FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity

This is an opportunity to work closely with the Global Head of PR and Communications, and Asia’s Head of Marketing to lead the strategic development and hands-on execution of Corporate PR strategy to position the company, its corporate brands and executives in top-tier domestic media outlets in countries Singapore, India, Hong Kong, Mainland China, Japan and Malaysia.

You will also support FCTG Asia’s leisure brands including Scott Dunn, Discova, and Cross Hotels & Resorts with press releases and reactive PR.

Leverage on your experience in media relations, public relations and senior stakeholder engagement to build, drive and deliver media and communication strategies and corporate marketing programs across the region. This is a pivotal role where you will lead the direction, having a direct contribution to, and impact on the achievement of our business goals.

Key duties & responsibilities:

• Annual PR Strategy
  Develop a full-year region-specific PR strategy & activity plan for FCM Asia in collaboration with Regional Brand Marketing and Operations that reflects business objectives. Devise accompanying regional narrative to engage with key prospects and customers that elevate our brands and promote the industry and benefits of travel management consultancy.
• Local PR Activation
  Execute PR activities, initiatives and events to engage with key stakeholders in Asia. Create news-worthy stories that capitalise on trending topics, while pitching latest developments and securing commentary opportunities for business leaders. To work with the Global PR & Communications and Corporate Brand Marketing teams to ensure that all PR activity appropriately positions each of our FCM Asia as leaders in their segment.
• Press Office
  Act as the main point of contact for media in Asia. Respond quickly and accurately to day-to-day journalist enquiries escalating with the Global PR & Communications and senior leadership as appropriate.
• Media Relations
  Cultivate strong relationships with top tier Asia travel/trade, news, business and consumer media and their contributors. Secure regular briefings to ensure that FCM, Scott Dunn, Discova, Cross Hotels & Resorts remain top of mind. Proactively pitch original story angles and the latest company news alongside local developments and initiatives. Maintain and develop a database of key Asian media contacts. Work closely with Head of Marketing and Brand Managers to advise and guide limited outreach in select Asian countries.
• Social Media
  Work in partnership with the Content team to use social media channels to engage with Asia-based journalists (e.g. monitor blogs/Twitter feeds of top-tier media for feature story opportunities and pitch media online when relevant).
• Crisis Communications
  Support the Asia Leadership teams (Marketing & Senior Management) on issues affecting the company. Develop speed to market & crisis communication response - gather facts, and create reactive media statements and FAQs while keeping the Global PR & Communications informed. Field and respond to incoming media requests to positively position FCTG Corporate Brands.
• Media Events
  Able to independently organise and facilitate media events.
• Press and Briefing Materials
  Oversee development, approvals and updating of press kit materials, including press releases, fact sheets, bios, backgrounders, etc. for Asia. Prepare briefing materials and messaging/positioning documents for executives in preparation for media interviews.
• PR Measurement & Evaluation
  Measure results and impact of PR outreach in alignment with key performance indicators (KPIs) and leverage media monitoring & measurement tools. Focus on top-tier media and feature story press coverage in the domestic market. Contribute to Global PR reports and keep regional brand and operational teams updated on resulting coverage.
• Customer Communications
  Assist with customer communications when needed including service emails, and incidents Crowdstrike etc. Assist the Head of Marketing of Asia with proofing and editing of communications when she is unavailable to support the team.
  Assist with events including but not limited to; Singapore Summit, GBTA India, town-hall meetings, and annual kick-off meetings. Help to keep colleagues informed and engaged by celebrating achievements and sharing details of relevant regional news and initiatives on Workplace, and briefing Social Media team to post on News page and Social Media channels.

We’d love to hear from you if you have...

