Responsibilities

• Develop and maintain resource allocation plans to support project schedules.

• Coordinate with project managers to identify resource requirements, constraints, understand staffing requirements for upcoming projects and assignments.

• Maintain a database of staff skills, qualifications, and availability to facilitate efficient deployment.

• Coordinate the assignment of staff to projects based on their skills, availability, and project requirements

• Monitor and track staff deployments to ensure projects are adequately staffed and resources are effectively utilized.

• Communicate with staff regarding their deployment assignments, including location, duration, and responsibilities.

• Provide support to staff and managers regarding deployment-related issues and conflicts.

• Analyse and monitor resource utilization and identify opportunities for optimization

• Develop method to measure and ensure adequate staffing levels and skills

• Develop and implement strategies to improve resource allocation and utilization; Evaluate deployment processes and make recommendations for improvement.

• Prepare regular reports on resource allocation and utilization for management review.

• Identify and implement process improvements to enhance resource management practices

• Coordinate with recruitment agencies to ensure timely staffing of projects.

• Manage & maintain relationships with external vendors and staff

• Develop and maintain systems to track staff progress and performance.

• Collaborate with managers to develop individualised training development plans for each position.

• Coordinate with training and development team on training activities to support staff growth.

• Monitor staff engagement and satisfaction levels and identify opportunities to enhance staff morale and motivation.

• Collaborate with managers to address staff performance issues and implement corrective actions.

• Stay current on trends and best practices in staff development and performance management.

• Assist with day to day operations of the Resource Management functions and duties

• Administration of transfers/movements, performance appraisal reviews, turnover, promotions etc.

• Collaborate with the Business Unit’s Resource Team on the daily resource management’s operational duties

• Conduct orientation and on-boarding of new joiners and integrate them into deployment plans.

• Manage off-boarding processes, exit interviews and clearance

• Ensure accuracy in the maintenance of manpower records in the systems.

• Administer and effectively implement the processes for disciplinary, grievance handling and termination/exit clearance, to ensure compliance with statutory and regulatory requirements

• Prepare monthly reports and to Management

• Verify and process invoices for all contract manpower

• Any other ad-hoc duties as required or assigned

Requirements

• Degree in Business Administration, Business Studies or equivalent with 1-3 years HR Business Partners Experience

• Professional HR certification (e.g., SHRM-SCP, SPHR) is a plus

• Familiarity with Excel and an interest in learning Data Visualization Tools such as Tableau

• Eagerness to engage with unstructured data to derive insights and contribute to solving business problems

• Willingness to develop presentation skills and effectively communicate with stakeholders

• Prepared to work in a progressive, fast-paced environment

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

• Good understanding of common HR practices and Employment related legislation

Licence no: 12C6060

Customer Service Coordinator (Export/ Order Management/ Pharmaceutical)

12-Months Contract

Location: Central

Salary up to $5000 depending on experience

Industry : Pharmaceutical

Job Summary:

• Responsible to provide professional and quality back-office service to the assigned customers with the objective of meeting company goals and targets including on-time delivery to customers.
• To resolve problems, make informed decisions and manage the customer wisely to achieve maximum results independently.

Responsibilities

• Own the entire order fulfillment process from order entry, delivery to revenue recognition
• Support the order management process to ensure the right orders are processed accurately and on time
• Support the Pivot financial flows by ensuring that automated flows are completed smoothly; in case of issues due to blocked flows, to intervene and escalate to the right stakeholders
• Effectively engage with internal/external customers, distribution centres, logistics partners, global supply chain product planners and product leaders to ensure delivery and revenue commitments are met
• Respond to customer queries and manage customer claims or returns to ensure prompt and satisfactory resolution
• Ensure smooth monthly financial closing for physical and financial flows
• Analyze transportation options before proposing the cost effective solution to achieve KPIs linked to container/truck occupancy rates and overall transport costs
• Review processes and implement changes to establish effective and efficient workflows when necessary
• Adhoc participation in User Acceptance Tests (UAT) for project-based SAP back-office tool test scenarios
• Comply and adhere to regulatory, customer service and compliance policies and procedures

Requirements:

• Diploma or Degree in Logistics/Supply Chain
• 3-5 years of experience in end-to-end Sales Order Management
• Relevant regional experience covering APAC countries
• Experience in handling Letters of Credit (LC) and Certificates of Origin (COO) and knowledge of import/export control
• Possesses good understanding of key business processes and supply chain management practices
• Adept working knowledge of SAP R/3 Sales and Distribution (SD) and Material Management (MM) Modules
• Excellent Microsoft Office 360 skills

Lim Pey Chyi - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

· Diploma/Degree in Banking/ Finance or any related discipline

· Preferably 1-2 years’ experience in service management in a call-centre environment

· Good verbal & written communication skills, customer-centric, desire to help others with patience and empathy, ability to solve problems and work under pressure

· Attention to details, a diligent worker and a good team player

· Have a good time management and organizational skills

· Result-oriented and has a strong work ethics

· Proficient in Computer Operations.

