• Language Requirement: English
• Location Requirement: Singapore
• Work setup: Hybrid 
• Sector: Technology

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

Duties and Responsibilities:

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.

• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
• Directly works with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively.

• Maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Other duties as assigned.

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Experience - minimum 3 years experience in Grit Blasting and Painting in the oil and Gas industry.

Able to lead and take responsibility of projects the company services as engaged. Liaise with client on progress report and able to perform safety checks on the crew ensuring full compliance.

Able to travel and work independently with self motivation to excel on the work the owner assigned.

Certifications required as follows:

1) WPH-WSH-4075-1/Workplace Safety and Health Contol Measures (Develop a Risk Management Implementation Pan aka bizSAFE Level 2)

2) MF-COM-405E-1/Manage Workplace Safety and Health in Construction Sites

3) Training on Painting Inspection

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Responsibilities:

· Develop and implement department procedures, ensuring compliance with safety regulations and standards

· Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery

· Manage the maintenance budget, ensuring efficient allocation of resources

· Supervise engineering staff, including hiring, training, and performance management

· Prepare preventative and maintenance schedules

· Identify and address potential issues before they result in equipment failure or downtime

· Collaborate with other departments to prioritize maintenance needs and manage work orders

· Manage inventory of maintenance equipment

· Prepare and present reports on maintenance operations and costs

· Keep abreast of advancements in maintenance and repair technologies

Requirements:

· At least Diploma or Degree in Mechanical Engineering / Chemistry or equivalent

· 3 to 5 years of relevant working experience in Chemical Industry

· Strong knowledge of chemical plant management and ESH regulations

· Strong planning, people management, analytical, and problem-solving skills

Remuneration:

· Working hours: Monday to Friday (8am – 5pm)

· Company Transport / Transport Allowance ($120) if candidate possess own transport

Roles Responsibilities

This position reports to the Director and interfaces with Operation Manager. Organisation Richbox Manufacturing (s) Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace

Specific Responsibilities

Individual to be involved in:

1. Trainee will get orientated and get use to how the company runs the warehouse, understanding the various products from plastic pellets to range of wooden pellets used, bubble wrap to foam mould and MHE used.

2. Trainee will be able to Lead the warehouse team, ensure end-to-end supply chain is managed according to plan. Maintains accountability to stock discrepancy. In charge of repairs and requisition for replacement.

3. Trainee will be able to Provide directions to team members, ensure work/shift are planned ahead, manage attendance issues that may arise from time to time and all last minute contingencies are addressed on time. Maintains warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

4. Trainee will be able to establish and monitor safety procedures and protocols and safeguards warehouse operations and contents through right processes and protocols.

Technical Skills & Competencies

1. Orientation of the warehouse and warehouse administration work & products. 2. Warehouse management

3. Team management & Roster planning

4. Safety procedures and protocols

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Manager / Senior Manager, Private Wealth Strategy & Solutions

Be part of the Southeast-Asia (“SEA”) Business Solutions team that work on high-impact projects in the private wealth sector, providing a combination of strategic development, solutions design and cross-functional project management to formulate product strategy, prototype new products and verticals, execute product expansion and improvement initiatives.

Responsibilities

• Understand the financial goals of high-net-worth individuals ("HNWI") and capital markets / wealth management solutions (such as structured products, alternative funds, capital markets and credit products, asset allocation approach) and keep abreast of the latest development in the financial markets, especially in the private wealth scene.
• Formulate product strategies (opportunity sizing, product roadmap, strategic analysis) that cater to the needs of HNWIs, backed by synthesising customer needs, industry developments, and in-depth peers benchmarking in alignment with the firm's growth objectives.
• Assess the company's current retail offerings and identify opportunities for upgrade, customization, digitisation or automation that cater to the client experience and needs of HNWIs. Be able to conceptualise the to-be state of new product/vertical launch and product enhancements, define the scope of work required to ensure the competitiveness of new products.
• Collaborate with external providers to identify high quality new product offerings that would appeal to HNWIs. Collaborate closely with internal global and local stakeholders, including technology teams and sales/marketing teams, to drive alignment on new opportunities and drive execution from solutions design, development, MVP launch and post-launch iterations.
• Proactive in managing risks and key dependencies to ensure research and new product initiatives are delivered on timely basis.
• Support the team in discussions, due diligence and negotiation processes with external strategic partners.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

