Incident Handler Manager

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading stable firm.

The Incident Handler Manager is a key role responsible for overseeing technology incidents that affect customers, ensuring quick resolutions and clear communication with key stakeholders. This position also involves conducting post-incident reviews within the problem management framework to identify root causes, gather insights, and implement corrective and preventive measures.

Key Responsibilities:

• Ensure prompt resolution of all incidents impacting customers.
• Work closely with support teams (L2/L3) to facilitate timely incident resolution.
• Escalate issues resulting from process breakdowns that may lead to delays or violations of Service Level Agreements (SLAs).
• Participate in regular incident review meetings to assess ongoing incidents and promote swift closure.
• Prepare and distribute periodic service reports for stakeholders.
• Analyze incident trends to identify and address recurring issues.
• Ensure that incidents are accurately documented following the Incident Management process.
• Monitor and report on key performance indicators (KPIs) related to Incident Management.
• Conduct post-incident reviews for significant incidents to capture lessons learned and ensure follow-up actions are completed.
• Lead root cause analysis sessions to identify underlying problems and develop preventive measures.
• Track follow-up actions to ensure timely resolution of problem tickets.
• Identify and log problem tickets based on thorough analysis.
• Maintain oversight of all known errors within the system.
• Monitor and report on KPIs related to problem management.

Requirements:

• Minimum 5 years of experience in incident and problem management in a large organization.
• Background in a regulated financial institution is highly advantageous.
• Understanding of the digital payments landscape is a plus.
• Strong functional and technical knowledge of cloud technology components.
• Familiarity with ServiceNow is beneficial.
• Basic knowledge of AWS technology is preferred.
• Excellent communication skills for articulating complex issues clearly.
• ITIL 4 certification is required

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Our client is a publicly listed financial services group in Southeast Asia.

• Develop and manage product strategies for ABL and Leasing, ensuring alignment with business goals.
• Lead efforts to digitize processes and improve operational efficiency.
• Create marketing materials and engage with partners to drive business acquisition.
• Provide training for internal teams and external partners on product knowledge and strategies.

Requirements:

• Diploma and above
• At least 3 years of Product Management experience in Business Lending.
• Proficient in Salesforce/Business intelligence (BI) tools/analytical software.
• Knowledge of risk management in business lending products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

As the Assistant Atrium & Event Manager, your main responsibility is to create and execute strategies to maximize profits from atrium events. This includes managing budgets, forecasting revenue, and controlling costs. You'll engage suppliers, secure brand partnerships, and work with landlords to optimize event space. Key duties involve:

· Maximizing event profitability through effective planning and execution.

· Managing supplier relationships to ensure quality services at optimized costs.

· Growing brand partnerships to boost event revenue.

· Collaborating with landlords to align event goals with property objectives.

· Overseeing event planning from start to finish to ensure a great attendee experience.

· Using data analysis to improve event performance.

· Leading a team to ensure smooth event operations.

· Ensuring compliance with safety regulations and company policies.

Job Responsibilities

· A bachelor's degree in Event Management, Business Administration, or a related field. Additional certifications in event planning or management will be advantageous.

· At least 5 years of experience in event management, ideally with a focus on atrium or large-scale commercial events.

· Proven experience in managing supplier relationships, budgeting, and handling brand partnerships.

· Experience working with landlords or property management to optimize event spaces.

· Strong budget management skills, including revenue forecasting and cost control.

· Excellent communication and negotiation skills for engaging suppliers, brands, and landlords.

· Proficiency in data analysis to track event performance and make data-driven decisions.

· Team leadership experience, with the ability to mentor and manage a team.

· Problem-solving and decision-making skills to handle challenges during event execution.

· Attention to detail in ensuring compliance with safety regulations and policies.

Location : Tampines, WFH and Site

Salary Range : $4,900.00

We regret to inform that only shortlisted candidates will be contacted.

Interested candidates, please forward your resume to [email protected]

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

BIM Manager
Salary: $4,800 - $8,000
Working day: Monday - Friday (8am - 5.45pm)
Office Location: Woodlands | Project Site discuss during interview

Duties & Responsibilities:

• Look into the company’s BIM Project Deployment Plan and develop BIM Project Execution Plans, BIM collaboration, documentation, enforcement, monitoring and workflow to meet the project.
• Work closely with project teams to provide solutions for BIM related technical issues. Assist project teams and design teams with BIM implementation
• Set up processes & workflows for efficient delivery of the project BIM deliverables.
• Set guidelines for internal and external model exchanges between project stakeholders and monitor its progress
• Attend client meetings & lead the decision-making process affecting the BIM deliverables
• Liaise and coordinate and other trades for cross-team support on BIM software
• Regularly meet with key project staff to update on progress. Document meeting minutes highlighting key action point. Ensure the issues highlighted are resolved, concluded and monitored for resolution provided by the design team.
• To oversee the BIM Coordination and daily management of BIM project data sets/workflows and project set up
• Collaborate with team and other relevant departments to ensure all drawings are in order as per design requirements.
• Any other duties deemed necessary and as assigned by the Senior Management.

