The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service (GS) Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by the regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

• To support production manager in leading Production & Logistics department
• To follow up with Technical and Maintenance department on mechanical/ E&I issues that impact plant safety, quality etc
• To lead in managing Local and Global Corrective Action Request
• To lead and support Capex matters including planning, proposal, study, Hazop, commissioning and evaluation in each of the Capex planning phases
• To support and lead new production grade trial operation with the trial planning, manpower arrangement, coordination with other departments and in house contractor for smooth operation
• To assist/ lead Global MOC relating to raw material planning, new specification changes etc
• To participate and support manager in budget preparation, investigation summary/ report etc
• Any other ad-hoc duties as assigned

Requirements:

• Min Diploma/ Degree in Chemical Industry
• Have 5 years experience in Production/ Operation in Chemical Industry
• Working hours: Mon - Fri, 8am – 4:30pm
• Location: Jurong Island (Transport provided at Jurong East MRT)
• Salary: Up to $7000 + $250 allowance
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

-Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

- Degree/ Diploma in Building

- Minimum 3 years of experience in Construction

- Ability to interact efficiently at all levels and liaise with Consultants and subcontractors

- Overseeing all incoming and outgoing project documentation

- Responsible for the day-to-day management of specific goals

- Ensure the timely and costly completion of Construction Projects.

Supervising and overseeing the direction of the project(or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to montior costs

-coordinating and supervising construction workers

- selecting tools and materials

- checking and preparing site reports, designs and drawings

- making safety inspections and ensuring construction and site safety

- maintaining quality control procedures

-assessing and minimising risk

- maintaining quality control procedures

• Created successful product launches, resulting in an increase of new customers by 35% within a year.
• Developed customer satisfaction plans that improved client retention rate by 10% within four months.
• Established strong relationships with key partners across the region to identify new opportunities for expansion.
• Provided technical support during the client onboarding process.

Construction Manager responsibilities include:

Job Responsibilities

· Lead the onsite team ensuring strict compliance with health, safety, environmental and sustainability guideline stipulated by Marina Bay Sands.

· Ensure housekeeping and quality benchmarks are being met in each works area.

· Lead the onsite team and ensure project completion within the set budget, schedule and conformance with the contract documents.

· Participate in development of scopes of work for each trade, with the purchasing department.

· Input into and develop a logistics plan that allows the contractors to complete their work in a coordinated, efficient manner under the project managers directive.

· Establish regularly scheduled meetings with the trade contractors to review the following: shop drawing preparation / approval, equipment/material lead times and required on-site dates, manpower projections vis-a-vis the project schedule, quality/performance issues on and off site.

· Identify any factory visits that may be required and schedule accordingly.

· Conduct regular project/contractor meetings to review project progress and the following issues: Current cost projections/change orders issued to date, anticipated “pending” costs, schedule update, requisition review, highlight near term major activities, changes to the project, any other issues deemed appropriate.

· Work with trade contractors to carry out benchmarking for discreet activities so as to agree quality benchmarks.

· Evaluate and assess trade contractor method statements and contract documentation for buildability and provide suitable feedback.

· Liaise with the employer’s safety manager in the development of a site-specific safety plan.

· Prepare detailed, accurate timely project reports including work schedules, implementations, deviations, change in subcontractors, customer issues and other related problems.

· Initiate and implement best practices, procedures and standards in compliance with Company’s laws

JOB REQUIREMENTS

· Higher National Diploma/Degree in Engineering, BArch degree Architecture / built environment or BSc Construction Management discipline as a minimum.

· 12+ years previous work experience as a Construction Manager, preferably with 5 years in A & A related field

· Knowledge of construction, engineering, procurement, industry standards and other project-related activities, their interfaces and interdependencies.

· Proven ability to manage and lead a team to build collaboration and efficiency.

· Clear and concise written and oral communication skills.

· Understanding of the budget process.

· Ability to communicate effectively across offices.

