Regional Procurement Lead

What this job involves:

General

• Comply with all procurement rule and policy.
• Develop, execute annual sourcing plan on time with good quality.
• Record all sourcing savings into Bravo system, CSTS system accordingly.
• Work closely with the JLL HQ SCMP/ operation teams to maximize the procurement benefits our Clients.
• Demonstrate continuous effort to improve procurement operations, decrease turnaround time and streamline work processes.

Bidding & procurement management

• Advise on and establish agreed procurement strategy with Client based on specific project information and Client’s standard procurement policies. Propose the preferred procurement packages and requirements.
• Establish and manage the competitive tendering and selection process.
• Identify opportunities to consolidate supplier base wherever possible to leverage on volume economies.
• Research JLL vendor’s / supplier’s capabilities, identify a pool of candidate vendors / preferred suppliers for bidding consideration.
• Prepare pre-qualification questionnaire for all potential vendors and complete the pre-qualification process and/or confirm pre-qualification conformance of existing vendors.
• Develop and agree standard contract documentation to include Client corporate standards/ guidelines and all commercial terms for the service.
• Consolidate (or manage consolidation of) the tender documentation.
• Manage the tender process including responding to any RFI.
• Evaluate bidder proposals.
• Assist in the negotiation of contracts with an optimum mix of conformity, price and quality.
• Assess the quotations submitted and nominate the bidders with which the commercial/ financial negotiations may be conducted.
• Support contract negotiations at the appropriate management level.
• Assist to negotiate contract terms, pricing and payment schedule, ensuring that the agreements with the vendors / suppliers are commercially advantageous.
• Detail commercial assessment.
• Submit and obtain relevant approvals to proceed with regard to JLL internal LoA requirements.
• Complete tender report and provide the recommendation.
• Review and approve Vendor Service Agreement submitted by site team.
• Support the operation team in vendor administration and management throughout service term.

Risk management

• Establish risk plan to identify potential risk, indicate the impact and advice on risk mitigation.
• Contingency policy management.

Post-contract management

• When requested support monitor and if required participate as key person in negotiation and settlement of all disputes between client.

Requirements：

Education /Work Experience Requirement

• Business/Commerce Degree with at least 2 years of sourcing experience working in a procurement / operations role in the corporate environment is highly desirable.
• Experienced understanding of key categories in Facilities Management.
• Strong working knowledge of Microsoft Office Programs.
• Understanding of financial evaluation and interpretation of supplier’s records and their key cost and business drivers.

Technical and Administrative Skills

• Knowledge of procurement principles and approach including category and sourcing management.
• Familiar with China contract laws and tender process.

Business Skills

• Familiar with China construction market, regulations and general practices.
• Skillful in commercial negotiations with client, contractors, consultants and authorities.
• Demonstrated analytical ability to identify and assess relevant trends

Interpersonal Skills

• Good communicator with client and vendors.
• Good Chinese and English communication skills both verbal and written.
• Ability to deal with a diverse range of personalities and work pressures.
• Ability to prioritize.
• Ability to work autonomously and make sound decisions when required.
• Strong Organizational skills.
• Ability to deal with multiple tasks and work towards and achieve tight deadlines.
• Strong attention to detail.
• Ability to handle high workload.
• Ability to follow-up with suppliers (via phone and email).

Location: Ang Mo Kio

Job Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.
• Lead software team in implementing design, testing, verification, and validation of all software components.
• Implement cybersecurity measures for software applications
• Generate and maintain software development documentation.
• Planand provide software maintenance, training, and consultancy to users.
• Develop new skills & explore new technologies for improvements.

Job Requirements

• 8 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C#, JS.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Familiar with agile software development lifecycles.
• Understanding of hardware.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

The Client is a pretigious global bank.