Qualifications & Experience:

• Certificate in AutoCAD Autodesk & Revit MEP Autodesk advanced module.
• Higher NITEC / Diploma in Mechanical engineering or equivalent.
• Min 3 of experience in M&E drafting using AutoCAD, Revit and BIM preferably from Construction industry.
• Need to communicate with Internal staff including Site Construction Crew, Supervisors, Engineers, Managers and Client’s BIM representatives.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job Responsibilities :

• Achieve Sales Goals: Work on increasing sales, profit, and market share for assigned product categories by staying on top of market trends and creating strategies to grow business and counter competition.
• Manage Inventory: Ensure the right products are available in the right amounts to meet customer needs, while reducing losses.
• Create Promotions: Develop exciting promotions that drive additional sales to the stores.
• Plan Store Layouts: Implement product placement strategies that encourage customer purchases and boost sales.
• Oversee Category Strategy: Ensure the execution of strategies for product categories and help develop store brands or private label products.
• Build Strong Partnerships: Maintain strong relationships with suppliers and stay informed on market trends and customer preferences.
• Adapt to Market Trends: Regularly review industry trends to keep the product mix appealing to target customers.
• Competitive Pricing: Develop pricing strategies that provide value to customers.
• Maximize Supplier Deals: Work closely with suppliers to get the best terms, discounts, and offers to improve sales and profitability.
• Category Performance Reporting: Create monthly reports to track the performance of assigned categories.
• Evaluate Promotions: Analyze promotions to ensure they are as profitable as possible.

Job Requirement :

• Diploma or Degree in business, marketing, or a related field.
• Work Experience: 4-6 years in a similar role, ideally in retail or FMCG (Fast-Moving Consumer Goods).
• Market Knowledge: Strong understanding of market trends.
• Excellent presentation and people skills.
• Energetic, creative, collaborative, and adaptable.
• Ability to analyze data (like AC Nielsen) to gain insights.
• Strong communication and negotiation abilities.
• Works well across teams and departments.
• Decision-maker who can adapt to changing conditions quickly.

Salary Range : $5,000.00 to S$6,000.00

Working location : Tampines, Office Hours

We regret to inform that only shortlisted candidates will be contacted.

Interested candidates, please forward your resume to [email protected]

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

Our client is an international professional services provider with a wide network spanning across various parts of the world. Due to continuous business expansion within the transfer pricing team, they are now seeking to hire a driven and tenacious individual as part of their growing transfer pricing team.

Responsibilities:

Transfer Pricing Strategy Development:

• Design and implement transfer pricing strategies tailored to clients' business models and global tax positions.
• Lead the preparation of transfer pricing documentation, including master files, local files, and Country-by-Country reports (CbC).
• Advise clients on the tax implications of cross-border transactions and ensure compliance with local and international transfer pricing laws (OECD guidelines, BEPS).

Compliance & Reporting:

• Manage and oversee the transfer pricing compliance process for a portfolio of clients, ensuring accuracy and timeliness.
• Work closely with the tax and audit teams to ensure that all transfer pricing policies comply with legal requirements and are accurately reflected in financial statements.
• Lead engagements with tax authorities during audits or inquiries on transfer pricing matters.

Risk Management:

• Evaluate potential transfer pricing risks and opportunities in clients' existing structures.
• Provide strategic advice on managing risks and ensure that appropriate documentation is in place to support the company’s transfer pricing policies in the event of a tax audit.

Client Advisory:

• Serve as the primary point of contact for clients on transfer pricing matters, including managing client relationships and handling technical queries.
• Provide expert advice on intercompany pricing for goods, services, intellectual property, and financing transactions.

Research and Analysis:

• Perform detailed industry and company-specific analyses to understand the functions, risks, and assets involved in related party transactions.
• Keep up to date with changes in transfer pricing regulations and global tax issues, advising clients on their impact.

Team Leadership & Development:

• Lead, mentor, and develop junior staff within the transfer pricing team.
• Ensure effective project management across multiple engagements to meet deadlines.