·       Minimum 5 - 8 years of experience in product management / product strategy role or similar role in the private banking or wealth management industry; strong preference for candidates with prior experience in management consulting firms or internal strategy functions

·       Have experience dealing with high-net-worth individuals and possess strong knowledge of financial products (structured products, alternative funds solutions, capital market products)

·       A fast learner with strong background in analytics, strategic thinking, and ability to structure issues and problem solve, ability to run research studies independently to drive recommendations

·       Highly adaptable and ability to shift between high-level strategic development to hands-on execution; results driven and ability to manage cross-functional teams toward milestones, while also able to work well independently

·       Solid communication skills including executive level communication / reports; working proficiency in spoken and written English and Fluency in Mandarin is an added advantage (other Southeast Asia languages would be a plus)

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Reporting to Director, Global Tax, the incumbent will support Global Tax Director in the effective management of the tax affairs of the Group on tax advisory, tax optimisation, compliance, risk management, tax controversy and transfer pricing. He/she will be responsible for corporate tax issues pertaining to the regions of Europe, North America, South America and North/Southeast Asia, by collaborating with regional/ local finance heads to provide tax perspective and decision-making advice for both short term and long term strategic direction.

The job scope is as follows:

• Responsible for the monitoring and management of the Group’s corporate tax compliance, including Group’s compliance to BEPS related regulations such as submission and/or notification on local transfer pricing documentation, CBCR and Master File.
• Responsible for working on tax strategy on any related business initiative such as M&A activities, structuring cross border transactions, etc.
• Monitor changes in international tax landscape, including BEPS’ developments and evaluate implications to the Group.
• Participate in tax knowledge sharing sessions to continuous upgrading of tax knowledge and capabilities.
• Implement strategic tax projects for the Group, including identify and evaluate corporate tax strategy with respect to group's operations and opportunities for tax optimisation and risk management.
• Work with legal entities to monitor and manage timely and accurate corporate tax compliance of Group companies, including BEPS related compliance such as local transfer pricing compliance, CBCR and Master File regulations.
• Explore use of innovative technology to enhance tax function capabilities.
• Responsible for managing, maintaining and updating monitoring tool for compliance.
• Review and analyse Master File, transfer pricing documentation and segmented P&L to identify and resolve transfer pricing gaps.
• Responsible for managing, maintaining and updating segmented P&L template.
• Monitor and manage tax risks and exposures of the responsible Group companies, including manage / support legal entities in local/ cross border tax audits.
• Participate in tax saving and tax optimisation initiatives and monitor compliance with tax incentives conditions for the responsible Group companies.risks, costs and obligations are considered
• Keep abreast of tax changes and provide interpretation and guidance on tax regulations relevant/ applicable to the Group
• Provide tax advice and address tax issues especially on business transactions and compliance matters
• Review of contracts from tax perspective to ensure that tax
• Coordinate with legal entities and Procurement on the type of work to be outsourced and handled by external tax consultant
• Analyse the Group's effective tax rate
• Undertake other tasks or participate in adhoc projects, as may be assigned.

Job Requirements

• Degree in Accountancy, ACCA, CPA or equivalent tax professional qualification.
• Minimum 7 years of tax experience gained from public tax practice and commercial tax positions in multinational company handling corporate tax and/or transfer pricing.
• Experience in a regional/ global tax role in multinational company environment is a plus.
• Strong tax technical knowledge and analytical skills with ability to explain complex tax concepts in simple terms to non-tax professionals.
• Excellent written, oral communication and interpersonal skills for working with various internal and external stakeholders in cross cultural environment.
• Proactive and self motivated team player, meticulous and effective communicator who can work independently with multicultural teams.
• Detailed oriented and able to perform well under pressure in a fast paced dynamic environment.
• Proficent in English and Chinese language.
• Working knowledge of transfer pricing and indirect tax.

