Client Service Specialist

The Job:

As a Client Service Specialist, you’ll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

Responsibilities

· Develop and foster strong relationship with key account.

· Serve as the key liaison person between client and internal departments on request and issue resolution.

· Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

· Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

· Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

· Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

· Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

· Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

· Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

· Establish appropriate safety stock level meeting required service levels.

· Drives continuous improvement initiatives to meet inventory goals

· Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

· Effectively use ERP system to manage high number of material SKUs.

· Review work processes and initiate process improvement plans.

Requirement:

· Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.

· Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

· Strong analytical, problem-solving, communication and process mapping skills.

· Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.

· Fresh graduates are welcome to apply.

• Design, develop, implement, maintain and review competitive Total Rewards programs for the region Asia to attract, motivate and retain talent
• Support regional and local HR as well as Talent Acquisition in the creation of competitive reward offers for new hires based on business needs, affordability and compliance with existing compensation and benefits structures
• Support the global annual income increase budgeting process for all countries in the region and make reasonable and data-based recommendations for merit increase budgets in alignment with regional and local HR and management
• Own the job grading process in the region, incl. job analysis, job titles and job descriptions; support Global Rewards in the grading of senior management jobs in the region
• Develop annual salary ranges for the countries in the region that enable the calculation of employees’ individual market pay positions/compa-ratios based on the obtained market data
• Support the global merit cycle and bonus calculation process, esp. by modeling and providing pay/merit matrixes for the countries in the region to ensure fair, competitive and performance-based salary adjustments
• Plan, administer and review Santen’s benefits programs and employee benefits offerings in Singapore, and support benefits programs in other countries in Asia
• Provide guidance and recommendations to managers in the region on all Rewards-related matters
• Manage all Rewards-related employee and manager communication in the region in close collaboration with regional and local HR by providing relevant and meaningful communication material
• Support Global Rewards in rolling out global Rewards initiatives, programs and processes, esp. by providing data as well as customizing and delivering global communication based on regional needs
• Ensure that Rewards practices of all kinds are in compliance with the respective countries’ legislation
• Stay updated of industry trends and identify opportunities to enhance existing Rewards programs, plans and policies in a cost-effective manner; monitor legislation changes that may have an impact on existing Rewards practices in the region and take actions as required
• Manage regional Rewards-related vendors as and when required to ensure effective service delivery, holding them accountable based on service level agreements

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Job Summary

The key role involves managing the day-to-day functionality and activities of vessel/equipment logistics. It encompasses the entire process of planning, implementing, and controlling the movement of goods. This includes coordinating various activities such as transportation and distribution. Ensure safe lifting of goods, optimize transportation modes, and distribute to various designated locations/warehouses/countries. Manage import and export control, taxes, and duties. Handle DG (Dangerous Goods) shipment requirements and permits. Prepare commercial invoices and packing lists (CIPL). Emphasize safety, speed, and efficiency in moving goods from one location to another in line with business demands. Manage transportation fleets, routes, and transportation infrastructure. Oversee outgoing shipments and process incoming shipments. Check the quality and quantity of items received for services onboard vessels or sites and perform system transactions for Services/Goods Receipt (GRN) in IFS (Integrated Fugro System). Handle equipment movement with care and safety. Drive vehicles and forklifts when needed. Monitor and lead the loading/unloading of cargoes safely. Perform local collections and deliveries when required. Cooperate with vessel/operations stakeholders and coworkers. Handle any other related ad-hoc assignments as required. Practice safe work procedures and identify potential hazards. Ensure the shipment basis of correct incoterm, and to consider Insurance of equipment while in transit. Load testing of storage and lifting equipment dedicated to the warehouse to be the responsibility of the Logistics specialist in supporting to Operations requirements Main point of contact to Service Lines team and Operations. Prepare for travel.

The goal of logistics is to ensure the right equipment reaches the right place at the right time while minimizing costs and maximizing efficiency and ensuring it safely lands to the designated place.

POSITION IN THE ORGANIZATION:

Department: Facilities

Direct Report: Central Logistics and Warehouse Manager / Logistics Lead/Supervisor. Functional reports to Service line/Ops Managers.

Key Peers: Facilities Manager, Vessel Team, Operations Manager, Project Managers/Team, Warehouse Specialist, Technical Resource Centre Staff, Quality Staff, Procurement/Supply Chain team.

Key External Relations: Suppliers and Sub-contractors via Procurement.

DELIVERABLES AND FUNCTIONAL TASKS:

General:

• Identifying, building, structuring, and training the team to fulfill the central Logistics strategy, including moving equipment/goods from point A to Point B in the most effective way and meeting safety compliance.
• Manage the ERP inventory system and carry out activities in relation to the IFS system or register arrival processes as dictated by local or global strategies.
• Proactively interact with Warehouse, Technical, and Operations staff.
• While the primary responsibility is running the Vessel's Operational Logistics activities, the employee is expected to proactively collaborate and assist the Warehouse teams and Technical Resource Centre teams.
• Handle equipment to be loaded on a Trailer safety in the warehouse and sent to a Vessel, safely handling the lifting activities
• Assist in RFID implementation in vessel.

Technical:

Collaborate with Service Line and Project teams/Operations teams to understand technical equipment movement requirements for respective business lines.

