research methods 

• Experience in leading a project as a principal investigator, with a track record of research publications in reputed journals 

• Proven experience in research and development, with a track record of managing multiple stakeholders to achieve collaborative research goals in a timely manner. 

• Have successfully applied for research grants and executed projects based on grant funding. 

• Strong leadership skills, communication skills and a proven track record of working with multidisciplinary teams and multiple stakeholders 

• Excellent analytical, problem-solving, and decision-making abilities 

• Ability to thrive in a fast-paced and changing environment 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We help the business teams to deal with the issues of regulatory compliance, drawing on knowledge of assessment, monitoring, and prevention to identify issues that need attention and resolution. Our contributions are managing risk to be within risk appetite. 

What you will take away from this role is exposure to how to adapt to working in a fast paced regulated fintech company
What you will do:
●      Supporting payments compliance ongoing due diligence work including handling transactional sanction screening software

●      Data backfill for payments systems

●      Prepare summary on regulatory notices and guidelines and P&Ps master list

●      Working hand in hand with the compliance team to liaise with the stakeholders

●      Any other ad-hoc matters

What you will need:

●      Having some knowledge  on AML and customer onboarding

●      Having some level of understanding on regulators and payment service

●      Good work attitude, high sense of responsibility.

●      Honest, hard working

●      English language & available for full time internship

Nice to have: Experience of interning with financial institution

Gain exposure of operation of a payment business

Experience of working for regulated financial institution

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure

• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications

• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations

• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, ARM templates, Terraform, Powershell etc with proper documentation

• Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations

• Participate in Cloud Migrations for VMs using tools like Azure Migrate with more than 50 VMs migration or Databases would be preferred

• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space

• Ability to manage issues with proper resolution/documentation and SLAs is required for this role

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

CRM

• Be the main contact with HQ CRM team and markets’ CRM teams to ensure the smooth organization of the CRM events, Masterclasses, CRM topics (campaigns, loyalty programmes, data collection, lead generation intiatives).
• Lead the markets in defining their annual CRM strategies and action plans and provide timely reviews to attain CRM goals.
• Collaborate with markets to ensure that all executions are in line with global guidelines, brand expectations and local marketing objectives
• Consolidate and analyze consumer data for key launch campaigns (both quantitative and qualitative) to derive business indication and provide related action plans for markets to deliver CRM objectives.
• Garner latest consumer trends & insights in APAC

DIGITAL MARKETING:

• Identify digital innovations within the industry, strategize future opportunities and pioneer new initiatives (eg. new apps and platforms)
• Be involved in the execution of digital projects, whenever the opportunities arise and ensure the follow-up of the implementation of digital initiatives

The candidate will be familiarised with the credit risk profile of the businesses within Asia.  Escalating significant credit risk issues, facilitating the execution and improvement of risk management processes and providing solutions to traders to achieve the business objectives.

Key Responsibilities:

• Support onboarding and assess the credit worthiness of trading counterparties
• Prepare and monitor credit exposures, limits and overdues of the Asian portfolio on a timely basis
• Prepare credit reviews and requests to Credit committee
• Provide inputs to improve credit risk frameworks, processes and methodologies for new products and markets
• Advise and work with various stakeholders to implement appropriate credit mitigation tools including insurance, trade finance, netting and guarantee agreements
• Keeping abreast of market news and developments impacting portfolio
• Participate in counterparty meetings with traders and marketers
•  

We are looking for a highly motivated Associate, Subscriptions to be based in our regional Singapore office!

Responsibilities:

• Conduct regular analysis of the subscriptions performance across APAC markets and benchmarking against competitors to recommend construct optimizations, campaign ideas and product improvements.
• Drive the acquisition and productivity of subscribers through analysis of user acquisition, behaviour and benchmarking against competitors.
• Coordinate feature launches and implementation of best practices with local marketing teams.
• Develop and present pricing and incentive strategies using projections based on historical data.
• Work closely with the data team to ensure analytics requirements are met and train markets in the use of dashboards and reports.

Note: This is a 12-month full time contract position based in Singapore.

A Bit About The Role
We are looking to hire an Associate Controller to join our Regional Finance team in Singpore! You will assist in growing our finance capabilities to steer the organisation in the right direction ensuring compliance with local accounting, regulatory and tax requirements.

Your Mission Will Include The Following Activities

• Work with Accounting, Regulatory Reporting team, Regional Controllers & Compliance teams to help deliver compliant and accurate reporting with clear definitions and change management.
• Compile monthly, quarterly and yearly reports for submitting to regulatory authorities. Support with ad-hoc financial reporting requests.
• Work with the Compliance team and Regional Controllers to provide financial data during regulatory examinations and financial audits.
• Help the Regional Finance team in performing day-to-day overview of legal entities, including analysing financial results and making sure necessary financial controls are performed.
• Work with other finance teams to ensure systems, controls and processes are prepared for regional requirements.
   

