As the Sales Lead, you will be responsible for driving revenue growth and building a strong sales team. You’ll manage client acquisition, deepen existing client relationships, and work closely with cross-functional teams to ensure smooth operational processes. This role is ideal for someone passionate about financial services, customer service, and team leadership.

Key Responsibilities:

• Develop and implement sales strategies to meet company growth objectives.
• Lead, mentor, and motivate the sales team to achieve targets and foster a collaborative work environment.
• Analyze market trends and identify opportunities for business expansion.
• Build and maintain strong relationships with clients, ensuring exceptional service and a client-focused approach.
• Address client inquiries and resolve issues promptly and professionally.
• Work closely with the credit and compliance teams to ensure lending practices meet regulatory standards.
• Set realistic sales targets and implement a tracking system to monitor progress.
• Conduct regular team meetings, provide feedback, and support continuous professional development.
• Ensure all lending practices comply with Singapore’s regulatory guidelines.
• Prepare monthly and quarterly sales performance reports and present insights to senior management.
• Maintain accurate and up-to-date records of client interactions and transactions.

Key Requirements:

• More than 5 years of relevant experience with a proven track record in a financial or lending environment.
• Prior experience in team management or sales leadership is preferred.
• Knowledge of Singapore’s lending regulations and compliance standards.
• Excellent communication and interpersonal skills to lead teams and interact with clients.
• Detail-oriented with good organizational and time-management skills.
• Ability to inspire and drive a team to achieve sales goals and targets.
• Resilient, proactive, and adaptable in a fast-paced environment.

About the Role

The Team Lead, Application & Development will oversee the organisation’s application services team, ensuring seamless operation and alignment with enterprise standards to meet business goals. This role is key in managing both in-house and outsourced systems, ensuring they perform as expected and deliver value to the organization.

In addition to managing the team, the Team Lead will take charge of the company’s application portfolio, overseeing its development, implementation, and ongoing maintenance. A solid understanding of application development processes, project management, and team leadership is essential to succeed in this position. The successful candidate will ensure our applications effectively support the organization’s needs and enhance customer experience.

Key Responsibilities

• Lead a team of application developers, analysts, and support staff, providing mentorship, guidance, and ongoing support.
• Develop and implement strategies for application management that align with the company’s business goals.
• Oversee the entire application development and support lifecycle, from requirements gathering and design through to deployment, maintenance, and support.
• Manage incident, problem, and change processes, ensuring production readiness and driving improvements in automation, simplification, capacity, and performance.
• Monitor application performance, availability, and security, swiftly addressing any issues.
• Collaborate with stakeholders to define project scopes, objectives, and deliverables, ensuring alignment with business needs.
• Stay informed on industry trends and best practices, driving continuous improvement within the team.
• Build and maintain effective relationships with internal and external stakeholders to facilitate clear communication and collaboration.
• Manage vendor relationships, including contract negotiations, performance assessments, and issue resolution.
• Prepare and manage the application services budget, allocating resources efficiently and ensuring cost control.
• Provide regular performance and project progress updates to senior management.

Qualifications and Skills

• Minimum of 5 years of experience in application development, with at least 5 years in a leadership role, preferably in the financial industry with securities and futures brokering experience.
• Proven leadership and team management abilities, with strong motivation and communication skills to lead a diverse team effectively.
• Comprehensive knowledge of application development methodologies, frameworks, and best practices; proficiency in .NET and familiarity with SQL and database management.
• Excellent project management and multitasking abilities, capable of handling multiple priorities in a dynamic environment.
• Strong analytical, problem-solving, and decision-making skills, adept at resolving complex technical issues and making sound choices under pressure.
• Bachelor’s degree in computer science, information technology, or related field; ITIL certification is a plus.

Innovation Centre Lead

• 12 months contract
• Hybrid work arrangement (in-office on average 3-4 days per week)
• Work location: Suntec

Our Client

• Our client is one of the leading IT enterprise cloud computing company
• Ranked as Fortune "100 Best Companies to work for"

The Opportunity
The role is to help manage the Innovation Centre (SIC) briefings, fostering a strategic relationship with sales, product teams, and executives to deliver amazing customer experiences. As part of the planning process, the Strategist will strategise with the account team to align goals to meeting content and select appropriate speakers to ensure the sales & customer goals are achieved. This position requires strong analytical, organisational, and coordination skills and the ability to communicate to and work with executive management, sales management, and other critical organisations to ensure the success of these meetings in this dynamic & fast-paced environment. This role will suit individuals with a natural curiosity to listen, probe and understand organisational challenges and translate those into a well thought-out meeting strategy.