• Well established Company
• Basic $3500 - $ 5000 + AWS + Variable Bonus
• Working location: Northeast
• Working hours: 8:30am – 5:30pm (Mon to Fri)
• PLC | SCADA
• Corrective / Preventive

Job Responsibilities:

• Coordination with stakeholders of different levels (customers, contractors, vendors) on project maintenance work
• Deployment of software and hardware at sites
• Work with procurement to source for materials and equipment requited for project
• Attend site meetings and be involved in discussion on all project related activities with clients
• Work with stakeholders to plan and schedule site activities, ensuring sufficient materials and manpower support
• Execute responsive preventative and corrective maintenance for system
• Perform system analysis and troubleshooting
• Other ad-hoc duties as assigned

Requirements:

• Diploma and/or Degree in Electrical and Electronics Engineering or equivalent
• Basic Experience in AutoCAD Software
• Supervision for subcontractors for site work
• Training provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Overview:

The After Sales Admin Coordinator is responsible for managing all aspects of after-sales service in a diamond shop. This role involves coordinating repairs, returns, customer inquiries, and maintaining customer satisfaction while ensuring efficient administrative processes.

Key Responsibilities:

1. Customer Service:Respond to customer inquiries via phone, email, and in-person regarding after-sales services.
   Address complaints and resolve issues related to purchases, repairs, and returns.
   
2. Order Management:Process and track after-sales orders, including repairs and custom orders.
   Maintain accurate records of customer interactions and transactions.
   
3. Repair Coordination:Liaise with jewelers and repair staff to ensure timely and quality service.
   Schedule and manage repair timelines, keeping customers informed of progress.
   
4. Returns and Exchanges:Handle the return and exchange process, ensuring compliance with company policies.
   Assist customers with documentation and provide necessary information for processing returns.
   
5. Inventory Management:Monitor inventory levels of returned and repaired items.
   Assist in managing stock levels and placing orders for replacement parts as needed.
   
6. Documentation and Reporting:Maintain accurate records of all after-sales activities and customer interactions.
   Prepare regular reports on after-sales performance, including customer feedback and service metrics.
   
7. Team Collaboration:Work closely with sales, marketing, and management teams to align after-sales services with overall business goals.
   Participate in team meetings and contribute ideas for improving after-sales processes.
   
8. Training and Development:Provide training and support to new staff on after-sales procedures.
   Stay updated on product knowledge and industry trends to assist customers effectively.
   
9. Customer Follow-Up:Conduct follow-up calls or emails to ensure customer satisfaction post-service.
   Gather feedback to identify areas for improvement in after-sales services.
   

Qualifications:

• High school diploma or equivalent; a degree in business administration or related field is a plus.
• Previous experience in customer service or administrative roles, preferably in retail or jewelry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Open to OT. Open to 6 days work week/weekend need to work. (working hours more than 44 hours is consider OT)

Skills:

• Attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for delivering exceptional service.

Please send in your latest resume to [email protected] or contact to +65 64160542

*Only shortlisted candidates will be notified*

Tammy Yap Yong Qi (R24121217)| Employment Agency Licence No:04C3537

Alexandra Road

Temp Telemarketer/ Product Specialist (1 year contract)

8.30am to 6.00pm (Mon to Fri)

$2700 basic + incentives (tiered up to $2400)

Average monthly gross salary is $4100 to $5100

Responsibilities:

· Follow up and convert motor insurance renewals for existing and new customers.

· Cross-sell other general insurance products to customers.

· Provide excellent customer service and support to ensure a positive customer experience.

· Meet and exceed sales targets and KPIs.

· Maintain accurate records of sales activity and customer interactions in the Salesforce system.

· Stay up to date with product knowledge, market trends, and industry regulations.

· Collaborate with the coworkers/ insurers/respective stakeholder to develop strategies for revenue growth.

· Ensure appropriate sales processes are followed and compliance is adhered.

· Being customer-centric by gathering customers' feedback, ideas, and suggestions to bring the team/organization closer to our customers.

How to Apply:

About the Job

Seeking an IQA Engineer to assist in IQA activities, analyze findings, and support QMS queries in the Governmen sector.

Responsibilities

• Assist in planning and developing IQA checklists based on assigned objectives and scope.
• Conduct IQA through desk-check and verification of artifacts from performed processes.
• Analyze evidence necessary for IQA, draw conclusions, and prepare IQA findings and observations.
• Communicate IQA findings to auditees and management and support follow-up verification of corrective actions.
• Provide support on user queries regarding Quality Management systems and processes.