Maintain an active interest in the industry in which Fugro operates and the various types of work scopes and services provided.

Quality:

Monitor output of work and compliance with company management systems.

Contribute to the improvement of logistics procedures.

Ensure that logistics activities comply with Fugro policy, principles, standards, and safety procedures.

Evaluate contractors and other service providers' performance in delivering services.

Ensure internal client satisfaction at an acceptable level.

Ensure compliance with Health, Safety, Security & Environmental Management in working practices and output.

IT System Management.

About the Role

Responsible for maintaining a safe and effective logistics function.

Provide oversight to external vendors working at vessels (e.g., ports, yards, cranage, fabrication, etc.) in addition to port agency and bunkering support.

Responsible for the inspection and deliver of the equipment and services on-board the vessel

Support in developing, implementing, and maintaining the Logistics strategy in line with upper hierarchical and functional directions or instructions.

Ensure implementation and execution of action plans and KPIs.

Promote alignment by understanding and communicating internal client needs and requirements throughout the organization.

Responsible for vessel daily operational logistics activities and ensuring inbound and outbound (mob & demob) shipments are executed in a timely manner.

Handle any other ad-hoc tasks assigned by the supervisor/manager.

About you

Diploma in Logistics or a similar formal qualification.

Previous experience as a Logistics Specialist.

Experience and knowledge of ERP Systems.

Experience with MS Office-related software.

Knowledge and understanding of applicable legislation relating to workplace HSSE.

Knowledge and experience of applicable standards and duties and tax legislation for import/export functions.

Fluent in spoken and written English with excellent communication and interpersonal skills.

A Class 3 driving license and forklift license are preferred.

Undertake the necessary training, for example, Rigging, Slinging and Banksman, Forklift operation. Lifting supervisor training is a must.

COMPETENCIES:

Results-Oriented

Good attitude and work ethic

Planning & Organizing

Communication Skills

Physically fit.

Candidate must have a class 3 license and Forklift license

2024 KPI:

Achieve 95% on-time delivery of shipments from Point A to Point B as per operational/service line requirements or Part Call Plan. Maintain LTIF (Lost Time Injury Frequency) below 0.1 for vessel berthing and in-house lifting activities. Achieve 95% retention of FRID tags upon equipment/asset return to the Warehouse. Complete and record GRN (Goods Received Note) or arrival registrations within 5 working days post-service completion. Achieve 95% of vessel Bunkering activities on time. Achieve 100% Verify and Check on Berthing yard invoices within 5 working days post-service completion.

What we offer

Competitive salary with Annual Wage Supplement

Generous paid-leave

Career & training opportunities (international opportunities possible)

Company shuttle from various pick-up at MRT stations across Singapore

Collective health insurance and outpatient benefits;

Employee Assistance Programme (EAP) to provide help when you need extra support.

Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Safety Specialist supports business in the improvement of safety management, understanding and performance within their organizational responsibility area. They work with the global/area/unit teams to implement, maintain and continually improve KONE Way for Safety.  

What will you be doing?

Safety policy and objectives

• Support the implementation, maintenance and improvement of KONE safety management system (operating model) including worker, user and third party safety
• Cultivate an understanding and actively caring culture for safety. Act as a role model  
• Compile, maintain and improve safety documentation together with the unit safety team
• Actively participate in and contribute to unit safety committee and other safety forums
• Provide professional advice and support to the unit on matters affecting safety
• Plan, participate in and implement projects and activities to improve safety
• Work closely with customers and partners, including KONE subcontractors
• Support the development, review and exercise of crisis and emergency response plans   

Safety risk management

• Monitor and develop safety risk management processes, tools and practices
• Support safety related change management projects and initiatives

Safety assurance

• Collect, measure and ensure accuracy of leading and lagging safety data. Report performance  
• Monitor legal and business environment development in safety, identify and propose actions
• Perform safety audits regularly to verify compliance, identify uncontrolled risks and deviations
• Assist line management in safety audits/visits and support the audit process improvement
• Analyze and investigate incidents. Support the investigation process improvement
• Manage corrective and preventive actions for continual improvement

Safety promotion

• Develop own competences as a safety specialist in co-operation with the manager
• Support the training and development of others’ safety competences in the unit
• Proactively communicate safety information including investigation outcomes and best practices

Are you the one?

• Recognized professional qualification in safety.
• Registered as WSH Officer with MOM for at least 10 years preferred.
• Minimum 10 years working experience in the building construction industry preferred.
• Good knowledge of applicable safety regulations
• Safety management system, tools and certifications experience
• Problem solving, incident management, auditing and analysis skills
• People management, training and communication skills
• Strong people and interpersonal skills
• Ability to work well in digital and mobile environment
• Project and change management skills
• Bachelor degree or equivalent experience in relevant field  
• MRT and LTA project experience preferred.

What do we offer?

• Career progression opportunities within a global organisation
• Full-time role enabling you establish a function and make it your own
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

https://youtu.be/KMLfv2i8Cts

#LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

Key Roles and Responsibilities

Supporting and coordination of product marketing responsibilities with focus on

• Defining programs to meet market specific requirements
• Developing communication concepts and material
• Conducting market research
• Project management
• Organizing meetings, workshops and events
• Marketing analysis and reporting

About Us:

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Job Description

Do you know the ins and outs of Klaviyo like the back of your hand?