Job summary:

We are seeking an experienced Business Development Manager to join our dynamic team in the automotive industry. The successful candidate will play a key role in driving business growth by identifying new market opportunities, establishing strategic partnerships and expanding our client base.

Duties/ Responsibilities:

• Responsible for growth in market share within assigned sales territory (Southeast Asia/India).
• Manage customers' expectations with quick response to customers' queries.
• Provide technical consultation to customers' requirements.
• Develop and manage relationship with customers.
• Prepare costing, quotation and technical proposal.
• Support and lead assigned projects.
• Develop and identify business potentials.
• Perform market potential analysis and competitor analysis.
• Propose and implement sales strategy to meet company's growth and revenue plan.
• Maintain close communication with Regional Key Account Management to align regional strategies.
• Other duties or projects, as assigned.

Requirements:

• Diploma / Degree in Electrical Engineering/Electronics or Business Management or its equivalent.
• 5 – 7 years’ experience in automotive electronics industry, preferably with business development and sales experience.
• Sales / Business development experience in automotive industry, with Southeast Asia or Indian customers.
• Ability to listen and pro-actively react to customer questions and requests.
• Goal-oriented and extremely hard working.
• Self-driven, independent and enthusiastic to succeed.
• Capable of collaborating with teams and achieving results.
• Excellent presentation, oral and written communication skills.
• Good communication in English. Mandarin speaking is an advantage.
• Proactive, extrovert personality, team player & goal focus.
• Ability to work under pressure in a structured environment.
• Willingness to travel frequently.

• Liaise and interface with customers to understand and implement their requirements.
• To monitor for the following:

1. IQC, IPQC & OQC processes to conform to quality requirements.
2. Daily IQC, FQC output to meet production output & delivery demand.
3. Disposition of non-conforming products.

• Perform daily, weekly & monthly QA reports.
• Analyze and trouble-shooting production quality issues.
• Handle customers’ complaint (CAR) with effective corrective actions and close 8D on time.
• Provide training to QC inspectors.
• Perform QC inspectors’ job assignment.
• Conduct regular line audit and drive for quality improvement.
• Conduct internal ISO audit and manage external customer audit.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

What will you do?

·      Follows the instruction of test leads, test manager and/or project managers.

·      Test newly developed and existing software, features, and record any bugs or performance issues.

·      Assist in developing detailed, comprehensive, well-structured cases and review test result to determine system's functionality.

·      Design, develop and execute manual test cases

·      Design, develop and execute automation scripts using open source tools

·      Manage and track to ensure proper closure of defects detected during testing

·      Liaise with internal teams (e.g. developers and project lead) to communicate on bugs

We regret that only applicants with IT background (work experience/academic background) will be considered.

·      Positive mindset, and willing to learn new knowledge not taught in school.

·      Strong background knowledge of programming languages such as Java, Python, JavaScript, Typescript.

·      Meticulous eyes for detail

·      Ability to work with minimal supervision

·      Keen user of mobile applications

·      Proficient in English (verbal and writing)

·      Strong & effective interpersonal and communication skills, motivated, good attitude, responsible, proactive and an energetic team player will be a plus.

About Us:

JSTT Singapore Pte Ltd is a leading producer of high-quality sushi and sashimi, providing fresh and delicious products to supermarket counters across [specific regions]. Committed to excellence, we are seeking a skilled and dedicated professional to join our team as a Food Safety and Quality Assurance Officer.