• At least 6 years’ experience in public relations, having held a similar in-house or PR agency position
• Bachelor’s degree (ideally in Communication, Journalism, Marketing or Business)
• Experience in the Corporate Travel/Travel Industry is highly preferred
• The ability to convert communications strategy into effective PR activities that address brand and business imperatives
• Experience in working across large cross-functional teams within complex, global environments.
• Clear communicator with superb writing and messaging skills
• Strong media and industry contacts within the local market (travel/trade, business, news etc.)
• Experience in managing PR agencies a plus
• Event management capabilities requiring strong strategic content support and cross-functional collaboration
• Experience managing budgets
• Demonstrated ability to craft and implement broad digital/social campaigns with success
• Well-organised and able to multi-task and prioritise workload
• High level of adaptability and demonstrated ability to work in a dynamic, fast and agile landscape

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

• Generous remuneration structure and a highly competitive salary
• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
• Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

The Cold Storage Operations team is responsible for executing critical blockchain activities, including transaction processing and staking operations, to ensure the secure and efficient movement of digital assets. This role requires a high level of precision and technical expertise, as well as collaboration with cross-functional teams to drive continuous improvements in our blockchain infrastructure. The individual will play a key part in enhancing operational efficiency, contributing to the resilience and scalability of our systems, and supporting the 24/7 demands of a fast-paced, evolving environment.

What you’ll be doing:

• Serve as a domain expert across multiple channels, supporting our highest value customers and institutions on Coinbase’s institutional products (including Prime and Custody)
• Responsible for executing transaction processing for Coinbase’s institutional clients
• Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner
• Make informed, data-driven decisions through a thorough understanding of metrics and the business
• Drive impactful changes across workflows and tools by partnering with the sales, security, and product teams
• Continuously add value through effective project management, decisive prioritization, and efficient execution
• Set a high bar for support analysts within the organization by setting an example through performance and work ethic
• Operationalize new and existing policies, processes, and procedures related to the Client Services scope
• Serve as the voice of the customer to internal teams including Advocacy and Product when surfacing bugs, incidents, and product feedback
• Participate in a 24x7 team, requiring weekend and shift rotations that may include overnight coverage. Occasional shift work will be required

What we look for in you:

• Motivated by Coinbase’s mission and creating a seamless, scalable support experience for our global customer base
• Experience with high priority clients, technology, product support, payments, fraud, or other relevant operational domains
• Understanding of cryptocurrency, global financial markets, and/or trading platforms
• Experience investing in, and interacting with blockchain assets, networks or products
• Must work within defined shift hours and participate in an on-call rotation that includes weekends, as required by the business
• Minimum of 2 years of relevant experience in financial services, technology and/or customer support
• Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
• Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
• Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)

Nice to haves:

• Degree in business, finance or CX
• Experience in API Support
• Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language

G2599

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

• Assist Supervisors and managers to ensure that daily operations are run smoothly.
• Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
• Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
• Run First Ten and Arrivals report to block rooms for arrival guests.
• Enrol guests in Marriott Rewards programme.
• Handle and solve guests’ complaints or assisting them with enquiries.
• Provide information about the hotel and the surrounding community.
• Maintain accurate room status information.
• Update guest profile.
• Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
• Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
• Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• No work experience required.
• Full-Time position(s) available.
• Rotating shift work basis.
• Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.

Variable Bonus

5 Day shift work

9.5 hour shift (include meals)

Job Responsibilities:

• Facilitate smooth check-ins and check-outs for guests.

• Deliver exceptional front desk services to ensure guest satisfaction.

• Efficiently assign rooms and handling administrative tasks.

• Process guest payments with attention to detail and professionalism.

• Collaborate with bell service and staff management to ensure seamless operations.

• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room amenities.

• Accommodating both general and unique requests to enhance the guest experience.

• Skilfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements:

• Diploma in Hotel Management or equivalent.

• Working knowledge with OPERA cloud would be an added advantage

• Exceptional interpersonal skills to effectively interact with guests and colleagues.

• Excellent written and verbal communication skills to convey information clearly and professionally.

• Patience and good listening skills to understand and address guests' needs effectively.

• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

Interested applicants kindly apply through this job portal or email me at [email protected] and I will be in touch with you shortly.

Only shortlisted candidates will be notified.