Are you fascinated about the world of email marketing – from segmentation to reporting and deliverability optimization?

Does the idea of applying your skills to contribute to a $100M+ eCommerce brand growing at triple figure a year excite and scare you at the same time?

If this speaks to you, you may be the candidate we’re looking for.

The core responsibilities for this role include:

• Klaviyo campaign and flow setup and management (~25%)
• Klaviyo list, segment, filter, and tag management (~10%)
• Data reporting, analysis, split test ideation and implementation (~40%)
• Deliverability optimization (~20%)
• Systems and process building (5%)

Part 1: Klaviyo campaign and flow setup and management (25%)

• Project coordination: Work with designers and copywriters to meet project and regular content production timelines.
• Quality assurance: Review emails to check for typos, grammatical errors, layout issues, and design improvements.
• Set up campaigns and flows with precise triggers, segmentations, and filters to send the right emails to the right people at the right time.
• Test new campaign and flow setups to verify and confirm specifications are met.(audience, source code/format, working CTA links and design elements, correct CTA links)
• Monitor new campaign and flow performance immediately and 24 hour after activation to verify and confirm specifications are met.(audience, time, deliverability)

Part 2: Klaviyo list, segment, filter, and tag management (10%)

• Understand and decide how to best structure our Klaviyo lists, segments, and tags for optimal performance both operationally and financially. For example, what are some common traps or mistakes people make when setting up emails and how can we minimize these mistakes?
• Implement standard naming convention and hold others accountable to use the same naming convention.

Part 3: Data reporting and analysis (40%)

• Setup and use PowerBI, Google Data Studio, or another data visualization tool to report daily, weekly, and monthly revenues and performance of the email channel. Knowledge of such tools is a bonus skill but not required as long as you are open to find resources online to learn on your own.
• Analyze data and derive key insights to direct email marketing efforts. This involves slicing and dicing data in different ways daily. You will receive guidance to improve your analytical thinking skills.
• Draft and evaluate split test ideas and seek alignment with leaders.
• Coordinate split test idea implementation with copywriters and designers, then execute and measure results of the split test upon completion.

Part 4: Deliverability optimization (~20%)

• Understand email deliverability architecture.(e.g. sending and receiving servers, key needle movers to improve delivery and deliverability, SPF/DKIM configurations, DMARC deployment, etc.)
• Design mini projects to improve deliverability, starting with the highest impact changes we can make to strengthen the foundation of our email channel.
• Measure and reiterate on email deliverability improvement efforts.

Part 5: Systems and process building (5%)

• Review and update existing Email SOPs/process guides and checklists.
• Turn new processes into SOPs/process guides and checklists for future team members.

Soft skills

• Meticulous: Pays close attention to details.
• Process-oriented: Thinks through potential scenarios in detail to verify and confirm the right setup.
• Numbers-driven: Familiarity and comfort working with numbers.
• Love for Problem-solving: Has a positive attitude when problems surface, and focuses on finding a solution.
• Intellectual curiosity: Openness and curiosity in learning new things, including knowledge and tools.

Technical skills

• Email tool: Klaviyo (this is a must)
• Data visualization tool: Google Data Studio, PowerbI, Tableau, or an equivalent (bonus)
• Attribution tools: Google Analytics, Hyros, Northbeam, or an equivalent (bonus)

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams. 

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

Specialist Customer Relationship Management
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Customer Relationship Management within the Marketing team.

• Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty though customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans.
• Implement and support Customer Relationship Management activities and campaigns to meet all CRM targets and KPIs.
• Support the Sales Funnel Management process by pre-qualifying new leads generated online in close collaboration with sales staff and maintain the CRM system with lead, customer, and vehicle data.
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation.
• Implement and support Customer Relationship Management activities for events, edm blast and managing the inhouse event booking administration tool.
• Coordinate and manage incoming and outgoing enquiries and feedback from customers and leads; partner closely with the Sales, Aftersales and Importer team to ensure a seamless customer experience up to brand standards.
• Conduct data analysis and prepare relevant reports for management such as showroom traffic, leads funnels, sales conversion, test drives etc. 
• Support sales team for every car delivery to ensure the delivery gift items are ordered and stocked up.
• Support in marketing projects & reports by tracking the effectiveness of campaigns.

• Degree in Business, Marketing or Communications, or related fields
• 3 years of relevant experience, preferably in the Automotive / Luxury sector
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
• A team player with excellent communication, innovation, and analytical skills
• Self-driven and possess a learning attitude

Main Responsibilities:

Learning needs analysis and implementation

• Support on learning needs collection and analysis and propose yearly learning plan for employees based in Singapore, Malaysia, Thailand and other countries, verify the learning plan based on business needs and individual growth path, and suggest the best learning activities.
• Market research on skill development trends and learning trends for the industry, propose and refine the learning direction.
• Manage the training provider pool, maintain the relationship, and explore new suitable learning providers, tools, or methods.
• Organize, Implement, and facilitate the learning activities, training courses effectively to build target knowledge, skills, and behavior, through physical, virtual, or blended format.
• Learning marketing, to promote E-learning system, or specific courses, to encourage learning culture.
• Manage the training operation (including registration, attendance, record uploading etc.), track the training course evaluation and feedback, propose improvement, and increase the overall satisfaction and engagement.
• Monitor learning metrics of learning data, reporting and keep improving to meet the ongoing business needs.

