Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

-Completes engineering projects by organinzing and controlling project elements.

-To meet customer shipment schedule -monitor the production stataus .have day -to -day production output and work -in -progress reports.

-work closel with procurement team to follow -up material availability so as to plan production date,schedule and keep updating status weekly with detail reports.

Job Responsibilities and Duties:

• Support management decision-making with in-depth analyses.
• Partner with other department leads in cross-functional teams to execute initiatives and projects.
• Prepare monthly management reports and presentations (including financial and business performance analysis).
• Manage the daily operations of the finance department.
• Oversee the monthly closing of accounts and ensure timely preparation and submission of financial reports to management.
• Prepare and submit annual statutory accounts in compliance with statutory requirements.
• Prepare relevant financial reports and presentations for Annual General Meetings.
• Prepare quarterly GST returns and annual corporate tax filings.
• Prepare annual budgets and forecasts.
• Liaise with external bankers, auditors, tax consultants and corporate secretarial service providers.
• Establish and ensure compliance with policies and internal controls.
• Assess current practices and processes, and make recommendations for corrections or improvements.
• Perform any other duties which may be assigned from time to time.

Skills and Qualifications:

• Degree in Accountancy, or its equivalent, with professional qualification (e.g. CPA, CA)
• More than 10 years of relevant finance and accounting experience
• Experience in managing a team of accounting personnel
• Excellent organisational and leadership skills
• Good problem-solving, analytical and presentation skills
• Team player with outstanding communication and interpersonal skills
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge of Xero accounting software and clinics/healthcare industry will be an advantage

Job Responsibilities

• As a Vessel Manager, you will assume full responsibility for safe operation of a Fleet of Tankers vessels assigned to you.
• Besides day to day close monitoring of vessels, you will be required to supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Requirements:

• Minimum 10 years sailing experience.
• Minimum 1 years sailing experience as Chief Engineer.
• You should be professionally sound, highly motivated & a good team player.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.

Cybersecurity Manager

Responsibilities:

• Establish security policies, conduct risk assessments, and ensure compliance with industry standards (eg. CCoP, IM8, ISO27001, NIST, IEC 62443)
• Oversee incident response, investigate breaches, and lead post-incident analysis
• Manage the design and deployment of security solutions (firewall, IDS/IPS, SIEM)
• Ensure security integration across sftware and infrastructure development
• Ensure regulatory compliance and oversee third-party vendor security assessment
• Develop and deliver security training and awareness programs
• Stay current on cybersecurity trends and continuously enhance security infrastructure

Requirements:

• Degree in Information Security or related fields
• Certification in CISSP, CISM preferred
• 5+ years in cybersecurity with 3+ years in a project management
• Expertise in network security, encryption, and security tools (SIEM, IDS/IPS, firewall)
• Familiar with security frameworks and secure software development
• Experience in managing large-scale OT/CII security projects and familiarity with emerging technologies like PAM, MFA, and zero trust architecture

Requirements

· Applicant must have work experience in same industry of wholesale of medical, professional, scientific and research equipment

· Excellent communication and interpersonal skills.

· Strong negotiation and persuasion abilities.

· Ability to build and maintain relationships with diverse stakeholders.

· Self-motivated and target-oriented mindset.

· Ability to work independently and as part of a team.

Responsibility

· Setting sales goals and developing sales strategies

· Achieving on the daily, weekly, and monthly sales targets, gather sales leads, building a database of potential clients and covert prospects into new clients.

· Contacting potential and existing customers on the phone, by email, and in person.

· Establish and maintain a good rapports and relationship with clients (new / existing), partners & customers

· Follow up closely with the customer on whole process from signing up case till delivery (Pre & Post Sales)

· Preparing and sending quotes and proposals.

· Key in client’s details and managing the sales process through specific software programs

· Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.

With or without experience welcome. Otherwise, OJT/training will be provided!
- Location(s): CBD
- Working Days: 6 days/week
- Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements
- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
- Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
- Monitor and control wastage and food costs to maintain profitability.
- Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
- Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and skill development.
- A dynamic and supportive work environment.
- Staff discounts on meals.

How to Apply:
Sent your resume and a cover letter via this platform

1. Over-all in-charge for Planning and Site Operation

2. Ensures all company’s ISO, safety, environment policy and procedures are complied with.

3. Liaise with Client, Authorities, Consultant, QS, Purchasing and Subcontractors

4. To monitor and chase Authorities submission & approval for Structure, Architectural and M&E.

5. Chair progress meeting and presentation to Client and Consultants.

6. Monitor & Comply to Master Programme and create micro schedules for all work trades.

7. Closely monitoring of site progress and to resolve whatever site obstruction to expedite works.

8. Monitor Coordinators & Engineers and ensure all communication will transmit to all parties (Architectural, Structural & M&E – staff & subcontractors)

9. Monitor and chase Contract Department to award subcontractor works

10. Monitor and chase Materials sample submission for all trades to consultant / client approval.

11. Monitor and assist Coordinator & Engineer to Prepare Method Statement for approval.

12. To assist Coordinator and Engineer for preparation of required Mock Up unit.

13. Ensure that all information is distributed to all site staff, sub-contractors, suppliers and all other trades involve in the project.

14. Correspondences to Consultants, Subcontracts and HQ.

15. Maintains and ensure all testing requirements and records are in place.

16. Ensures all discrepancies are resolved with the consultants in the shortest time required.

17. Monitor daily activity report from respective site staff

18. Liaise with, Structure Engineer, Architectural Coordinator and M&E Engineer for daily progress of work to ensure meet the target schedule of the Project completion.

19. Performs daily site inspection to ensure work progress is align to the schedule.

20. Performs daily inspection to ensure safety provision on site.

21. To ensure all safety documents are in place to get ready for any Authority Inspection.

22. Performs daily site inspection to resolve site problems with the structure Engineer, Architectural Coordinator, M&E Engineer & Site Supervisors.

23. Accompanies Consultants and Client for any site inspection if neccesary

24. Monitor all site works to ensure they follow according to contract and specifications.

25. Conducts site meetings as and when required in regard to site issues.

26. Inspect works carried out by subcontractors are in-accord with approved trade demonstration

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Description

• Liaise with the Project Manager to carry out architectural work scheduling, material requisition, cost control, project supervision and documentation. Inform Project Manager/ Technical Manager on any technical / site problems pertaining to architectural works.
• Manage and lead Architectural project teams by outlining and assigning work, reviewing technical accuracy and technical outcomes.
• Review reports and other documentation prepared by the Architectural Coordinators. Assist the Project Manager in the preparation of the presentation to management, clients and stakeholders.
• Manage the Architectural consultants to meet project program, design deliverables, and Authority submission and timely approval.
• Review and value-add to the designs/specifications/drawings submitted by consultants.
• Provide design and technical support / resolution to site queries / issues over the duration of Construction, as and when required.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved design and specification.

Job Requirement

• Degree in Architecture, recognized by the Board of Architects or Singapore PEB
• At least 8 years’ experience in Architectural coordination works.
• Possess Qualified Professional license accredited by local authority board will have an added advantage
• Conversant with local codes and authority submissions.
• Fluent in spoken and written English and strong presentation skills.
• Proficient in Microsoft Office, Photoshop, AutoCAD, Sketch-up, Bluebeam, and Revit.
• Consultant firm experience will be an advantage.
• Strong leadership, coaching skills and organising abilities.
• Highly motivated, self-driven with initiatives to work independently.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Key Roles & Responsibilities

Perform bookkeeping, data entry, and reconcile accounts payable/receivable and bank statements.

Ensure timely payment processing and seek necessary approvals in adherence to the Delegation of Authority.

Monitor accounts receivable aging and manage credit control.

Maintain and tag fixed asset schedules.

Prepare monthly, quarterly and annual financial closing and reporting, including managing external audit and preparation of AFS.

Manage monthly and quarterly forecasting, annual budget planning, and performance analysis.

Monitor and control the company’s budget.

Prepare accurate and timely reporting decks for management, senior leaders, and board meetings.

Utilize the Terra reporting system, perform gap analysis, and ensure compliance with Singapore Financial Reporting Standards and other statutory regulations in management reports.

Prepare feasibility reports on investment projects, including financial forecasts and sensitivity analysis.

Partner with department heads to translate analytical needs into data requirements with clear metrics.

Coordinate and lead year-end stock take, including recounting stock variances.

Prepare and ensure timely tax reporting and compliance (direct, indirect, and transfer pricing).

Continuously review work practices for operational efficiency improvement.

Handle various ad-hoc requirements.

