• Responsible for consumer satisfaction, staff development and operations management.
• Attend to clients' enquiries and feedbacks, including service recovery.
• Facilitate and ensure that work related to fault, repair, installation, maintenance and emergencies are completed within the appropriate timelines and standards.
• Understand site-specific requirements to address operational challenges, resolve conflicts, inspire and maintain a high-performing team.
• Ensure adherence to customer guidelines for all site activities including safety standards and house rules.
• Plan visits to check technician performance, job progress, inventory and customer satisfaction.
• Conduct daily team meetings for review and development.
• Plan, design, and organise staff training programmes.
• Attend to requests and respond to emergency call after working hours.
• Any other ad-hoc assignments assigned by the Management.

Requirements:

• 5 years of experience managing ACMV works.
• Possess a Singapore Class 3 Driver’s License.
• Proficient in Microsoft Office and AutoCAD.
• Manage Work at Height Certificate - Assessor/Manager.
• OFAC Certification an added advantage.
• This position is open to Singaporeans and Singapore PR only.

Mondays Made is a jewelry brand known for its thoughtfully designed collections that inspire self-expression. We are passionate about creating whimsical yet refined pieces that add a sparkle to our customers' lives. We are looking for a dedicated and enthusiastic Retail Sales Associate to join our team at our The Centrepoint outlet.

Key Responsibilities:

• Assist customers with product selection, styling and inquiries.
• Ensure the store is well-stocked, clean, and visually appealing. Maintain a clean and welcoming store environment.
• Process sales transactions and handle cash accurately.
• Support in-store events, promotions, and product launches.
• Stay up-to-date with the brand’s new collections and best-sellers.
• Resolve customer issues professionally and promptly.
• Help meet sales targets by promoting products and cross-selling.
• Process online order collections or after sales services.
• Provide feedback to management to improve customer experience and store performance.
• Perform other duties as needed.

Qualifications & Skills:

• Prior retail or customer service experience is a plus.
• Passionate about jewelry and fashion, with the ability to connect with customers and share product knowledge.
• Flexible to work weekends, public holidays, and a variable schedule.
• Fluent in English.

Benefits:

• Commission on every sale.
• Employee discounts on Mondays Made products.
• Opportunities for career growth within the company.

Requirements (Part-Time):

• Must commit at least 3 days per week, including weekends and public holidays.
• $10 - $12/hour plus commission for every sale.

If you're interested in joining our team, please email your CV to [email protected].

Position Overview: We’re looking for an enthusiastic and goal-oriented Sales Executive to join our team. The ideal candidate will help grow our presence across hawker centers, restaurants, supermarkets, and other retail outlets in Singapore. You’ll be responsible for expanding our customer base, meeting sales targets, and supporting our mission to make Mr Popiah a household name.

Responsibilities:

• Identify and secure new business opportunities in various retail channels, including supermarkets, online platforms, and B2B clients.
• Build and maintain strong relationships with customers and ensure high levels of customer satisfaction.
• Meet or exceed monthly and quarterly sales targets.
• Conduct regular market analysis to stay informed of trends, competitor activities, and opportunities.
• Collaborate with the marketing team to develop sales strategies and promotional campaigns.
• Maintain accurate records of sales activities and client communications.
• Ensure timely delivery of products and handle any client inquiries or complaints.

Requirements:

• Diploma or degree in Business, Marketing, or a related field.
• 2+ years of sales experience, preferably in the F&B or FMCG industry.
• Proven track record of meeting or exceeding sales targets.
• Strong negotiation, communication, and interpersonal skills.
• Self-motivated, driven, and able to work independently and as part of a team.
• Knowledge of Singapore’s F&B landscape is a plus.