· Strong presentation and negotiating skills, and experience supervising, training and mentoring staff.

· Demonstrated leadership experience and working with others.

The Building Technical Manager plays a pivotal role in collaborating with the General Manager to holistically manage the diverse portfolio of subsidiaries operating under the purview of the Asia-Pacific Regional Headquarters.

(A) Essential Job Functions

• Facilitating seamless communication channels with subsidiary managers to procure a diverse array of materials and reports for meticulous review and endorsement by APRHQ.
• Vigilantly monitoring the progress of potential projects, meticulously updating their status until the prestigious awarding phase.
• Scrutinizing tender documents with unparalleled attention to detail, overseeing each stage of the tendering process with precision and finesse.
• Providing expert counsel on program formulation by subsidiaries during the tendering phase.
• Spearheading the orchestration of pivotal tender-related meetings, from the inaugural kickoff assembly to the decisive branch manager approval session.
• Extending invaluable support in crafting proposals and navigating construction contracts during resource constraints within subsidiary manpower.
• Exercising astute oversight over program development by subsidiaries during the contractual phase.
• Proactively identifying and curating a roster of potential suppliers across Asia, fostering strategic procurement collaborations with each subsidiary.
• Systematically collating and analyzing monthly project reports from subsidiary entities, meticulously evaluating progress and cost metrics before disseminating comprehensive feedback for approval.
• Championing the standardization of formats and guidelines to optimize the operational landscape of the Asia-Pacific business domain.
• Geographic Scope: Encompassing Singapore, the ASEAN regions, and Oceania.

(B) Minimum Qualifications / Job Experience:

• Possession of a bachelor’s degree or higher in Architecture, Building, or Engineering disciplines.
• A minimum of a decade's worth of hands-on experience in project management within the dynamic realm of Building Construction Business.
• Proven track record in navigating the intricacies of international construction projects.
• Proficiency in overseeing projects of at least level 4 complexity.
• Demonstrable expertise in cost/budget control, procurement, main contract administration, and subcontract administration.
• Prior exposure to collaborating with Japanese corporations.
• Willingness to undertake frequent overseas business travel.

(C) Knowledge/ Skills/ Abilities:

• In-depth understanding of architectural intricacies[HH1] , working drawings[HH2] , and globally recognized construction practices.
• Proficiency in Project Management methodologies and frameworks.
• Fundamental comprehension of international construction laws, including but not limited to FIDIC regulations.
• Familiarity with international standards such as BS, ASTM, among others.
• Knowledgeable about sustainability frameworks like LEED and their integration into construction practices.
• Exceptional organizational acumen and interpersonal finesse.
• Demonstrated ability to operate autonomously or as an integral part of a collaborative team.
• Exemplary time management skills, coupled with an unwavering commitment to detail, enabling efficient multitasking across diverse projects

Responsibilities:

• Manage end-to-end project management from crafting of specifications, procurement process, monitoring of project progress to completion of project.
• Maintaining and monitoring of all project plans, project schedule including budget and expenditures for the overall effective execution of the projects.
• Coordinate internal resources and third parties / vendors for the flawless execution of projects.
• Conduct regular inspections on the project works to ensure the appointed contractor delivered quality output.
• Conduct regular safety inspections on deployed site workers and report any unsafe working conditions / procedures.
• Ensure that all projects are completed in accordance with approved requirements and timeline.
• Upon completion of projects, ensure all as-built drawings, licenses, O&M, warranties, and any other related documents are handed over properly.
• Ensure all environmental, health and safety aspects of the projects are taken care of during the planning and execution stages.
• Work closely with Estate Management Department and Fire Safety Manager to ensure legal compliance at all times.
• Ensure compliance to relevant established ISO standards and review procedures related to project management.

