Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable contract
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job...

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Provide professional, accurate and prompt response to participants or customers on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• Understand the needs of customers and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all the interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with customers

To facilitate email queries from policyholders, distribution representatives, and business partners regarding our products and services, thereby contributing to an overall positive customer experience.

Job Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution;
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Job Requirements

• ‘A’ Levels and equivalent.
• Meticulous and accurate;
• Produces good quality of work and always meet objectives set; and
• Proficient in customer servicing and possesses strong drive for service excellence.
• High level of integrity, team player, take accountability of own work and good attitude.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

We are looking for a Corporate Travel Ticketing Agent responsible for managing and booking business travel arrangements for client's.

Responsibilies include:

1. Manage and understand clients account while providing timely accurate service

2. Prepare and issue of relevant documentation for corporate client’s business travel arrangements.

(E.g. request, tickets, itineraries, vouchers, billings)

3. Monitor accounts assigned to ensure quality service and updating of changes

Preferred canidates to possess :

• At least 2-3 years of relevant working experience in corporate/B2B travel and ticketing
• Understand and familiar with IATA systems (Sabre, Galileo, Amadeus, GDS)
• Good service oriented communications skills
• Team player while a individual contributor

We are award-winning rope ladder manufacturer, looking for initiative and energetic “Class 3 Driver” to join us!

Job Scope:
• Daily deliveries to customer warehouse
• Keep the company vehicle clean and well-maintained
• Supporting of daily warehouse operations

Work location: 33 Tuas Ave 2 Singapore 639463
Company provides transport pick up at Lakeside MRT and Boon Lay MRT station

Working hours:
Monday to Friday 8:00am-5:15pm (Incl. 3 break time)
Saturday 9:30am-12:30pm (1 day per month only)

Salary: SGD 2,000-2,400 per month

We provide AWS, Annual leave, Birthday leave, Marriage leave, Compassionate leave, Childcare leave etc...
Singaporean / PR only!

WhatsApp resume for interview booking: +65 9329 4569
Singaporean / PR only!

Requirement:

· CEA RES licence is a must

· Drive licence is a must

· Good communication and interpersonal skill

· Driven to consistently and exceed goals by management

Responsibility:

· Prepare real estate documents

· Promote and market available properties

· Provide follow up new and existing clients

A career that makes a difference

Whether you are just beginning your career or an experienced professional looking for a change.

If you are looking for an entrepreneurial role with flexibility and unlimited income potential, join us to discover more about the career as a Financial Advisor.

Key responsibilities:

• Assess clients’ financial situation to develop strategies to help client meet their financial goals.
• Provide advice on insurance to help companies and individuals plan for their financial futures.
• Help clients with financial planning in areas such as retirement, education, and investments with our full product suite.
• Review and follow up with clients on a regular basis to assess how developments in their life might affect their financial plan.
• Preparing and interpreting financial document summaries, investment performance report and income projections for clients.
• Build and maintain effective relationships with existing clients.

Benefits & Rewards

Training and professional development

We’ll help you gain the certifications, soft skills, and knowledge you need to succeed while supporting your growth with structured courses and trainings. Our dedicated managers will constantly be there to guide you through your developmental journey.

Funding Programme

We provide a structured corporate financing scheme for the first 24 months of your career to fast-track your success.

Rewards

Work hard and play hard with us as we incentivize our top performers.

Flexible incentive structure

Enjoy unlimited potential income through our multi-layered incentive structure that includes commissions, quarterly performance-based incentives, annual bonuses, and great incentive trips.

Qualifications

To join us as a Financial Advisor, you should:

• Have obtained a local diploma or degree in any field
• Enjoy seeing tangible results of your hard work, and motivated by performance-based incentive structures
• Have good interpersonal skills and be passionate about helping customers achieve greater financial competency

We are actively hiring! Fresh graduates & mid career change welcome to apply.

As a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Make sure all guest requests and queries are responded to promptly and effectively
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Be available to assist on duty in the hotels during any busy days or special events
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

This will be a 7 Months contract based in SIngapore, Working Location West Side

We are actively seeking for top-tier talent capable of bringing expertise to the Communications team, of our client, the leading Superapp in their industry.

