Call Centre Officer
Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday 1 weekend

Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM
(Shift schedule will be given to you 1 month in advanced but might subject to changes based on business need)

JD:
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.

Requirements:
- Call Centre experience is an advantage
- Great interpersonal & positive attitude
- Proficient in MS Office

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Manager (Chief Information Officer Office)

Duration: 1 Year Contract

Work Hours: Mon - Thurs (9.00AM - 6.30PM), Fri (9.00AM - 6.00PM)

Work Location: Near to Paya Lebar MRT

What the role is

This is a temporary contract role of Manager supporting the Chief Information Officer Office to ensure the integrity, security, and compliance of our information and communication technology systems.

What you will be working on

Compliance Audit Management:

• Work with appointed auditor(s) to evaluate compliance with ICT policies and standards.
• Identify compliance gaps and collaborate with relevant teams to ensure timely remediation.
• Governance and Remediation Tracking:
• Keep track of audit and security remediation efforts, ensuring all actions are documented and completed within set deadlines.
• Oversee the management of security incidents and vulnerabilities, ensuring they are appropriately escalated and addressed.

Communication and Reporting:

• Facilitate clear and effective communication between different teams for the purpose of management reporting.
• Compile and analyze data from various sources to produce reports on compliance, security, and incident analysis for management review.

What we are looking for

• Experience in ICT compliance, audit, or a similar role.
• Familiarity with government ICT policies, standards, and procedures.
• Strong analytical skills, attention to detail, and the ability to manage multiple tasks and projects.
• Excellent communication and interpersonal skills, with a commitment to continuous learning and improvement.

Kindly register your keen interest at:

https://go.persolkelly.com/job/apply/7321

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

The Media Relations Officer will play a crucial role in managing and enhancing the brand's media presence and relationships. Responsibilities include:

1. Media Engagement and Coverage:Proactively and reactively pitching the brand’s products for media coverage and reviews. Handling media and partner inquiries for information, assets, interviews, and affiliate support.
   
2. Content Creation and Management:Creating, organizing, fact-checking, and copy-checking media and PR materials like articles and press releases.
   
3. Relationship Building and Monitoring:Building and maintaining relationships with journalists and media platforms. Monitoring media to uphold the brand’s reputation, including crisis management if necessary.
   
4. Reporting and Strategic Input:Reporting on internal and external projects, providing analysis, and making recommendations. Proposing and executing strategies to enhance the brand’s reputation and visibility.
   
5. Business Development and Marketing Support:Contributing to business development and marketing activities to drive growth and customer acquisition. Actively participating in offline events to promote the company and increase brand awareness.
   

Desired Skills and Qualifications:

• Industry Knowledge: Up-to-date understanding of media and journalism.
• Digital Media Expertise: Familiarity with digital media trends and tools (e.g., affiliate links, media databases).
• International Exposure: Experience in international media and PR, especially in regions like Australia, US, or UK.
• Communication Skills: Strong written and spoken English, adept at communication with tact and nuance.
• Content Management: Skills in writing, editing, and adhering to brand voice and style.
• Strategic Thinking: Ability to align PR efforts with business strategy and adapt to changes.
• Adaptability: Comfortable in a dynamic, startup environment, willing to take on new projects.
• Organizational Skills: Highly organized with the ability to manage multiple initiatives simultaneously.
• Digital Literacy: Proficient in remote work tools and platforms like Slack, Zoom, G Suite, etc.

Qualifications

• 2+ years of experience in Public Relations, Journalism, International Relations, or any relevant field
• Strong communication skills
• Outgoing or equipped with people skills or soft skills that will help with networking with stakeholders, journalists, and more
• Highly motivated, passionate, results-oriented
• Adaptable
• Highly organized

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: AITL).

Job Code: AITL
EA Reg No: R24122032 (Leo Ai Ting Amy)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager
• Responsible for maintaining the highest level of security within the Hotel at all times whilst on duty
• Protect all guests’ patrons and employees of their belongings
• Ensure the Hotel’s property is well protected
• Take charge of the Hotel Security during duty hours
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual
• Enforce the Hotel’s Rules and Regulations
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Record details of significant incidents and activities in the logbook during his shifts
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service.
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager.
• Responsible for maintaining the highest level of security within the Hotel at all times while on duty.
• Protect all guests’ patrons and employees of their belongings.
• Ensure the Hotel’s property is well protected.
• Take charge of the Hotel Security during duty hours.
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual.
• Enforce the Hotel’s Rules and Regulations.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
• Record details of significant incidents and activities in the logbook during his shifts.
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed.
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action

Responsibilities

• Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
• This includes and are not limited to:
• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Skills/Requirement

Job Requirements

• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Proficient in the use of Microsoft Excel, powerpoint and macro

• Assist with technology greenfield projects and represent the organization at exhibitions and conferences.
• Oversee the seamless implementation of products and engage with customers and suppliers effectively.
• Uphold professionalism and consistently follow company regulations and policies.

