Provide marketing consulting to Domino’s international Master Franchisees to influence strong marketing strategies in all markets to grow and protect the brand while enforcing and educating on brand guardrails and principles. Team member responsibility is at market/master franchisee level, not at store level and therefore must have experience setting strategies, building plans, and ensuring execution. This individual will report to the Marketing Director or Manager of the respective region.

Educating

• Educate and consult markets on creating marketing strategies based on the “Domino’s way” of doing marketing, retail, sales, and profit focus with long-term growth in mind.
• Educate markets on the use of the Domino’s Brand Portal, focusing strongly on the Global Brand Positioning with the intention to drive brand consistency across the world.
• Educate the master franchisees to make disciplined marketing decisions based on data, facts, and consumer research.
• Provide access to tools and educate markets with such tools around pricing, brand positioning, product development, menu optimization, communication and media selection and allocation (digital and non-digital).
• Team member will educate markets on brand actions around defining, protecting, and growing the brand.
• Inspire markets with case studies that reinforce brand principles and guidelines.

Consulting

• Consult markets on key topics such as pricing, brand positioning, product development, menu optimization, communication and media selection and allocation (digital and non-digital).
• Drive increased effectiveness and consistencies of franchisee marketing programs across the region by consulting on the design and optimization of their calendar planning, campaigns, advertising, and media strategy.
• Consult with markets in tracking KPIs for critical metrics based on global benchmarks and suggests ways to reach said KPIs  
• Facilitate consulting with digital COE on topics including but not limited to optimization of owned e-commerce platforms (OLO, mobile, app), performance media (display, affiliate, paid social, SEM, and others), and image-driving media (owned, display, social, etc.). Ensure digital plan is connected to broader marketing plan and that brand principles are followed.
• Demonstrate marketing leadership skills with franchisee marketing teams and wider business.
• Provide consulting on how to best use data and insights to drive internal alignment within the business and externally with sub-franchisee partners where applicable.
• Help franchise marketing partners build use cases for consumer research investments.
• Support markets in translating consumer insights into actionable marketing strategies.
• Act as a thought partner to markets and cross-functional team members (matrix organization structure)

Building

• Manage collection, analysis and communication of best practices related to marketing calendar management and marketing activity.
• Develop DPI assessment reports for all markets.
• Lead and develop global tools, processes, principles, guardrails, and guidelines that are relevant not only for the specific markets or region the consultant is responsible for but also for the broader international community.
• Ensure that the Domino’s brand is positioned in a clear, consistent, and concise manner in international markets, while allowing for initiative and entrepreneurial freedom tied to the local consumer needs and wants
• Active and integral member of the wider DPI Marketing community and collaborator to thought leadership programs at the center that support in evolving the role of international marketing within the organization.

Facilitating

• Facilitate the creation and sharing of global case studies and benchmarking working closely with country leadership teams in the region as well as cross-functional DPI teams. The development of case studies should serve as a conduit to career development and exposure to leadership.
• Facilitate the gathering of key KPIs and documentation from master franchisees to report back to COEs to create and feed specific tools.
• Leverage available tools to validate all the elements of the Domino’s Consumer Value Equation
• Facilitate conversations and discussions not only with the master franchisees’ marketing teams but also the C-suite team.

• Monitor execution of marketing plans and share best practice from the Domino’s ecosystem, the category, and other categories
• Monitor overall e-commerce KPIs and monetization of digital programs.
• Align on key market priorities with relationship owner and work collaboratively with other COEs.
• Team member will not execute on behalf of the markets and will not manage vendors on their behalf.

Collaboration

• Work collaboratively with business teams to identify marketing priorities at the master franchisee and market level
• Share market knowledge and learning with cross-functional counterparts.
• Develop and drive holistic business solutions that touch multiple departments and drive meaningful change.
• Ensure that marketing solutions do not create undue stress on other business lines.
• Be the “voice of the consumer” in discussions with other departments.
• Model cross-functional working behaviors with digital, A&I, and business partners.

MADE FOR YOU ? ONLY IF…

• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 200 people.
• You know how to identify talents and develop them; red chair and buzzer: it’s your turn!