Goh Boon Hui R24122338 Just Recruit Singapore Pte Ltd - EA12C6295

1 Year Contract (5.5 Days Work Week)

Monday to Friday (8.30am - 6pm)

ALTERNATE Saturdays (8am - 1pm)

Job Responsibilities:

• Handling Government hotline
• Answer inquiries by clarifying and providing information
• Provide quality customer service to Publics through the Phone/Email
• Follow-up on outstanding cases and return calls to Publics if necessary

REQUIREMENTS:

• GCE "N" Level
• Prior related experience is required
• Good verbal communication skills

SALARY & BENEFITS:

• Basic: $2,400 - $2,650 (Depends on Experience)
• 14 AL & 14 MC
• Medical Coverage

To Apply please contact Lucius through WhatsApp: 9146 9211

We regret to inform that only shortlisted candidates will be notified.

LUCIUS AMBROSE KOH

Cornerstone Global Partners Pte Ltd

EA : 19C9859

Direct Hiring Quantity Surveyor

Malaysian Chinese (WP) / Singaporean / PR

Office Location: North Link Building (Nearest Sembawang MRT)

Work Timing: Monday to Friday 9.00am-6.00pm & Saturday 9.00am-1.00pm

-Salary $3,200 - $3,500 depends on experiences.

-At least 2 years experiences.

-Accept 1 month notice and ready to start work at any time.

Skills Requirement:

-Microsoft Office (Excel, Words, Power Point or Others)

-Using QS Software (Bluebeam)

-Must fluent in English (Speak, Listen & Write)

Job Scope:

-Inspect, review or evaluate construction plans provide progress reports and prepare items are required.

- Liaise and collaborate with site managers, customers, contractors & subcontractors.

-Collect and prepare reports, analyses, contracts, budgets, risk assessments, and other necessary related documents and forward them to appropriate management or personnel.

- Provide opinions, suggestions and advice on innovative improvements and new strategies to managers and customers.

- Record relevant changes in the design and update the budget when needed.

-Build and maintain healthy and professional relationships with all site managers, customers, contractors & subcontractors.

- Travel from the office to various locations when needed.

Call Centre Agent

Working days: 5days (Mon-Fri)

Working hours: Rotate shift (9am-7pm/ 10am-8pm)

Working Locations: One Sim Lane (Aljunied) / Changi

Salary: $3000 - $3500

Responsibilities:

• Handle inbound & outbound collection calls in a call centre environment.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the financial institutions, telcom support service providers, healthcare & commercial portfolios.

• To adopt collection best practices & apply relevant collections strategies to enhance effectiveness.

• Arrange & negotiate payment with customers.

• Perform administrative duties, enquiries & account monitoring.

• Update & maintain the credit collection system.

• Any other ad-hoc duties assigned.


Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Senior Executive, Overseas Agent Coordination – Freight Forwarding

The International Sales Coordinator – Freight Forwarding plays a crucial role in managing relationships with overseas freight forwarders to support and expand our global business operations. This role involves coordinating quotations, facilitating cross-trade shipments, and ensuring seamless communication with international agents. By understanding the specific requirements of overseas partners and aligning solutions accordingly, this role contributes directly to the growth and success of the organisation’s freight forwarding services.

Responsibilities:

• Understand the specific needs of overseas freight forwarders and provide tailored solutions to meet their needs.

• Prepare, submit, and manage quotations for overseas freight forwarders, ensuring prompt and accurate responses aligned with their specifications.

• Handle cross-trade quotations and establish relationships with overseas agents to identify and pursue new business opportunities.

• Maintain regular communication with overseas freight forwarders to provide shipment updates, ensuring transparency and alignment with partner expectations.

• Collaborate with overseas agents to convert potential leads into active sales, contributing to the growth of international trade lanes.

• Achieve a high rate of confirmed business by following up consistently on submitted quotations and nurturing relationships with overseas partners.

• Undertake additional duties as assigned by management to support business objectives.

Requirements:

• Solid understanding of freight operations and sales processes, able to bridge both functions effectively.

