Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking to hire a Service Desk Specialist.
This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Job Type: One-year Renewable Contract.
Responsibilities
· Answering incoming calls and making outbound calls to customers or clients.
· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
· Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
· Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
· Ensuring accurate and complete documentation of customer interactions and transactions in the system.
· Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Requirements
· Minimally Nitec qualifications in IT related disciplines
· Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
· Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
· Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.
· Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
· Basic computer skills and proficiency in typing are also important
· Location – NCS Hub AMK / NCS Bedok, Desk support hour 8:30 AM to 9:00 PM Monday to Sunday (include Public Holiday)
· Working Hour
o 42hr a week
o 4 Weekdays + 1 Saturday or Sunday
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Preethi Kanthappan
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.