Requirements:

• Degree in in Facility Management / Electrical / Mechanical / Construction Management or equivalent.
• At least 5 years working experience in project management, construction and /or major A&A works.
• Knowledge of MEP services and familiar with local code of practice / Singapore Standard.
• Team player with strong leadership and people management skills.
• Excellent interpersonal and communication skills, writing skills.
• Independent and able to work with minimum supervision.
• An eye for detailed work, imitative, innovative and continuous improvement attitude.

Closing date: 7 March 2024

Monthly Remuneration: Up to SGD 5,600

JCUS Perks:

• Staff Discounts with selected merchants
• Sponsorship for Continuing Education/Workshops
• Medical and Dental Insurance

Please apply via https://careers.jcu.edu.sg/cw/en/listing

We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

JD

● Managing organizational sales by developing a business plan and implementing marketing strategies that covers sales, revenue and expense controls

● Represent the company effectively with comprehensive knowledge of our offerings

● Research consumer needs and identify how our solutions address them

● Train, motivate, and advise a team of sales representatives

● Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts

● Ensure that the sales team is using effective sales tactics to meet revenue objectives

● Generate leads, and establish and nurture client relationships

● Establish and adjust selling prices by monitoring costs, competition & supply and demand

Responsibilities

● Create and execute a strategic sales plan that expands our customer base and extends the company's local and global reach

● Meet with potential clients and grow long-lasting relationships that address their needs

● Set sales target with the sales team and ensure that company sales targets are met

● Prepare & submit daily, monthly & annual sale reports for management

● Manage the month-end and year-end close processes

- Review project specifications,technical clarifications and construction drawings

- Carry out works scheduling,material requisition,cost control,project supervision and documentation

- Supervise structural/architectural works and coordinate with client's representatives,consultants an sub-contractors on technical matters

- NTC / Diploma

- Minimum 3 years relevant experience in supervision of structural / architectural works in building construction

- Computer literacy would be an advantage

- Degree/ Diploma in Building

- Minimum 3 years of experience in Construction

- Ability to interact efficiently at all levels and liaise with Consultants and subcontractors

- Overseeing all incoming and outgoing project documentation

- Responsible for the day-to-day management of specific goals

- Ensure the timely and costly completion of Construction Projects.

Job Description

• Perform and provide supervision to all contractual matter, tendering and procurements procedures (i.e. contracts, cost control, cashflow, project budgeting, project administrations, claims, cost analysis, etc).
• Assist in contractual and costing matters, ensure compliance with relevant laws.
• Liaise with Client / Consultant / Sub-contractors / Suppliers on contractual matters including payment claims, change orders, variation orders, extension of time, etc.
• Manage and prepare all contract documentation and agreement, as well as provide support in the drafting of specifications, bills of quantities and other tender requirements。
• Oversee the preparation and monitoring of project cost budget, cash-flow cash-flow for project, track changes in design/construction work and adjust budget projections accordingly。
• Manage contracts including progress and variation payment claims, change orders, variation orders, extension of time, etc。
• Work closely with the project team to ensure timely award and payment of subcontractors and suppliers。
• Manage and monitor all financial aspects including but not limited to budget & cost control of Projects assigned and ensure project runs within budget。
• Source, liaise, compile and evaluate quotations from respective subcontractors according to requirement, specification and time schedule including drafting of Subcontract Document.
• Evaluate all VO claims from sub-contractors and ensure all the variation orders are carried out in order & according to proper procedure.
• Effective follow up on payment certificate to sub-contractors and payment advice to client
• Other ad-hoc duties as assigned

Job Requirement

• Diploma/Degree in Quantity Surveyor
• Min 5-year of experience in Quantity Surveyor or relevant for luxury landed house project.
• Familiar with various high-end materials used for luxury house.
• Able to communicate and liaise with Chinese-speaking associate.
• Good communication skills and ability to work independently under minimal supervision, good knowledge in local standards & requirements.
• Familiar with AutoCAD & Revit.