Responsibilities:

As the Food Safety and Quality Assurance Officer, you will be responsible for ensuring the highest standards of food safety, quality, and compliance with ISO22000 and FSSC regulations in our central kitchen and 20 supermarket counters. Your key responsibilities include:

1. Compliance Management:

• Oversee and implement food safety and quality management systems in accordance with ISO22000 and FSSC standards.
• Conduct regular audits and inspections to ensure compliance with all relevant regulations and internal standards.

2. Documentation and Reporting:

• Maintain accurate records of all food safety and quality assurance activities.
• Prepare comprehensive reports for management, summarizing key performance indicators and areas for improvement.

3. Training and Development:

• Develop and deliver training programs for staff at the central kitchen and supermarket counters on food safety protocols and best practices.
• Keep the team informed about updates in food safety regulations and industry trends.

4. Incident Response:

• Establish and implement effective procedures for handling food safety incidents and recalls.
• Conduct thorough investigations into any breaches of food safety standards and recommend corrective actions.

5. Supplier and Vendor Management:

• Collaborate with suppliers and vendors to ensure the quality and safety of raw materials used in our production processes.
• Evaluate and approve suppliers based on established criteria.

Qualifications:

• Certification in ISO22000 / FSSC standards.
• Proven experience in food safety and quality assurance, preferably in the sushi and sashimi production industry.
• Strong knowledge of local and international food safety regulations.
• Excellent communication and training skills.

Job responsibilities:

1. Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
2. Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
3. Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
4. Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
5. Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
6. Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
7. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
8. Preparation of periodic status meetings with management
9. Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
10. Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
11. Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
12. Monitor the customer’s payment status.
13. Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
14. Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
15. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
16. Contributes customer service information and recommendations to strategic plans and reviews.
17. Audits customer service procedures and trends and determines system improvements.
18. Determines customer service requirements by maintaining contact with customers and visiting operational environments.
19. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Requirements:

1.Min Diploma in related discipline
2.At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
3.Possess project and time management/ time allocation and organizational skills
4.With drive for high performance and prioritize customer satisfaction

Team Summary  

 The Acceptance Solutions team in thew Product organization is a team of seller side thought leaders and execution-focused specialists, who are merchant acquiring domain experts. Our primary objective is to support our  geographic markets with the deployment and execution of seller (merchant and acquirer) solutions that increase stickiness to Visa through solving for client pain points, while generating sustainable new  revenue streams. 

What an Acceptance Solutions Manager does at Visa: 

This role will be a critical member of the AP Acceptance Solutions team responsible for supporting deployment, activation, and usage of a range of seller side solutions including Tap to Pay, Tap to Phone (and other Tap to X use cases), Pre-Disputes Services (e.g.: Verifi), Rapid Seller Onboarding, Visa Merchant Screening Service (VMSS), Visa BIN Attribute Service and other data solutions. This team also provides thought leadership in the development of new solutions, for example Biometric Payments and Digital Receipts. 

This individual will work closely with geographic MS&A and Product leads and their clients (e.g.: acquirers, payment gateways, merchants) to build client business development strategies, lead pre-sales engagements and pipeline management, and project manage client implementation & integration of these solutions and initiatives. The primary focus of this role will be Visa's dispute management solutions. 

In this role, you are expected to: 

• Serve as the subject matter expert for Visa Acceptance solutions, offering guidance to markets and client-facing teams 

• Lead efforts to expand Acceptance Solutions adoption across the Asia Pacific (AP) region, working with client-facing teams to identify potential clients, understand their needs, and demonstrate how the product can fulfil these needs 

• Develop high-quality pitch decks, business cases and case studies tailored to clients specific portfolio performances and market conditions 

• Collaborate with Global Products, Regional Products and Solutions, and AP Client Services teams on technical solutioning and implementation 

• Work with regional stakeholders, global product owners, and cross-functional teams to facilitate internal approvals and technical or process changes necessary for launching new use cases 

• Align with key cross-functional AP and Global stakeholders, and priority markets to ensure strategic and tactical alignment for long-term product vision 

