As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

• Liaising with multiple teams and dealers to ensure customer’s applications are duly completed.

• Provide support to the business development team on their daily BAU, such as disbursement and loan processing.

• Screening of loan documentation, data entry, and maintain data accuracy in the system.

• Follow up with dealers /customers for documentation rework.

• Assist in generating and issuance of Invoices/billing to business partners/customers.

• Potential to cross-train in other product’s support roles.

• To perform ad-hoc initiatives/projects.

[What you will be working on]

You will be working in a fast-paced and highly volatile environment that may require you to manage multiple priorities and stakeholders at the same time. You will work with the industries in the western part of Singapore to ensure the EPMA and its Regulations are complied with, as well as be part of a team to review and enhance NEA’s concept of operations for responding to environmental pollution incidents. Your key responsibilities will include the following:

• Manage and co-ordinate a team to inspect trade and industrial premises to ensure compliance with pollution control, hazardous substances, and toxic industrial waste requirements.

• Respond to environmental pollution incidents during and after office hours.

• Attend to feedback from public pertaining to pollution matters.

• Conduct technical assessments and evaluate environmental requirements for new industrial and trade premises.

• Develop and review the concept of operations for responding to environmental pollution incidents.

• Support the procurement and equipping plan for laboratory and relevant analytical equipment.

• Prepare reports and presentations to senior management on environmental related issues.

[What we are looking for]

The job might be for you if you possess the following qualities:

• Degree in Chemical/Environmental Engineering

• Knowledgeable in principles of environmental sampling and pollution control.

• Possess strong analytical and problem-solving abilities.

• Good writing, communication and interpersonal skills.

• Proficient in Microsoft Office Excel, e.g. toggling excel, functions, coming up with creative presentations.

• Organised and able to multi-task.

• Mature, independent and resourceful.

• Preferably, possesses a Class 3 driving licence.

• Able to work on weekends and after office hours, when required.

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

High Baic Pay!

High Commissions!

Achieveable Incentives!

High Bonuses!

Incentive Trips!

SALES CONSULTANT

As a Sales Consultant you are responsible for delivering an exceptional guest experience by understanding the needs of your clients’ in order to offer the best service while maximizing sales.

The successful candidate will be driven to achieve personal success while making positive contributions to the sales team overall.

Job Responsibilities:
• Greet and engage customers, uncovering their home furnishing needs and helping them make their design vision become a reality.
• Energy, enthusiasm, a positive attitude, and the ambition to flourish in a fast-paced sales culture.
• Achieve and exceed sales goals.
• Provide world class customer service and offer customers an unforgettable shopping experience.
• Build rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills.
• Develop and maintain a customer base through networking, prospecting, scheduling, and client follow up to ensure customer satisfaction before and after the sale.
• Complete sales contracts accurately
• Comply with all company policies and procedures
• Participate in maintaining showroom displays
• Perform additional functions that may be assigned at the discretion of management Required Qualifications:
• Excellent written and verbal communication skills, bilingual a plus!
• Ability to network and build relationships with customers.
• Competitive, goal-oriented nature with the ability to work well in a team environment.
• Flexibility to work a 5-day retail schedule that includes weekends (both Saturdays and Sundays), and most holidays.
• Basic computer skills.
• Previous sales experience in retail commission-based sales environment is a plus, but not required.
• Strong organizational skills.
• Excellent team player; actively contributes to a team and respects others.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Human Resource Executive to join our team!

As a Human Resource Executive we rely on you to:

• Employee Engagement

1. Drive and assist in interactive internal communications for employee engagement activities to further enhance employee engagement participation levels including social media content.
2. Own and drive programs, events, including working with vendors for employee related events.
3. Develop and implement Wellbeing and Employee Engagement activities to equip and empower our employees towards physical and psychological wellbeing.
4. Identify trends and implement new practices to engage and motivate employees.
   

