Responsibilities:

• Own the Core Technologies operations readiness and successful bring up of critical components for existing products and other new products.
• Collaborating with technical leads, process, quality, and procurement teams and external suppliers.
• Lead program readiness reviews to ensure overall factory readiness from a 4M standpoint, and drive closure on issues putting launch at risk.
• Work with internal and vendor cross-functional teams to drive readiness and execution of all pre-launch builds in pursuit of a successful launch. Responsible for successful mass production ramp-up.
• Excellent communicator, able to present in regular meetings with large multi-functional teams and executives.
• Able to drive continuous improvements with vendors to enhance their competency and robustness.

Requirements:

• Min Bachelor’s degree in Industrial, Electrical, Electronic or Mechanical Engineering.
• Experience in manufacturing, process engineering, supply chain or product development. Consumer electronics background is a plus.
• Experience in Project Management and Plant Operations is a plus.
• Good communication skills.
• Able to travel to locally and overseas.

KEY HIGHLIGHTS:

• In charge of Retail business for Singapore & Malaysia.

• Drive sales performance and lead frontline team.

• Company Culture: Friendly

We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.

RESPONSIBILITIES

SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY

￭ In charge of sales performance and budget with full P&L responsibility of the channel.

￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.

￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.

￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.

￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.

￭ Provide sales analysis, reports and propose relevant business plans for management review.

RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION

￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.

￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.

￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.

￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.

￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.

￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.

￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.

￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.

PEOPLE MANAGEMENT AND TEAM DEVELOPMENT

￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.

￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.

￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.

￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.

REQUIREMENTS

• Degree in Business Studies, Fashion, Finance or related discipline.

• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.

• Strong financial acumen, track record in managing a retail organization.

• Strong leadership skills with exceptional presentation and communication skills.

• Strong analytical, business acumen and interpersonal skills.

• Shop visit and business travel is required.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

1. Job Description:

• Support the implementation of the Operation & Procedures Framework.

• Assist in operation updates, implementation, and training.

• Provide project management support through assisting in the development and

management of project charter, timeline, and progress tracking.

• Implement and improve processes, systems, tools, and best practices to optimize

operational efficiency and effectiveness.

• Work closely with a cross-section of functions such as Client internal ITon multiple

projects ranging from system implementations, and process workflow reviews.

• Create process documentation/workflows, knowledge articles, and self-service guidance.

• Collect and document business requirements for process improvement efforts.

• Facilitate process workflow modeling to collaborate on process improvements,

automation capabilities, and clearly defined end-to-end use cases.

• Review information and trends to ensure that the output of processes is achieving the

desired results.

• Conduct maturity assessments against the process activities to highlight areas of

improvement or concerns.

• Identify issues and risks.

• Bring inconsistencies and problems to the attention of management.

• Participate in problem resolution.

• Extract reports and provide a high-level analysis of data for review.

• Drive CI initiatives with operation team with the estimated saving.

• Will be part of Operation team and report directly to Senior Logistics Manager.

2. Requirements:

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Lean Six Sigma

• Project Management, Business Analysis or Process Improvement skills such as Six

Sigma, Lean or Quality Assurance

• Hands-on experience and knowledge in managing change initiatives that redesign,

improve existing processes and gain efficiencies.

• Ability to prioritize tasks and meet deadlines with minimum supervision.

• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

• Proficiency in process mapping tools & Lean Methodlogy

• Proficiency in data analysis tools and software, such as Excel Macros, Power BI

• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.

• Ability to collect, organize, analyze, and interpret data and processes.

• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and

concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.

• Ability to communicate effectively with both technical and non-technical audiences

across different levels of the organization.

Job Purpose and Impact:

The Project Management Office Manager will drive the business group’s strategic initiatives, prioritization and development of a roadmap. In this role, you will propel our strategy forward, prioritize resources, measure progress, drive accountability and a sense of urgency in the business. You will lead and facilitate complex projects by effectively leveraging organizational resources and aligning teams towards shared objectives that deliver value for our customers and drive profitable business growth.

