MISSION

To manage the store and the team in order to maximise sales and gain customer loyalty.

DUTIES OF THE STORE MANAGER – Associated tasks

A. PEOPLE MANAGEMENT

1) To act as a role model for the management of the store team.

a. To guide each member of the team in all their tasks.

b. To motivate the team in their day to day work in order to maximise sales.

2) To organise and distribute tasks and positions to each member of the team.

a. To undertake the store plannings in an efficient manner.

b. To deal with all unforeseen situations in order to optimise the workforce.

3) To communicate actively with the team, according to requirements.

a. To hold daily meetings to explain the targets and give information for immediate application.

b. To encourage and prepare weekly meetings on sales targets, product information and other matters of interest for the team.

4) To participate in the recruitment of personnel in an active and optimal manner.

5)To ensure the development of the team towards a high level of knowledge and performance.

a. To ensure the correct integration and training of each employee.

b. To evaluate and encourage the progress and development of each employee.

6 )To ensure a good level of customer service in the team.

a. To ensure that each member of the team knows and applies the Mango Service Policy.

b. To manage and attend to customer requests and/or complaints displaying an exemplary attitude.

7) To detect the potential of each employee and ensure their development.

a. To be able to delegate in an effective and efficient manner.

b. To mentor the skills development of each team member according to their profile.

8)To ensure the optimal management of personnel administration duties.

a. To request and manage the recruitment of new employees.

b. To record and monitor all incidents – hours, absenteeism, holidays, etc.

c. To report and advise on all incidents in order to avoid potential problems or conflict.

9)To monitor and ensure the correct personal and professional image of the team.

a. To supply uniforms and ensure they are worn.

b. To advise on and explain the importance of personal image to each member of the team (uniform, make-up, hair, etc.).

10) To lead the team and correctly and actively manage potential conflict.

11) To ensure compliance with the regulations and the legislation.

a. To be familiar with the internal regulations and apply them.

b. To advise on all matters affecting the operation of the store with regard to employment legislation.

B. BUSINESS MANAGEMENT

1) To plan the required measures in order to reach targets.

a. To prepare the monthly targets and distribute them among the team members on a daily basis.

2) To analyse and review management indicators and costs in order to improve them.

a. To calculate and monitor the key store indicators – Conversion Rate (CR), Items per Receipt (IPR), Average Shopping Basket (ASB), etc.

b. To apply proposals in order to optimise them (Overall and Individual Action Plans).

3) To continuously monitor sales and customer service.

a. To continuously report to and motivate the team in order maximise sales.

4) To prioritise and, during busy periods, dedicate time to direct selling alongside the team.

a. To be able to advise customers and gain their loyalty.

b. To lead by example and act as a role model for members of the team.

5) To ensure the correct execution of administrative tasks.

a. To check that procedures are carried out in the established manner with regard to transport, checking merchandise, internal policy, etc.

6) To review and apply all instructions received (HQ, supervisor, etc.).

1. To ensure strict supervision of the entire cash desk procedure.
2. To optimise resources and try to minimise expenses e.g. optimisation of the workforce, suppliers, etc.

C. PRODUCT AND MERCHANDISING

1. To be familiar with the collection and maximise sales (initial order, entries, etc.)

a. To analyse (together with the merchandiser) delivery notes, out of stock items, etc.

2. To ensure and collaborate in the implementation of Merchandising standards.

a. To advise on the Merchandising cards and the display regulations.

3. To optimise selling space in order to obtain maximum profitability.

a. To know the profitability of furniture displays in the store in order to maximise sales.

4. To continuously ensure the correct replenishment of the store.

a. To monitor the different replenishment channels and optimise them.

5. To ensure compliance with merchandising and furniture display guidelines.

6. To produce stylings, silhouettes and combinations on a regular basis.

a. To participate in, advise on and implement merchandising changes in the store.

7. To control and manage stock (both in transit and in the stockroom) and inventories.

8. To ensure the correct end of season return (inventories).

9. To ensure compliance with the store image, maintenance and window dressing standards.

a. On a daily basis, to inspect the different aspects that affect the store image – cleaning, music, lighting, window displays, etc.

b. To carry out strict monitoring of suppliers and maintenance companies.

1. To provide product feedback (his/hers and customers’).

ATTITUDE

• Communicates well and is persuasive.
• Shows initiative and decision-making/problem-solving ability.
• Leads by example and is capable of motivating the team.
• Acts quickly and is multi-disciplinary.
• Is tenacious and can deal with stress.
• Is enthusiastic, friendly, cordial and polite.
• Ability to listen.
• Prioritisation – optimal use of time.
• Self-motivating and self-critical.

KNOWLEDGE

• Analysis of management indicators.
• Customer Service Standard and Service Policy.
• Knowledge of the collection and awareness of fashion.
• Merchandising Standards.
• Cash register programme and Pathfinder operation.
• Employment legislation in the region.

SKILLS

• Leadership qualities – mobilises and motivates the team.
• Product awareness and commercial orientation.
• Organisation, management and planning.
• Able to analyse and offer solutions.
• Communicative and persuasive.
• Customer and image-oriented.
• Ability to adapt – energy and speed.

