- Overall responsible for smooth operations and profitability of the restaurant.
- Build sales and control costs within the budget to meet/exceed expected business results.
- Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
- Ensure restaurant is fully staffed up as well as employees are led and developed to achieve the expected work performance and productivity.
- Participate and execute corporate CSR plans.
Required to- DO (Key Result Areas & Activities)
1. Daily Operations & Customer Handling :
· Responsible for the overall financial & business performance of the restaurant.
· Monitor the performance standards of raw & finished product quality, service speed and quality, cleanliness and sanitation.
· Measures external guest’s satisfaction and executes plan to improve their satisfaction and increase their loyalty.
· Effectively schedules work shift according to Floor Positioning Guide (FPG) to meet operations needs and optimize manpower utilization.
· Responsible for compliance of work and service standards, food preparation, hygiene standards in accordance with the restaurant Quality, Service, Ambience & Value (QSAV) guidelines, other policy guidelines established by the RV Group and the relevant regulatory requirements.
· Oversee the implementation of in-restaurant procedures for new products and services.
· Use proper security and verification procedures when handing deposits and the contents of the safe.
· Ensure all restaurant business & people related documents are maintained and recorded appropriately for future reference.
· Complete all daily paperwork, periodic inventories and statistical reports accurately and on a timely basis. Conduct necessary analysis and take appropriate action for improvement.
· Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.
2. Sales Building and Cost Management :
· Responsible for achieving monthly sales target by deploying the local store marketing (LSM) strategies leveraging on correct and updated data.
· Take necessary measures to ensure promotions are executed effectively to achieve/exceed the expected sales result.
· Monitor spending and expense items that are within the restaurant limit in ensuring budgets are met.
· Accurately projects and controls all P&L line items.
3. People Care :
· Build restaurant staffs commitment by demonstrating and reinforcing the leadership behaviours and work standards.
· Develop and follow through on restaurant staffs development plan to increase their loyalty and commitment, and pride with the outlet’s experience.
· Ensure all restaurant staff understand and adhere to all appropriate personnel policies, labour laws, security and safety procedures.
· Recruit, select and retain an optimum number of restaurant staffs, who are enthusiastically dedicated to guest satisfaction.
· Oversee and review performance appraisals based on defined goals and objectives for all restaurant staffs in a timely manner.
· Administer in-restaurant employees’ welfare & benefits packages, as well as payroll procedures.
· Maintain records for safety and appropriately documents contributions and performance in personal file.
4. Food Safety / Sanitation :
· Enforce and manages all food safety and sanitation requirement and practices as per company standard and statutory requirements.
· Maintain critical standards for raw and cooked food quality, beverages, service speed and quality, cleanliness and sanitation.
· Inspects food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.
5. Workplace Safety & Security :
· Ensure all security procedures (cash deposits, staggered method of opening, closing, etc.) are executed accordingly.
· Maintain all physical aspects of the restaurant, including landscaping, building, equipment, etc and ensure it is following the documented inspection and testing standards.
· Ensure all workplace safety policies procedures are maintained and adhered to at all times.
· Undertake regular practices of emergency & evacuation procedures and enforce compliance when need arises.
Required to- DO (Key Result Areas & Activities), con’t
6. Workplace Safety & Security :
· Undertake risk assessments on all restaurant specific issues, where the absence of such could put employees and guests at risk.
· Undertake full investigations of workplace incidents in the restaurant promptly and act upon any rectifications or work improvements.
7. Others :
· Perform any other additional responsibilities as assigned by Asst District Coach / District Coach.
Required to - KNOW (Skills, Knowledge & Behaviours)
- Candidate must possess at least a Professional Certificate or Diploma in
Food & Beverage, Hospitality, Hotel Management or equivalent.
- At least 4 years’ of working experiences as supervisory role in similar industry.
- Those without professional qualifications must have minimum of 6 years of related working experience (full time employment) in similar industry with good track records.
- Can speak English fluently and has ability to read and write English sufficiently.
- Proficient in the full spectrum of casual / fine-dining restaurant function, including food planning and preparation, cost management, customer handling, workplace safety & security, regulatory requirements, people management, recordkeeping, etc.
- Understand and have experience working with Point-Of-Sales (POS) system.
- Meticulous, mathematically incline and possess good people skills.
- Analytical, strong in problem identification, problem solving and decision making.
- Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts and schedules.
- Self-discipline and self-motivated with dynamic personality to always strive for better results.
- Always maintain high standard of personal hygiene, neatly attired and professionally groomed.
- Enjoys interacting with people and serving guests.
- Possess enthusiasm in learning and keen to get feedback for improvement.
- Ability to engage in physical activities which requires long hours of standing during the working shift.
- Require to work on rotating shift basis which include weekends and public holidays.
Working Hours/Location• Islandwide • Rotating Shift
Salary Range> Commensurate with Experience
√ Attractive Salary Packages
√ Sales Incentive
√ Referral Incentive
√ Performance Bonus
√ Medical&Dental Benefits
√ Training&Certification
√ Career Advancement
√ Annual Leave (up to 18days)
√ Staff Meal/Discount √ Birthday Vouchers
WhatApps us now at 97596952 with Resume
*We regret to inform you that only shortlisted candidates will be notified.*