Cross-Departmental Collaboration:

• Collaborate with other tax and audit departments to integrate transfer pricing solutions with broader tax planning and compliance services.
• Work closely with international offices for cross-border projects and coordinate global transfer pricing requirements.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Accounting, Economics, Finance, Law, or a related field.
• A relevant professional qualification (e.g., CPA, CA, CFA, or similar) is advantageous.
• 1-3 years of experience in transfer pricing, preferably in a Big 4 or mid-tier audit for Associate and 2-5 years of experience for Senior Associate.
• 7 - 10 years of experience in transfer pricing, preferably in a Big 4 or mid-tier audit firm for Managers and above.
• Strong knowledge of international transfer pricing regulations and OECD guidelines, with a focus on BEPS.
• Experience with transfer pricing documentation, planning, and compliance for large multinational companies.
• Proven leadership skills with the ability to manage teams and projects.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple engagements and meet deadlines in a fast-paced environment.
• Proficiency with tax software and tools.

Job Description & Requirements

Responsibilities

· Ensure adherence to professional standards and regulatory requirements

· Design and implement quality management policies and procedures

· Evaluate system of quality management control through firm-level and engagement-level reviews and document defects and / or recommendations for improvement

· Participate in technical projects and consultations

· Direct use and provide training on the firm-tailored auditing tool

· Train personnel about professional standards and regulatory requirements

Requirements

· Degree in Accountancy or related discipline with professional qualification

· 7 - 10 years of relevant experience in public accounting firm or equivalent

· Excellent understanding of accounting, auditing and regulatory requirements

· Strong interest and passion in professional standards and quality management

· Good project and people management and communication skills

We offer a competitive salary & benefits package, a professional and conducive work environment that supports your development and goals. Please include information such as last drawn and expected salary, reason for leaving and notice period.

Our client is an international professional services provider with a wide network spanning across various parts of the world. Due to continuous business expansion within their corporate tax team, they are now seeking to hire a driven and tenacious individual as their Corporate Tax Manager or Senior Corporate Tax Manager and be part of their team.

Responsibilities:

Corporate Tax Compliance:

• Oversee and manage the preparation and review of corporate tax returns for a portfolio of clients, ensuring accuracy and timeliness.
• Ensure compliance with corporate tax regulations, including the filing of tax returns, tax computations, and other tax-related documents.
• Monitor changes in tax laws and regulations, ensuring that clients are informed and their tax strategies are adjusted accordingly.

Tax Advisory & Planning:

• Provide proactive tax planning strategies to minimize tax liabilities and enhance tax efficiency for clients.
• Advise on the tax implications of mergers, acquisitions, restructurings, and other corporate transactions.
• Support clients in managing corporate tax risks, identifying opportunities for tax savings, and addressing tax challenges.

Client Relationship Management:

• Serve as the main point of contact for corporate clients on tax matters, managing day-to-day client interactions and ensuring a high level of service.
• Develop strong relationships with clients, understanding their business needs and offering tailored tax solutions.
• Lead client meetings, delivering complex tax information in a clear and practical manner.

Tax Audits & Dispute Resolution:

• Support clients during tax audits, including the preparation of documentation, managing communication with tax authorities, and addressing audit queries.
• Assist clients in handling tax disputes, providing technical support and negotiating settlements with tax authorities when necessary.

Cross-Functional Collaboration:

• Collaborate with other departments within the firm, such as audit and advisory, to deliver integrated solutions for clients.
• Work closely with the firm’s international tax teams to address cross-border tax issues and provide clients with global tax solutions.

Team Leadership & Development:

• Supervise, mentor, and train junior staff in the corporate tax team, ensuring their professional growth and development.
• Manage and allocate resources to ensure the successful delivery of client projects.
• Review work prepared by junior staff and ensured high-quality service delivery.

Research & Technical Analysis:

• Conduct research on complex tax issues and provide clients with technical advice based on the latest tax legislation and case law.
• Stay updated on tax developments, including local and international tax regulations, and share insights with clients and the team.

Qualifications & Skills:

• Degree in Accountancy, Finance, or relevant discipline preferably with a professional qualification as recognised by SCTP
• Minimum of 7 years of experience in corporate tax, with experience in a mid-tier or Big 4 tax firm preferred.
• Must be familiar with Singapore Tax guidelines.
• Strong understanding of corporate tax laws, regulations, and tax accounting.
• Experience in providing tax advisory services, with a focus on strategic tax planning and risk management.
• Proven ability to manage multiple client engagements and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Strong leadership skills, with the ability to manage and develop junior team members.
• Proficiency in tax software and financial reporting tools is advantageous.

Release Operations and Change Manager

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Our Client is a leading stable firm.

Position Summary

The Release Operations and Change Manager is essential in enhancing ITIL processes within the Platform Technology division. This role focuses on overseeing the evaluation and approval of technology changes, ensuring compliance with established change management protocols. The manager will lead change approval sessions, monitor progress, secure necessary approvals, and ensure timely closure of all changes.

