Job Description:

Leads teams responsible for standardization of metrics and monitoring performance, driving delivery process excellence, adoption of automation/tools and managing procurement activities

Requirements:

Metrics reporting:

• Define and standardize metrics and reporting for delivery teams and publish reports on a regular basis
• Ensure key performance indicators (KPIs) are monitored and shared to stakeholders with insights to drive actions

Delivery process excellence:

• Work with service line delivery teams to standardize delivery processes (SOP , templates )
• Monitor delivery quality through audits to ensure process adherence by delivery teams
• Lead process transformation, simplification and optimization

Automation/tools:

• Conduct automation assessment for accounts to Identify opportunities for automation and improve productivity
• Support delivery teams with automation expertise and promote deployment of automation/tools across entire delivery org

Procurement management:

• Oversee delivery related procurement process and optimize procurement spend
• Centralize procurement process and set up a vendor ecosystem to serve the needs of delivery teams (e.g., hardware, software, tools

Role: Lead Technical Consultant (MES)

We are are looking to hire Lead Technical Consultant (MES) to join our MES team working at our client site, a pharmaceutical MNC. The selected candidate will be required to provide consultation and engineering service to the execution phase of the project. They will also be involved in the generation and ownership of IQ/OQ/PQ documentation and the GoLive Support.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Knowledge and experience in manufacturing Automation Systems, MES & Historian, Lab Systems and IT-OT will be preference.
• Werum PAS-X/ Aspen/ Syncade/ Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full system configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Excellent communication skills and collaborative with team members and external groups

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We're seeking dedicated and creative individuals to tackle dynamic challenges and shape the future of Smart Building. Our team values change and innovation, and we invite you to join us in focusing on improving lives through new ideas and cutting-edge technology. If you're passionate about creating transformative technologies for billions of people, our digital careers can help you drive growth and innovation. We're looking for innovative and diverse individuals to bring tomorrow's reality to life. Explore the Digital World of Siemens at www.siemens.com/careers/digitalminds.

The Smart Building Solutions (SBS) is a Regional Solution and Service business unit, part of Siemens Smart Infrastructure. We are seeking for an experienced Business Development leader and subject matter expert in Enterprise Security with strong engineering and integration experience to lead the Enterprise Security Business in APAC. As a part of Siemens, the position provides the opportunity to work with cutting-edge technology in a high-growth environment, collaborating with diverse teams and contributing to business growth in APAC countries. The role is based in Singapore, with anticipated travel within the APAC region.

You’ll make a difference by:

• Collaborating with Siemens' Smart Infrastructure organizations in Singapore, Australia, China, Taiwan, Hong Kong, and South Korea to boost Security solutions business for Buildings & Critical Infrastructures.
• Working with the Security Centre of Competence in Dubai and HQ to offer Technical Support, application support, training and review solution submitted from the mentioned countries.
• Engaging with the Security Community in the APAC region and HQ.
• Developing and aligning the Security strategy, budget, GTM, portfolio among others in coordination with the Business Line Region Head.
• Supporting local organizations in the mentioned countries to grow their Security solutions business, including coaching, training, and promoting the portfolio's strengths.
• Coordinating with Global and Regional Key Accounts Managers to assist local sales organizations in strategic projects.
• Collaborating with local teams to identify unique market requirements, optimizing bidding processes, allocating resources, and sharing best practices to enhance productivity and profitability across the region.

You’ll win us over by:

• Minimum of 10 years' experience with an in depth understanding in Electronic Security Products and/or Solutions for Building & Critical Infrastructure.
• A degree in Engineering or equivalent
• Proficiency in IT networking and integration
• Effective interpersonal skills with the ability to work across different cultures and backgrounds.
• Strong work ethics and results-driven orientation.
• Adaptability to a fast-paced environment, excellent communication skills, independence, resourcefulness, and analytical thinking.
• Willingness to travel for business, approximately 30% of the time.

Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

As the Lead of ABS Global Simulation Center, you will be actively engaged in driving industry-leading research and development associated with Modeling and Simulation.

What You Will Do:

• Lead the ABS Global Simulation Center, in charting the path forward for the marine and offshore industry in the field of Modeling and Simulation (M&S) with focus on the following areas:M&S of systems onboard of ships or offshore platforms such as power and propulsion systems, electrical system, and fuel gas supply systems
  M&S of ship and fleet operation in seaway
  M&S of maritime ecosystems such as green shipping corridors
  Virtual testing of complex systems using Model-In-the-Loop (MIL), Software-In-the-Loop (SIL), and Hardware-In-the-Loop (HIL)
  Model-based plan review and survey
  Simulation-based Energy Efficiency Evaluation for new build and retrofit
  

Activities will include:

• Collaboration with industry stakeholders on joint research initiatives
• Development of guidelines address the use of the technology
• Application of software tools to support design, verification & validation
• Actively promote the services and capabilities of ABS throughout the technical and business community.

What You Will Need:

Education & Experience

• Minimum of 10 years of relevant engineering experience in the energy industry, shipyard, design/consulting office, shipping/oil company, university, or classification society.
• Minimum of bachelor’s degree in Electrical/Mechanical/Marine Engineering, Naval Architecture or other related discipline; MSc or PhD is preferred.
• Minimum 3 years’ Experience in managerial position

Knowledge, Skills & Abilities

• Knowledge of ship systems such as onboard power, propulsion, electrical, and control systems.
• Knowledge of classification rules and industry standards regarding power and electrical systems
• Knowledge and experience in simulation software such as Amesim, Simulink, ETAP, and SKM would be an advantage.
• Strong communicator with excellent oral and written communication skills. Excellent command of the English language.
• Demonstrated ability to work well with others.