• Qualify, manage & ensure the success of customer briefings as part of the SIC experience.
• Serve as main point of contact for Account Teams throughout the planning cycle and during customer briefings
• Work closely with Account Teams to gain an understanding of Customer and Sales objectives
• Strategise with Account Teams on agenda, meeting flow, Subject Matter Experts, content, etc.
• Brief and prepare executives for their SIC briefings and SIC briefings at our conferences
• Liaise with Subject Matter Experts on product positioning and strategy for briefings
• Work within SIC team functions to manage all logistics – request management, room/speaker scheduling, catering coordination, room readiness

Your Background

• Proven professional experience, ideally in a similar role in tech/software but not essential
• Experience in facilitating meetings/events, project management, and liaising with executives preferred
• Adaptability to frequent change
• Strong background in being customer-focused
• Consultative background and ability to understand business needs and translate it into a clear strategy
• Exceptional communication, organisational skills (must be very detail-oriented) and professionalism
• Ability to multi-task and work under pressure - including ability to adjust to changing priorities and handle multiple projects at once
• Excellent written and oral communication skills with exceptional grammar, spelling, and punctuation skills
• Commitment to customer satisfaction & attention to detail

Preferred Skills and Experience:

• Experience in developing compelling customer agendas, ideally in a customer briefing or Marketing environment
• Understanding of current technology trends and topics and experience identifying and communicating which customer painpoints they can help address
• Functional experience in sales meetings and/or executive briefings is a plus
• Familiarity in using Salesforce and exposure to the executive briefing process (preferred)
• Ideal Candidate has Sales/Customer-facing experience

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR.

About You

We’re looking to recruit an experienced Customer Service Team Lead reporting to the Customer Service & Logistics Manager based in Singapore. You will be part of the APAC Customer Service team and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, people management, excellent customer service plus communications skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

• Process order entries, ensure that these entries are accurate, issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
• Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
• Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
• Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
• Co-ordinate the complete process with the appropriate Supply Chain, Production & Finance department
• Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
• Manage claims, returns, and refusals from the customers appropriately. Follow through with the investigation and closure of complaints.
• Ensure logistics operational procedures are observed and complied with
• Review work processes for continuous improvement
• Coach and lead CSR, enhancing their skills and capabilities
• May assist in other areas or perform duties as required

EHS

• Perform, Maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to our APAC head office located in Biopolis, Singapore.

What You’ll have

• Diploma / Degree in any discipline
• Minimum 5 years experience in chemicals or food ingredients industry with at least 2 years in the capacity of managing a small team
• Excellent verbal and written communication skills
• Experience with SAP – CS module
• Team player
• Ability to follow through and work under tight deadlines
• Tenacity to work on complex projects and manage multiple stakeholders

What We Can Offer

• Base salary with AWS + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Hybrid working arrangement
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Looking for an experienced and passionate eCommerce Business Lead responsible for developing and executing effective strategies to drive online sales and growth for the company’s eCommerce business targeted at the education market segment (students, parents, teachers). This is a growth hacker role that requires a deep understanding of digital marketing, data analytics, user psychology, and product development. The ideal candidate is highly creative, data-driven, and possesses a strong entrepreneurial mindset.

Responsibilities will include, but are not limited to:

Develop and Implement Marketing Strategies

• Create comprehensive marketing plans to drive both merchants and customers to our eCommerce platform and improve retention rates.
• Develop and execute campaigns across various channels, including email, social media, SEO, and PPC.
• Monitor and analyze campaign performance to optimize results.
• Foster community growth and engagement, including referral programs, loyalty programs, and user-generated content initiatives.
• Manage outsourced consultant partners to ensure quality and satisfactory deliverables and outcomes.
• Continuously devise new and creative ways to acquire and retain users, including leveraging emerging technologies, implementing unconventional and cost-effective growth strategies (eg. viral loops, guerrilla marketing, influencer partnerships).

Manage Digital Marketing Channels

• Oversee and optimize the performance of the eCommerce website and platform.
• Manage SEO efforts to improve organic search rankings.
• Implement effective PPC campaigns to drive targeted traffic.
• Develop and execute social media marketing strategies to engage with customers and build brand awareness.
• Manage email marketing programs and push notification with partners to drive conversions.
• Conduct A/B testing, multivariate testing, and other experiments to optimize conversion rates and user experience.

Product Strategy and Merchant Success

• Identify trending products and target customer preferences.
• Source as the company’s product or for merchants to onboard and retail at the company’s eCommerce website.
• Drive merchant program to grow the number of participating merchants and enable their success at our platform.

Data Analysis and Reporting

• Track and analyze key performance indicators (website traffic, bounce rate, conversion rate, CTR) to measure marketing effectiveness.
• Prepare regular reports on marketing performance and provide recommendations for optimization.
• Use data-driven insights to inform marketing decisions.

Team Coordination and Management

• Coordinate and collaborate with internal teams on platform technical support, merchandising, logistics.
• Grow, lead and manage in-house eCommerce team as business expands.
• Foster a collaborative and high-performing team culture.

Requirements:

• Bachelor's degree in marketing, business, or a related field.
• 3-5 years of experience in eCommerce marketing or a related field.
• Experience in elevating a new or low traffic eCommerce site to a profitable status.
• Proven experience as a Growth Hacker, preferably in a startup, SaaS, or marketplace environment
• Experience with Edutech or product and services for education market is big bonus
• Strong understanding of digital marketing channels and tactics.
• Proficiency in SEO, PPC, social media marketing, and email marketing.
• Experience with eCommerce platforms (e.g., Shopify, Magento, CS-Cart).
• Knowledge of data analytics tools (e.g., Google Analytics, Adobe Analytics).
• Experience with A/B testing, conversion rate optimization, and funnel analysis.
• Excellent analytical skills with a strong ability to interpret data, identify trends, and develop actionable insights.
• Strong project management and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.

The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

Interested candidates may also apply or write in to CS Chua, EA 12C6130/ R1548619 [email protected]. Shortlisted candidates will be contacted for a discussion.

