About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Job Description

• Lead and provide guidance within the AML EDD Team, providing strategic direction and expert guidance.
• Oversight of day-to-day EDD alerts/matters and monitor aging status of EDD alerts. Vigilantly monitoring team timelines to ensure prompt and accurate alert reviews by the team.
• Provide expert AML advisory to all business lines
• Perform holistic EDD reviews with focus on Event-driven reviews.
• Conduct screening and background checks for customers, related parties and counterparties.
• Analyse the triggers for the event and review draft questions (RFI) for customers to address the triggers.
• Draft memo on ML/TF/Sanctions risk assessment based on customer profiles, transaction lookbacks and customer's response and recommend account management strategies
• Conduct investigations on identified customer profiles, suspicious transactions or activities.
• Filing of STRs to SONAR, ensuring compliance with regulatory reporting obligations and timelines.
• Prepare and present insightful Management Information System (MIS) reports for internal and/or regulatory related reporting
• Periodic review of customer profile risk scoring mechanism
• Enhance and optimize the design and management of KYC system logics and processes, tailored to meet the needs of our evolving and diverse client base.
• Stay abreast of the latest regulatory developments in AML/FT and ensure our processes align with industry-leading practices and regulatory guidelines. Proactively prepare for and navigate regulatory audits to ensure our EDD framework and processes remains compliant.
• Foster a collaborative approach within AML Team and other departments within the Bank.
• Support AML Team in the execution of ad-hoc key AML CFT matters where required.

Requirement

• Diploma/ degree holder with minimum 10 years' experience in Enhanced Due Diligence Reviews and/or Anti-Money Laundering (AML) and Countering Terrorism Financing (CFT) digital and/or SME/Corporate banking environment. Additional certifications in anti-money laundering (AML) will be advantageous.
• Team lead or managerial experience will be advantageous.
• Proficiency in the Singapore AML/CFT regulations and guidelines
• Excellent command of both spoken and written English and Mandarin Chinese to communicate with our Mandarin speaking stakeholders
• Ability to organise and prioritize workload, support and motivate the team in delivering all commitments on time
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
• Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

• Provide front-line service to patients and visitors such as registration of patients, answering phone and email queries, scheduling of appointments and billing.
• Handle insurance claims and other admin/ad hoc duties.

Requirements:

• Diploma and above
• At least 2 years of frontline experience in healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Payroll Executive (Human Resource Department) who can help support through the next phase of growth and development roadmap.

Duties:

• Handle full payroll cycle for internal and outsourced employees
• Responsible for entire onboarding and offboarding matters
• Handle work pass application, renewal and etc
• Ensure the organization in complying with local relevant regulations
• Involved in full spectrum of HR duties when needed
• Assist in recruitment related duties when needed
• Handle General Administrative Duties
• Provide support to the various departments
• Ad-hoc duties as assigned

Requirements:

• Diploma / Degree in relevant discipline
• Min 2 - 5 years of relevant experience
• Familiar with Microsoft Excel
• Experience in Staffing / Recruitment industry will be added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

The Payroll Analyst is responsible for proactive collaboration with customer and key internal business partners within the Global Payroll organization. This role is responsible for supporting APAC/CEMEA Region to ensure compliance with rules, regulations, and laws. The Payroll Analyst role requires independent thinking and actions in creating payroll metrics, checklists and spearheading payroll projects. Knowledge of APAC/CEMEA payroll legislation, experience with internal and external audits, statutory and government agencies regulations are important. The individual must be able to creatively think of ways to connect and combine large volumes of data from a variety of sources, create impactful dashboards, interact, filter and mine data to share insights and ensure an accurate and compliant payroll. This role will oversee initiatives to streamline payroll processes, policies, and controls, which include the following.