Key Accountabilities:

• Drive PMO strategies, goals and build up the PMO portfolio, financial revenues and key stakeholders management.
• Partner with internal and senior stakeholders
• Partner with the strategy team, business and functional leaders to create a strategy execution roadmap and ensure that the project portfolio aligns with the strategy.
• Develop a framework for key strategic priorities with clear milestones and responsibilities including sequencing of capability builds and short-term and long-term initiatives.
• Develop a robust framework including metrics to evaluate the overall project portfolio, measure progress and track the impact.
• Partner with the project teams to ensure projects have robust business cases, clear project plans, right resource and are being executed on schedule and on cost.
• Provide insights to the leadership to enable rigorous and objective decision making.
• Develop and deploy best practices for managing the overall portfolio and ensure we have clear processes and governance around projects.
• Build a high performing PMO organization across APAC including recruitment, performance and talent management including overseeing team members that monitor and report on the status of projects including cost, timing and staffing.
• Co-ordinate with CFB Enterprise PMO team and other global stakeholders as required and also for sharing of best practices.
• Identify and resolve obstacles to completing project on time and to budget.
• Ensure team adheres to internal and external quality standards.
• Lead project teams, assign individual responsibilities, develop project schedules and determine resource requirements.

Qualifications:

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of eight years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications:

• Experience in leading and facilitating complex cross-functional projects
• Background industries from Food Manufacturing / Food and Beverage Products / FMCG would be a huge advantage.
• Resourceful in activating and leveraging organizational resources to effectively develop and deliver portfolio projects.
• Strong critical reasoning and business acumen to build a balanced portfolio of short-term and long-term projects that systematically advance the business strategy.
• Proven ability to embed a culture of strategy execution and cross-functional alignment deeply into the organization.
• Capable of bringing clarity and focus to top priorities in a complex operating environment
• Three years of supervisory experience

Reg No: R1442448
BeathChapman Pte Ltd
Licence no. 16S8112

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

We are looking for an ideal candidate who will contribute to a high-growth team in a rapidly growing business. With a proven track record of delivering results in a fast-paced environment, he/ she will demonstrate the ability to identify opportunities and take ownership to drive growth across the business.

What you will be doing:

• Develop, implement and own a business and sales strategy to meet the company objectives and deliver commercial targets.
• Sell AnyMind’s tech solution to the client by introducing the Company’s product based on client needs; including digital marketing and influencer marketing solutions
• Identify new business and partnership opportunities to further the growth of the business across the direct Brands and Media Agency ecosystems
• Build-on an existing strong network of contacts across brands and agencies in Singapore to drive business
• Consultative selling to clients across brands and agencies. Responsible for the full cycle of a sale, including generating leads, initiating conversations, pitching business opportunities, following up with action plans, to receiving briefs from clients.
• Lead initial project set up, working with colleagues in making overall decisions to deliver each project at the highest standard as well as with a healthy margin.
• Work with the Head of Sales on annual budgeting and regular reporting of sales pipelines and revenue forecasting.

Our ideal candidate:

• Experience in sales at Digital Marketing Agencies or AdTech companies for a minimum 4 years
• Experience in dealing with Agencies and direct brands and working with them on consultative selling is a must
• Entrepreneurial flair, excellent client relationship skills, and commercial savvy.
• Broad curiosity and passion for telling stories in new ways and pushing boundaries.
• Superior new business and client management skills.
• A genuine passion for sales and a desire to attract the best projects and clients to the business.
• Demonstrated ability to translate a strategic brief into a creative execution that delivers on client goals, high-quality standards, and advances our portfolio.
• Demonstrated excellent leadership skills across all levels, strong communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment whilst juggling multiple projects.
• Knowledgeable and rooted in the digital marketing industry and has concrete knowledge of the digital eco-system across social, programmatic, influencer marketing.
• Teamwork and collaboration: Enthusiastic team player, collaborating with colleagues across different functions and markets
• Possess good command of English (both spoken & written)

Job Description:

• Focus on corporate, leisure, and group bookings in the domestic market
• Conduct proactive sales activities, maintaining close contacts with potential clients through visits, calls, and correspondence
• Ensure timely completion and communication of RFPs and consortia programs
• Organize FAM trips, site inspections, and on-property entertainment
• Maximize sales effectiveness through quality sales calls and follow-up
• Attend sales meetings and provide feedback on market intelligence
• Compile market information and assist with the annual sales plan
• Support reservations in yield management and revenue maximization
• Anticipate market trends and implement promotions
• Maintain confidentiality of property and company information
• Present revenue targets and ensure monthly assessment of accounts

Requirements:

• Minimum 3 – 5 years of experience in luxury hotel or luxury serviced apartment
• Experience in handling hotels and rooms will be preferred

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Experience in advertisement tech/digital technology is a plus.