Qualifications, Skills & Knowledge

Degree in Accountancy or Finance.

ACCA or CPA Singapore equivalent.

At least 8 years of relevant work experience.

Minimum of 3 years of experience in audit/tax.

Commercial finance analytical experience in the SME consumer/F&B industry is advantageous.

Proficient in MS Excel and PowerPoint.

Strong knowledge of Singapore Reporting Standards and other accounting regulations.

Meticulous and analytical with data.

Excellent interpersonal and communication skills; proactive team player.

Experience with Hyperion (HFM) and Dynamics 365 ERP applications is a plus.

Experience with Lease Accelerator, Xero accounting software and Terra system is a plus.

Responsibilities:

• Assess and review existing architectural designs, coordinating with clients and internal teams to ensure project completion aligns with contract requirements.
• Manage architectural scheduling, material requisition, cost control, project supervision, and analyze variances to initiate corrective actions.
• Develop and implement policies, standards, and procedures for engineering and technical work.
• Conduct technical meetings and maintain close collaboration with consultants.
• Present and explain proposals, reports, and findings to clients.
• Monitor the quality and progress of all project disciplines, ensuring production requirements are met.
• Facilitate the recruitment, placement, and evaluation of architectural or engineering project staff.
• Perform other ad-hoc tasks as assigned.

Requirements:

• Degree in Architecture, preferably recognized by the BOA or an equivalent authority.
• Minimum of 10 years of relevant project/site experience.
• At least 3 years of experience in MRT/LTA projects is preferred.

A Construction Company is seeking for a self-motivated & independent individual to join us.

• Overall brand direction and strategies.
• Ensure long term brand alignment with goals.
• Work with Marketing Head to manage content and collaterals for the brands.
• Research on marketing trends/developing trends in terms of customers' behaviour and public perception.
• Maintain Company’s public image through implementation of marketing initiatives.
• Oversee social media accounts and ensure brand consistency.
• Developing and implementing growth strategies
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement

Requirements:

• Diploma or Degree in Business Management with at least 8 years of experience in Operations and at least 5 years in managerial position, or an equivalent combination of related experience and formal education.

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Responsibilities:

• Solution Selling for Mobile & Web Application.
• Identify and develop sales opportunities in Singapore market.
• Develop plans and sales strategies to increase branding and market share.
• Prepare sales presentations and solution demonstration.
• Prepare Sales proposal.
• Work with Marketing team to develop sales campaigns to target vertical industry.
• Forecast monthly, quarterly and annual sales revenue and generate timely sales report.

Job requirements:

• Experience in Software Solution Selling
• Good working attitude and communication skills.
• Minimum 4 years Software Sales experience
• IT background preferred.

The Administration Manager plays a role in many parts of a business’s operations. This is a top-level role, meaning the Administration Manager works with other leaders and team members in each of the business’ departments. Administration Manager has a lot of duties to perform on a daily basis, including:

• Guiding the company’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring the company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting line managers in compiling annual budget information and reports
• Maintaining all policies and procedures manuals
• Hiring and training administrative staff
• Delegating tasks to administrative assistants
• Creating personnel folders for new hires
• Monitoring and projecting staffing needs
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Job Responsibilities:

• Engage users to carry out feasibility studies for hospital rejuvenation projects.
• Lead the design development of projects.
• Procurement of consultancy and construction packages for the implementation of the projects.
• Review and approve project schedules, method statements, material submission and permit to work during construction stage.
• Oversee and manage consultants and contractors in the delivery of their services in accordance with their contract terms.
• Develop project governance policies and processes.
• Develop technical standards for cluster infra projects.
• Lead and execute Special Projects or tasks as assigned.

Job Requirements:

• Masters in Architectural with at least 2 years of relevant experience or Bachelor Degree in Architectural / Architectural Technology or Bachelor of Arts in Interior Design, Quantity Surveying or Estate with minimum 2-4 years’ relevant experience in healthcare infrastructure or project management/design consultancy in the built environment sector.
• Extensive experience in designing of hospitality facilities that involve extensive workflow and stringent environmental requirements is advantageous.
• Knowledge in Building Regulations, Environmental Health Safety and Workplace Safety Health requirements pertaining to infrastructure facilities development.
• An independent team player who is proactive, adaptable and works well under pressure.
• Proficient in AutoCAD drafting. Knowledge in 3D Sketchup software is advantageous.