• Demonstrated experience in building and managing relationships with overseas agents/freight forwarders, particularly for nomination business.

• Minimum of 2 years experience in the freight forwarding industry (Air & Ocean) with comprehensive exposure to commercial and operational roles, preferably with a focus on ocean freight.

• Proven ability to work effectively in a team and contribute to the company’s business growth objectives.

• Proficiency in English for liaising with overseas agents and Mandarin for effectively engaging with Mandarin-speaking counterparts, both internally and externally.

1. Job Description:

- Plan, and implement public relations programs.

- Build long-term relationships with all customers, stakeholders etc.

- Respond to any questions and needs of customers in the outlet.

- Mentor and coach junior staff to maintain standards of the outlet and form deep lasting relationships with customers.

- Be the main point of contact with customers for reservations and regularly inform them of the latest promotions available

2. Requirements:

- Proven working experience in public relations is required.

- Possess good communication skill.

- Overtime work is required.

Call Centre Agent

Working days: 5days (Mon-Fri)

Working hours: Rotate shift (9am-7pm/ 10am-8pm)

Working Locations: One Sim Lane (Aljunied) / Changi

Salary: $3000 - $3500

Responsibilities:

• Handle inbound & outbound collection calls in a call centre environment.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the financial institutions, telcom support service providers, healthcare & commercial portfolios.

• To adopt collection best practices & apply relevant collections strategies to enhance effectiveness.

• Arrange & negotiate payment with customers.

• Perform administrative duties, enquiries & account monitoring.

• Update & maintain the credit collection system.

• Any other ad-hoc duties assigned.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273
EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Career Consultant

Working Mode: Hybrid
HQ Location: West gate
Working Hours: 9am- 6pm
Salary : $4,500 - $5,000 + incentives (Depends on experience)

Key Responsibilities
a. Client Engagement
• Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
• Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
• Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
• Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary
• Motivate, encourage and empower Job Seekers throughout their job search journey

b. Business Partnering
• Work with the business development team to communicate and value-add of company/ CMP Programme to build relationships with employers and secure new vacancies
• Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
• Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors

c. In-Work Support
• Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
• Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment

d. Administration & Quality
• Adhere to company, Project and WSG guidelines, policies, and procedures at all times
• Document all correspondences and support rendered to Job Seekers on CRM system
• Ensure Job Seeker details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements

Job Requirements
• Minimum Diploma / Degree qualification
• Minimum 4 years of working experience with relevant transferable straits
• IT-savvy with the ability to pick up new systems / software
• Experience working in a customer facing environment
• Evidence of setting and achieving targets across a broad range of KPIs

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Career Consultant

Working Mode: Hybrid
HQ Location: West gate
Working Hours: 9am- 6pm
Salary : $4,500 - $5,000 + incentives (Depends on experience)

Key Responsibilities
a. Client Engagement
• Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
• Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
• Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
• Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary
• Motivate, encourage and empower Job Seekers throughout their job search journey

b. Business Partnering
• Work with the business development team to communicate and value-add of company/ CMP Programme to build relationships with employers and secure new vacancies
• Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
• Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors

c. In-Work Support
• Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
• Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment

d. Administration & Quality
• Adhere to company, Project and WSG guidelines, policies, and procedures at all times
• Document all correspondences and support rendered to Job Seekers on CRM system
• Ensure Job Seeker details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements

Job Requirements
• Minimum Diploma / Degree qualification
• Minimum 4 years of working experience with relevant transferable straits
• IT-savvy with the ability to pick up new systems / software
• Experience working in a customer facing environment
• Evidence of setting and achieving targets across a broad range of KPIs

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Rate: $13 per hour

Join our team at the cruise center, where you’ll assist with guest check-in and provide directional support.