Job Description

· Arrange and schedule in all assigned on-stage performances of the company

· Attend and arrange for rehearsals and work with other performer

· Work with performers to fine-tune performance

· Keep and update weekly routine performances

· Assist the performer in selection for optimal performance standards

· In charge of the admin of the performer including reporting to the management

· Need to manage the staff and assist the management in handling all the issues of the performers

· Attend monthly meetings pertaining to stage performance matters

Requirements

· Ability to communicate well with staff/ performer from East Asia

· 2 to 3 years’ experience as Performing Artiste Manager or related manager

· Able to communicate well with the performers

· Has experience as Performer is a plus

· Knowledge of Mandarin Pop or Jpop Kpop is advantageous

· Strong stage experience

Job Responsibilities:

• Overall responsible for the smooth and efficient operations of the property.
• Monitor day-to-day facilities and maintenance operations.
• Involve in ad-hoc project management and to undertake feasibility studies.
• Responsible for the setting up of SOP and to achieve KPIs.
• Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.
• Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.
• Review processes and workflow to maximize tenant's satisfaction.
• Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.
• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
• Ensure compliance of safety & building regulations and all other statutory requirements.
• Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.
• Perform any ad-hoc task as assigned by the management.

Requirements:

• Degree in Hospitality, Business, Management or equivalent.
• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
• Strong leadership skills, and excellent at navigating in an unstructured environment.
• Good analytical, organisational and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
• Result driven and able to work in a fast-paced environment.
• Able to create and maintain an efficient system of operation to support the business needs.
• Able to multitask and work cross-functionally with different business units.
• Candidates who is able to start work immediately or on short notice would be preferred.

Key Mandate:

We are looking for an excellent and established Social Media and Content Manager, who is meticulous, quick-footed and obsessed by accuracy. You must be used to working across multiple social media and marketing platforms as you will be responsible for the overall management of COMO Hotels & Resorts Social Media Corporate Accounts and Strategies, as well as supporting Content Marketing operations for global campaigns, website and marketing collaterals for COMO Hotels & Resorts.

Responsibilities:

Social Media

• Responsible for overall management of COMO Hotels and Resorts Instagram, LinkedIn, Youtube, Wechat and other Social and Content existing channels.
• Explore and grow COMO Hotels and Resorts Social Media footprint by developing new channels, in line with the broader Corporate Marketing Strategy.
• End-to-end management of COMO Hotels and Resorts Social accounts including content planning, storytelling and copywriting, image sourcing, video editing, community management, reporting
• Lead relevant agencies and external consultants in developing of creative content, design, copywriting to provide any deliverables required
• Act as the Social Media corporate champion, providing education and guidelines to corporate and hotel leadership teams, as well as regular best practices to hotel marketing teams to drive the overall group’s engagement on Social channels.

Content Management:

• Support overall content marketing operations, including content planning, curation, translations, management, and deployment across website, emails, online magazine, print advertising, sales letters, brochures, flyers.
• Assist in the updates of content including copy, images, videos and editorial content on comohotels.com content management system.
• Assist in photo and video shoot production, post-production process and update of website and marketing collaterals
• Conduct SEO keyword research and copywriting to ensure increased engagement in content and online traffic.
• Adhere to marketing strategies and objectives, meeting deadlines as set by the Corporate Marketing Team and other stakeholders.
• Make revisions, identify problems or inconsistencies, solve problems by reviewing with the Corporate Marketing Team.
• Understanding briefs, adhering to the objectives of the project, remaining on brand and grammatically correct.

Collaboration:

• Work collaboratively with the HQ Marketing Team to execute integral marketing campaigns.
• Collaborate, coordinate and fact check with key internal and external stakeholders to produce creative and non-creative content.
• Contribute and participate with creative and brand teams to develop multiple concepts and campaigns.

Job Requirements:

• Bachelor’s degree in Marketing, Communications, Journalism, Hospitality Management or equivalent.
• Minimum 5 years of experience in Social Media and/or Content Marketing.
• Portfolio of published content (optional, please provide).
• Experience in luxury, lifestyle, international travel or hotel industry.
• Fluency in English and Mandarin (oral and written) with excellent writing skills
• The ability to think strategically and translate ideas into creative content.
• An eye for detail and a desire for perfection.
• The ability to meet deadlines and work in a fast-paced environment.
• Strong organisational and time management skills.
• A flexible approach and willingness to adapt.
• Familiar with website content management systems and website analytics tools.
• Excellent project management skills and familiar with project management tools.
• Strong team player, positive upbeat energy and self-starter.

Job Description & Requirements

We are beauty salon in Singapore looking for a qualified individual to join us as Beauty Sale & Marketing Manager.

Location: Bugis

Working Hours/ Days: 10 hrs per day (willing to work on weekend & public holiday)

Salary : $8500-$9800

You will be focused on helping the company on brand standard operating procedures, Devising daily Sales Planning.Achieve and exceed assigned personal / company sales targets.Play an active role in customer referral and retention.Assist in Inventory Management.

