· Overseeing the production process, drawing up a production schedule.

· Ensure planned KPI's of efficiency & performance are met or exceeded.

· Track competencies of subordinates & provide leadership & development as required to achieve objectives.

· Evaluating existing manufacturing processes and identifying areas for improvement.

· Determining problem resolutions and implementing improvements.

· Developing and implementing cost-saving measures and quality control systems.

· Ensuring manufacturing processes, equipment, and products comply with safety standards and legal regulations.

· Evaluate manufacturing processes based on quality criteria, such as efficiency and speed.

· Organize and manage manufacturing workflows and resources.

· Any ad hoc duties requested by supervisor / manager.

Responsibilities:

• Prepare full sets of accounts (AP/AR/GL, account reconciliation, FA registration)
• Ensure timely, accurate month-end and year-end closing
• Coordinate and liaise with internal parties to support intercompany activities
• Liaise with auditors, tax agents, and corporate secretarial agents
• Prepare monthly payments by Internet banking or cheque payment
• Monitor cash flow and bank accounts
• Assist in preparing quarterly GST returns, ECI, and Tax computation
• Support forecasting and budgeting exercises as per corporate guidelines

Requirements:

• Account-related qualification with 4 years of experience in Account field (Recognised Degree or Diploma in accountancy/ ACCA).
• Strong written and verbal communication skills
• Strong organizational skills
• Able to work independently
• Proficiency in SAP B1 will be preferred. An internal SAP consultant will provide SAP training

Key Responsibilities :

• Ensure Accounts Receivables are updated daily into the system and all documents is properly filled.
• Monitor and follow up with customers to ensure timeliness and effectiveness in collection and meeting of collection targets.
• Analyze customers’ payment pattern and trend.
• Ensure month end closing on Account Receivables are as scheduled.
• Conduct regular credit control reviews of key customers.
• Weekly reporting and meeting with the team to resolve any AR related issues.
• Prepare Debtor Aging Report, Debtor Statement, and other reports as deemed necessary.
• Follow up with Sales Team members on verbal orders.
• Undertake any other task as and when assigned.

Job Requirement :

• Diploma in Accounting / Business Administration
• Strong analytical skills and the ability to take initiative and prioritize
• Willing to work in fast paced and multi-task environment
• Good Microsoft Excel skills.
• Ability to meet deadlines and take-on new tasks and eager to learn

JOB DESCRIPTION

· Conduct thorough market research

· Develop integrated sales and marketing strategies

· Create and execute marketing campaigns

· Generate leads through various channels

· Build strong customer relationships

· Ensure consistent brand management

· Analyze marketing and sales data

· Develop engaging and relevant content

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Title: QA/QC & PD Executive (ID7099)
Location: Woodlands
Working Hours: 5days work week, 9am-6.10pm
Basic Salary: $3000-$3200

Job Description
• Establish, update and sustain effective implementation of the plant’s Food Safety
(ISO 22000), Quality (ISO 9001), HACCP, Organic, and Halal Management Systems
and its PRP prerequisite programs, certified by 3rd party certification bodies.
• Ensure compliance to CCP, OPRP and Quality Control Points as defined, coordinate.
non-conformity processes, i.e. product on-hold, re-inspection of rework / disposal of
stock, and final disposition conclusion.
• Laisse with government agencies / certification bodies, i.e. SFA, HPB, MUIS, on all
matters on product registration or plant certification information.
• Evaluate and review acceptability of raw material / packaging from new suppliers.
• Foster cross-functional collaboration within the company and partnership with
suppliers and customers to solve quality and food safety issues in ingredients,
materials, products and packaging.
• Conduct internal audit activities, to verify operation activities meet HACCP, GMP,
hygiene / sanitary, ISO 22000 and ISO 9001 requirement periodically.
• As Master Document Controller, formalize documents for Food Safety and Quality
document and records as per documented information procedure, maintain record.
keeping.
• Capable of collecting data, analyzing statistically, propose actions for KPI improvement.

Requirement:
• Degree holder in Food Technology, Food Science, or related fields
• Has minimum 3 years working experience, QA/QC in relevant industry
• Familiar with ISO standards for Quality and Food Safety, ie QMS 9001, FSMS 22000, HACCP, PRPs e.g. 5S, GMP.

