The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

OUR MISSION:
Drive digital marketing and brand-building initiatives. As our Account Executive, you're not just managing accounts - you're curating relationships. With clients, you'll dive deep to comprehend their aspirations and craft campaigns to realize them. Within Hashtag Interactive, you're the linchpin, ensuring a harmonious collaboration between clients and our in-house talents.

YOUR FIRST 90 DAYS:

• Immerse yourself in our workflow and processes, paving the way to independently steer at least one account
• Manage at least one account autonomously, ensuring all deliverables are met
• Become the go-to Point of Contact for at least one account
• Orchestrate internal projects for your account, liaising seamlessly with our production team for timely, top-tier deliverables
• Attend internal huddles to stay updated and share insights
• Set goals with your team and manager and work towards achieving them

TYPICAL EXPECTATIONS:

• Be the captain of at least two accounts (depending on size and scope), directing its course with minimal oversight
• Consistently hit client deliverable deadlines
• Draft insightful monthly reports, spotlighting recommendations for future strategies
• Address challenges head-on; if not solving them, then charting a course toward a solution
• Cultivate and cherish client relationships, underpinned by excellent communication
• Engage in pitches, from the birth of an idea to its translation into a compelling proposal
• Nurture new client relationships, from the first touchpoint to onboarding

CORE COMPETENCIES:

• Organisational Traits: Adaptability, Analytical Skills, Stellar Communication, Organization Prowess, Resourcefulness, Strategic Vision
• Role-Specific Skills: Unwavering Accountability, Assertiveness, Meticulous Attention to Detail, Conflict Management, Creativity, Independence, Negotiation Acumen, Planning Proficiency, Problem-Solving, Project Management, Self-Awareness, Time Management

ABOUT HASHTAG INTERACTIVE

Hashtag Interactive is a marketing consultancy optimised for a digital-centric world. With offices in both Singapore and Manila, we offer an integrated suite of digital solutions for real-world marketing situations — from digital transformation and growth strategy to social media and interactive executions. We work collaboratively with our clients, whose industries span across a wide range of categories: Automotive, Finance, Beauty, Consumer packaged goods, Government agencies, Wearable technology, Event management, Tourism and more. We’re a group of people who came together because we like coming up with awesome ideas and want to build, make and create great things. Hashtag Interactive is our happy place and we welcome collaborators who are as passionate about all things digital as we are. We also think pets are the best kind of stress busters and, sometimes, even creative inspiration.

OUR CORE VALUES

INNOVATION: Growth is our default

SERVICE-FIRST: Our clients, our partners

OWNERSHIP: We are a do-acracy

TEAMWORK: In collaboration, we make magic
WORK-LIFE BALANCE: Happiness is a seamless blend of work and life

DIVERSITY: Our quirks make us Hashtag Interactive

• Leadership: Provide direction, vision, and guidance to their team.
• Decision Making: Make decisions that affect the team's goals and objectives.
• Planning: Develop strategies and plans to achieve organizational goals.
• Organizing: Allocate resources, assign tasks, and coordinate activities within the team.
• Communication: Ensure clear and effective communication within the team and with stakeholders.
• Motivation: Inspire and motivate team members to perform at their best.
• Problem Solving: Address conflicts, challenges, and obstacles that arise within the team.
• Performance Management: Evaluate and monitor the performance of team members.
• working hours 6pm to 3am may include weekend and public holidays

Are you passionate about fostering artistic expression and helping children discover their unique voices? We're on the lookout for a dedicated Operations Manager to lead our bustling Children's Art Centre at both Tanglin Mall and Great World outlets.

If you thrive in a vibrant environment, are committed to keeping things organized, and enjoy engaging with parents to drive our Sales forward, we want to hear from you!

Embrace the joy of managing a creative haven where kids can explore, experiment, and grow. Weekend availability is essential.