Responsibilities

• Oversee daily salon operations

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Able to develop and write standard operating procedures, training materials and product information

• Responsible to schedule and conduct

Requirement

• ITEC, CIBTAC or CIDESCO holder

• At least 3 years of Training experience, preferably with appropriate qualification

• Good command of English and Mandarin and able to communicate well

• Able to travel and participate in overseas exhibitions

• Experienced in conduct training courses on Beauty Treatments and Salon Management

• Well versed with professional beauty treatments a

• Good hands-on beauty treatment skills

• Perform quality checks therapists' skills and treatment outcomes

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Senior Stewarding Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure that all standards are met and that all steward executives, senior supervisors (senior team leaders), supervisors (team leaders), utility and senior utility persons are doing their proper tasks/duties and are adhering to all stewarding and hotel standards (uniform, grooming, etc.). Report any staff members that are not doing their proper tasks/duties or adhering to proper standards.
• Work closely with steward executives, senior supervisors (senior team leaders) and supervisors (team leaders) to ensure that all standards are met in the Stewarding Department.
• Ensure that hotel and department policies are enforced and take proper disciplinary action when required.
• Conduct training sessions for steward executives, senior supervisors (senior team leaders), supervisors (team leaders), utility and senior utility persons to ensure that all standards are met.
• Ensure that all necessary supplies are available for the culinary department and various F & B outlets. Inform chefs if supplies are not available.
• Ensure that all kitchen equipment, serving dishes, cutleries, and kitchen areas are properly cleaned and sanitized.
• Ensure that all setup and breakdown for functions are properly done. Ensure that staff helps during dish out in functions.
• Ensure that all fire and safety hazards are properly controlled.
• Comply with all fire, hygiene, sanitation, health, and safety regulations in the hotel and stewarding department. Always wear proper protective equipment.
• Inspect all back of the house food service areas for cleanliness and report any equipment irregularities / failures.
• Appraise staff’s performance for the purpose of delegating work assignment, recommendations on promotions, or making other changes in their works.
• Consult with the Executive Steward and Administrative Assistant for pertinent information regarding daily business and special functions.
• Maintain minimal yet sufficient chemical inventory in all ware-washing areas. Ensure that all chemicals are kept in the proper chemical cabinet at all times.
• Plan and prepare Outside Catering equipment and labor requirement.
• Submit paperwork on time, as requested by the Executive Steward or others.
• Complete assignments given by the Executive Steward. Assist the Executive Steward to support overall food and beverage operations.

Qualifications:

• GCE O level
• Certificate in Hotel Management is an advantage
• Experience in running huge operations, specially banquet functions of 1000 and above as well as outside catering of similar size.
• Experience in managing huge store as well as operation inventory of HEOs efficiently and effectively.
• Ability to motivate, lead and guide workforce of more than 100, including full time as well as casual labours.
• Fluent spoken and written English
• Computer-Literate

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Digital product manager

· Develop a thorough understanding of digital distribution platform, competitors, consumer demands and emerging industry trends.

· Research on the different cultures and preferences of consumers in the assigned regions.

· Handle product planning for games, focusing on content and operation management.

· Responsible for gaming requirement gathering/ analysis, product specifications and workflow design.

· Formulate new strategies via data analysis to ensure product competitiveness in assigned regions.

· Liaise with cross-functional teams to achieve deliverables such as bringing the product online and ensuring constant product improvement, etc..

Job Requirements:

· Degree holder in Business Management/ Marketing or related fields of study.

· At least 5 years of relevant work experience in product management, with a focus on global/ regional digital distribution platform will be preferred.

· Experience with feature delivery and tradeoffs of a product.

· Strong understanding of the service design and operation methodology of mainstream digital distribution platforms in the industry, such as: Steam, Epic Games Google Play, AppStore etc.

· Strong analytical, quantitative and communication skills

Summary

This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

Job Responsibilities

• Achieve daily targeted number of sales calls with effectiveness.
• Plan site inspections/entertainment meetings per week to qualify potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review account profile on room nights production and average rate.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.
• Update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.

Qualifications and Experience

• Bachelor’s Degree with minimum of 2 years experience in similar capacity
• Excellent leadership, interpersonal and communication skills.
• Detail-oriented and highly reliable in thorough execution and follow-through.
• A team player & builder

Job Responsibilities

• Attend to customers’ enquiries & follow up quotation with customer
• Prepare quotation and ensure rates to customers are updated
• Handle the processing of all quotations with accuracy and timeliness
• Establish and develop new business opportunities with potential customers
• Maintain and promote a positive and professional attitude while building collaborative relationships among potential and existing customers
• Negotiate pricing with the customers
• Prepare monthly sales forecasts and reports
• Expand existing business and contribute to meet sales KPI. Customer visits when necessary
• Update and maintain customer database regularly into system
• Performs any other duties assigned by the Management

Requirements

• Minimum Diploma in Marketing or equivalent
• At least 2-year related working experience
• Proficient with Microsoft Office (e.g., Words, Excel, PowerPoint etc.)
• Preferably with experience Freight Forwarding – understanding of incoterms and shipping procedure will be an advantage
• Good negotiation skills
• Good interpersonal and communication skills, achievement oriented and able to build and foster a positive team environment
• Strong organizational and detail-oriented skills with the ability to manage and complete multiple tasks accurately and on time

Summary

Support the Director of Sales & Marketing (DOSM) with leading, directing and motivating the Sales Team. Ensure annual sales budget is achieved and surpassed. Responsible for extending the management standards and quality guidelines in the department set by the DOSM and to assume complete management responsibility for all activites of the department in the absence of the DOSM, in line with the hotels mission, vision and objectives.

