Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

The Product Manager role at Michael Trio serves as a crucial bridge between the business, engineering, and design teams. The role plays a pivotal role in executing strategies, developing roadmaps, and implementing features while aligning with business goals.

Key Responsibilities:

• Take ownership of the Recommendation product from end to end, overseeing frontend UX to backend strategy, and guiding the product from conception to release.
• Design experiments to iterate and enhance both new and existing features.
• Utilize data to gain insights into customer behavior and feature performance. Be data-driven in estimating impact size and determining prioritization.
• Collaborate seamlessly with cross-functional stakeholders from Product, Engineering, Design, Data, and Operations to transform ideas into reality.
• Actively participate in road-mapping and prioritization of major R&D components.

Requirements:

• Possess a minimum of 1-2 years of prior experience in Product Management, Business Analysis, Data Science, or Consulting. Experience in Recommendation-related projects or at top tech companies is a plus.
• Demonstrate domain knowledge in Recommendation and experience in a big data environment, with direct interaction with data scientists and/or machine learning engineers highly desirable.
• Hold a Bachelor's degree or above in Computer Science, Engineering, or a related applied quantitative field; an MBA is a plus.
• Adaptability in an agile environment is a must.
• Results-oriented, self-starting, with a strong sense of ownership.
• Exhibit robust quantitative and qualitative reasoning skills, along with strong logical and critical thinking abilities.
• Showcase outstanding design thinking, creativity, solid business sense, and strategic acumen.
• Thrive in a dynamic environment, open to both receiving and giving feedback.
• Display a willingness to embrace new challenges and explore innovative solutions.

Job Description

Department

The department is Asset Management. This department is primarily responsible for the management of the operational PBSA properties in Australia, the focus of the department is centred on 4 main objectives, providing our residents an unforgettable journey in our property, budget management, operator management and lastly improving and preserving the value of the property.

Designation and Reporting

The department you will be in is the Asset Management department which is currently split into 2 teams by geographies. Your designation is Associate, Asset Management, and you will report directly to the team head. You will be based in Singapore but are expected to travel to Australia regularly and whenever required. You will be required to work closely with all other departments within the Company as well as our PBSA operator(s) in Australia.

Scope of Work

Your role is to assist the team in its various responsibilities, which includes the following (but not limited to):

• Budget Management
• Enhancing Student Experience
• Property Financial Performance Analysis
• Retail Management
• Asset Management
• Internal Reporting and Planning
• Company and Department growth initiatives

Job Requirements

• Relevant bachelor’s degree in business, Project Facility Management, or Real Estate.
• At least 1-2 years in asset management or related field preferred
• Skilled in negotiation and project management
• Have great interpersonal, presentation and communication skills.
• Competent in written and spoken English.
• Strong analytical and time management skills
• Be driven, enthusiastic and have a growth mindset.
• Good working attitude and show willingness to learn.
• Able to present himself/herself confidently in front of people.
• Regular Travel is required.

Job Description:

• Servicing and managing and understanding key accounts through sales visits and products presentation;
• Preparing sales quotations, sales collaterals and samples request;
• Monitoring sales in order to derive and analyze sales forecast;
• Co-ordinate with Logistics Department to meet customer satisfaction
• Managing sales team to achieve sales target.

Requirement:

• Proficient in Microsoft Office application;
• Organised and detail-orientated with good analytical skills;
• Good communication skills;
• Ability to work independently and to multi-task;
• Effective time management and problem-solving abilities;
• Good spoken and written English.
• Customer service oriented, sales driven and target oriented person
• High level of initiative and passion to work in a fast pace environment
• Well-groomed, self-motivated and positive personality
• A team player

Responsibilities

• Responsible for working closely with staff in day-to-day outlet operation
• Maintain good rapport with staff to ensure sales target are achieve by individual and team performance
• Ability to drive sales and build a new customer base
• Promote brand awareness and the company’s service/ products to customers
• Handle customer’s feedback professionally
• Lead and motivate staff in providing excellent service

POSITION OBJECTIVE:

To oversee the Finance Department by ensuring the accounting records are kept in accordance to Town Councils statutory and legislation requirements.