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Duties:

Full spectrum of purchasing process; receiving requisitions forms, sourcing quotations, issuing PO, co-ordinating delivery, reconciliation of DO and POs and liaising with accounts for payment.

Responsible for sourcing and procurement of materials/equipment, equipment rental, other services required by projects at the most competitive price and acceptable quality locally and overseas.

Strong interpersonal, communication, persuasion and analytical skills in reviewing quotations, able to apply terms & conditions of quotations to specific contexts and analyse accordingly.

Perform clerical duties such as filing, sorting, and general admin support.

Other ad hoc duties assigned by management.

Job Requirements:

Must be able to converse in Mandarin (need to liaise with China counterpart).

At least 2 years of relevant working experience in Construction Industry will be an advantage.

Proficiency in Microsoft Office. High level of competence in Excel will be favoured.

Ability to work with team member & independently

Work well under pressure and able to work with Team Member and independently

Familiarise with Singapore and China Import and Export regulations and procedures.

• Assessing the construction project plans and specifications to determine the types and quantities of materials needed. Collaborating with project managers, engineers, and architects to understand project requirements.
• Identifying and selecting suppliers and vendors based on factors such as cost, quality, and reliability. Negotiating contracts and terms with suppliers to secure favorable pricing and delivery terms.
• Developing cost estimates for materials and ensuring adherence to project budgets.Monitoring and controlling material costs to avoid budget overruns.
• Maintaining accurate records of material inventory levels and tracking consumption. Implementing efficient inventory management practices to minimize waste and prevent shortages.
• Placing orders for materials and equipment in a timely manner to meet project timelines. Monitoring and tracking the status of orders to ensure on-time delivery.
• Ensuring that materials meet specified quality standards and regulatory requirements. Collaborating with quality control teams to address any issues related to material quality.
• Communicating effectively with various stakeholders, including project managers, suppliers, and construction teams. Coordinating with different departments to ensure a smooth flow of materials to the construction site.
• Resolving issues related to material shortages, delays, or quality concerns. Implementing contingency plans to address unexpected challenges in the supply chain.
• Maintaining detailed records of material transactions, orders, and deliveries. Generating reports on material usage, costs, and inventory levels for project management.
• Identifying opportunities for process improvement in material planning and procurement. Staying updated on industry trends and best practices to enhance efficiency and effectiveness.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

We are looking for a Performance Marketing Executive to be part of GetGo’s highly energetic and dynamic performance marketing team.

As a data-driven and results oriented digital wizard, you will investigate and understand GetGo’s users’ acquisition journey; with data as your guide, design and execute digital marketing campaigns that are effective at acquiring users. Your responsibilities will range from planning, testing, implementation, optimisation and reporting of performance marketing initiatives to help drive traffic and maximise ROI across organic channels, paid channels, website and app stores.

Day to Day Activities

• Plan and execute paid marketing campaigns across web, app, search, display and digital advertising to drive conversions to our app.
• End to end management of performance marketing activity across paid channels
• Coordinate regular deep dives into the acquisition performance, build report models and analyze the performance of advertising campaigns
• Effectively manage campaign budget spend by keeping track of budget pacing and troubleshoot accordingly.
• Track and report on key results of media activity and provide recommendations to optimise overall spend and performance
• Develop, oversee, and evaluate A/B test campaigns to derive the most effective campaign
• Manage the company’s website and improve traffic and conversions
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team
• Work closely with other teams and stakeholders to ensure acquisition goals are met

Who We Are Looking For

• Experience in campaign management / ad ops role utilizing ad tech platforms, programmatic ad buying, web analytics tools and MMP tools such as Google, Google Analytics, AppsFlyer and Wordpress
• Degree or Diploma in Business Analytics, Marketing or similar field
• Strong analytical skills – familiarity with analytics tools (Google Analytics, Adobe Analytics, or other equivalent analytics tools)
• An analytical mindset and methodical approach – extensive Excel skills and an ability make recommendations based on statistics and experimentation results
• Able to work independently and is a self-starter
• Problem solver and a multitasker that enjoys a fast-paced startup environment
• A good team player with excellent communication and interpersonal skills

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

We are looking for an experienced Digital Marketing Strategist to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.