Job Responsibilities

• Assist the DOSM in the management of the Sales Team especially in the absence of the DOSM.
• Attend internal meetings and conference calls, client appointments and client events in the absence primarily of the DOSM.
• Responsible for key account management based on assigned portfolio, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets.
• Provide supervision, leadership and direction to ensure efficient and effective operation of sales department.
• Ensure hotel achieves maximum potential in yield management & sales revenue, profits and market share in the target markets.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.
• Responsible for SMART contracting of all RFP accounts to ensure optimum yielding during annual rate negotiations.
• Constantly seek to improve and develop any new business opportunities communicating and implementing such plans and objectives.
• Attend trade shows, exhibitions, conferences and updates on the marketing trends and promote the Hotel internationally.
• Participate in strategic planning and execution of sales activities according to hotel’s objectives and directives.
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
• Identify sources of group business to the hotel and establish solicitation programs to maximize sales.
• Establish account qualification criteria and use market research to identify priority markets and accounts, assign sales to ensure coverage of all major accounts.
• Conduct periodic reviews, i.e. quarterly and half-yearly to review sales/product mix, expenditure & profit performances and recommend to management for implementation of corrective actions and revenue enhancements.
• Conduct site inspection for hotel.
• Entertainment of clients in our F&B outlets when and where possible.
• Increase in overall hotel business conversion percentage.
• Establish strong relationships with clients to ensure repeat business.
• Prepare sales-related documents throughout the sales process.
• Create and manage company profiles in the PMS Opera System, ANAIS System.
• Daily update of sales report in ANAIS System, DSR and show around report.
• File and retrieve documents and reference materials in the shared drive.
• Conduct research and collect data to prepare reports and documents.
• Utilise efficient sales strategy for the maximization of hotel revenue.
• Respond to feedback from clients and provide after-sales support when required.
• Maintain adequate communication with other departments in the hotel so that the needs of clients can be anticipated and met in an organised manner.
• Manage customer budgets to maximize revenue and meeting customer needs.
• Make best efforts to upsell, drive additional revenue and incremental business for each event.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Require working beyond office hours, weekends/public holidays as and when is required by the Management.
• Be aware of the hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the assigned by the Management.

Qualifications and Experience

• Bachelor’s Degree.
• Minimum of 5 years of experience in a similar capacity with proven track records.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & Powerpoint.
• Excellent leadership, interpersonal and communication skills.
• Detail-oriented and highly reliable in thorough execution and follow-through.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• Well-presented and professionally groomed at all times.

Summary of Job

We are looking for a Marketing Communication Assistant Manager / Manager who believes in the Make-A-Wish Singapore’s cause of granting wishes to children with critical illnesses, and is able to use his/her communication expertise and experience to promote and enhance our cause and objectives. The successful candidate is one who is self-motivated, creative in coming up with strategies to engage our audiences, and agile in adapting to the dynamic communication needs of the organisation.

Key Responsibility Areas

- Develop effective communication and marketing strategies to drive corporate mindshare top mind recall and increase public awareness.

- Develop engaging social media content across owned platforms to cultivate and build online support for our cause.

- Effective use of data to inform planning, execution and analyses of communication efforts.

- Implement innovative ways to engage and grow supporters and donors of Make-A-Wish Singapore.

- Develop and manage the organisation’s brand champions / ambassador network.

- Provide communication support for Make-A-Wish Singapore’s key events (e.g. Charity Golf, Santa Race) and the organisation’s operational communication needs (e.g. Newsletter, Annual Report).

- Build and maintain good working relations with the media.

Requirements

Experience:

- At least 5 years of communication-related experience (e.g. digital media / marketing, content creation, journalism, events management with a comms function, etc.) in PR, Marketing and Communication

Qualifications:

- Degree / Diploma in communication-related disciplines. (e.g Digital Media, Journalism, Marketing, and PR-related areas required

- Experience in social service sector preferred

Competencies (Skills, Knowledge, and Capabilities):

- Strategic thinker with proven strong skills in communication roles. across PR, communication, and marketing

- Capable of creating effective publicity outcomes across both digital and non-digital platforms e.g. creating content for Make-A-Wish Singapore on digital/social media, pitching stories to media and drafting effective press releases.

- Proficient in data analyses and understanding of well-versed and up-to-date with communication and marketing industry trends/practices/developments to apply to Make-A-Wish Singapore’s cause.

- Excellent oral and written communication skills.

- Keen analytical and tactical skills

- Excellent interpersonal skills working with both internal and external stakeholders.

- A positive and self-motivated individual who is also a team player in supporting and helping others succeed.

Official working hours:

- 8:30am – 5:30pm (We have a WFH policy for confirmed staff).

- Candidate may be required to work on weekends for events that fall outside weekdays.

For any enquiries, please email [email protected]

Job Description:

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation.
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams to provide high-quality services for guests.
• Lead and support all Guest Experience Initiatives within the property.
• Guest Satisfaction, to ensure guests have a smooth-running stay at the hotel.
• Maintains close relationships with guests throughout their stay in order to foster loyalty.
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Monitor guest satisfaction through (but not limited to) the Voice of the Guest (VOG) program including online reputation, survey, and in-house guest feedback.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 2-3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

SUMMARY

CBRE is seeking to appoint a new Programme Manager to manage and control development and fit out projects across multiple countries within APAC (exact countries and specific projects is to be determined).

This person will work with the incumbent Client Account team and project delivery teams across the region as appropriate to support pipeline and active projects from a central Account perspective. This individual will provide on-going support for these project demands by attending/facilitating controlmeetings, updating schedules and online tools and technologies, providing written analysis and tracking,and communicating with all levels of the Project Management & Stakeholder teams to deliver consistently excellent program management results.

Key roles and responsibilities of the Programme Manager include:

1. Be accountable for the delivery of multiple projects throughout the region to cost, quality and program expectations, in accordance to both CBRE and Client KPI’s.

