Job description

· Provide day-to-day support for HR functions.

· Process payroll.

· Maintain and regularly update master database (personal file, personal database & etc.) of each employee.

· Assist in recruitment & selection activities.

· Administer onboarding / exit clearance activities

· Handle work passes application, renewal and cancellation.

· Maintains company organization chart and employee contact list.

· Liaise with insurance company on staff insurance and claims

· Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.

· Handle disciplinary issues of foreign workers.

· Assists to prepare and submit IR8A for all operational workers.

· Manage workers’ quarter.

· Handle company certificate (BCA/ Slots/ Bizsafe) & Company Insurance

· Perform general office administrative duties such as stationary / pantry requisition and maintenance of office equipment / facilities;

· Any Ad-hoc assigned by your superior.

Requirements

· Minimum Diploma or Degree in Human Resource or equivalent

· Minimum 2 years of relevant working experience in HR and Admin functions in construction industry.

· Knowledge in employment act and work pass application process

· Good knowledge in Microsoft Office, especially Excel and Word

· Able to work independently and as a team player

· Good communication and interpersonal skills

· Meticulous and well-organized

· Work Location near to Beauty World MRT Station.

· 5 Days Work Week.

Job Description

We are looking to employ an enthusiastic and customer-oriented inside sales executive to generate quality leads as well as follow up on inbound email and telephone inquiries.

Roles and Responsibilities

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Qualifications and Education Requirements

• Diploma and Degree holders
• 1 to 2 years of proven sales experiences
• Aggressive and self-driven
• Able to work as a team preferred
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• We welcome fresh graduate and career converter who has strong interest in technology sales as career

We are looking for a Senior Executive, Infrastructure and Network to join the team.

As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.

Responsibilities:

· Respond to requests for technical assistance in person, phone, email, onsite support or remote access.

· Installing, configuring, testing and maintaining network-related operating systems, applications, software and management tools.

· Identify and escalate situations requiring urgent attention.

· Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.

· Trouble shooting, diagnosing and resolving hardware, software and other network system problems.

· Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.

· Assist in creating network and email accounts for new users in the company.

· In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.

· Conduct IT audit and certification process.

· Assist in drafting IT security and governance SOPs.

· Facilitate end-user training to ensure the correct usage of IT equipment for users.

· Any other projects that are assigned by the manager.

Job Requirements:

· Higher Nitec or Diploma in IT, Engineering or of a similar discipline.

· At least 3 years of experience in a service desk or helpdesk environment.

· Proactive, resourceful and willing to learn and take on responsibilities.

· Team player with strong analytical, communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

IT Executive

We are looking for a dynamic and passionate IT Executive.

Job Description

• To develop and implement IT operating procedures at Company level with provision of training to all employees.
• Responsible for managing the company’s entire network systems, including but not limiting to hardware configurations and software installations.
• Issuance of IT assets to new hires and collection IT assets
• Responsible for researching, diagnosing and troubleshooting to identify solution(s) to resolve system and/or network issues within the company.
• Act as a liaison between 3rd-party vendor and internal staff during problem escalation until issue is resolved with proper documentation.
• Coordinate warranty services and perform health checks by monitoring availability and functionality of the network systems.
• To manage and keep proper log records of IT issues for traceability and audit purposes.
• Any other relevant duties as and when assigned.

Requirements

• Minimum Diploma holder in Information Technology, Computer Science or similar field.
• Equips with 2 to 3 years of relevant working experience with extensive knowledge in computer hardware systems and familiarity in general OS systems, Enterprise, programming languages and office software applications.
• Has good IT and problem-solving skills
• Demonstrate project management skills, goal-oriented, and possesses strong delivery/milestone focus
• Excellent interpersonal communication skills and stakeholder management skills, good collaborative team spirit, and a can-do attitude.

Job Description :

-Manage the CEO’s calendar, scheduling meetings, appointments through close communication

-Coordinate meetings and conference calls

-Research and gather information on various topics to support Management’s decision-making process

-Proactively anticipate CEO’s needs and take initiative to address them independently

-Support the Corporate Planning & Coordination department to draft and prepare professional documents, presentations, or reports as assigned

-Organize, plan, and perform other administrative duties as assigned

-Manage and maintain databases, records, and confidential files, ensuring data integrity and security.

-Assists in ad-hoc reports on special projects as needed

Requirement:

-Minimum Bachelor’s/University degree or equivalent experience

-5 Years of experience from EA or Administrator

-Highly proficient in Microsoft Office

-Consistently demonstrates clear and concise written and verbal communication skills

-Can Work indipendently

Sciente is a multi-award winning and a leading business technology consulting services provider within banking and insurance industry sectors of Singapore, Malaysia, India, Philippines and USA.