Coinbase is hiring a Global Benefits Program Lead to be part of our Total Rewards and Expansion team. In this role, you will be responsible for supporting Coinbase’s global benefit programs and contributing to the development of plan design through benchmarking, insights, and analysis. The right candidate is analytical, process-and detail-oriented, and thrives in a fast-paced, high impact culture that values clear communication and efficient execution. You will be constantly looking for ways to evolve our benefits programs and identify the best way to drive scalability for the future.

What you’ll be doing:

• Review program effectiveness using benefits data from local brokers, consultants or other sources to help drive strategic business decisions within the organization.
• Create and update plan documentation, company global benefit policies and partner with Director, Global Benefits & Mobility to establish best practices for benefits delivery.
• Assist with all global benefits RFP’s, vendor selection, contracting and ongoing monitoring of plans.
• Partner closely with key leaders across the business: all regional leaders, People team, Finance, Payroll, Mobility and legal to understand business needs related to global benefits.
• Monitor performance of service providers and various brokers and hold them accountable for performance measures.
• Develop and maintain the global benefits budget and monitor timing of various contract renewals along with brokers.
• Develop and implement benefits communication strategies across a variety of media, including, web, email, presentations, video, and social media.

What we look for in you:

• 5 -7 years of International Benefits experience in a fast-paced environment.
• Thorough understanding of global benefits, retirement, time off benefits, and benefits laws and regulations to drive strategy, philosophy and compliance efforts.
• A critical thinker and problem solver.
• Self-directed and able to manage multiple programs and projects simultaneously.

Nice to haves:

• Experience with U.S. Benefits in order to cross functionally support the U.S. team.
• Prior experience in establishing new plans and supporting new market expansions.
• Experience in a startup culture - comfortable with ambiguity and non-stop problem solving, building and action.

P59655

• Experience in handling L1 support tickets and assignment
• Oversight and management of operation, JIRA support tickets coming in for the system
• Lead the handling of support tickets to help resolve issues with users.
• Driving the patching of data within SQL in the application for ticket resolution
• Communicating directly with users to help resolve their issues
• Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets.
• Work Location: 8 Jurong Town Hall Rd, Singapore 609434
• Normal working hours: 9am – 6.30pm.
• Probation period of 3 month where performance will be assessed If execution don’t meet expectation project can roll off candidate with 2 weeks’ notice.
  

Internal ref: 9225

Regards,

Lini

Recruitment Consultant

R22108463

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Parameta Solutions

Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.

Role Overview

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. The successful candidate will also be the Sales Admin for the APAC Sales Team and will work closely with Finance, Billing and the Global Salesforce Operations Team. Your duties will include, but are not limited to:

Role Responsibilities

•Managing user training and documentation of sales processes and Salesforce Usage

•Ownership of the communication of any platform changes to end users as well as technical documentation to track changes to the Salesforce platform

•User access management and monitoring user adoption, communicating with end users about Salesforce usage

•Taking the lead in improving data quality in Salesforce platform and gathering feedback or requirements from users and stakeholders for system upgrades or user experience improvement

•Partnering with the wider Salesforce Operations Team and any third parties to implement system upgrades or resolve support tickets for end users

•Assisting Sales teams with the CPQ process within Salesforce, including but not limited to new contracts and amendments/renewals

•Managing the issuance of financial and tax documentation to clients to expedite the payment of invoices liaising with various finance stakeholders

•Liaising between sales reps and finance for aged debt issues, invoice queries and helping to manage the annual CPI increase process

•Ensuring communication with finance, billing and operations to manage the termination and removal of associated services

•Working with the regional heads of sales and individual sales reps to refine or customize salesforce usage dashboards

•Communicate and liaise with other sales administrators on global and regional sales initiatives, campaigns and other business related activities

Experience / Competences

Essential

•Skilled in use of Salesforce.com and Microsoft applications (Word, Excel, PowerPoint)

•Experience of CPQ/billing modules in Salesforce.com

•Certified Salesforce Administrator credentials

•Experience working in and around a Global Sales Team

Desired

•Certified Advanced Administrator Credentials

•Certified CPQ Specialist Certification

•Certified Business Analyst

•Client focused, personable and engaging

•Innovative, seeks opportunities for improvements

•Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying stakeholder needs

•Ability to problem solve, adapt, and grow with the sales organization

•Works ethically and shows respect for professional and company values

•Curious about selling and sales methodology preferable but not essential

The role involves supporting the Singtel SD-WAN platform by overseeing maintenance and operations to ensure optimal performance. Responsibilities include representing or leading Platform Operations in resolving technical issues, particularly during escalated incidents.

The candidate will execute configuration changes based on reviewed work orders and change requests, ensuring thorough testing prior to implementation.

The role requires governing the SD-WAN platforms against security vulnerabilities and managing incidents and remediation efforts. Regular reporting on platform performance, security posture, and changes is essential, with reports generated daily, weekly, monthly, quarterly, and annually. The candidate will also participate in the design, review, and implementation of new platform products and services as needed.

• Handle regular preventive maintenance on the SD-WAN Platform Operations.
• Support the expansion, upgrades and rollouts of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems.
• Support engineering teams on new product/ feature implementation, node deployment, and technical support matters.
• Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.
• Analyse SD-WAN platforms performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
• Prepare statistical reports on network and equipment performance.
• Analysing financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget.
• Presenting annual budgets to management.
• Vendor negotiation and preparation of cost analysis and justifications.
• Perform SD-WAN platforms performance analysis.
• Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
• Archive prepared reports for future reference of job performance.
• Review financial documents in preparation for the next cycle.
• Negotiation with vendors has led to expenditures within budget and maximized value.
• Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape.