Note: First Konnection is assisting with this recruitment process.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of our Tanglin Mall and Great World outlets, ensuring smooth and efficient functioning of all classes and activities.
• Staff Management: Recruit, train, and manage a team of instructors and administrative staff.
• Customer Service: Maintain high standards of customer service, addressing parents' inquiries and concerns promptly and professionally.
• Sales Management: Monitor and drive sales performance to achieve targets, implement strategies to boost enrollment and participation.
• Facility Management: Ensure the art studio facilities are well-maintained, safe, and conducive to learning. Coordinate with vendors and service providers as needed.
• Scheduling: Manage the scheduling of manpower and classes to ensure optimal coverage and efficiency.
• Budget Management: Manage the operational budget, track expenses, and optimize resource allocation to achieve financial goals.
• Marketing and Outreach: Support marketing efforts to promote the art school and attract new students. Organize events and activities to engage the community.
• Compliance: Ensure all operations comply with relevant regulations and guidelines.

Requirements:

• At least 1 year of experience in an operations management role, preferably within an educational or enrichment setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Passion for arts education and working with children.
• Proficiency in Microsoft Office and Google Docs.
• Ability to think independently and solve problems effectively.
• Open to feedback and committed to continuous improvement.

Working Hours:

• 5 days work week, including both Saturdays and Sundays.
• Weekdays: 09:00 to 18:00
• Weekends: 09:00 to 19:00
• 1-hour lunch break
• Days off: Management will advise

Salary Range:

• Base Salary as Advertised + Sales Incentive

Join us and be a part of a creative and inspiring community dedicated to nurturing the next generation of artists!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description:

· Lead and execute strategic campaigns and oversee tactical activities such as in-person events, email marketing, and digital campaigns.

· Coordinate with internal and external stakeholders to manage projects, ensuring smooth logistics and timely milestone achievements.

· Monitor and track campaign progress using various marketing metrics, providing comprehensive post-event evaluation, reporting, and analysis.

· Collaborate closely with sales teams to identify and leverage opportunities that enhance lead generation activities.

· Designing posters, creating videos, employer branding, decorating the office for seasonal festivities and engaging in team-building activities specifically related to marketing.

· Developing and managing marketing strategies and budgets.

· Conduct thorough market research and analysis to evaluate trends, enhance branding awareness, and stay ahead of competition ventures.

Requirements:

· Bachelor’s degree in marketing or Computer Science or relevant discipline.

· At least 5 years of proven experience in a marketing role, preferably in the IT industry.

· Experience in B2B event management or content creation is advantageous.

· Proficiency in MS Office and marketing-related software/tools such as HubSpot, Canva, Adobe Photoshop, and Adobe Illustrator

· Demonstrated ability to work independently while also thriving in a dynamic team environment.

· Strong written and verbal communication skills, with a proactive and can-do attitude.

· Exceptional multitasking abilities, comfortable managing multiple stakeholders

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

EA Licence No: 99C4599

Company Registration Number: 199601303W

Key Responsibilities

• Responsible for creating and upholding a culture of service and operational excellence, through effective systems, training and a great work environment in a Japanese fine dining restaurant
• Manage day-to-day operations in the restaurant as appointed
• Create and improve standard operating procedures for service and product preparation offered is uphold
• Generate monthly reports covering HR, inventory, sales, staff and customer feedback
• Improve and maintain a training program for all new staff / ongoing mentorship and training for existing staff
• Ensure Workplace safety and hygiene standards are adhered to regulatory guideline
• Full understanding, and ensuring procedural compliance with the company’s policies

Operational Administrative Duties

• Supports the Food & Beverage inventory / stock management and assists in resolving issues.
• Monitors stock ordering by venue management and helps maintain par levels.
• Monitors and oversees the weekly roster for management and oversees the planning of staff rostering to promote productivity, minimize labour cost while maintaining best staffing balance.
• Lead and conduct daily pre-shift roll call with team members to update on daily specials, guests preferences / feedback, internal memos, company / marketing update, station plan, sales and any other operational update.
• Helps to promote a friendly PR culture at the venues, communicates regularly with customers to obtain feedback and monitors trends.
• Assists DOR to investigate and resolve customer complaints.
• Assists in coordinating venue, POS programming and issues.
• Work together with DOR and venue management. Identifies and resolves operational issues and strives to develop alternative/improved job methods and improved workflow.
• Takes all necessary/prompt action to understand and resolve discrepancies in stock/other cash security issues.
• Provides feedback and ideas to help further develop and establish marketing and promotional activities for the venues and review/research customer satisfaction.
• Ensures all onsite marketing is implemented on time and in the correct manner.
• Works with the Kitchen Chefs to ensure best food quality and Grade A hygiene standards.