2. Support the Account team and local Project Managers on a day-to-day basis to ensure successful delivery of projects.

3. Manage variable project management teams (both CBRE and non CBRE) and provide support and client requirement advice to the cross functional professional teams across the region to delivery project KPIs, and Account KPI’s.

4. Ensure that the delivery teams use and have full visibility of documents that help define theproject, including but not limited to: Account specific Playbook requirements, employer requirements for multiple stakeholders, and account on-boarding requirements.

5. Assist in ensuring all parties understand the project goals prior to start of project and monitor throughout project for compliance to standards and Playbook processes and reporting requirements

6. Support the Account team and Client, as needed, to establish project scope and budget for the

active projects, including practical project timelines and budgets. And in a similar fashion, work with Account team and client to forecast timelines and budgets for future pipeline projects and requirements as part of a yearly Capital Planning cycle.

7. Assist in the development of Procurement Strategies, Project Briefing, Project Execution Plans and other documentation which helps concisely define project scope, objectives, key stakeholders, and other important areas necessary for project success.

8. Ensure that all internal stakeholders (AV, IT, Security, Food Services, FM and Digital Building

Strategy), end users, and external consultant partners, are involved in the design and project delivery process and are managed and controlled

9. Ensure Project Managers are coordinated with all other Client Partner service lines (Transaction

and Facilities Management) and wider Consultant teams in the preparation, delivery and hand-over of project work

10. Be accountable within the Account team in managing purchasing procedures for all consultants,

contractors, etc,. Liaise with Client Procurement & Legal team, as required, to negotiate and prepare appropriate agreements for all parties necessary in the execution of the work, including bid packages and contract documents. Provide tender recommendation reports and guidance to the Client where required and review recommendations from vPjMs to make appropriate Client recommendations on appointments.

11. Support the Client Account team in the sourcing, assessment and early preparedness of qualified variable project management staff in line with project pipe-line work across the region

12. Onboard and support all consultant teams in order that they become fully familiar with Client and CBRE playbooks process and standards.

13. Provide oversight of Project Closeout procedures to ensure full documentation for hand- over and financial close of projects meets stipulated KPI’s

14. Assist in performing periodic spot-audits of Project Manager documentation on active projects

including, but not limited to, Project Monthly Reports & Cost Reports, Risk Registers, Change Control & Variation Log, Value Creation Log, Sourcing Site documentation, filing of docs on Drive etc

15. Work closely with local Project Managers to establish communication procedures and filing systems for projects, and set up appropriate tracking of necessary approvals of all kinds

16. Support Account Project Coordinator as necessary to meet work-load deadlines and deliverables,including but not limited to:

○ PR/POs (including updating the PO tracker)

○ Contracts administration and Procurement KPIs

○ Central Project reporting database

○ CBRE’s project management database, if required

○ Interaction with the Client Finance Team

○ Support around ensuring local Project Managers are fully cognizant of and operating the financial tools

17. Assist in providing oversight of Project Managers to ensure project documentation is accurate, coordinated and filed in accordance to agreed procedures

18. Ensure all invoices are reviewed for conformity with documentation requirements and thecompletion status, and processed in a timely manner

19. Enhance value to the organisation through application of project management policies,procedures, standard reports, coding structures, project metrics, project templates, etc

20. Contribute and adhere to Global reporting requirements for the CBRE Account as required

21. Ensure best practice is being implemented on projects from procurement, sustainability, cost management and design engagement. Undertake improvement projects where required to enhance the performance of the account and client satisfaction, e.g. related to innovation, sustainability, reporting, procurement and/or other as identified.

22. Lead regular communications with Client on Key risks ensuring that risk registers are up to date and mitigation plans are in place and agreed

23. Support Sub Regional Lead and wider Account on client related and project related initiatives to drive continuous improvement of the Account.

Previous experience shall preferably include:

● Worked on regional corporate fit out projects for MNC clients, within APAC

● A strong understanding of construction environments, building services & critical systems

● Experience of working with a range of contract types and procurement methodologies, e.g.Lump Sum, CM/Management Contracting, Design & Build etc

● Cost Control, construction/ project reporting, risk management and schedule/program

REQUIREMENTS

● Bachelor’s degree in Construction Management, Project Management, Architecture, Engineering, Business or relevant equivalent

● At least five years plus project management experience, or any similar

● Must be detail-oriented, analytical and computer-literate with proven team management skills

● Knowledge and understanding of construction practices and techniques; contract laws, project controls, and building support systems

● Proven record of providing excellent internal and external customer service

● Excellent interpersonal skills and problem-solving ability

● Strong verbal/written communication skills

● Traveling within APAC is required

Do you want to join a global engineering design consulting organization and create value for customers, people and societies world-wide? Can you contribute to the next generation of infrastructure projects and solve complex technical issues? Are you demonstrated and recognized project management and technical leader? Then join us at COWI to take your career to the next level.

Create the solutions that will enable a better tomorrow

We are seeking a highlight experienced Senior Project Manager in our Singapore office to oversee Transportation and Infrastructure projects. Working alongside the design and engineering teams, you will be responsible for project planning, operations and ensuring delivery of projects on time, within budget, and to the required quality standards. In addition, you will run projects and ensure projects deliveries through a thorough understanding of our project model and according to our internal processes.

Furthermore, on a day-to-day basis, you will:

· Introduce project management best practices, establish action plans, and guide strategic initiatives in partnership with senior management.