Skills for Success:

• Diploma in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution.
• Minimum 5 years of Network Experience
• Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell SONiC.
• Hands on experience with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE etc.
• Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN.
• Knowledge of routers/switches architecture and software upgrade procedure. Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification
• Knowledge of hypervisors such as eSXI, Adva, proxmox and KVM.

Our client, an established EPC contractor in the Oil & Gas/Petrochemical Industry, is seeking for a Lead Instrument Engineer to join their team.

Responsible for the analysis and preparation of specifications and construction drawings, design documents for process and industrial plants in accordance with project specification schedule and customer requirements.

Job Responsibilities:

• Responsible for field instrument and control system design work.
• Able to lead small/medium size projects within budgeted MH, cost and project schedule.
• Prepare and review field instruments, Analyzer, Control Systems (DCS, ESD, F&G etc) specification, requisition, TBE, vendor document review.
• Prepare and review construction drawings such as Index, IO List, Location layout, hook-up, cable routing, loop diagram etc. based on project specifications.
• Evaluate and select suitable instruments for required process control/monitoring application.
• Lead the estimation work of BMBQ, Man-hour, technical proposal writeup, for new tender project.
• Preparation of project monthly report and attending project & client meeting as required.
• Work collaboration with other GEC and monitor daily job task assignment.
• Perform FAT/inspection for control system and field instruments as required.
• Perform SAT, Loop check, site construction and commissioning support as required.

Job Requirements:

• Bachelor’s degree in chemical engineering, Electrical and Electronic Engineering or Instrument and Control Engineering.
• 15 years’ experience in instrument and control system design work.
• Knowledge and experience in Field Instrument Engineering as well as Control System, e.g. DCS, ESD, F&G.
• Able to work at construction sites to support construction, pre-commissioning and commissioning activities.
• Good interpersonal and communication.

Interested applicants, please click "APPLY NOW" or send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Kalaivani D/O S. Arumugam | EA Reg No: R2196515

Job Description:

• As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.
• Your day-to-day activities will involve driving profitability and continued success by managing service quality and cost, as well as leading delivery.
• Additionally, you will proactively support sales through innovative solutions and delivery excellence.
• You are expected to be an SME, collaborate and manage the team to perform, and be responsible for team decisions.
• You will also engage with multiple teams and contribute on key decisions.
• Furthermore, you are expected to provide solutions to problems that apply across multiple teams.
• Expert proficiency in Enterprise Architecture Planning (EAP), Expert proficiency in Service Delivery,
• Expert proficiency in Delivery Excellence, and Expert proficiency in Technology Architecture Implementation are recommended.
• Develop and implement strategies to improve service quality and cost efficiency
• Collaborate with sponsors to manage scope and risk of technology projects
• Lead and manage the delivery of large, complex technology projects
• Proactively support sales through innovative solutions
• Drive delivery excellence and ensure profitability
• 7 - 10 years of experience

Evaluates, tests, installs, administers, and maintains optimal and effective Middleware components like JBOSS, Oracle WebLogic, IBM WebSphere, Apache Web server, MQ on UNIX and Linux operating environment both in On-Premise and Cloud environment.

Key Accountabilities

· Achievement of year-on-year productivity gain

· Achievement of on-time and on-budget of change request and new services

· Achievement of targets for time-line and budget & SLA contract terms for projects

Job Responsibilities & Duties

• As a Lead Systems Engineer, you will monitor and analyze systems performance data, and tune operating system to improve performance, optimize processing response time or to reflect required changes in the processing environment. You will also be the technical expert to provide technical resolution/support to internal / external customers.

• Monitors and analyses systems performance data, and tunes operating system to improve performance, optimizes processing response time or to reflect required changes in the processing environment

• Provide technical consultancy to customers on matters related to system performance, integration and configuration.

• Assist project Service Delivery Manager on managing the day-to-day Operations management.

• Subject Matter Expert (SME) level of hands-on knowledge in JBOSS, Weblogic, Apache

• Analyze system performance and makes recommendations for optimization.

• Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.

• Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents

• Review Incident Report.

• Participate in the upgrade/patching planning and execution of the Middleware software.

• Provide subject matter expertise (SME) for Issues, security related threats and vulnerabilities as it pertains to middleware.

• Participation in establish and test disaster recovery policies and procedures across all Middleware environments

• Ensure adherence to applicable Change and Release Management processes.

• Develop technical documentation and procedure on monitoring, performance.

• Regular projects reporting update to SDM & any other duties as and when assigned

• Lead problem determination on system errors or malfunctions and works with the application team/supplier to identify, diagnose and rectify the problem.

• Performs capacity study to analyze current resource utilization and estimates future requirements.

• Monitoring system to ensure high availability and optimal performance

• Update documentation of work.

• Supports internal and external audit exercises for the maintenance of various certifications and contractual requirements.

• Keeps abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Must be willing to travel and executing overseas project when is required.