Job Description

• To prepare documentation for tender submissions.
• To develop tender strategies and oversee tender estimation responsibilities.
• To coordinate with all parties to provide accurate analysis of the participated project, including collating critical information and preparing final submission documentation.
• To lead and monitor the QS team for variation works, progress claims, and cost control.
• To develop and improve departmental workflow and productivity.
• To liaise with main contractors, subcontractors, clients, and
• suppliers/vendors for project claims and cost issues.
• To develop standards for contracts, including the presentation of budgets, payment terms, etc.
• To review the contractual performance of all parties to ensure compliance with terms and conditions.
• To periodically report work progress to senior management.

Requirement:

Diploma or Degree in Construction Management/Building /Quantity Surveying.

Minimum 5-years of relevant working experience in the Construction industry.

Meticulous and systematic individual with positive working attitude.

Good oral & written communication skills.

Multi-tasking and is able to handle stress.

This position reports to the director. He/she will be identifying new business opportunities, facilitate the implementation of business strategies, negotiating deals etc. He/She will engage business development with customers aligned with company strategies to drive new growth areas, acquiring new businesses, new customers and profitable business and also to cultivate and maintain relationships.

Individual to be involved in:
1. Identify new business opportunities
2. Manage new sales activities to maximize revenue opportunity
3. Building rapport and maintaining a good relationship with clients.
4. Proactively implement strategies to generate ideas, build business plans
5. Other ad-hoc duties as assigned.

Technical Skills and Competencies1. Able to seek and develop new business opportunities
2.Ability to build and maintain strong relationships with customers
3. Planning and overseeing new marketing initiatives
4. Project management skills to oversee the implementation of new business initiatives

Duration of Attachment-6months

Job Responsibility:

· Prepare documentation for tender submissions.

· Develop tender strategies and oversee tender estimation responsibilities.

· Coordinate with all parties to provide accurate analysis of participated projects, including collating critical information and preparing final submission documentation.

· Develop and improve departmental workflow and productivity.

· Liaise with main contractors, subcontractors, clients, and suppliers/vendors for project claims and cost issues.

· Develop standards for contracts, including the presentation of budgets, payment terms, etc.

· Review the contractual performance of all parties to ensure compliance with terms and conditions.

· Periodically report work progress to senior management.

· Attend tender briefings and/or site show rounds to gain a better understanding of client requirements and potential competitors.

· Upon award, initiate transition kick-off and ensure proper handover to project team.

· Support the project team throughout the contract term till successful contract close-out, ensuring full compliance with the contract and respective legislation and regulations.

· Discuss, draft, review, negotiate, and subsequently shortlist and award sub-contracts.

· Ensure compliance and flow down of corresponding terms to sub-contractors and/or suppliers.

· Manage contractual risks, disputes resolution, and settlement.

· Monitor contracts and facilitate extension, renewal, and/or close-out as required.

Requirement:

· Diploma or Degree in Construction Management/Building /Quantity Surveying

· Minimum 5-years of relevant working experience in the Construction industry.

Job Purpose:

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities:

Business Operations

· Work closely with top management to integrate strategic business continuity management into organization’s operations

· Involved in recruitment and retention exercise carried out by management

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with the cross functional departments to achieve business goals

· Oversee cost controlling and purchasing activities

· Work closely with Business Development department in terms of business expansion

· Establish and maintain strategic business partner relationships (e.g. external vendors)

· Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Responsible for staff training and development

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead managers to develop organizational and governance strategies

· Facilitate innovation and lead managers to manage change

· Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance

Skills/Qualifications:

· At least 3 to 5 years of managerial experience in food retail / institutional catering