Key Responsibilities

• Organize and lead change approval meetings with technical teams and management.
• Develop and execute effective change management strategies and plans.
• Guide cross-functional teams to achieve change objectives successfully.
• Prepare comprehensive reports for senior stakeholders, detailing approved changes and their associated risk profiles.
• Track change progress, proactively identifying and mitigating potential risks.
• Collaborate with project managers to seamlessly integrate change management into project planning.
• Foster a culture of resilience and continuous improvement with a focus on risk management.
• Analyze trends related to the impacts and outcomes of changes.
• Review incidents to ensure accurate documentation in line with the Incident Management process.
• Monitor and report on key performance indicators (KPIs) related to Change Management.
• Conduct post-implementation reviews for changes that did not succeed or led to incidents.

Release Management:

• Design and implement effective strategies, processes, and procedures for release management.
• Oversee all aspects of release activities, including scheduling, resource allocation, and stakeholder communication.
• Work closely with development teams to clarify release requirements and dependencies.
• Ensure compliance with software release management policies while maintaining proper role segregation.
• Collaborate with QA teams to ensure thorough testing and adherence to quality assurance standards.
• Coordinate with operations, technology, and external partners for smooth deployment and rollback planning.
• Identify and address risks, issues, and conflicts related to releases.
• Communicate release plans, status updates, and changes to all relevant stakeholders.
• Ensure compliance with organizational policies, procedures, and industry regulations.
• Continuously refine release management processes and practices to enhance efficiency.
• Prepare detailed reports for senior stakeholders on release activities and associated risks.
• Work alongside project managers to effectively integrate release management into project plans.
• Cultivate a culture of resilience and ongoing improvement with a focus on risk awareness.
• Analyze trends in release activities to identify areas for enhancement.
• Monitor and report on all KPIs related to Release Management.
• Collaborate with technical teams to conduct post-implementation reviews for unsuccessful changes and rollbacks.

Requirements

• 5-10 years of experience in change management within a large organization.
• Experience in a regulated financial institution is a strong advantage.
• Knowledge of the payments landscape is beneficial.
• Comprehensive understanding of software development life cycles (SDLCs) and release management methodologies.
• Proficiency with release management tools, code repositories, and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, BitBucket); experience with ServiceNow is a plus.
• ITIL 4 certification is required.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Responsibilities

• Play a pivotal role in shaping the future of product line, driving innovation, and delivering exceptional value to our clients and end users. This role offers a unique opportunity to lead product development, delivery, and portfolio management while working at company which powers internet connectivity in Singapore.
• Product Development: Spearhead the end-to-end product lifecycle, from conceptualisation to launch, ensuring offerings are competitive and exceed market expectations
• Market Insight & Innovation: Deeply understand the needs of Requesting Licensees (RLs) and our End Users (EUs), identifying gaps and innovating solutions that set us apart in the industry.
• Cross-Functional Leadership: Collaborate with diverse teams including Business Development, Regulatory, Planning, Operations, IT, and Finance to ensure seamless product delivery and support.
• Regulatory Engagement: Actively participate in company regulatory engagements with IMDA, contributing insights to navigate ongoing and ad-hoc regulatory matters that requires changes to product offerings and / or processes.
• Financial & Capacity Management: Develop and manage product budgets, forecast revenue, and optimize capacity planning to ensure availability, accessibility and affordability of company products
• Performance Monitoring & Optimization: Monitor product drivers, revenue, implementing get well plans when necessary. Continuously enhance features, pricing, and business processes to maintain a competitive edge.
• Customer-Centric Customisation: Engage directly with customers to understand their unique requirements, providing tailored solutions that drive customer satisfaction and loyalty.
• Compliance & Quality Assurance: Ensure all products and processes comply with relevant regulatory requirements

Requirements

• Degree in Business, Engineering, IT, or related disciplines.
• 3 - 5 years of experience in Product Management within a Telco/IT environment (those with more than 5 years of experience will be considered for Senior Product Manager position).
• Proven experience in financial and business case modelling.
• Strong customer-oriented mindset with the ability to translate complex needs into actionable strategies.
• Exceptional multitasking and KPI management skills, ensuring high-quality outcomes.
• Demonstrated leadership, team-building, and logical thinking abilities.
• Excellent interpersonal and communication skills, with a knack for influencing and driving change.
• Self-motivated, independent, and ready to take on new challenges.
• Bedok, 5 days, office hours.
• Job Reference: L49Y8855

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

About the company
A newly added headcount due to business expansion, with our client, a leading general reinsurance company. This is an exciting opportunity for a finance professional to support key financial activities and help drive strategic initiatives in a global, fast-paced environment.

About the job

• Prepare statutory and regulatory reports, ensuring full compliance with relevant guidelines.
• Collaborate with external auditors to manage the annual audit process efficiently.
• Oversee timely and accurate financial closing activities.
• Support the head of finance in developing and implementing financial strategies that align with the company’s goals and growth objectives.
• Analyze financial performance and trends, providing actionable insights to optimize business outcomes.
• Support additional ad-hoc assignments as required.

Skills and experience required

• Degree in Accounting, Finance, or a professional accounting qualification.
• Strong experience in statutory/regulatory reporting in the re/insurance industry.
• Proven ability to manage financial closing processes and work with auditors.
• Sound knowledge of accounting standards and internal control procedures.
• Excellent analytical skills, with the ability to interpret financial data and provide strategic insights.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across departments.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

• Administer all direct sales channels and the procedures related to bidding which is essential for the operation.
• Engage with designated or agreed-upon clients or prospects to advertise business offerings in a particular region or industry.
• Focuses on reaching personal sales targets, developing new business prospects, building connections with customers, and effectively addressing specific customer issues.
• Create product and service solutions, along with customized contract conditions, that satisfy clients' mid- to long-term needs while taking into account the advice of relevant internal specialists.
• Present the proposed solution to client representatives, then negotiate a deal within predetermined commercial constraints.

Requirements:

• Diploma and above
• At least 5 years of Sales experience in Marine Sector.Excellent leadership, communication, and interpersonal skills.
• Proven experience in developing strategic sales plans.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Permanent | Corporate Banking

Central

Responsibilities:

• To oversee the daily accounting operation
• To review and enhance workflows and internal controls, and maintenance of accounting policies and procedures
• To liaise with the branch’s internal and external auditors on audit matters.
• To prepare tax computation schedules, check tax computations, to liaise with tax agents
• To review MAS reports, draft and respond to the queries
• To check daily management reports
• To participate in systems development and enhancement projects where applicable

Requirements:

• Possess a Degree in Finance & Accounting preferably with CA qualification
• Minimum 6 years’ experience in full spectrum of Finance and Accounting experience including MAS reporting
• Good working experience in data statistics, data analytics, accounting report management and financial analysis
• Effectively bilingual in English & Chinese due to reporting to China Head Office & colleagues
• Proficient in MS Excel, PowerPoint, and Words

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

https://www.gmprecruit.com/ to apply for this position with GMP Job Code: 24873

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

• Position Title: Outlet Manager
• Location : Various location
• Working Days : 44hrs per week including weekend and PH
• Salary : $3,300 - $3,500 Gross (Depends on Experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

* To ensure the efficiency and smooth operations of the outlet; handle and resolve all operational issues and activities.

* To display a hands-on approach at all times to unite staff and guide them to ensure compliance with all food and beverage promotions, Company SOP including POS operations and cash handling practices, statutory and regulatory requirements.

* To optimize use of given resources, especially on labour and F&B costing matters including maintaining of inventory and keeping wastages to a bare minimum.

* To be responsible for the performance of all boutique; achieve the outlet daily sales and up-sell sales targets set by the Operations Manager.

* To lead, supervise and motive the team to achieve the set targets, customer satisfaction and operations excellence.

* To constantly monitor the daily sales and assist the Senior Outlet Manager to come up with prompt corrective action plan(s) to increase sales in order to meet the budgeted targets should the sales fall below the budgeted amount, and to ensure that the plan(s) is properly executed in the boutique.

* To counsel, resolve conflict, handle grievance and take disciplinary action as and when deemed fit.

* To consistently give and receive feedback constructively.

* To consistently review the work performance and identify the strengths and weaknesses of all subordinates so as to appropriately recommend for monthly performance appraisal, confirmation, promotion and/or annual appraisal.

* To motivate the team to work towards the Company vision.

* To inject fresh ideas of making work processes more efficient.

* Communicate to all staff, including outlet kitchen staff, ensuring that appropriate instructions are channeled downwards including information that might be communicated by Operations Manager, Area Manager, Senior Outlet Manager, Human Resources Department or Supervisory Board.

* To develop staff appropriately by identifying areas of training needs and taking actions to support it.

* To conduct staff orientation & on-the-job training in the outlet whenever required.

* To be responsible for the overall outlet cleanliness, safety and housekeeping.

* To administer all paperwork effectively including proper filing and timely submission of daily/weekly/monthly reports.

* To hold daily line-up meeting with team reviewing daily sales, corrective action plans, events, safety issues/concerns and guest comments.

* To achieve a minimum score of 90% for the monthly Outlet Quality Checklist appraisal (team effort).