Roles & Responsibilities

Achievement of assumed sales targets in assigned markets. Thorough analysis of entrusted markets and potential customers. Acquisition of new customers in assigned markets. Building and maintaining business contacts. Presenting products, preparing price offers, setting delivery terms and conditions, and overseeing receivables. Monitoring of markets and competitors activities. Planning sales, active participation in creating budgets and promotional activities. Preparation of reports on activities in individual markets.

Individual to be involved in:

1. Administer the listing of automotive products on online platforms. Monitor and promptly respond to customer inquiries and messages on these platforms.

2. Manage and finalize car trade orders, ensuring accuracy and thoroughness. Coordinate with logistics partners to organize vehicle deliveries, meeting customer expectations and ensuring a smooth transaction process.

3. Deliver outstanding customer service by promptly addressing inquiries and resolving any issues related to car export. Maintain transparent and effective communication channels to boost customer satisfaction and build trust in the car export business.

Requirements：

1. Automotive Product Knowledge: In-depth understanding of various vehicle makes and models, including their features, specifications, and market trends.

2. Quality Assurance: Proficient in assessing and ensuring the quality of automotive vehicles, with a keen awareness of quality control processes and standards specific to the car export trade.

3. Cost-Benefit Analysis: Exhibits the skill to conduct thorough cost-benefit analyses, allowing for the evaluation of buyer proposals and the identification of the most cost-effective and value-driven export options in the car trade.

- Review project specifications,technical clarifications and construction drawings

- Carry out works scheduling,material requisition,cost control,project supervision and documentation

- Supervise structural/architectural works and coordinate with client's representatives,consultants an sub-contractors on technical matters

- NTC / Diploma

- Minimum 3 years relevant experience in supervision of structural / architectural works in building construction

- Computer literacy would be an advantage

Degree/ Diploma in Building

- Minimum 3 years of experience in Construction

- Ability to interact efficiently at all levels and liaise with Consultants and subcontractors

- Overseeing all incoming and outgoing project documentation

- Responsible for the day-to-day management of specific goals

- Ensure the timely and costly completion of Construction Projects.

Supervising and overseeing the direction of the project(or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to montior costs

-coordinating and supervising construction workers

- selecting tools and materials

- checking and preparing site reports, designs and drawings

- making safety inspections and ensuring construction and site safety

- maintaining quality control procedures

-assessing and minimising risk

- maintaining quality control procedures

Key Responsibilities:

1. Client Communication:

a. Act as the primary point of contact for clients and designers, providing expertise and supervision to ensure project objectives are met.

b. Facilitate regular communication and collaboration between all stakeholders throughout the project lifecycle.

2. Project Planning

a. Overall in-charge of assigned projects.

b. Collaborate with the project management team, design team, procurement team to develop detailed project plans, schedules, and budgets.

c. Coordinate and manage project activities, ensuring adherence to timelines and budget constraints.

d. Identify potential risks and develop mitigation strategies to minimize project disruptions.

e. Regularly update project stakeholders on progress and milestones.

3. Supplier and Contractor Coordination:

a. Verify and confirm quotations from suppliers and contractors, with particular focus on indent items.

b. Collaborate with procurement teams to ensure timely delivery of materials and services.

4. Change Management and Crisis Mitigation:

a. Assist in managing changes in project scope, identifying potential crises, and developing contingency plans to minimize disruptions.

b. Proactively address issues and challenges that may arise during project execution.

5. Compliance and Safety:

a. Assist in ensuring that all project plans and documents are submitted for approval to landlords and local authorities prior to the commencement of work.

b. Maintain a thorough understanding of relevant building codes and regulations.

c. Conduct site marking and inspections prior to the start of work, ensuring adherence to design and safety standards.

d. Oversee site activities to ensure project milestones are achieved.

6. Site Management

a. Foster a collaborative and motivated working environment to maximize productivity and quality.

b. Ensure communication with vendors, subcontractors for a project delivery

c. Implement quality control processes to ensure the highest standards of workmanship are maintained throughout the project.