Job Duties and Responsibilities:

• Analysis and validation of payroll processing results using technology through reports and macros for all country scope
• Complete post payroll audits and reporting, prepare metrics and track errors using technology and reporting tools
• Review of current payroll processes to identify areas of process improvements, standardization and mitigating risks.
• Establish payroll processes that is aligned to company’s policies, procedures, and guideline.
• Documentation of payroll processes and procedures as well as creating process maps and payroll training manuals
• Oversees payroll projects or change request, monitors status and reports the same to leaders/stakeholders.
• Interprets pay policies, (e.g., holiday worked, overtime, calculation basis for deductions, government regulations, withholding exemptions, etc.) and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly
• Maintenance of payroll systems and tools ensuring that it correctly computes and record time, process earnings, employee benefits, special deductions, mandated benefits, taxes, garnishments, and other items that affect net pay and/or company liability
• Review manual checks and pay related adjustments processed in the payroll system
• Verifies compliance with government payroll requirements; stays current with changes in the law
• Oversee payroll system testing for version upgrades and legislative updates
• Oversees internal or external audits, and other related documentation (compliance) required by government agencies
• Root cause analysis including constructive and preventative actions (CAPA) • Ensure all payroll related data are handled in accordance with the company’s guideline for confidential data handing process.

Preferred Qualifications:

• Diploma or bachelor’s degree in Accounting, Human Resources or relevant field or equivalent experience of 5 or more years of APAC payroll experience as a Payroll Analyst or Consultant for a large multi-country employer plus 3 or more years of experience in project management as part of the project team
• With relevant certification or experience in multi-country payrolls, project management is a plus
• Has above average and updated knowledge in APAC payroll statutory and regulations as well as adept in Philippines timekeeping.
• Has exposures to different payroll and timekeeping system like ADP Globalview, Streamline and eTime.
• Exposure on knowledge transfer activity such as transition planning, documentation of process, desktop procedure, payroll checklist, etc.
• Ability to prioritize, organize and coordinate multiple projects to timely completion, and manage many detailed tasks.
• Must be comfortable working in a fast paced, hands-on, growth-oriented work environment with tight timeline.
• Meticulous with strong analytical, organization and planning skills, extreme attention to detail and a self-directed individual
• Ability to work independently, with positive attitude, flexible, and a willingness to learn new things
• Able to maintain good working relationship with payroll vendor and stakeholders
• Advanced Excel level, proficient with all other Office applications
• Good in verbal and written communication skills with customer service and excellent interpersonal skills

WITH BASIC SALARY + ATTRACTIVE INCENTIVES SCHEME!

Highly Accessible Central Location

Responsibilities:

• Responsible for recruitment process of open positions;
• Partner with hiring manager to shortlist, arrange and conduct interviews;
• Provide feedback in hiring decision;
• Execute sourcing strategy;
• Ensure accurate data reporting and update recruitment tracking file in a timely manner;
• Involve in process improvements and other HR initiatives;
• Assist in any other related duties assigned by immediate supervisor as and when necessary.

Requirements:

• Minimum with Diploma in HR or Business Management or equivalent;
• Experience in recruitment and talent acquisition, either agency or in-house;
• Preferably have the experience in the financial industry;
• Mature, proactive, take initiatives to drive his/her own success on the recruitment activities, good organizational skill and able to work independently;
• Good communication and interpersonal skills with potential jobseekers of all levels, both written and verbal;
• Able to maintain confidentiality;
• Contract or Full-Time position(s) available.

Only shortlisted candidates will be notified.

Responsibilities

Responsible for providing technical expertise and support to our sales team, including product demonstrations, technical presentations, and customer consultations. This role involves working closely with customers to understand their needs and provide solutions that meet their requirements.

• Collaborate with the sales team to understand customer needs and develop solutions that meet those needs
• Provide technical expertise and support throughout the sales process, including product demonstrations, technical presentations, and customer consultations
• Ensure timely creation of quotations on SFDC, follow up on purchase order and creation of SIF in CMS/CSS
• Provide technical support and troubleshooting for customers, both remotely and on-site as needed
• Develop and maintain a deep understanding of the company's products and services (up-to-date knowledge of industry trends and emerging technologies)
• Work closely with the product team to ensure a thorough understanding of product capabilities and limitations
• Participate in trade shows, conferences, and other industry events as needed
• Provide training and support to sales team members

Requirements

• Bachelor's degree in a relevant field (e.g., biology, molecular, biotechnology)
• Minimum of 2 years of experience in the local academic research area, a focus on NGS products and services will be a plus
• Proficient in communicating in English and Korean language
• Strong understanding of NGS technology and the life sciences market
• Ability to understand complex technical concepts and explain them in a clear and concise manner
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Main Purpose of Job

A critical role within the Placement Journey, the Billing Specialist is responsible for the timely and accurate issuance of all invoices across our client portfolio in APAC. They provide an exemplary level of service in line with our Best Service Charter always ensuring the highest level of accuracy, issuing invoices Right First Time in line with Customer requirements.