II-VI Singapore, part of Coherent Corp organisation structure is looking for an experienced Lead Hyperion Administrator – FP&A.

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. To learn more, please visit www.coherent.com

The successful candidate will be part of Coherent Corp, Corporate Finance Team and will report to the VP of Financial Planning & Analysis in Warrendale, United States.

The candidate will be based in Singapore with ability to travel 10-15% per year to countries in China, Japan, Malaysia, Philippines, United States. The work mode is Hybrid and should be flexible to work outside of Singapore office working hours to provide our end user with a Hyperion support person in additional time zone in Europe and Rest of Asia.

Duties and responsibilities:

1. Managing, supporting, and maintaining the performance of the Hyperion Financial Management (HFM) Global Consolidation and Reporting system and the Hyperion Planning application to provide global actual, forecast and budget analytics used by management for decision making purposes.

2. Supervise and actively participates in the administration, maintenance, and further development of the capabilities of these financial applications and utilizes these systems to generate information to conduct financial analysis as well as modelling.

3. Serve as the expert and oversee the design and creation of processes and reporting capabilities for the effective use of these software applications, including customized views and reporting capabilities for organizations across the Coherent global organization to ensure their integrity and efficiency.

4. Work closely and collaborate with the leaders of Coherent and the lead finance personnel across the Coherent global organization to develop a thorough knowledge of these financial applications and to satisfy the dynamic requirements of the organization.

5. Manage and prioritize the design of data collection models and processes within Hyperion Financial Management and Hyperion Planning to ensure consistent delivery of financial information to the senior leaders and they will be responsible for the development and maintenance of standardized and ad-hoc reporting for forecasting, planning, and monthly actual results.

6. Ensure the organization’s financial plans and policies are implemented and followed including financial planning, financial analysis, financial reporting, accounting processes and practices. This financial data is coordinated on a worldwide basis including consolidating the data into multiple views: Product Line, Business Unit, Segment, Consolidated, Legal, Geographical, Management, etc.

7. Serve as the liaison between Accounting and IT departments to ensure the proper operation and maintenance of the financial systems in use.

8. Provide leadership and coordinate the management of security and rights protocols, ensure the integrity and validity of the financial data in the system, oversee the development of the systems consolidated hierarchies, logic scripts, and system rules.

Education and Work Experience:

· Degree in Finance, Accounting, Information Science, or related area. Advanced degree is preferred.

· Minimum 6 years Financial Systems administration, maintenance, and training of Hyperion Financial Management and Hyperion Planning modules.

· Minimum 6 years of combined accounting and/or reporting experience in a global organization.

· Minimum 6 years of developing, deploying and using SmartView reports.

· Minimum 4 years of Financial Planning and Analysis experience preferably in a complex global organization.

· SmartView scripting and design experience preferred.

· Oracle and SAP experience a plus.

· Experience in administering system, user testing and user training related to version upgrades and new releases.

· Ability to blend accounting knowledge and IT logic to recommend and implement improvements to processes and financial reporting.

· Demonstrated problem solving and work prioritization skills.

· Ability to keep up to date with technology and apply to business strategic plan.

· Ability to achieve results independently or working with others.

· Excellent interpersonal and communication skills; ability to communicate effectively with end-users, management and serve as a liaison between the accounting and IT staffs.

· Ability to handle multiple priorities involving internal customer requests and demands.

· Ability to excel in a cross-organizational, cross cultural, global team environment.

· Ability to handle special assignments promptly and professionally.

· Set a high standard of ethics, professionalism, leadership and competency.

Workplace : Hybrid

Office Address:

II-VI Singapore Pte Ltd

TechPlace II

Ang Mo Kio Avenue 5

Singapore

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge – our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team – you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader – as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you’re interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:

1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.
2. Describe your team management and development experience, and leadership style

Please make sure your applications are submitted in English, as this is our working language.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

We’re looking for a Customer Support Strategy and Reporting Lead to join our Customer Support team in either our Singapore office. Customer Support Strategy and Reporting Lead is someone who designs strategies, plans, and guides analytics for Wise Customer Support.

Your mission:

Your mission is to ensure that our operational organization structure is lean, scalable and optimized for the best customer outcomes and you will also identify new operations opportunities. Your scope includes introducing risk management strategies and analyzing the current strategy and strategic plans. You will also run operations diagnostic and hypothesis checks for the respective plans. We expect you to develop business scenarios and innovative ideas.

Here’s how you’ll be contributing to the team:

• You are an owner and a driver of Customer Support Strategy and Planning working towards assigned goals, vision and mission of the team;
• Provide strategic insights and tactical leadership to Customer Support teams;
• Align and propose KPIs and Target Guidance for Customer Support teams;
• Develop strategic plans for optimized cost, quality or speed of Wise Customer Support;
• Design Wise Customer Support change roadmap;
• Design Customer Support unit operational organization structure to ensure it is lean, scalable and and optimized for best customer outcomes;
• Identify new operations opportunities;
• Analyze the current strategy and strategic plans to ensure its efficiency;
• Run operations diagnostic and hypothesis checks;
• Create business unit development scenarios and innovative ideas.