• Must be able to work in 24 x 7 operations standby support environment

Minimum Qualification:

• Bachelor’s degree in Computer Science (or related area) preferred

• Oracle WebLogic, WebSphere, JBOSS certification is added advantage

Experience required:

• At least 8 years of working experience in end-to-end operations management and implementation experience which includes configuration, upgrade, and problem resolution of JBOSS, Weblogic, MQ, Apache in RedHat Linux, Unix)

• Minimum 5 years of hand-on experiences of middleware products such as Weblogic, JBOSS, Apache, Nginx, & MQ.

• Working experience in cloud environment (AWS, Azure) would be an advantage

• Red Hat Enterprise Linux & JBoss application server administration experience is required.

• Hands-on experience on RedHat & OS clustering administration, configuration, and troubleshooting

• Red Hat Enterprise Linux certification is good to have.

• AWS/Microsoft Azure cloud certification is desired

• Hands-on experience Kubernetes/Docker containers would be an advantage.

• Good understanding and support for springboot / microservices

We are looking for a Test Management Lead for our SG IT team who will be responsible for ensuring the IT QA and test goals of assigned projects can be achieved on time.

The Test Management lead will be supporting our client on testing such as Integration Testing, System Testing, Functional Testing, Smoke Testing, Regression Testing, UAT testing, database testing and others.

Job description as per following:

• Work with Product team, Business consultants and development team to define acceptance criteria and the definition of done in relation to IT QA and test management

• Writing and executing manual test cases and checks and reporting back to the team

• Writing and executing automated test cases and checks and reporting back to the team as applicable

• Measuring and reporting test coverage across all the applicable coverage dimensions

• Ensuring proper use of the testing standards and tools, propose new solutions

• Reporting defects and working with the team to resolve them

• Working experience with Agile testing tools

• Working and managing 3rd party QA teams

Other requirement:

• QA/tester with ERP or legacy systems. 8 to 10 year experience, and have worked with few end to end QA cycles.

• Bachelor’s degree holder, preferably IT- based

• Business oriented, able to understand company’s business, or experienced with retail Supply Chain or Logistic.

• Experienced writing test cases for Manual testing

• Communication skills, able to communicate easily with the product team, testing team and development team

• Advanced Microsoft Office (especially Excel, Visio and Project) and other BPM Software skills

• Good organisation, interpersonal skills and communication skills

• Self-motivated, analytical-mind and excellent problem-solving skills

Sales cum Purchasing Executive

• Working hours: Mon to Friday (8.30 am to 6pm)
• Salary: $3,500 - $4,500
• Location: Boon Lay

Job Responsibilities:

• Develop and manage relationships with suppliers in the Asia-Pacific region.
• Explore sales opportunities and expand market presence in the region.
• Negotiate pricing and terms effectively with suppliers.
• Research suppliers’ main product lines and assess their credibility.
• Collaborate closely with sales, logistics, and testing teams to ensure smooth operations.

Job Requirements:

• Diploma in business management (marketing) or equivalent qualification
• Background in global sales and sourcing, particularly in IT hardware trading, IT asset
• recycling, or IT maintenance services is a plus.
• Proficient in Microsoft Word, Excel, and PowerPoint

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Responsibilities:

• Oversee daily operations, while controlling and managing inventory and logistics.

• Maintain a safe and healthy work environment by following, and enforcing standards and procedures and complying with legal regulations.

• Planning delivery routes and preparing items for both customer deliveries and collections

• Picking, packing, loading, and unloading activities.

• Ensuring the warehouse operates at peak efficiency, by supervising and training warehouse employees and establishing, monitoring, and managing operation goals.

• Develop warehouse operations systems by determining product handling, storage requirements, and inventory management.

• Managing any other miscellaneous tasks as required.

Requirements:

· Minimum 1 years’ experience working in a warehouse / logistics environment

· Experience in warehouse operation and supervising warehouse staff

· Proficient in computer skills ie. MS Office, Excel, SAP and WMS

· Possess good communication skills with both internal and external customers.

· Forklift license, Singapore class 3 driving license is added advantage

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

Job Summary:

We are seeking a highly skilled and experienced Master Data Management (MDM) Lead to drive the strategy, implementation, and ongoing optimization of MDM solutions across our organization. The ideal candidate will have a strong background in MDM concepts, technologies, and governance, combined with the ability to lead cross-functional teams, collaborate with key business stakeholders, and ensure high-quality data management practices. As an MDM Lead, you will play a pivotal role in defining data governance standards, improving data quality, and ensuring that master data is accurately managed across systems and processes.

Key Responsibilities:

• MDM Strategy and Implementation:
  • Lead the design, development, and implementation of the Master Data Management (MDM) framework and strategy.
  • Collaborate with key stakeholders to understand business requirements and develop an MDM roadmap aligned with organizational goals.
  • Oversee the integration of MDM solutions across enterprise systems, ensuring seamless data flow and consistent master data across platforms.
• Data Governance & Quality Management:
  • Develop and enforce data governance policies, procedures, and standards to ensure consistency, quality, and integrity of master data.
  • Lead initiatives to cleanse and maintain high-quality master data across various domains (e.g., customer, product, supplier, etc.).
  • Establish data stewardship practices and engage business users to ensure ownership and accountability for master data.
• Cross-Functional Collaboration:
  • Partner with IT, data engineering, and business teams to define requirements for MDM solutions, ensuring alignment with business objectives.
  • Provide leadership in building data models and structures that enhance data quality and support business operations.
  • Manage and collaborate with external vendors, service providers, and third-party stakeholders involved in MDM tools and solutions.
• Continuous Improvement and Optimization:
  • Continuously monitor and assess MDM processes, tools, and technologies, identifying opportunities for improvement.
  • Stay current with industry best practices, emerging technologies, and evolving data management trends.
  • Lead efforts to automate and streamline MDM workflows for increased efficiency and reduced manual effort.
• Reporting & Metrics:
  • Develop and track key performance indicators (KPIs) for MDM, providing regular reports and insights to senior leadership.
  • Measure and report on the effectiveness of MDM initiatives and their impact on business outcomes.