Key job responsibilities & accountabilities:

Accountable for: Sales Ledger – Invoice Processing

• Manage all billing processes across the Client portfolio in APAC
• Ensure all company billing is completed in line with company policy and procedures, ahead of billing deadline
• Ensure invoices are raised in line with Client requirements, always striving for accuracy
• Deliver invoices to the Customer on the same day they are created, including Client portal submission when required
• Process credit notes and re-invoice upon request from the Credit Controller or Finance Operations Manager
• Process ‘ad-hoc’ re-charges upon request in relation to services such as mobilisation and visas
• Ensure accurate Customer Master Data information is recorded in Dimensions updating the system and Master Customer file when changes are communicated
• Collaborate with Sales and the On-boarding Team to ensure any missing information impacting billing is resolved
• PO Management - track spend against Client PO’s and pro-actively communicate to Sales and the On-boarding Team when PO top ups are required
• Provide a breakdown of spend against a PO as supporting documentation when required
• Provide weekly reporting and updates on progress against the Missing Invoice Report
• Deliver against Billing targets set by the Finance Operations Manager
• Attend monthly and weekly billing reviews with Finance Operations Manager

Accountable for: Ledger Queries

• Maintain accurate and organised records to enable copy invoices and credit notes to be readily retrievable as required
• Redirect queries and errors as appropriate – e.g., incorrect fees raised. Ensure any changes required to RDB are communicated to Sales and the Placement On-boarding Team for correction
• Ensure all queries in relation to Billing are responded to in line with our Best Service Charter and keep a solution focused mindset

Accountable for: Administration

• Proactive database maintenance and update as required
• Fulfil relevant admin activities
• Fulfil ad-hoc tasks as required by the business
• Reconcile client and Supplier Ledger
• Manage Accrual Queries

Performance Standards:

• Ensures full compliance with all relevant processes and procedures
• Good attention to detail
• Able to manage stakeholders and understand their requirements
• Able to communicate clearly and effectively – written and email
• Able to build and maintain effective working relationships internally and externally
• Strong influencing and negotiating skills
• Strong planning, organisation skills and time-management
  Asks for help when required
• Able to produce and maintain clear, comprehensive documentation, scheduling and reporting
• Excellent self-organisation and diary-management to ensure all activities are scheduled and completed on time to avoid any risk exposure to the business
• Consistently deliver to agreed deadlines
• Proactive and tenacious

Grant Thornton is a global professional service network of more than 68,000 people in over 130 countries. Our team in Singapore is growing rapidly – and we know this success is made possible by our people. That’s why we make sure our people have the right tools and environment to thrive.

Each individual at Grant Thornton Singapore is empowered to be themselves within an inclusive team. Our supportive structure gives our people the autonomy to shape their careers and drive positive change the firm. It’s an exciting time to join us as we grow with organisations of all sizes and industries to create change in Singapore, across the region and in the world.

The Business Process Outsourcing team

Business process outsourcing supports organisations looking to outsource business functions so that they can focus on core competencies, reduce costs and improve efficiencies. The services are categorised into two arms – first specialisation being in financial reporting and the second in both corporate secretarial and payroll.

The corporate secretarial and payroll arm is a new team led by our partner in Employer Solutions. Spearheaded by friendly and supportive leaders who invest time in the career and development of their people, the members of the team can play an influential role in shaping the team culture and commercial direction. Each individual is trusted with the independence works closely with senior members of the team while also being direction and support.

The role

We are looking for an energetic, friendly and vibrant graduate or recent graduate, to join our payroll team as a payroll assistant associate / associate.

Responsibilities

Your responsibilities will include:

• manage a portfolio of clients and provide payroll support
• prepare and stay updated on relevant developments and changes in statutory and regulatory obligations
• support clients on queries from government institutions such as CPF Board, IRAS, etc.
• manage and build client relationships
• support and coach interns, where applicable.