Key Requirements

• More than 5 years experience in the JAPANESE F& B industry, preferably with some fine dining experience
• Excellent knowledge of food & beverage offered in the
• restaurant
• Good knowledge of food ingredients and cooking methods of food available on the menu
• Good memory to recall orders and customers’ names
• Excellent communication and PR skills
• Good wine knowledge
• Sound problem solving and grievance handling know-­how
• Exemplary leadership qualities

Company: DAMIYOXJP Pte. Ltd.

Location: Singapore

DAMIYOXJP Pte. Ltd. is committed to providing high-quality products and services to our global customers. We are seeking two dynamic and experienced Export Sales Managers to join our team and drive our international sales efforts.

Job Responsibilities:

• Develop and implement strategic sales plans to achieve export sales targets and expand the company's global market presence.
• Identify and establish relationships with key distributors, agents, and customers in target markets.
• Conduct market research to identify new business opportunities and stay informed about industry trends and competitor activities.
• Negotiate and close sales contracts with international clients, ensuring compliance with company policies and legal requirements.
• Collaborate with the production, logistics, and finance teams to ensure timely delivery and payment of goods.
• Monitor and analyze sales performance, providing regular reports and updates to senior management.
• Provide exceptional customer service and support to existing and potential clients.

Qualifications:

• Bachelor's degree in Business Administration, International Trade, Marketing, or a related field.
• Proven experience in export sales, with a strong track record of achieving sales targets and growing international markets.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of international trade regulations, export documentation, and logistics.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Fluency in English and Mandarin is required; additional language skills are a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Professional development opportunities.
• Supportive and collaborative work environment.

Job Description

I. Strategy Plans and Initiatives:

• Develop strategic perspectives and drive key growth initiatives for TVS Group companies across automotive and other related upstream/downstream segments (e.g. auto ancillary, auto financing, mobility services).
• Evaluate and provide recommendations on ‘Where to Play’ and ‘How to Win’ for priority business initiatives within the Group, with the aim of developing a holistic and actionable strategy blueprint.
• Understand the impact of key strategic areas to formulate a robust growth plan for the company, including opportunity potential, competitive landscape, customer needs, positioning and differentiation strategy, regulatory landscape, market risks, capability gaps and investment requirements, among others.
• Conduct targeted analysis from time to time, to help identify new opportunities for growth (e.g. new product segments, customer groups or target geographies) and craft strategic initiatives required to explore these opportunities.
• Work with senior company executives within the Group, as well as with external consultants (as appropriate) to drive strategy development and execution.

II. Operations Support:

• Help existing business lines understand and solve key operations issues, improve efficiencies and develop best practices.

III. Knowledge Leadership:

• Build global, regional, as well as local market perspectives to understand the impact of upcoming areas defining the future of mobility (e.g. emerging technologies, new business models, changing ecosystem trends, among others).
• Spot, analyse and understand the impact of macro and industry level trends and conduct data-driven analysis to deliver relevant insights on these. Highlight key industry developments for senior management, and understand their impact on the Group’s performance and growth prospects.
• Actively support new business development activities where required, and assist senior management in the preparation of business plans, reports, budgets and forecasts.
• Manage and lead interactions within the Strategy Group as well as with Business leaders from across TVS Group companies.

Key Requirements:

1. A Bachelor's degree in Business Administration, Economics, Engineering, or a related field. An MBA or equivalent advanced degree is highly desirable.

2. At least 10 years of experience in management consulting/ corporate advisory/ financial analyst or experience working on strategic initiatives in the future mobility, automotive or other aligned sectors such as industrial /consumer products, technology.

3. Strong ability to think strategically and analytically, with a proven track record of formulating and implementing successful business strategies.