JOB RESPONSIBILITIES:

• Oversee and lead the Finance Department with the Finance Manager;
• Liaison with auditors, bankers, tax agents, government agencies and etc;
• Establish sound internal financial control and responsible for all statutory reporting;
• Provide financial analysis of the Town Council’s performance and provide financial advisory to Management through monthly and quarterly reporting;
• Prepare financial statements and audit schedules in compliance with accounting standards, statutory and legislation requirements (Town Councils Act and Town Councils Financial Rules) for annual audit review;
• Oversee and work with all levels of stakeholders on annual budget exercise;
• Manage tax related matters and statutory tax submissions;
• Ensure compliance and reporting under the Town Councils Act/Town Councils Financial Rules and other statutory requirements;
• Monitor daily cash flows, cash flow forecast/projections, including treasury-related and fund management related matters of the Town Council;
• Formulate strategic short-term and long-term financial plans for the Town Council;
• Review and make recommendation of process improvements and/or mechanisms to minimize/mitigate financial risks etc;
• Follow-up on auditor’s recommendations and implementation of control measures in day-to-day operations to mitigate/minimize internal control weaknesses;
• Ability to work directly and effectively with all stakeholders of the Town Council including supervising a team of finance staff;
• Keep abreast of changes in financial, statutory and Town Councils regulations and legislation;
• Any other assigned duties/responsibilities as prescribed/assigned by Management.

JOB REQUIREMENTS:

• Degree in Accountancy and/or other accounting qualifications;
• Minimum 5 years of Managerial level with relevant working experience;
• Preferably some working experience in management of Government Finance;
• Ability to demonstrate leadership, management skills and team-player;
• Excellent communication, interpersonal and people management skills;
• Ability to work with all levels of stakeholders; and
• Independent, meticulous and able to work with tight deadlines.

Only shortlisted candidates will be notified.

Job Description & Requirements

As a Sales Manager, your primary responsibility is to lead and manage the sales team's activities to achieve sales targets and drive revenue growth for the company. You will play a crucial role in developing and implementing sales strategies to maximize the organization's market penetration and enhance its competitive advantage.

Responsibilities:

• Develop and execute sales strategies, plans, and targets that align with the company's overall objectives.
• Manage and lead the sales team, providing guidance, coaching, and performance management to ensure the team meets or exceeds sales targets.
• Assess and improve the sales process, identifying areas for optimization and implementing necessary changes.
• Establish and maintain strong relationships with key clients, partners, and stakeholders to drive business opportunities and foster customer satisfaction.
• Monitor industry trends, market conditions, and competitor activities to identify potential risks and opportunities.
• Collaborate with cross-functional teams such as marketing, product, and operations to ensure effective alignment and coordination of efforts.
• Analyze sales data and metrics to track performance, generate accurate sales forecasts, and produce meaningful reports for management.
• Nurture a high-performance sales culture, fostering teamwork, motivation, and a customer-centric approach.
• Stay up-to-date with industry developments, emerging technologies, and sales techniques to continuously enhance your knowledge and skillset.

Requirements:

• Proven experience as a sales director or in a similar senior sales leadership role.
• Strong track record of sales achievement and meeting/exceeding targets.
• Excellent leadership and managerial skills, with the ability to motivate and inspire a sales team.
• In-depth understanding of sales principles, strategies, and techniques.
• Proficient in data analysis, reporting, and forecasting.
• Exceptional communication, negotiation, and presentation skills.
• Results-driven and customer-focused mindset.
• Bachelor's degree in business administration, marketing, or a related field (advanced degrees are preferred).

By effectively fulfilling these responsibilities, you will contribute to the success and growth of the organization's sales efforts.