Job Description

• Coach and guide relationship managers to achieve sales targets
• Ensure that the relationship managers adheres to all service standards
• Ensure that relationship managers comply to all regulations and compliance standards
• Able to manage and mitigate operations risk and ensure that the Bank’s operational requirements are adhered to

Skills and Requirements

• Minimally 6 years of experience within the banking scene with a proven track record in product sales & team management
• Processes strong knowledge in cross border regulations
• Strong stakeholder management skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

(EA: 11C5502 / R2199597)

As a High-Level Tennis Coach based in Singapore, you will play a pivotal role in transitioning Hugh Performance tennis players, top-ranked juniors, to the ATP, WTA and ITF circuits.

Your primary focus will be to oversee and execute a comprehensive development plan, including technical skills, physical fitness, mental conditioning, scheduling, and competition strategies. You will also serve as a dedicated traveling coach, accompanying players to all overseas training blocks and tournaments. Your mission is to develop the players according to your professional tennis assessment and achieve measurable milestones, with the specific goal of earning at least 3 ATP, ITF, WTA points for the players by 2025.

Package:

1. Salary : Shall be aligned with experience and qualifications.

2. Annual Leave : 14 days per year.

3. Work Hours : 42hrs per week

4. Work Days : Flexible, with a minimum of 1 off day per week. Off days in lieu will be provided for travel periods.

Key Responsibilities:

1. Development & Training Plan :

- Design, implement, and manage individualized development plan, covering all aspects of progression from junior tennis to professional level competition.

- Focus on improving technical tennis skills, tactical understanding, physical conditioning, and mental resilience to prepare for competitive tennis.

2. Training & Technical Guidance :

- Lead technical training sessions, focusing on serving, groundstrokes, footwork, net play, and other essential aspects of professional tennis.

- Continuously analyze performance in training and matches, adjusting the development plan based on progress and areas for improvement.

3. Fitness & Physical Conditioning :

- Collaborate with strength and conditioning coaches to ensure physical readiness, optimizing strength, endurance, agility, and injury prevention protocols.

- Monitor and fine-tune fitness program, including recovery strategies, nutrition, and injury management.

4. Mental & Psychological Preparation :

- Work closely with a mental conditioning team to enhance mental toughness, emotional control, and ability to handle pressure in competitive environments.

- Implement visualization techniques, pre-match routines, and recovery exercises to foster mental resilience.

5. Scheduling & Tournament Planning :

- Plan and coordinate training blocks, recovery periods, and tournament schedules for optimal development and ranking progression.

- Develop and oversee a competition calendar.

6. Travel & On-Court Coaching :

- Serve as traveling coach for all overseas training blocks and tournament appearances.

- Provide on-court coaching support, helping players navigate different conditions and opponents at various levels of professional tennis.

7. Team Collaboration :

- Work in synergy with the wider coaching team, including fitness, mental, strength, and rehabilitation experts.

- Ensure communication and alignment between all support staff to achieve holistic player development.

Qualifications:

1. Bachelor’s degree in Sports Management, Physical Education, or a related field.

2. At leas 7-10 years of experience coaching players on the ITF, WTA or ATP World Tour

3. Former professional tennis player with an ATP ranking bellow #500

4. Tennis coaching certifications of International standards

5. Ability to work flexible hours, including evenings and weekends, as required.

6. Willingness to travel within Singapore and regionally when necessary.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About The Team

As a core member of our LLM Global Data Team, you'll be at the heart of our operations. Gain first-hand experience in understanding the intricacies of training Large Language Models (LLMs) with diverse data sets, and become a leader building and growing a vibrant team together with us!

Your Role Will Involve:

1. Gaining direct experience in data production processes, including drafting, revising, quality-checking, or performance analysis to understand the synergy between humans and data in LLM training.

2. Working closely with the leadership and HR team to design effective feedback loops for accelerating the professional growth of annotation specialists.

3. Tracking performance of team members and building training and supporting mechanisms.

4. Managing the day-to-day operation process of training operation or performance operation specialists.

Qualifications

Minimum Qualifications:

1. Excellent leadership experience in operation management. Experienced in managing a high-calibre team at a fast-paced innovative environment.

2. Candidates should be intelligent, diligent, and skilled in providing feedback and individual growth advice to team members at different seniorities.