· Oversee all aspects of the project, from initiation to closure, ensuring project outcomes are achieved within the agreed timeline, budget, and quality standards.

· Liaising with clients, ensuring customer satisfaction and adherence to client requirements as well as developing client relationships and participating in business development opportunities as assigned.

· Perform forecasting, resource allocation, scheduling, and budgeting for assigned project(s).

· Oversee construction administration activities along with performing site inspections and other tasks as required.

· Support project team members, provide guidance, and facilitate teamwork and collaboration.

· Define project scope, goals, and deliverables, in collaboration with the client, project team, and local authorities.

Your Skills. Our Team. Together We Design the Future

The first step to growth in this role is that you are a strong collaborator, data, and solution oriented. You are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. You like working across borders and disciplines, share knowledge and building positive relationships.

To succeed in this position of Senior Project Manager, we believe that you are a solid leader, collaborative and perform well in a strategic setting and provide great partnership to all stakeholders. You also contribute to continuously enhancing our project management knowledge and capabilities.

On top of that, you have:

· Master’s degree in engineering or similar field with 10 or more years of qualified experience of strong PM credentials in a large or matrix organization in Singapore.

· Demonstrated experience in Project Management and as a technical leader with a proven ability to prepare proposals and review agreement terms.

· Design, build and contractor management experience as preference.

· Experience in delivering large infrastructure projects within Singapore (considered an asset).

· Extensive practice in steering meetings and workshops by ensuring detailed organization, transparent communication, and engaging participation.

· Efficient written and verbal communication skills combined with great interpersonal and relationship-building skills.

A place to work and so much more

At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity– and sometimes even our courage – to create the solutions the world needs today to enable a better tomorrow. That is why we say no to fossil-based projects and aspire to have 100 per cent of our revenue come from activities that move our customers towards sustainability.

We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home.

With offices primarily located in Scandinavia, the UK, North America and India, we are currently 8,000 people who bring their expertise in engineering, architecture, energy and environment into play.

Got more questions?

If you have any unanswered questions about the role or what we have to offer, please reach out to Stefan Lombardo, Head of Section [email protected] or Amit Nayyar, Senior Talent Acquisition specialist at [email protected]

Get to know us even better at our website, www.cowi.com, where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI.

We do our utmost to ensure that our recruitment process is as fair and unbiased as possible. You can help us by not including a photo in your CV when you apply.

Equal opportunity employer

COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, COWI complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description & Requirements

We are looking for an enthusiastic and creative Assistant Manager to join our team and lead the charge in organising engaging social and lifestyle events and activities for our Club members.

Play a pivotal role in crafting an exceptional events calendar, overseeing all aspects from conception to execution. Collaborate with internal and external stakeholders, manage budgets, identify new event ideas, and ensure seamless marketing and promotion.

Responsibilities

• Partner with internal teams and external vendors to develop and execute captivating social and lifestyle events.
• Develop and manage an annual events calendar that caters to member interests.
• Oversee the annual budget for events and activities, ensuring efficient allocation and responsible spending.
• Identify and secure strategic partnerships with vendors and businesses to enhance the event experience.
• Cultivate innovative event concepts that keep members engaged and excited.
• Manage and market designated Club facilities, maximising their utilisation.
• Champion exceptional customer service by actively soliciting and addressing member feedback.
• Demonstrate a commitment to flexibility, with the ability to work beyond standard business hours when needed.

Qualifications

• Diploma/degree holder with minimum 2-3 years of experience in event planning or a related field and managing a team.
• Proven track record of successfully planning and executing engaging events.
• Excellent communication, collaboration, and interpersonal skills.
• Strong organisational and project management abilities.
• Budget management experience.
• Creativity and a passion for developing new and innovative event concepts.
• A keen understanding of customer service principles.
• Proficiency in Microsoft Office Suite and project management tools.

1. General Accounting

• Full set of accounts

• GL, AR, AP accounting

• Handle accounts payable and receivable duties

• Preparation of Invoices

• Receiving invoices for preparation of payment, issuing cheque payments, filing, bookkeeping

• Cashflow tracking and cashflow management

• Banking matters and reconciliation

• Perform general filing duties, updating of records

• Preparing all annual documents ready for IRAS filing through an external accountant

• Assist in preparation of monthly, quarterly and annual customised management reports to Directors and Shareholders

• Prepare monthly, quarterly and annual cash and financial statement forecast budgets

• GST reporting

• Corporate compliance

2. Project Accounting

• Timesheet management

• Tracking of project P&Ls

3. Procurement

• Management of clients’ monies

• Generating invoices for drawdowns

• Shipping coordination, rates, tracking

• Storage matters (policing ins and outs)

4. HR Administration & Payroll

• Payroll

• MOM matters (work passes, job postings, etc)

• Salaries tax filing

• Leave tracking

• Administration of benefits (insurance, flex-spend)

• Contracts

• New hire procedures (set up of computers, rights access, software purchases)

5. Office Administration

• Handle all general administrative duties, e.g.:

• Receptionist duties, answering and directing phone calls / emails

• Attending to visitors/clients, serving refreshments

• Making office travel arrangements

• Managing stationery, office supplies, pantry supplies, and other office-related vendors

• Handling local and international courier arrangements and mailbox

• Organising and maintaining files, records and contact list management

• Organising physical assets of the firm (books, files, stationery, etc) and keeping the office organised