• Support Regional Head of Marketing (HOM) to drive respective brand innovation pipeline with cross functional teams to develop and implement annual 12month and 36 months planning roadmap. This includes establishing the pipeline value and delivery of the plans to achieve targets.
• Support HOM to execute brand strategies and execution plan with our local markets to drive recruitment and penetration of new users and user retention.
• Execution plan may include development of marketing briefs and partnership with agencies to develop campaign etc.
• Lead/ Support translating growth opportunities into a clear project brief and drive ownership of the project in the gates of (I4G/A4E).
• Demonstrate Project leadership in seeing through concept (strategy) into action (on shelves) for multi-markets projects.
• Project management includes steering of the discussion:
  • Support HOM to develop portfolio review and pricing.
  • Manage development of project and work with HOM and cross functional teams to set expected timeline and relentlessly steer towards delivery.
  • Work with local markets and align with execution requirement includes development of copy decks in packaging development to signing off to print
  • Ensures alignment of local teams with the category strategy by intensive monitoring of local portfolio, reviewing of local competitive environment
  • Contribute to a winning sales and marketing team culture with strong collaboration and growth mindset
• Foster strong external/ internal relationship and trust through concise briefs and regular feedbacks (for regional projects and local campaigns as aligned in the CBM ways of working)
• Proactive collaboration and joint KPIs with local and cross functional teams.  

• Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the business
• Manage large national modern distribution accounts and oversee the expansion of sales, introducing new products/services to clients and organizing visits to current and potential customer
• Manage trade spend and negotiate Client Trading Terms
• Implement Company’s sales policy and adapting it to the client’s situation
• Achieve annual volume objectives pre-established by the Company based on the company’s sales and promotional policy.
• Analyze and follow up of client profitability and evaluate promotion effectiveness
• Work with the “Point of Sales Managers” team to ensure regular and effective activities in the stores, in addition to obtaining the best standards of execution in the channel.
• Conduct Join Business Plan with client to align plan to achieve sales targets and increase brand sales and gain creditability from customers.
• Perform reviews with client to provide visibility of moving forward plan and YTD performance.

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Manager focused on Japan. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, and fostering partnerships to increase our transaction volume in these key markets.

Your Mission

As a Growth Marketing Manager for Japan, you will:

1. Drive growth initiatives and strategies in Japan, ensuring significant market penetration and user acquisition.

2. Organize and execute multi-channel marketing campaigns, coordinating closely with internal teams and external partners to maximize reach and impact.

3. Lead product launches in the region, tailoring strategies to meet local needs and preferences.

4. Experiment with new paid channels to identify and scale successful tactics, optimizing for cost-effective customer acquisition.

5. Collaborate with local partners, including travel agencies, platforms, and expat groups, to explore innovative avenues for transaction volume growth.

6. Manage social media content, ensuring engaging and relevant material that resonates with our target audience in Japan.

7. Work closely with the analytics team to monitor campaign performance, generate insights, and produce comprehensive reports to guide future strategies.

About You

• Experience: You have at least 5 years of marketing experience in Japan, with a strong preference for backgrounds in fintech or related industries.

• Localization Expertise: You possess a deep understanding of local nuances across Japan markets and are skilled in tailoring strategies to fit diverse cultural contexts.You need to be a native Japanese speaker.

• Team Collaboration: You are a proactive team player with excellent project planning skills, capable of leading cross-functional initiatives.

• Data-Driven: Your approach is rooted in analytics; you leverage data to inform decisions and drive growth.

• Creativity: You bring creative flair to your strategies, constantly seeking innovative ways to engage audiences and achieve objectives.

• Communication: You are an effective communicator, able to articulate ideas clearly and collaborate efficiently with teams and stakeholders.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in Japan, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Join Us

If you're excited about making a real impact in a company that values transparency and innovation, we'd love to hear from you. Apply now to become part of our mission to revolutionise the world of international finance.

Wise is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on our mission and values, visit Wise.Jobs.

Stay connected with life at Wise by following us on LinkedIn and Instagram.

As the Communications Manager, you will create, implement and oversea communication programmes for key initiatives in Student and Academic Services Department (SASD) and others where applicable in NTU.

Responsibilities

• Develop and implement communication plans targeted at NTU staff and students in relation to the university’s key student-related initiatives and other relevant projects like enhancement of student intranet.

• Develop content and direct creative execution to provide a consistent, targeted, and impactful message.

• Work collaboratively with the key stakeholders on change communication matters like presentations, communication materials etc.

• Build and maintain solid partnerships with internal NTU stakeholders to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.

• Design campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programmes.

• Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.

• Contribute ideas for new programmes, researching and recommending innovative branding techniques.

• Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programs within the business and assigned departments.

• Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.

• Stay informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.

• Design and deliver differentiated communication messages for stakeholder groups identified for Target Operating Model (for student and academic services).

Requirements

• Minimal 8 years in strategic communication, project communication or equivalent, in large organisation.

• Experience in change management with the ability to effectively communicate and facilitate organisational change initiatives.  Experience in this area will be considered a bonus.

• Strong, versatile copywriting skills to create engaging and impactful content across various channels.

• Proactive approach in resolving problems and issues as they arise.

• Critical thinking abilities coupled with excellence in crafting clear and concise messaging.