4. Expertise in managing complex projects, including planning, execution, and monitoring.

5. Ability to embrace ambiguity and work on complex problem statements.

6. Solid understanding of financial principles, including budgeting, forecasting, and financial analysis.

7. Deep knowledge of the automotive industry, including emerging technologies, market trends, and competitive dynamics is an added advantage

8. Ability to tackle complex problems and develop innovative solutions.

9. Excellent communication and team skills, with experience of managing multiple stakeholders.

10. Strong interpersonal and relationship-building skills, with the ability to influence and collaborate with stakeholders at all levels.

11. Ability to work in an international and dynamic work environment.

Responsibilities:

• Full Set of Accounts: Perform end-to-end accounting processes, ensuring compliance with local and group accounting standards.
• Internal Controls: Implement and monitor financial and operational policies and procedures.
• Financial Reporting: Prepare timely and accurate financial and management reports.
• Tax Compliance: Coordinate tax return submissions and work with external consultants.
• Financial Oversight: Review monthly and quarterly financial data, ensuring accuracy and transparency.
• Team Management: Lead and manage the Finance Team, ensuring smooth operations and timely deliverables.
• Budgeting and Forecasting: Collaborate with department heads to prepare and review financial budgets and forecasts.
• Inter-Company Agreements: Monitor accounts payables and receivables related to inter-company transactions.
• Strategic Partnership: Work closely with department heads to align revenue strategies and budgeting.
• Process Improvement: Identify and implement process efficiencies within finance operations.
• Credit Control: Oversee credit control processes and collaborate with the credit control manager to achieve collection targets.
• Staff Development: Foster growth, alignment, and training for team members.
• Succession Planning: Develop and coach team members for future leadership roles.
• Project Participation: Contribute to new projects, digitization efforts, and service enhancements.
• Quality Focus: Set and monitor departmental quality objectives, ensuring a customer-centric approach.

Requirement

• Min. Bachelor’s degree in Finance, Accounting, or related field
• Professional certification (e.g., CPA, ACCA) preferred.
• Minimum 8 years of relevant experience, including team management.
• Chartered Accountant/ Certified Public Accountant would be an advantage
• In-depth understanding of SFRS(I) requirements and familiarity with financial and management reporting. Experience with SGX-listed companies is a significant advantage.
• Proficient in establishing and maintaining robust internal controls.

Interested candidates, do submit your resume in Word document to: [email protected] or telegram @alexgohhl

➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

1. Client Relationship Management:
• Foster positive relationships with our customers as their primary point of contact.
• Address all client requests and concerns promptly.
• Collaborate with clients to understand their business requirements.

2. Project Management:
• Help clients implement services and plan projects effectively.
• Ensure that contract terms and conditions are met.
• Track and manage all engagement metrics.
• Manage invoices and bills for assigned customers.

3. Business Development:
• Identify upselling and cross-selling opportunities.
• Collaborate with sales teams to expand business within existing accounts.
• Participate in client meetings and presentations.

4. Reporting and Delivery Management:
• Provide regular reporting on engagement performance.
• Monitor the engagement and ensure cost-effective project delivery.
• Monitor and manage team and deliverables

Job Requirements:

• Bachelor’s degree in business, Finance, or a related field.
• 4-5 years of experience in client engagement, project management, or a similar role within the banking industry.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in banking applications and financial services.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [email protected].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

We are seeking a Head of Product Growth to lead our team in expanding and optimizing our product's market presence, specifically for MiChat APP (Indonesian and Malay language). This role requires significant growth experience, encompassing strategic initiatives in user acquisition, conversion, retention, and monetization.

Responsibilities：

· Develop and implement marketing and promotion plans for Southeast Asia markets, aiming to acquire targeted users, drive conversion, retention, and monetization, and manage traffic diversion.

· Utilize data analysis to explore key effective channels and methods for acquiring new users, and continuously optimize these strategies.

· Internally build user segmentation systems through data analysis and develop corresponding refined operational strategies.

Requirements:

· Bachelor's degree or higher with at least 5 years of relevant work experience, including experience in growing projects from inception (0) to implementation (1).

· Preferably experienced in user operations, user growth, and data analysis; experience in growing overseas tool products is an advantage.

· Possesses strong business acumen, logical thinking, and data analysis skills to identify and address daily business challenges and opportunities with targeted solutions.