• Setup and maintain administrative systems

• Assist finance on filing and tracking records

• Office Maintenance

• Responsibility over office cleanliness

• Arrange for office equipment and periodic maintenance

• Organisation and maintain material library & storage

• Purchase and send out of festive gifts etc

• Arranging couriers/Lalamoves for pick ups and deliveries

• Other ad-hoc duties that may arise from time to time

6. Executive Assistance

• Travel arrangements for family

• Flight bookings, redemptions, paid bookings

• Hotel arrangements

• Visa applications

• Insurance applications, renewals, plan comparisons s

• Other ad-hoc EA duties

Requirements:

·  University or Professional Certificate/Diploma/Graduate Diploma in Accountancy/Finance or equivalent with relevant working experience

·  Accounting experience in a professional services company preferred

·  Independent and reliable with a high sense of integrity and work ethic

·  Entrepreneurial spirit, and comfortable working in a dynamic office environment

·  Experience with MYOB. Other accounting software in addition will be beneficial.

·  Excellent Excel skills

·  Excellent spoken and written English

·  Excellent organizational skills

·  Ability to multitask

·  Flexible and adaptable

·  Good energy and attitude, with clear, organized, efficient and logical mind

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

The Role - IT Asst./Manager

The incumbent is responsible and accountable for the smooth running of the hotel’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our hotel’s technology needs. The successful candidate may be appointed as the Data Protection Officer of the hotel, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments, in consultation with corporate IT.

Duties & Responsibilities

• Oversee and manage the upgrade and migration of network equipment (switches, routers, firewall) and PC/Servers
• Oversee and manage the upgrade and migration of application systems (e.g. from Opera v5 to Opera Cloud)
• Oversee and manage the technological infrastructure (networks and computer systems) in the hotel and ensure that our systems are in compliance with the standards of our franchise agreement.
• Review the hardware/software contracts/licensing issues including such renewals; collaborate with business partners and corporate IT. To troubleshoot, analyse and resolve critical technical issues as when necessary.
• Recommend and execute new digital or technology tools/projects to improve hotel operation processes and increase productivity in consultation with corporate IT
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Provide guidance, support and manage performance of direct reporting executive(s).
• Work with all level of staff within the group to troubleshoot and resolve IT related issues

Skills & Experiences

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Proficient in network hardware, routing protocols, firewall administration, and VPN setup
• Good working knowledge of Netsuite and Opera Cloud is a plus
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

Role Description:

The Operations Manager will oversee the daily operations of our F&B facilities, ensuring efficient production, quality control, and optimal customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the F&B industry, and a proven track record in operations management.

Specific Responsibilities:

1. The trainee will supervise day-to-day operations of the shop. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor food quality and consistency.

2. The trainee will be capable of recruiting, training, and supervising staff members. Schedule shifts and manage staffing levels to meet business needs. Conduct performance evaluations and provide feedback. Handle employee relations and address any issues or conflicts.

3. The trainee will be able to foster a customer-centric environment. Resolve customer complaints or issues promptly and effectively. Train staff in excellent customer service practices. Deliver high-quality products or services that meet or exceed customer expectations. Address customer complaints and feedback promptly and effectively.

4. The trainee will develop and manage the budget for the Banh Mi shop. Monitor and analyze financial performance. Implement cost-control measures to maximize profitability. Trainee will oversee the supply chain, which includes procurement, inventory management, and logistics, to ensure a smooth flow of materials and products from suppliers to customers.

5. The trainee will develop and execute marketing strategies to attract customers. Collaborate with the marketing team to create promotional campaigns. Monitor market trends and adjust strategies accordingly.

6. The trainee will be able to ensure the consistency and quality of food and service. Implement and maintain food safety standards. Conduct regular inspections and audits. Trainee will work with chefs to create and update the shop's menu. Set prices based on cost analysis, competition, and market trends.

7. The trainee will learn to establish and maintain relationships with suppliers and vendors. Negotiate contracts and terms for the purchase of supplies. Trainee will prepare regular financial reports for the owners or upper management. Analyze financial data to make informed business decisions.

8. The trainee will provide ongoing training for staff to enhance their skills. Stay updated on industry trends and share knowledge with the team. Implement and manage point-of-sale (POS) systems. Utilize technology for inventory management and other operational needs. 9. The trainee will participate in local events to enhance community engagement. Build relationships with the local community to promote the shop. Ensure compliance with local regulations. Stay informed about changes in regulations that may impact the business.

Competencies:

1. Operations Management

2. Staff Management

3. Customer Service

4. Financial Management and Supply Chain Management

5. Marketing and Promotion

6. Quality Control, Menu Development and Pricing

7. Vendor Relations and Financial Reporting

8. Training and Development, Technology Management

9. Community Engagement and Adherence to Regulations

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3600

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for a Japanese Speaking Senior Market Research and Business Development Manager to join us.

Job Description:

The ideal candidate will have network connections in the market research industry to lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater to client's needs. He/she is responsible for maintaining and developing relationships to meet sales goals.

Responsibilities:

• Acquire leads and research projects from existing connections and professional firms including consulting, market/industry research firms.
• Conduct and manage objective research on current market trends, the client’s potential partners, the competition landscape, and other related topics to support critical analysis.
• Checks, analyses, and finalizes the output/deliverable from the local team.
• Develop new business opportunities and relationships to grow the business and aid expansion efforts.
• Conduct market research analysis to identify areas of improvement and/or seek new opportunities for growing/expanding work with existing clients.
• Plan strategically while adhering to company and industry regulations to ensure project success ensure smooth operation.