Responsibilities

• Responsible for working closely with staff in day-to-day outlet operation
• Maintain good rapport with staff to ensure sales target are achieve by individual and team performance
• Ability to drive sales and build a new customer base
• Promote brand awareness and the company’s service/ products to customers
• Handle customer’s feedback professionally
• Lead and motivate staff in providing excellent service

Job Responsibilities

• Collaborate with the Accounts Manager and Senior Management (Planning & Project) to oversee the performance of the Managing Agent team and ensure smooth operations.
• Offer mentorship and guidance to team members, addressing knowledge gaps as needed.
• Manage the Operations Portfolio, which includes, but is not limited to, responsibilities in Property Management, Lift Maintenance, and Horticulture.
• Oversee the Project Portfolio, which spans various areas and involves planning and successful execution of diverse projects. This includes Term Contracts, Cyclical Works, NRPs, Lift Upgrading Projects (SLRP, LEP, LRPs), ROHS, SIP, CIPC/LSTW, and any other projects managed by the client on behalf of agencies or ministries.
• Supervise both the in-house Contracts team and external Consultants & PM team to ensure effective project delivery.
• Coordinate and establish communication with Authorities, Agencies, and Governing Bodies to ensure clear and effective interaction.
• Manage all planning and reporting requirements related to the position.
• Undertake any necessary ad-hoc tasks essential for work delivery, as agreed upon with the reporting supervisor.

Job Requirement

• Candidate should possess at least a degree or diploma qualification.
• Possess a minimum of 8 years at a managerial level.
• Have a strong understanding of accounting, contracts administration, legislations, and statutory requirements.
• Able to work effectively under demanding conditions, which may involve extended hours, weekends, and public holidays as needed.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R21103560

EA License No.: 20C0426 (Elitez & Associates)

Job Summary:

• Salary Range: Up $7,300 + AWS + VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Revise, enhance, implement, and sustain the inter-company transfer pricing policies, protocols, and framework for the group.
• Aggregate and compile data and information to facilitate the creation of transfer pricing documentation reports.
• Collaborate with external parties to oversee and formulate transfer pricing documentation for bolstering inter-company transactions in alignment with local regulations within the region.
• Evaluate and establish arm's length prices as per the findings of transfer pricing documentation reports.
• Conduct routine internal assessments of transfer pricing policies to align with the most recent developments in tax regulations and oversee transfer pricing audits if deemed necessary.
• Analyze and devise business strategies pertaining to taxation.
• Provide support for the tax components of Group direct and indirect taxes, ensuring adherence to local country tax mandates.
• Serve as an internal business consultant for all tax-related matters within the region, encompassing both direct and indirect taxes for the Group.
• Participate in projects as assigned.
• Assist the Group Tax Manager with occasional group tax matters, serving as a key point of contact to facilitate all tax compliance and advisory issues.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

• Revises and provides counsel on contract terms and conditions, examining project scope and conducting cost negotiations.
• Manages project cost control and oversees project budget monitoring for profit optimization.
• Also responsible for work-in-progress monitoring, generating WIP reports (comparing revenue, costs, and physical completion), and certifying progress claims.
• Handles variation or change request claims, reviews additions and omissions, and substantiates costs.
• Prepares documentation for tender bids, including cost spreadsheets and profitability analysis.
• Manages contractual disputes with internal and external stakeholders, prepares contract documents and agreements, and collaborates with legal counsel on contract arbitration or litigation.
• Identifies project risks, defends claims, resolves disputes, and works with the Managerial Accounting Manager on budget forecasting and project cashflow reviews.
• Collaborates with Business Units for monthly project progress and costing updates.
• Drives continuous improvement initiatives and best practices development.

Requirements:

• A relevant degree and a minimum of 8 years of experience in Quantity Surveying and Contracts Management.
• Proficiency in interpreting financial statements.

Reg no. R1659970

Profile Summary:

As part of the Rewards & Benefits team, you will be involved in functions relating to compensation, benefits, welfare, recognition and payroll administration, with a higher focus in compensation and benefits. This role will report to the Deputy Director, Rewards and Benefits.