*Why Join Us?
*No prior experience required
Flexible work schedule
On-the-job training provided

*Requirements:
*Strong customer service skills
Ability to stand for extended periods
Quick learner with basic typing skills
Clear and confident communication
Positive attitude
Full commitment to scheduled working hours

Attire:
White collared button-down shirt
Formal black pants
Black covered shoes

If you're interested in exploring this opportunity, please contact [email protected] or 8866 2235

Allythea Lim

Recruit Inc

EA License 14C7334

EA Personnel no R21103131

Roles & Responsibilities

We are an established maid agency that supplies domestic helpers from Indonesia, Myanmar, and India.

*SALES PERSONNEL*

*Responsibilities:*

- Perform a variety of tasks to offer exceptional service to customers.

- Able to work independently with minimal supervision.

- Good communication and interpersonal skills.

*Requirements:*

- Experience working in a maid agency or sales industry is an advantage.

- Average PC knowledge in Microsoft Word & Excel.

- Good communication skills with excellent customer service.

- Friendly and willing-to-learn attitude!

- Able to work independently.

contact me 87871043 rahul

Summary of Job Responsibilities

Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences and early check-in requests so as to create an unforgettable arrival experience. We also ensure that we bid them farewell and welcome them back upon check-out.

Our hotel host numerous leisure and corporate groups. These delegates’ arrival and departure experiences are handled by our Group Reservations and Front Office Groups TMs. In order to ensure their group arrives and departs smoothly, the team works closely with our Sales and Conference team, event organizers and tour leaders. Our Groups Billing TMs reviews all contracted agreements, serving as the bridge between both parties, to ensure that all contractual commitment and obligations are met and delivered, ascertaining seamless commencement of account closing process with the issuance of invoices. Front Office Accounts handles all guests’ billing issues and dispute within the department. In order to resolve guests’ disputes efficiently, the team works together with Finance to sort out the billing discrepancies. The team also checks guests’ credit to ensure sufficient amount of deposits is collected. Guest Relations takes care of our hotel room inventory and the room assignments. They work closely with Housekeeping and Facilities team to ensure rooms are turnover.

Job Responsibilities

• Accomplish Day to Day Operations
• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
• Adapt to changes and ensure adherence to organisational operating procedures and service standards.
• Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
• Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
• Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
• Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
• Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
• Handle guests’ s challenges and feedback and escalate to higher management if necessary
• Handle room check out including regular checkout, express checkout and video checkout.
• Support Guest Service Agents with assignment of clean rooms during check in process.
• Handle cashiering activities including deposits, paid-outs and foreign currency exchange
• Handle hotel expenses settlement of Gaming VIPs.
• Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions
• Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
• Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
• Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
• Handle future and on-day room assignment and inventory control
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.
• Perform Service and Operational Excellence
• Exhibit exceptional customer service at all times to guests and fellow employees
• Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
• Recommend new ideas to enhance guest experience and revenue generation.
• Apply Operational Risks
• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
• Respond to emergency situations
• Respond to guest requirements as long as they are safe, legal and economically sound
• Participate Employee Engagement
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development
• Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training
• Involve in Documentation, Financial and report management
• Attend scheduled departmental meetings as required.
• Review systems and processes for workflow and productivity improvement.
• Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team.
• Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
• Contribute ideas in support of the company vision, mission, value and guiding principles
• Active involvement in sustainability programmes to drive organisational green initiatives
• Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE ‘N’ or ‘O’ Levels
• Qualifications in Hospitality Management from a recognized institution is an added advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Able to communicate in Japanese for our Japanese-speaking guest
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• PC Literacy and good typing skills.
• Basic knowledge in Microsoft Office applications

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.

Are you looking for a career in the airport industry ?

Looking to seek for a career with good progression ?

Come and apply now or enquire more today .