Qualifications and Skills

• Required a Diploma in Accounting or equivalent for assistant associate role / any recognised university degree for associate role.
• Fresh graduates are welcome to apply.
• Strong attention to detail and ability to multitask
• Ability to work with complex and detailed information
• Good writing and communication skills with good knowledge on Microsoft office
• Strong interpersonal skills in building rapport and collaborating effectively with others.

We are proud to be an equal opportunity firm where we celebrate what makes our employees unique. We are committed to nurturing our inclusive workplace and strongly encourage people from all backgrounds and walks of life to discover more about us.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.

As an ML Specialist, you will be responsible for training our global AI models (CV, OCR, NLP, Audio, Multimodel) to ensure accurate and efficient detection of unsafe content. You will work with the algorithm engineers, the data labelling team and the product & process team to design and improve machine learning model operation processes. This role is crucial in ensuring the quality and relevancy of input into the model which will impact the overall safety of our users.

Responsibilities:

1. Manage and optimise DataOps procedures, ensuring standardisation and stability of features for model lifecycle operation.

2. Automate and maintain the model training pipeline to ensure effective and efficient MLOps processes.

3. Implement and oversee auto-parameter tuning methods to optimise machine learning models.

4. Collaborate with algo R&D and engineers to understand and implement complex ML frameworks.

5. Monitor and report on model performance, identify areas for improvement and implement necessary adjustments via solid root causes analyses.

6. Establish MLOps policies and ensure their adherence across all data and ML initiatives.

7. Troubleshoot moderation system issues through effectively communicating technical/business details to various stakeholders.

Qualifications

1. Bachelor's degree in Computer Science, Statistics, Data Science, Data Analytics or a related field. An advanced degree(Master's, PhD) is preferred.

2. Extensive experience in machine learning, data science, and data governance. Proven experience in implementing MLOps or DataOps processes is a plus.

3. Passionate about technology, product and innovation; Solid knowledge of ML models (e.g. CV, NLP, OCR, Audio, Multimodel) and frameworks(e.g. few-shot learning, active learning etc); Proficiency in SQL and Python; Prior experience with pre-trained models like CLIP is a plus.

4. Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.

5. Good communication skills and enjoy working with diverse teams globally.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first.

Key responsibilities:

• Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within NUHS, namely clinicians and patient-fronting non-clinicians.
• Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across NUHS institutions.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
• Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

Training opportunities:

• Learn to navigate and implement change within a healthcare setting.
• Develop skills in effective communication and event planning for successful digital adoption.
• Gain insights into managing digital products.

Job Requirements

• Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
• At least 2 years of working experience in healthcare, preferably in operations.
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfort in addressing public members and staff.
• Meticulous in work processes.
• Creativity in developing engaging communication materials.

About the company

Our client, one of the reputable insurers with a strong footprint in the general insurance & commercial insurance space.

about the job

In this position as a Claims Executive, you will be assisting the Manager and 2 other individual to process Workmen injury (WICA) claims. The ideal incumbent will play a pivotal role in managing and assessing WICA Claims and utilize deep knowledge and experience assessing, investigating and evaluating all claims.

You will ensure compliance with company policies, local regulations, and industry standards while handling and processing claims and collaborate effectively with internal/external stakeholders.

Qualifications and skills

• 2+ years of experience in assessing and managing WICA claims (Broking or Insurer)
• Candidates with experience handling other lines of business but has exposure on WICA are welcome
• Possess ComGI and BCP certificate ideally
• Profound understanding of WICA processes, Singapore regulations and relevant legal frameworks
• Excellent verbal and written communication skills to interact with diverse stakeholders and convey complex information clearly and concisely
• Meticulous attention to detail to ensure accuracy in claim assessment, documentation and reporting
• Ability to adapt to changing environment, prioritize tasks efficiently, and handle a variety of tasks effectively
• Good knowledge of MS Office software and any other technology applications

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

The Company

Our client in the Healthcare sector is currently looking for an AR Specialist to join their dynamic team.

The Role

You will be responsible for AR as well as credit control function. Responsibilities include following up on outstanding debts, sending reminders to customers, monitoring the receivables, preparing aging report, performing reconciliation, involved in AR month end closing. You are also to work closely with sales personnel to ensure debts are achieved, resolve disputes, conduct credit review, evaluate credit risks and perform any related ad hoc related tasks when required.