· At least 3 years’ experience in managing multiple outlets

· Minimum ‘O’ level or Diploma in F&B service or equivalent

· Willing to be involved in hands on operations

· Excellent communication and interpersonal skills

· Able to lead and motivate to produce results

· Passionate about leading by example and strong leadership quality

· Ability to work in a fast-paced environment

1. Liaise with engineers, architects, and others working on a project
2. Prepare and manage estimates, budgets, timetables, and resourcesManage worksites for new-construction as well as remodeling projects, coordinating activities and ensuring that all work is in sync with project goals and objectives
3. Provide direction to general contractors, subcontractors, and vendors when doing groundwork to ensure that quality standards are being met
4. Identify, mitigate, and track recurring construction issues
5. Adhere to legal regulations, building and safety codes, and other requirements
6. Collaborate with architects, engineers, and other specialists; hire full-time and part-time subcontractors and laborers and coordinate their schedules
7. Visit sites regularly during construction — including bid walks, preconstruction walks, in-progress visits, punch walks, and closeouts — and attend status and coordination meetings9
8. Conduct and document quality assurance and safety inspections throughout the construction process, ensuring that the work environment is acceptable and that tools and equipment are in good working condition
9. Respond efficiently and effectively to work delays, emergencies, and other project disruptions
10. Ability to manage multiple projects simultaneously with an eye for quality
11. Knowledge of construction worksite safety practices
12. Bachelor’s degree (or equivalent experience) in engineering or related field

Roles & Responsibilities

• Sales Enquiries: Handle sales inquiries and communicate effectively with clients to understand their needs and expectations.

• Space Layout Planning: Provide expert space planning to maximize functionality and aesthetic appeal.

• Quotation Preparation: Develop detailed, accurate quotations to align with project requirements.

• Project Management & Site Supervision: Oversee project timelines and quality control by coordinating with clients and the site team.

• Customer Follow-Up: Build strong relationships with both new and existing clients through effective follow-up.

Requirements

• Experience: Candidates with or without experience are welcome. Training will be provided, though experience in interior design or sales is advantageous.

• Skills: Strong interpersonal and communication skills, with fluency in both English and Mandarin.

• Attributes: Positive attitude, sales-driven, highly self-motivated, and a strong sense of design.

• Organizational Skills: Ability to manage multiple tasks and deadlines effectively.

Benefits

• Fun Team Environment: Join a passionate, fun-loving team dedicated to creativity and quality.

• Company Perks: Annual company trip, performance bonuses, and incentives based on sales targets.

• Income Potential: Opportunity to earn $5,000+ per month, with no cap on earnings.

• Incentives: Product incentives and sales performance bonuses for high achievers.

Job Responsibilities:

(1) Perform clerical duties, such as filing and responding to emails

(2) Respond to inquiries through multiple channels, such as calls, and emails.

(3) Secure new sales order for Design & Fabrication Dept.

(4) Handle and process sales orders, PO and DO.

(5) Create and update sales orders, invoices, quotations, and other sales-related documents

(6) Coordinate, prepare, monitor and constantly follow-up on order status and delivery schedules with customers

(7) Maintain accurate and up to date documentation.

(8) Coordinate with human resources to handle department staff time attendance and work with accounting department to process invoices, payments matters relating to Design & Fabrication Dept.

(9) Handle transaction enquiries, resolve and report operational issues promptly

(10) Ad-hoc duties as assigned by Management from time to time.

Job Requirements:

Admin / Customer service / sales support / SAP experience will be an added advantage.

At least 2 years experience in administration & sales

Skills:

Proficient in Microsoft Word, Excel, and PowerPoint

General administrative support

Sales experience

Documentation and filing management

Positive work attitude

Oishi Manufacturing Pte Ltd, established in 2003, is a prominent manufacturer and wholesale supplier of frozen desserts in Singapore. Specializing in halal-certified ice creams, gelato, and sorbets, the company serves a diverse range of clients including hotels, restaurants, cafes, fast food chains, and distributors.

Oishi operates from a 18,000 sq. ft. facility, offering both its own brands—like ArtisertZ—and customized OEM services. Their product range extends beyond frozen treats, including soft-serve pre-mixes, waffle and pancake premixes, frozen lava cakes, and equipment like soft-serve machines. The company is known for its commitment to high quality and halal compliance, holding certifications like FSSC 22000
and BRCGS.

Oishi caters to both local and international markets, priding itself on reliable delivery services and competitive pricing. This has solidified its reputation as a preferred business partner within the food industry

Job Description

As the Warehouse and Logistics Manager you will oversee all aspects of warehouse operations, logistics, inventory control, transportation, and customer service. This hands-on role involves managing daily operations, including order picking, releasing stock to production areas, and ensuring timely deliveries. You will take full responsibility for the accurate inventory management of raw materials and finished products to meet production and business needs.

1. Warehouse Operations:

· Manage the receipt, storage, and dispatch of goods in an organized and efficient manner.

· Optimize warehouse layout to make the best use of space and streamline operations.

· Maintain equipment and ensure the workspace is clean, organized, and safe.

2. Inventory Management (Raw Materials & Finished Products):

· Oversee the inventory management of raw materials to ensure uninterrupted production.

· Manage stock levels of finished products to meet customer demand and prevent stockouts.

· Perform regular stocktakes and reconcile any discrepancies between physical stock and system records.

· Collaborate with procurement and production teams to forecast demand and maintain optimal stock levels.

· Monitor product shelf life and implement effective stock rotation strategies to minimize waste.

· Manage the return and disposal of obsolete or expired stock.

· Maintain accurate inventory records for both raw materials and finished goods to ensure traceability.

3. Logistics and Transportation (Including Daily Picking):

· Manage daily picking and order fulfilment to ensure timely and accurate dispatch of orders.

· Plan and coordinate shipping routes, including import/export documentation and customs clearance.

· Coordinate and prioritize urgent orders to meet delivery schedules.

· Monitor cold chain management to maintain product integrity during transportation.

· Track deliveries and resolve transportation or delivery issues with in-house drivers and logistics partners.

· As required, negotiate with freight carriers and logistics providers to manage costs effectively. (including export sales)

· Monitor and report on delivery performance to ensure adherence to customer expectations.

4. Customer Service & Collaboration:

· Communicate directly with customers regarding delivery timelines, product availability, and issues.

· Resolve customer complaints related to logistics or delivery and implement corrective actions.

5. Compliance and Safety:

· Ensure all operations comply with health, safety, and regulatory standards (e.g., ISO, SFA, MUIS).

· Develop and follow Standard Operating Procedures (SOPs) for warehouse safety and operational efficiency.

· Conduct regular safety inspections and risk assessments, taking prompt corrective actions where needed.

· Maintain up-to-date knowledge of food handling and safety protocols.

Work Hours:

Monday to Friday, and 2 x Saturdays.

Job Responsibility:

• Prepare documentation for tender submissions.
• Develop tender strategies and oversee tender estimation responsibilities.
• Coordinate with all parties to provide accurate analysis of participated projects, including collating critical information and preparing final submission documentation.
• Develop and improve departmental workflow and productivity.
• Liaise with main contractors, subcontractors, clients, and suppliers/vendors for project claims and cost issues.
• Develop standards for contracts, including the presentation of budgets, payment terms, etc.
• Review the contractual performance of all parties to ensure compliance with terms and conditions.
• Periodically report work progress to senior management.
• Attend tender briefings and/or site show rounds to gain a better understanding of client requirements and potential competitors.
• Upon award, initiate transition kick-off and ensure proper handover to project team.
• Support the project team throughout the contract term till successful contract close-out, ensuring full compliance with the contract and respective legislation and regulations.
• Discuss, draft, review, negotiate, and subsequently shortlist and award sub-contracts.
• Ensure compliance and flow down of corresponding terms to sub-contractors and/or suppliers.
• Manage contractual risks, disputes resolution, and settlement.
• Monitor contracts and facilitate extension, renewal, and/or close-out as required.

Requirement:

• Diploma or Degree in Construction Management/Building /Quantity Surveying
• Minimum 5-years of relevant working experience in the Construction industry.
• Meticulous and systematic individual with positive working attitude
• Good oral & written communication skills
• Multi-tasking and is able to handle stress

Assist in daily operations

Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives

Ensure that the restaurant and kitchen is properly maintained and clean

Oversee food preparations, presentation and storage to ensure food health and safety compliceny.
• Regular checks with customers to gather feedbacks

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Present sales, revenue and expenses reports and realistic forecasts to the management team
• resolving of conflicts in a professional way

Job Requirements

Experience in F&B

Able to resolve minor conflicts if need to
• Production Planning: Develop schedules to optimize resource utilization and meet demand.
• Cost Management: Control production costs and seek cost-saving measures
• Problem Solving: Resolve production issues promptly to maintain quality.
• Supplier Coordination: Negotiate with suppliers for timely delivery of raw materials.
• Health and Safety: Maintain a safe work environment and conduct safety audits.
• Waste Management: Implement practices to reduce production waste and enhance sustainability.
• Record Keeping: Keep accurate records of production, inventory, and quality controls.
• Training Programs: Develop training for staff to boost skills and knowledge.
• Budget Management: Manage the production budget within approved limits.
• Customer Complaints: Address complaints and implement corrective actions.
• Technology Integration: Adopt new technologies to improve efficiency and quality.
• Performance Monitoring: Evaluate staff performance and provide necessary feedback.
• Emergency Response: Develop plans for production-related incidents to minimize operational impact.

Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

- Handle Daily Operation Activities with Workers

- Prepare Quotation for Customers Request

- Ensure and Enforce Workers Safety

- Transport Workers to the Job Site

- Attend meetings with customers and clients

- Ensuring organizational processes remain legally compliant with regulations and standards

Job Descriptions:

• Participate in external and internal project management activities and work-in-progress meetings.
• Create detailed proposals for all events, including timelines, venues, suppliers, staffing and budgets.
• Coordinate and manage venues and suppliers.
• Effectively manage onsite production crew, suppliers and temporary staff.
• Provide effective support and mentorship to the team.
• Perform other roles & responsibilities as requested based on business needs.

Company Overview:

At SwyftFix, we are dedicated to delivering top-notch plumbing services directly to our customers’ doorsteps. Specializing in faucet repairs, toilet replacements, pipe insulation, and more, we pride ourselves on our ability to provide rapid and reliable solutions without job limitations.

Join our dynamic team and help us grow our customer base while maintaining our commitment to quality service.

Job Description:
We are seeking an experienced Sales Manager to lead our sales efforts and drive business growth. The ideal candidate will have a strong background in sales, exceptional leadership skills, and a passion for customer service.


Key Responsibilities:
Develop and implement strategic sales plans to achieve company goals.

Identify and target new business opportunities within the plumbing service sector.

Build and maintain strong relationships with existing clients and partners.

Monitor market trends and competitor activities to adjust strategies accordingly.

Prepare and present sales reports to the executive team.

Collaborate with marketing to enhance brand visibility and attract new customers.

Manage sales budgets and forecast revenue.


Qualifications:

Diploma in Business Administration, Marketing, or related field.

Proven experience in sales management, preferably in the service industry.

Strong understanding of plumbing services is a plus.
Excellent communication, negotiation, and interpersonal skills.

Ability to lead and inspire a team.

Proficient in CRM software and Microsoft Office Suite.

Results-oriented with a strong focus on customer satisfaction.

Join the SwyftFix family and play a key role in delivering exceptional plumbing services to our customers.

RESPONSIBILITIES:

• Provide primarily support at sales department
• Attends customers phones enquiries
• Work closely among inter-departments
• Follow up the documents update such as Invoices and Credit note, E-Invoices to customer
• E-filing, Transmission in Customer's Portal within the timeline
• Other duties as assigned by immediate superior
• Ensure adherence to company policies

REQUIREMENTS:

• Minimum 'O' levels
• Comfortable working with people from all levels
• Good computer skills (MS Office)
• Bilingual in English, Mandarin and Malay in order to communicate with multilingual speaking customers.
• Well-organized and responsible with an aptitude in problem-solving
• Attentive to details and fast learner
• Able to work in a team
• Meticulous and independent
• Able to start work immediately or within short term notice.
• Willing to work on Saturday when required, allowance will be provided

OTHERS:

• Attendance and shift allowance
• Staff discount
• 5 days work week, Monday to Friday
• Working location: Senoko Way (Sembawang)

Sales Engineer (Drinks & Bubble Tea Ingredients)

Location: Northern Singapore

Company Overview:

We are a Singapore-based manufacturer specializing in premium beverage and dessert ingredients, including soyabean milk, bird’s nest, almond milk, herbal tea, and more. Serving both commercial and retail sectors, we offer comprehensive ODM and OEM solutions. As part of our expansion, we are seeking a results-driven Sales Engineer to build new business within the Lower Trade, Middle Trade, Upper Trade, and Modern Trade segments. Candidates with barista or bubble tea experience are encouraged to apply.

Position Overview:

We’re looking for a true sales hunter—someone hard-working, honest, and driven to succeed, with the humility to serve clients sincerely. In this role, you’ll actively seek new opportunities, establish valuable client relationships, and help expand our market footprint in the drinks, dessert ingredients, and bubble tea sectors. This role rewards performance, so your compensation will grow with your success.

Key Responsibilities:

New Business Development:

Proactively seek and secure new sales opportunities across targeted market segments.

Establish and maintain strong relationships with prospective clients, positioning the company as a reliable supplier in the beverage and dessert ingredients industry.

Technical Consultation:

Offer straightforward, genuine technical insights to clients, emphasizing the unique benefits of our solutions.

Customize proposals to fit client needs, ensuring tailored solutions that deliver true value.

Project Coordination:

Collaborate with internal teams (R&D, Marketing, Production) to manage projects from start to finish, meeting customer specifications and timelines.

Market Insight & Reporting:

Stay up-to-date on market trends and competitor activities to inform sales strategies and identify new opportunities.

Provide regular reports on sales achievements, customer feedback, and potential growth areas.

Support for Sales Director:

Work closely with the Sales Director, assisting with business development efforts such as product demos, technical presentations, and client meetings.

Qualifications & Skills:

Relevant Experience:

Prior experience in a sales or customer-facing role is required, ideally in the drinks, bubble tea, or dessert ingredients industries. Barista or bubble tea experience is highly welcomed.

Technical Knowledge:

Degree or diploma in Engineering, Food Science, or related fields is a plus, as is a solid understanding of beverage manufacturing processes.

Customer-Centric Focus:

Strong problem-solving skills, with a client-first approach and the ability to create tailored, value-added solutions.

Communication & Negotiation:

Clear and honest communication skills, with the ability to explain technical information to customers and negotiate effectively.

Self-Motivated & Adaptable:

Ability to work independently, manage multiple projects in a fast-paced environment, and adapt to changing demands.

Corporate Values & Benefits:

Results-Based Compensation:

Competitive base salary with a generous, performance-based commission structure and incentives.

Career Development:

Opportunities for growth within a supportive and dynamic team that values integrity and hard work.

Collaborative Culture:

Join a team that values honesty, humility, and teamwork, fostering a respectful and positive work environment.

Impactful Role:

Play a pivotal role in driving the company’s growth and expanding its presence in the beverage and dessert industries.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

1. define a project scope, objectives and deliverables

2. understand client request and communicate effectively to the contractors and designer team to ensure clear instruction is conveyed

3. handle the project site progression to ensure workmanship standard are met and progression is as planned

4. track the costing of the project vs estimated cost

5. conduct quality inspections and addressing any deficiencies

6. identify potential risks to project success

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.