Position: Accounts Executive

Salary: $2700 - $3500

Working Location: Middle Road

Working Hours: Monday to Friday 9am - 6.30pm

Job Description

Full Set Accounting

Manage and maintain full sets of accounts for assigned entities.

Ensure all accounting tasks are completed by the 10th of every month.

Inter-Company Billing:

Manage inter-company billing for assigned entities.

Daily bank balances checking/ updating receiving and payments transactions into cashbook excel files.

Job requirements

Minimum of 1 year of relevant experience in accounting and finance.

Proficiency in accounting software, preferably XERO.

Strong attention to detail and the ability to meet strict deadlines.

Excellent organizational and communication skills.

Thong Yie Sze (EA Personnel Registration No: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

Esin Group is a dynamic company specialising in accounting, corporate secretarial, business and personal relocation services. We are committed to providing exceptional service to our clients and are seeking a dedicated Tax Executive to join our team.

Responsibilities:

• Assist in the preparation and filing of tax returns for individuals and businesses.
• Conduct tax research to stay updated on changes in tax laws and regulations.
• Provide support in tax audits and liaise with tax authorities as necessary.
• Assist in tax planning and advisory services to clients.
• Maintain accurate and organised tax records and documentation.
• Collaborate with senior staff on various tax-related projects and initiatives.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Relevant certifications (e.g.,ACCA, CA, CPA, or equivalent) are preferred.

Experience:

• 1-3 years of experience in accounting or tax compliance, tax advisory, or a related role within an accounting firm or corporate tax department.
• Familiarity with Singapore tax laws and regulations is essential.

Technical Skills:

• Strong knowledge of corporate and personal tax regulations in Singapore.
• Ability to prepare and review tax returns and related documentation accurately.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and a commitment to accuracy.
• Good communication and interpersonal skills to interact effectively with clients and team members.
• Ability to work independently and as part of a team.

Other Requirements:

• Ability to meet deadlines in a fast-paced environment.
• Strong organisational skills with the capability to manage multiple tasks effectively.
• Willingness to continuously learn and develop professionally.

Only shortlisted candidates will be contacted, and personal data collected will be used for recruitment purposes only.

Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job Highlights

• Outstanding career Growth & Development opportunities
  
• Competitve Salary & Work benefit package
  
• Passionate, energetic & Innovation Work culture
  

Job Description

Job scope:

 Responsible for a portfolio of audit engagements assigned to you

 Take charge for the planning, execution and documentation of audit engagements

 Follow up on client and engagement outstanding matters independently.

 May be required to work overtime or outstation for overseas assignments

Requirements:

• At least 1 to 3 years audit working experience.
• Degree in Accounting, Finance or related discipline, or professional qualification recognised by Institute of Certified Public Accountants of Singapore (ICPAS),
• Preferably familiar with International Standards on Auditing
• Hardworking and positive attitude, with ability to work as team or individually
• Strong analytical and organisational skills.
• Good communication skills in English
• Meticulous and independent with supervisory skills and the right working attitude

We welcome qualified candidates who are/have:

 Responsible and ethical

 Highly motivated with the drive to excel

 Able to multi-task and meet tight deadlines

 Good interpersonal skills with positive attitude

 Diligent, meticulous in work and willingness to learnR

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Office Administrative Duties

• Process CorpPass applications and terminations
• Administer Sseason parking requests and renewals
• Order and inventory control of stationeries and pantry supplies Manage office and pantry inventories and restock supplies
• Oversee general office cleanliness and festive decoration
• Administer and maintain Ccompany mobile phones administration
• Perform relief duties at reception
• Any other duties as and when assigned

Board Secretariat

• Coordinate Board Members' Induction and Training Programme
• Organise Board Members' Retreat
• Provide administrative support, including Preparation,re, compilecompilation, upload and circulation ofe meeting materials
• Minutes taking

Corporate Secretariat

• Circulation and compilation of Annual AGM / EGM documents and Directors' Resolutions

• Degree in Business Administration or related field, minimum Diploma in Business Administration with at least 2 years' relevant experience
• A team player, analytical, meticulous, resourceful, with good interpersonal skills
• Experienced in Office Administration at Executive level
• Good written and verbal communication
• IT savvy - Intermediate to advanced proficiency in Microsoft Office especially Power Point, Excel, Word and IT savvy
• Able to multi-task and communicate well with people of all levels

Are you a creative thinker with a bubbly personality? We're looking for a Junior HR Executive who excels in talent acquisition and fosters a positive work environment. If you’re passionate about making a difference in the workplace, join our team!