Qualifications:

• Diploma/Bachelor's degree or equivalent experience.
• Minimum 5 years of business development and consulting experience in a market research agency or market research consultancy (eg: Kantar,etc).
• Strong knowledge of successful marketing strategies.
• Extroverted and proactive with strong project management and leadership skills.
• Strong written and verbal communication skills in English.
• Native and Japanese speaking and writing is preferred.
• Strong interpersonal skills to develop clients’ relationships and participate/collaborate in teamwork or group settings.

Job Scope

· Executes the day-to-day operations of the Korea Artiz Studio Bridal store under the guidance of the sales manager

· Addresses customer service issues in the store and work to resolve all issues following the Grey Zone Guidelines without escalating to sales manager; if possible, addressing issues in the moment

· Drives achievement of customer service/satisfaction goals and standards

· Achieve designated sales target and maintain customer relationship

Requirement

· Minimal prior experience welcomed

· 6 days off per month

· Ability to converse in both Chinese & English is preferred

· Proactive and always seeking new ways to improve yourself and your role

There’s never been a more exciting time to be in Sales at Accenture. We are looking for experienced and high performing sales professionals to come work with the leading Technology Services company in the world.

With Next Gen Sales Careers we’re continuing to build a best-in-class sales capability-powered by best-in-class Sales professionals. The Technology Sales Lead known internally as Sales Capture is focused on growing Accenture’s Business, manages opportunities through all phases including qualification, sales pursuit and the close stage by applying deep sales process and offering expertise. Developing relationships with key buyers and decision-makers at new and/or existing clients, advising them solving some of their most complex issues by bring the end to end capabilities of Accenture.

Critical Sucess Factors

• Prior experience in managing deals greater than USD$10-20M
• Minimum of 8-15 years’ experience in Enterprise Software / Solution / Service Sales Experience

Role & Responsibilities

• Shape, sell and close deals typically greater than $10M that are single or multi service
• Target the right clients, grow quality pipeline, win profitable deals and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value
• Has prior experience in leading and closing multi-year application outsourcing deals and system integration/implementation projects
• Develop / create strong partnerships and relationships with senior stakeholders at the client
• Ability to originate new opportunities, by developing client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity
• Is able to identify a client problem statement, craft a value proposition that provides specific outcomes addressing client problem
• Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
• Manage the opportunity from sales origination to close using deep sales process and offering expertise.

In order to be successful at this role, you must have experience in most of the following:

• Minimum of 15 years’ experience in Enterprise Software / Solution / Service Sales Experience
• Working with Technology Ecosystem partners including hyperscaler and enterprise platform providers
• Direct sales with quota of $20M+
• Creating and articulating a compelling and differentiated client value proposition
• Win strategy development
• Commercial, Deal Shaping and Contracting acumen
• Ability to guide a complex solution, problem solve and make decisions for the best interest of the customer and the business.
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership skills
• Excellent business acumen and industry acumen
• High energy level, decisiveness and ability to work well in demanding client environments.
• Unquestionable professional integrity, credibility and character.
• Ability to meet travel requirements, when required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

• Manage and oversee the administrative staff, including recruitment, training, and performance management.
• Manage budgets for the administrative functions of the company, including office supplies and equipment.
• Ensure that all administrative tasks, such as data entry, filing, and correspondence, are completed accurately and efficiently.
• Coordinate and manage office events and meetings.
• Maintain and update company databases and records.
• Implement and maintain health and safety procedures in the office.

The Audit Manager manages a portfolio of engagements which includes client acceptance, engagement planning, execution and finalization of an audit engagement. He/She is fully accountable for the audit engagement and ensures that the engagement progress against budget and timeline is closely monitored. He/She also serves to develop and maintain long-term client relationships and value-add to the audit firm by identifying new business development opportunities.

The Audit Manager review and provides key technical expertise to ensure the quality of audit work performed is in compliance with professional standards and requirements.

He/She contributes towards continuous improvement in audit methodology and process. He/She will also assume a greater role in professional development activities such as training, staff recruitment and resource planning.

Candidate is required to plan, co-ordinate and supervisor various audit assignments for review by the engagement manager or partner. He/She will manage a portfolio of engagements to deliver high quality audit services. He/She will also provide leadership on audit engagements which include client acceptance process, engagement planning, execution and finalisation of an audit engagement. He/She is fully accountable for the audit engagement and ensures that the engagement progress against budget and timeline is closely monitored.

• Develop organisational direction for cross-centre partnerships and delivery of services.
• Develop strategic long-term plans to improve the quality of learning environments.
• Drive cross-centre partnerships to enhance initiatives and programmes.
• Drive improvements on systems, processes, operations and risk management initiatives including digitalisation.
• Drive the implementation of the recruitment strategies.
• Establish new or revised policies, procedures and standards.
• Establish processes to improve programmes.
• Lead development of centre programmes and initiatives.
• Manage escalated feedback from stakeholders.
• Manage staff performance.
• Oversee staff development, training and mentorship programmes.
• Oversee student enrolment for the centre.
• Prepare annual work plans and budget plans.
• Report student statistics to the relevant agencies.
• Review manpower plans for approval.
• Set centre's directions for engagement with families, community and other stakeholders.
• Set the centre's Key Performance Indicators (KPIs).
• Set the strategic direction for the centre.