* To attend weekly Managers Meeting.

* Any other appropriate duties and responsibilities as assigned by Superior/Senior Management.

Our client is an international professional services provider with a wide network spanning across various parts of the world. Due to continuous business expansion within their GST team, they are now seeking to hire a driven and tenacious individual and be part of their team.

Responsibilities:

GST Compliance & Reporting:

• Manage and oversee the GST compliance process for a portfolio of clients, ensuring timely and accurate filing of GST returns.
• Monitor clients' GST positions, ensuring they comply with local laws and regulations, including accurate reporting and payment.
• Review GST reconciliation and liaise with tax authorities regarding assessments, audits, and queries.

GST Advisory & Planning:

• Provide expert advice on GST-related matters, including tax structuring, transaction reviews, and managing indirect tax risks.
• Work with clients to identify opportunities for GST savings and assist in developing tax-efficient structures.
• Advise on GST implications of business transactions, mergers, acquisitions, and restructuring.
• Support clients in GST audits, including preparing audit defense files and providing guidance during audit queries from authorities.

Tax Risk Management:

• Identify GST risk areas and implement strategies to minimize exposure for clients.
• Provide guidance on compliance with anti-avoidance provisions, place of supply rules, reverse charge mechanisms, and input tax credit claims.
• Advise clients on the impact of regulatory changes and industry-specific GST issues.

Client Relationship Management:

• Serve as the primary point of contact for GST-related queries and issues, building and maintaining strong relationships with clients.
• Deliver high-quality tax solutions and client services while maintaining compliance with the firm’s standards.
• Conduct client training sessions on GST updates and compliance best practices.

Cross-Functional Collaboration:

• Collaborate with audit, tax, and advisory teams to ensure clients receive holistic advice that aligns with their overall business objectives.
• Support the finance and accounting teams in ensuring the accurate reflection of GST in financial statements and systems.

Team Leadership & Development:

• Lead, mentor, and train junior members of the tax team in GST compliance and advisory services.
• Manage project timelines and ensure the timely delivery of GST advisory services across multiple engagements.
• Assist in the development of internal GST knowledge and best practices within the team.

Research & Analysis:

• Stay updated on changes to GST laws, regulations, and administrative procedures.
• Analyze recent tax rulings, changes in legislation, and market trends to ensure clients are advised of new opportunities or risks.
• Provide technical analysis and support for complex GST queries, ruling applications, and other indirect tax issues.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Accounting, Finance, Taxation, or a related field.
• A relevant professional qualification (e.g., CPA, CA, or equivalent) is preferred.
• 1-3 years of experience in GST, preferably in a Big 4, audit firm or tax consultancy, and 2-5 years of GST experience for Senior Associate position.
• Minimum of 7 years of experience in GST advisory and compliance, preferably within an audit firm or a tax consultancy firm for Managers and above.
• In-depth knowledge of GST laws, regulations, and tax administration, with experience handling complex tax issues.
• Proven experience managing GST audits, investigations, and liaising with tax authorities.
• Strong analytical and problem-solving skills, with attention to detail and the ability to handle multiple projects.
• Excellent communication and client management skills, with the ability to deliver clear and practical advice.
• Experience with tax and financial reporting software is advantageous.

Hiring: Sales Associate (Suntec)

Our client is looking for a Sales Associate to join their team at Suntec. If you love customer service and enjoy working in retail, apply today!

What’s Offered:

• Salary: $1,800 - $3,200 + commission + incentives
• Benefits:14 days annual leave, 14 days medical leave
  Medical coverage & staff discounts
  
• Hours: 5 days a week, 11 AM to 9 PM
  (Must work weekends and public holidays)

Responsibilities:

• Provide friendly customer service
• Assist with purchases and process transactions
• Maintain store cleanliness and stock inventory
• Meet sales targets as part of a team

Requirements:

• Minimum N Level
• Retail or customer service experience preferred
• Able to start immediately

Interested applicants can APPLY HERE or:

EMAIL: [email protected] with the subject "Sales".

Hannah Owari

Registration No: R24121712

Just Recruit Singapore Pte Ltd

EA License: 12C6295

Looking for a new career but have no experience?

About Us:

We're a dynamic global sales and marketing powerhouse, partnering with top-tier clients to revolutionise their sales strategies and market dominance through exciting, face-to-face marketing initiatives.

We're on the hunt for fresh talent to nurture into future leaders within our industry. If you're hungry for success, our proven systems are tailor-made to propel ambitious go-getters like you!

Your role :

• Be the face of our clients, assisting with presentations and onboarding processes.