• Good organisational, planning, and coordination skills to manage multiple projects effectively.

• Ability to multi-task and re-prioritise as needed.

• Desire to take full ownership of assigned projects and can work independently.

• Ability to manage multiple projects simultaneously ensuring deadlines and objectives are met.

• Possesses a sense of urgency; is self-motivated and meticulous attention to detail.

• Strong interpersonal skills and ability to build collaborative relationships,

• Good verbal presentation and written skills, group dynamic, and facilitation skills for engaging communication.

• Working knowledge of Microsoft Office and web content management systems experience.

• Driven to achieve goals and deliver high-quality outcomes with a focus on measurable results.

• Eagerness to seek out new knowledge, skills, and experiences to enhance professional growth and development.

• Demonstrated ability to collaborate effectively with colleagues and contribute to a positive team dynamic.

• Willingness to embrace change and adjust to evolving priorities or circumstances.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, Finance is responsible for :

Operational & Service Delivery

• Manage and oversee the day-to-day operations of the University's Shared Services Finance-Fixed Assets team, ensuring adherence to the University's accounting policies and internal controls.
• Ensure the accuracy and timeliness of all asset activities, including capitalization of assets under construction (work-in-progress), asset acquisition, disposals, transfers, and depreciation postings.
• Review asset-related journal postings, Asset Under Construction costing for settlement to final assets, schedules, reconciliations and reports prepared by the team.
• Review and approve asset disposals via the Asset Management System (AMS).
• Review Monthly/Quarterly/Year-end Financial closing reports, ensuring all reporting/schedules and adjustment entries are accurately and promptly prepared/posted.
• Liaise with Internal/external Auditors regarding audit queries.
• Supervise and coach team members, to ensure all deliverables of the team are completed accurately and on time.
• Develop team members to groom them for more complex/senior roles in the team.
• Ensure Standard Operating Procedures and Knowledge Articles are up-to-date and properly documented.
• Monitor and manage KPIs and SLAs to ensure they are achieved with the highest level of customer service.
• Identify automation and process streamlining opportunities and collaborate with relevant teams on system implementation, enhancement, and user acceptance testing.
• Participate in ad hoc projects based on business requirements.

Relationship Management/Customer Relations

• Cooperate and build positive relationships with peers and supervisors to ensure process efficiency and consistency.
• Communicates with customers and other employees to resolve queries/address requests and concerns.

Requirements

• Degree with at least 6-8 years of related working experience, preferably in an educational institute.
• Experience in ERP financial system (e.g., SAP Hana is preferred).
• Good knowledge of Microsoft Office applications (e.g., MS Excel, Word, PowerPoint).
• Good communication skills, both written and oral.  
• Detailed oriented, meticulous with positive attitude.
• Resourceful, self-driven, proactive, problem solver, ability to work independently.
• Good organisational and planning skills.
• A team player who works well with various stakeholders.
• Ability to work well under pressure.

Are you passionate about driving brand awareness and engagement across diverse APAC markets?

Do you thrive in a dynamic, results-oriented environment?

Ready to lead impactful marketing campaigns while working closely with global and regional teams?

Ready to collaborate with cross-functional teams to create effective content and messaging tailored to various industries and regions?

Key Responsibilities

Strategy development: Develop regional marketing strategies aligned with overall company objectives, targeting specific segments and maximising market opportunities. With localisation being a key to our success, being able to implement and orchestrate our regional and country marketing plans through compelling campaigns that attract new clients and engage our existing ones is essential.

Budget management: Create and manage the regional marketing budget, allocating resources effectively to achieve desired outcomes within financial constraints and maximise ROI.

Campaign planning and execution: Drive the planning, development and execution of marketing campaigns in the region to generate brand awareness, engage target audiences and drive sales. Conceptualise and execute the campaigns across the prospect and customer lifecycle. Ensure the integrated marketing campaigns and initiatives work across various channels, including digital, social media, traditional media, events and sponsorships.

Market research and analysis: Conduct market research to understand customer needs, competitor activities and industry trends. Analyse data to identify market opportunities and adjust strategies accordingly. Leverage global content to develop a localised marketing program to grow engagement in APAC. Stay abreast of industry trends, emerging technologies and best practices in brand management and marketing. Recommend innovative approaches to enhance brand visibility and relevance within the region.

Product positioning and messaging: Develop clear and compelling messaging and positioning of products and services to differentiate them in the marketplace and address customer needs. Establish positioning, identify target audiences and develop marketing plans with specific objectives across different channels and segments.

Team management: Lead and develop a small regional marketing team, providing guidance, setting goals and ensuring they have the necessary resources and support to achieve objectives. Collaborate and align with other marketing teams especially Digital Marketing, Product Marketing and Content Marketing to ensure marketing programs are completed successfully.