· Demonstrates a proactive approach to learning and strong self-motivation, excellent communication and teamwork skills, and strong execution ability.

· Fluency in Mandarin is essential for this position, as you will be working daily with counterparts based in China who communicate exclusively in their native language.

The Joint Ops Logistics Department is responsible for the management of emergency logistics plans, acquisition and management of resources across the agency. As an Assistant Manager/Manager in the Emergency Logistic Planning Branch, you are responsible for leading (upstream and downstream) planning, development, establishment and management of emergency operational plans. The jobholder will also coordinates operations, support operations between and across appointed divisions, under myriad operating environment so as to ensure continuous operationalisation of critical business functions and mission success.

You will be responsible for the following:

• Provide leadership in strategic planning for the branch to ensure readiness in ops support of roles under myriad operating environment

• Lead in the development, establishment and implementation of contingency and business continuity plans, emergency plans for ops support

• Lead, review (and revise where necessary) and validate emergency plans and related work processes to ensure that plans are implementable and adequately agile to deal with variations of the scenarios to meet emergency preparedness and business continuity objectives

• Lead and oversee the coordination, status monitoring for ops support, and functions supporting myriad operating environment to ensure coordinated, smooth, efficient and streamlined operations

• Lead in the review and development of contracts to meet agency’s strategic and operational objectives while complying to policies and government rules and regulations

The job might be for you if you possess the following qualities:

• At least 4-6 years of working experience in Emergency Planning and/or Business Continuity Planning

• Certification in emergency/crisis management is advantageous

• Ability to identify potential hazards, assess risks, and develop mitigation strategies in consultation with affected internal and external stakeholders

• Proficiency in developing and implementing emergency response (ops support) plans, protocols, and procedures

• Demonstrated skills in clear and effective communication during emergencies

• Capacity to allocate and manage resources efficiently, including personnel, equipment, supplies, and finances

• Capability to make timely and informed decisions under pressure, considering risk, impact, and available resources

• Able to structure, categorise information and reflect these in writing (e.g. for policies and planning)

• Versatile in both deskbound and operational work

• Mature, independent and resourceful

• Self-driven and always ready to strive for improvement

• Able and willing to work on weekend and after office hours if needed

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment

To apply, please proceed to Careers@gov at

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Asst-Manager--Manager--Joint-Ops-Logistics-Dept---Emergency-Logistic-Planning-Br-_JR-10000031341

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
• Present survey results and implementation measures to stakeholders

Requirements

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

1. Strategic Business Partnering and HR Advisory

• Build and develop a strong and trusted relationship with the HOCs/HODs, Managers and Staff of the assigned group to establish credibility and accountability
• Establish a strong understanding of the Centre’s goals, operations needs/challenges (current or future) and ground issues of the assigned group
• Be well-versed in the Expenditure of Manpower (EOM), manpower requirements, staff promotion and succession planning, etc. that are unique to the assigned group
• Provide HR advisory and guidance to influence talent decisions and adding value to the centre operations
• Work internally with Talent Development and Talent Rewards to put together the right resources to develop thoughtful solutions as well as recommendations to support the assigned groups in their issues/challenges
• Make regular visits to the assigned Centres and walk the ground to hear the voices of employees

1. Recruitment

• Be accountable for the recruiting process across job levels and functions of the assigned group
• Responsible for the end-to-end recruitment process; from gathering requirements, advertising, sourcing, interviews, and negotiation to offer management
• Advise hiring managers on hiring process and ensures that recruitment follows corporate and local laws
• Build and maintain talent pipelines; provide excellent candidate experience and create a strong brand presence for the organisation
• Participate in recruitment and outreach events
• Be an advisor to the HOC/HOD in proactively researching, exploring and developing innovative recruitment strategies to attract talents
• Develop an effective applicant tracking system to manage recruitment process and track all recruitment related activities data in a timely manner
• Responsible to provide an accurate & timely recruitment report by adapting a data driven approach to recruitment

1. HR Support Areas
2. Employee Experience

• Handle and prepare for new employee on-boarding and induction to ensure progressive assimilation to Centre and the job

· Discuss employee confirmation, transfer, conversion, renewal and re-employment with HOCs/HODs, managers and staff to ensure smooth transition to the next milestone, new position or employment phase/condition, etc.