• Issue Resolution

1. Handle employee complaints and inquiries with efficiency and professionalism
2. Execute disciplinary action where applicable in accordance with HR policies and practices of the company
3. Attend and resolve employee relations matters, including liaising with line managers
   

• Workplace Safety & Health

1. Advise communities or institutions regarding health or safety issues.
2. Maintain medical emergency response plans or procedures.
3. Maintain medical monitoring programs for employees
   

• Ensure integrity of GL and timely closing of accounts
• Preparation of recurring and ad-hoc journal entries for monthly closing
• Performing fixed asset depreciation and amortisation runs and schedule
• Reconciliation of fixed assets and conducting taggings/sightings where applicable
• Performing intercompany related transactions/entrie
• Performing bank reconciliations and accounting for bank charge
• Computing and preparation of management fees and tax provisions
• Preparation and maintaining audit schedules
• Performing staff reimbursement transactions/entries
• Any other ad-hoc assignments

Details:

• Salary range from $2,500 to $2,800
• MNC Chemical Industry
• Location: Tuas, Transport pickup availalbe
• 5 day work week (8am to 5.15pm)

Responsibilities:

• Handling daily sales operation activities.
• Monitoring trademark expiry date.
• Getting quotation from various law firms.
• Renew trademarks and apply for new trademark.
• Handling trademark related matters
• Other ad hoc duties.

Requirements:

• Diploma in Business or any relevant.
• Resourceful, meticulous and independent
• Possess good communication
• Minimum 1 – 2 years working experience in sales support coordination.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Position Summary :

The Revenue Management Cum Front Desk Executive is responsible for maintaining all essential revenue-related reports for all revenue-generating areas of the Hostel.

The person should also be well acquainted with rate structure of hotel for all segments, be actively involved in rate alterations in all revenue generating channels per demand.

The person will be required to take up Front Desk shifts and has to be comfortable interacting with guests.

Job Scope:

Revenue Management (Main Role)

• Maintain and implement as necessary the Revenue Management system as it relates to Booking Systems and ensure all statistics required for the Revenue Management reports are collated, maintained and reported as required.
• Maximise room sales as per selling strategy.
• Ensure that rates are communicated on time to the Reservations associates which will assist with the maximisation of revenue.
• Monitor reservations pick up pace, and ensure quick response to rectify any issues related.
• Develop and maintain a high level of communication with all related OTAs on the forward availability situation of the hotel.
• Ensure reservations entries in the PMS are of good connections with all OTAs.
• Actively research on competitor hotels’ package and rates based on 3 months out

Front Desk (Sub Role)

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs
• Accounting and maintaining an accurate cash float
• Any other ad-hoc duties assigned

Requirement:

• Minimum 1 year of working experience Reservations / Communications Experience in Hotel/capsule hostel/backpacker hostel
• Diploma / Degree in Hospitality Management preferred.
• Demonstrated effective written and verbal communication skills in English.
• Self-Motivated.
• High levels of flexibility and adaptability and ability.
• High Problem Solving Skills
• Act with utmost integrity.
• Interested candidates please email your latest resume in pdf/words format to [email protected]

Our client is a 3rd party full-service supplier of logistics and engineering solutions. Currently, our client is seeking for Finance Executive (AR) to be part of their operation.

JOB DIMENSION (SCOPE)

• To assist the Finance Manager in handling, mainly, the Accounts Receivable / Invoicing function.
• Liaison and coordination with operations.
• Data needs to be analysed for accuracy before closing.
• Other admin duties as assigned.

REQUIREMENT

• Preferably experience in using Navision
• Preferably experienced AR in logistics/industrial environment
• Ability to work independently and is highly committed
• Analytical and meticulous
• Ability to meet deadlines with a good sense of urgency
• Strong in MS Excel; minimum at intermediate level
• Able to commit overtime when require to

[What you will be working on]

• Perm
• At least 3-4 years of retail leasing experience
• Experienced managing large scale/fast-paced malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 3 to 4 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

Job Summary

• Take full responsibility of all food, kitchen labour, stewarding, equipment/capex and hygiene/sanitation standards.
• Kitchen productivity, par-level, deployment cost, kitchen supervision, hands-on training and continuing people development.
• Supply chain, product sourcing, quality control and COS.
• Core menu development of traditional Austrian/German fare, seasonal produce, cost tabulation and recipe/photo archiving.
• Be actively involved in the restaurant(s) culture, creating gastronomic and guest experience. Be visible and approachable by staff and guests alike.
• Be actively involved in concept development. Raffles City refurbishment and any other areas where your expertise is a must.