This contract role is to cover the Lead Accounts Executive during her maternity period. Role may be converted into a permanent role based on the business demand during 2024.

The incumbent will assist the Accounts department in the full-spectrum of operational activities:

• Manage activities for full set of accounts;
• Perform daily accounting and finance duties including receivable and payable processes, general ledger, tax and bank reconciliation, etc.;
• Manage end-to-end process of Scope of Work (SOW) for services offered to clients and issuance of invoices accordingly;
• Monthly processing and checking of payroll and reimbursement for external associates;
• Preparation of ageing report and follow up with customers on outstanding payments;
• Maintain proper filing and documentation of records;
• Maintain the fixed assets register and ledger;
• Assist Manager in meeting the stipulated dead-lines for various transactions such as GST returns, IR8A, IR21, tax returns, etc;
• Participate in Payroll projects including implementation/replacing of system;
• Assist in auditing the accuracy, completeness of the documents and records (ie. SOW, Invoices, payroll information, contract, etc).
  

Qualifications and Experience:

• At least a Diploma in Accounting or equivalent;
• At least 4-5 years of relevant work experience related to activities for full set of accounts is mandatory;
• Able to use an accounting software, preferably Tally;
  Excellent communication (verbal/written) skills in Malay (Bahasa Malaysia) and English are very much required because this role requires communication with Malaysia govt. agencies;
• Confidence in communication with clients on a regular basis;
  Proficient in Microsoft Office applications such as Word/ Excel;
• Experienced in high volume invoice management, hands-on with Singapore payroll, expense claims etc., AR/AP operations and in submitting GST returns, IR8A, IR21 etc.
  

Our office location is in Changi Business Park, near to Expo MRT.

To know more about us, please visit https://www.sciente.com

Only shortlisted candidates meeting mandatory skill requirements shall be notified.

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

As an Accounts Payable, you will play a crucial role in ensuring accurate financial transactions, timely payments, and assisting in ad-hoc payroll processing. This position demands meticulous attention to detail, time management to meet datelines and month-end closing working along with the FM. There will be some form of cash handling and cashiering working with income auditor.

1. Accounts Payable:

• Daily input of all Tax invoices received into SUN accounting system,
• Process Tax invoices and Expense claim reports for payment approval.
• Prepares payment via OCBC Velocity single or batch run for approval and authorization.
• Verify and reconcile vendor statements (SOA) to maintain accurate and complete records.
• Ensure compliance with internal policies and external payment regulations.
• Resolve discrepancies with vendors and internal departments.
• Manage cash float reimbursement, working with income auditor.

2. Payroll Processing (Assisting FM):

• Administer and process ad-hoc payroll accurately and timely, verified by HR.
• To address employee inquiries related to ad-hoc payroll matters.

3. AP and GST Reporting:

• Prepare, reconcile accounts payable and timely close of AP for month-end closing, working with Procurement and Receiving on early cut-off of invoices,
• Prepares the accruals journal at month end for regular suppliers and delivery dockets not paid.
• Collaborate with the finance team to provide accurate financial data.
• Reconcile bank statements and credit card transactions and ensure accuracy of all financial transactions.
• Prepare quarterly GST Input tax returns for review.
• Other ad-hoc assignments and projects as needed.

Qualifications:

• Bachelor's degree in Accounting, Finance, or related field.
• Previous experience in both accounts payable and payroll functions, preferably in the hospitality industry.
• Strong understanding of accounting principles, tax regulations, and labor laws.
• Proficiency in relevant accounting software and Microsoft Office Suite.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal abilities.
• Proven ability to work under pressure and meet deadlines.

Responsibilities:

· To communicate and manage delivery schedules to meet the customers needs

· Co-ordinating with various departments on the production process from graphic, printing, binding to packing and resolving problems encounter in these areas

· Process and follow up on customers' orders

· Involve in customers’ visits when they are in the plant and provide assistance when necessary

· Attend to customers phones and e-mails enquiries

· Ensure timely and accurate shipment of products to local and oversea customers.