Key Responsibilities:

Talent Acquisition:

• Manage the entire recruitment process, from sourcing to onboarding.
• Develop and implement recruitment marketing strategies to attract top talent.
• Utilize various channels (social media, referrals, job boards) to engage candidates.
• Review resumes, conduct initial interviews, and maintain a talent pipeline.

Stakeholder Management:

• Build and maintain strong relationships with Clients.

Ad Hoc Duties:

• Assist with additional tasks and projects as assigned by the supervisor.
• Organize company bonding events to foster a positive work environment.

------------------------------------------------------------------------------------------------------------------------

Qualifications:

• Strong interpersonal and communication skills.
• Degree or Diploma in a relevant field.
• Recruitment experience preferred but not required. Training will be provided.

Preferred Skills:

• Initiative, meticulous, and self-motivated.
• Creative mindset with an interest in media or marketing.
• Ability to thrive in a fast-paced environment and think strategically.

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

• Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures.
• Co-ordinate with housekeeping for cleaning of rooms and room status.
• Co-ordinate with technician for immediate rectification for all apartments and public areas.
• Maintain close liaison with all other departments to ensure guests satisfaction.
• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
• Coordinating and multi-tasking job duties in a busy environment
• Professional in demeanour, presentation, personable, enthusiastic, self-motivated and able to work independently.
• Maintain clear and efficient communication and coordination with all departments to facilitate work performance.
• Enhance guest experience and to ensure conformance to stated objectives, standards, statutory requirements, policies and procedures.
• Handles guest queries / comments / complaints professionally and refer and irregularities / issues to Management, when necessary.
• Perform any other duties as required and directed by Supervisor/Management.

At Baker Tilly Singapore, we welcome highly motivated and committed individuals who share our core values to join us. We are committed to our values of leading by example, delivering quality services with integrity, communicating openly, acting ethically, and fostering a community built around civic responsibility and teamwork.

We are looking for an Assurance (Financial Services) Associate, who will be involved in various sizes of financial services audit engagements which include planning, performing, and concluding the engagement. The Assurance Associate will be exposed to a broad range of capital markets entities and investment funds such as private equities, real estate, mutual funds, variable capital companies, etc.

In this role, you will:

• Involvement in a broad range of statutory and regulatory audit assignments for our financial services clients

• Assist in obtaining all necessary audit working papers and documentation including researching and documenting facts and findings

• Identify and communicate accounting and auditing matters to managers and partners

• Identify performance improvement opportunities

• Interact with clients to help ensure that the information flow from the client to the audit team is efficient

We are looking for people with the following:

• Graduates with an Accountancy degree or equivalent professional qualification in Accountancy

• Accountancy undergraduates in the final year of study are welcome to apply

• Graduates with non-accountancy degrees who are keen to pursue qualifications as Singapore Chartered Accountants are welcome to apply

• Good command of the English language

• Strong interpersonal and client relationship skills

• Experienced candidates will be considered for the Senior Associate position

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Manage QMS and OHSMS.
• Review and update policies and objectives.
• Implement quality standards.
• Conduct internal and external audits.
• Manage third-party certifications.
• Coordinate with departments for audits.
• Follow up on post-audit activities.
• Manage document control.
• Support procedure reviews and updates.
• Identify and organize training.
• Conduct inspections.
• Prepare inspection reports.
• Liaise with clients and surveyors.
• Manage non-conformances.
• Create and review Risk Management Plans.

Required Skills:

• ISO 9001:2015 QMS and ISO 45001 safety expertise.
• 4+ years of experience in related fields: Shipbuilding/ Construction/ Interior Design
• Technical skills.
• Organizational skills.
• Leadership skills.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Job Scope

· Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)

· Liaise with forwarding agents, clients, and the warehouse department.