Senior Partnerships Manager

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. ​​The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are seeking an experienced Senior Partnerships Manager to lead the identification, establishment, and management of strategic partnerships with key influencers, organisations, and communities across the financial services and FinTech sectors.

This is an exciting opportunity for an individual ready to engage with top-tier industry players and drive significant impact through strategic collaborations. Your work will not only influence our current partnerships but will also set the direction for future alliances that fuel innovation and growth within the global FinTech ecosystem.

Job Description

● Lead in the identifying, establishing and managing of strategic partnerships with knowledge partners, media partners, community partners and ambassadors, in the FinTech industry.

● Cultivate and maintain strong partnerships locally and globally through effective collaboration and ongoing communication.

● Collaborate with the Customer Success Team to negotiate agreements and develop strategic alliances.

● Creatively, work to increase revenue streams through partnership initiatives, such as co-marketing efforts or joint initiatives.

● Ability in leading and developing a team as we expand.

● Collaborate with designers and content marketing to develop creative campaigns, collaterals and messaging that resonate with a partner’s community.

● Identify opportunities for content collaboration to create and curate high-value content for amplification across Elevandi’s and our partner’s platforms.

● Continually, stay up-to-date with industry trends and market dynamics to identify potential partnership opportunities.

● Optimise partnerships through the tracking and reporting of key performance metrics and partnership KPIs to enable data-driven decisions.

● Drive greater engagements in key markets through partnerships (e.g. China, India, UK, USA)

Our Ideal Candidate:

● Bachelor’s degree in business, finance, or a related field.

● In-depth knowledge of the FinTech industry and trends.

● 6-8 years of experience, and a proven track record in building and managing partnerships, strategic alliances, or business development in the FinTech or financial services sector.

● Strong communications, networkingand negotiation skills.

● Strong analytical and strategic thinking to identify synergistic opportunities with potential partners that align with the company's objectives.

● Ability to work collaboratively with cross-functional teams.

Apply now:

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

ABOUT WADZPAY

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments’ revolution.

If you want to find out more, visit us at www.wadzpay.com

WadzPay is looking for a Product Manager for Singapore & neighbouring countries. As a Product Manager Blockchain Payments, you will be responsible for leading the conceptualization, system specifications, MVP/roadmap definition, customer journey mapping, customer experience standards and launch of our company’s solutions along with marketing collaterals, digital marketing plans etc. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to identify customer needs and develop innovative solutions that meet those needs in the areas of issuance, acceptance, remittance and tokenization. You will also collaborate with external ecosystem partners like custody solutions, settlement banks and potential B2B customers such as merchants, payment processors, and financial institutions, to ensure that our solutions are evangelized and integrated in the right manner.

KEY RESPONSIBILITIES

• As a Product Manager, you will be responsible for managing the end-to-end product lifecycle of products related to virtual asset payments for our blockchain-based platform on the cloud.
• You will collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product launches and ongoing product success.
• Define and execute the product strategy for products like issuance, acceptance, remittance and tokenization; ensuring alignment with business goals and market needs.
• Conduct market research and competitive analysis to identify customer needs, opportunities and areas for product improvement related to all types of payments using virtual assets.
• · Develop product requirements, user stories, and use cases that effectively communicate product features and functionality to the engineering team. Create product roadmaps and define progressive MVPs that aligns with business objectives quarter-on-quarter
• Work closely with the engineering team to ensure successful product development, testing, and launch along with all functional and non-functional requirements as defined.
• Collaborate with design teams to develop user interfaces and experiences that are intuitive, efficient, and delightful for users.
• Partner with marketing and sales teams to develop go-to-market strategies, launch plans, and product positioning.
• Analyze product metrics and customer feedback to continuously improve product performance and user satisfaction.
• Manage product roadmap and prioritization for development, balancing customer needs, business objectives, and technical feasibility.
• Stay up-to-date with industry trends and emerging technologies in the area of virtual asset payments, Web3 enablement, closed-loop, gaming & loyalty tokens, asset-backed tokens etc. to identify potential opportunities for innovation and product differentiation on an ongoing basis.
• Communicate product development plans and progress to stakeholders, including senior management and cross-functional teams.
• Manage product launches and coordinate with marketing and sales teams to ensure successful product adoption.