A bit more about the role:

• You're responsible for planning delivery efficiency, target attainment, Customer Support global cost per contact and Customer Support Global Resolution rate;
• You support Customer Support Reporting and embedded Customer Support Analytics teams engagement and motivation;
• You ensure the Customer Support Reporting and embedded Customer Support Analytics teams are equipped with all the necessary tools, trainings and support to perform their daily functions;
• You staff and hire for assigned team and communicate job expectations during hiring process;
• You provide effective feedback via regular 1-1s, biyearly GrowWise and propose compensation changes for Customer Support Strategy and Reporting team;
• You support Customer Support Reporting team with actionable goals that enable their growth in Wise;
• You ensure the collaboration between the various stakeholders such as Workforce Management, Service Delivery, Product and Vendor Management teams;
• You represent the Customer Support Strategy and Implementation (CSSI) team in relevant meetings and planning sessions for launching, assessing, and managing CS OPS plans and strategies;
• You align all parties that affect the success of the CSSI plans and strategies;
• You'll be responsible for the team budget in the assigned team;
• You'll be accountable for full regulatory compliance and legal requirements of delivered projects and products.

A bit about you:

• You’re placed in Singapore or willing to relocate there;
• You have at least 3 years of experience in Operations;
• You have at least 2 years of experience in analytics in Operations;
• You have good verbal & written English, your communicational skills are excellent;
• You feel comfortable working with data;
• You have strong strategic planning, decision making, problem solving and critical thinking skills;
• You're a team player, have emotional intelligence skills and know how to manage expectations;
• You're great at stress management, able to delegate and negotiate where necessary;
• You are deadline-oriented and have great time management skills;
• You're knowledgeable about agent targets and CS KPIs;
• You are comfortable reviewing escalated calls/emails/chats;
• You know how to conduct regular performance reviews and interviews;
• You have a experience in vendor operations;
• You know your way around the following tools: Excel/G Suite, Confluence, Calabrio, Looker/Superset, Figma, Twilio Voice, Twilio Chats, Zendesk.

PS! If you're interested in the position, please apply by submitting your CV and cover letter in English.

Please note that applications without a cover letter won't be considered.

Our client is an established regional bank.

Responsibilities

• Manage a team that provide back-office support to treasury operations.
• Transaction processing (FX, Equities, Derivatives)
• Process incoming and outgoing Swift payments
• Manage DTCC derivatives trade reporting
• End-of-day nostro position reconciliation with Treasury dealers
• Handle Nostro and Vostro Accounts processes and documentations
• Monitor and maintain Treasury limits
• Prepare trade confirmations and statements to clients.
• Assist new product or system enhancement testing and UAT.
• Support KYC/Onboarding activities
• Support ad-hoc tasks and projects

Requirements

• Degree holder with at least 10 years of Treasury operations/Settlement experience in a banking environment
• Good processing knowledge of Treasury and Private Banking products
• Familiar with Euroclear process
• Experienced in leading a team in settlements
• Good communication, interpersonal and organizational skills

The Position

This person will be responsible for the Medical Affairs strategy and execution in ROPU ASKAN Oncology therapeutic area (TA).

Duties & Responsibilities

• Work closely with the OPU brand teams together with regional marketing team, develop, implement, and execute strategies and activities to bring the benefit of BI medications to patients across the product lifecycle.
• Operate in cross-functional teams (Marketing & Commercial operation team, Regulatory Affairs, Market Access team, Clinical Development and Operations, Patient safety and Pharmacovigilance and Medical content manager, Patient Engagement team).
• Plan and coordinate scientific expert interactions (scientific exchange meetings, symposia, consultancy groups, roundtable discussion, workshops, train the trainer sessions, advisory board meetings, speakers' tours etc.), appropriate expert engagement across countries and advocacy development plans, as well as collection of key metrics.
• Develop and maintain medical expertise for the relevant BI products and therapeutic areas of Human Pharma to meet external customer needs, in combination with a thorough understanding of Medical Affairs and Brand strategies/tactics
• Where and when applicable, work on generating and disseminating local data scientifically relevant to BI products.
• Support to drive the scientific contents through omnichannel digital engagement aligned to the TA strategy.

Requirements

• Must be a Doctor of Medicine or a PhD in Sciences. A subspecialist in the TA is nice to have.
• Must have work experience in Medical Affairs 5 years in country role and/or 2 years in a regional role.
• Experience in managing a product in Oncology is a must have.
• Must have good presentation skills and good command of English both as a written and spoken language.
• Must have experience in organizing Medical Affairs related activities like Advisory Board Meeting, Speaker Forum etc.
• Must be proficient with Word, Excel, Powerpoint, digital channel platform (virtual meeting, omnichannel engagement)

Why Join Us?

• Certified Great Place to Work
• Central Location (River Valley)
• Attractive remuneration and commission package
• Career prospect
• Medical benefits, birthday leave and more
• Training opportunities

If you are a proactive and strategic sourcing professional with a passion for driving supplier excellence on a global scale, we encourage you to apply.

Job Responsibilities

• Responsible for managing end-to-end procurement and fulfilment processes, supplier development, and global supplier partnerships
• Develop and execute strategies for identifying and developing semiconductor suppliers on a global scale to expand and diversify the supplier base
• Monitor and evaluate geopolitical, regulatory, and market trends that impact global sourcing and supplier relationships
• Collaborate with suppliers to improve quality, cost-effectiveness, and delivery performance.
• Negotiate pricing, terms, and conditions with suppliers to achieve cost savings and favourable agreements
• Conduct regular supplier performance reviews to ensure quality, delivery, and responsiveness meet company standards
• Identify opportunities to consolidate suppliers, reduce lead times, and improve overall supply chain resilience
• Manage the entire procurement lifecycle, including requisition processing, purchase order creation, and order tracking
• Liaise with logistics team to ensure timely and accurate delivery of goods and services to meet operational demands
• Liaise with the Sales Team on customer’s specific components requests and provide inventory information

Job requirements

• Bachelor’s Degree in Business, Supply Chain Management, Logistics or related field
• Strong sense of urgency and attention to details
• Bilingual is preferred
• Proactive, excellent communication and negotiation skills
• Analytical with a methodical approach to problem solving
• Proficient in Microsoft Word, Excel and PowerPoint
• Candidates with no experience are welcome to apply!

