Assistant Technical Project Manager- Software Application
(Singapore)
Responsibilities:
We are seeking for a resourceful, experienced and committed individual to manage the following:
Service Management
ยท Oversee, report, and ensure the SLAs/KPIs of the systems under the System Family are met.
ยท Collaborate directly with clients (stakeholders, Operations Managers, and/or Contractors) for project delivery and maintenance support.
ยท Regularly update the client on operational concerns, compliance matters, and propose solutions.
ยท Provide monthly reports on system health, status, risk status, and the status of Change Requests/Service Requests and System Problems.
ยท Participate in management meetings such as CCC, Operations, Service Review, Audit, and Management Meeting.
ยท Review reports from Operations & Support (O&S) project teams within the System Family.
ยท Support O&S Project teams during Audit, Disaster Recovery/Business Continuity Planning, Backup & Recovery exercises.
ยท Propose initiatives for continuous improvement with recommendations to enhance IT governance & compliance and improve work quality and processes.
ยท Prepare an annual Management plan and submit it to the Client.
IT Configuration Management
ยท Regularly review IT asset inventory records maintained and updated by the Client-appointed Asset Officer/Project owner.
ยท Oversee and review with the client in advance of potential obsolescence and arrange whatever actions required
ยท Prepare and submit reports to the Client.
Incident Management
ยท Lead investigations and ensure incidents are resolved within the stipulated SLA time.
ยท Conduct root cause analysis for recurrent incidents and recommend improvement solutions to the Client.
ยท Ensure proper sign-off/endorsement by the client for incident resolution/closure and associated archival/repository.
IT Security Management
ยท Schedule security scans for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
ยท Conduct regular Security Reviews on System Access and administration patterns, and report any unusual or suspicious activities to the SMO Head Office.
ยท Track, mitigate, and deploy patch security vulnerabilities according to the stipulated timeline. Maintain oversight and submit monthly reports.
ยท Ensure applications/software/systems are updated with the latest virus/security patches.
ยท Escalate and/or seek Clientโs acceptance and approval of assessed risks
IT Security Compliance & QA Management
ยท Ensure the Systemsโ compliance status adheres to applicable standards, policies, directives, and guidelines.
ยท Declare, review, and report compliance status to the SMO head office annually.
ยท During audit exercises, collaborate with stakeholders to provide responses and evidences to auditors or compliance-related declarations.
ยท Provide a Rectification Plan for any gaps found.
ยท Seek waivers on compliance when justifiable.
ยท Ensure all applicable standards, policies, directives, guidelines, deliverables, and quality assurance records are filed and kept up-to-date for audit and review purposes.
ยท Collaborate with the Client on system enhancements required for policy changes and audit requirements.
ยท Facilitate the resolution of issues and escalate to senior management as needed.
ยท Manage multiple projects under tight delivery timelines and limited budgets.
ยท Communicate effectively, both verbally and in writing in English.
ยท Conduct project planning activities and manage the execution of large-scale, high-risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing).
ยท Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.
ยท Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.
ยท Manage and communicate a clear vision of the projectโs objectives, and motivate the project team to achieve them.
ยท Collaborate with Stakeholders to evaluate Cloud Solution Requirements and provide guidance on solution/technical architecture.
ยท Analyze risk, establish contingency plans, and identify trigger events and responsibilities for initiating mitigating action.
Requirements:
ยท Degree/Higher diploma in Computer Science/EEE, IT, Communications, Mechatronics, or other related disciples
ยท Minimum 3 โ 4 years of working experience related to IT security and/or in application development with strong knowledge of coding practices
ยท Professional certifications such CISSP or other relevant qualifications will be an advantage
ยท Proficient in the following programming languages: Java, JavaScript, JQuery, HTML, SQL
ยท Effectively builds and maintains partnerships with clients, prospects and people at all levels across the company.
ยท Ability to drive projects in a matrix management environment that includes influencing, efficiency, collaboration and openness with a focus on results orientation;
ยท Proficiency in collaboration, conflict resolution, group interaction and dynamics, project management, and facilitation of significant projects;
ยท Demonstrated leadership, communication and problem solving skills
ยท Basic knowledge of IT infrastructure such as servers, LAN, WLAN, printers and operation systems
ยท Possess the highest ethical and moral standards
ยท Self-motivated to work independently to manage projects
ยท Demonstrated commitment to completing tasks and objectives
ยท Reliability, flexibility, motivation and working well under pressure
ยท Ability to maintain a positive attitude at all times
ยท Able to travel overseas when required
ยท Preference will be given to candidate with experience in handling government projects
Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent photograph to info@i-consulttech.com/[email protected]