Your Profile

You should have a diploma in the relevant discipline with at least 3 years of AP/AR experience. You should have good problem-solving skills, are meticulous, with good initiative, possess good communication skills as well as can work within tight deadlines. Immediate availability would be advantageous.

Apply Today

Please send your resume, in WORD format only and quote reference number SK12887970, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Susan Koh EA Registration no.: R1107882

Job Description:As a Customer Support Specialist with an IT background at our F&B store, you will serve as the primary point of contact for addressing customer inquiries, technical issues, and providing assistance related to our digital platforms and services. Your role will involve delivering exceptional customer service experiences while leveraging your technical expertise to troubleshoot and resolve issues effectively. You will work closely with customers, internal teams, and external vendors to ensure seamless operation of our digital systems and enhance overall customer satisfaction.

Scope of Responsibilities:

1. Provide timely and professional support to customers via various channels, including phone, email, and in-person interactions, addressing inquiries related to our digital ordering platforms, website, mobile applications, and other IT systems.
2. Diagnose and troubleshoot technical issues reported by customers, utilizing your IT knowledge to identify root causes and implement solutions to restore functionality.
3. Guide customers through step-by-step instructions and provide technical assistance for using our digital platforms, placing orders, navigating menus, and resolving login or payment-related issues.
4. Escalate complex technical issues or unresolved customer concerns to appropriate internal teams or third-party vendors for further investigation and resolution.
5. Maintain accurate records of customer interactions, technical support requests, and resolutions in our CRM system or ticketing software.
6. Collaborate with cross-functional teams, including IT, operations, and marketing, to address recurring technical issues, implement system improvements, and enhance the overall customer experience.
7. Stay updated on product features, software updates, and industry trends related to digital technologies and customer support best practices.
8. Assist in the training and onboarding of new staff members or customers on the use of our digital platforms and IT systems.
9. Contribute to the development of knowledge base articles, FAQs, and self-help resources to empower customers with self-service options and minimize support inquiries.
10. Uphold company policies, service standards, and data security protocols to ensure the confidentiality, integrity, and availability of customer information and digital assets.

Job Description

• Responsible for full spectrum of payroll function
• Process monthly payroll and maintain the HRIS System
• Monthly preparation and submission of CPF and liaison with CPF Board when required
• Yearly preparation & submission of IR8A
• Process tax clearance when necessary (IR21)
• Generate monthly headcount and payroll reports
• Co-ordinate in timesheet compliance
• Manage annual compensation and promotion review process
• Managing and administering the employee performance reviews and processes.
• Managing and facilitating the annual manpower planning, monitoring, reporting, and budgeting process.
• Administering all annual increment, promotion increments, Annual Wage Supplement and bonus payouts.
• Partnering closely with the HRBPs on compensation & benefits strategy and execution.
• Reviewing and implementing HR policies in compliance with government legislation and ensure efficiency and compliance of HR department’s internal workflow and processes.

Requirements

• Min Degree or Diploma in Human Resources or any other relevant courses
• At least 3-7 years working experience in Human Resources, Payroll function.
• Strong team player
• Familiar with rewards and claims system
• Location: West

If interested, please send your updated word format resume to

[email protected]

Jace Wang Jing Lin, R1113653

EA no. 23S2032

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The Global Security Organization provides industry-leading cyber-security and business protection services to TikTok globally. Our organization employs four principles that guide our strategic and tactical operations. Firstly, we Champion Transparency & Trust by leading the charge in organizational transparency, prioritizing customer trust, and placing user needs first. Secondly, we aim to maintain Best in Class Global Security by proactively identifying and reducing risks while enabling innovative product development. We constantly work towards a sustainable world-class security capability. Thirdly, we strive to be a Business Catalyst & Enabler by embodying the DNA of technical innovation and ensuring our Global Security operations are fast and agile. Finally, we Drive Empowered & Risk-Informed Decision Making by providing our leaders with the necessary information to make agile decisions based on risk. In order to enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office for 3 days a week, as directed by their manager. We regularly review our hybrid work model, and the specific requirements may change at any time.

As a direct report to the Information Governance Lead within Data Protection, you will be a part of the team responsible for records and information management. As an Information Governance Specialist, you will be responsible for supporting the Information Governance Lead along with a team of cross-functional cyber, privacy, engineering, and data protection analysts to define, implement, manage, and measure controls relating to records and information management in accordance with relevant geographical regulation, contractual commitments, and confidentiality requirements.