KEY REQUIREMENTS

• Bachelor's degree in business, engineering, or related field; MBA preferred.
• 5+ years of experience in product management, with a focus on payments products and solutions preferably in a leading Fintech or NeoBanking or Virtual Asset firm.
• Strong understanding of payment processing, including wallet issuance, payment methods, payment gateways, merchant relationship, settlement and compliance. Good knowledge of cross-border remittance and tokenization is a definite plus.
• Technical architecture or development background and knowledge of blockchain will be a distinct advantage.
• Experience working with external partners and entities like merchants, payment processors, and financial institutions.
• Excellent project management skills, with the ability to prioritize and manage multiple workstreams simultaneously.
• Strong analytical skills, with the ability to use data to inform product development decisions.
• Excellent communication and interpersonal skills, good presentation creation skills, with the ability to work effectively with cross-functional teams and external partners.
• Ability to evangelize new products to external stakeholders, good exposure to customer experience strategies and ways to increase net promoter score
• Good writing skills to create blogs, assist in marketing collaterals etc.
• Proven ability to launch successful payment products and drive rapid adoption.
• Passion for building great products that solve customer needs and drive business growth.

Location: Singapore office

As a Change Management Specialist, you will play a pivotal role in fostering effective change management on Empathy and Customer First culture within the organization. The successful candidate will be responsible for designing and executing internal change management strategies, managing bank wide change programs/events, training programs, driving engagement initiatives, and crafting compelling success stories and use cases. This role involves collaboration with the Change Management Leads in the various markets to ensure consistent change messaging and a positive customer first and empathetic culture.

Key Responsibilities:

Change Management:

• Develop and implement an internal change management strategy that aligns with bank’s Culture program and enhances employee engagement.
• Create compelling content for various internal change management channels, including newsletters, intranet, eDM, and announcements.
• Collaborate with teams to gather information and ensure accurate and timely communication of key updates, commercialization activities, and initiatives.

Event Management:

• Plan, coordinate, and execute internal staff events regionally, including thought leadership conferences, CX Day and recognition programs.
• Work closely with external vendors, when necessary, to ensure seamless execution of events.
• Evaluate the success of events and gather feedback for continuous improvement.
• Support the continuation of CX Champs program regionally

Training Programs:

• Promote and ensure attendance to training programs that enhance the empathy skills and knowledge of employees.
• Collaborate with subject matter experts to develop training materials and ensure alignment with business goals.
• Monitor and assess the effectiveness of training initiatives, adjusting as needed.
• Roll out these training programs regionally and ensure participation. Measure success by course ratings and attendance rate.

Contest Management:

• Develop and implement year long contest and incentive programs to drive employee engagement and achievement of key performance indicators (empathy, service excellence and customer first culture).
• Analyze contest results and provide insights in contest leaderboards to drive continuous engagement and participation across the region.
• Keep the engagement and excitement levels up throughout the year and showcase interim results.

Success Stories and Use Cases:

• Interview employees who have exhibited empathy and good customer service; and gather information to create compelling success stories highlighting empathy, and best customer experiences.
• Collaborate with regional CX leads, marketing and/or leadership teams to showcase success stories through various communication channels.
• Use storytelling techniques to make complex concepts accessible and relatable

Collaboration and Coordination:

• Closely collaborate with regional CX leads of all markets to ensure rollout of CX programs, consistent messaging and alignment with CX culture program values.
• Coordinate with the marketing team for design support for CX website and updates to Newsbyte and other market
• Work with vendors where need be to execute on all the above.