· Coach managers on the Performance Appraisal process with Form completion and performance conversations with employees

· Prepare and handle employee off-boarding to ensure smooth and gracious exit experience, be it voluntary or involuntary exit

1. Employee Retention effort

• Propose retention options, initiatives and strategies to better retain talents and reduce staff turnover
• Conduct surveys and interviews to gather valuable feedback
• Compile and analyze data collected from employee surveys and interviews
• Identify specific areas of issues and/or concerns
• Propose and advise Action Pan to address or improve any issues and/or concerns identified
• Measure staff turnover

c) Employee Engagement & Activities

• Participate in rolling out organization-wide events and activities such as Staff Recognition Award, Recruitment Fairs, etc

d) Employee Relations

• Manage employee poor work performance, including the process of PEP (Performance Enhancement Plan)
• Manage employee disciplinary issues
• Handle employee grievances
• Manage workplace conflict and dispute

Any other ad-hoc duties assigned by your supervisor

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Ex-ess Pte Ltd

EA Licence No: 99C4599

Overview:

HER Wellness Club launched this year as Singapore’s first women’s health and wellness members club, combining Pilates, nutrition and mental wellness in one beautiful space. Our goal is to help women to be Healthy, Empowered and Resilient so they can thrive in every phase of their life.

As the Studio Manager for HER Wellness Club, you will be responsible for ensuring smooth operations and an enjoyable experience of our members in their various club activities. You will be managing administration for members and premise operations, as well as facilitating club events and activities.

This role requires a customer-oriented, resourceful and efficient individual with a passion for women's wellness and attention to detail. You will need to be comfortable with digital software as we use an online system for managing our members and booking classes.

Responsibilities:

Membership Management:

• You will be the first and main point of contact for all prospective and current clients and would have to manage all aspects of membership from enquiries and registration to class bookings and renewals with initiative and promptness
• Work with the Director to attract and retain members, ensuring growth and sustainability of the club.
• To present regular updates as defined by the Director on areas such as sales, member needs & feedback, class/event attendance, new enquiries etc…
• On-board and engage with members to understand their wants and needs in order to provide personalised support in their wellness journey

Club Operations:

• Responsible for day-to-day club operations including administrative and housekeeping duties, premise maintenance, ordering of stocks, cleanliness, safety protocols, etc.
• Communicate internally with private kitchen chef, instructors, and other team members to ensure daily optimal provision of services and member satisfaction
• Coordinate with external vendors and service providers to ensure smooth functioning and maintenance of club amenities.
• Create SOPs for different aspects of club operations including but not limited to opening/closing, events preparation, classes and more

Program Curation and Execution:

• Work with the Director to plan and execute Pilates class schedules based on optimising space, member needs and instructor availability
• Work with the Director to curate and execute a diverse wellness program of workshops, events and activities aligned with members’ interests and club values
• Manage all administrative and logistical tasks to successfully execute classes, workshops, events and activities, including but not limited to coordinating wellness experts and professionals, event set-up, issuing invoices, etc.

Marketing support:

• Administratively support Director in cultivating relationships with potential partners through arranging meetings and following up on discussions
• Following-up on potential business development leads that could help in the acquisition of new members

Requirements:

• At least 3-5 years working experience in administration, customer service and operations, especially for premium services, spaces or events
• Strong sense of initiative and responsibility, efficient, practical, with an attention for detail, good organisational skills, plus a good team player
• Warm and personable with good communication (speaking and writing) skills in both English and Mandarin
• Ability to work flexible hours, including evenings and weekends, as required for events (around 3-4 times a month)
• Preferred: Experience in studio management and/or the wellness/fitness industry preferred
• Preferred: Marketing experience
• Preferred: Passion for women's health and wellness

Join us in empowering women to prioritize their well-being and lead fulfilling lives at HER Wellness Club. Apply now to be part of our dedicated team!

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepare work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Job Description & Requirements

Job Description:

· Lead and execute strategic campaigns and oversee tactical activities such as in-person events,email marketing, and digital campaigns.