Responsibilites

- Supports the development and implementation of the information governance program to support compliance with standards, guidelines, regulatory agency requirements, and state and federal laws across the globe.

- Participates in the development and maintenance of information governance controls and policies as necessitated by business needs and regulations.

- Participates in communication as an information governance liaison with legal, privacy, security, engineering teams, human resources and other business units’ management teams.

- Support the assessment and analysis of business units' adherence to information governance policies and processes and collaborate with stakeholders to identify any compliance gaps and develop a path forward to compliance.

- Prepares drafts and revisions of technical and functional requirements for in-house or external technologies to support information governance needs.

- Collaborates with engineering teams to ensure alignment of technologies with information governance objectives.

- Develops and maintains records inventories.

- Monitors and analyzes key performance indicators for the information governance program.

- Participates in the development of change management and communication initiatives related to information governance, including policy changes and development / delivery of training materials.

- Maintains an understanding of relevant information governance industry standards, best practices and technology.

Qualifications

- Bachelors’ Degree or industry equivalent work experience

- 4+ years applicable experience

- Experience in the fields of Information Governance and Records & Information Management.

- Advanced knowledge of the various information governance standards and industry leading practices and technologies, including those related to regional privacy regulations and data minimization requirements.

- Experience managing the retention and disposition of structured and unstructured data.

- Demonstrate ability to quickly assimilate to new knowledge and remain current on new developments in cybersecurity capabilities and industry knowledge.

- Effective research, analytical and problem solving skills.

- Experience collaborating with a team to meet strategic and tactical objectives as well as serve as an individual contributor.

- Effective skill in transitioning between detailed technical vs. business-oriented executive discussions to understand and convey complex technical issues.

- Strong verbal, written and interpersonal communication skills.

- Ability to work and collaborate with all levels of management, staff and vendors.

- Coding experience using Python and SQL knowledge is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Your new role

• Manage customer queries and provide solutions to customer issues
• Deliver training on our online portal and trade lifecycle, and customised trainings for customers
• Help to organise in-house trainings for customers
• Conduct regular service reviews with key customers, and address any issues
• Visit customers independently and with RM in the region
• Establish and maintain excellent relationships with existing and prospective customers
• Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
• Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
• Keep abreast of product and technical developments
• Support team-related matters such as documentation, agreements, KYC, organizing marketing events, corporate gifts etc

What you'll need to succeed

• At least 5 years of relevant banking experience
• University degree in Business/Finance/Economics or related discipline
• Customer-centric and service-oriented
• Responsible & committed, meticulous, highly organized, and able to work independently
• Able to work under pressure and meet tight deadlines
• Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Responsibilities:

Overseeing all aspects of event planning, from conception to execution

Provide support and guidance by ensuring all questions and concerns are addressed
Develop and maintain lasting customer relationship by anticipating and meeting company's needs
Leverage and cultivate existing partners relationships by maintaining current contact with clients
Actively networking, meeting, and greeting potential partners

Requirements:

3 - 4 years of experience in event planning

strong organizational and communication skills

proficiency in project management software

A bachelor's degree in hospitality management, marketing, or a related field is often preferred.

Job Summary

We are seeking a Test Specialist to join our client's Customer Digital team to support the Test Plan and Test Execution as well as to gather user insights, ideas to streamline into system design that balances customer needs, business constraints & technological challenges.

Mandatory Skill-set

• Degree in Design, Communications, Marketing, Statistics, Business and Information Technology;
• Has 3 years of experience in conducting A/B testing and multivariate testing using Website Optimisation tools;
• Familiarity with testing and insights tools (AB tasty, Optimizely, Adobe Target, VWO);
• Strong interest in the area of web and user application design ( UI / UX );
• Experience with HTML, CSS, and JavaScript for making changes during testing;
• Experience leverage data-driven insights to enhance user experience and website performance;
• Experience with user interface design patterns and standard User-Centered Design methodologies;
• Familiar with the latest interface design and user experience trends and best practices;
• Strong business communications skills, strong verbal & written presentation & documentation skills.

Desired Skill-set

• Certifications in VWO.