Development Programs support

• Support on development programs implementation, including some regional programs like Peer coaching, Trading Academy, Mentoring or Coaching
• Keep track of rotation program of corporate graduate trainees and ensure completion of evaluation after each rotation cycle, support on learning activities and events
• Other Duties – regional learning metrics tracking and support, and ad hoc project

Experiences:

• 3 - 5 years of learning & development experience
• Good to have experience managing Learning Experience Platform

Other skills (Computer Skills, etc):

• Able to work independently and as part of a team.
• Good communication and interpersonal skills.
• Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative and ambiguous environment.
• Excellent data management, analytical and problem-solving skills.
• Knowledgeable on data management system, Workday experience will be plus

Languages:

• English (Fluent)

Academics:

• Diploma or Degree in Human Resource or any related field study

Job Purpose:  

The Product Manager has overall responsibility for achieving the sales and profit targets for the related product groups and creating the highest return for both TD SYNNEX and the vendor. While responsible for revenue outcomes, this is a sales enablement position. This will be achieved through marketing programs, sales training, sales support, technical pre-sales support, vendor contract and vendor relationship. These activities, especially sales and marketing are targeted at both the TD SYNNEX extended sales team and the partner community.

Responsibilities:

• Creation of business plans for the vendor product group and associated services.

• Development and implementation of sales enablement programs for TD SYNNEX and partners.

• Ensure that the technical sales support teams are appropriately trained to support the relevant product groups.

• Development and implementation of marketing programs to support product group objectives.

• Creation of joint initiatives with our vendor and business partners.

• Responsible for effective planning, including inventory turns, inventory fulfillment and inventory obsolescence minimisation.

• Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes.

• Achievement of revenue plans by brand and by market segment.

• Coordinate the various functions within TD SYNNEX in order to deliver the outcomes agreed in each product plan.

• Ensure that executive business relations with vendor partners are of the highest order, are proactive and that the engagement is continually monitored so that new initiatives can be introduced as required.

• Maintenance and development of operational level vendor relationships.

• In order to execute product leadership it will be necessary to maintain knowledge of sales processes, proposals, pipeline management, partner engagement so that remedial actions can be recommended where necessary.

• Ensuring highest and continuously improving levels of vendor and partner satisfaction.

• Maintain a high level of safety awareness within your team to promote a safe working environment for all team members.

• Maintenance of an accurate pipeline by product group.

• Measurement and maintenance of critical product group performance data in order to ensure that TD SYNNEX meets its vendor commitments and fully leverages all commercial opportunities for rebates and other vendor investment initiatives.

• Business forecasting and business planning for product groups with vendors.

• Provision of various reports for the purposes of commercial decision making.

• Be the advocate and leader for the relevant product groups in TD SYNNEX and be the advocate and leader for TD SYNNEX within the relevant vendor community.

• Provide direction, development and support to ensure the sales team is performing at optimum levels for the relevant product group. This will require a close working relationship with the Channels Sales Director.

• Deal effectively and efficiently with unsatisfactory performance and/or behavior within your team.

• Provide an appropriate example of leadership, by way of behaviors, to the wider organization.

• Proactively contribute as a member of the leadership team to the commercial ‘well-being’ and longevity of the business.

Knowledge, Skills and Experience:

• Minimum 4-6 years experience within IT distribution

• Minimum education level required is a Bachelor’s Degree

• Appropriate vendor product sales certifications

• Strong leadership attributes

• Self-starter

• Results focused

• Sound business acumen

• Ability to work with little direction

• Capacity to lead vertial teams

• Influence business outcomes without having direct control

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Job Description

Key Responsibilities

• Owns product change management (PCM) and controlUnreleased product approval and control
  ECO (Engineering Change Order) approval
  Implementation of PCN (Part Change Notification), with Global Product Support
  Provides guidance/input to Engineering and the Business Unit about the field service impact of part/supplier changes.
  
• Accuracy of customer shipped configurations and BOMs (Bill of Materials)CaRM (Configuration accuracy Review Meeting) reviews
  BOM (Bill of Materials) accuracy
  
  NSR (Non Standard Request) approval
• Owns common modules roadmap and implementation post Phase 5 of ePLC.
• Implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
• Facilitates Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders. Facilitates alignment meeting for product roadmap and market proliferation
• Implementation of cost reduction roadmap
• Manage strategic vendor issues
• Manage all changes to the product after product release
  whether driven by engineering, quality, safety, customer demands or supply obsolesce

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group (CAG). You will be driving the development of our consumer applications that will transform our business and bring customer experience to greater heights. You are likely to possess a sharp business mind and a proven ability to project manage the delivery of high-quality technical solutions that drive key business strategies. You will guide functional development teams, both within and outside of CAG, through all phases of the product development process, from discovery, through development, to product launch.