3. Skilled at seeking a balance between employees' individual interests and organizational goals.

Preferred Qualifications:

1. At least 2 working years of experience as people manager. Experience with global teams, teams larger than 10 people, and in operations at leading AI/LLM companies are strongly preferred.

2. A deep interest in LLMs, human behavior and user experience is essential. The ideal candidate is an enthusiastic learner who finds engagement with diverse case studies and annotators stimulating.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Mechanical) Oil & Gas for the next phase of their business. They are located in West.

Duties:

• Lead Mechanical and HVAC disciplines for CAPEX projects, overseeing FEED consultants, EPC contractors, and vendors.
• Develop and issue design bases, datasheets, project specifications, and scopes of work for feasibility studies, FEED, and EPC projects.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Validate and approve Mechanical and HVAC deliverables in CAPEX projects.
• Support regulatory approval processes and coordinate with consultants and contractors.
• Collaborate with project management, engineering disciplines, and operations teams.
• Witness factory acceptance tests (FAT) and ensure accurate engineering databases.

Requirements

• Min Bachelor’s Degree in Mechanical Engineering or any relevant field.
• Min 12 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gcaJ5uvj

• Autonomy to make key decision for software engineering
• Engagement with senior business stakeholders

About the company

Our Client is one of the most established companies within their industry. They have a well-established presence of more than 15 years with a global footprint of more than 5 countries. With aggressive plan in investing in IT, they are now looking hire their Lead Software Engineer / Software Engineering Lead - Java. NodeJS & Python to be based here in Singapore.

About the job

• Engage in all stages of the Software Development Life Cycle including Design, Development, Integration, Testing, Deployment, Maintenance, and Customer Support for intricate systems.
• Maintain high quality and delivery standards, consistently delivering quality code within deadlines.
• Act as the primary point of contact and on-site support for software-related issues
• Implement best engineering practices such as code reviews, secure programming, unit testing, and continuous improvement initiatives.
• Embrace an "Automation first" mindset, aiming to minimize manual tasks, particularly in code analysis, testing, and deployment.
• Utilize suitable software development methodologies, languages, libraries, and techniques to optimize software engineering tasks.
• Demonstrate autonomy by proposing viable technical solutions through thorough research and deep understanding of the codebase.
• Estimate costs and delivery schedules for development efforts, ensuring accuracy and validation.
• Continuously enhance understanding of new technologies, programming languages, frameworks, and technical concepts relevant to the company's product portfolios.
• Proactively research industry trends and best practices, implementing them where applicable.

Skills and experience required

As a successful applicant, you will have at least 7 years of experience in Java. Exposure to Python programming for developing large-scale real-time, event-driven applications.

Exposure to NodeJS, JavaScript, AWS cloud and designing CI/CD pipelines using Jenkins will be of added advantage.

Whats on offer

This is an excellent opportunity to led IT transformation through software development.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gcaJ5uvj (EA: 94C3609/ R1219669)

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Electrical) for the next phase of their business. They are located in West.

Duties:

• Lead Electrical discipline for CAPEX projects, supervising consultants, contractors, and vendors.
• Develop and issue Electrical design bases, specifications, and scopes of work.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Approve Electrical deliverables and develop necessary project documents.
• Support regulatory approval processes.
• Collaborate with project management and engineering teams.
• Witness factory acceptance tests (FAT).
• Ensure accuracy of engineering databases (e.g., SmartPlant tools).
• Review and document as-built deliverables.
• Follow Quality Management System and QA plans.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 15 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

About our client: Our client is a leading international engineering consultancy.

*Please note that this role will be hired on a contract basis and will be seconded to our client's project*

Work Location: Tuas (company transport is provided in selected MRT stations)

Working days: 5.5 days

About the role:

The Lead Resident Engineer shall be in the discipline of Electrical, Instrumentation & Control in delivery of large-scale power generation project. The Engineer shall have at least 10 years of relevant engineering experience in delivery of large-scale industrial/ utilities projects (e.g. waste, water, oil & gas, power) or relevant experience in delivering large solid waste management projects (e.g. WTE, sludge incineration, materials recovery and food waste treatment).

The duties shall include the following but not limited to:

· To work as owner’s engineer to lead the ICA project implementation at site.