Job Description & Requirements

Responsibilities include:

Assisting in the formulation of strategies to build a lasting digital connection with consumers

Planning and monitoring the ongoing company presence on social media

Launching optimized online advertisements to increase company and brand awareness

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Responsibilities

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Tik Tok, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

Requirements

• Proven experience as Digital Marketing position or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Working knowledge of ad serving tools
• Perfect knowledge of web analytics tools (e.g. Google Analytics, Semrush, Spyfu etc.
• Analytical mindset and critical thinking
• Well versed in video taking and editing will be in advantage
• Excellent communication and interpersonal skills

• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.

Job Requirement:

• Diploma or Degree in any field
• At least 3-4 years experience in construction industry
• Knowledge in Microsoft Excel, Words and Office
• Good in handling paper work and able to work under stress and fast paced environment
• Good problem solving skill and able to address potential issues proactively
• Good in communication skill (verbal & written) and interpersonal skill

Other Information:

• Working 5.5 days
• Attractive benefits
• Nice working environment & colleagues

Responsibilities

• Direct report to Senior Marketing Manager, supporting Global operations of advertising and marketing for gumi’s game titles.
• Performance Marketing (50%)
• Execute and manage performance marketing campaigns on a daily basis throughout Google Ads, Meta, X or other digital advertising platforms. Liaise with DSPs to run campaigns and manage the media partners’ performance.
• Optimize digital marketing campaign performance and paid marketing budget to drive user acquisition, engagement and revenue for gumi’s mobile games including media planning.
• Ensure marketing data accuracy and quality of marketing performance reporting by working with the data team to deliver accurate and informative digital marketing performance report and optimization suggestions.
• Manage relevant administrative tasks such as invoice checks with media partners.
• Community Management (30%)
• Help plan out community management calendar & content alongside marketing project manager & in-house designers.
• Foster a lively community throughout X and Discord with expert understanding on the project/game that gumi is managing.
• Marketing Support (20%)
• Support Business Innovations department with overall marketing new initiatives and efforts across different projects.

Requirements

• Possess minimum 1-2 years relevant experience in digital marketing hands-on experience and/or community management. Willingness to learn new skills/platforms. Relevant training on performance marketing can be provided.
• Hands-on experience with advertising interface (Meta, Google Ads, Tiktok ads manager, X(Twitter) and emerging social platforms). Bulk upload experience or automation experience is preferred, along with high proficiency in Excel/Google Sheets.
• Strong understanding of online advertising metrics (CPI, CPA, CTR, CVR, CPC, ROAS, ROI, LTV) and has a good grasp of how to manipulate different metrics to read the trends from marketing data and find performance optimization opportunities.
• Has a strong problem-solving mindset and is able to work independently as well as part of a team. Can work in a fast-paced environment and comfortable in responding to changes.
• Passion in mobile games and keeping up to date on latest advertisement trends, social media community trends for games.

Knowledge & Skills

- Capabilities in project planning and scoping, evaluation, logistics, and execution, as well as the use of diverse communication channels to raise public awareness

- Outstanding interpersonal, written, and verbal communication abilities for engaging and interacting with individuals at all levels

- Build and maintain relationships with key stakeholders, including but not limited to beneficiaries and their caregivers, partners, volunteers, government agencies, and community organisations

- Able to establish and maintain positive connections with colleagues at all organisational levels and external stakeholders

- Proficient in data collection and analysis, report writing, budget tracking and utilisation

- Able to manage multiple concurrent activities with tight deadlines

- Capacity to acquire and interpret information in a timely and precise manner, as well as the ability to think methodically, understand implications, and make suggestions

Behavioural Skills

- Engage and establish professional relationships with individuals and stakeholders in all practice contexts to create harmonious working culture

- Promote sense of purpose aligned with values of the organisation

- Adhere to professional standards valued by SAAC, acting in accordance of our values of Love, Integrity, Growth, Honour and Teamwork (L.I.G.H.T)

- Resilient and responds to challenges effectively

I. GEZE Offers

GEZE offers a supportive and cohesive working environments and believe in giving employees long-term opportunities to not only grow as professsionals but also as individuals in a International team. We pride ourselves in developing well rounded and motivated professionals that will become part of the GEZE family for the long-term in order to ensure sustained success for the future.