• Advocate for the needs and requirements of the AP region in global product development and strategy 

• Maintain a well-organized and up-to-date repository of product materials, including service guides, specifications and other relevant information 

• Manage stakeholder expectations, keeping them informed about the product's progress, challenges, and successes 

• Work with Visa Consulting and Analytics (VCA) to analyze data and monitor live customer product performance 

• Assist in managing the product budget, financial planning and forecasting 

• Keep updated with regulatory changes and industry trends, evaluating their potential impact on the product, and adjusting the product strategy accordingly 

Why this is important to Visa 

As competition intensifies at the point of sale with growth in alternative payment methods, sustaining past growth trajectory will require Visa to continually innovate and value-add to ensure merchant preference for Visa payments. This will help Visa not only to generate incremental value-added service revenues, but also to drive relevance and active usage of core consumer payment products while deepening relationships with Visa clients. 

Job Description::

This is an Engineering Project Manager role that sits within Customer eCommerce IS&T team and is part of a team of technical analysts, engineers and project managers, who are responsible for the delivery of projects.

As a Project Manager, you are to lead a complex multi-functional engineering projects and serve as primary point-of-contact for end to end coordination and execution. You are responsible for taking the idea from conception to implementation, as well as, provide post-production support and define success metrics. You will be expected to define the technical requirements, run project schedules, handle project budget, identify risks and communicate project progress to stakeholders.

Key Qualifications

• Project management experience in software engineering. Past hands-on development experience.
• PMP certification and prior experience of managing e-Commerce projects is a plus.

Description

- Contribute to and involvement in all phases of software development lifecycle: requirements gathering, analysis, system design, development, testing, deployment, warranty and post-production support.

- Build detailed and feasible project plans to achieve objectives and track project progress. Deliver projects on time, within scope and within budget/resources.

- Work with various partners to understand business requirements and help define a high level solution. Handle project scope while ensuring technical feasibility.

- Plan resource availability and allocation throughout the duration of the project and work with worldwide team to accurately estimate project costs and monitor the actuals vs planned.

- Measure project performance, track risks, report and call out as needed.

- Ensure quality and security standards are met by the project.

- Create and maintain comprehensive project documentation.

- Be comfortable with both waterfall and agile methodologies.

- Ability to build and maintain positive relationships beyond the technology community to work effectively with non-technical business contacts.

- Establish a close working relationship with business owners and partners, understanding their immediate requirements and also future aspirations and direction.

- Experience of working successfully with a mix of permanent, contract and offshore engineers – happy to adapt to dealing with people in different time zones, from diverse backgrounds and with different objectives.

- Have technical background, with hands-on background in software development and web technologies.

- Able to go into the code repositories and understand the features/functionality offered by the platform. Past experience in scripting and debugging will be beneficial.

- Technically astute and skilled to understand complex issues and participate in discussions with the engineering teams. Be a recognized SME both technically and functionally for the platform.

- Excellent oral and written communication skills, with the ability to clearly articulate to technical and non-technical audiences and to speak authoritatively and expertly in high-pressured situations and environments.

- Quick learner and willing to challenge the status-quo while consistently striving for improvement. A natural problem-solver who demonstrates a sense of urgency, and who is willing and able to work hard to ensure that their objectives are achieved, whilst maintaining proven relationships with multiple partners.

- A real passion for technology with an inquisitive nature to understand how and why things work the way they do.

- Meticulous attention to detail and a tight focus on perfection, ensuring the highest possible standards at all time in support of Customer’s values.

Education

Excellent academic track record with a minimum of a Bachelor’s degree in a Business, Technology, Computer Science discipline or equivalent practical experience,

Additional Requirements

You will establish and understand requirements in a complex, fast moving and dynamic environment. You have demonstrable experience in working in large projects in a technical environment with multiple business and IT stakeholders along with dependencies from international teams.