· Assist Chief Resident Engineer in daily supervision and coordination duties for ICA discipline.

· Project delivery planning including time and manpower scheduling.

· Source and interview for Resident Engineers and Resident Technical Officers for ICA discipline

· Strong capability of specification capability for all ICA-related specification. e.g. DCS / PLC system configuration, topology and controller, RIO engineering.

· Enforce Specifications, International Standards, Singapore Standards and good practices

· In-depth of understanding for automation package for contract implementation of automation systems for WtE project.

· Contracts management of ICA discipline for the WtE project

· Review the EICA submittals from Contractors for Process like Waste Reception system, Incinerator-Boiler System, Water Steam Cycle, weighbridge system, building services, Enterprise Resources Planning, Communication Network Infrastructure, DCS, PLC, EMIS, PFMS etc.

· Essential understanding of P&ID of process engineering

· Liase with the Engineering Manager and the Project Technical Specialists on the review and approval of design submissions including calculations and drawings.

· Engage in Technical discussion EICA related issues with the contractor and client

· Attend site meetings and resolve technical issues with Contractors

· Define Inspection and Special testing requirements and ensure coordination of those efforts on all contracts

· Ensure the documentation fully complies with the specifications and standards

· Participate in HAZOP review, SIL safety and design for safety workshops

· Work with electrical team closely for all power and process interfaces

· Participation in FAT of automation equipment, DCS, PMS, PLC and RIO

· Provide Technical support in Testing and Commissioning of the plant.

About you:

· Degree in Electrical / Electronic/Instrumentation & Control Engineering recognized by the Professional Engineers Board

· Registered as Resident Engineer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore

· At least 10 years of relevant experience in design and construction of large Waste-to-Energy (WTE) projects or waste/water management projects in Singapore, particularly experience in power plant or WTE processes.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA Licence Number: 94C3545

EA Personnel Name: Paola Jane Ofrasio Fajardo

EAP Personnel Registration Number: R1325507

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We are seeking a highly skilled Backend Developer with strong expertise in Java, Golang, Microservices architecture, and message-driven systemslike RabbitMQ. The role requires experience in containerization, Kubernetes, CI/CD pipelines using GitLab, and basic knowledge of AI and video analytics technologies. Additionally, the candidate should be familiar with Linux OS, Python, and Bash scripting. Basic frontend knowledge is a plus for collaboration across teams

Key Responsibilities:

• Backend Development: Design, develop, and maintain scalable backend systems using Java and Golang.
• Microservices Architecture: Develop and manage microservices to ensure high availability and scalability.
• Containerization & Kubernetes: Build and deploy containerized applications using Docker and manage orchestration with Kubernetes (K8s).
• CI/CD Pipeline Management: Configure, manage, and troubleshoot GitLab CI/CD pipelines for continuous integration and delivery.
• Databases: Familiarity with databases such as PostgreSQL, MongoDB, or Redis.
• Big Data: Familiarity with big data technology such as ElasticSearch.
• Python & Bash Scripting: Write and maintain Python and Bash scripts for automation, deployments, and troubleshooting.
• Troubleshooting & Monitoring: Proactively monitor systems, perform root cause analysis, and ensure the reliability of the platform.
• Collaboration: Work closely with frontend and AI teams to integrate APIs and ensure smooth data flow across the system.

Required Skills & Experience:

• Strong proficiency in Java and Golang for backend development.
• Experience in microservices architecture and distributed systems.
• Hands-on experience with containerization technologies such as Docker and orchestration using Kubernetes.
• Proficiency in managing CI/CD pipelines using GitLab.
• Experience with message brokers such as RabbitMQ, Kafka, ActiveMQ.
• Familiarity with databases such as PostgreSQL, MongoDB, or Redis.
• Experience with big data technology such as ElasticSearch.
• Experience with data processing technology such as Apache Flink.
• Utilize basic knowledge of Linux Based OS to manage servers, deployment environments, and perform necessary scripting.
• Python and Bash scripting skills for automation and server management.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Strong skills in troubleshooting and root cause analysis within distributed systems.
• Experience in API development (REST, gRPC).