• Well Establish Company
• Basic $3500 - $4000 + Allowance
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Understanding business processes and identifying business requirements and translate into functional specifications
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track
• Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements
• Manage IT related equipment and ensure they function properly at all times
• Assist in supporting multiple applications systems and platforms
• Manage cloud operations
• Provide Enterprise IT support
• Design and create enterprise architecture framework
• Develop Business Continuity Plan
• Installation, patching, troubleshooting, and managing of Linux server on cloud environment.
• Managing and updating of company’s website

Job Requirements:

• Possess Diploma/Degree in Information Technology with 3-5 years related experience
• Preferably with experience on Linux and SQL server
• Knowledge on PHP/ other web programming languages/ API integration will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHENG JAU WEI (R23115788)

EA Recruitment Pte Ltd

EA License No: 21C0492

APAC Move Add Change (MAC) Lead

Essential Duties and Responsibilities

The APAC MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organisation, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:

• Work with the Client to manage and plan general desks moves (from individual to medium and large office moves).
• Manage the MAC team across APAC to ensure a consistent delivery of services.
• Manage local key stakeholders/EA’s and suppliers.
• Prepare accurate MAC statistics/reports.
• Supervise or where necessary perform moves to minimize impact to business.
• Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.
• Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.
• Generate and manage headcount forecasts with extreme accuracy.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Liaison with business and POC for shift updates across APAC where applicable.
• Demonstrate responsiveness and creativity in finding solutions for service delivery
• Ensure appropriate follow up with customers and updates in SpaceView
  Seek to continuously improve processes, systems and overall client satisfaction
• Handle & resolve MAC related Tasks promptly and accurately, provide timely responses and manage overall traffic.
• Regularly work with external contractors, e.g. cleaning, IT, & engineers
• Resolve problems associated with MAC requests including: permits, cleaning, parking, conference rooms, interior furnishings, fixtures and equipment.
• Liaise with the client during the MAC to proactively action any last-minute requests
• Manage assets – addition/removal/ordering of furniture and special equipment.
• Assign desks for new hires in close liaison with relevant internal Clients.
• Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
• Work with the internal Task system to support facilities team in closing out tasks to SLA/KPI’s.
• Work as part overall FM team on facilities related tasks
• Ad hoc duties from time to time to support the rest of the facilities team
  

Skills

• Experience in a hands-on role working within an MAC, events and facilities environment
• Outstanding customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to multitask and work without direct supervision
• Proficient in MS Office applications, and possess excellent written and verbal communication and people skills
• Ability to read and analyze floor plans/drawings/Space View
• EHS awareness
• Previous experience of working in a fast-paced, multi-national environment
  

Experience

• Minimum of 7 years in related role, in particular within a facilities, MAC and customer environment
• Must be able to demonstrate flexibility in relation to type of works carried out and availability

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Team Introduction
The Global Payments team builds a platform to provide cross-border payment solutions for all our products and services, that are growing rapidly worldwide.

The Global Network team in Global Payments ensures a stable, professional and efficient overseas payment solution, helping businesses to unblock payment channels and effectively assisting overseas business and product expansion. This includes tasks such as building general service capabilities, payment instruction orchestration engine, etc.

Responsibilities:
1. Manage a team of software engineers, including roadmap planning, system designing, and code reviews.
2. Drive technical projects and provide leadership in an innovative and fast-paced environment.
3. Be responsible for the overall planning, execution, and success of complex technical projects.

Qualifications

1. Bachelor's degree in Computer Science, related technical discipline, or equivalent practical experience.
2. 10 years of relevant work experience, including technical management of software developers and architects.
3. Experience in designing and implementing distributed systems.
4. Experience in the payments industry and/or with payments-related products is a plus.
5. 5 years of experience in leading highly-complex, technically-challenging, cross-functional software oriented projects from inception to delivery is a plus.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

This is an opportunity to work for Prudential Singapore to defining, developing, and activating customer lifecycle and company-wide customer conservation strategy. We are on a journey to create meaningful customer lifecycle and retention programmes which will help us drive customer retention so that our customers will continue to stay protected. It will bring alive our purpose of “For Every Life, For Every Future”.

Job Description:

Customer Lifecycle Management

• Good understanding of how to leverage customer segment, life-stage, consumer behavioural, lifestyle, transactional, and demographic data to deliver relevant high impact demand generation programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.
• Formulate and implement growth and milestone campaign strategies, execution leveraging marketing automation, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications. Leverage segmentation insights, personalization, and product recommendation, partnerships to drive campaign effectiveness.
• Drive continuous optimization of product recommendations, cross-selling and up-selling based on segmentation models and desired actions.
• Work with internal and third-party vendors to identify new opportunities to improve consumer communications and remarketing campaigns, where relevant.

Customer Conservation

• Be on the pulse of customer attrition trends to monitor and identify churn prevention opportunities across all segments. Conduct market research where necessary to garner further insights to drive relevant outcomes.
• Drive the strategic planning and deployment of customer conservation plans and initiatives. Work with Segment Leader, Actuarial, Product, Customer Management and Strategy teams to identify key priorities and co-develop actions and timelines.
• Implementation of firm-wide conservation programs to retain existing customers, policy downgrade management and customer win-back.
• Form and manage working groups as necessary to rally internal key stakeholders towards driving the same objective and collaborate with the necessary departments to journey map and drive the necessary process changes.
• Report planned versus actual performance and monitor the effectiveness of the conservation plans.