Qualifications:

Education and Experience:

• Bachelor's degree in Computer Science, Information Management, Data Science, or a related field (Master's degree preferred).
• Minimum of 8-10 years of experience in Data Management, with at least 3 years in a leadership or MDM-focused role.
• Proven experience with MDM tools (e.g., Informatica MDM, Profisee, SAP MDG, IBM InfoSphere, or similar platforms) and data integration technologies.
• Experience in data governance, data quality management, and the development of data models.
• Strong understanding of data modeling, data warehousing, and data integration processes.

Skills:

• Expertise in Master Data Management best practices, methodologies, and frameworks.
• Excellent communication and stakeholder management skills, with the ability to present technical concepts to non-technical audiences.
• Strong leadership and team management abilities.
• Hands-on experience with data quality tools, data profiling, and data validation techniques.
• In-depth knowledge of relational databases, cloud platforms, and integration technologies (e.g., APIs, ETL, etc.).
• Familiarity with data privacy and security standards (e.g., GDPR, CCPA)

Preferred Skills:

• Certification in MDM, Data Governance, or related fields.
• Experience working in a global or multi-regional environment.
• Familiarity with Agile methodologies and project management frameworks (e.g., Scrum, Kanban).

Core Competencies:

• Leadership & Collaboration: Proven ability to lead cross-functional teams and drive consensus among diverse stakeholders.
• Problem Solving: Strong analytical skills with the ability to diagnose complex data challenges and provide strategic solutions.
• Communication: Ability to effectively communicate complex data concepts and present solutions to executive leadership and business users.
• Attention to Detail: A keen eye for accuracy, data quality, and consistency in all aspects of MDM management.
• Adaptability: Ability to adapt to changing business needs and technology advancements in the data management field.
• Willingness to travel up to 50% in the region

If you are a good match for the role above, please reach out to Ritu Chaudhari for a confidential chat today at [email protected]

UEN: 201304702D
EAs: 14S7084 / R1109143

Established Electronics OEM firm is looking for a Senior person to join their Product Design Engineering team. This role is part of an expansion and is newly created. Please find the brief JD below:

Responsibilities

• Lead new product development and manufacturing processes for electronic connectors (high speed)
• Develop product modifications and expand product lines to grow market share
• Work closely with manufacturing teams to assess feasibility and ensure plant capabilities align with new concepts
• Oversee activities related to DVP&R (Design Verification Plan and Report) testing, FOT (First Article Testing), FSV (Functional Safety Verification)
• Actively involved in analytical activities such as Tolerance Analysis, Proof of Concept (POC), Finite Element Analysis (FEA)

Requirements

• Minimum of 5 years' experience in designing connectors
• Background in mechanical product design for electronic/consumer products
• Proficient in product development process
• Strong knowledge of tolerance analysis, DFMEA, and FEA

Senior Executive Programs Marketing Lead

• 12 months contract
• Hybrid work arrangement (3 days per week in office)
• Work location: Suntec

Our Client

• Our client is one of the leading IT enterprise cloud computing company
• Ranked as Fortune "100 Best Companies to work for"

The Opportunity

• Connect with and influence CxOs, senior decision makers and influencers of big bet accounts and key deals.
• Tight alignment with our sales colleagues, deep customer insights and hyper-personalized communications enable us to curate account based and peer to peer conversations to address our customer’s top priorities, inspire transformation and growth and showcase the relevance and credential of the company as a trusted partner. Our ASEAN Executive programs experiences deepen our influence within these accounts to further expand our reach and influence.
• Strategic Planning: Independently manage key functional areas, including quarterly planning and, if applicable, budget proposals. Ensure accountability for the success of these initiatives.
• Stakeholder Engagement: Act as the primary liaison for key stakeholders, adeptly navigating challenges with minimal guidance. Your strategic acumen will be pivotal in aligning programs with the broader goals of the company.
• Leadership and Collaboration: Display decisive leadership in setting objectives and determining approaches to critical assignments. Lead by example on highly visible, often cross-functional projects, mentoring, and inspiring team members.
• Problem-Solving: Address complex challenges proactively, bringing together diverse viewpoints to achieve consensus and implementing solutions. Your initiative will ensure the content strategy progresses in alignment with the company’s vision.
• Innovation and Motivation: Encourage and inspire the team through a commitment to innovation and creativity. Your leadership will foster a culture of creativity and dedication, crucial for the success of our content strategy.
• ASEAN-Specific Strategies: Formulate and execute strategies tailored to the ASEAN market, integrating global themes with local nuances. This includes managing event content in key locations across ASEAN and global marketing direction to align with the local cultures for enhanced impact.
• Stakeholder Collaboration and Performance Metrics: Collaborate with global and regional teams to synchronise localised content and campaigns. Utilise KPIs to assess the effectiveness of campaigns and adjust strategies based on data-driven insights.
• Content Mastery: A creative thinker capable of engaging diverse C Level audiences with compelling storytelling.
• Analytical and Strategic Skills: Strong analytical abilities to evaluate program performance and refine strategies, combined with a solid background in strategic planning and budget management.
• Cultural Sensitivity: An in-depth understanding of the cultural diversity within ASEAN and the ability to adapt content and strategies to resonate with different audiences.
• Experience in leading cross-functional projects and influencing stakeholders.
• Effective Communication: Outstanding communication skills, both written and verbal, with the talent for articulating strategies and collaborating effectively with teams and stakeholders across different departments and regions.
• Consultative Approach: A consultative mindset with proven success in working alongside marketers and content creators to achieve marketing objectives.
• Adaptability and Problem-Solving: Highly adaptable, with a strong problem-solving approach, able to manage multiple projects simultaneously and adjust strategies in a fast-paced environment.