7. Documentation:

a. Maintain comprehensive project documentation, including contracts, change orders, meeting minutes, and project correspondence, ensuring accuracy and accessibility for all stakeholders.

b. Generate regular reports on project status, including progress, issues, and solutions, to keep all parties informed and facilitate decision-making.

c. Monitor project budgets and financial performance, taking proactive measures to control costs and maximize profitability.

Requirements:

1. Diploma / Bachelor's degree in construction management, engineering, or a related field (preferred).

2. Proven experience as a Project Manager in the commercial fitout industry.

3. Strong knowledge of construction processes, materials, and regulations.

4. Excellent leadership and communication skills.

5. Proficiency in project management software and Microsoft Office Suite.

6. Problem-solving and crisis management abilities.

7. Commitment to quality, safety, and client satisfaction.

8. Able to work with building management, landlord, inhouse designers, client designers as well as internal procurement team.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Clients enquires, feedbacks and complaints and clients behavior management.

A. Manage daily centre operations

• Ensure the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
• Ensure that enrolment targets are met through partnerships and marketing
• Lead and supervise care team to deliver care duties
• Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries
• Increase productivity through the continual streamlining of processes and workflows
• Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
• Lead the team to build up a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
• Ensure that the team attend continuous internal and external training to upskill their knowledge and skills.

B. Oversee the centre programme for our seniors. This includes the following:

• Organise and execute activities that cater to needs and interests of seniors
• Train and guide care staff to lead and facilitate small group activities
• Promote active engagement and tailor participation of activities to seniors choices and abilities
• Track clients outcomes and satisfaction

C. Proactively engage the caregivers of our seniors

• Provide regular updates of seniors medical and health conditions
• Communicate the beneficial outcomes of the centre activities and events
• Manage feedback and complaints from caregiver

D. Responsible for incident management including reporting, timely escalation and timely resolution where possible

• Degree holder or equivalent
• Minimum 5 years of managerial experience
• Ability to listen and express clearly and concisely
• Facilitation skills and knowledge would be an advantage
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
• Demonstrate adaptive skills such as creativity and adopt new ways of getting things done

• Ability to lead people and manage clients from diverse background and level
• Have a caring, empathetic and patient personality to establish positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors and staff
• Some experience in community and volunteer involvement would be an advantage

We are seeking an experienced International Sales Manager to drive our global sales efforts for vision technology products, specifically focusing on surveillance security camera products. The ideal candidate should possess 3-5 years of working experience in international sales and will be responsible for developing and executing sales strategies to drive revenue growth and expand market presence across multiple regions.

Job Description:

• Develop and implement sales strategies for surveillance security camera products on an international scale.
• Identify, onboard, and manage channel partners (distributors, integrators, resellers) globally, fostering strong relationships to enhance surveillance security camera products visibility and reach.
• Conduct market research and analysis to identify key regions, market trends, and customer segments.
• In charge of updating the company's partners with the latest information (eg, latest products, marketing programs etc.)
• Build and nurture relationships with distributors, clients, and strategic partners globally.
• Manage and oversee sales teams across different regions, setting targets and monitoring performance.
• Collaborate with marketing teams to position products effectively and drive marketing campaigns.
• Collaborate with the customer support team to establish and maintain post-sales service standards, ensuring customer satisfaction and long-term relationships with clients worldwide.
• Lead negotiations, secure contracts, and ensure compliance with regulatory requirements.
• Ensure adherence to international trade regulations, export/import laws, and compliance standards in every market, minimizing risks associated with global sales operations.
• Provide regular sales reports, analyse data, and make informed decisions to optimize strategies.
• Travel to different regions for meetings, conferences, trade shows, and industry events to network and promote products.