Roles and Responsibilities:

• Review and develop progressive and competitive compensation and benefits policies and initiatives that meet the organisation needs to attract, motivate and retain talent in a Tech industry.
• Project manage and administer various compensation and performance exercises such as annual salary review, performance bonus, performance appraisal, promotion and job evaluation exercises.
• Participate in C&B benchmarking surveys and analyse survey results to maintain market competitiveness.
• Involve in C&B improvement projects such as process improvement for greater efficiency, leveraging on technology to enhance employee experience such as requirement gatherings, system testing and implementation.
• Support the annual manpower budgeting and costing exercises.
• Provide consultative support and advice on C&B related matters and staff queries.
• May assist in some aspect of payroll administration and submission of payroll manpower costings for the purpose of billing to other organisations.
• Involve in other activities such as recognition programs, mental wellbeing, staff welfare, recreational activities and reporting.

Requirements/ Qualifications:

• Degree in Human Resource or Business-related discipline with at least 4 years of experience in HR of which 2 years in C&B
• Meticulous and possess strong analytical and organisation skills
• Self-motivated, adaptable and able to multi-task in a fast-paced environment
• Good interpersonal and communication skills
• Mature and discrete in handling confidential information
• Good in administrative skills
• High level of proficiency in Microsoft applications especially MS Excel and MS PowerPoint
• Working knowledge of SAP HCM and SAP SuccessFactors systems will be added advantage

What the role is

The Hawker Centres Group (HCG) of NEA plays a lead role in managing and enhancing our hawker centres, so that they continue to be places where people from all walks of life can enjoy affordable food in a clean and hygienic environment. HCG also reviews and implements hawker-related policies that benefit both hawkers and the public. As a Asst Mgr/ Manager (Operations and Engagement) in HCG, you will be carrying out the following duties:

What you will be working on

1. Tenancy Management

• End-to-end management of stall tenancies, from ensuring stalls are in tenantable condition, onboarding of new stallholders to processing applications of transfers, assignments, joint operators and termination as well as appeals for rental waivers, rebates and remissions etc.

• Conducting tenancy inspections and enforcements to ensure compliance to relevant statutory and tenancy requirements.

• Managing arrears such as stall visits, serving of Notice-To-Quits, executing Writ of Seizure & Sales/Writ of Possession etc.

• Operationalising new policies and programs e.g. ensuring compliance of stallholders to Productive Hawker Centre initiative, management of Incubation Stall Program, Hawkers Development Program etc.

• Encouraging digitalisation and other programs/initiatives such as supply chain contingency to support and sustain Hawker Trade and maintaining Hawker Culture in the inscription on UNESCO Representative List of the Intangible Cultural Heritage of Humanity etc.

2. Cleaning & Facilities Management

• Ensuring high cleanliness and post-COVID hygiene standard, good maintenance and safe operation of the centres.

• Managing the facilities in MSE-owned Hawker Centres through centre level checks, covering facilities maintenance (preventive and routine maintenance), cyclical repairs and redecorations, ad-hoc improvement works to enhance patrons’ experience, incident management, general and toilet cleaning, table-cleaning management, and pest control.

• Conducting centre surveillance in HDB-owned Hawker Centres to flesh out areas of concerns to stakeholders such as Regional Offices, Town Councils and Hawkers Associations.

• Appointed by Designated Person (DP) as the Environmental Control Coordinator (ECC) for each hawker centre / wet market, to develop the ES programme in accordance with the ES standards and monitor its implementation on-site.

3. Feedback/Appeals Management & Stakeholders’ Engagement

• Managing feedback providers professionally to ensure that their feedback are being addressed or resolved promptly in accordance to NEA’s service standard.

• Regular engagement with stakeholders including stallholders, Merchants/Hawkers Association (MA/HA), Town Councils, other Agencies etc to implement initiatives and resolve operational issues related to Hawker Centres.