Your Background

• Proven Experience in C Level marketing with a demonstrated ability to develop and implement successful strategies.
• Prior experience in the ASEAN market and B2B marketing is highly desirable.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Join Our Team as our Lead Kids Fitness Coach at our Tanglin Mall academy!
First Konnection, an authorized Education Recruitment Specialist, is partnering with a leading sports education centre to find passionate educators eager to work in kids' fitness.

If you have experience in parkour and fitness coaching for children, we want to hear from you!

About the Role
As our Lead Kids Fitness Coach, you will design and lead dynamic fitness classes aimed at children aged 4 to 12.

This role requires a passion for child development, physical fitness, and coaching in a fun and supportive environment.

You'll use custom-built obstacle courses and engaging fitness challenges to help kids build confidence and motor skills.

Work Hours

• Weekdays: 9:30 AM to 6:30 PM (with a 1-hour lunch break)
• Weekends: 9 AM to 6:30 PM
• Half-day work: 3:30 PM to 6:30 PM (for half-day shifts)
• 5½-day work week

Work Location: Tanglin Mall, Singapore

Key Skills & Requirements

• Parkour or fitness coaching for children.
• Experience leading kids' fitness classes.
• Strong communication and leadership skills.
• Ability to engage with children of different skill levels.
• First-aid certification is preferred.

Submit your application here or directly on MyCareersFuture.

Let’s shape the future together!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

We are seeking for a IT Vendor Manager who will be responsible for overseeing all aspects of vendor management, including contract negotiation, performance tracking, and risk management. This role requires a focus on ensuring vendors meet regulatory, legal, and performance standards while driving continuous improvement initiatives.

Key Responsibilities:

• Oversee IT vendor relationships, focusing on contract compliance, cost efficiency, and risk mitigation.
• Manage vendor performance through KPIs and SLAs, conducting regular reviews and improvements.
• Ensure all vendor activities adhere to legal and regulatory standards (MAS TRM etc), including conducting audits and due diligence.
• Lead initiatives to enhance vendor management processes, fostering collaborative vendor partnerships.
• Prepare and present performance, risk, and compliance reports to senior management.
• Collaborate with internal teams to align vendor management with business objectives.

Requirements:

• Bachelor's degree in IT, Business Administration, or related field.
• Over 10 years of IT experience with at least 5 years in IT vendor management or procurement.
• Proven track record in managing vendor relationships, particularly in performance management and dispute resolution.
• Strong understanding of IT governance frameworks and MAS TRM Guidelines.
• Excellent analytical, communication, and problem-solving skills.

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button. Alternatively, you may also email your resume to [email protected]

We regret that only short-listed candidates will be contacted shortly.

Careerally Pte Ltd | EA Licence: 24C2215
Frieda Chan | EA Registration No: R2199193

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.

We’re looking for a Special Projects Manager/Lead to join our CEO Office team, to help grow our team across Asia.

The mission of this role is to solve strategic problems that arise in our scaling phase and drive new projects using a data-driven approach. You will be a key part of building new and scaling existing business units. You will report directly to our Strategy & People Director (Chief of Staff).

What You’ll Be Doing

• Special Projects & Strategy: Play the role of a ‘fire-fighter’ to take on any issues to augment strengths or plug weaknesses across the organization; Annual review of our strategic ambition, where to play, and how to win perspectives by running external and internal analysis
• Fundraising and Corporate Development: Drive the end-to-end fundraising process: from creating the fundraising narrative and pitch deck to orchestrating the due diligence process; Analyze potential M&A targets, determine synergies, and execute on the post-merger integration
• Financial Modeling & Strategic Finance: Build financial models, charts, and narratives. Examples of models and charts include: financial model for business valuation, unit economics, whale chart, rule of 40 chart, cricket chart: Build financial models, charts, and narratives. Examples of models and charts include: financial model for business valuation, unit economics, whale chart, rule of 40 chart, cricket chart
• BizOps and Project Management: Support executive leadership team in tracking and completing the cross-departmental Objectives and Key Results within the company; Project management support in a variety of cross-functional projects
• Data Analysis: Analyze past data and develop models for key indicators and metrics. Examples of key indicators include: Client Lifetime Value, Customer Acquisition Cost, Efficiency-related metrics, Revenue Retention, Customer Concentration
• Investor Relations: Support investor meetings as they occur including quarterly investor updates, board meeting deck preparation, driving data analysis for follow-ups, etc.