Responsibilities

• Involved in gathering, developing and implementing A/B tests, multivariate tests using VWO (Visual Website Optimizer) to improve website functionality and user engagement;
• Work closely with cross-functional teams, product owners and project team to understand business objectives and translate them into test hypotheses;
• Involved in the Test Planning and Test Execution and drive insights to enhance website performance;
• Identify areas of improvement on the website through ongoing analysis, feedback loops, and industry best practices;
• Collaborate with UX/UI designers and content owners to design, develop and optimize wireframes, user journeys based on the various test outcomes;
• Involve in identifying and troubleshooting UX problems;
• Share regular reports on test performance, providing clear and concise information on key metrics and insights;
• Ensure consistent style guide throughout the sites with appropriate design changes in accordance to corporate branding.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description:
-Responsible for managing a portfolio of clients handling the monthly payroll process using HReasily
-Ensure timely and accurate submission of payroll reports
-Responsible for monthly CPF contributions, tax clearance/annual tax filing
-Performs invoicing, payments, issuance of cheques/TT and e-filing duties
-Handle all administrative duties within the department
-Performs other duties assigned

Requirements:
-Diploma with 2 years of payroll experience
-Conversant with statutory payroll regulations
-Those who are familiar with the SAP payroll system will have an added advantage
-IHRP certified would be an advantage.

To learn more about this opportunity, please contact Remus Gan at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

The Educational Software and Technology Specialist will be responsible for implementing and supporting technology solutions to enhance the learning experience for students and educators. This individual will collaborate with teachers and staff to integrate software and technology tools into the curriculum, provide training and support, and ensure effective implementation of educational technology initiatives. The ideal candidate will have a strong background in educational technology, experience with software applications, and a passion for using technology to support student learning.

Good start for your career advancement!

Location: Buona Vista

Duration: 3 years contract

Salary up to $5,000

Responsibilities:

• Design, develop, and test software applications and tools for educational purposes
• Test educational software, technology, and learning applications for usability, functionality, and performance
• Collaborate with software developers and product managers to address and resolve issues
• Troubleshoot and resolve technical issues related to software and technology platforms
• Stay up-to-date on the latest trends and advancements in educational technology and software development
• Provide training and support to educators and students on how to use software and technology effectively
• Assist with the integration of new software and technology solutions into existing educational systems
• Conduct research and analysis to identify opportunities for improvement and innovation in educational software and technology

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in software development and technology solutions, preferably in the education sector
• Proven experience in software testing, preferably in educational software or technology
• Strong understanding of testing methodologies, tools, and techniques
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

Job responsibilities

• Lead and provide guidance within the AML TM Team, providing strategic direction and expert guidance.
• Oversight of day-to-day TM alerts/matters and monitor aging status of TM alerts. Vigilantly monitoring TM Team timelines to ensure prompt and accurate alert reviews
• Monitor and analyse banking transactions and customer activities with bank systems. Identify suspicious patterns, unusual behaviour, and high-risk activities that may indicate money laundering, fraud, or other illicit activities. Review and document findings, including detailed analysis with supporting evidence.
• Conduct investigations on identified suspicious transactions or activities.
• Filing of STRs to SONAR, ensuring compliance with regulatory reporting obligations and timelines
• Prepare and present insightful Management Information System (MIS) reports for internal and/or regulatory related reporting.
• Annual review of transaction monitoring parameters and thresholds.
• Enhance and optimize the design and management of transaction monitoring rules and processes, tailored to meet the needs of our evolving and diverse client base.
• Stay abreast of the latest regulatory developments in transaction monitoring and ensure our processes align with industry-leading practices and regulatory guidelines. Proactively prepare for and navigate regulatory audits to ensure our TM framework and processes remains compliant.
• Foster a collaborative approach within AML Team and other departments within the Bank.
• Support AML Team in the execution of ad-hoc key AML/ CFT matters where required.

Requirement

• Diploma/ degree holder with minimum 10 years' experience in Transaction Monitoring and/or Anti-Money Laundering (AML) and Countering Terrorism Financing (CFT) in a digital SME/Corporate banking environment. Additional certifications in anti-money laundering (AML) will be advantageous.
• Team lead or managerial experience will be advantageous.
• Proficiency in the Singapore AML/CFT regulations and guidelines
• Ability to organise and prioritize workload, support and motivate the team in delivering all commitments on time
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
• Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)