• Planning and implementing activities and programmes in Hawker Centres, such as fire drills & safety training and spring cleaning, and liaise closely with relevant authorities and stakeholders.

4. Emergency Preparedness and Contingency Management/Workplace Safety and Health (WSH)

• Implementation of safety measures and future proof markets/hawker centres to safeguard against extreme weather and/ or civil or national emergency.

• Adhering and identifying potential WSH risks and working with stakeholders to mitigate the risks.

• Facilitate Safety Walkabouts at markets/ hawker centres to drill the importance of safety into staff, stallholders and outsourced contractors.

5. Any other tasks as assigned.

What we are looking for

The job might be for you if possess the following qualities:

1. Organised and able to multi-task

2. Strong stakeholder management skills with outgoing and pleasant personality.

3. Independent, resourceful, meticulous and able to multi-task.

4. Proficient in Microsoft Office applications.

5. Team player with possession of leadership qualities.

6. Able to work after office hours and on weekends when required.

7. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Operations-and-Engagement-_JR-10000026693-1

Role & Responsibilities:

Reporting to the Branch Manager, the Management Associate will embark on an exciting journey to be part of the Operations team. This role will provide learning opportunities for an individual in management of a food atrium, from the exterior facade to the internal hygiene and inventory control. Your primary role includes (but not limited to):

• Assists the Branch Manager to ensure smooth operations of the atrium through daily operational duties
• Uphold and enforce Company’s Rules & Regulations, as well as to ensure compliance to government regulations
• Provide assistance on requests/queries from tenants, Customers & Cleaners
• Conduct routine outlet Hygiene Checks and Inventory Checks
• Conduct routine cash audit check to ensure compliance to Cash Control Policy
• Assist in virtual food delivery orders from various tenants for delivery collection
• Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff
• Point-of-contact for external contractors or suppliers
• Propose and implement innovative work-related processes
• Any other duties as assigned by your Superior

Requirements:

• Degree Certificate in F&B or any related discipline
• Entry level candidates are welcome to apply
• Able to work 6 days shift work on rotating shifts, weekends, and Public Holiday
• Well-groomed with an outgoing and friendly attitude
• Able to work well under pressure in a fast-paced environment and be a great team player who thrives in working with a team and with customers
• Proficient in Microsoft Office
• Handle cash count or audit
• Comfortable with cross-deployment of outlets

Reporting to the Account Director, the Account Manager is expected to:

• Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness
• Manage operations and implementation of through-the-line campaigns
• Maintain timeline and ensure delivery for key milestones including presentations, approvals and production
• Ensure projects follow the overall strategic direction of the brand
• Control the financial health of all projects
• Build enduring relationship with clients and inspire client confidence in the Agency
• Actively pursue digital opportunities and innovative ideas

Required Skills & Preferred Qualifications:

• Min. 3 years of account management experience in a creative agency (preferable), or equivalent experience you deem more compelling
• A passion for digital and marketing communications innovations and creativity
• Excellent client management and presentation skills
• Excellence at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed
• Ability to serve as a liaison between Production, Creative, Strategic and Development agency divisions
• Proficient in Microsoft Excel and Microsoft PowerPoint

Job Description

a) To report and assist the Project Director (EHS) and oversee the overall safety aspects of project(s).

b) The detailed duties and responsibilities include but not limited to the following:

i) Develop, implement & maintain EHS management system.

ii) Ensure compliance to corporate EHS policy, implement actions to drive compliance and improvements to maintain EHS Management Systems.

iii) Review any statutory updates, identify relevant EHS requirements, prepare procedures towards achieving compliance to the new statutory requirement.

iv) Lead and facilitate compliance, EHS internal audit/surveys.

v) Organize and lead regular EHS inspections, meetings, and monitoring of corrective/preventive action.

vi) Review new processes and lead risk assessment relevant to the new processes.

vii) Responsible for corporate EHS reporting requirements.

viii) Lead incident/accident investigation, write up report and follow up on effectiveness of implemented action.

ix) Plan and facilitate EHS training programme to increase safety awareness.

x) Coordinate and work together with all departments, contractors/vendors to advise on all EHS related issues.

xi) Promote zero accident culture in the company to strive group EHS KPI targets.

xii) Ad-hoc matters as assigned which is necessary for the execution of the project.