Nice-to-Have

• Knowledge of frontend technologies like React, Angular, or Vue.js.
• Basic knowledge of AI concepts and video analytics technologies like OpenCV or FFmpeg.
• Experience in event-driven architecture and message-driven design.
• Advanced knowledge of DevOps practices.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced, cross-functional team environment.
• Detail-oriented with a commitment to delivering high-quality code.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Our group, called Product and Sales Activation (PSA) brings products to market, and market to products. We sit at the junction of product, strategy, and go-to-market to shape the long term product roadmap, commercialize new products, and drive long term strategic initiatives. We work across the Google product portfolio. Our team is responsible to influence everyone, advertisers, partners and our colleagues about what Google can provide to make advertisers more successful and ensure that happens.

Qualifications

Job responsibilities

• Consult with promoters and customers to identify opportunities associated with potential business growth and develop holistic measurement solutions for their business and marketing challenges.
• Identify and build knowledge about the typical measurement solutions used by customers and agencies, and develop Google positioning for the market.
• Advise customer partners on methodologies for marketing and media analytics, measurement and attribution. Help customers navigate industry standards and alternatives.
• Work with Sales and Analytics teams to interpret, analyze and contextualize the results of different Google measurement solutions (e.g., incrementality studies) showing Google’s impact to customers.
• Partner with sales to effectively position Google results against the client's marketing objective as well as drive conversations about growth.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in product management, marketing, management consulting, or project management in technology.
• Experience working with Product Management or Engineering teams, executive leadership, and cross-functional stakeholders.

Preferred qualifications

• Experience influencing stakeholders to devise and scale a strategy.
• Experience influencing c-level executives, managers, and promoters both in and outside Google.
• Ability to understand and adapt to the motivations of different stakeholder groups.
• Ability to take complex, ambiguous topics, and present them in a clear and concise manner to stakeholders.
• Excellent organizational and project management skills, with the ability to collaborate across cross-functional boundaries.
• Excellent written and verbal communication, people management, problem-solving, and critical thinking skills.

• Lead Concierge team to provide exceptional service.
• Refine and ensure adherence to service standards.
• Recruit, onboard, and manage performance of staff.
• Handle VIP visits, events, and feedback responses.
• Oversee budget, procurement, and customer experience.

Requirements:

• Minimum 10 years of front line experience with at least 3 years of supervisory role.
• Minimum Dip holder.
• Prior working experience in premium hospitality establishments will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Are you an experienced and motivated leader looking to make an impact in a dynamic contact centre environment? We are seeking a Contact Centre Team Lead to join our team and play a pivotal role in driving operational excellence and team success.

Key Responsibilities:

• Assist the Operations Manager in overseeing the day-to-day operations of the contact centre.
• Provide coaching and training to team members to ensure consistent performance and development.
• Conduct regular transaction monitoring and call reviews to uphold quality standards and compliance with procedures.
• Develop and implement training plans to address skill gaps and enhance team capabilities.
• Ensure fair and consistent performance management, including addressing performance lapses with appropriate measures.
• Collaborate across departments to optimize business processes and improve efficiency.
• Achieve operational targets within budget and service level agreements.
• Prepare and deliver daily, weekly, and monthly client reports, including monthly business reviews.
• Perform other ad hoc duties as assigned.

Job Requirements:

• A Diploma or higher qualification.
• At least 2 years of supervisory experience, preferably in a contact centre or customer service environment.
• Tech-savvy with proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Strong interpersonal and communication skills, with a creative and solutions-driven mindset.
• Positive attitude with the ability to motivate teams to achieve business objectives.
• Demonstrated leadership and people management skills.
• Thrives in a dynamic, fast-paced, and team-oriented environment.

Why Join Us?

• Be part of a collaborative and innovative work culture.
• Opportunities for career development and growth.
• Contribute to meaningful business outcomes in a supportive environment.

If you’re passionate about leading teams and delivering exceptional results, we’d love to hear from you! Apply now and take the next step in your career.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800