Job Responsibilities
• Assist the product management leads to identify project milestones, align requirements, identify risks and coordinate resources
• Managing project progress and adapting to changes as required
• Ensuring that projects are delivered in accordance with agreed timelines and resources
• Managing relationships with internal development teams, stakeholders and external vendors
• Overseeing all incoming and outgoing project documentation
• Managing project costs, including procurement activities
• Participation in tender process (eg design, submission and review) where necessary
• Participation in internal data protection risk assessments and developing risk mitigation plans
• Working with product owners to conducting project reviews and creating reports for management reviews
• Working with various tech and business teams to optimise and improve processes and overall approach where necessary

Job Requirements

• Degree in Business / Data Analytics / Economics / Information Technology / Information Systems / Computer Science or a related field preferred
• Have at least 4-6 years of digital project management experience using Agile methodology (SCRUM preferred)
• Experience in managing Adobe Experience Manager-based portal rollouts and maintenance, good understanding of all AEM building blocks including templates, components and dialogs is highly preferred (*please elaborate on your experience with AEM if you have*)
• Strong organisation and stakeholder management skills
• Proven track record in managing medium to large-scale digital project deliveries
• Ability to solve problems creatively and effectively
• Results and customer oriented
• A good team player that is resourceful and able to work independently
• Ability to multi-task and thrive in a dynamic and fast paced environment
• Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges
• Excellent written and verbal communication skills.
• Able to communicate with both technical and non-technical audiences

Responsibilities :

• Handle strategic customers’ daily quotation;
• Responsible for preparation and completion of the most competitive quotation by cross functioning and communicating with the branch, product marketing and Strategic Account Managers;
• Sort out strategic customers’ contract price.

Requirements :

• Diploma and above;
• 3 years’ working experience in electronics components industry is preferred;
• Proficient in MS Office( Excel) Applications;
• Good command of English;
• Candidates with no experience are welcome to apply, training will be provided.

About Us

LiquidX is an application layer-focused venture studio dedicated to pioneering innovation in the digital realm. Our approach involves building 5–6 transformative companies through a dual strategy: independent innovation and collaborative entrepreneurship.

Our Building Blocks:

• Independent Innovation: We take charge of the entire lifecycle, leading the conception, development, and realisation of ventures that align with our forward-thinking vision.
• Collaborative Entrepreneurship: We partner with exceptional founders, actively taking on tech and product roles within the founding team. This collaborative approach enables us to harness diverse talents for unparalleled success.

Our Current Portfolio:

• Pixelmon - Gaming-First IP Studio: Immerse yourself in the world of gaming with Pixelmon, our independent venture focusing on cutting-edge gaming-first intellectual properties.
• Kasagi Labo - Anime Publishing and Licensing: Unleash the power of storytelling with Kasagi Labo, our collaborative venture that brings captivating anime content to a global audience.
• Gvrn (“Govern”) - Web3 LegalTech Company: Navigate the intersection of law and technology with Gvrn, our pioneering legaltech venture in the Web3 landscape.

About the role:

As a member of the product team, you will be instrumental in keeping the ball rolling for your team. The ideal candidate has acute analytical skills and an in-depth understanding of free-to-play games. 

In this role, you will be responsible for helping to navigate a full free-to-play business model, and for discussing, advocating for, and helping determine which strategic elements are needed for the titles to be an ongoing success.

As a member of our team, you will work collaboratively with software engineers, artists and cross-functional teams to build, launch, and analyse our products.

What You Can Expect To Work On

• Defining product requirements and goals: Product managers work closely with stakeholders to define the requirements and goals for the video game. This includes identifying the target audience, determining the features and functionality of the game, and setting project timelines.
• Managing the product roadmap: Product managers are responsible for creating and managing the product roadmap. This includes prioritising features and functionality, setting release dates, and ensuring that the development team is on track to meet project deadlines.
• Conducting market research and competitor analysis: Product managers need to have a thorough understanding of the gaming industry and mobile game development. They conduct market research and competitor analysis to stay up-to-date with industry trends and ensure that their product is competitive in the market.
• Identifying and analysing target users: Product managers work closely with the development team to identify and analyse the target users for the video game. This includes understanding their needs, behaviours, and preferences, and designing the game to meet their expectations.
• Collaborating with the development team to ensure timely delivery: Product managers work closely with the development team to ensure that the mobile game is delivered on time and within budget. They collaborate with developers, designers, and QA testers to ensure that the game meets the requirements and goals set forth in the product roadmap.
• Monitoring user feedback and making necessary adjustments to improve user experience: Product managers monitor user feedback to identify areas for improvement and make necessary adjustments to improve the user experience. This includes fixing bugs, adding new features, and optimising the game for different devices.

• Experience. At least 5 years of experience working in a product facing environment with a special focus on video games or mobile games.
• Strong leadership and communication skills: Product managers need to be able to communicate effectively with stakeholders, developers, and other team members. They should be able to lead and motivate the team to achieve project goals.
• Excellent problem solving and analytical skills: Product managers should be able to analyse data and make informed decisions. They should be able to identify problems and find creative solutions to overcome them.
• Thorough understanding of the gaming industry and mobile game development: Product managers should have a deep understanding of the gaming industry and mobile game development. They should be familiar with industry trends, best practices, and emerging technologies.
• Passionate about the free to play model: Product Managers should have strong working knowledge of established and trending free to play design strategies.
• Experience with project management tools and agile methodologies: Product managers should be familiar with project management tools and agile methodologies. They should be able to manage the product roadmap, prioritise tasks, and ensure that the development team is working efficiently.
• Ability to work well under pressure and meet tight deadlines: Product managers should be able to work well under pressure and meet tight deadlines. They should be able to manage multiple projects simultaneously and prioritise tasks based on their importance.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. Our team is a community, we work together as a team from all levels in a true decentralised spirit

Project Specialist (Oil & Gas projects)

Location: Loyang

working hours: 8am - 5pm, Monday to Friday

Company shuttle bus provided

The Project Specialist is responsible for coordinating equipment sourcing and preparation to ensure delivery of equipment packages to projects on time and in compliance with the Corporate and customer requirements.