Brand management: Maintain brand consistency across all marketing activities within the region and ensure adherence to brand guidelines in promotional materials and communication. Champion brand guidelines and ensure consistency in brand messaging, tone and visual identity across all marketing touchpoints and channels.

Performance analysis: Track, analyse and report back on marketing campaign performance with KPIs to measure success and identify areas for improvement. Provide reports and insights to management. Use the insights to optimise marketing strategies and tactics.

Stakeholder management: Build and maintain relationships with key stakeholders, such as regional sales teams, external agencies, vendors and industry partners, to drive collaboration and support marketing strategies.

• At least 5 -7 years of B2B marketing / campaign management experience. Regional exposure would be great!
• Good balance of personal initiative and a true team player, along with a positive, proactive and energetic approach to marketing and growth.
• A confident and articulate marketer with excellent and flexible communication, content and copywriting skills.
• Fluent written and spoken English.
• Thorough understanding of and experience with the marketing mix including segmentation, targeting and positioning.
• CRM management and marketing automation experience, ideally Salesforce and Marketo.
• Track record of working closely with sales teams to generate measurable leads.
• Excellent analytical skills with the ability to interpret data, generate insights and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Highly organised with excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

The Office of Admission is looking for a Manager to join their team:

Responsibilities

• Manages and provides information to prospective local/Post Graduate students about the University’s programmes and enrolment policies.

• Manages the admissions and application processes for local/Post graduate students and participates in admission decisions for exceptional cases.

• Implements communication plans for the University’s programmes to internal and external stakeholders as well as potential local/ Post Graduate students.

• Organises reports to analyse and evaluate market trends, existing partnerships and services, and their impact on local enrolment numbers in meeting the University’s targets and objectives.

• Administers all communication to students, faculty members and managers to ensure clarity on all local/Post Graduate admission requirements, processes and updated changes.

• Supervises support staff to ensure adherence to the procedures and guidelines for providing advice and information to prospective local/Post Graduate students while maintaining a high level of customer service.

Requirements

• Bachelor’s degree in any related field from a recognized University.

• At least 4 to 6 years of supervisory and related work experience preferred.

• Strong in data analytics and use of Power BI will be of an added advantage.

• Meticulous and high attention to details.

• Energetic, resilient, and receptive to change.

• High integrity is a must.

• Service-oriented mindset.

Job Description

Release Manager

•    Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021). 
•    Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

We are looking for a skilled Release Management Lead to join our team, responsible for automating deployments, overseeing releases, and tracking technical products within our CEx Product Lines. Working closely with other departments and Product Managers, this role will help shape the release management strategy and environment management in line with company policies. The ideal candidate will have a proven track record in implementing and overseeing release processes, collaborating with diverse teams, and ensuring smooth software deployments. Strong attention to detail, effective communication, organizational abilities, and the capacity to thrive in a dynamic, team-oriented setting are essential for this position.

WHAT YOU WILL DO

Responsibilities include, but are not limited to: 

• Establish and uphold release management processes in line with best practices, SDLC, and continuous enhancement.
• Work closely with various teams to coordinate software releases and implement automation tools for improved efficiency on Cloud environments.
• Implementing DevSecOps Standards and Knowledge of continuous integration and development (CI/CD) tools.
• Experience in IT environment management and infrastructure management on Cloud, especially AWS

• Drive and lead the improvement of the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
• Maintain version control of software releases and ensure that all necessary documentation, release notes, and artifacts are properly managed.

• Identify potential risks and issues related to software releases. Implement strategies to minimize risks and ensure smooth releases.

• Facilitate effective communication with all stakeholders, providing timely release updates, managing expectations, and resolving conflicts or issues.

• Identify opportunities for process improvements and automation in the release management lifecycle to enhance efficiency, quality, and agility.

• Conduct release readiness reviews to ensure compliance with quality standards, release criteria, and regulatory requirements.

• Evaluate the success and effectiveness of software releases, collecting feedback, metrics, and lessons learned for continuous improvement.

• Stay informed about industry trends, offer guidance to team members, and encourage a culture of ongoing learning and development.

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Bachelor's degree in computer science, software engineering, or a related field (or equivalent experience).
• 8+ years of relevant work experience, with demonstrated expertise in the Release Management domain including strong technical understanding of relevant tools and processes in a pharmaceutical industry
• Strong attention to detail and ability to manage multiple releases simultaneously.
• Deep experience with E2E Software Delivery processes, Code Versioning and Release Management technologies, CI/CD automations
• Strong knowledge of release management principles, methodologies, and best practices.
• Experience with version control systems and release management tools (e.g., Git, Jenkins, JIRA).
• Ability to effectively communicate and collaborate with cross-functional teams globally

• Excellent written and verbal communication skills.