· To make sure clients' goods are sent on time and send billing of the invoices.

· Responsible for clients' inquiries such as tracking and tracing shipments.

· In charge of administration matters relating to the Air and Sea operation set-up.

· The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.

· The job will require providing the quotation, sales follow, sales forecast, and sales presentation.

· Generate and review sales quotations, order processing, and invoicing.

· Review customer sales orders, proposals, purchase orders, and related information.

· Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.

· Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.

· Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.

· Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

· Min. Diploma and above in logistics/ Supply Chain or equivalent

· At least 1-3 years of relevant shipping experience

· Knowledge of MS Excel, Words, Microsoft Dynamic Navision 365 and control of documents.

· Proficient in handling shipping documents and familiar with INCOTERMS

· Have customer service skills.

· Have knowledge of HS code and Strategic Goods Control preferred.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Check, record and post Sales (Restaurants & Miscellaneous)
• Record & post all receipts by outlets & others
• Issue sales invoices & Interco billing
• Check collectability of vouchers issued by landlords
• Reconcile the receipt against sales
• To check and verify outlet refund to customer
• Investigate and resolve any discrepancy between sales and receipts
• Deposit cash and cheque received
• Print monthly Account Receivable aging report
• Assist in audit matters
• Maintain fixed asset register/schedule
• Monthly depreciation journal posting
• Record & post FA in our accounting system
• Outlet or Central Kitchen fixed asset tagging

Adhoc duties assigned by Accountant/ Finance Manager/ CFO

• At least Diploma, Advanced/ Higher/ Graduate Diploma holder in Finance/ Accountancy/ Banking or equivalent.
• Possess basic knowledge of accounting software to fulfil daily operation.
• Possess working knowledge on spreadsheet and other common software.

• Check, record and post Sales (Restaurants & Miscellaneous)
• Record & post all receipts by outlets & others
• Issue sales invoices & Interco billing
• Check collectability of vouchers issued by landlords
• Reconcile the receipt against sales
• To check and verify outlet refund to customer
• Investigate and resolve any discrepancy between sales and receipts
• Deposit cash and cheque received
• Print monthly Account Receivable aging report
• Assist in audit matters
• Maintain fixed asset register/schedule
• Monthly depreciation journal posting
• Record & post FA in our accounting system
• Outlet or Central Kitchen fixed asset tagging

Adhoc duties assigned by Accountant/ Finance Manager/ CFO

• At least Diploma, Advanced/ Higher/ Graduate Diploma holder in Finance/ Accountancy/ Banking or equivalent.
• Possess basic knowledge of accounting software to fulfil daily operation.
• Possess working knowledge on spreadsheet and other common software.

Summary

This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Responsibilities

• Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.
• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups.
• Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications / Experience

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Good communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.

Location: City Hall
Department: Marketing
Reports To: Marketing Director

Job Summary:

We are seeking a dynamic Marketing Executive to join our team. In this role, you will collaborate with internal and overseas teams to promote our company’s products and services. You will leverage your knowledge of digital marketing to develop and execute innovative marketing strategies, ensuring effective communication and brand promotion across various platforms.

Key Responsibilities:

• Collaborate with internal teams and international partners to create and implement marketing campaigns that align with company goals.
• Develop and manage digital marketing initiatives, including social media and online advertising.
• Conduct market research and analyze trends to identify new opportunities for product promotion.
• Create engaging content for various platforms to enhance brand visibility and audience engagement.
• Monitor and report on campaign performance, making data-driven recommendations for improvement.
• Assist in organizing promotional events and activities to enhance product visibility.

Requirements:

• Diploma in Marketing/Communications/Media with at least 1 year of relevant experience.
• Solid understanding of digital marketing concepts, including SEO, SEM, Social Media and content marketing.
• Excellent communication skills, both written and verbal.
• Ability to work effectively as part of a team and independently.
• Creative mindset with a passion for marketing and brand promotion.