Main Duties and Responsibilities

• Plan menus for all outlets and work closely with the 'Culinary Committee' and Marketing for alignment.
• Schedule and coordinate the work of all kitchen employees and ensure efficient food preparations, manpower deployment, timekeeping and liaise with Chef de Cuisine, HR and/or other senior kitchen employees (if any), to assure correct food production and consistency is achieved.
• Approve the requisition of products and other necessary food supply at optimum cost and quality.
• Develop kitchen manual, standard recipes and techniques for food preparation and presentation which will help to ensure consistency, quality delivery and uncompromised guest satisfaction.
• Establishes controls of minimise food and supply waste and pilferage. Exercises portion control for all items served and assists in establishing such documentation SOPs.
• Ensures and maintain the high standards of sanitation, cleanliness and safety in all kitchen areas. Follow Government guidelines at all times.
• Safeguards all food preparation by ongoing training of all staff to increase knowledge and development of food safety, sanitation and accident prevention principles.
• Prepare necessary data for applicable parts of the budget; projects annual food, labour and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met.
• Supervise the cooking of items that require skilful preparation.
• Ensure proper staffing for maximum productivity to deliver the highest standards of quality.
• Controls food and payroll costs to achieve maximum profitability.
• Establishes and maintains a regular cleaning and maintenance schedule for all kitchen areas and equipment.
• Provides training and professional development opportunities for Chef de Cuisines, Sous Chefs and all other organisational kitchen staff.
• Involved in Human Resource (HR) issues for BOH including: Staff motivation, recruitment, discipline and training, staff appraisals.
• Solicit feedback from guest, during table visitation, likewise for staff; in areas for improvement and incorporates useful suggestions into enhancing kitchen operations.
• Execellent leadership skills, coaching and counselling problems with employees and keep an open door policy.
• Regular exchange of best practices and HR matters with Manager of Operations and colleagues.
• Proper and timely submission of documentation and information to Head Office, fellow colleagues, and others.
• Perform other duties as directed by the Managing Director.

Job Specifications

• Specialise in Western/German Cuisine
• PC literate with knowledge in MS Office
• At least Diploma in Culinary Arts or any related fields
• At least 5 years of experience in management of Kitchen Operations, Food Costs ,Food Quality control and R&D or creation of cuisines.

Competency Profile

• Leadership - Coaching, Delegating Responsibility, Building and Driving Team
• Interpersonal - Teamwork. Ability to create a great working environment to minimise staff turnover and grievances.
• Business Management - Innovation, Managing Work
• Personal Attributes - Authenticity and Integrity, Results Driven
• Technical / Professional - Knowledge and Skills
• Perform other duties as directed by Managing Director

Marketing

· Develop a consistent brand voice across all collaterals and touch points including our corporate website and social platforms

· Identify, develop and implement communications strategies to support and align the company’s overall business and brand standing.

· Support market reach and penetration for various business units

· Work closely with the company to develop viable marketing activities for consultancy business.

· Plan, execute and optimise online marketing campaigns using various social media platforms and Google Analytics

· Assist in the conceptualising, design and production of marketing collaterals, emailers, posters, etc

· Create and maintain the database of contacts of customers/ partners, website and social media platforms

· Cultivate good relationships with internal and external stakeholders across all levels.

· Manage quality database that organizes and updates contacts of existing and prospective customers / partners.

· Serve as a centralized resource center for company’s track records, achievements, project photo gallery and media archive

· Assist in the organization of company events and networking

· Any other relevant duties

­­

Office Administration

• Arranging and scheduling meetings, setting up video and/or teleconferences and preparation of meeting packs
• Maintain an efficient system for filing and retrieval of documents
• Monitor deadlines and follow up actions in relation to equipment and assets maintenance

Requirements:

· Minimum Diploma/Degree in Communications or Marketing

· Minimum 1 year of related working experience

· Competent with MS Office, Photoshop, photo/video editing software, social media platforms and website development

· IT savvy and ability to pick up skills fast

· Strong command of English language and writing skills

· Creative, meticulous and a strong team player

1. To accurately translate written or spoken content from Chinese to English. This may include documents, articles, reports, websites, legal contracts, and more.

2. Must be proficient in both English and Chinese.

3. Conduct research to ensure the accuracy and completeness of their translations, especially when dealing with specialized or technical content.

4. After translating the content, review and revise their work to ensure accuracy, consistency, and readability. This may involve proofreading for grammatical errors, checking for mistranslations, and making adjustments to improve clarity and flow.

5. Work under tight deadlines, especially when dealing with time-sensitive projects such as news articles, marketing campaigns, or legal documents. Must be able to manage their time effectively and deliver high-quality translations within the specified timeframe.

6. Preferably experienced in social media and advertisement industry.

7. May also need to provide interpretation services, which involve orally translating spoken language during meetings, conferences, or other events.