About the Role:

This role offers a unique opportunity to collaborate directly with senior executives, gaining exposure to high-value sectors such as tech, fintech, mobility, and deliveries, with a target audience extending beyond Asia to international and US-based audiences.

Core Objectives:

• Drive proactive storytelling across product and tech through paid/owned/earned channels.
• Support executives in external engagements.
• Oversee corporate communications review processes, including press room management, reporting, and media relationship management.
• Provide support for key campaigns and media activities.

Essential Experience/Criteria:

• Bachelor’s degree or equivalent
• Minimum 7 years of experience in Technology PR, media relations, crisis/issues management.
• Experience working in a regional or global team within a fast-growth company.
• Excellent command of English (written and spoken).
• Hands-on and motivated by challenging work.

Desirable Experience/Criteria:

• Content marketing or integrated marketing experience.
• Preferred experience in the consumer technology and internet sectors.
• Comfortable with data and able to translate it into easily understandable information.

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Schedule: Monday to Saturday, from 8:30 am to 5:30 pm, with a half-day on Saturday (8:30 am to 12:30 pm). Off on public holidays, no overtime required.

Location: Aljunied

Responsibilities:

• Answer and make phone calls politely and accurately.
• Keep track of follow-up calls efficiently.
• Work with other departments to locate guests.
• Quickly respond to guest questions and requests, using their names if possible.
• Report guest complaints to the Telephone Supervisor.
• Stay updated on local phone numbers and commonly dialed numbers.
• Daily reporting in the logbook.

Requirements: Basic computer skills.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Main Responsibilities

• Lead the development and execution of brand and product marketing initiatives across the customer funnel, focusing on driving revenue and engagement.
• Spearhead social content strategy across all channels, optimizing for awareness, conversion, and engagement.
• Assist in the development and execution of trade marketing strategies and consumer engagement activities.
• Develop strategic partnerships that advance brand and company objectives, overseeing the entire process from conception to execution and maintaining effective relationship management.
• Initiate and oversee paid advertising campaigns across channels like paid search, social media, etc., aiming to maximize online visibility and achieve targeted results.
• Build and maintain relationships with media stakeholders, leveraging a strong understanding of the local media landscape.
• Collaborate with eCommerce team and agencies (media, events and PR) to develop and execute retail promotions, brand campaigns, and product launches.
• Craft clear and compelling copy for various mediums, including social media, blog posts, and newsletters.
• Responsible for monthly reports analyzing brand and competitor performance, offering insights, and identifying growth opportunities.
• Stay updated on industry trends, ensuring content remains current and ahead of the curve on social media.
• Other ad-hoc duties as assigned.

Requirements

• A good degree or diploma in business, marketing, or a related field.
• Robust knowledge and proficiency in social and digital marketing, with prior experience in spearheading and managing social media campaigns.
• Preferably 1 –2 years of experience in the FMCG / beauty industry.
• Strong proficiency in English (both written and spoken) is required, with copywriting skills a plus.
• Passionate about social media and staying up-to-date with the latest trends and innovations.
• Preferably with experience or interest in photography and video editing (CapCut).
• Familiarity with the usage of WordPress & creation of blog content is advantageous.
• Meticulous with strong attention to detail.
• Results-oriented, resourceful, and able to work independently and with teams in a fast-paced environment.
• Strong aesthetic flair, and preferably with basic skills in Adobe Illustrator, or online image-editing software such as Photopea.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R22111092

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Requirements:

• At least a Diploma in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Able to work in a fast pace environment.
• High level of problem-solving skills; Organized, Quality / Meticulous.
• Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.
• Proficient in SAP.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Customer Service Agent

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Responsibilities:

• Craft and execute a comprehensive branding strategy that defines and communicates aelf's essence, values, and personality across all channels.
• Ensure a cohesive brand identity by contributing to the design and application of all visual and material aspects of aelf.
• Lead the creation of compelling content that supports branding and PR efforts, including press releases, branded campaigns, digital content, and marketing collateral.
• Build and maintain strong relationships with key media outlets, bloggers, influencers, and industry leaders to maximize visibility and positive brand exposure.
• Conceptualise and manage brand events that promote aelf's values and engage our community.
• Data reporting to track and analyse brand performance, PR campaign results, and consumer trends to inform future strategies.
• Work closely with marketing and product teams to ensure brand consistency and to leverage branding initiatives across all of aelf's efforts.