Requirements:

• Nitec in Bio-Tech/Bio-Engineering or equivalent.
• At least 2 years of hands-on project work experience in Medical Product industry.
• Proficient in Microsoft Applications and Presentations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

• Assist with technology greenfield projects and represent the organization at exhibitions and conferences.
• Oversee the seamless implementation of products and engage with customers and suppliers effectively.
• Uphold professionalism and consistently follow company regulations and policies.

Requirements:

• Nitec in Bio-Tech/Bio-Engineering or equivalent.
• At least 2 years of hands-on project work experience in Medical Product industry.
• Proficient in Microsoft Applications and Presentations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities

• Efficiently handle documentation and filing tasks.
• Regularly check and replenish office supplies such as stationery and pantry items.
• Assist in the completion of daily administrative tasks.
• Manage incoming phone calls and greet visitors professionally.
• Support other tasks as assigned by the superior or Director.
• Handle HR works on payroll, leaves management, staff permits application, manage and handle staff training and implementation of HR policies

Requirements

• Minimum Diploma in the related field.
• Proficient in speaking and writing in English.
• Demonstrated ability to meet deadlines and deal with competing priorities.
• Excellent attention to detail, including proofreading and editing skills.
• Ability to independently resolve routine problems and issues.
• Excellent communication skills
• Knowledge of local legislation on HR

The Company

Opportunity to join a fast growing leader in the medical devices and consumables industry as Assistant FP&A Manager for APAC.

The Role

Reporting to the Head of FP&A, you will be responsible for the consolidation for APAC, supporting the APAC leadership team on management reporting, business review and commentaries. Your stakeholders include the Regional Controllership team, Cluster Finance Business Partners, Head of Department for Supply Chain, Marketing, etc.

As a key and pioneer member in the APAC FP&A team, you will lead and drive the FP&A function for the region including reporting standardization and efficiency as well as use of analytics tools.

Your Profile

As the successful candidate, you will possess a degree in Accounting or ACCA with the following relevant experience

• At least 8 years of experience in a regional FP&A capacity
• Exposure within the FMCG, Medical Device or Pharmaceutical industry
• Strong Excel and Power BI skills and exposure to analytics tools such as SAP Analytics Cloud Planning, Anaplan or BPC
• Strong communication and interpersonal skills and maturity in interacting with senior stakeholders is a must
• Ability to be hands-on, flexible, nimble and agile as this role will be part of the pioneer team in the APAC regional office

Apply Today

Please send your resume, in WORD format only and quote reference number STE12963592, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Serene Tan Ing Shiern EA Registration no.: R1109248

Job Description:

• Set up corporate tech. strategy (including tech. roadmap), Securing, building & protecting IP (including FTO). The CTO will have responsibility for: originating and developing technology strategy, originating and planning the Company's R&D budget, return on investment from R&D, technology development, managing patents and IP protection, administering and negotiating all technology related agreements including licensing agreements, and the Demo Plant budget and utilization in accordance with the Demo Plant Use Agreement.
• Further develop the long-term Nexlene Technology path forward: process, catalyst, products and applications, in order to: Maintain and/or improve net premiums through the introduction of new grades and applications; to improve efficiency, lower production costs and carbon foot print; Identify, develop business cases for, and prioritize R&D projects, Oversee projects to improve operational efficiency and reduce carbon foot print.
• Communicating technological efforts with partners (SKGC and SABIC) and Managing the external technology environment (universities and other research organizations)
• The CTO will be responsible to: Further scale up of the Nexlene Technology for successful plants startup and operation
• Approve R&D manpower and recruiting. Setting R&D Department KPI/objective and approve R&D staff objective and project priority.
• Oversee and Approve all R&D activities and operations with KNC

Job Requirements:

• Post Graduate degree in chemistry, engineering or related science
• Minimum 15 years of research experience on polymer product, process or catalyst.
• Management experience for 10 or more years

Interested applicants, please email your resume to Alicia Fong Yee (R1104594)

Email: [email protected]

CEI Reg No: R1104594

EA Licence No: 99C4599

Officer (Telesales) - 1 Year Contract

• Presenting and promoting insurance products with clear product knowledge and references, to existing and prospective customers.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Enter and update customer information in the database.
• Work closely with Team Leader to develop and implement sales and service strategies to achieve (or exceed) committed targets in the relevant products, through tele-sales calls.
• To achieve Key Performance Indicators including sales, quality and operational standards.
• Handle customer’s objection professionally and to conduct sales call in a persuasive and engaging manner with customers to ensure closure.
• Consistently meet and exceed sales targets set by management monthly.