Our client is an independently owned Maritime Catering Organization. They are currently seeking for Finance Executive who will be involved in the day-to-day accounting function focusing on Accounts Payable (AP), liaising with vendors and staff on payments and accounting matters, monthly closing and reporting. Ensure that accounting procedures and records are in compliance with acceptable accounting standards, practices and internal policies.

JOB DIMENSION (SCOPE)

• Responsible for processing all invoices and payments and ensuring that the correct expenses are paid accurately and promptly to the correct payees within stipulated guidelines. Ensure that invoices are properly recorded in the accounting system.
• Perform vendor checks/updates and bank accounts verifications to ensure payments are made to valid recipients.
• Liaise and communicate with vendors, staff etc. on payment related, accounting and other queries. Follow up on queries and timely resolution of discrepancies.
• Monitor bank balances to ensure that there are sufficient funds to meet future finance obligations.
• Prepare AP Ageing Report, Statements of Accounts, Bank & other reconciliations, and analysis of accounts for monthly, termly and yearly closing.
• Assist in preparing quarterly GST reporting and statistics for Government departments. Ensure that GST are accounted correctly, and expenses are recorded in correct accounts and budget codes.
• Prepare relevant journals, schedules and reports for accounts closing.
• Assist in any other accounting, budgeting & accounts payable matters, ad-hoc analysis/ reports as assigned.
• Liaise with external parties and other departments in connection with accounting and financial matters.
• Be prepared to support other ad-hoc tasks as assigned.

JOB REQUIREMENTS

• Minimum Diploma / bachelor’s Degree in Accountancy, Finance Management or similar
• Minimum 3-5 years working experience in Accounts Payable.
• Fluent in English on a professional level
• Proficient in Microsoft Office Applications, Excel and accounting system (Knowledge of WinBooks / Exact Globe+ accounting system is an added advantage).
• Knowledge of GST and withholding tax is a plus
• Good understanding of internal controls and corporate governance.
• A good team player with a positive attitude, who can take initiative.
• Able to provide guidance to team members.
• Motivated self-starter, resourceful and ability to work independently with minimum supervision.
• Keen to learn with the ability to engage and work with other department staff and across different support functions.
• Meticulous with good analytical and problem-solving skills.
• Pleasant disposition with good interpersonal and organizational skills
• Resourceful in managing competing priorities, able to multi-task and meeting tight deadlines.
• Organized, meticulous, responsible, and reliable.
• Importance of maintaining the confidentiality of financial information and sensitive data.

1. Answering Phones and Emails and directing them to the appropriate parties.

2. Scheduling Appointments and Meetings

3. Managing Correspondence by drafting and proofreading correspondence, preparing reports, memos, and other documents, and handling incoming and outgoing mail.

4. Data Entry and Record Keeping by maintaining accurate records and databases, entering data into systems, and organizing files and documents.

5. Bookkeeping and Expense Tracking such as tracking expenses, processing invoices, and reconciling accounts.

6. Office Organization and Maintenance by ensuring the office environment is tidy and well-organized, order office supplies, and coordinate maintenance and repairs as needed.

7. Handle travel arrangements for staff members, including booking flights, hotels, and transportation, and preparing travel itineraries.

8. Assisting with HR Tasks such as processing paperwork for new hires, maintaining employee records, and assisting with benefits administration.

9. Event Planning by assisting in planning and coordinating company events, conferences, or workshops.

10. Providing Administrative Support to various departments and staff members as needed, including assisting with projects, conducting research, and performing other tasks to help streamline operations.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Used Car Sales Executive needed with or without experience. Location at textile centre. 10am to 7pm. 6 days work. Salary minimum $2500 to $15000. Hardworking, Sell and arrange for delivery, insurance, financing, or service contracts for products. Process sales through preparation of sales agreements and relevant sales documentation, liaising between customers and internal departments to ensure successful sale. Handle daily operation duties to upkeep products. Meticulous and able to multi-task, Team player with positive work attitude and self discipline. Must have minimum 2years of class 3 license. Singaporean and PR only. Whatsapp Mr Goh: 91288170

Job Purpose

We are looking for an energetic and self-motivated Operations Executive to join our innovative team. If you are an ambitious individual excited about working in the space tech industry, then we want to work with you.