Project Management

• Develop and manage project (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensure proper messaging, timing, and execution of campaigns. Identify key stakeholders and work with them to negotiate process changes, ownership of processes, and manage project impact.
• Design and implement communication plans to ensure those affected by projects are informed and updated.
• Follow up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Apply an experimentation mindset to marketing campaigns to drive, test, learn, and optimize. Continuously conduct A/B testing across all channels

Who we are looking for:

Working Experience, Competencies & Personal Traits

• At least 8 years of working experience
• Positive attitude
• Self-starter with proven track record of project managing and executing integrated marketing campaigns
• Background in driving targeted retention, upsell, and cross-sell marketing campaigns
• Robust skills in demand generation, marketing campaigns and communication design, marketing operations, and reporting.
• Experience working cross-functionally with other teams to drive cohesive engagement and project delivery
• Strong Analytical and quantitative skills and able to construct lifecycle reports and dashboards in Salesforce and other reporting tools
• Excellent verbal, written and presentation skills.
• Ability to manage multiple projects with intertwining deadlines while staying focused on the details
• Experience with marketing automation software (Salesforce Marketing Cloud preferred), A/B testing, experiment design, campaign analysis and attribution reporting
• Ability to work effectively both independently and as part of a team.
• Ability to adapt quickly in an ever-changing environment
• Competent with the use of Microsoft, Power Point, Word and Excel, including the use of Pivot tables, reporting, charts.
• Added advantage if candidate has past exposure or experience in financial, insurance or telecommunications industry.

Education

• Bachelors in Business Administration/ Marketing/ Mass Communications/ Arts and Social Sciences.

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Requirement

• Diploma/Bachelor's Degree in Computer science, Information systems, or a related field.
• At least 5 years of work experience as a Data Modeler or in a similar role.
• Strong understanding of data modelling concepts, techniques, and methodologies.
• Proficiency in data modelling tools such as SQLDBM, ERwin, ER/Studio, or similar.
• Experience with relational databases and SQL.
• Knowledge of dimensional modelling and familiarity with data warehousing concepts.
• Familiarity with data integration and ETL/ELT processes.
• Good to have Experience with cloud-based data platforms, such as Snowflake Data Cloud, Azure Data Lake Storage.

Responsibilities

• Implement and manage Windows- Manage the design and development of conceptual, logical, and physical data models that align with the Company’s data architecture and business requirements.
• Collaborate with business stakeholders, data architects, database administrators, solution architects, data engineers, and external service providers to understand data requirements and translate them into effective data models.
• Analyse existing data structures, databases, and systems to identify opportunities for improvement and propose data modelling solutions.
• Develop and govern data modelling standards, best practices, and guidelines to ensure consistency and maintainability across data models.
• Review to ensure up-to-date documentation for data models, including entity-relationship diagrams, data flow diagrams, and data catalogues/data lineage.
• Ensure regular data profiling and analysis to validate and optimize data models for performance and efficiency.
• Participate in data governance activities, including data quality assessments, data security management, master data management, and metadata management.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Are you a media multi-hyphenate who is interested in conceptualising creative campaigns and coming up with interesting ideas and copy for digital marketing? Are you always curious and keen about out-of-the-box methodologies and frameworks that deliver effective solutions for the client and target audience? Are you a strong team player who is able to inspire people around you actively?

Company Background

Big 3 Media is a creative video production house based in Singapore that specialises in creative storytelling. Since 2008, we have ventured beyond the beaten paths to craft uniquely artful stories. We put ourselves in the shoes of our clients, target audience, and the characters of our story, to see the world through a myriad of perspectives. In 2021, we proudly emerged as Marketing Interactive’s Video Production Company Of The Year (Gold & Local Hero) in spite of the pandemic which has dramatically transformed the way content is created and consumed.

Big 3 Media has grown exponentially over the years. Not only do we have a sizable team of committed and talented individuals and an ever-expanding clientele, but we have also extended our area of expertise, in the forms of new products and services, with the acquisition of new technology and partnership with our sister organisations.

Holding true to our Big 3 core values of being Creative, Empathetic and Better, we never stop seeking improvement, experience, and knowledge in the creative process, constantly pushing ourselves so that we can see the bigger picture. We believe the road ahead is laden with exciting opportunities, and we are just getting started.

Content Lead

You are the creative spark, the strategic thinker, and the storyteller who knows how to captivate an audience. As our Content Lead, you'll be at the forefront of crafting narratives that resonate and engage. Here, creativity meets clarity, and ideas transform into impactful stories. If you're ready to shape narratives with innovation and imagination, and thrive in a fast-paced, forward-thinking environment, you are the missing piece in our creative puzzle. Join our team, and let's redefine what storytelling means in the digital age.

Key Responsibilities

• Ideate, formulate, and oversee the creation of pitch decks for diverse content types, including video for traditional and new media campaigns.
• Understand and refine creative briefs by empathising with client needs and asking pertinent questions.
• Demonstrate expertise in storytelling across various forms like video, animation, and mixed media.
• Collaborate in scriptwriting, working effectively with directors, storyboard artists, and other creatives.
• Exhibit sensitivity to the nuances of language, both spoken and written.
• Thrive in a team environment by contributing to collaborative projects and initiatives.
• Adapt and excel in a dynamic, fast-paced, and human-centric work setting.