Qualification

• A minimum of 'O' Level or higher.
• Candidate must be certified with BCP and PGI in order to provide advice or promote our insurance products.
• Team player and self-motivated individual.

● Replying, sending and forwarding of letters to customers by post or via

email.

● To respond to customers and internal Business units with relevant production

information.

● Responding to customers' queries via Social Media.

● In charge of communicating with customers and providing relevant answers/

responses to customer queries via the company's social media platform

related to products and services.

● Preparing the team's daily stats & reports

Permanent | Corporate Banking

Salary range: $4000-$4500

Work Location: Central

Responsibilities:

• Processing of loans, remittances, and operation of accounts
• Processing of bilateral and syndicated loan drawdown and rollover requests
• Monitoring of accrual and amortization of fees income on loans and securities
• Payment maker and periodic updates
• Provides quality customer services
• Perform other ad-hoc duties assigned by management

Requirements:

• Possess Diploma/Degree with minimum 3years' experience of loans operations / settlement / remittance in Corporate Banking
• Proficient in MS Excel, PowerPoint, and Word

Please state your availability, currentand expected salary in the resume.

Email: [email protected]

Qualified or interested candidates, please visit our GMP website at

https://www.gmprecruit.com/ to apply for this position with GMP Job Code: 24492

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Position: Chief Information Security Officer

Job Description

Developing and implementing secure processes and systems used to prevent, detect, mitigate, and recover from cyberattacks

Educating and managing technology risk in collaboration with business leaders

Building and driving a cybersecurity strategy and framework, with initiatives to secure the organization's cyber and technology assets

Continuously evaluating and managing the cyber and technology risk posture of the organization

Implementing and managing the cyber governance, risk, and compliance (GRC) process

Reporting to the most senior levels of the organization (the CEO and board of directors, or equivalent)

Developing, justifying, and evaluating cybersecurity investments

Developing and implementing ongoing security awareness training and education for users

Leading cybersecurity operations and implementing disaster recovery protocols and business continuity plans with business resilience in mind

Requirements and qualifications

Relevent Cybersecurity licences or qualifications

Technical Skills

In-depth knowledge of information security

Experience with security technologies and tools

Understanding of network security, application security, and data protection principles

Soft Skills

Strong leadership and management abilities.

Excellent communication and interpersonal skills.

Ability to work under pressure and handle stressful situations.

Strategic thinking and problem-solving skills.

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Tasks

• Support Technical Sales team to ensure quotation is complete
• Work closely with technical sales team to generate and maintain C4C (quotation generation tool) quotation template and draft quotation
• Assist to add necessary information in C4C quotation when order is processed
• Manage C4C quotation opportunities and support bidding / tender documents
• Assist Technical Sales team to track discount approvals and update status three times a week
• Generate C4C quote for accessories and repair and as well as 3rd party quotations.
• Be the point of contact (POC) to manage C4C issues and feedback from technical sales or other relevant departments.
• Be the POC to sub-division 1E for all C4C related issues and ensure that our quote is tabulated based on the correct understanding to ensure profitability
• Adhoc administrative support to other team members, which may include PAM submissions, customer visits and events coordination etc
• Support maintenance of Technical Sales records and information
• Help to take minutes for the EMC steering group meeting where required

Qualifications

• Diploma/Degree in engineering or business administration
• Hands-on experience with MS Office Suite (MS Word, MS Excel and MS Powerpoint)
• Good time-management skill, with the ability to prioritize tasks
• Able to work in a dynamic team environment

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Function Overview:
Nomura operates in a complex regulatory environment and the role of Compliance department is to ensure that the Firm operates in accordance with the applicable laws and regulations of the exchanges and regulators. Compliance department also works with all levels of the Firm to assist in the development and maintenance of a strong compliance culture and to support the embedding of appropriate behaviours within the firm’s operating practices. Compliance department provides cover for each of the main businesses – Global Markets, International Wealth Management (“IWM”) and Investment Banking/Research, in which Financial Crime Compliance team ensures the effective implementation of the Anti-Money Laundering (“AML”) and Counter Financing of Terrorism (“CFT”) Compliance regime in Nomura for its non-Japan Asia Pacific offices.