Job Summary:

Salary : Basic Salary up to $2600 ( based on experiences)

Working Hours : 5-6 Days Shift Work / 8Hour shift

Benefits:

• AWS
• Variable Bonus
• Sign on bonus of $5000

Job Responsibilities:

Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process

Assist passengers with special needs or provide customer service in exclusive premier lounges

Handle meet/greet services at the reception area and perform basic computerized transactions

Applicants who possess the relevant experience or interest are most welcome to apply. For a quick response, you may call or WhatsApp to 6902 8741

**We regret to inform that only shortlisted candidates would be notified. By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Au Wei Xuan, Ryan
Registration Number: R23117045
EA Licence No: 06C2859
(MCI Career Services Pte Ltd)

Highlights:

• Japan Famous Brand - Primary education industry
• Good in public relation
• Willing to work on weekends for event support if needed.
• 5days/week

Responsibilities:

• Develop and implement Public Relation strategies to enhance brand visibility.
• Manage social media platforms, create engaging content, and grow online presence.
• Oversee digital marketing campaigns and website updates.
• Design basic artwork for promotional materials.
• Liaise with Public Relation vendors to ensure consistent brand messaging.
• Attend and coordinate events (including occasional weekends).
• Track and report on campaign performance and market trends.

Requirements:

• Proven experience in Public Relation, digital marketing, and social media management.
• Basic design skills (e.g., Adobe Photoshop, Canva).
• Strong communication and organizational skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Sim Jia Hui (Jacinda)

EA Personnel Reg No: R22106242

LOCAL ONLY! HIGH COMMISSION! FRESH GRADUATES ARE WELCOME!

- Negotiate contracts with clients.

- Advise clients on selecting suitable candidates for their vacancies.

- Interview and assess prospective applicants and match them with vacancies at client companies.

- Screen candidates and draw up shortlists of candidates for clients to interview.

- Organize interviews and selection events.

- Make arrangements for advertising vacancies.

- Help applicants prepare for interviews.

- Build and maintain relationships with clients.

- Maintain records of candidates and clients.

- Identify potential new clients and acquire their business.

Interested, please contact Rahul at 87871043.

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

5 days work week, rotating shift including Sat, Sun & PH. - 3 shifts: 07:00 - 16:45/10:00-19:45/14:15 - 00:00 hrs

We are looking for a Director of Public Relations (PR) that leads PR strategies to elevate clients' brand visibility, increase market penetration, and build trusted relationships with media and KOLs. This role involves strategizing, executing, and optimizing campaigns that leverage media and influencer networks to achieve impactful client results, while maintaining strong relationships with media and KOLs across relevant industries.

Key Responsibilities:

1. PR Strategy Development for Client Campaigns:

• Develop customized PR strategies aligned with each client’s brand positioning, business goals, and target audience.
• Identify and prioritize media channels and KOLs that resonate with clients’ target demographics.
• Design crisis communication plans and support clients with crisis response protocols.

2. KOL Engagement and Relationship Management:

• Identify, vet, and onboard KOLs and influencers relevant to clients' industries and brand values.
• Manage partnerships with KOLs, establishing clear deliverables and KPIs to maximize campaign ROI for clients.
• Foster long-term relationships with high-impact KOLs and influencers, maintaining a comprehensive agency network that clients can leverage.

3. Media Relations and Client Representation:

• Cultivate relationships with journalists, editors, and media outlets, establishing the agency as a trusted PR partner.
• Pitch story ideas and secure media coverage that aligns with clients' campaigns and core messages.
• Coordinate and lead media interviews, press briefings, and product launches, both for the agency’s brand and on behalf of clients.

4. Content Creation and PR Campaign Management:

• Oversee creation of high-quality PR materials, including press releases, articles, blog posts, and social media content tailored to each client’s brand voice.
• Conceptualize and manage integrated PR campaigns that combine traditional media with KOL-driven influencer marketing.
• Ensure cohesive messaging and branding in all client-facing materials, monitoring KOL-generated content to align with clients' brand guidelines.

5. Event Management for Client and Agency PR:

• Lead planning and execution of press conferences, brand showcases, and client events, managing end-to-end logistics.
• Facilitate client events with KOL participation to boost campaign visibility and audience engagement.
• Oversee guest lists, manage budgets, and coordinate pre- and post-event media coverage for optimal client exposure.