• Champion customer acquisition through engaging face-to-face interactions

• Take the lead on exciting marketing campaigns and projects

• Management roles with incentives! to lead a team and explore more potential campaigns

Benefits :

• Regular Travel opportunities -> Regional and International

• Personalised 1 to 1 Coaching Provided at every stage

• Gain invaluable exposure and skills that will level up your game

• Thrive in a positive, supportive team environment

• Step out of your comfort zone and into your potential

• Sky's the limit with uncapped earnings potential!

Ready to kickstart your career journey with us? Let's chat!

Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

• Position Title: Outlet Manager
• Location : Various location
• Working Days : 44hrs per week including weekend and PH
• Salary : $3,300 - $3,500 Gross (Depends on Experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

* To ensure the efficiency and smooth operations of the outlet; handle and resolve all operational issues and activities.

* To display a hands-on approach at all times to unite staff and guide them to ensure compliance with all food and beverage promotions, Company SOP including POS operations and cash handling practices, statutory and regulatory requirements.

* To optimize use of given resources, especially on labour and F&B costing matters including maintaining of inventory and keeping wastages to a bare minimum.

* To be responsible for the performance of all boutique; achieve the outlet daily sales and up-sell sales targets set by the Operations Manager.

* To lead, supervise and motive the team to achieve the set targets, customer satisfaction and operations excellence.

* To constantly monitor the daily sales and assist the Senior Outlet Manager to come up with prompt corrective action plan(s) to increase sales in order to meet the budgeted targets should the sales fall below the budgeted amount, and to ensure that the plan(s) is properly executed in the boutique.

* To counsel, resolve conflict, handle grievance and take disciplinary action as and when deemed fit.

* To consistently give and receive feedback constructively.

* To consistently review the work performance and identify the strengths and weaknesses of all subordinates so as to appropriately recommend for monthly performance appraisal, confirmation, promotion and/or annual appraisal.

* To motivate the team to work towards the Company vision.

* To inject fresh ideas of making work processes more efficient.

* Communicate to all staff, including outlet kitchen staff, ensuring that appropriate instructions are channeled downwards including information that might be communicated by Operations Manager, Area Manager, Senior Outlet Manager, Human Resources Department or Supervisory Board.

* To develop staff appropriately by identifying areas of training needs and taking actions to support it.

* To conduct staff orientation & on-the-job training in the outlet whenever required.

* To be responsible for the overall outlet cleanliness, safety and housekeeping.

* To administer all paperwork effectively including proper filing and timely submission of daily/weekly/monthly reports.

* To hold daily line-up meeting with team reviewing daily sales, corrective action plans, events, safety issues/concerns and guest comments.

* To achieve a minimum score of 90% for the monthly Outlet Quality Checklist appraisal (team effort).

* To attend weekly Managers Meeting.

* Any other appropriate duties and responsibilities as assigned by Superior/Senior Management.

About Go East

You(th) are the Future.

With the rapid changes in China and the world, it is essential for the younger generation to have a global perspective. While we look at the West, we should also have a balanced view by looking to the East, to find the bridge between the two worlds.

The Go East division ( 东游记, which literally means a Journey to the East in Chinese) is established under Business China to drive this purpose. We develop and execute programmes to nurture a group of Singapore-China Savvy talents, by building a UNIQUE platform for our youths to enhance their bilingual skills, understand the latest development and trends in China, and develop deeper links between Singapore and China, and beyond. This role will allow you to directly participate in fostering stronger bilingual, bicultural and international mindset and skills amongst our youth.

We work closely with partners including Institutes of Higher Learning (IHLs), organisations and passionate individuals who share the same objectives of creating opportunities for our youth.

Embark on the Journey to the East with us today, Business China Go East team awaits you!

Job Duties & Responsibilities

1. Oversee the entire lifecycle and all aspects of the Youth Interns Exchange Scheme (YES) program, ensuring a seamless and enriching experience for interns.
2. Establish and maintain strong partnerships with local and international organisations to facilitate internship opportunities for participants.
3. Collaborate with educational institutions and industry partners to align internship opportunities with the academic and professional goals of participants.
4. Monitor and evaluate the success of the internship program and keep abreast of industry trends and best practices to continuously enhance the program's relevance and impact.
5. Work closely with the communications team to promote the Internship Exchange scheme and engage stakeholders through various channels.
6. Address and resolve any challenges or concerns raised by interns, partner organizations, or other stakeholders promptly and professionally.
7. Prepare regular updates and reports for senior management.