Qualifications:

• Bachelor's degree in Business, Change management, Communications, Marketing, or a related field.
• At least 5-7 years of experience in internal communications, change management, event management, or marketing within the corporate banking sector.
• Excellent project management and organizational abilities.
• Creative thinker with the ability to develop engaging content and initiatives.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

The Professional Services Senior Manager (Project/Program Management) will lead a team of Program Managers, Project Managers and Coordinators, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. You will have direct responsibility on portfolio delivery efficiency, revenue targets and customer satisfaction.

Your Impact

Team management of more than 10 direct reports
Part of the regional leadership team and responsible for APAC’s portfolio of projects
Resourcing forecasting and Onboarding activities to meet demands
Project assignment and quality control
First-line support and escalation management for PS projects
Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
Determine project partners and team structure/organization partners will include technical and business resources
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects
Ensure quality control on the right usage of project management tool
Performance evaluation and continuous growth of your team members
Staffing, coaching and upskilling your direct reports according to their career plans and ambitions
Drive high billable utilization of the team and having full control of the productivity of team members
Championing Business Like Disciplined Execution in every day project management activities

Your Experience

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
Masters in management discipline is a plus
Related work experience leading a high performing team delivering complex projects and programs desired
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Clarizen, Asana, Confluence, or JIRA
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

• Develop programme ideas that pushes new boundaries to address the future of learning.
• Develop and grow institutional knowledge and understanding in Education.
• Develop and advise on strategies, frameworks, initiatives, and road maps related to Education aligned with the company's charter and goals, while contribute to the continued development of the team’s strategic vision, in close partnership with the team leadership.
• Develop a pipeline of programmes that contribute to company's strategy for Education, aligned to the foundation’s charter and goals by:
• Identifying opportunities and gaps in the Education landscape.
• Co-creating solutions and co-designing programmes with partners such as Global organisations (e.g. UNESCO, UNICEF), Governments, Education Institutions and Civil Society Organisations to capture opportunities and meet said gaps, while complementing existing efforts.
• Managing the grants through close collaboration with partners to ensure funded programmes are on track, and achieve their intended impact through monitoring and evaluation.

Requirement

• Relevant experience working in education, education technology, artificial intelligence (AI) and data science is essential. Work in International or Philanthropic Organisations is useful, but not essential.
• Experience in the learning science of social-emotional functioning and learning is useful.
• Ability to use modern methods from neuroscience, artificial intelligence (AI) and data science to influence better learning outcomes.
• Ability to understand cognition for pedagogy and andragogy will be useful.
• Curate learning systems using artificial intelligence/ machine learning as a vehicle to address opportunities, identify gaps and seek solutions for learning across all ages.
• Extensive knowledge of education landscapes, policies, pedagogies, and practices, both regionally and globally. Preferably with direct experience in designing, implementing, and integrating education innovations (eg Web 3, GPT-4 etc) for scale.

Interested applicants please send your resume to [email protected]. Alternatively, you may drop me a whatsapp at wa.me/6598379297

Ariella Peh (02C3423 | R22107285)

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

Job Summary

Implement revenue management strategies and processes in the Hotel in order to optimize and maximize its revenue.

Responsibilities

• Oversee revenue management and distribution strategy of the hotel and manage the day to day field operations.
• Conduct daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain a 13-month rolling demand calendar.
• Create and develop pricing strategies in conjunction with the individuality of each hotel.
• Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
• Manage and oversee strategy for all 3rd party distribution.
• Responsible for assessing, analysing and pricing group business strategies
• Analyze overall monthly hotel performance and provide the summary report with recommendations to improve long-term strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity.
• Work in liaison with hotel sales and reservations departments as a team.
• Regularly check the input and the quality of data (segmentation, denials tracking, etc) points.
• Conduct quarterly property performance review and develop a strategic and tactical action plan.
• Responsible for best practice standards including competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
• Reduce the cost of distribution by finding new less expensive means of delivering business.
• Prepare an outline for and support the annual revenue budget process.
• Inspire Hotel’s HODs to further embed a revenue management culture.