· Coordinate with internal and external stakeholders to manage projects, ensuring smoothlogistics and timely milestone achievements.

· Monitor and track campaign progress using various marketing metrics, providing comprehensive post-event evaluation, reporting, and analysis.

· Collaborate closely with sales teams to identify and leverage opportunities that enhance leadgeneration activities.

· Designing posters, creating videos, employer branding, decorating the office for seasonalfestivities and engaging in team-building activities specifically related to marketing.

· Developing and managing marketing strategies and budgets.

· Conduct thorough market research and analysis to evaluate trends, enhance brandingawareness, and stay ahead of competition ventures.

Requirement

· Bachelor’s degree in marketing or Computer Science or relevant discipline.

· At least 5 years of proven experience in a marketing role, preferably in the IT industry.

· Experience in B2B event management or content creation is advantageous.

· Proficiency in MS Office and marketing-related software/tools such as HubSpot, Canva, Adobe Photoshop, and Adobe Illustrator

· Demonstrated ability to work independently while also thriving in a dynamic team environment.

· Strong written and verbal communication skills, with a proactive and can-do attitude.

· Exceptional multitasking abilities, comfortable managing multiple stakeholders

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

EA Licence No: 99C4599

Company Registration Number: 199601303W

The Job:

• Responsible for planning and executing on-site and off-site marketing executions designed to increase awareness & engagement for payment products and services
• Work with design teams and various marketing channel partners to develop marketing creatives
• Build placements using merchandizing tools, ensure timely execution of campaigns
  Engage with cross-functional teams for implementation of project/program requirements and troubleshooting

The Requirements:

• Minimum Degree with E commerce working experience
• 2-3 years of prior experience
  Ability to work in ambiguous situations and with multiple stakeholders

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Job Description:

• Service and manage the Concierge desk during showroom operating hours – including ensuring all incoming visitors are directed to the relevant persons in a timely fashion
• Execute and support marketing/CRM events and activities
• Social media content and channel management
• CRM & digital media content development and management
• Salesforce Marketing Cloud management – including keeping track of HQ KPIs and ensuring accountability across the team
• Management of merchandise inventory
• Maintain and upkeep showroom standards
• Any other tasks assigned by your superior

Requirements:

• Minimum Degree in Business/Marketing or relevant Marketing experience with at least 3 years of relevant experiences handling marketing scope
• Excellent commercial orientation and analytical skills with a creative mind
• Attention to detail, and takes initiative to optimise and innovate
• Team player and ‘can do’ attitude
• Proficient in Adobe Photoshop or Canva
• Possess a valid Class 3 driving license

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Roles & Responsibilities

• Provide foot reflexology, shoulder and hand massage to customers
• Provide foot reflexology, massage services to customers
• To perform all treatments correctly and professionally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Work closely with team to handle day to day operations including rostering, dissemination of company updates in a timely & accurate manner
• Ability to identify issues / shortfall of business and provide suggestions / solutions to improvise
• Top quality customer service, problem solving for both internal & external customers including vendors.
• Anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments.
• Work closely with the marketing team to assist with promotion & sales campaign tracking
• Explore business collaborations opportunities
• Assist in hiring when needed
• Manage stock inventory with respective team mates

Requirement

• Able to converse in basic English and Mandarin
• Pleasant disposition and must be willing to learn
• Friendly and cheerful personality
• 5 years needed with certificate Passion in reflexology and / or massage
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

Position summary statement:

The Assistance Engineering Manager responsible for overseeing and executions of the overall operational efficiency and other appropriate ACMV, Mechanical and Electrical (M&E) Plant equipment operations and Maintenance operations inclusive of CAPEX expenditures and Asset Enhancement Initiatives (AEI) projects.