Key Skills

• Strong and confident communication, both verbal and written.
• Creative thinking and problem-solving abilities.
• Experience in media creation and digital marketing.
• Proficiency in English; additional languages are a plus.
• Passion for working in a dynamic, empowering environment.
• Advocacy for agile frameworks and processes, such as SCRUM.
• Keen on applying current media trends and news to client projects.
• Ability to lead projects independently and work effectively in team scenarios.
• Self-motivated and open to new challenges, including leadership roles.
• Meticulous attention to detail, with an appreciation for aesthetics and design.

Requirements

• A creative CV and portfolio showcasing work in Corporate, TVC, Branding, Copywriting, Campaigns, etc.
• A qualification in Art, Media, Writing, Communications, or equivalent is advantageous.

If this role speaks to your creative spirit, or if you have any questions, don't hesitate to reach out. We're excited to hear from you!

Our Client is in the Online F&B industry in Singapore. Due to their current expansion plan, they are looking for a Senior Ruby on Rails Development Lead to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Maintain high standards and creating scalable processes and support product management efforts.
• Participate in technical interview process of hiring new engineers.
• Responsible for designing and architect existing or new systems and platforms.
• Responsible for high-quality code and provide production-ready assurances through tests or QA
• Responsible and collaborate through code reviews and pair programming
• Coach the team to be proficient in testing and completing the work by documenting all necessary information to the product manager or stakeholder.
• Any ad-hoc duty as assigned.

Requirements

• Min Degree in IT or Computer Science
• Experience in Ruby on Rails framework, React JavaScript / Typescript.
• Proficient in writing tests with RSpec.
• Sounded knowledge of command line and toolchains (e.g. Zsh, Vim, Tmux).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

On behalf of one of its clients in the Renewable Energy field, the French Chamber of Commerce is looking for a Sales Team Lead (Solar)

Our client is a solar energy provider committed to delivering sustainable and efficient solar solutions.

They are currently recruiting for the position of Solar Sales Team Lead, a key leadership role responsible for overseeing and managing a team of two Solar Sales Representatives. The successful candidate will be a dynamic and results-driven individual with a proven track record of achievement, demonstrating qualities such as drive, goal orientation, and effective team leadership within the solar industry.

Responsibilities:

• Lead and manage a team of 2 Solar Sales Representatives.

• Drive the team towards achieving and exceeding sales targets.

• Foster a results-oriented and collaborative team environment.

• Provide guidance, support, and training to enhance individual and team performance.

• Develop and implement effective sales strategies to maximize business opportunities.

• Generate new business opportunities, building relationships, and closing sales deals within the solar industry.

• Collaborate with Engineering to ensure seamless coordination and achievement of overall company objectives and planned growth.

• Monitor and analyze team performance metrics, providing regular reports to senior management.

Qualities They Are Looking For:

• Proven leadership skills with a track record of successfully managing sales teams.

• Results-oriented with a strong drive to achieve and exceed targets.

• A natural achiever with a history of meeting and surpassing goals.

• Effective team leader, capable of motivating and developing team members

Requirements

• Previous experience in solar sales or a related field is highly desirable.

• Demonstrated success in a leadership role, ideally managing a sales team.

• Strong interpersonal and communication skills.

• Goal-oriented mindset with the ability to motivate and inspire a team.

• Bachelor's degree in business or a related field is preferred.

The service operation is the key pillar in enabling our customer to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of service optimization.

The incumbent will be reporting to the Regional Manager of the service operation, the Shift Lead is overall responsible for the support to our customers, in the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment.

You will interact with the various functions within the organization such as Engineering & Technology, Customer Service, and Operations as well as other colleagues across the company, located in 20+ countries across the region.

Responsibilities:

• Execute Standard Operating Procedures related to the management of incidents and requests.

• Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.

• Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.

• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.

• Invoke and manage crisis and security management processes.

• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.

• Manage complex and escalated cases.

• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.

• Document all actions in accordance with standard company policies and procedures.

• Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and minimal downtime.

• Use various tools to monitor, remediate and manage any ticket assigned.

• Identify and manage knowledge gaps and continuous improvement initiatives to enhance the overall efficiency of our operational practices

• Act as the senior on shift and ensure proper shift handovers.

• Develop training programs and provide on the job training.

Qualifications:

• Degree in a related field.

• Experience in the aviation sector.

• ITIL V4 Foundation certificate and experience working with ServiceNow.

• Agile, Six Sigma or related certifications

• Demonstrated expertise in telecommunications within a large-scale business environment.

• Proven experience in a customer support role, preferably in a technical support or service desk environment.

• Proven experience in managing all aspects of Major Incident.

• Commitment to continuous learning and staying updated with industry trends and best practices.

• Experience with developing training programs and delivering training.

• Fluent in English – excellent verbal and written communication skills.

• Customer service oriented with the ability to communicate technical topics and manage customers during critical instances.

• Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment.

• Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.

• Strong documentation skills to accurately record customer, as well as internal interactions and resolutions.

• Ability to work both independently and collaboratively in a team-oriented environment.

• Adaptability, resilience, and a positive attitude towards handling challenging customer situations.

Working hours: 8AM to 8PM (12-hour day shift, including alternate weekends with an allowance provided).

* Hybrid work arrangement (any 3 days WFO, 2 days WFH)

* During the training period (approximately 6 to 7 months), training sessions will be held from Monday to Friday, from 9AM to 6PM OR from 10AM to 7PM

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23965
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Position Overview:

The Cybersecurity Design Lead is a key role responsible for guiding the development and implementation of effective cybersecurity strategies, solutions, and practices within an organization. This role involves leading a team of cybersecurity professionals, collaborating with cross-functional teams, and overseeing the design and architecture of security solutions to protect the organization's assets and sensitive information. The Cybersecurity Design Lead plays a pivotal role in ensuring the organization's cybersecurity posture remains robust, adaptable, and aligned with industry best practices.