Job Responsibilities:

• Utilizing JDE for locating of assets and inventory to compile project Master Equipment Lists.
• Request redeployment and/or purchase of A and I to meet project requirements.
• Arrange equipment inspection or repair by third parties as required.
• Coordinate with the R&M supervisor to advise maintenance requirements and allocation of personnel to complete all maintenance tasks in line with project deadlines.
• Communicate with project engineers and operations team on additional project requirements and ensure MEL is complete prior to load out. Highlight any equipment shortages, potential delays or maintenance issues that may affect project deadlines.
• Coordinate final visual load out equipment inspection and DROPS in coordination with QA engineer and supervisor.
• Coordinate with QA engineer to Compile asset inspection/calibration TMDE reports for project QA folder.
• Coordinate with R&M supervisor to ensure all MPD maintenance, inspection, repair and qualification requirements are met, ensuring compliance technical work instructions, raising corrective actions for all non-conformities and identifying areas requiring improvement and or audit.

Job Requirements:

• 5 years’ experience in project coordination/ management, from conception to delivery.
• Good experience in heavy Industrial, Engineering, Oil and Gas, Manufacturing sector.
• Willing working at night, max up to 7pm for regional meetings & comfortable working in the weekends for project urgency.
• Strong organizational skills, including multitasking and time-management.
• Familiarity with risk management (HSE), quality assurance control, including visual inspection, and adherence to quality standards.
• Proficiency in Microsoft Office applications (Word, PowerPoint, and Excel).
• Fluent in English language (speaking and writing) for effective collaboration with overseas teams.

Job:

• Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.
• Ensure timely and accurate processing of orders received through the order hotline.
• Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
• Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
• Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
• Responsible for collection of information and timely log in of feedback in the CRM system.
• Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.
• Any other tasks that may be assigned.

Requirements:

• Minimum ITE or equivalent
• Min 2 years relevant experience in logistics operations or customer service role preferred
• IT literate with proficiency in Microsoft Office applications
• Good verbal and written communication skills
• Good interpersonal skills and meticulous in handling assigned tasks
• Customer service related experience

Job Roles

• Perform regular preventive maintenance work on company vehicle.
• Conduct regular inspections on company vehicles to ensure reliability and to pass regulatory inspections and audits.
• Carry out corrective maintenance and repairs on vehicles to minimize downtime.
• Ensure that all required documentations are filled out and stored.
• Prepared to work the hours necessary to complete all tasks required to achieve Peak Vehicle Requirement (PVR).
• Ensure that all maintenance work performed adhere strictly to standards established by the company and any legal requirements.
• Ensure strict adherence to all Health & Safety procedures, legal and company regulations.
• Carry out any other duties as required by the Engineering Department and Management.
• Supervise and ensure workplace safety and health risks are identified, assessed and controlled, and provide employees with information on compliance to workplace safety and health policies.

Job Requirements

• Candidates must possess a NITEC or Diploma in a relevant field.
• At least 1 year of working experience in an automotive or engineering environment.
• Candidates must possess a valid Class 3 Driving License.
• Able to perform shift work.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.

About the role:

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are rapidly growing, ever-evolving, and seeking new teammates to join us.

This role will report to the Product Director and take charge of managing our air-conditioner products.

As the Product Manager, you will be responsible for the strategic planning, commercialization, and operationalization and drive the growth of your product category. You are involved in full product lifecycle management which includes defining requirements based on customer feedback, market trends, market research, and business goals. You will work closely and support cross-functional teams and our partners and become the point of coordination for ensuring the products deliver the best value and experience for our customers. You will need to be able to build strong rapport, be curious, meticulous and have solid technical competency.

Key Responsibilities:

• Develop and execute a go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans).
• Source, build and maintain relationships with our partners, working closely to design and manufacture new product models.
• You would be required to lead and drive product development, conduct consumer and market research, define product requirements, lead and drive product launches, develop and maintain user manuals, and manage product roadmaps and timelines.
• Partner with software development on the product requirements and oversee smart home integration for the product category.
• Identify and prioritize new product opportunities for the product category, based on market trends, customer needs and competitive analysis.
• Work with marketing to monitor and drive product success.
• Drive innovation within product areas with industry trends and best practices.
• Ensure senior management are up to date with reports and communication on the progress of the product category.