Primary Responsibilities:

• Plan and monitor Serviced Suites Preventive Maintenance program (PPM) program is diligently executed.
• Manage all Third Party Term Contractors contracts maintenance schedule are executed and scope of works, term and conditions as specified and agreed in the Service contracts.
• Monitors and controls expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and financial.
• Ensure Capital expenditures projects are executed timely as planned.
• Manage the daily activities of the department. Plan and organize work communicate goals, and schedule employees to ensure proper coverage.
• Analyze monthly Engineering activities to improve operating standard and minimize downtime.
• Initiate corrective and periodic maintenance to site specific requirement.
• Formulate Training blueprint to ensure all staff is properly trained and have tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments. May assist with other duties as assigned and may serve as “manager on duty” as required.
• Maintain and repair the interior and exterior of buildings, plants and equipment, Suites rooms and contents.
• Establish and maintain procedures to:
  • Ensure the security of inventory and assets such as tools, supplies, equipment, furniture, television etc.
  • Replenish supplies and inventory in a timely and efficient manner
  • To minimize wastage
• Assisting the Risk management requirements necessary to ensure that the Serviced Suites, employees and guests are protected against any emergency crisis outlined in the Risk Management Manual.
• Ensure the implementation of Energy/Water conservation measure and initiative to achieve agreed target reduction.

Requirement:

- At least 5 to 8 years of relevant work experience, with at least 3 years in the hospitality industry in a managerial position

- Degree in a related field/ or at least a Technical Diploma

Do you thrive on exceeding goals? Are you passionate about building a successful sales career? If so, we want to hear from you! We're looking for a driven Business Development Manager to join our team.

Founded in 2019, Octomate is a powerful cloud-based workforce management software for enterprises, built on blockchain for maximum security and scalability. The breakout star in its suite of offerings is the ability to power instant payments - of salary, reimbursements of claims, or even rewards.

Octomate, is a division of HRnet Technologies Pte Ltd part of HRnetGroup – a listed company on the SGX – which is headquartered in Singapore and founded in 1992. HRnetGroup started as a four-man team. Today, with over 900 consultants across 17 Asian cities with 14 brands, we are the largest Asia-based recruitment agency in Asia Pacific (excluding Japan).

Our success is attributed to what we put into our work – an equal mix of Purpose and Passion – which forms the basis of how we operate. We ensure that only the best solutions are provided.

What we do

Work often takes you out of the office - so shouldn't your work transactions be able to go with you?

Recently awarded the Top 10 Singapore Startups 2023, Octomate is a one-stop workforce management fintech that enables workers to process leave, claims, time sheets and get paid instantly on the go. It serves world-class brand names from different industries from logistics, FMCGs, oil and gas to staffing and manufacturing.

Responsibilities:

• Identifying, connecting, and engaging with potential customers in mid-market segments
• Develop and execute sales strategy for effective penetration of the Southeast Asian market. Proactively generate leads and maintain a robust sales pipeline through strategic networking.
• Actively pursuing new business opportunities and building relationships with key decision-makers.
• Develop a deep understanding of our workforce management fintech solution to tailor it to each client's specific needs.
• Closing sales deals, exceeding monthly and quarterly targets, and negotiating terms effectively.
• Stay ahead of the curve by keeping up-to-date on industry trends, competitor activity, and market developments to refine your sales approach.
• Maintain meticulous records of sales activities, leads, and opportunities. Deliver insightful reports and forecasts to guide sales strategies.

Ideal Candidate:

• Possess a Bachelor's Degree in Business Administration or a relevant field.
• Minimum 3 years of experience in B2B Sales within SaaS / IT services companies / HR Software Systems is compulsory.
• Completed end-to-end full cycle project from lead generation to closures.
• Demonstrate a history of exceeding sales goals and achieving outstanding results.
• Think strategically and solve problems with resourcefulness.
• Possess a deep understanding of SaaS solutions and a proven track record of success in selling them.
• Be highly goal-oriented and thrive in a fast-paced environment.

Fuel your growth in a high-flying B2B SaaS startup:

• Join our dynamic team and be part of a company on the rise.
• Opportunity to drive enterprise sales within the mid-market segment.
• Enjoy exceptional opportunities for career progression in a rapidly expanding company.

Responsibilities:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Work with Talent & Culture to recruit suitable colleagues
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Together with the Restaurant Manager lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Implement, monitor, train and maintain control measures to impact food costs,beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

• Min 3 years in F&B, min 2 years in management experience,
• Degree in Hospitality Management
• Leadership / People management
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details