Responsibilities

1) Assist with the bookkeeping function and preparation of full set accounts including data entry,

2) Preparation of bank reconciliation

3) Assist with the monthly / quarterly / year-end closing

4) Prepare the necessary schedules for audit purpose

5) Liaise with clients and auditor

6) GST submission

7) Prepare Payroll and CPF submission

8) Prepare financial statements/reports and XBRL

9) Basic knowledge in corporate secretary work

10) Prepare corporate tax

11) Discuss issues with Director / Supervisor

12) Any other administrative duties assigned

13) Perform other ad-hoc duties assigned by the director

Requirements

1) Minimum 5 years of working experience in an audit or accounting firm

2) Proficient in MS Office , MYOB, QuickBook online, Xero and other online accounting software

3) Proficiency in Microsoft Office including Excel and Word with all those formulae and function. (ie Pivot table, etc)

4) Hand-on experience in handling full set of accounts

5) Team Player, good working attitude and be organized

6) Good English, written and verbal communication and interpersonal skills, strong problem solving and analytical skills required.

7) Ability to work independently and to adapt to a fast changing environment.

8) Must be process oriented, disciplined and have attention to detail with an eye for accuracy.

9) Creative, self-disciplined and capable of identifying and completing critical tasks independently and with good sense of meeting deadlines.

10) Full-time position and 5-day work week

11) At least LCCI/CAT holder or equivalent, prefer Degree, ACCA holder or equivalent

If you possess the above qualities, we will like to hear from you. Our offer and remuneration will commensurate with your qualification and relevant experience. Please send your resume, including your current and expected salary, copy of your academic qualification and recent photo to:

Email: [email protected]

(we regret that only shortlisted candidates will be notified)

Job Responsibilities:

• Ensure that all guests in the driveway area receive the highest level of professional welcome and farewell from our hotel.
• Receive all guests at the driveway area by opening the taxi/car door and welcoming them.
• Aid in carrying luggage out of the taxi/car and placing them in front of the entrance of the service apartment
• Demonstrates excellent customer service and communication skills
• Respond to guest' inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Take responsibility for any follow-ups required, ensuring guest satisfaction.
• Maintain a safe and secure environment
• Other duties as assigned

Job Requirements:

• No experience needed
• Pleasant personality
• Able to communicate in English
• Team player

Benefits: Duty meals provided. Medical and Dental benefits

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B knowledge
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism

Responsibilities:

• Undertake audits of clientele in various industries
• Carry out audit planning, execution, execution, and prepare appropriate audit work papers and financial statements
• Work effectively as a team member, sharing responsibility, providing support, and maintaining communication in conducting audit engagements
• Prepare audit reports, communicate findings and recommendation

• Requirements:
• Possess at least a Degree in Accountancy, ACCA, or equivalent qualification
• Minimum of 2 years experience in auditing or related field
• Proficient in office applications (MS Office)
• Good communication, analytical, and problem-solving skills
• Ability to work independently under tight deadlines
• Hardworking and positive attitude, with the ability to work as a team or individually
• Strong interpersonal and client relationship skills

If you possess the above qualities, we would like to hear from you. Career advancement and attractive remuneration are offered to candidates with relevant qualifications and experience. Please email your resume with your current and expected salary and copies of academic certificates together with a recent photograph to: [email protected].

(We regret to inform that only shortlisted candidates will be notified)

JOB DESCRIPTION

Job Title

Operation Executive

Occupation

EXECUTIVE

Job Description & Requirements

Analyse sales and profit performance and make recommendations for improvement.

- Assist OM and Department Heads in all outlet administration matters, including arranging for staff interviews.

- Coordination of new outlet renovation works.

- Ensuring all SOP and staff discipline in place

- Handle Human Relation issues

- Execution on SOP of existing outlets operation matters, including rostering and personnel matters.

- Verification of staff attendance sheets.

- Prepare computation for profit sharing and estimated profit and loss reports.

- Any other outlet projects as may be assigned.

- Checking of daily sales reports.

- Preparation of all operational and personnel reports, including posters, price lists, and POS.

- Assist in marketing collaterals and festive celebrations.

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Minimum 1 year experience in similar capacity
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Read, write and speak English fluently