Key Responsibilities:

1. Cybersecurity Architecture Design:
   • Develop and communicate a strategic cybersecurity architecture vision that aligns with business goals, compliance requirements, and industry standards.
   • Lead the design and implementation of security solutions that address complex challenges across networks, systems, applications, and cloud environments.
2. Cybersecurity Strategy and Planning:
   • Develop and lead the implementation of the organization's cybersecurity strategy, considering current and emerging threats, industry trends, and business objectives.
   • Collaborate with senior leadership to align cybersecurity goals with the overall business strategy.
3. Security Architecture and Design:
   • Lead the design of security solutions, frameworks, and architectures that effectively safeguard the organization's systems, networks, and data.
   • Collaborate with technology teams to ensure security is integrated into the design of all new projects and initiatives.
4. Team Leadership and Collaboration:
   • Lead a team of cybersecurity architects, providing mentorship, guidance, and support to drive effective design and implementation efforts.
   • Collaborate with cross-functional teams, including IT, development, operations, and compliance, to ensure security is integrated throughout the organization.
5. Risk Assessment and Management:
   • Conduct comprehensive risk assessments to identify vulnerabilities, threats, and potential impact on the organization.
   • Develop and implement risk mitigation strategies and controls to address identified risks.
6. Security Requirements and Standards:
   • Define security requirements for projects and systems, ensuring they adhere to industry standards, regulations, and internal policies.
   • Create and maintain security design patterns and standards for consistent implementation across projects.
7. Technology Evaluation and Adoption:
   • Evaluate emerging cybersecurity technologies, tools, and solutions, providing recommendations for adoption based on their effectiveness and alignment with organizational goals.
8. Stakeholder Collaboration:
   • Collaborate with cross-functional teams, including IT, development, to ensure cybersecurity requirements are understood and integrated into their processes.
9. Continuous Improvement:
   • Stay updated with the evolving cybersecurity landscape, industry trends, and emerging threats, and apply this knowledge to enhance the organization's security posture.

Qualifications:

• Bachelor’s degree in related discipline
• 8 years relevant experience

Roles and Responsibilities:

• Demonstrate expertise in Application development, encompassing both Web and Mobile platforms.
• Possess strong analytical, communication, creativity, and problem-solving skills, with proficiency in various programming languages, including mobile app development for Android and iOS.
• Engage in requirement gathering, solution design, development, test support, deployment, and production support.
• Generate and update comprehensive documentation to support development, including detailed specifications and designs.
• Collaborate with Technical Analysts/Architects to formulate high-level and detailed UI designs for applications.
• Address technical issues encountered by designers and developers throughout the project lifecycle.
• Conduct unit and system testing of application code and oversee implementation activities.
• Analyze business requirements and create technical design documents in alignment with the company’s architecture standards.
• Lead or participate in design, coding, testing, implementation, and documentation of solutions.
• Develop basic and detailed program specifications.
• Manage multiple tasks efficiently, thrive in a fast-paced, complex, and dynamic environment.
• Possess excellent English communication skills and the ability to work effectively in a team, including with vendor partners.

Requirements:

• Degree in Computer Science, IT, software, computer engineering, or equivalent.
• 5-7 years of development experience, with a focus on leading application development and maintenance, preferably in the Travel/Retail sector.
• Familiarity with team-based agile environments; exposure to DevOps is advantageous.
• Experience in conducting current state vs. target state analysis, gap fitment, and scope management.
• Understanding and experience in enterprise solution implementation.
• Ability to manage IT work activities, processes, and progress to enhance organizational efficiency.
• Strong data management/modeling experience is a significant advantage.
• Demonstrated ability to quickly adapt to change and learn new technologies.
• Proven track record of working effectively in a team-oriented environment.
• Capable of recommending, developing, planning, managing, implementing, and thoroughly documenting IT projects.
• Identify enhancements to IT documentation, network maps, processes/procedures, and tickets.
• Establish and maintain IT business partnerships with internal and external stakeholders, as well as various business units.

Homage seeks a Senior Business Intelligence Team Lead to join our Global Business Operations team. We’re looking for someone that is excited about using data to demonstrate impact to those we provide care to and inspire/guide our team of BI analyst towards our mission.

The right candidate will be action-oriented, recognising that our care recipients, their loved ones and Homage senior management depend on BI to drive business forward,improve the quality of care provided and the experience of our Care Providers.

This position will work collaboratively across multiple departments and operating units in Singapore, Australia and Malaysia. The candidate needs to be comfortable with high levels of responsibility, able to turn conceptual direction into a tangible product while pushing our team's thinking forward. If you want to make a huge impact at one of Singapore’s most exciting startups, learning a TON every day, we would love to hear from you.