You are expected to establish and drive solutions for business requirements, taking ownership for their success – both as part of project delivery and also for business outcomes. Additionally, define the functional solution considering the business requirements and priorities and balance those against the schedule and technical landscape to implement the best solution. You will need to be an experienced, results-oriented technical individual who has a track record of defining and implementing web based commerce solutions.

As a Lead Trading Operations Manager within Trading Operations Team, you will be responsible for communicating with various liquidity providers to ensure that our pricing and execution is optimised for clients and the business. You will be a subject matter expert on monitoring price streams, and execution settings, creating and rolling out our team’s standard operating procedures. This position calls for a strategic thinker with a robust understanding of financial markets and risk management.

Key Responsibilities:

• Develop and implement liquidity management strategies to ensure efficient capital utilization and maintain market competitiveness.
• Communication with liquidity providers to ensure competitive pricing and execution for clients.
• Monitor our company performance and provide strategic recommendations to make improvements.
• Develop robust standard operating procedures and trading infrastructure by collaborating with operations team, dealing team and IT team.
• Report to key stakeholders on current performances, issues, and actionable solutions and be able to take lead in completing solution building projects.

• Bachelor’s degree in finance, Economics, or related field; advanced degree preferred.
• Proven experience in liquidity management, financial analysis, or a related role infinancial services.
• Strong analytical skills and proficiency in financial modeling.
• Excellent communication and problem-solving abilities.
• Experience with Metatrader or any other trading platforms.

The Senior Accountant/Assistant Finance Manager is responsible for maintaining day-to-day financial reporting and regulatory compliance needs of our business. The person will work closely with the company's cross-country team, while reporting to head of finance.

Key Responsibilities

• Ensure timely and accurate month end closing and prepare monthly reports including monthly financial statements, cash flow statements and management reporting
• Ensure compliance of financial records and controls with corporate statutory, and regulatory requirements
• Ensure timely preparation and submission of quarterly Singapore GST returns
• Ensure overall good maintenance of accounting books
• Assist in cash flow, credit control, and receivables management
• Work collaboratively with various internal parties across the company's global offices to acquire or provide information needed for analysis, reporting, budgeting and forecasting
• Participate with team in liaising with external auditor, tax agents, and external parties for all statutory and regulatory requirements to ensure compliance
• Prepare payments by certifying documentation and requesting disbursements
• Any ad-hoc tasks as assigned

• Degree in Accounting or equivalent Professional Qualification (CA Singapore / ACCA / CPA)

• At least 3 years of accounting full set experience with strong working knowledge accounting principles, practices, standards, laws, and regulations
• Proficient in Xero & MS office
• Good time management and organisational skills to meet deadlines
• Adaptive, ble to multi-task in a startup-esque environment
• Able to work independently with minimum supervision
• Strong interpersonal skills, and good team player
• Passionate and willing to learn and unlearn, to internalize learnings

• Ample opportunities to grow. You get to propose your own ideas and see it through.
• Work with passionate, talented and driven colleagues who get things done!
• Opportunity to work cross-country and with variety of projects of different nature.
• Challenging and exciting problems that await you to solve.
• Comprehensive Health Insurance Coverage.
• W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing

Job Description:

• Analyse and Optimise Operations: Review and interpret operational data to identify issues and provide solutions that enhance service levels, efficiency, and overall process flows within the end-to-end operations, from product listing to final delivery. This includes monitoring delivery schedules, optimizing route planning, and ensuring timely fulfillment of customer orders.
• Report Preparation and Monitoring: Develop and prepare regular statistical reports, including performance reports, productivity reports, and issue-specific reports (e.g., lost or delayed orders) to monitor and evaluate operational performance. Analyze data trends to forecast delivery needs and production demands.
• Process Improvement: Conduct reviews of standard operating procedures (SOPs) to streamline and automate operations, particularly in production workflows and delivery processes. Aim to improve efficiency, reduce bottlenecks, and ensure that production outputs align with delivery schedules and customer expectations.
• Loss Prevention: Identify and analyze areas for improvement in addressing top losses, including production inefficiencies, delivery delays, and supply chain disruptions. Propose and implement actionable solutions to minimize operational risks and financial losses.
• Collaboration: Work closely with internal stakeholders, including production teams, logistics, and sales departments, as well as external stakeholders like suppliers, 3PL providers, and customers. Ensure seamless coordination between production output and delivery schedules. Foster strong relationships with suppliers to ensure timely procurement of materials and efficient inventory management.
• Project Management: Collaborate with stakeholders to identify project opportunities, compile quantitative business cases, and support project approvals and implementation. Oversee projects related to production scaling, delivery optimization, and supply chain integration.
• Complaint and Issue Resolution: Manage an internal team dedicated to investigating Level 2 customer complaints, non-conformance issues, and delivery failures. Ensure timely resolution, implement corrective actions, and develop preventive measures to avoid future occurrences.

Requirements:

• Educational Background: A degree in Operations Management, Supply Chain, or a related field is preferred.
• Experience: 3-5 years of experience in operations, change management, project management, logistics, or supply chain roles, with a focus on production and delivery operations.
• Problem-Solving Skills: Ability to apply problem-solving methodologies, including root cause analysis and preventive measures, to develop corrective action plans.
• Process Development: Experience in developing and documenting new and existing business processes, particularly in production and delivery operations, to identify improvement opportunities.
• Proactivity and Responsibility: A proactive and responsible individual capable of working independently in a fast-paced environment.
• Data Analysis Skills: Proficiency in SQL for data extraction and pattern analysis, alongside strong skills in Microsoft Office tools, particularly Excel.
• Hands-On Approach: Willingness to engage directly with stakeholders, 3PL providers, and production teams on the ground to implement process changes effectively.
• Communication Skills: Strong communication and persuasive skills to drive change across all levels of the organization, including liaising with suppliers and external partners.
• Flexibility and Adaptability: Ability to take high-level instructions and develop a detailed approach to analytical assignments, adapting to changing circumstances.
• Mobility: Willingness to work across multiple sites in Singapore, as required.

Senior Strategy Manager, CBS Solutions & Marketing

Hybrid- Singapore Office

What is the Job all about?

The Senior Strategy Manager, CBS Solutions & Marketing will support the Vice Presidentby ensuring timely and high-quality delivery of recurring strategic and key operational outputs, and by developing sophisticated strategic initiatives aimed at accelerating business growth and innovation. This role is crucial in enhancing strategy deployment efficiency and implementing strategic projects that align with the CBS Division's goals.

Your main responsibilities:

Strategy Development Contribution

• Assist in the creation and refinement of high-level strategic initiatives. Direct contribution into strategic content. Internally working end-to-end in the Division. Externally, for example creating and driving deployment of external partnership strategies aimed at enhancing innovation in water and energy savings for building cooling systems.
• Produce sophisticated strategic documents and presentations that can be directly utilized by the divisional leadership, particularly for executive-level discussions and decision-making.

Operational Excellence

• Ensure the timely and accurate delivery of essential recurring outputs, such as reports and spreadsheets on various topics related to strategy deployment and progress, maintaining high standards of quality and consistency month by month and year over year.
• Streamline and possibly automate processes for data collection, analysis, and reporting to enhance efficiency and reliability in information delivery across the Division.

Project Management and Coordination

• Proactively coordinate cross-functional teams within the Division to ensure strategic projects are implemented effectively and align with overarching business goals.
• Develop timelines, resources, and stakeholder communications to keep strategic projects on track and within budget.

Continuous Improvement

• Regularly review and propose improvements to both strategic and operational processes to adapt to changing business needs and market conditions.
• Create an environment of innovation within the team, encouraging creative solutions and advancements in strategy deployment. Assist proactively in growing an innovation culture inspired by Gary Hamel’sHuman ocracy principles, throughout the Division.