Job Requirements:

• A minimum of 5 years of experience in branding, public relations, or a similar role, with a proven track record of success.
• Exceptional communication and storytelling skills, with the ability to articulate a clear and compelling brand vision.
• Strong creative and analytical abilities, with relevance to brand strategy, trend spotting, and audience engagement.

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Benefits Summary:

• AWS + Performance bonus
• Staff Discount at selected outlets in Changi Airport
• Flight Discounts
• Training Provided
• Transport provided if shift ends after 11:30pm or start before 6am

Responsibilities:

• Front-line customer service role
• Assist in checking in at counter, scan and check passports and boarding tickets
• Ensuring the smooth departure process
• Assist in Lost & Found Services and baggage tracing activities
• Ad-hoc duties as assigned

Requirements:

• Must be able to commit to shift hours
• Presentable and well groomed
• Positive attitude with excellent customer service skills

Interested candidates kindly click the APPLY NOW button.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application. *We regret to inform that only shortlisted candidates would be notified.*

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Call Center Agent

Job Description:

• Japan MNC
• Basic up to $2300 + shift allowance + Flexi Benefits
• Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
• Annual Leave - 14 days +1 day each year, max 25 days
• Jurong East

Job Responsible:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.

Requirement:

• Able to perform rotating 12hours shift work, 4 days a week
• 1 years' experience in fast-paced Call Center environment
• With basic computer knowledge may apply.

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Overview

iQIYI Inc. [IQ] is a NASDAQ listed technology, entertainment company. It is the first online video streaming platform in China to reach over 100 million VIP subscribers. Our dramas, movies, animations, variety and entertainment shows are watched by billions locally and abroad.

The next phase for iQIYI is to bring our wonderful content and services to the world. We are currently looking for innovative and talented individuals to join iQIYI international team.

Key Responsibilities:

• To increase awareness of iQIYI awareness with our content in creative and innovative ways.
• To create, implement and manage PR content for media pitching.
• To identify and liaise with influential media on PR campaigns.
• Assist in multi-channel PR strategies and partnerships.
• Collaborate across local and global teams to ensure smooth work flow.
• Support the Regional PR team in creating and curating PR content for various campaigns.

Requirements:

• Strong interest in Asian entertainment especially Chinese Dramas, Filmes and Variety Shows.
• Famliar with traditional and new news media including but not limited to TV/Radio, websites, publications, news personalities and its social media platforms.
• Proficient in creating engaging content for PR pitches leveraging multi-media materials.
• Basic design skills & video editing skills (Photoshop & Premiere Pro).
• Strong command of both English and Chinese to communicate with global teams.
• Able to work at least 4 days a week, 4 months or longer.

Tips: If you do not receive the interview invitation from iQIYI within 7 days, we may not arrange you to participate in the follow-up interview. Thank you for your understanding, attention and recognition to iQIYI!

Overview :

5 work's day ( 4 Weekdays + 1 Weekend)

Attractive Basic + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Job Requirement:

• Strong communication skills & Customer Service personality.
• Experience in call center and/or customer service or banking background have an advantage

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Issue Management

- Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided. Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes. Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution. Track and report on issues resolution. Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability

Role open for Singaporeans only

Location: Lavender

Job Description :

• Answering phone calls, emails, online chat messages and text messages from customers
• Explaining products and services to customers and prospective customers
• Resolving customer queries and issues
• Entering information into a database such as order and payment information, customer feedback, and call logs
• Following detailed company procedures and policies
• Researching company products and programs
• Documenting and reporting customer interactions
• Creating a positive customer experience and encouraging repeat business

Skills/Requirements :

• Active listener, Outgoing personality, problem solving, adaptability, proficiency in Microsoft office, product knowledge, organizational skills, communication skills, willing to learn. Customer-orient, positive attitude
• Must enjoy working in Call Centre Environments
• Ensure excellent customer service support on hotline.
• Work closely with Team
• At least higher Nitec, GCE “N’ level and above education level
• 5 days’ work, rotating shift
• Good Benefits + Bonus

Tang Siew Guek Moon | REG No : R1328408

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies.