In this role, you would be overseeing operational activities across our organisation. This includes managing various aspects of operations, including stakeholder management, process improvement, and project management, to ensure the development and implementation of our key initiatives.

Job Description

Stakeholder Management

• Collaborate with sales and marketing teams to develop customized commercial packages tailored for strategic partners

• Coordinate with vendors to confirm technical specifications, and any special requirements to meet business needs

• Develop a comprehensive understanding of agreements to ensure alignment with expectations and contractual obligations

Programme Management

• Lead as the primary point of contact for programme-related correspondence, and ensuring adherence to targets and timelines

• Manage programme registration and networking portal to ensure a seamless experience for all stakeholders

• Support programme operational activities that include planning, organizing, coordinating, and execution to achieve objectives

Process Improvement

• Oversee the organization and maintenance of the company's customer database, ensuring accuracy, completeness, and data integrity

• Analyze existing operational processes and workflows to identify bottlenecks and inefficiencies

• Propose and implement process improvements and automation initiatives to streamline operations and reduce costs

Reporting and Analysis

• Conduct data analysis and provide actionable insights to support decision-making and strategic planning processes

• Communicate operational insights and recommendations to senior management to drive continuous improvement initiatives

• Prepare post-programme reports and recommendations for senior management, highlighting key findings, successes, and areas for enhancement

Note that the above job description is subject to change based on business requirements for innovative programmes

Skills and Experience Required

▪ Strong organizational, project management, and multitasking skills, with the ability to prioritize tasks and meet tight deadlines in a fast-paced environment.

▪ Excellent communication, negotiation, and interpersonal skills, with the ability to liaise effectively with clients, vendors, and internal stakeholders.

▪ Strong analytical and problem-solving abilities, with a keen attention to detail and a data-driven approach to decision-making

▪ Written and spoken English (Multilingual/Asian Languages an advantage)

▪ Excellent team player who is commercially astute and customer focused

▪ Ability to thrive in a dynamic and challenging environment, with a proactive and adaptable mindset

▪ Ability to remain calm under pressure, adapt to changing circumstances, and resolve issues efficiently

▪ Experience in project management methodologies (ie. Agile, Lean, Scrum) and space technology sector an advantage

Educational Qualifications

▪ Bachelor’s degree/s in Business Administration, Mass Communication, or a related field

▪ Diploma holders and fresh graduates may apply

Job Summary

The Care Advisor (2-year contract) supports the Manager (Team Lead) to spearhead Yayasan MENDAKI’s push towards last-mile service delivery (LMSD) to better meet the needs of the Malay/Muslim community. Yayasan MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner with them in their journey of lifelong learning.

Key Responsibility Areas

Outreach - Implement new outreach methods and channels within the boundary of the

satellite centre.

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments
• Support the planning, deployment and assessment of outreach efforts

Care - Experiment with innovative client-centric approaches.

• Work with the team and team lead to pilot different ways to assess the needs of clients, including testing and refining them over time.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Think outside the box when partnering with the client in problem-solving to meet his/her needs.
• Connect clients to resources and facilitate them in tapping on these resources.
• Advocate for clients at both the individual and macro level, based on ground sensing of the service delivery gaps through our engagements.

Stakeholder Management - Develop good working relationships with local stakeholders under his/her jurisdiction. This includes working with the M3 partners of MUIS and MESRA as well as government and social service agencies in the neighbourhood under his/her jurisdiction.

• Maintain a repository of resources available to meet clients’ needs.
• Develop an effective and efficient process to collaborate with stakeholders.

Administrative - Work with the team in the smooth running of satellite centre operations.

• Collate satellite centre activity data, including activities run in the vicinity or M3@Town, to provide progress updates to management
• Monitor the use and maintenance of satellite centre space and equipment;
• Collaborate with internal departments and partners for utilisation of satellite centre or partner’s premises

In achieving the above, the Care Advisor will work with the team under the direct and close guidance of the Team Lead and with the support of the relevant support departments.

Requirements

• A “dare to try” attitude! This is a new phase in our service delivery journey, and we must be prepared to fail, learn from it and try again.
• A growth mindset. We are all learning from one another, including the senior management team.
• Adaptability to change. As this is not a long-established function, be prepared to quickly evolve as we better understand the needs of our clients.
• Excellent organisational, interpersonal and communication skills.
• Able to work independently and in teams.
• Ability to problem-solve – understand the root causes and recommend targeted

The successful applicant will be reporting to the department head and will work alongside teams under the department head (i.e. Marketing, Creative, Merchandise and Sustainability).