Job Requirements:

• Diploma/ Degree in Business, Marketing, Electrical Engineering or related discipline
• 3- 5 years of international sales working experience with an established network within the industry.
• Proven track record of successful international sales management, preferably in vision technology or surveillance security camera products.
• Strong understanding of surveillance security camera technology and market dynamics.
• Excellent leadership, negotiation, and communication skills.
• Ability to adapt to diverse markets and work in a fast-paced, global environment.
• Proficiency in CRM, sales planning, and reporting tools.
• Good communications and interpersonal skills

• To lead and mentor a project team
• To provide direction in construction planning, co-ordination with sub-contractors, clients and consultants in ensuring smooth construction progress based on work schedule
• To monitor project development schedule
• To ensure site work runs smoothly and timely
• To ensure safety and environmental regulations are complied
• To oversee the overall project management activities at site

IN GENERAL

Role:- Ship Operation and/or Business Development

Title:- Assistant Manager or Manager (expected)

REQUIREMENTS

Essential

- Either of following experience and skill

Shipping Industry (minimum 3-5 years)

- Either or all of following:-

Time Charter Party / Voyage Charter Party / Bill of Lading

Memorandum of Agreement (Sales and Purchase of Vessel)

Shipman / Agency Agreement

- Basic knowledge of calculation of vessels’ commercial profit/loss

- Or any others which deems to be appropriate for the roles/duties mentioned hereafter

- Language:-

English (Native or Business Level, writing/speaking)

Japanese (at least Business Level, writing/speaking)

- Others:-

Good leadership, Communication, Sense of teamwork, Perseverance

Preferable

- Experience in Ship Owners

- Accounting (Basic Accounting in Double-Entry System)

- Finance (Basic Loan Agreements/Derivatives/others)

DETAILED ROLES/DUTIES

The division which Candidate will belong to are composed of two parts as below. Company will take his/her suitability and wishes into consideration in order to determine the roles/duties.

PART I :- Operations

1. Chasing schedule/itinerary of assigned vessels and being prepared for the necessary events as such loading/bunkering/discharging/dry-docking liaising/negotiating with/against Charterers/Ship Technical Managers or all concerned parties.

2. Collecting Time Charter Hire Revenue, including negotiation against any claims/disputes raised by Charterers, settlement of account payable/receivable and/or etc.

3. Managing/Approving yearly/quarterly/monthly/daily/ad-hoc budgets of assigned vessels prepared by Ship Technical Managers and monitoring their activity/financial results of vessels (and instructing/drawing up and carrying out any plans for rectifications/improvement with such managers)

4. Checking if the Voyage Orders or requests given by Charterers on case-by-case basis are in conformity with Time Charter Parties and/or acceptable as Owners in any points of view, including negotiation against Charterers

5. Liaising with underwriters in Japanese Hull & Machinery and/or Protection and Indemnity insurance in case of material accidents and arranging any additional premiums (not limited to but including reporting any incidents to Charterers or all concerned parties, drawing up plans for escaping from them, legal proceedings, settlement/collecting insurance premiums and/or preparing press conferences in case of a serious accident)

6. Visiting vessels to check their condition and maintenance status as Owners for the commercial purposes.

7. Analyzing and calculation of “vessel-wise” profit/loss.

8. Reporting punctually to the HQ in Tokyo and/or the partners in Joint-Venture vehicles.

9. Any others, ad-hoc basis

e.g. Preparation for complying new maritime regulations, renewing annual fleet insurance, etc

PART II :- Business Development

1. Developing new business with potential customers / expanding with existing ones through world-wide marketing for building/owning vessels or any other investment projects

2. Calculating overall budget for new projects/scheme (New built vessels, Second-hand vessels, or any other structured business and analysis/evaluation for them and managing outturn/progress on the existing projects.

3. Analyzing shipping market and planning in investment/sales of vessels

4. Negotiating/discussing extension of existing Time Charter contracts against Charterers

5. Concluding the relevant contracts such as Ship Building Contracts, Time Charter Parties, Ship Sales Agreements (a.k.a. “Memorandum of Agreement”), Bareboat Charter Parties, Ship Management Agreements (Agency Agreements), etc.