• Analytical thinking and problem-solving skills to identify and mitigate risks

• Knowledge of software development lifecycle (SDLC) and agile methodologies

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

We are seeking a Senior Product Manager (Rewards) to be responsible for crafting comprehensive user experiences centered around points and rewards to enhance customer retention. Your scope will encompass ownership of diverse retention tools, including partner points, sponsored rewards and deals, vendor rewards, and a centralised points wallet. You will be collaborating closely with marketing, engineering, design, and data teams, you will formulate and implement a product strategy aimed at rewarding users, fostering loyalty through sustained value for those who regularly engage with the platform.

What's on the menu:

• Setting the vision, product strategy and roadmap to drive growth and business impact.
• Defining metrics to measure the health and success of your products and initiatives.
• Running experiments to support your product decisions with data. 
• Identifying and executing on opportunities to optimise acquisition funnel and improving user onboarding.  
• Understanding user needs and building delightful user experiences in collaboration with the design team.
• Aligning with business stakeholders and other product teams to drive meaningful outcomes and ensuring cohesive user experience.
• Leading product execution and helping your squad members thrive. 
• Working closely with the engineering teams across products to build scalable and robust solutions. 
• Keeping apprised of innovations and trends in the industry as well as emerging technologies, and inspire teams to stay ahead of the curve.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Responsibilities:

• Develop and execute strategic sales and marketing plans to drive revenue growth in alignment with company objectives.
• Collaborate with cross-functional teams to ensure alignment of sales and marketing efforts with product development and manufacturing processes.
• Lead and oversee the implementation of marketing campaigns, product launches, and promotional activities.
• Analyze market trends, competition, and customer feedback to identify opportunities and formulate effective strategies.
• Manage key customer relationships and engagements, understanding their needs and ensuring customer satisfaction.
• Define program milestones, timelines, and deliverables, and monitor progress against established goals.
• Prepare and present reports, performance metrics, and recommendations to senior management.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Engineering, or related field.
• At least 3 years of experience in Semiconductor Manufacturing with a focus on sales and marketing. Familiarity with semiconductor fabrication processes and technologies.
• Proven track record in developing and implementing successful sales and marketing strategies.
• Proficiency in data analysis, budget management, and project coordination.
• Results-oriented mindset with the ability to think creatively and strategically
• Strong understanding of semiconductor products, market dynamics, and customer requirements.
• Exceptional leadership, communication, and negotiation skills.
• Able to communicate effectively with suppliers and internal teams in both bilingual.
• Excellent communication, negotiation, and presentation skills, capable of establishing effective cooperation with individuals from diverse cultural backgrounds. abilities to effectively interact with customers and partners.
• Proficient in project management tools.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Ability to handle market competition and pressure, maintaining a positive attitude in high-intensity work environments.
• Resourceful and meticulous.

Responsibilities:

1. Developing Quality Standards

• Establishing and maintaining quality standards, policies, and procedures to ensure compliance with industry regulations and customer requirements.

2. Quality Management Systems (QMS)

• Develop, implement, and maintain comprehensive QMS in compliance with relevant standards & regulations, such as ISO9001 and industry-specific requirements.
• Implementing & managing QMS to continuously improve processes, reduce defects, and enhance overall product quality.
• Set quality strategies to drive company quality culture and quality improvements in process, product, and system.

3. Supplier Quality Management

• Collaborating with suppliers to ensure materials and components meet quality standards and conducting audits as needed.
• Maintains strong supplier quality relationships and drive supplier performance improvements.

4. Quality Assurance

• Creating and executing quality assurance programs, including testing protocols, inspection procedures, and product evaluations.
• Provide headship and consulting advice in quality matters.

5. Quality Control

• Establish and oversee quality control procedures & inspection processes to ensure product and service quality meets or exceeds customers expectations.

6. Data Analysis and Reporting

• Analyzing quality data to identify trends, issues, and areas for improvement. Generating reports and presenting findings to senior management.
  

7. Team Leadership

• Leading and mentoring a team of quality professionals, fostering a culture of quality excellence, and providing guidance on best practices.
• Lead a team of metrology specialists, inspectors, and engineers to manage day-to-day product inspection and buyoff.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

8. Regulatory Compliance

• Ensuring compliance with industry regulations and standards (e.g., ISO, SEMI, customer-specific requirements).
• Plan and lead manufacturing process audit.
  

9. Continuous Improvement

• Driving continuous improvement initiatives, implementing corrective and preventive actions, and fostering a culture of continuous learning and improvement.
• Promote a culture of continuous improvement and lean methodologies, identifying opportunities to streamline processes and enhance quality & efficiency.