6. Monitoring, Analysis, and Reporting:

• Track PR performance metrics, including media coverage, audience reach, engagement rates, and KOL impact.
• Provide detailed analysis and reporting on the effectiveness of PR campaigns and KOL partnerships for each client.
• Use insights to enhance future PR and KOL engagement strategies, continuously improving client results.

7. Client Relationship and Account Management:

• Act as the primary contact for clients, presenting PR strategies, campaign progress, and post-campaign performance.
• Collaborate with internal teams, including content, social media, and marketing, to ensure cohesive campaign execution.
• Continuously update clients on PR trends, KOL opportunities, and potential new strategies for enhanced brand impact.

Qualifications:

• Bachelor’s degree in Public Relations, Communications, Marketing, or a related field.
• 8-10 year of working experience in PR
• Extensive experience in PR and influencer marketing within an agency setting, with a track record of successful client campaigns.
• Strong network of media contacts and established relationships with KOLs in various industries.
• Skilled in strategic planning, team management, and client communication in a fast-paced, multi-client environment.

Key Responsibilities

• Develop and implement Public Relations strategies, riding on various media channels aligned with the overall marketing strategy
• Write and edit content such as press releases , bylined articles, briefing materials, and social media posts.
• Media management on public issues and issue preparedness to protect brand reputation
• Maximize brand exposure and build relationships with media and key opinion leaders
• Analyze and measure success of Public Relations initiatives and campaigns according to set KPIs
• Collaborate with cross-functional teams, such as Corporate Affairs, and liaise closely with the Global Public Relations team to ensure alignment of marketing and Public Relations initiatives with overall business strategy
• Assist in the planning and execution of integrated communications campaigns to achieve overall business objectives

Key Requirements

• Minimum 1 year of relevant experience. Agency experience would be advantageous.
• Keen knowledge and understanding of the traditional and new media landscape in Singapore
• Strong organisational and project management skills
• Excellent written and verbal communication skills
• Degree in Mass Communication/ Marketing or related fields

Location: Yio Chu Kang / Kovan

Duration: 6 Months

Working hours: 8.45am - 6.15pm (Mon - Fri)

• Handle phone call/ email enquiries related to the Bank’s Digital Services
• Provide guidance and build confidence with customers on the use of online banking
• Other ad hoc duties assigned

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Summary:

The PR Internal & External Relations Specialist is responsible for building and promoting a positive public image for the company and managing effective communication channels both within the organization and with external audiences. This role will involve developing PR strategies, overseeing media relations, coordinating internal communications, and supporting community engagement initiatives.

Key Responsibilities:

• Develop, implement, and oversee PR strategies to enhance brand visibility and reputation.
• Prepare press releases, media kits, and other promotional materials to highlight company milestones, events, and initiatives.
• Monitor and analyze media coverage, and track PR metrics to assess the effectiveness of campaigns.
• Coordinate internal communications to keep employees informed, motivated, and engaged with the company’s goals and activities.
• Develop and disseminate internal newsletters, announcements, and updates on company news and initiatives.
• Support leadership in preparing key messages, presentations, and talking points for internal events and meetings.
• Plan and execute employee engagement initiatives to foster a strong internal culture and improve team morale.
• Establish and nurture relationships with key community organizations, industry partners, and stakeholders.
• Identify and manage opportunities for sponsorships, partnerships, and community outreach that align with company values and goals.
• Plan and oversee external events such as product launches, sponsorship activities, and community involvement programs to strengthen brand perception.
• Represent the company at industry events, conferences, and public functions as needed.

Qualifications:

• Bachelor's degree in Public Relations, Communications, Marketing, or a related field.
• 3-5 years of experience in PR, corporate communications, or a similar role.
• Strong written and verbal communication skills.
• Proven ability to build relationships with media and other external stakeholders.
• Experience in event planning and project management.
• Proficiency in social media platforms, content management, and PR analytics tools.
• Ability to work well under pressure and manage crisis communications.
• Experience with employee engagement and internal communication strategies.
• Strong networking skills and a passion for community engagement.