About the Role:
As a CBRE Senior Guest Relations Officer, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
* First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
* Make a memorable first impression by answering the telephone in a professional manner.
* Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
* Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
* Escalate inquiries or complaints from employees, guests, and co-workers.
* Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
* Create customized client materials that follow brand guidelines.
* Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
* Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
* Evaluate and select solutions from established options.
* Impact team through the quality of the services or information provided.
* Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
* To co-ordinate with business users for events within the bank for the purpose of smooth operations.
* Monitor and evaluate the effectiveness of workplace programs and initiatives, making necessary adjustments.
* To conduct a weekly meeting with the team and brief on its operations.
* Inventory controls within the workplace to ensure that consumable is on “PAR” level.
* Excellent organizational skills and process management
*Ability to guide and work with be a team player.
What You’ll Need:
* High School Diploma or GED with 2-3 years of job-related experience.
* An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
* Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
* Ability to explain detailed and complicated information within the team in a clear and concise manner.
* Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
* Strong organizational skills with a robust inquisitive mindset.
* Proficiency with Microsoft Word, Excel and PowerPoint.