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin – written and verbal communication skills.
2. Bachelor’s Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, International Relations, or other relevant disciplines.
3. Good knowledge and interest in China and International relations.
4. At least 3-10 years of relevant working experience or at least 2 years of working experience in events management, such as organizing conferences, forums, and webinars.
5. Experience in organising youth development programmes/activities would be advantageous.
6. This is an individual contributor role, although you may lead project teams. Being a self-starter is essential.
7. Having a passion for youth development programmes/activities would be highly advantageous.
8. Familiar with Photoshop, Canva, or other EDM software(s), would be advantageous but not a must.
9. Singapore Citizens and Singapore PRs are welcome to apply.

• Create leads through various channels such as cold calling, networking, and referrals.
• Identify potential clients and present the products/services according to their needs and requirements.
• Monitor project progress, performance, and issues, and take corrective actions.
• Always display excellent customer service and maintain long-term relationships with clients.

Requirements:

• Diploma and above.
• At least 2 years of B2B sales experience preferably in Corporate Gifts.
• Sales driven with good presentation and negotiation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Logistics Manager responsibilities include:

• responsible for the overall supply chain management.
• organizing and monitoring storage and distribution of goods.
• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Requirements and skills

• Proven working experience as a Logistics Manager
• Record of successful distribution and logistics management
• Demonstrable ability to lead and manage staff
• Proficient in standard logistics software
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects
• BS in Business Administration, Logistics or Supply Chain

• Roles and Responsibilities
• Pre-Production Planning: Attend meetings, schedule rehearsals, and develop production timelines.
• Rehearsals: Oversee rehearsals, take notes on cues and changes, and communicate with the cast and crew.
• Communication: Act as the primary contact between the director, cast, and crew; distribute schedules and notes.
• Technical Coordination: Collaborate with the technical crew on lighting, sound, and set changes; conduct technical rehearsals.
• Performance Management: Manage backstage during performances, call cues, and handle emergencies.
• Health and Safety: Ensure safety protocols are followed and conduct safety briefings.
• Working hours 9pm to 6am may include weekend and public holidays

If you don't have experience working in Chinese cuisine, you are not suitable

Requirement:

Great Communication Skills and interaction skills

Work closely with operations and relevant departments to ensure cohesive communication of promotions and restaurant news

Liaise with external parties and coordinate shipments with respective factories/customers/service provider.

.Drive revenue, brand awareness, and customer acquisition and retention.

• Develop and execute marketing campaigns to promote the restaurant’s offerings, seasonal events, and new menu launches.

• Assist in creating and distributing marketing materials, including flyers, posters, and online advertisements.

• Identify trends in the F&B industry and incorporate innovative ideas into marketing strategies.

• Build relationships with local influencers, bloggers, and media outlets to enhance restaurant exposure.

• Manage the restaurant’s customer database and execute email marketing campaigns.

• Stay updated with competitors and industry changes to maintain a competitive edge.

Requirements:

Proven experience in marketing, must be within the F&B industry.

• Strong knowledge of social media platforms and digital marketing tools.

• Excellent written and verbal communication skills. Able to communicate & create chinese content.

• Creative mindset with an eye for design and attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong organizational and project management skills.

We are looking for an experienced Global Reefer BD Manager/Senior Manager for one of our shipping clients. In this role, the incumbent will be responsible for building the global refrigerated cargo accounts for the business while managing the commercial operations and growth for the organisation. The role also requires this individual to be heavily involved in networking with stakeholders that specialise in the cold chain container industry to ensure business goals are met.

Key Responsibilities:

• Lead and develop global initiatives involving reefer containers, ensuring alignment with the overall business strategy and identify growth opportunities
• Develop and implement a strategic vision for reefer operations across all trades.
• Identify market trends and customer demands to drive innovation and enhance service offerings.
• Collaborate with Regional Offices (ROs) and manage global reefer handling, including commercial activities.
• Coordinate closely with Trade teams to manage an efficient quotation process.
• Ensure effective operational workflows and maintain high standards of quality and safety.
• Oversee coordination between sales, customer service, operations, and logistics to ensure seamless reefer shipments.
• Manage the budget for reefer operations, focusing on profitability and revenue growth.
• Handle insurance-related matters for sensitive and high-value reefer cargo.
• Set clear performance objectives, conduct evaluations, and provide professional development opportunities.
• Maintain resilience in managing unexpected situations and guide the team through challenges in the shipping market.
• Drive the division’s success by achieving key performance indicators (KPIs) and implementing critical strategies.

Requirements:

• Bachelor's degree in Maritime, Business, Logistics, or a related field.
• Minimum of 10 years of experience in shipping, freight forwarding, or the logistics industry, with a focus on reefer cargo operations.
• Proven success in managing and growing a reefer cargo division, including P&L responsibility.
• Comprehensive knowledge of international shipping regulations and customs procedures related to reefer cargo.

To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.