We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  Involved in payroll processing and its related duties
  Analyse reasons for variation in manpower expense for monthly adhoc reporting
  Regular review on compliance to statutory requirements.
  Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  Liaise with internal and external auditors and/or tax agents on payroll related matters.
  
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Hands on SAP HRIS system preferred
• Proficiency in Microsoft applications
• Strong leadership skills with ability to manage team members
• Good time management and organizational skills, as well as a customer-oriented mindset
• Possess excellent inter-personal and communication skills

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

We are looking for an experienced Global Reefer BD Manager/Senior Manager for one of our shipping clients. In this role, the incumbent will be responsible for building the global refrigerated cargo accounts for the business while managing the commercial operations and growth for the organisation. The role also requires this individual to be heavily involved in networking with stakeholders that specialise in the cold chain container industry to ensure business goals are met.

Key Responsibilities:

• Lead and develop global initiatives involving reefer containers, ensuring alignment with the overall business strategy and identify growth opportunities
• Develop and implement a strategic vision for reefer operations across all trades.
• Identify market trends and customer demands to drive innovation and enhance service offerings.
• Collaborate with Regional Offices (ROs) and manage global reefer handling, including commercial activities.
• Coordinate closely with Trade teams to manage an efficient quotation process.
• Ensure effective operational workflows and maintain high standards of quality and safety.
• Oversee coordination between sales, customer service, operations, and logistics to ensure seamless reefer shipments.
• Manage the budget for reefer operations, focusing on profitability and revenue growth.
• Handle insurance-related matters for sensitive and high-value reefer cargo.
• Set clear performance objectives, conduct evaluations, and provide professional development opportunities.
• Maintain resilience in managing unexpected situations and guide the team through challenges in the shipping market.
• Drive the division’s success by achieving key performance indicators (KPIs) and implementing critical strategies.

Requirements:

• Bachelor's degree in Maritime, Business, Logistics, or a related field.
• Minimum of 10 years of experience in shipping, freight forwarding, or the logistics industry, with a focus on reefer cargo operations.
• Proven success in managing and growing a reefer cargo division, including P&L responsibility.
• Comprehensive knowledge of international shipping regulations and customs procedures related to reefer cargo.

To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.

Job Description

• Enter inspection data and maintain filing.
• Write quality records and checklists.
• Store and maintain equipment.
• Conduct microbiological tests and analyses.
• Calibrate equipment.
• Train new lab staff.
• Consolidate product release documents.
• Generate certificates of analysis.
• Tag product status in the system.
• Manage QR scanning and inventory.
• Scrape QR and tested samples.
• Verify chemical mixing processes.
• Perform other assigned duties.

Requirement:

• No need experience , Training Provided
• Min N/ O Level

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Requirements:

• Degree or Diploma in Accounting or Finance
• Minimum 10 years of relevant experience in accounting
• Proficiency in use of SAP Business One and SAGE EasyPay preferred
• Knowledge of Singapore financial regulations, GST filing, CPF submissions, etc.
• Strong commitment to producing accurate and error-free work
• Ability to work independently
• Able to commit half day(AM/PM)-5 days/week

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

This is a 12-months contract tenure. As the clients will be based in Japan, the ability to speak and communicate Japanese is a MUST in order to succeed at this role.

We are seeking a highly motivated and experienced strategic partnership manager to join our team. The candidate will be responsible for identifying and activating potential opportunities within the Japanese market, providing business development support in strategic planning, creating presentations, and meeting with partners to drive business forward.

Responsibilities:

• Identify and activate potential partnership opportunities in the Japanese market (gaming/virtual reality/ entertainment industry)
• Provide business development support in strategic planning, creating presentations, and meeting with Japanese partners to drive business forward.
• Represent the company's partnership in external meetings with executives from external partners
• Track, analyze, and communicate to develop and execute against partnership goals
• Work cross-functionally with a variety of teams, including Product, Marketing, Legal, Policy team, and Operations to advocate for partner needs

Requirements:

• 5+ years experience in a partnerships role in the entertainment/tech industry
• Proven track record in prospecting, securing leads and developing new relationships
• Strong understanding of IPs and Entertainment landscape in Japan market
• Excellent communication and presentation skills in both English and Japanese to liaise with Japanese Counterparts and clients.
• Ability to work independently and manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Experience working with cross-functional teams and stakeholders internationally