This Role Will Give You The Opportunity To

• Own your own path to success - you’ll have a high level of autonomy and responsibility.
• Expand your skills and develop for the future - help build efficient reporting and financial control processes and build experience that can take you to other exciting roles in the Finance team.
• Work in an international Finance Team and learn a lot about the Finance area, fintech and driving financial sustainability of a fast growing company

The Reliability Engineering Automation team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. The team uses AI to aggregate observational data (from monitoring systems output, job logs, syslogs, etc.) and data from ticketing, incident, and event management system data to produce a virtuous circle of continuous insights yielding continuous improvements and fixes The Senior Software Engineer, a highly motivated senior individual contributor based in Singapore, responsible for designing and developing effective solutions in accordance with industry standards on best web development practices. As part of the team, you will be required to own key modules, perform code and design AI architectural reviews, suggest best practices and implement design and development standards. The role is a senior Analyst who has the passion to solve problems, factor old codes, learn and pick up new technologies like generative AI, chatops. The role will also be required to lead implementations on key modules and mentor junior team members.

Responsibilities

• Have the passion in developing and supporting the growth of the next generation software architectures and inspire innovation within the team.
• Develop scalable real-time low-latency Artificial Intelligence processing solutions in an agile delivery method
• Lead and guide the team in AI design, code and implement new algorithms to solve complex problems
• Develop AIOPS solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.
• Engage technical workshops with cross-vertical Technology partners for cross-vertical integration in software development

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

Colliers International is the fastest growing Commercial Real Estate Services provider globally. Here at Colliers, we pride ourselves on our enterprising, collaborative and growth mindset culture. This growth and our commitment to investing in our people and platform has created the need for an enterprising real estate professional to join our team as the Business Development Director | Enterprise Clients Asia, based out of our regional headquarters in Singapore.

This role reports directly into the Managing Director, Occupier Services | APAC and partners with the local market Occupier Leaders and Enterprise Client leads across the region to grow our service offering to Enterprise Clients Asia wide. This is an opportunity for an entrepreneurial real estate expert to lead the growth of  the Enterprise Services sector in a key regional hub, with the opportunity to influence across the wider Colliers global market.

To be successful in this position, you will possess a proven capability of client engagement, business development, inspirational people leadership  and cross functional collaboration.

Responsibilities include, but are not limited to:

• In collaboration with the Managing Director, Occupier Services | APAC and local Occupier Leads, develop a consistent client engagement strategy across the occupier service lines to create strong relationships, financial opportunities & outcomes.
• Act as the lead public figure in client communication to build C-level relationships across the most profitable and targeted accounts.
• Support in developing a highly capable localised teams through competitor talent attraction and internal capability building.
• Deliver a consistent message around our service proposition across the Asia market.
• In collaboration with the Research Department, create consistent Occupier relevant thematic reporting.
• Expand the scope of the centralised service lines which include Lease Administration, Enterprise Project Management and Portfolio Consulting.
• Ensure the service delivery quality across the Enterprise Client landscape is consistent and best in class.
• Be the APAC lead on Enterprise Clients globally, through regular global conference calls and pitches with the UK & EMEA colleagues.
• Actively engage and with Corenet and be the Colliers leader.
• In collaboration with the Business Development Centre, drive the bid response regionally for all Enterprise pitches.
• Oversee the pricing regionally for all Enterprise Clients.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• Long Bar

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

We are seeking a dynamic and experienced technical presales/architect professional. As a solution consultant, you will play a critical role in our presales team, helping to unlock the full capability of the ServiceNow platform for our key customers. You will leverage your functional and technical expertise to build compelling value propositions, solutions, demonstrations, proof-of-concepts and programs for our customers. You are expected have an aptitude for problem-solving, creativity and story-telling, in order to show our customers the true power of digital transformation with ServiceNow.

Responsibilities:

• Solution Evangelism: Act as a key technical advisor and product advocate, articulating technology and product positioning to both business and technical users.
• Customer Engagement: Lead discovery sessions to understand customer challenges and requirements, translating them into effective ServiceNow solutions.
• Solution Architecture: Design and propose innovative solutions leveraging the Now Platform, ensuring alignment with client objectives and business outcomes.
• Collaboration and Leadership: Work closely with the sales, technical, and delivery teams to ensure cohesive and comprehensive solution delivery.
• Sales Strategy: Contribute to sales strategy and drive opportunities from qualification through to close, achieving sales targets.
• Continuous Learning: Stay abreast of ServiceNow platform updates, new features, and industry trends to maintain a competitive edge and provide value to clients.

Responsibilities EIA Sub team :

• Technical support working closely with senior staff and Project Managers.
• Contributing to environmental projects and business growth in Singapore, SE Asia, and Asia (depending project opportunities) on technical aspects of one or more of the following: Environmental Impact Assessment, Environmental Monitoring and Management Plan(EMMP), Pollution Control Study, Environmental Health & Safety, Environmental Due Diligence, etc.
• Includes field work contribution for baseline environmental profiling for air quality, water quality, noise, vibration, vector, etc.
• Ability to work on a combination of these services will be highly regarded.
• Contributing to project presentations and client meetings with senior staff and Project Managers.
• Business development support for current and prospective clients.
• Comply with quality management on all work products.
• Task budgeting and scheduling control.
• Coordinating with stakeholders, sub-consultants and other disciplines, as necessary.
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures of the company.
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior.
• Task budgeting and scheduling control.
• Coordinating with stakeholders, sub-consultants and other disciplines, as necessary.