• Bachelor’s degree in a relevant discipline e.g., Management, Marketing, Commerce, Engineering or Finance.
• Minimum of 8 years’ relevant working experience in B2B product management experience with ability to independently lead the agenda.
• No fear of the unknown. You have to be an analytical self-starter, comfortable with complete uncertainty as we look to venture into new product lines or models. You need to be able to dive in and test all angles without supervision.
• Data driven. You need to be able to structure, quantify and qualify information on product research, and present this to stakeholders explaining the logic. Comfort with spreadsheet software and data modelling is essential.
• Strong Business acumen – Understanding of the wider environment within which our business operates and implications of e.g., trends / shifts in sustainability and consumer perception, brand owners’ opportunity & challenges, and being able to drive actionable insights and articulate what products/services to offer to accelerate profitable growth.
• Detailed oriented with strong project management skills on multi-market projects
• Excellent communication skills in English is a must, with a strong preference for candidates with the ability to communicate in Mandarin Chinese at a Business level.

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave

About the role:

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are rapidly growing, ever-evolving, and seeking new teammates to join us.

This role will report to the Product Director and take charge of managing our Home Appliances range of products, especially in the Washing Machines and Refrigerators.

As the Product Manager, you will be responsible for the strategic planning, commercialization, and operationalization and drive the growth of your product category. You are involved in full product lifecycle management which includes defining requirements based on customer feedback, market trends, market research, and business goals. You will work closely and support cross-functional teams and our partners and become the point of coordination for ensuring the products deliver the best value and experience for our customers. You will need to be able to build strong rapport, be curious, meticulous and have solid technical competency.

Key Responsibilities:

• Develop and execute a go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans).
• Source, build and maintain relationships with our partners, working closely to design and manufacture new product models.
• You would be required to lead and drive product development, conduct consumer and market research, define product requirements, lead and drive product launches, develop and maintain user manuals, and manage product roadmaps and timelines.
• Partner with software development on the product requirements and oversee smart home integration for the product category.
• Identify and prioritize new product opportunities for the product category, based on market trends, customer needs and competitive analysis.
• Work with marketing to monitor and drive product success.
• Drive innovation within product areas with industry trends and best practices.
• Ensure senior management are up to date with reports and communication on the progress of the product category.

• Bachelor’s degree in a relevant discipline e.g., Management, Marketing, Commerce, Engineering or Finance.
• Minimum of 8 years’ relevant working experience in B2B product management experience with ability to independently lead the agenda.
• No fear of the unknown. You have to be an analytical self-starter, comfortable with complete uncertainty as we look to venture into new product lines or models. You need to be able to dive in and test all angles without supervision.
• Data driven. You need to be able to structure, quantify and qualify information on product research, and present this to stakeholders explaining the logic. Comfort with spreadsheet software and data modelling is essential.
• Strong Business acumen – Understanding of the wider environment within which our business operates and implications of e.g., trends / shifts in sustainability and consumer perception, brand owners’ opportunity & challenges, and being able to drive actionable insights and articulate what products/services to offer to accelerate profitable growth.
• Detailed oriented with strong project management skills on multi-market projects
• Excellent communication skills in English is a must, with a strong preference for candidates with the ability to communicate in Mandarin Chinese at a Business level.

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave

Function Description

This position serves both Business Development and Service & Support. The position requires detailed knowledge of flight simulation equipment, maintenance, and operation, as well as Collins image generators and display systems. Experience within the Asia-Pacific region and especially with China airlines, training centers, and training device manufacturers is also required. This position works as part of the business development team to identify and follow market opportunities, clarify customer requirements, organize proposal submissions, and conduct contract negotiations. Detailed process knowledge of Collins service and support, and business development workflows and systems is desired.

Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.

Discipline Description
Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues.

Organization Level Description
• Implements functional strategy.
• Establishes operational plans for work area.
• Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline.
• Problems faced are typically complex.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Significantly improves on existing processes and practices.

Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience or, an
Advanced Degree in a related field and minimum 7 years experience.

Familiarization and experience with regulatory authorities is required.

Purpose
Senior Product and Technical Service professional with significant experience. Implements customer support strategy. Works with leadership and Customer Service representatives to develop and execute effective support programs in alignment with projected changes in production processes, equipment upgrades, and/or other product strategy.
Responsibility Statements Subject matter expert for multiple products and services.
Operational lead for complex customer technical matters. Work with Customer Service to review effectiveness of technical support activities and identify customer training and support
needs. Responsible for improvements to product and technical service programs and offerings in alignment with production processes, product changes, and other factors. Direct implementation of product and technical services.

Roles & Responsibilities:

Value Generation 

• Identify and develop new avenues for value creation through high-potential partnerships. 
• Drive partner engagement to exceed planned outcomes. 
• Collaborate with partners to create joint offering that maximize opportunities. 
• Monitor sales performance and implementation outcomes to maximize value. 

High-Potential           

• Identify key partners with high potential aligned with business goals. 
• Build and nurture relationships with high-potential partners. 
• Develop joint business plans that align with high-potential objectives. 
• Ensure partners are well-informed about our industry and GEO areas. 

ACV Optimization

• Focus on increasing Annual Contract Value (ACV) through partner relationships. 
• Collaborate with partners to align their business goals with ACV-driven initiatives. 
• Monitor and analyse ACV metrics, identifying areas for improvement. 