Responsibilities:
Financial Crime Compliance Officer will be based in Nomura’s Singapore office and reports to the Head of IWM Financial Crime Compliance, AEJ.

Key responsibilities include:

• Analyse challenging or high risk account opening situations and to make appropriate recommendations to Senior Management whether to on board a client or maintain an existing relationship and
• other suitable recommendations as to appropriate controls to be put in place.
• Provision of FCC related advisory to Front Office and relevant stakeholders
• Conduct enhanced due diligence and liaise with external investigative firms on investigation reports.
• Conduct 4 eye checks on client due diligence and 3rd party transactions reviewed by junior FCC team members.
• Perform investigation on any suspicious activities or transactions arising from rolling review of client accounts.
• Perform FCC risk assessment of new business/ products
• Support the Country Money Laundering Officer in filing of suspicious activity reports to authorities
• Coordinate response to client account inquiries from local government agencies and/or regulator.
• Liaise with audit and regulators on any KYC related issues.
• Participate in ad-hoc project/ system enhancements

Requirements:

• University-level Degree preferably in a relevant discipline (Finance, Accounting, Business, Legal)
• At least 8-10 years’ experience related AML / KYC client on boarding experience for high net worth clients and complex financial structures (such as trusts, personal investment vehicles, foundations etc.)
• Good understanding of relevant AML/CFT/laws and regulations.
• Ability to communicate clearly and confidentially; able to influence internal and external stakeholders
• Ability to directly address conflicts and escalate issues where appropriate
• Communicates well and across all levels, including senior management
• Good team player, proactive and able to adapt quickly.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 7250

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Holland Village (Walking distance from Holland Village MRT)

- Able to commence work from 01 Aug 2024, for at least 1 to 3 months

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Holland Village" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

Responsibilities:

• Collaborate with sales and marketing teams to understand customer needs and provide technical expertise on our pharmaceutical products.
• Conduct product demonstrations and technical presentations for customers, showcasing the features and benefits of our products.
• Assist customers with product selection, application optimization, and troubleshooting.
• Provide technical support during the pre-sales and post-sales phases, including answering inquiries, resolving technical issues, and addressing customer concerns.
• Develop and maintain strong relationships with key customers, understanding their challenges and providing tailored solutions.
• Work closely with R&D and manufacturing teams to communicate customer feedback and contribute to product development and improvement initiatives.
• Stay updated on industry trends, regulatory requirements, and competitive products to provide relevant insights and recommendations to customers and internal stakeholders.
• Participate in trade shows, conferences, and seminars to promote our products and gather market intelligence.

Requirements:

• Bachelor’s degree in Pharmaceutical Sciences, Chemical Engineering, Biomedical Engineering, or a related field.
• 5 years of experience in a technical or application engineering role within the pharmaceutical industry.
• Strong understanding of pharmaceutical products, processes, and regulatory requirements
• Excellent presentation and communication skills, with the ability to convey technical information clearly and effectively to diverse audiences.
• Proven ability to build rapport and maintain relationships with customers and internal stakeholders.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Creation Consulting HR Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.creationrecruit.com

Creation Consulting HR Pte Ltd

EA License No: 24S2187

Our client, a well-known company is looking for candidates for the position of Compliance Senior Officer.

Job Scope:

• Perform KYC works and AML checks.
• Maintain good relationship with the local authorities (mainly MAS) and the audit firms with manager, obtain information on latest regulations, and share with related people in the organization.
• Draft policies and procedures manuals for relevant areas.
• Prepare reports for the local authorities and the Headquarters.
• Regularly monitor the branch operations and make sure they comply with the rules, and if not propose improvement proposals.
• Conduct compliance training for branch staffs.
• Handle legal matters, consult with legal counsel where necessary.

Requirement:

• Recognized bachelor's degree or above, preferably in Business or a related discipline.
• Minimum of 3 years of experience in KYC and AML, preferably having handled Corporate accounts.
• Enthusiastic about learning more aspects of compliance.

Thank you for your application and we regret that only shortlisted candidates will be notified.

PERSOL Singapore, PERSOLKELLY Singapore Pte Ltd| EA License No.: 01C4394 | RCB No.: 200007268E |

Patricia Chong Xian Yeong | Registration No.: R21100046

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Why explore

• A challenging opportunity to work in our World Class Aluminium commercial team
• Exposure to global operations, processes and stakeholders
• Gain exposure across our global commercial business
• Based in Singapore, a global commercial hub for Rio Tinto

About the role
The objective of RTA Sales & Marketing (S&M) is to be the preferred supplier of aluminium to customers in our selected market areas. The Asia Pacific (APAC) S&M Team manages the planning, sales, delivery, collection and reporting process for four aluminium smelters in Australia and New Zealand, producing approximately 1 million tons of primary aluminium products for regional (principally Asia Pacific) markets.