Who We Are Looking For

• Experience in investment banking, corporate finance, strategic finance, or top consulting firms is highly preferred
• Excited about building and scaling new business units
• Proactive with proposing solutions and flagging issues
• Strong work ethic with get-it-done growth mindset
• Collaborative: Able to work with different BUs and team members across geographies and cultures
• Zero-defect mindset
• Comfortable working with and manipulating data
• Immediate joiner is preferable
• Open to travel

Who We Are Looking For

• Gain exposure and drive impact: You will have exposure to cross-functional projects with close collaborations directly with key leaders in the organization
• Gain professional and personal growth: You will be collaborating with and learning from fellow talented team members across the region
• Enjoy freedom and opportunities: You will be given freedom to experiment and iterate on ideas to learn and improve skills and results.

Let’s Realise Human Potential.

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.

We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.

What is Glints?

Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.

Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.

Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.

Who We Are

At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.

• Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
• Integrity: Have courage, be guided by the truth, don’t be afraid
• Impact: Missionaries, not mercenaries
• Beginners’ Mindset: Stay humble, don’t be attached to ego
• Customer Obsessed: Customers First
• Ownership: Care intensely about the mission and take responsibility
• High Standards: Dream big and deliver epic outcomes fast

Where We Work

Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines.

Learn more about Glints and our culture at bit.ly/glintsculture,

Or check out our Careers Page at https://glints.com/careers!

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Electrical) for the next phase of their business. They are located in West.

Duties:

• Lead Electrical discipline for CAPEX projects, supervising consultants, contractors, and vendors.
• Develop and issue Electrical design bases, specifications, and scopes of work.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Approve Electrical deliverables and develop necessary project documents.
• Support regulatory approval processes.
• Collaborate with project management and engineering teams.
• Witness factory acceptance tests (FAT).
• Ensure accuracy of engineering databases (e.g., SmartPlant tools).
• Review and document as-built deliverables.
• Follow Quality Management System and QA plans.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 15 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Responsibilities:

• Lead the creation of advanced information and analytics products within a global organization. Proven experience in successfully delivering these products across organizations with varying levels of analytics maturity, engaging with business leaders to drive analytics-informed decision-making.
• Serve as a thought leader in data architecture, overseeing the design and delivery of data-analytics platforms for on-premise, cloud, and hybrid environments.
• Demonstrate state-of-the-art expertise in data preparation, data insights, and visualization (e.g., BI tools), as well as advanced predictive analytics using AI, ML, and deep learning.
• Manage data governance to ensure analytics products meet ethical standards and maintain strong controls.
• Act as a visionary in information and analytics, strategically partnering internally and externally to deliver best-in-class analytics products to meet business needs.
• Partner with business units to shape the analytics agenda and establish a roadmap for data and analytics adoption.
• Build, mentor, and lead a global team of analytics and data experts capable of driving digital transformation.

Skills, Experience, and Qualifications:

• Master’s degree in a quantitative field (e.g., Computer Science, Statistics) or a Bachelor’s degree with 10 years of relevant data experience.
• Background in Financial Services or related consumer-centric industries preferred.
• Strong understanding of fundamental data concepts (data modeling, data pipelines, data quality, lineage) and data warehousing methodologies, with experience in modern data architecture.
• Expertise in cloud platforms, especially AWS (e.g., Redshift, EMR, RDS, Athena, Glue).
• Proficient in DataOps, AI and MLOps methodologies, and hands-on experience with CI/CD, Jenkins, Ansible, DevOps processes, and enterprise integration patterns.
• Experience in building and maintaining scalable microservices, server-side APIs, and RESTful services.
• Skilled in Python 3, Linux/Unix Shell Scripting, containerization, and Spark or similar big data processing tools.
• Strong business acumen, with the ability to apply analytics to solve business challenges and drive KPIs.
• Proven ability to engage and influence senior executives, manage complex data frameworks, and implement change management processes.
• Ability to mentor and guide teams and stakeholders on data management best practices.
• Experience with agile methodologies and managing multiple projects, with strong planning and reporting skills.
• Able to make independent decisions aligned with corporate philosophy, ethics, compliance, and risk management standards.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at [email protected] with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502 | EAP Registration No: R2095054

Responsibilities

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

• Leads the team to perform service recovery in the event of issues.

• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover those on leave.

• Mentor, provide guidance and support to the Service Desk team.

• Lead and develop the service desk team, including hiring, training, and performance evaluations.

• Ensure the team knows how to use the provided ESM tool (e.g., ServiceNow) effectively for ticket management and service delivery.

• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

• Identify and implement improvements along with updating of documentation for service desk processes and procedures.

• Foster a customer-centric culture within the team, emphasising excellent customer service.

• Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

• Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

Requirements

• Degree in Computer Science, Information Technology, or a related field.

• Prior experience in a service delivery or IT management role within a corporate environment.

• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

• Strong understanding of end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

• Proficiency in using ESM tools such as ServiceNow.

• Excellent leadership, team and stakeholder management skills.

• ITIL 4 Foundation Certification

• ITIL 4 Intermediate / Expert preferred

• Project Management Professional (PMP) or similar will be an added advantage.

Licence no: 12C6060