10. Cross-functional Collaboration

• Collaborating with crossfunctional teams, including engineering, production, and R&D, to resolve quality-related issues and optimize processes.
  

11. Risk Management

• Identifying and mitigating quality-related risks throughout the manufacturing process.
• Lead Corrective and Preventive Action Board to drive robust manufacturing system and process quality to meet internal and customer requirements and expectations.
  

12. Customer Focus

• Interacting with customers to understand their quality requirements and address any concerns or issues related to product quality.
• Support Customer Quality Engineering to investigate customer product complaints.

13. Budgeting and Resource Allocation

• Managing budgets and resources effectively to achieve quality objectives.
• Responsible for quality KPIs and reporting to senior management.
  
  

Requirements:

• Bachelor in Engineering (Quality, Mechanical, Electrical, Electronics, Chemical, Engineering, Material Science) or a related field.
• A minimum 10 years of experience in quality management & assurance. Preferably from manufacturing semiconductor/manufacturing or electronics or high- tech instrument industry setting.
• Professional & strong knowledge of QMS & ISO Standards in a semiconductors/manufacturing environment.
• Familiarity with applicable regulatory and certifications requirements.
• Quality Auditor Certification is a plus.
• Good knowledge and practice Lean, FMEA, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations.
• Good understanding and experience in metrology management.
• Good understanding and experience in supplier quality management.
• Strong in analysis techniques and problem solving methodology.
• Must be able to communicate effectively with internal and external teams in both bilingual.
• Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve critical issues.
• Detail oriented and able to multi-task/work under pressure in a high energy and fast paced-environment with critical and tight schedules.
• Comfortable work in Changi North Crescents.

Responsibilities

• Create the company’s supply chain strategy
• Analyze data from shipping and delivering processes to find bottlenecks and other issues
• Evaluate and report on KPIs
• Monitor logistics to make sure they run smoothly
• Maintain supply chain inventory and records
• Train and guide employees
• Find cost-effective solutions for supply chain processes
• Resolve issues that come up (e.g. delays in delivery, accidents)
• Collaborate with other departments to create coordinated plans for business growth
• Ensure supply chain processes meet legal requirements and standards
• Communicate and negotiate with suppliers and vendors to land more profitable deals

Kenyon provides multi-trade services to the Bio-pharmaceutical industry, semiconductor plants, ultra-high purity gas industry and for high-end corporation fitting-out projects.

Our annual gross revenue is in excess of S$200 million and we have more than 500 staff in Singapore.

Kenyon Pte Ltd is located at the Kenyon Building, No. 8 Loyang Crescent, Singapore 509016.

Website : www.kenyon.com.sg

Job Description

• Permanent Position
• 5.5 Days work week (9am – 6pm) [May require to work on weekends when necessary]
• Loyang Crescent (may be required to be stationed at site office around Singapore CBD area or island wide)
• Salary depending on working experience + Performance Bonus (Please state expected monthly salary)

Responsibilities:

• Manage all projects matters and workers
• Able to coordinate with clients, consultants, landlords, equipment vendors and sub-contractors
• Able to prepare permit-to-work, risk assessment and other necessary project documents
• Support projects from pre-contract through to completion, ensuring that work is done within budget
• Able to analyse tender, technical specifications and contract documents and possess high ability in negotiation
• Monitor project costing and progress payment, variation works and cost control
• Prepare plans and documents for quotations to suppliers that can be used as a basis for pricing
• Prepare and follow up on request for quotations from materials or equipment suppliers/sub-contractors
• Assist to prepare price comparison, costing summary and technical proposal in order to prepare tender submission
• Attend project meetings with clients and consultants

Requirements:

• Relevant degree/ diploma / Certificate in Building, M&E or equivalent
• Singapore Citizens and PR.
• 3 years relevant experience in M&E commercial office fit-out industry, Candidates who have longer experiences can apply for senior position
• Good working knowledge of forms / condition of contract
• Meticulous and attention to details
• Team player with excellent people communication skills
• Good computer skills such as MS Project and Office
• Strong negotiation skills

Job Description:

• Responsible for timely and accurate monthly, quarterly and year-end closing and reporting
• Review of accounting transactions and journals for local & oversea entities and to work closely with the finance team for fair and true reporting
• To supervise and provide guidance to staff members in financial matters
• Perform monthly review and analysis of financial reports & operational performance
• Preparing analysis reports for tax filing
• Responsible for monthly GST submission
• Assist in managing of company’s cash flow
• Ensure compliance with regulatory requirements and ensure submission of statutory and tax reports are on timely basis.
• Liaise with internal & external auditors, resolve audit and accounting issues
• Liaise with tax agents on tax issues, annual submissions and Group’s tax planning
• Liaise with external parties including bankers, secretary, etc
• Ad hoc tasks delegated from time to time