This is for a contract position (Mar to Dec).

Overview of responsibilities

• Provide administrative support to the teams under the department head.
• Tracking of overall department’s expenses.
• Manage calendars and coordinate meeting schedules with internal departments, external vendors and agencies.
• Coordinate pre- and post-race requirements such as hotel bookings, transport, logistics, accreditation and catering for the department and stakeholders.
• Manage premium/prizes inventory and assist in contest fulfilment.
• Assist on planning and execution of select on-ground activities.
• Track and manage department’s warehouse assets.
• Support any other business’ projects that teams takes on.

Key Requirements:

• Candidate must possess at least a Diploma qualification.
• At least one year of working experience in an Marketing role.
• Experience in managing and scheduling hotel and airflight bookings.
• Ability to multi-task, meet tight deadlines and effectively communicate project status.
• IT-savvy and proficient in Microsoft Office applications especially in Word, Excel and Powerpoint.
• Fluent in written and spoken English, additional language will be an advantage.
• Strong interpersonal and communication skills.
• Multi-tasker with excellent time management and job prioritization.
• Meticulous with a strong attention to detail is a must.
• Responsible and able to work independently as well as be an effective team player.
• Adaptable in a dynamic work environment.

Applicants should include a brief cover letter, full resume, work samples and/or portfolio. Please submit your application by 31 March 2024.

Please note only shortlisted candidates will be contacted. Thank you.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Senior Consultant, Client Success does at Visa

As a Senior Consultant, Client Success, you will be leading Client Services operational engagements for key regional Merchants. This position requires execution, analytical skills, and client relationship abilities. This role works independently.

In this role, you are expected to:

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key regional Merchants.
• Develop and deliver operational account plans & delivery roadmaps for key regional Merchants, supporting key client objectives and Visa initiatives.
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans, including driving adoption of Value-Added Services.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.
• Focus on improvement of performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.
• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality & revenue.

Why this is important to Visa

• Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity shape how we lead the management of our client through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
• Work closely with the manager to gain feedback and ensure client needs are met
• Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
• Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
• Provide client servicing on business questions and continue to build industry knowledge to gain expertise
• Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
• Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
• Conduct verbal presentations of the findings, either partial or full presentation to the client
• Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment

Job Description

Customer Relationship and Loyalty Program Management

· Design, develop, execute, and optimize data-driven CRM strategies to drive engagement, sales & loyalty program.

· Manage the company's Customer Database, ensuring data completeness, cleanliness, and accuracy.

· Develop and implement strategies to acquire new members and develop strategies for retaining and growing customers into loyal members.

· Conceptualize and implement plans for the generation of quality customer leads/footfalls using cost-effective mediums to meet the business objectives across key touchpoints.

· Thorough analysis to identify incremental sales opportunities and track the effectiveness Optimize CRM assets and relational content to drive customer engagement and loyalty of loyalty campaigns.

· Lead the communications of loyalty campaigns via Electronic Direct Mail (EDM).

· Work closely with internal departments such as retail, merchandising, e-commerce, and collection department to ensure smooth planning and execution of initiatives.

· Lead the communication for the loyalty program with external vendors.

· Data Security and Quality Audits: periodic audits of data & processes and ensure corrective actions.

· Perform other related duties, special projects, and assignments as required.

Marketing Communications

· Liaise with the internal department to communicate on promotions/activities.

· Create a Circular/Memo to inform Retail staff on promotions/activities.

· Perform other related duties, special projects, and assignments as required.

Malls Liaison

· Partnership with mall landlords to develop content and collaboration including events and programs for space activation.

· Liaison with mall on partnerships (Mall Promotions/Activities etc..)

· Perform other related duties, special projects, and assignments as required.

Job Requirements:

· Diploma/Degree in Business Administration, Marketing or any related field

· 2 years of experience in CRM, Marketing, Loyalty Program or related field is a must

· Retail and E-commerce experience will be advantageous

· Effective time-management and project-management skills

· Ability to prioritize responsibilities in line with business objectives

· Strong Organization and People Management skills

· Ability to understand marketing data, build reports, and summarize in a strategic way

· Ability to manage short and long-term deadlines effectively

· Well-developed written and verbal presentation skills

· Proactive and solution-oriented

· Strong knowledge of Word, Excel, PowerPoint

Only shortlisted candidates will be contacted

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to our company for our consideration