· Manage customers records and provide orders information to customers

Requirements:

· Minimum GCE “O” or equivalent

· At least 2 - 3 years of relevant experience, preferably with manufacturing operational exposure

· Proficient in MS Office

· Pleasant personality and good interpersonal communication skills

· A mature, self-driven and proactive team player

· Meticulous, able to multi-task and work independently

HR Duties:

• Conduct recruitment effort for all vacancies and in charge of related matters pertaining to new employee orientations & documentations etc.
• Be responsible for generating and upkeep of documentations relating to Human Resource Executive.(Staff P-Files )
• Handle employee on boarding and off boarding
• Calculating employee overtime
• Manage the leave, claims & payroll modules in Human Resource Software.
• Assist in preparing & maintaining the Employee Handbook, Organization Chart and Employee Directory etc.
• Be in charge of insurance matters of staff which includes document submissions, follow-ups with insurer etc.
• Apply training course to employee
• Assist in the management of staff welfare functions (i.e. events, trainings etc.)
• Assist with office administration–including pantry management, procuring office supplies or furniture, invoice management etc.
• Communicate with staffs on human resource and administrative functions.
• Answering enquires from employees.
• Stay updated with MOM guidelines and COVID regulations, and ensure the office is compliant with the most updated regulations.
• Application, Renewal and Cancellation MOM work pass
• Perform any ad hoc administrative duties as assigned

Selection Criteria and Minimum Qualifications:

• Diploma/Advanced/Higher/Graduate Diploma in Human Resource Management or equivalent working experience as a HR/Admin Executive
• Possess good communication and interpersonal skills.
• Possess good understanding of employment law and processes
• Good knowledge of MOM regulations and other statutory board’s regulations.
• Ability to multi-task in a fast-paced work environment and meet deadlines.
• Able to start work on short notice

Tasks & responsibilities

· Handle full spectrum of Accounts (General Ledger)
· Support our Sales team on the project purchasing and billing.
· Prepares monthly and yearly closing of accounts.
· Monitor income and expenses closely.
· Input accounting entries and ensure the integrity of data in the system.
· Maintain a proper filing system to ensure files are recorded.
· Assist Tax Agent in the preparation and filing of tax returns and ensure compliance with relevant regulations in Singapore.
· Prepare financial reports, including balance sheets, income statements, and cash flow statement.
· Conduct cost accounting activities to monitor and control expenses.
· Assist in monthly closing of accounts & processing month end journal.
· Analyze & prepare GST reports, perform monthly bank reconciliation.
· Assist in the internal and external audits to ensure compliance with financial regulations and company policies.
· Manage accounts payable and accounts receivable processes accurately and in a timely manner.
· Perform additional accounting task assigned by the Finance/Accounting Manager and Group CFO.
· Handling of all Accounts related matters.
· Provide general office admin support being assigned by manager/CFO.
· Receive telephone calls and direct callers to the appropriate officers and provide available information, where required.
· Travel overseas as and when required.
· Perform any job assigned from time to time by the Management.

We are seeking an experienced marketing executive with a strategic vision to join our growing organization. In this position, you will work to develop marketing strategies and campaigns to increase company revenue and grow product awareness. You must have extensive knowledge in marketing, sales, and promotion, coupled with a creative mindset and strong leadership skills.

Duties and Responsibilities

• Develop a marketing strategy in accordance with the overall company goals and vision
• Prepare and manage a marketing plan for an intended product, service, idea or event
• Help create and promote the overall brand identity of the company
• Be a vital force in the creation and distribution of all varieties of marketing materials
• Plan, direct, and organize advertising and promotional campaigns/events
• Collect and analyze market research data and apply it to current projects
• Identify potential markets and test them extensively
• Provide updated status reports with statistics concerning current marketing projects
• Run campaigns across multiple social media platforms
• Design and oversee ad layouts
• Write copy and content for marketing material
• Attend marketing conferences and seminars as required
• Oversee and prepare marketing budgets
• Establish beneficial pricing strategies with Manager
• Foster and manage positive customer relationships

Requirements and Qualifications

• Bachelor’s degree in marketing, business administration, or related field; Fresh Graduate are welcome
• Extensive experience in sales, marketing, advertising, and brand management will be preferred but not necessary
• Experience in website design and content development; experience in copywriting preferred
• Digital marketing/advertising expertise preferred
• Experience crafting spreadsheets and other data collection/presentation methods
• Extensive knowledge of current and relevant markets preferred
• Stellar written and oral communication skills

Responsibilities:

• Responsible for the full spectrum of General Ledger (GL) functions
• Assist in month-end / year-end closing.
• Responsible for reconciliation and updating of balance sheet schedules (Fixed Asset, Prepayment, etc)
• Prepare the required audit schedules for month-end and year-end audited financial statement
• Update monthly cash flow file.
• Reconciliation of Interco transactions, communication discrepancies and confirmation of balances
• Prepare quarterly GST submission & returns
• Support external audit activities and prepare information with tax agent during year-end financial audit
• Maintain a proper filing of documents
• Any ad-hoc tasks as assigned

Requirements:

• Diploma in accounting or equivalent professional qualification
• Possess 1-3 years’ relevant experience in General Ledger preferred
• Meticulous, good time management and communication skills
• Positive attitude and willing to learn
• Able to work independently with minimum supervision
• Experience with SAP B1 is advantage

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Responsibilities

• Set up, prepare and model building development as planned /designed by Architect/QP, in BIM (Revit) – Architecture according to BCA BIM standards
• Competence in preparation of 2D and 3D AutoCad Drafting
• Draft submission Cover Letters addressing respective building authorities for various the project development stages
• Submission of drawings and documentations to all building authorities – URA, BCA, SCDF, LTA, NEA, PUB, NParks, etc to obtain respective Approvals /Clearances, including Amendments
• The above apply to all major stages of project development – DC, BP, Tender, Construction, and TOP/CSC.

Requirements

• Diploma in Architecture/ Built Environment/ BCAA Diploma in Architecture (Technology) or its equivalent
• Minimum 3 years of relevant experience in the construction industry
• Conversant in BIM (Revit) and AutoCAD platforms to perform drawing and design work
• Experience in Corenet Submission requirements, procedures and standards for BIM (Revit) and AutoCad (2D) format
• Experience in the use of BIM tools for design / tender / construction documentation
• Experience in annotations and descriptions for 3D models and 2D drawings.
• Knowledge in basic regulatory requirements (URA, BCA, SCDF, PUB, NEA, LTA, NParks, etc), and Arch related Codes of Practice
• Experience in annotations and descriptions for 3D models and 2D drawings
• Skills in presentation applications like V-Ray, Lumion, Enscape, etc will be advantage
• Possesses good interpersonal skills for coordination and collaborative processes on multi-disciplinary basis
• Only Singaporean

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

JOB SUMMARY

Provides administrative, project and executive support to the Director by ensuring that all tasks are completed according to established policies and procedures in an efficient, timely and accurate manner.

JOB RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

• Maintain and organise a full set of records for all files, minutes, activities, projects and data bases and to obtain all information from internal and external stakeholders and knowledge at fingertips and able to engage all stakeholders and customers and advise them on all issues raised.
• Organise meetings & take minutes and provide timely updates on the actionable items assigned to each person.
• Writing reports, updates and analyse issues and to achieve set outcomes and proactive in achieving creative solutions. Present papers and persuade the audience,
• Quickly understands the business and be a value-add contributor.
• Detailed and meticulous, must be committed to work, willing to be involved without being asked and to achieve results on all on-going matters and even in fluid situations.
• Result oriented, self-starter, starts and completes all tasks with achievements within time-frame and constantly improves tasks.
• Well organised in calendar, handling of reports, following up on work tasks and answering email correspondence, scanning of documents and mailing of letters or packages.
• Other general administration ad hoc job as instructed by management.
• Logical, clear and concise writing and ability to grasp concepts and to communicate ideas and issues at hand. Ability to write a good summary.
• Excellent communication and speaking skills;
• Any other tasks requests by the Legal Director, Management and the Board.

1. General and Administrative

· Uphold company’s core values and maintain a professional appearance and demeanours that reflects the company’s commitment to quality, continuous improvement and care and respect for individuals.

· Plan and coordinate with relevant team(s) to produce and prioritize jobs and, when necessary, reorganize to meet deadline changes and updates.

· Comply with all health and safety standards and workplace legislation.

· Communicate effectively with the assigned supervisor, internal teams and own team, informing and updating them regularly to guarantee that customer objectives are met and follow systems and procedures outlined in the company manuals.

2. Scope of Work

Operations Management

• Determine priorities dynamically and set planning assumptions for work-in-progress levels by products, cycle times and yields
• Manage manufacturing key metrics including loading, performance to commitments, on-time delivery and bottlenecks
• Evaluate the sustainability of manufacturing processes by preparing rough-cut capacity plans
• Improve operation planning through use data analysis.
• Analyse production efficiencies

Maximize resource utilization

• Manage material requirements planning taking into account the sales forecasts, production plans and production capacities
• Manage a balance between production requirements and manpower resources

Conform to management system requirements

• Integrate quality principles and methodologies to enhance engineering performance
• Evaluate Workplace Safety and Health management systems for compliance and improvements

Contribute to continuous improvement

• Evaluate the organization’s approach towards a lean enterprise
• Manage innovation practices in organization
• Analyse data for business insights identification
• Review manufacturing processes to reduce working capital and optimize inventory levels

Influence organizational development

• Develop on-the-job training program
• Develop workplace learning plans
• Lead change management in the organization
• Conduct interviews and make hiring decisions
• Resolve workplace grievances and disputes

Job Requirements:

• At least 6 years’ experience in production management
• Successful implementation of 5S, Kaizen, Lean Manufacturing, TQM, Lean Six Sigma advantageous
• Proficient in MS Office

Competencies:

• Technical Minded
• Hands On
• On the Ground
• Develop Staff
• Problem Solving
• Decision Making
• Communication
• Drive for Improvement
• Sense of Urgency

We are looking for a Payroll Executive to join the team.