Job Requirements:

• Candidate must possess at least Degree in Accountancy/Commerce/Finance or equivalent
• At least 5 - 8 year(s) of working experience in the related field is required for this position
• Excellent team player, meticulous, and highly attentive to details
• Able to work effectively work under pressure and meet tight deadlines
• Experience with any computerised accounting software and proficient in MS Office
• Familiar with the FRS
• Audit and regional finance & taxation experience
• Positive working attitude
• Have initiative, strong sense of responsibility and time management

Job Description:

• Responsible for timely and accurate monthly, quarterly and year-end closing and reporting
• Review of accounting transactions and journals for local & oversea entities and to work closely with the finance team for fair and true reporting
• To supervise and provide guidance to staff members in financial matters
• Perform monthly review and analysis of financial reports & operational performance
• Preparing analysis reports for tax filing
• Responsible for monthly GST submission
• Assist in managing of company’s cash flow
• Ensure compliance with regulatory requirements and ensure submission of statutory and tax reports are on timely basis.
• Liaise with internal & external auditors, resolve audit and accounting issues
• Liaise with tax agents on tax issues, annual submissions and Group’s tax planning
• Liaise with external parties including bankers, secretary, etc
• Ad hoc tasks delegated from time to time

Job Requirements:

• Candidate must possess at least Degree in Accountancy/Commerce/Finance or equivalent
• At least 5 - 8 year(s) of working experience in the related field is required for this position
• Excellent team player, meticulous, and highly attentive to details
• Able to work effectively work under pressure and meet tight deadlines
• Experience with any computerised accounting software and proficient in MS Office
• Familiar with the FRS
• Audit and regional finance & taxation experience
• Positive working attitude
• Have initiative, strong sense of responsibility and time management

Company:

Description:

Responsibilities:

• Manage the supply base for use in quoting materials.
• Analyze current and potential supply sources while staying abreast with corporate supply chain initiatives and strategies in line with the market segmentation strategy.
• Negotiate best possible pricing garnered from the supply base.
• Support new business and quarterly specific commodities quotation activities.
• Review quote with Commodity Management as and when necessary.
• Provides support to Commodity Management by maintaining and developing knowledge of the supply base.
• Prepare material quote packages and solicit quotes from the supply base.
• Assist with the development of a global infrastructure to quote material that supports company business and growth plans.
• Assist with the development, monitoring, and implementation of global material quotation strategies.
• Assist with the development of the supply base to exceed the goals and objectives of company and the supply chain management team.
• Assist with the definition, development, and implementation of material quotation models to meet company’s business needs.
• Drive continuous improvement through trend reporting analysis and metrics management.
  Assure that procedures and work instructions are efficient and non-redundant.
• Offer new, innovative and entrepreneurial ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in class”.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Periodically review and evaluate existing procedures and processes to ensure current operation model meet requestor needs.
• Establish new measurement systems if/where appropriate.
• Ensure the efficient and timely exchange of knowledge and information within the company Corporation to ensure best practices are shared throughout the organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality, & Security).
• Ensure all sensitive and confidential information is handled appropriately.
• Coach Materials Quotation staff in the interviewing/hiring process.
• Create and/or validate training curriculum in area of responsibility.
• Assist with coaching and mentoring of Material Quotation Analysts to deliver excellence to every internal and external customer.
• Assist with the creation and management of succession plans.
• Assist in the definition, development and implementation of a strategy, which contributes to the corporate strategic direction.
• Develop an understanding of Sectors and Commodity Management Business strategy as it pertains to Quotes Management.
• Provide updates to Sectors and Commodity Management on quotation activities.
• Cost Management
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.
  