We are looking for a Customer Service Officer (Metals) to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Australia, New Zealand domestic markets and/or Asia Pacific regions.

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents, logistics companies and other internal departments such as commercial service, logistics and finance to coordinate deliveries and ensure contractual obligations are met while adhering to internal control and compliance at all times.

Reporting to the Team Lead, Customer Service, you will

• Understand the customer’s needs and respond to all customer enquiries/ requests in a timely fashion.
• Assist with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.
• Develop and maintain effective business relationships internal and external stakeholder including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.
• Full understanding of incoterms, supply chain workflow and payment terms.
• Ensure flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.
• Manage the order to cash execution of each contract independently.
• Manage the shipping/ trucking and forecasting, supply, and demand processes to meet customer’s requirements and internal stakeholders within production, inventory, and logistics team.
• Coordinate and manage customer’s monthly orders and pricing declarations through the creation and maintaining of sales orders.
• Be able to multitask customer requirements, co-ordination of shipments/ deliveries, pricing, resolving queries and reporting.
• Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.
• Support and facilitate business improvement projects with the key objective of ensuring the capability to scale business as usual activities (BAU) efficiently and launch new initiatives with agility.
• Engage with internal stakeholders based in Singapore eg Digital, Logistics, Metal Management, Commercial Services in delivery of sales execution and business improvement projects.
• Provide support and back-up for Sales execution in export and/or domestic regions as required by the Business.

About you

To be successfully considered for this role, you will have:

• Bachelor’s Degree qualification.
• Excellent communication both written and spoken English, additional language advantageous.
• Commitment to always delivering exceptional customer service.
• Manage customer expectations through negotiations and resolving issues.
• Attention to detail.
• Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.
• Good Proficient use of Excel and Power BI.
• Strong communication skills and the ability to work collaboratively across internal teams and externally.
• Exposure to SAP or other similar ERP systems will also be beneficial.
• Strong time management and analytical skills and ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.
• Strong problem-solving skills.

Must have Logistics Compliance, Trade Operations (import/export, declaration, air freight, warehouse) background.

Location: 1 day @ Suntec Office / 4 days WFH once independent.

• This position is in to support Compliance team to keep up till date sufficient documentary records for the Import or Export shipments comply with the record keeping requirement for GST and maintain good compliance file records with Singapore Customs.
• He/she should have experience and knowledge applying applicable trade compliance rules, regulations, and policies to manage compliant import/export operations.
• Prior work experience as a Trade & Logistics Coordinator or a similar role will be an added advantage for the candidate.

Responsibilities:

Document Retention:

• Supports the team and department to maintenance of the records retention program as necessitated by business needs and regulations to support compliance with standards, guidelines, and Singapore regulatory agencies (Singapore Customs and Inland Revenue Authority of Singapore [MES Scheme]) requirements.
• Monitors and analyses key performance indicators for the records retention program ensure alignment with records retention policy.
• Uploads Customs Permit, Airway bills/air consignment note, delivery order and copy of commercial invoice accompanying the goods into NetSuite for retention.
• Perform check in NS and ensure all shipping documents (for Export and domestics shipment) are file according to company document retention policy.

Track and Trace:

• Perform daily tracking of all inbound shipments to meet OTD and provide day to day inbound visibility summary (track and trace) to Jabil planners.
• Avoid overflow, Checking and validating all inbound shipments volume with our LSP daily.
• To eliminate warehouse overflow issue at our DF, divert delivery to External warehouse and rearrange delivery to our DF.

Support Shipping and Export Operations Compliance:

• Support Outbound to work with Shipping for cargo readiness and coordinate with our Forwarders to secure flights to meet OTD.
• Review day to day shipping documents and ensure that all trade docs, CI (Commercial Invoices), PL (Packing Lists) and AWB (Airway Bills) in connection with the orders are in place and compliant with shipping practices. (Missing COO, Zero Dollar line item, Taiwan COO issue ship into China, Line item missing in commercial invoice Currency, etc.)

Requirements:

• Diploma/Bachelor's Degree is preferred.
• 3-5 years’ experience in logistics operations and Trade Compliance industry.
• Experience in Trade Compliance and International Shipping requirements.
• Ability to multitask, excellent attention to detail and work as per the priorities.
• Excellence time management and dairy organization skills
• Proficient in MS Office applications. (example: Excel)
• Able to work independently, proactive attitude with a passion for learning and provide feedbacks.

Please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
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