Implementation & Deal Management: 

• Share Best practice of submitting and maintaining deal reg & Deployment reg 
• Manage deal lifecycle, from initiation to closure, ensuring favourable outcomes. 
• Keep track of partner led implementation & their CSAT

Cross-functional Collaboration: 

• Collaborate with sales, marketing, and product teams to align partner activities. 
• Ensure seamless integration of partner vision into ServiceNow strategies. 

Performance Tracking and Reporting: 

• Track partner performance against value creation and their goals. 
• Provide regular performance reports and insights to internal stakeholders. 

Stakeholder Communication: 

• Maintain transparent communication with partners and internal teams. 
• Advocate for partners' needs and requirements within the organization. 
• Collaboration with Partner Success & Quality team for valuable insights 

Market Analysis & Partner Recruitment:

• Conduct market research to identify trends, competitive landscape, and opportunities. 
• Leverage market insights to shape partner strategies & partner recruitment (onboarding) 
• Work with the team to identify potential new partners and help to onboard as and when required

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Salesforce CRM system.
• As a team member provide learning support to more junior colleagues. 

• Replace floor mats & install air fresheners at customers' locations
• To exchange and collect sanitary bin
• Follow all directions given by the Service Supervisor
• Ensure that company equipment remains in good and functional condition
• Maintain a positive and professional attitude when interacting with customers

• No work experience required as training will be provided
• Service technician with installation experience are welcome to apply
• Class 3 Driving license is required
• Must be willing to do outdoor job
• Service-oriented
• Mature candidates are welcome to apply

• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Responsibilities:

Run infrastructure/system operations in School (NBS IT).

• Ensuring that all programme and department operations run seamlessly.

• Managing the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contributing to the design and implementation of infrastructure replacement plans.

• Assist the Undergraduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and College Comms operations to streamline, digitize, and automate current work processes.

Maintain service level agreements and service improvements, and other areas.

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Diploma in Information Technology or other related discipline

• At least 2 years of experience in IT operations

• Possess a good Information Technology background in software and application support

• Proficient in troubleshooting software and application

• Proficient in asp, asp.net languages, MSSQL, and oracle DB

• Experienced in managing Teamsite

• Experienced in Power Automate will be an added advantage

• Demonstrated decision-making and problem-solving skills

• Is detail-oriented and capable of multi-tasking

• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization

• Serve as the functional subject expert for the systems that he / she will be handling

• Possess good teamwork and interpersonal skills

• Good oral and written communication skills

NTU’s Centre for IT Services manages the campus-wide IT Infrastructure and facilitate access to all Enterprise IT systems, as well as Learning systems and Digital Media.

Cyber Security which is part of Centre for IT Services is Responsible for the Cyber Security Governance, Risk, Compliance & Awareness, Architecture, Consultancy & Engineering, Security Monitoring, Incident Response, Threat Intelligence and Digital forensic investigation.

This role will be part of the Cyber Security Defense team. The role is expected to work with various teams throughout NTU to ensure feasible, compliant, and effective implementation in accordance to Cyber Security policies, standards, and procedures.

Responsibilities:

• Develop, implement, and maintain an effective cloud security strategy and architectures that adhere to best practices, industry standards, and regulatory requirements.

• Collaborate with infrastructure team to design and implement and maintain robust cloud security architectures, ensuring principles of least privilege, defense-in-depth and security by design.

• Design and implement security solutions to enable rapid detection and response to cybersecurity attacks.

• Operational support for Security Incident event management (SIEM) and other Enterprise security solutions. (eg Endpoint detection and response, Data Loss protection suite etc) for NTU and Autonomous institutes.

• Ensure standard operating procedures are reviewed up to date as well as operation metric reporting and performance requirements are met.

• Collaborate with internal teams, schools, or departments for onboarding of data sources for the SIEM.

• Review and continually enhance system performance and work with Computer Security Defense team in the development of new use cases to improve our Cyber threat detection capabilities.

• Conduct root cause analysis during system outage and troubleshoot within limited time constraints to ensure end user/ projects operations.

• Identify control gaps or weaknesses in current processes and recommend measures, tools or software application that will enhance the team capabilities and overall security posture of NTU.

• Responsible for capacity planning and disaster recovery testing for Enterprise security solutions.

• Participate in relevant audit activities.

• Responsible to the continuous improvement and support implementation of Enterprise security solutions.

• Participate in security projects or initiatives by the team.

• Lead and drive related Cyber defense initiatives to improve NTU cyber security posture.

Requirement:

• Degree in Computer Science, Computer Engineering, or related discipline

• CISSP, CISA, CISM, GIAC relevant IT security certification 

• At least 8 years of IT related working experience with at least 2 years of prior experience in designing, implementing, and managing security solutions in cloud environments (AWS, Azure, Google Cloud, etc.).

• Candidates with prior experience in Security Engineering and Operations roles will have an advantage.

• Understanding and working experience in Cyber Security Incident detection and response practices and/or processes. e.g. NIST Incident Handling Guidelines, Cyber Kill Chain, MITRE ATT&CK Framework etc.

• Experience with Cyber Security solution such as Security Information & Event Management (SIEM), Endpoint Detection & Response, Threat Intelligence solutions, Privileged Access management or other enterprise security solutions.

• Experience in implementing security audits, controls, and mitigating measures on enterprise security solutions.

• Suitable Candidate with lesser relevant and demonstrable experience maybe considered for more junior appointment grade.