Requirements

• Bachelor's degree or diploma in IT, Computer Science, Computer Engineering, or related discipline.
• Minimum 3 years of working experience in a Software Engineering Process Group (SEPG) or in a software environment certified to CMMI or ISO 9001:2015 standards.
• Familiarity with Capability Maturity Model Integration (CMMI) Development, software quality principles, and ISO 9001 systems.
• Knowledge of software development life cycles and related processes.
• Strong auditing and analytical skills with the ability to identify root causes of process issues.
• Ability to identify good practices and opportunities for improvement.
• Meticulous attention to detail with excellent communication and interpersonal skills.
• Customer-centered disposition with good listening skills and patience.
• Familiarity with software and tools such as MS Excel, MS PowerPoint, Lotus Notes, JIRA, GitLab, Bitbucket, and Confluence.
• Experience in an agile development environment is advantageous.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Working location: Telok Ayer

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Work in various departments (e.g., marketing, operations, finance) to gain a broad perspective of the business
• Perform assigned tasks and projects in each department to gain hands-on experience
• Participate in structured training programs and workshops
• Gain a thorough understanding of the company's operations, policies, and procedures
• Assist with planning and executing business projects
• Prepare reports and presentations based on findings
• Support daily operations and contribute to process improvements
• Develop leadership and managerial skills through mentorship and coaching
• Take on increasing responsibilities and demonstrate initiative
• Assist managers with administrative tasks and other duties as required

JOB REQUIREMENTS

• Minimum Diploma and above
• Willing to learn and flexibility to adapt to working environment
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Telok Ayer

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Rotate through key departments to gain comprehensive business insights
• Work on real tasks and projects in each department, learning by doing
• Participate in tailored training programs and workshops to enhance your skill set
• Gain in-depth knowledge of company operations, policies, and procedures
• Assist in planning and executing impactful business initiatives
• Prepare reports and presentations that shape business decisions
• Collaborate with teams to improve daily operations and streamline processes
• Receive mentorship and coaching to develop leadership and management skills
• Take on greater responsibilities as you grow, showing your initiative
• Support managers with a variety of tasks, contributing to the success of the team

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong interest in gaining cross-functional business experience
• Ability to work independently as well as collaborate with different teams
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Role: Access Management Engineer (Mainframe)

Duration: 1 year contract

Location: East, Singapore

Responsibilities

• Manage and drive the z/OS Unix (Mainframe Access Management operations and Audits.

• Drive and operationalize to complete z/OS initiatives like MFA, STIG

• Ability to write scripts/JCL to automate tasks & improve processes

• Manage identity and access management processes, standards and procedures to ensure control effectiveness and service quality

Requirements

Bachelor’s degree in IT or equivalent. Major in IT security or related areas would be an added advantage.

At least 5 – 7 years of experience in Mainframe Security (RACF) administration/operations provided by z/OS UNIX system services (USS), CICS, DB2 and WebSphere MQ with hands-on regulatory compliance knowledge.

• Strong understanding of zSecure Admin and zSecure Audit modules.

• Good working knowledge of Access Management lifecycle and process

• Strong hands-on experience in Microsoft Excel

• Experience in banking or financial services institutions preferred

Experience in zSecure / RACF is a must.

Title: Product Owner - IT Business Analyst

For quick response, plz reach out at [email protected] or WA at +65 92333815

JD

• 2+ years of experience in product management or ownership in the banking or financial services industry.
• Strong understanding of banking products, services, and regulations.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Proven ability to prioritize tasks and manage multiple projects simultaneously.
• Experience with agile methodologies and tools (e.g., JIRA, Confluence).
• Review Functional Specifications Document (FSD) to ensure that specifications are designed in accordance to business requirements
• Supervise a team of User Acceptance Test (UAT) Engineers to manage on-time delivery of projects within agreed scope and approved budget
• Analytical mindset with a focus on data-driven decision-making.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

If you are a Product Management professional, Emerson has an exciting role for you! We are looking for a Senior Global Product Manager to support our Isolation Valves Business. Reporting directly to the Strategic Business Unit VP, this role will be responsible for leading the global Product management team, global product positioning and new product programs.

In this Role, Your Responsibilities Will Be:

· Develop and lead overall portfolio roadmap for the SBU including new products, features, improvements, cost programs, and rationalization / obsolescence programs.

· Actively manage the financial success of the portfolio, including Orders growth and Sales margin across all World Areas.

· Conduct voice of customer research, visit customers, and attend industry events to understand competitive threats and unmet customer needs.

· Implement annual routine price review to identify price opportunities and complete global and regional strategies.

· Develop and maintain product collateral targeted at core industries and applications – content should relate key product features to customer KPIs and/or pains.

· Support and/or provide product training to customers and Emerson team members.

· Lead Delegation of Authority (DOA) with world areas.

Who You Are:

You quickly and conclusively take actions in fact-changing, unpredictable situations. You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You adjust communication content and style to meet the needs of diverse team members. You focus on the highest priorities and set aside less critical tasks. You use achievements to diligently track and lead the progress of the work.

For This Role, You Will Need:

· 10 years or more of related experience (including minimum 3 years of product management) at product company or heavy industry operator required; additional proven experience includes engineering, technical sales, operations, supply chain, systems / IT.

· Good knowledge and expertise in Actuation/Valve Products.

· Excellent communication skills including written and verbal presentation skills.

· Ability to multi-task, meet deadlines and good problem-solving skills.

· Legal Authorization to work in the United States.

Preferred Qualifications that Set You Apart:

· Bachelor’s Degree or equivalent experience in Engineering, STEM, or Business required; MBA strongly desirable but not required.

Please submit your application on or before 31 October 2024.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].