Job Requirements

i) Bachelor’s degree in engineering or health and safety related disciplines.

ii) Minimum 5-10 years working experience as WSHO for A1 building contractor or EHS management role.

iii) Possess valid MOM registered WSHO, NEA registered ECO and PUB Registered ECMO license.

iv) Good communication skills, team player, good knowledge and understanding of ISO9001, ISO14001 and ISO45001, good written and spoken English.

About DDB Group Singapore – With a focus on innovative marketing, DDB Group Singapore builds brands and business with its specialised divisions: DDB, Tribal Worldwide (digital), TracyLocke (shopper marketing), Track (e-commerce, data and CRM) and TellingStories (film and content). DDB Group Singapore is also the regional hub agency for DDB Asia. It is part of the DDB Worldwide communications network – the fourth largest communications network in the world, with more than 200 offices in over 90 countries.

Key Responsibilities:

Reporting to the Business Director, the Account Manager is expected to:

• Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness
• Manage operations and implementation of through-the-line campaigns
• Maintain timeline and ensure delivery for key milestones including presentations, approvals and production
• Ensure projects follow the overall strategic direction of the brand
• Manage the financial health of all projects
• Build enduring relationship with clients and inspire client confidence in the Agency

Required Skills & Preferred Qualifications:

• 3 years of account management experience in a creative agency (preferable) with a background in managing digital and social campaigns.
• A passion for marketing communications innovations and creativity
• Excellent client management and presentation skills
• Excellent at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed
• Ability to serve as a liaison between Production, Creative, Strategic and Development agency divisions
• Candidate with experience in Government accounts are preferred.
• Proficient in Microsoft Excel and Microsoft PowerPoint
• A bachelor's degree or higher

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

About Tribal Worldwide:

Tribal Worldwide is a full-service interactive agency that focuses on across the board front-end digital solutions from web to mobile and beyond. Tribal Worldwide is committed towards creating digital solutions through original digital marketing programmes which generate compelling experience for the end-user. First founded in 2001 as a division of DDB Group Singapore, Tribal Worldwide is one of the 35 Tribal Worldwide’s offices spanning 21 countries.

Tribal Worldwide is recruiting for a dynamic, commercially-savvy Senior Account Manager to work on a major Singaporean brand. The role is key to continuing to build on a long-term relationship that’s based on a strong client partnership. If you’re looking to deliver impactful work on a high-profile brand, while gaining an in-depth understanding of their business, this is for you.

Our ideal candidate:

• Thrives in an environment where they’re able to immerse themselves in the business landscape of one major client, while building strong partnerships across the various verticals in an organisation
• Has the propensity to engage in wider business discussions with clients and creatives on strategy, including product core value propositions and brand strategy
• Is keen to work on varied campaigns (branding, product acquisition, engagement, education, etc.) that span a wide range of target audiences from retail to high-net worth
• Enjoys the leadership and mentoring aspects of working with a team of Account Managers and Executives
• Experience in the banking sector is a major plus

Responsibilities:

The Senior Account Manager serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives, reporting directly to the business lead.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications (length and relevance of experience would determine SAM role)
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Responsibilities:

• As a Project Manager, your responsibilities are to:
• Lead, plan, execute, and commission projects according to scope, schedule and within budget. This includes managing resources and coordinating the efforts of team members (onsite and offshore teams) and third-party contractors or consultants in order to deliver projects according to plan.
• Monitor and control the project progress, budget, cost, resources, schedule and deliverables.
• Ensure adherence to project scope and requirements.
• Management of the project scope, Changes, deliverables and timeline & Budget.
• Develop project control and reporting procedures and manages changes in operational plan.
• Undertake project status review meetings among project team members and clients.
• Coach and advise team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues.
• Accountable to the Delivery Unit Head and/or key stake holders for the delivery of project.
• Ensure the successful handover of any projects into the Service Delivery and Support structure with the objective of providing the customer with an effective transition.
• Facilitate project closure and lessons learned.