Requirements

• Demonstrate a good working relationship with other departments with a high level of communication and co-operation in the interests of service and overall improvement in the working conditions at the Hotel.
• Strong communication and presentation skills required.
• Proficiency in MS Office applications and Hotel systems.
• Excellent Interpersonal skills.
• Highly analytical and commercial minded.
• 5 years of hands-on Hotel Revenue Management experience.

KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of Cyber Security Operations for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6-8 or more years of experience in running security operations including project management and implementation skill set.

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

JOB PURPOSE

Manage the Structured Products platform and own the P/L. Drive the product strategy by targeting both Wealth Management and Corporate customers and providing executable product ideas to Relationship Managers and Investment Advisors. For the product platform, the focus is on robustness, control and compliance.

PRINCIPAL RESPONSIBILITIES

Product Advisory

· Package executable market ideas with inputs from Bank’s research, industry intelligence and market trends;

· Drive investment themes and product focus, giving color and depth to the frontline RM and IC with actionable focus to maneuver the markets;

· Educate RM and IC on structured products;

· Be a recognized authority within the Bank in structured products.

Sales

· Drive the structured products business and be responsible for the structured products revenue to contribute towards overall investment products revenue.

· Provide RM and IC with trading ideas, market information and sales tools in both English and Traditional Chinese;

· Develop marketing materials on structured products;

· Make timely actionable calls in relation to market development and books, to help frontline manage clients’ portfolios;

· Meet clients, together with RM and IC, in the role of structured products specialist.

Product Management

· Oversee all aspects of product life cycle management including market demands, technology trends, product development, launches, and marketing of structured products;

· Survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply strategy roadmap and development to execution;

· Manage day-to-day product marketing for structured products such as product delivery, client experience, and client communication strategies;

· Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy through both RM and digital channels

· Ensure end to end product readiness and robustness for product sales, and full compliance with regulatory requirements and the Bank’s internal policies;

· Manage internal and external investment partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements;

· Work with team members to ensure adequate dealing coverage at all times;

· Work together with sales team in meeting annual sales and financial targets.

REQUIREMENTS

· 5-8 years related experience in advisory sales and dealing of structured products, especially ELN and FCN, with solid understanding of end-to-end process;

· Degree in economics, investments or finance will be an added advantage.

· Detailed knowledge of markets analysis, with strong technical capabilities in analyzing structured products;

· Ability to pitch and convince Wealth Managementcustomers, with a good understanding of their needs, strategies in terms of asset allocation, portfolio construction and liability management;

· Strong presentational and communication skills, with relevant experience in conducting product training to RM and IC and marketing seminar to Wealth Management customers;

· Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Pro-active, self-starter and goal orientated. Possess teamwork skills such as listening, communication and conflict management;

· Effectively bilingual in English and Mandarin as the role requires written communication in Traditional Chinese with Mandarin-speaking colleagues in Taiwan and Wealth Management customers in Greater China..

Our client who is a global Chemical Manufacturer is seeking a Sales System and Operation Manager for the ASEAN market. The incumbent will be responsible for the sales system, including owning CRM (project, case management and retail) and managing commercial operations, implementing sales and process initiatives.

Key Responsibilities:

Sales Operations

• Drive operational excellence through process improvements
• Identify opportunities supporting the sales teams by effective use of systems and tools
• Assist teams to leverage new and existing technology solutions

Systems Management

• Integrate multiple sources of information – SAP, CRM, DERP for performance management
• Work on harmonization of data fields and structures
• Drive UAT and signoffs
• Evaluate and facilitate development and execution of country systems

CRM Operations

• CRM governance for region and countries
• Troubleshooting and management of CRM users
• Work alongside CRM team in conducting UAT, management Go Live and ensuring 100% usage for CRM for projects and case management
• Monitor pipeline, prospects and key accounts

COE Alignment

• Parter with global process owners and information management teams for strategic alignment of BU objectives
• Drive collaboration and communication across the ASEAN region
• Assess business needs and align training activities

Requirements:

• 10-15 years of experience in managing sales & distribution, commercial / sales operations, process management and analytics, project management
• Bachelors / Masters degree
• Strong understanding in process management, project management and sales application change management
• Prior experience in a sales position
• Prior experience across regions / in regional roles is an advantage
• Extensive Microsoft Office skills (PowerPoint, Word and Excel)
• Strong understanding of ERP (SAP), CRM and agile web/cloud-based programs
• Excellent communication, presentation and stakeholder management skills (written and verbal)
• Self-motivated, proactive, and able to work independently with minimal supervision

EA Personnel No R1980434
BeathChapman Pte Ltd
Licence No 16S8112

• An opportunity to lead a team
• Financial Crime & Compliance space
• Attractive Remuneration Package

As a Technical Services Manager, you will lead a team of technical professionals, ensure the successful delivery of technical services, and actively participate in hands-on technical tasks. You will be key in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU’s and peer groups.

Key Responsibilities:

• Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
• Responsible for application design and development from inception through the production of the portfolio of products, both hands-on and as an SME. Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
• Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and facilitate periodic training for the technical team.
• Conduct code reviews to ensure code quality, maintainability, and security.
• Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
• Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
• Stay current with industry trends and emerging technologies, applying relevant advancements to enhance technical solutions.
• Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identifying opportunities for service improvement.
• Allocate resources effectively, balancing workloads and skillsets within the team.
• Collaborate with HR to recruit, onboard, and train new team members.
• Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
• Strive to build efficiencies, repeatable processes, and best practices on implementations.
• Collaborate with product management on defining new product features.
• Support sales and pre-sales on new opportunities and leads. Consult prospects and clients on best practices and the technologies to adopt.
• Work with presales teams to design and present possible solutions to potential new customers and help with RFI/RFP responses.

Candidate Requirements:

• Previous experience in leading a technical team. Demonstrated ability to inspire and motivate a team toward achieving common goals.
• Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
• Strong experience designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
• Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
• Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
• BA degree in Computer Science or related field or relevant experience

Reg No. R1109395
BeathChapman Pte Ltd
Licence no. 16S8112

The opportunity:

Our client is seeking an experienced Application Security Specialist to lead and manage their organization's application security efforts. The ideal candidate will have a strong background in applications security, software development and security, as well as conducting information risk assessments and security consultations.

Responsibilities:

• Be the subject matter expert in application security domain, IT security technologies and solutions.
• Implement security best practices within software development lifecycle and collaborate with development teams to ensure secure coding practices and threat modelling.
• Performing information risk assessments for new/existing projects, IT outsourcing security reviews, and 3rd party risk assessments as identified across all aspects of the information technology structure.
• Provide security consultations to internal customers by identifying possible security threats and determining the best security measures.
• Respond to security incidents and provide technical guidance on remediation.
• Stay up-to-date with the latest security trends and technologies.
• Communicate security risks and recommendations to technical and non-technical stakeholders.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in Computer Science, Information Security, or a related field.
• 4+ years of experience in Application Security (Must)
• At least proficient in 1 Object-oriented programming
• Strong knowledge of software development and security practices.
• Familiarity with security standards such as OWASP, PCI DSS, and ISO 27001.
• Familiarity with MAS TRM.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Certifications in CISSP, CSSLP, OSCP, CISA or CEH.

Reg No: R1877534
BeathChapman Pte Ltd
Licence No 16S8112

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.
• Perform check-in and check-out duties. Assign room and prepare keys for check-in.
• Resolve guests complaints to their satisfaction.
• Patrol with Security the hotel premises to ensure orderliness.
• Responsible for the Guest Service Manager float and currency exchange.
• Process 3rd party charges such as credit card charges.
• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
• Walk VIP guests and bridal couple to the guestroom.
• Complete Daily Duty Manager log after each shift.
• Prepare Guest incident report
• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
• Maintain close liaison with all other departments to ensure 100% guests satisfaction.
• Attend Department meetings and other meetings as required.
• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
• Conduct performance appraisals for Associates and manage their performance by coaching and training them in accordance with established hotel standards.

JOB REQUIREMENTS:

• Good leadership skills
• Ability to multi-task in a demanding environment
• Excellent customer service, communication and interpersonal skills