REQUIREMENTS

• Bachelor’s degree required, preferably in Business Administration, Finance, Management or related discipline
• Minimum of seven (7) years’ work experience in Purchasing / Materials management.
• Ability to converse and write in English. Knowing Mandarin is an added advantage as to liaise with factories mandarin speaking countries.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Good in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and write company policies and procedures to comply with Country Customs and other governmental agency requirements for import and export activities.
• To interface with the relevant Customs Department, Freight Forwarder and Vendors in order to meet the shipping schedule and target achievement.
• Provide oversight and review of production contract application and closure processes in conjunction with country Finance and Materials department.
• Ensure the import and export activities are monitored and reviewed for accuracy and in compliance with country laws and regulations, rules, policies and procedures.
• Provide training on country customs requirements and procedures of country import and export activities to all appropriate company departments and personnel.
• Establish and maintain the level of relationship with country governmental agencies responsible for foreign trade and customs required to communicate the company commitment to compliance with all applicable governmental laws, regulations, rules, policies and procedures.
• Ensure that country governmental agencies responsible for foreign trade and customs are provided with the level of information about the company that they require to perform their functions and formalities.
• Monitors proposed changes in import and export rules, policies, procedures, regulations and laws and assess the impact for those proposed changes on the Company business.
• Ensure that company policies and procedures reflect any changes in country customs laws, regulations, rules, policies and procedures.
• Interface with Corporate logistics team to resolve issues associated with shipment out to the respective countries, ensuring best shipmen routing is well executed and to monitor the performance through indicators and metrics.
• Establish company standards of service providers (freight forwarder, customs brokers, trucking company etc) retained to assist with the supply chain.
• Manage and coordinate activities and services provided by Company agents to ensure that all documentation and services provided are accurate and maintain the standards required by Company.
• Delegates and organizes departmental workload according to project assignments and needs.
• May perform other duties and responsibilities as assigned.

Job Requirements:

• Bachelor's degree in Logistics, Supply Chain Management or a related field.
• Proven experience in logistics and customs management within the semiconductor industry.
• In-depth knowledge of Singapore customs regulations and international trade laws.
• Strong understanding of semiconductor supply chain processes and challenges.
• Good communication and negotiation skills for effective collaboration with internal team and external partners.
• Demonstrated ability to optimize logistics operations, improving efficiency and reducing costs.
• Must be able to communicate effectively with suppliers and internal teams in both bilingual.
• Proficient in using logistics management software and tools.
• Strong leadership skills with the ability to motivate and guide a team.
• Detail- oriented with a focus on accuracy in customs.
• Ability to adapt to changing regulatory environment and industry trends.

What you'll Do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. 

The day-to-day

• Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
• Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
• Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
• Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
• Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
• Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
• Full P&L responsibility with monthly reporting to Segment President
• Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

Team Summary

The Products and Solutions function is responsible for product management, product strategy, providing the thought leadership and long-term design for the development and growth of Visa’s products across the Asia Pacific (AP) region. The Product Development and Commercialisation is a horizontal service group, within Regional Product and Solutions team that has end-to-end responsibility for building and delivering new capabilities aligned with the AP Product Roadmap.

The Product Development and Commercialisation team works with many stakeholder groups and markets, across the AP region and globally. We partner across market, hub and global with account management, product, processing, design, delivery and architecture teams.

What a Senior Manager, Product Development does at Visa:

As a Senior Manager, Product Development within the Product Development and Commercialisation team, you will be a leader who understands the strategic, commercial, technical, and ecosystem implications of product development and product launch. You will engage with a diverse range of stakeholder groups across AP markets and regional hub to be the evangelist for regional product development, managing the process to deliver fit-for-purpose products and drive value for our clients.  You will:

• Manage the end-to-end Product Development process – this includes governance, continuous process improvement, reporting and training.

• Manage capacity across the product, technology and vendor teams involved in product development.

• Build and manage the pipeline of new concepts.

• Collaborate with stakeholders and management to prioritise projects against agreed frameworks.  

• Plan, execute and lead exciting initiatives to build awareness of regional product development and demonstrate its value with client-facing teams.

• Manage planning and budgets.

Why this is important to Visa

As we roll out products and solutions in an extremely dynamic marketplace it is important to ensure our offerings are differentiated, fit for purpose and deployed with agility. We are seeking to transform how we design, build, ship and deploy our products to be bolder and faster in delivering innovation for our clients and the ecosystem and accelerate revenue growth. The Product Development and Commercialisation team will be at the center of this transformation and will provide the stewardship, tools, and processes to make it a reality.

Responsible for ensuring timely & accurate financial reporting according to accounting standards and in line with the Hotel’s policy & procedures.

Client Acquisition

• Organize, execute and participate in sales activities and programs
• Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank’s defined goals and revenue
• Participate and support consumer sales marketing activities for customers’ acquisition and retention

Client Servicing

• Strategize and manage client relationships by providing advisory services for wealth and asset management offering.
• Perform ongoing servicing of HNW client accounts and identify any potential opportunities for extending basic and priority banking services.
• Promote the Bank’s products and services       
• Cross-sell to existing bank customers to expand customers’ share of wallet
• Adhering to high service level    
• Promptly attend to customer’s enquiries and other servicing matters

Compliance and Regulations    

• Adhere to banks and regulatory requirements and uphold strong customer service experience
• Ensure sales are conducted in accordance with the internal and external regulatory requirements 
• Ensure all process fully complied with internal /regulatory/client requirement