Skills:

• Strong proficiency in Microsoft Dynamics 365, SAP, Mulesoft, AX, Web API, Angular 5.
• In-depth knowledge of software architecture, design patterns, and best practices.
• Educational background, preferably in the fields of computer science or engineering
• Proven working experience with at least 3 years of experience
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi- tasking skills
• PMP certification is

• Initiate and Lead cloud Capacity projects as a Lead engineer.
• Manage capacity and sizing requirements for strategic business initiatives translating business requirements into technical terms and support defining processes roadmaps and vision.
• Process development for streamlining capacity reclaim to achieve highest optimization with minimum risks.
• Monitor capacity/product performance and provide recommendations
• Planning for Cloud Hosting infrastructure.
• Involve in storage and backup operation.
• Negotiate and manage external vendor contracts.

Requirements:

• Degree in Information Technology or any related fields.
• 4+ years of experience in Project Management,Capacity management,server and storage management.
• Professional Certification like PMP,ITIL or any related are preferred.

StorHub Group is one of the largest self-storage owner-operators in Asia and is continuing to expand its footprint across high-growth self-storage markets in Asia through strategic M&A and organic asset acquisitions. We are a fun, caring and happy company that demonstrates respect and trust in each other and our customers.

Position Overview:

Finance manager role at Group level. This role provides a guided leadership experience within the HQ finance team and across different finance teams across markets and has a significant contribution to the reporting processes of the Group.

Job Responsibilities:

• Lead the consolidation team to complete monthly and annual group financial consolidation.
• Assist/advise consolidation team on consolidation adjusting entries for different consolidation scenarios (intercompany elimination, business combinations, changes in shareholding, internal restructuring, etc).
• Take the lead on the annual audit process for consolidated group/sub-group financial statements and be the key liaison point with external auditors.
• Perform PL & BS analysis on consolidated group/sub-group financials.
• Prepare management reports required by management and lenders.
• Support the annual budgeting process.
• Act as finance partner and managing outsourced service providers.
• Supervise the daily tasks of the consolidation team members.
• Review and implement new policies and processes to improve team efficiency and effectiveness.
• Ensure compliance with statutory and all other necessary requirements.
• Co-ordinate and liaise with tax agents for tax submissions.
• Perform administrative and other ad-hoc duties, including liaising with corporate secretary, issuance of share capital, filing of XBRL, etc.
• Support ad-hoc projects (e.g., system implementation, mergers and acquisitions).

Key Requirements:

• Strong technical knowledge, well versed in IFRS
• Strong work ethics and leadership skills with ability to lead team to deliver on schedule.
• Ability to work in a fast-paced environment, multitask and work under pressure.
• Ability to partner with stakeholders and teams from other countries.
• Degree in Finance/Accounting/Banking, ACCA, CPA or equivalent.
• Experience in real estate industry highly advantageous.
• Minimum 5 years in group consolidation and financial reporting role.
• Minimum 2-3 years in a managerial role.
• Experience in using Netsuite by Oracle advantageous.
• Proficiency in some Asian languages (e.g. Mandarin, Japanese, Korean) to communicate with our overseas business units representatives will be advantageous but not mandatory.