RESPONSIBILITIES

● Dive deep into large data sets of care-related information to understand trends, and build actionable, insightful dashboards and data models that informs and drive business operations and strategy

● Collaborate and coordinate across departments and key stakeholders to understand business needs and develop/deliver data analytics and analytics solutions

● Allocate resources effectively and prioritise projects that deliver on business needs and timelines

● Oversee the design, maintenance and development of our data systems with our Data engineering team

● Ideate and create reports and analysis for management on the quality of care, business performance and outcomes, and identify areas of opportunities for improvement

● Work with product, operations, marketing and sales to champion and support data driven decisions in solving our biggest problems on supply and demand as our team's data expert

● Perform strategic research with first and third party sources to help shape our product development

SKILLS & EXPERIENCE

● At least 6 years of work experience in business / data analytics or relevant field

● At least 1 year of experience managing teams and mentoring a team of BI analysts to deliver insights that drive meaningful business results

● Advanced knowledge of MS Office Suite (Excel), statistical analysis, and data visualisation tools including Tableau (or Power BI but with the willingness to pick up Tableau)

● Expertise with SQL, python and working with large datasets

● Ability to thrive in an entrepreneurial environment and handle multiple projects, acting both independently and as part of a team

● Meticulous detail-oriented and able to distill large amounts of data into a meaningful story

● Demonstrated business acumen and ability to align analytics with business goals

● Strong written and verbal communication skills

In other words,

● You are highly motivated and want to create huge impact in a fast-growing start-up

● You are an enthusiastic team player with a proactive attitude

● You are a stickler for excellence and possess a keen eye for detail

● You are highly resourceful when facing challenges of all types

ABOUT HOMAGE

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.

Senior/Lead Product Manager

Our client, a leading company in its industry, is seeking an experienced Product Manager to lead the strategic development and enhancement of an enterprise product on a global scale.

Responsibilities

• Create and maintain a dynamic product roadmap that aligns with broader business objectives and anticipates future market trends
• Translate customer needs and business requirements into clear and actionable product specifications and features
• Manage the product lifecycle, to ensure successful delivery for enterprise customers.
• Collaborate with solution architects to tailor the platform to meet the unique needs of enterprise clients.
• Manage relationships with AI providers contributing to the platform's ecosystem.
• Facilitate the onboarding of new AI providers and ensure the continuous enrichment of the platform with cutting-edge technologies and resources.

Requirements

• Bachelor’s degree or higher in Computer Science or related field.
• More than 5-8 years of product management experience, with at least 3 years focused on enterprise software products.
• Must be proficient in Machine Learning/AI products
• Must be effectively bilingual in English and Chinese as the role will be working closely with internal and external stakeholders in the region, especially in China.
• Excellent communication and collaboration skills, with the ability to effectively influence and motivate cross-functional teams.
• People with leadership experience could be considered for a lead role.
• 3 Positions Available

Location : Central

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to [email protected] (Michelle Dai Yiying, Reg No: R1982577). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team

As a Lead Product Designer on the Integrity team, you will join a growing team to design for users’ needs by understanding their motivations, behaviors, and expectations. Based in Singapore, you will command a high level of independence and be highly motivated to collaborate with cross-functional teams on a range of problem spaces dealing with protecting Grab’s credibility to win users’ trust, improving our ability to detect and prevent various types of fraud across the user journey, ensure all transactions performed within Grab’s ecosystem are secure and identifying/predicting what genuine user looks like to ensure we provide the right experience to the right customers (travelers, high-value users, etc.).

Get to know the Role

At Grab, building a safe marketplace for the community to thrive is paramount to our mission to enable economic empowerment for everyone in Southeast Asia. We seek a Lead Product Designer to join our Integrity team to help win users’ trust across the region. Join us if you’re committed to crafting frictionless and beautiful experiences for our consumers, drivers, and merchant partners.

The Day-to-Day Activities

• Independently designing products with excellent quality across problem space teams and on strategic initiatives that focuses on User Trust, Safety & Integrity.
• Work with multiple stakeholders in balancing fraud prevention + safety factors with seamless experience that will win user trust.
• Work with the product, engineering and data team to provide the right level of risk & fraud prevention algorithm that is beneficial for the whole ecosystem.
• Design cost-effective safety and fraud prevention features that will scale to support business profitability and sustainability.
• Work with other project stakeholders to deliver the information architecture, user journey map & wireframe flow that is relevant with user trust and safety.
• Work with other designers, content writers, UX researchers to convert the wireframes into high-fidelity user interfaces that are promoting safety in a user friendly way.
• Plan and contribute to design validation, such as through usability testing and experiments, with a strong ability to define the right MVP scope.
• Conduct desk check of user interface during engineering development phase to ensure high quality implementation.
• Conduct & facilitate requirements, design, implementation reviews and critiques of other people’s work to create achievable, measurable & impactful goals.
• Research and analyze industry UX/UI trends and competitor experiences & strategies in Transport and Mobility business, mainly for User Trust & Safety.
• Regular review of usage quantitative data from analytics to be triangulated with the qualitative insights that will drive the right decision.

The Must-Haves

• Online portfolio with a range of interactive samples in the Trust, Safety & Integrity area within Transport & Mobility business, either for end consumers, drivers or merchants.
• Minimum of 5 years of direct experience in product design, mainly in the User Trust, Safety & Integrity domain expertise, such as Fraud Prevention.
• Excellent understanding of UX design for the web, mobile, or touch devices, preferably with the context of maintaining the balance between risk and seamless experience for the safety of the user account.
• Good understanding of user risk algorithms and the needs to translate it to the best user experience.
• Good eye for visual design & hands-on experience in user interface design.
• Experience with current and relevant design tools like Figma & ProtoPie.
• Ability to prototype and demonstrate design concepts to extended stakeholders.
• Ability to plan and lead design workshops independently with multiple parties by utilizing best practices methodology in problem solving.
• Ability to test (such as concepts or usability testing) and iterate the design, specifically with the drivers and their driving context.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

· 4-6 years’ of hands on experience Infrastructure or Application support

· Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

· Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

· Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

· Client Oriented with Strong Relationship management.