You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

To support the Branch in complying in Customs and any other government agencies’ regulations

Job Descriptions:

1. Declare all different types of shipping permits.
2. Applying Ordinary and Preferential Certification of Origin. (COO & PCO)
3. Coordinate with the respective departments on supporting documentation as required. Ensuring all documents are in accordance and timeline to provide approved customs entry declarations with help of pre-customs entry, checklist, Asia Customs SOP and pre-alert database.
4. Attend to customs enquiries and secure the permit approval.
5. To monitor and ensure all Cargo Manifest Declarations reports are submitted timely to Singapore Customs for both Import and Export permits transactions.
6. Creating file and preparing billing invoice. To ensure data accurate and timely billing to customers.
7. Generating essential customers’ or other reports as required.
8. Updating Asia Customs SOP with customers’ requirements and expectations.
9. Adhering compliance to Expeditors policy and expectations.
10. Maintain Branch procedure on customs entry declarations.
11. Key Performance Indicators are met within customers’ requirements and fulfillment Singapore Customs / Competent Authorities rules and regulations.
12. Performing internal audit for customs filling.

Working Hours : (Shift Work required)

5 days work week with 1 off day and 1 rest day (Sunday) within a calendar week

Roster 1 - 8:30 am – 6:00 pm ( 1 hour lunch break ) for 4 days

8:30 am – 5:30 pm ( 1 hour lunch break ) for 1 day

Roster 2 - 12:00 pm – 21:30 pm ( 1 hour dinner break ) for 4 days

12:30 pm – 21:30 pm ( 1 hour dinner break ) for 4 day

Roster 3 - 2:00 pm – 11:30 pm ( 1 hour dinner break ) for 4 days

2:30 pm – 11:30 pm ( 1 hour dinner break ) for 1 day

* Only those who are currently residing in Singapore may apply *

Tertiary education with 2 years working experience in airfreight forwarding environment.

4 years of freight forwarding working experience may substitute the lack of educational qualifications

Other skills required :

1. Good working knowledge in computer software applications including email, Microsoft Excel and Words
2. Good interpersonal, communication in both spoken and writing, and problem-solving skills
3. Fluent in written and spoken English
4. Knowledge of Singapore Customs local rules and regulations
5. Knowledge of related Competent Authorities regulations
6. Knowledge of using TradeNet and able to declare with accuracy in customs entry declarations.
7. Able to declare all different customs entry declarations / permits types

Job Purpose:

To plan and facilitate Expeditors in/outbound LCL transshipment consolidation program for economies of scale, control, and security.

1. Work closely with Team Lead to support strategic planning and initiatives to meet department goals.
2. Promote Singapore LCL Gateway with a goal of maximizing profit and volume growth.
3. To work closely with Singapore and Overseas Expeditors offices to plan and execute our LCL via Singapore Gateway timely and efficiently.
4. Process consolidation through Expeditors system which require data entry, and as per outlined in the operations SOP.
5. Manage the overall gateway operations per KPIs outlined in Operational Performance Standards (OPS)
6. Timely consol Billing and Settlement for revenue recognition
7. Manage Order Management (OM) bookings as described in SOP
8. Promote process improvement to develop an efficient and effective team
9. Take up additional tasks as required to meet department’s needs.
10. Complete minimum 52hrs of training per year

Qualification:

* Tertiary Educational Level

* Minimum of 1 year of Ocean transportation industry experience

* Good interpersonal, communication and problem-solving skills

* Good organization skill

* Good time-management

* Fluent in written and spoken English