6. General managing in Entities’ profit and loss/balance sheet/cash flows in a manner set up

7. Any others, ad-hoc basis

EXTRA:- Basically Ad-hoc basis

1. Educating/managing colleagues in terms of all above as a Team Leader

2. Public Relations of Company

3. etc

TREATMENT EXPECTED

Gross Salary (in SGD) : $4,000 – 9,000/month range but depending on his/her performance expected, and no over time allowance

Without AWS, but with Bonus equivalent to about 2 months (+ some depending on personal achievement)

Starting on AM 9:15, ending on PM 6:00, from Monday to Friday, with 1 hour rest for luch.

Probation : 3 months

Annual Leaves 14 days/year for the first 5 years + Medical Leaves 14 days/year

Annual Leaves 21 days/year + same Medical Leaves thereafter

(basically will follow government regulation/guidance)

Medical Insurance

Transportation Fee : Actual expense for MRT/Bus/public modes only (Office Location : Paya Lebar)

CPF/SDN

No WFH unless the superiors approve

Or any others following Company rules and/or legal regulations.

COMMENTS/SUPPLEMENTS BY COMPANY

Company is a pure shipowner/tonnage provider who handles Time Charter Parties and most contracts are long-termed ones.Our customers, i.e. Charterers are the first-classed and leading ones in shipping industry, like oil or grain majors, or one of the largest operators, etc, which make our financial condition stable and where it is expected that Candidate can work steadily with relatively less being rushed.

The Candidate will belong to Administration Group and will handle various matters including financing, accounting, and administration. Thus, wider experience/views are essential and required.

The main language used is Japanese, so skills of Japanese is highly appreciated but not essential.

Work place : Paya Lebar

• Provide strategic leadership for the organization, aligning with the company's goals and objectives.
• Develop and implement strategies to ensure the successful execution of projects and overall business growth.
• Oversee the planning, coordination, and execution of all projects, ensuring adherence to timelines, budget constraints, and quality standards.
• Efficiently manage resources, including manpower, equipment, and materials, to optimize productivity and cost-effectiveness.
• Foster a positive and collaborative work environment, promoting teamwork and accountability.
• Act as the primary point of contact with clients, ensuring effective communication and addressing any concerns or feedback promptly.
• Build and maintain strong client relationships to enhance customer satisfaction and secure future business opportunities.
• Handle all contractual issues related to projects, including review, negotiation, and interpretation of contract.
• Manage administrative tasks and documentation, ensuring compliance with legal and regulatory requirements.

Requirements:

• Able to work independently and cope in a fast-paced environment.
• Good communication, coordination, organization and overall management skills, adhering to the customer-first and quality service management.
• Have a positive working mindset and a strong sense of responsibility.
• Have strong sense of service, good-thinking and essential leadership insights.
• Independent, diligent, meticulous, and highly motivated with excellent team spirit

• MNC
• 5-day work week
• S$6,000 Higher
• Proven sales experience in Food/FMCG industry ; HORECA (hotel, restaurant, catering) experience preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Sales Manager.

RESPONSIBILITIES:

• Identify new business opportunities and execute sales strategy to secure new customers for HORECA (hotel, restaurant, catering) channel
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Work closely with the Sales Manager, Executive Chef, Procurement, Brand and Marketing team on the various branding development and marketing support for different customers based on their requirements
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition
• Canvassing new potential customers via cold calling, networking, etc.
• Collaborate with brand and marketing team to perform market research to understand the various trends, competitive analysis

REQUIREMENTS:

• Diploma / Bachelor Degree in Business or any relevant disciplines
• Minimum 5 years of Sales Experience, preferably in Food industry
• Experience in managing/leading a team in Food industry
• Thorough understanding of marketing and negotiating techniques
• Possess own transport is an added advantage
• Business level Korean proficiency level required to manage and outreach to Korean-speaking customer base

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: S$6,000 higher (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

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Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.