As a Payroll Executive, you will be playing a pivotal role in managing and executing the organisation’s payroll processes. You will contribute significantly to organizational efficiency and foster a positive employee experience by ensuring employees are compensated accurately and on time. Adaptability to evolving regulations and a proactive approach to problem-solving are traits that contribute to success in this role.

Responsibilities

• Implement full spectrum of employee payroll cycle and functions.
• Ensure monthly and ad-hoc staff salary payments, together with reimbursement claims, are processed promptly.
• Manage and update employees’ payroll records and documentations.
• Submission of claims for Maternity Leave, Paternity Leave, Childcare Leave, NS Make-Up Pay claims and other government fundings.
• Prepare and submit monthly contributions details to Central Provident Fund Board.
• Submit employees’ income information to Inland Revenue Authority of Singapore via Auto-Inclusion Scheme.
• Process tax clearance (IR21) for foreign employees.
• Process insurance claims for staff.
• Respond to staff enquiries for payroll matters.
• Generate monthly payroll summaries for Finance Department and liaise with internal and external auditors during payroll audit.
• Assist with other ad-hoc HR duties as assigned.

Requirements

• Diploma in Human Resources, Finance, Administration or related fields of study.
• At least 5 years of relevant experience.
• Understand and well-versed with local employment laws and tax regulations.
• Meticulous, able to work independently and proven strong time management skills.
• Able to demonstrate integrity and ownership during the course of work.
• Proficiency in MS Excel.

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Responsibilities

• Resolve day-to-day business application operational issues & requests within SLA
• Ensure day-to-day activities, projects / change requests are done in compliance with REC IT Control Policies & Procedures
• Liaise with key users and Business Process Owners (BPO) to identify pain points and problem areas that require IT solution. Then capture specific requirements, propose cost effective solution, coordinate activities and implement
• Prepare and maintain up to date business process flows, configuration documents, technical / functional specifications, test scenarios / case creation, conduct user acceptance testing & roll-out solutions
• Establish rapport with end users from different departments, other IT members, and vendors to meet targets & KPIs

Requirements

• Min Degree in Computer Science, Information Systems or Business related with minimum 3 years of relevant experience
• Well-developed understanding and working experience on SAP (or any other ERP) modules such as PPE (Production Planning & Execution), MM (Materials Management), WM (Warehouse Management), SD (Sales & Distribution), and TM (Transportation Management)
• Experience in SAP IBP (Integrated Business Planning) is preferred but not required, or experience in any other planning tool for Supply Chain Planning such as Microsoft Dynamics 365, Netsuite, IBM, etc. will also be considered
• Must be able to do basic configurations in SAP or whichever applicable ERP / planning tool
• Integration experience with other legacy or 3rd party systems

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

• Draft business reports, social media posts, write ups etc
• Collaborate across different business units to support the execution of projects and tasks when necessary
• To liaise with the reporting officer/management to develop and deliver strategic operational goals
• Facilitate in the creation of memos, SOPs, forms, presentation materials etc
• Lead and manage document tracking and administrative initiatives
• Ability to deliver presentations to internal and external stakeholders when required
• Assist in liaising and sourcing of vendors for office related equipment and/or services
• Assist and support the coordination of visits
• Assist and support in the planning and execution of events and tradeshows
• Provide administrative and operational support as assigned by the reporting officer

Requirements

• Diploma/Degree holder in Business, Marketing or equivalent
• Minimum 3-4 years of relevant experience in operations related activities or equivalent
• Possess good organisation acumen, excellent communication and interpersonal skills to engage management and stakeholders
• Ability to work efficiently to meet tight deadlines.
• Comfortable with ambiguity.
• High learning ability, agility and adaptability
• Meticulous, well-organised, detail-oriented, pro-active and able to multi-task
• Excellent time management skills and ability to prioritise work
• Able to work independently as well as a team player.
• Good working knowledge of Microsoft Office programs such as MS Word, Excel, PowerPoint etc.