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

What we need from you:

• Manage with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting)
• Communicate regularly with team members and build good relations
• Handle guest complaints professionally and record feedback regularly to respond timely
• Make conversation with guests during their order and find out their preferences to build a rapport
• Manage food and beverage costs while actively pursuing cost-saving measures
• Handle all sales and to account for all guest checks

Duties and Responsibilities

• Manage day-to-day operations independently within budgeted guidelines
• Delivering high quality food and beverage products at all times
• Responding efficiently and accurately to feedback and complaints
• Prepare employee schedules and ensure sufficient staffing for all shifts.
• Generating sales and meet target through proper execution of marketing strategies
• Hire, train and retain team members
• Maintain Standards and Standard Operating Procedures for store operations
• Responsible for inventories and stock taking activities
• Regularly inspect equipment to ensure they are maintained well and in good working order
• Comply with F&B safety and hygiene policies and procedures

Skills and Qualification

• Min NITEC with 2 years of supervisory working experience in F&B/Retail or hospitality industry.
• Diligent team player passionate in F&B operation
• Good communication and leadership skills
• Able to multi task in fast pace environment
• Those with no experience will be considered for trainee manager position

About DDB Group Singapore – DDB Group is one of the biggest global advertising networks with offices in over 90 countries. Singapore is the regional hub for global, regional and local clients such as Exxon, Unilever, OPPO, Samsung, Tencent and DBS Bank. It comprises DDB and its specialist T-divisions in digital, data, e-commerce and brand research. We combine market intelligence with human insights to produce exceptional marketing for our clients’ business advantage. We are the regional headquarters for the network across Asia.

Responsibilities:

Reporting to the Account Director, the Senior Account Manager is expected to:

• Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness
• Manage operations and implementation of through-the-line campaigns
• Maintain timeline and ensure delivery for key milestones including presentations, approvals and production
• Ensure projects follow the overall strategic direction of the brand
• Control the financial health of all projects
• Build enduring relationship with clients and inspire client confidence in the Agency
• Actively pursue digital opportunities and innovative ideas

Required Skills & Preferred Qualifications:

• 3 - 4 years of account management experience in a creative agency (preferable), or equivalent experience you deem more compelling
• A bachelor's degree or higher
• A passion for digital and marketing communications innovations and creativity
• Excellent client management and presentation skills
• Excellence at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed
• Ability to serve as a liaison between Production, Creative, Strategic and Development agency divisions
• Proficient in Microsoft Excel and Microsoft PowerPoint

A proactive and results-driven business development manager who will be responsible for maintaining existing relationships and identifying and driving opportunities for expanding our customer base. He/she must possess strong communication skills and a proven track record in account management and new customer acquisition.

Responsibilities

New Customer Acquisition:

· Actively identify and pursue new business opportunities within existing accounts and beyond.

· Develop and implement strategies to attract and onboard new clients, meeting or exceeding acquisition targets.

Account Management:

· Develop and execute strategic account plans, aligning our products/services with client goals and objectives.

· Collaborate with clients to understand their expansion plans and position our offerings accordingly.

· Foster strong relationships with existing clients, understanding their evolving needs and identifying opportunities for upselling and cross-selling.

· Ensure high levels of client satisfaction through regular communication and proactive engagement.

· Monitor and report on the performance of both existing accounts and new customer acquisition efforts.

· Provide insights and recommendations to improve acquisition strategies and enhance client satisfaction

Cross-Sell and Upsell Initiatives:

· Collaborate with internal teams to identify opportunities for upselling and cross-selling to existing clients.

· Present compelling proposals that showcase the value of additional products/services to meet client needs.

· Lead Generation and Prospecting:

· Work closely with the OBUs sales team to generate leads and prospects within the existing account base.

· Leverage client relationships to identify and pursue new business opportunities.

Key results:

· New Account – Sales & Contract

· Existing Account – Sales Growth/Contract Renewal

Experience

· Proven experience in account management and successful new customer acquisition.

· Strong understanding of lead generation, prospecting, and sales strategies.

· Excellent communication and interpersonal skills.

· Results-oriented with a focus on achieving and exceeding acquisition targets.

· Proficiency in English. As our presence in China is very strong, proficiency in Mandarin is also preferred.

Qualifications

· Bachelor's degree/diploma in Business, Engineering, or a related field.

At least 8 -10 years’ experience on sales & business development/account management