With our mantra of :' think globally, act locally". we strive to take global concept and successfully adapt them to local markets. As we have ambitious targets to grow Singapore and the regions, this position will offer many opportunities to evolve within the organization in the future.

Join and discover what's possible!

II. Duties & Responsibilities

The main task of the candidate will be to drive the Sales efforts of GEZE products in the Singaporean market and develop long-term relationships with General Contractors, Builders and Architects.

The candidate will also be expected to conduct detailed market research and analysis of all competitors and market trends to ensure we have the right solutions for our market segment and can stay ahead of the competition.

The candidate will need to be up to date on new project information, prepare and organize the launch of the new product lines in addition to organizing product seminars to our target partners.

III. Skills & Experience

• A confident individual that thrives under pressure and enjoys the challenge of winning new projects.
• Organize sales visits and establish new customers in the Singapore market.
• Resolute sales nad marketing expertise allowing candidate to expand GEZE's market share and increase customer base in Singapore.
• Aim to achieve monthly or annual targets.
• Effectively increase product awareness by driving tactical promotional efforts and engagement activities with dealers that include but are not limited to product launches and promotional demonstration tools for key products.
• Strong and effective communication skills to internal & external stakeholders (e.g customers, distributors, staffs, HQ product management) across various levels and functions.
• Good understanding of processess, strong innovative drive as well as pronounced customer and service orientations.
• At least 3 years of working experience in Sales or a similar field.

IV. Education

Successfully completed studies focused on engineering or business administration or equivalent expertise and experience

Responsibilities:

・Manage and develop a team of 3 subordinates in export/import PIC (Sales 50% / Office 50%)

・Prepare quotations and cost management.

・Build relationships with partner companies.

・Negotiate rates with carriers and NVOCCs.

・Deliver performance reports and contribute to strategic planning during monthly meetings.

・Provide weekly progress updates on performance, strategies, and activity outcomes.

・Maintain knowledge and oversee the management of licenses such as ZeroGST, MES, RACA, and others related to export/import.

・Maintain ISO documents related to the department.

Requirements:

Minimum 5 years of experience in Freight Forwarding sales.

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

Key Responsibilities

• Assist the Accounts Manager with full sets of accounts and handling month-end closing activities
• Accounts Receivable and Bank Reconciliation: Maintain accurate financial records to ensure seamless financial transactions
• Support and ensure compliance with all finance filing requirements, audits, procedures, and forms both statutory and internally
• Submit timely and accurate management and GST reports on a monthly basis
• Other administrative duties assigned

Pre-requisites:

• Preferably with related accounting/finance experience and qualifications
• Good knowledge of MS Word and Excel
• Attention to detail and ability to multitask
• Approach tasks with a meticulous and accurate mindset with a sense of urgency

The position is only open to candidates who do not need a work visa.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Job Description :

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition

Requirements

• Minimum 2 years of Sales Experience in Food industry or relevant
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated and results driven
• Team player with good interpersonal skills
• Sales driven and self-motivated with a positive thinking
• Able to work independently
• Articulate, good presentation skill

JOB DESCRIPTION:-

• Work closely with various departments to facilitate and complete monthly closing procedures
• Perform monthly reconciliation of bank, customer, supplier and intercompany accounts
• Process supplier invoices and prepare payments
• Handle and verify petty cash claims and payments
• Support daily operations of Corporate Tresury and Group work
• Support company accounting
• Perform any other accounting and administrative duties as assigned by Supervisor

JOB REQUIREMENTS:-

• Minimum Diploma in Accounting or partial ACCA
• Experience with Oracle is preferred
• 2-3 years working experience in similiar capacity is advantageous
• Strong in advanced Microsoft Excel, and other Microsoft Office skills
• Pro-active and results-oriented
• Meticulous with positive work attitude and warm personality
• Good team player

Additional

• 5 days work week
• Transport pickup at Jurong East/Clementi/Choa Chu Kang MRT Stations;
• Attractive remuneration package for experienced and suitable candidates.

Interested candidate, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278