Leadership and Collaboration

• Work closely with Head of CBS S&M and other divisional leaders / other key stakeholders to understand their needs and priorities, ensuring that strategic initiatives are well-informed and directly contribute to divisional goals.
• Represent CBS S&M and at times the CBS Division in both internal and external meetings, articulating strategic plans and status updates clearly and professionally.
• Influence Without Authority: Operate effectively across different functions and teams, building consensus and fostering collaboration even without direct authority, to develop strategic initiatives and achieve impactful results.

Your background:

• Ideal candidates will have a robust background in strategic planning and project management, maybe within the industrial equipment or related sectors.
• Background in (strategy) consulting is a clear advantage.
• Strong analytical skills, advanced communication capabilities, and a proven record of managing complex projects are essential.
• Ability to work effectively with diverse and dispersed teams and to handle ambiguity and complexity are also necessary qualities.
• Bachelor’s degree in business combined with at least 10 years of relevant experience from a large international company working in a similar role.
• Positive and enthusiastic personality; MUST have sense of urgency.
• Excellent strategic and business insight
• Excellent analytical skills
• Advanced communication skills – verbal, visual and written.
• Emerging experience using AI as a work tool.
• Great project management skills
• Great stakeholder management skills - across borders and on all levels
• Great organization skills and highly empathic
• Should be 100% fluent in English, written and spoken.

What’s in it for you?

Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social-team and sport events
• Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

We look forward to hearing from you.

• Plan, execute and manage dormitory operations in compliance Foreign Employee Dormitories Act (FEDA) and all relevant regulatory requirements
• To ensure the well-being and safety and health of the residents and staff are kept at the highest standard at all times.
• Put in place a vigorous and robust pandemic and crisis response plan including working closely with Government agencies for the plan execution and control
• To achieve a dormitory occupancy rate of at least 90% based on three-month rolling average
• Manage dormitory leases and tenancies including, but not limited to, allocation, extension, renewal and termination.
• Oversea and lead an in-house maintenance team in facility management including the security and crisis management of the dormitory
• Set up dormitory Standard Operating Procedure (SOP) and Integrated Quality Management System (IQMS) for the dormitory operations including, safety and health, facility management, fault reporting and repairs, fire safety management, crisis management and equipment maintenance.
• Apprehend and detain perpetrators according to legal protocol and SOP
• Undertake policy/process reviews to support the effective management of overall dormitory operation and compliance.
• Timely reports and analysis of dorm trends, occupancy and bed rates across geographical regions.
• Devise marketing strategy to improve occupancy rate and income streams
• Engage government and non-government bodies for the implementation of whole-of-government (WOG) initiatives towards improving the overall living conditions of migrant workers.
• Manage reported activities and violations of residents.
• Manage dispute cases with clients
• Manage the provision of meals for the residents.
• Whenever necessary, be the main point of contact whenever there are any inspections/ audits by local authorities.
• Manage and achieve the entire operation within agreed budget

Requirements

• Minimum 7 years experience in dormitory manager role
• To possess either PLRD or FSM
• To possess CERT (optional)

Primary Objective:

• To acquire and service clients to achieve and exceed the Bank's defined sales goals and revenue
• To provide personal financial advice and on-going servicing of clients to deepend client relationship and to maximise business opportunities

Key Responsibilities:

Client Acquisition

• Organise, execute and participate in sales activities and programs
• Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank's defined goals and revenue
• Participate and support consumer sales marketing activities for customers' acquisition and retention

Client Servicing

• Perform ongoing servicing of client accounts and identify any potential opportunities for extending basic and priority banking services
• Promote the Bank's products and services
• Cross-sell to existing bank customers to expand customer's share of wallet
• Adhering to high service level
• Promptly attend to customer's enquiries and other servicing matters

Compliance and Regulations

• Adhere to banks and regulatory requirements and uphold strong customer service experience
• Ensure sales are conducted in accordance with the internal and external regulatory requirements

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas