The Finance Manager has an overall responsibility in ensuring the Accounts/Finance team can meet inter-department requirements and smooth, effective operations. This will include assisting management in ensuring stakeholder' compliance, data collection and performing analysis for decision-making.

• Team Management- - Manage a team of accounts/finance and ensures monthly books for the Singapore/Malaysia and Australia entity is in order
• Conflict Management and problem resolution - Identify, solve issues the team faces so the team can operate effectively
• Consolidation of quarterly accounts - Prepare consolidated accounts for management or stakeholders
• Audit and tax compliance - Work with auditors and tax agents and ensure compliance
• Compliance to rules and regulations - Ensure regulatory requirements is met for the entire group
• Workflow management - Review and redesign internal processes within the team due to organization changes
• Data collection and compliance - Required by Management, consolidate data from various sources for management
• Coordination between management and external stakeholders - Manage and coordinate communications between external stakeholders (banks, corporate secretary, auditors, tax agents, government agencies etc) and submit completed documents
• Holding company matters - As instructed by the Chief of Staff, assist in matters relating to the holding company/head office
• Chargebacks resolutions – Review chargebacks, pre-empt chargebacks and report
  to authorities for fraud scams
• Balance sheet optimisation: recommend and implement best practices for optimising the company's balance sheet including FX hedging, interest rate hedging, cash management etc.

Requirements

• Leadership - Team motivator and able to coach and mentor staff
• Strong interpersonal skills
• Able to work in a dynamic environment and manage expectations and deadlines
• Solid technical knowledge with consolidation skills
• Analytical skills - Ability to identify intricacies in issues, weigh implications and determine the best solution
• Proficient in working with spreadsheets and data analysis

Benefits

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Annual increment
• Performance bonus
• Free flow snacks and Bubble Tea Friday!

COMPANY DESCRIPTION

Who we are

If youre passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapores largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What its like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. Were privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asias top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees were a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You dont need to have MICE experience to work with us. Were looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Develop targeted new key account relationships and drive revenue growth.
• Consult customers marketing needs and provide value-based customer-focused solutions to meet their business goals.
• Liaise with marketing teams to devise and implement sales campaigns
• Manage sales pipeline and provide accurate and timely reports.
• Build and grow your knowledge of the industry, customer, and developments in the Beer and F&B sector to maximise on potential opportunities.
• Build and maintain strong relationships with our customers.
• Improve retention and growth of existing business.

• Minimum 4 - 5 years of proven sales track record within B2C events.
• Established relationship with food, beer, winery or alcohol industry.
• A proven record of negotiating and securing new business.
• Personal drive, ambition, and enthusiasm for sales with a proven ability to beat targets.
• Excellent interpersonal, written and spoken communication skills.
• Meticulous, detailed, resourceful, independent and a good team player.
• Location: Braddell

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description:

• Experience in Canvassing, door to door sales and cold calling to customers.
• Preparing quotes and proposals for clients.
• Managing and retaining relationships with existing clients.
• Identifying and mapping business strengths and customer needs
• Demonstrating our solution via the video conference or face to face meetings.
• Maintaining a strong understanding of products and services

Job Qualifications:

• Bachelor's degree/Diploma or equivalent experience
• 2 - 4 years' experience in sales and hunting role.
• Strong communication and interpersonal skills
• Self-motivated and results driven
• Focused and goal-oriented

ABOUT YOU:

· Work ethic - you're self motivated, driven and hungry. The opportunity to learn, grow and succeed is what drives you whether its in sales, chess or as an elite athlete, your work ethic is key;

· Interested in being part of a fast paced environment;

· Team player with excellent oral and written communication;

· Proactive - feel confident in your decision-making and welcoming change as an opportunity;

· Strong project management skills with the ability to multi-task and ensure operational functionality.

We regret that only shortlisted candidates will be contacted.

By submitting your application or résumé to us, you will be deemed to have agreed and consented to us collecting, using and retaining your personal information for employment consideration

Position Overview: We are seeking a motivated and results-driven Sales Engineer specializing in Electronic Security Systems to join our dynamic sales team. As a Sales Engineer, you will play a crucial role in promoting and selling our comprehensive range of electronic security solutions to clients and businesses. Your technical expertise, combined with excellent interpersonal and communication skills, will enable you to effectively understand customer needs, propose tailored solutions, and drive revenue growth.

Responsibilities:

1. Identify and Generate Leads: Research, identify, and develop new business opportunities within the electronic security systems market. Proactively seek out potential clients, build relationships, and generate qualified leads.
2. Consultative Selling: Understand customer requirements, challenges, and pain points related to electronic security systems. Conduct thorough needs assessments and provide tailored recommendations to meet their specific needs. Present technical proposals and solutions that align with customer requirements and business objectives.
3. Product Demonstrations and Presentations: Conduct compelling product demonstrations and presentations to prospective clients. Showcase the features, advantages, and benefits of our electronic security systems, addressing technical queries and concerns effectively.
4. Solution Design and Proposal Development: Collaborate with the technical team to design and customize electronic security system solutions that align with customer needs. Develop comprehensive proposals, including cost estimates, scope of work, and project timelines.
5. Negotiation and Closing: Engage in pricing negotiations and contract discussions with customers. Work closely with the sales team to ensure successful deal closure, meeting or exceeding sales targets and revenue objectives.
6. Relationship Management: Build and maintain strong relationships with clients, contractors, architects, and consultants. Provide ongoing customer support and act as a technical point of contact to address post-sales inquiries and issues.
7. Market Research and Competitor Analysis: Stay updated with industry trends, emerging technologies, and competitor activities. Conduct market research to identify new market segments, potential partnerships, and business growth opportunities.
8. Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including engineering, operations, and project management, to ensure seamless execution of projects and customer satisfaction. Share industry knowledge and best practices within the sales team.
9. Collaborate with project teams to ensure the successful execution of security projects, including technical design, installation, and troubleshooting.

Requirements:

1. Education and Experience:

• Diploma/ bachelor’s degree in electrical engineering, Computer Science, or a related technical field. Fresh graduates are welcome to apply.
• Experience in sales engineering or technical sales roles within the electronic security systems industry is preferred.
• Strong understanding of electronic security systems, such as access control, video surveillance, intrusion detection, and fire alarm systems.

2. Technical Knowledge:

• Proficient knowledge of electronic security system technologies, including hardware, software, and integration capabilities.
• Familiarity with industry standards and regulations related to electronic security systems.
• Ability to analyze customer requirements and design comprehensive security solutions.

3. Sales Skills:

• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Strong negotiation and closing skills.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

· Duties/Responsibilities:

1. To support our existing MCST customers for added security equipment to their existing system.

2. Prospecting to our existing MCST customers for upgrading their estate’s existing security system including but not limited to intercom door entry system, access control, surveillance system, etc.

3. To promote and introduce our Community Mobile Application combined with the latest security system to the condo estate.

4. Build and maintain good customer relationships with condo managing agents.

5. Prepare and manage sales presentations and system demos to MCST condo managing agents and council members.

6. Prepare and follow up on tenders and quotations.

7. Build and maintain good customer relationship for revenue growth and customer retention.

8. Oversees the project with the Project Department during the implementation stage.

9. Any other ad hoc duties as assigned by Management.

· Skills, Experience and Competencies

· Degree/Diploma in Electronics/Electrical Engineering/IT Technology.

· 2 years of working experience in the security field is preferred (CCTV/Intercom/Access Control). Fresh graduates are welcome to apply.

· IT & Network Knowledge preferred

· Experienced in MCST sales and familiar with mobile application sales

· Knowledge of Microsoft Excel, PowerPoint, and Office applications.

· Customer service oriented.

· Self-motivated, passionate, and responsible.

· Willing to work staggered hours.

· Independent and can work under pressure

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

Good storytelling starts with great listening. That means each role and every project has our audience in mind. We are seeking an experienced Product Manager to help drive product strategy, roadmap, and continuous improvement for our Customer & Content Value Team.

ABOUT THIS ROLE

• As Product Manager, you will focus on one or more of our flagship media publications.
• You will move fast to refine clear scope and product requirements, question assumptions, identify
  issues where appropriate, and proactively identify and raise product risks.
• You will work to define and build critical experiences that will help us match customers with content they love.
• You will be a key player at the intersection of business and technology, supporting the growth through the successful creation and operation of our end consumer-facing
  features.
• You will interact with external partners and internal users, as well as interface with groups across the company.
• You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement, and monetization of our products.
  

ABOUT YOU

• You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, the ability to execute cross-functional projects, and a relentless focus on the customer.
• You’re an accountable, hands-on problem-solver with a positive attitude, letting nothing stand in the way.
• You leverage data to data to make decisions and actively engage cross-functionally with engineering teams and stakeholders to solve the problem for the customer.
• If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Product Manager, you will...

• Define and execute the roadmap with clearly articulated and well-measured goals
• Identify, define, and execute projects that elevate the usability, novelty, and comprehensiveness of discovery pathways
• Drive understanding of how and where discovery initiatives can bolster content discovery and engagement.
• Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create meaningful discovery experiences and delightful to consumers
• Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives.
• Plan and prioritize the backlog for development teams to ensure maximum value in deliverables.
• Interpret insights and business needs and transform them into detailed product requirements documents and user stories for engineering teams to execute.

BASIC QUALIFICATIONS

• Bachelor's degree in a technical, analytical, or related field
• 7+ years of total experience preferably in consumer product management in complex organizations.
• Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions.
• Strong execution skills to create high-standard product specifications, and product success metrics and drive product delivery through multiple teams
• Experience in data-driven hypothesis testing and experimentation
• Experience working with design teams to improve the user experience for customer-facing products/features.
• Strong team player and earns the trust of engineers and designers as an authority on customer needs.

ADDITIONAL QUALIFICATIONS

• Background in a technical role is a plus

Please send your updated CV to [email protected]

Job Roles

__________

• To lead and manage the sales team in order to achieve maximum growth in accordance with company direction.
• To provide leadership to the sales team in order to maximise customer engagement and involvement.
• The above is expected whilst meeting company performance expectations in assigned region.
• Sales target oriented and incentive provided.

Responsibilities

_________________

• Coach and lead sales engineer to ensure marketing strategy, KPI implementation and sales achievement within allocated territories
• Support and motivate the team members to achieve KPIs
• Proactively inspect, analyse and report on, to the Business Director, the training activity, effectiveness and effort from the team, to ensure that the training and education efforts and results meet company expectations;
• Improve the performance of the team by identifying, implementing and managing business resources, programs, sales tools, and sales growth initiatives;
• Collaborate with principal suppliers to help develop & introduce new products into the assigned region

Responsibilities:

• Implement strategies to identify and engage new customers and markets for robotics products, eco system products and services
• Develop and deliver product presentations and demonstrations to potential customers.
• Work with system partners to offer customize solutions to meet customer needs and goals.
• Monitor robotic industry trends to identify new opportunities for sales growth and opportunities.
• Prepare sales forecasts, budgets and coordinate activities with technical team to ensure attainment of sales targets.
• Sales incentive opportunities.

Requirements:

• Strong communication, interpersonal and presentation skills.
• Knowledge of sales processes and techniques.
• Ability to build relationships with customers.
• Target oriented and sales driven.

We are Spaceman, Singapore's most exciting furniture brand and having just increased our store to 5000 sq feet need new sales consultants to help bring joy to our customers spaces.

Spaceman is the leader in space saving furniture with innovative and highly customisable murphy beds, dining tables, sofa beds, storage beds and kids bedrooms.

Generous commission and excellent career prospects available.

Responsibilities

- The Sales Consultant will take and respond to customer and client enquiries both online and offline, and ensure follow up.

- The Sales Consultant will pursue leads and follow up

- The Sales Consultant advises on product selection, and manages the entire sales cycle

- The Sales Consultant may also assist with invoicing, diary keeping, administration and paperwork for the company.

- Need to be willing to work weekends

Skills & education-

- Ability to produce simple 3D visualisations either by hand or using SketchUp, or some other 3D software to be able to propose customised solutions to customers

- Possess at least relevant A Levels and ideally relevant Professional Certificate/NiTEC.

- Excellent organisation, communication and presentation skills.

- Excellent customer service skills. Good computer skills, MS Word, Excel etc.

- Good level of English written and verbal- Able to work independently, self motivated and proactive.

Please send an up to date resume in MS Word/pdf format.

JOB DESCRIPTION

As the Senior Manager, Project Management, you will support the delivery of large Data Centre Projects from their inception to completion, or, depending on your experience, lead our small to medium scale projects. Initially, your team will work closely with “Technical Solutions” to manage the development of the Design, and, with “Procurement” for the LLE & Tendering of Contracts. You will then support the SPM or lead your team in overseeing the construction and commissioning of the project. Working closely with the Authorities, Consultants, Contractors and Suppliers and seamlessly working with both internal and external stakeholders to ensure that the project is completed Safely, to the right Quality, On Time and within Budget. Once the project is commissioned, you will support the SPM or lead the handover of the project to our Operations Teams and end users/tenants.

Note that you will be based in Singapore but may be required to travel overseas for work if you are tasked to assist on overseas projects.

Job Responsibilities:

• Lead (or assist) in the delivery of the projects and be responsible for project performance
• Lead (or assist) in the execution of the technical qualification and planning of pre-deals as the Head of Department shall direct. Lead and manage Deputy Project Managers and Engineers to generate project cost and planning structure for prospective deal engagements
• Lead (or assist) in the execution of approved projects’ quotation and/or tendering process for the various packages such as project consultancy, contractors, nominated sub-contractors, vendors, suppliers, etc in accordance with the approved procurement process
• Lead (or assist) in the execution of approved project plans and manage Project Managers, Engineers, Site Supervisors and appointed consultants, contractors, suppliers and vendors to ensure general supervision of the project work and the management of site implementation and all project related matters
• Organize and conduct regular separate and/or combined meetings with Clients, Asset Owners, appointed consultant, contractors, vendors, etc to address all project related matters including but not limited to below:
  Site project management and track progress of project implementation against the approved schedule
  Cost reports including forecast cash flow of project expenditures, monitoring spending of cost against approved budget, forecast project expenditures, etc.
  Tracking and evaluation of Contractor Claims, Variations, Delay, EoT and Delay Damages
  Statutory Authorities matters
• Lead (or Assist) in managing the inspection of the Project Works at site together with the site team and report to the Senior Project Manager or Head of Project Management promptly on any non-compliance and status updates
• Work closely with the Safety Managers to ensure all construction safety requirements are met and strictly adhere to
• Work closely with Client, Asset Owner and Operation team on any technical issues arising from site and execute the Project Handover timely to Client, Asset Owner and Operation team respectively
• Manage and execute other duties and responsibilities from time to time that are assigned by the Head of Project Management or Senior Project Manager

JOB REQUIREMENTS

• Degree in Project Management, Mechanical, Electrical, Civil Engineering or equivalent
• Minimum 5 years of relevant experience in the Project Management of mission critical facilities
• Experience in managing Data Centre Greenfield Construction is ideal but experience in the construction of pharma/ microelectronics projects also highly desirable
• Strong leadership and communication skills
• Clear understanding of commercial & financial processes (Invoicing, approvals etc)
• Highly proficient in Microsoft Office (Word, Excel, Power Point)
• Very good Administration skills
• Be thorough and pay attention to detail
• Able to work well with others and have good customer service skills
• Able to use your initiative, flexible and open to change
• Strong time management & work well under pressure

Experience must from Banking or Finance Industry

# The position demands natural intellectual curiosity and is a demanding role that typically requires strong communication skills, Able to handle multiple research assignments simultaneously, generating creative research ideas and ability to write clear and concise research notes

Key Responsibilities:

• Creating, updating and maintaining company models, company valuation, and industry databases
• Performing regular tasks promptly and providing regular reports to the analyst including analysis of periodically released industry statistics, sector news, etc.
• Handling ad hoc client requests, often to deadlines

Qualifications:

• Bachelor’s Degree/University degree or equivalent experience
• Min 5to 7 years experience
• Work well under pressure, as daily news flow and unplanned projects arise frequently.

Send your Cv to [email protected]

Responsibilities:

• Lead all financial reporting and accounting operations for Singapore entities, ensuring comprehensive coverage.
• Ensure prompt submission of management and statutory financial reports, accompanied by thorough financial analysis.
• Oversee cash flow planning and manage bank-related matters effectively.
• Coordinate budgeting and forecasting exercises to optimize financial performance.
• Develop and implement policies and processes to adapt to evolving business activities, ensuring robust control measures.
• Ensure compliance with statutory, tax, and regulatory requirements, including Ministry of Law guidelines such as PSPM, ROP & AML.
• Manage annual insurance renewal and coverage arrangements.
• Liaise with banks, external auditors, tax consultants, and corporate secretarial agents.
• Setup new entities and strategize accounting structures.

Requirements:

• Posses Degree in Accountancy, ACCA or CPA qualification
• Minimum 10 years of relevant working experience
• Analytical, meticulous and a strong communicator

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Research in Banking and finance Industry

# The position demands natural intellectual curiosity and is a demanding role that typically requires strong communication skills, Able to handle multiple research assignments simultaneously, generating creative research ideas and ability to write clear and concise research notes

Key Responsibilities:

• Creating, updating and maintaining company models, company valuation, and industry databases
• Performing regular tasks promptly and providing regular reports to the analyst including analysis of periodically released industry statistics, sector news, etc.
• Handling ad hoc client requests, often to deadlines

Qualifications:

• Bachelor’s Degree/University degree or equivalent experience
• Min 5 to 7 years experience
• The ideal candidate will also need to be able to prioritize and work well under pressure, as daily news flow and unplanned projects arise frequently.

Send your resume to [email protected]

<Job Description>

• Prepare monthly reports in Japanese for the head office, including updates on business performance and sales activities.
• Coordinate product delivery schedules with overseas group companies in Japanese and English.
• Develops and implements strategic sales plans and growth strategies for End Users (Hospitals), distributors and other accounts.
• Sales activities and distributer management in the ASEAN region, including Singapore.
• Performs market visits, develops and monitors action plans.
• Represents company at trade association meetings to promote product.
• Delivers sales presentations to key clients.
• Manages sales and promotional budget.

<Job Requirements>

• Minimum Bachelor’s Degree
• At least 3 years of sales experience in the healthcare industry.
• As frequent discussion and reporting is required with our HQ in Japan, Japanese business level communication skills, including written is essential. (JLPT N1 , BJT J1 or equivalent)
• Profound knowledge of medical and homecare beds
• Experience working in an overseas market
• Identifies and resolves problems in a timely manner; Analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations.
• Responds promptly to customers' questions and requests; Solicits customers feedback for service improvement and learning; Responds to requests for service and assistance; Meeting commitments.
• Develops strategies to achieve organizational goals; Understands organization’s strength & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

The Product Manager role at Michael Trio serves as a crucial bridge between the business, engineering, and design teams. The role plays a pivotal role in executing strategies, developing roadmaps, and implementing features while aligning with business goals.

Key Responsibilities:

• Take ownership of the Recommendation product from end to end, overseeing frontend UX to backend strategy, and guiding the product from conception to release.
• Design experiments to iterate and enhance both new and existing features.
• Utilize data to gain insights into customer behavior and feature performance. Be data-driven in estimating impact size and determining prioritization.
• Collaborate seamlessly with cross-functional stakeholders from Product, Engineering, Design, Data, and Operations to transform ideas into reality.
• Actively participate in road-mapping and prioritization of major R&D components.

Requirements:

• Possess a minimum of 1-2 years of prior experience in Product Management, Business Analysis, Data Science, or Consulting. Experience in Recommendation-related projects or at top tech companies is a plus.
• Demonstrate domain knowledge in Recommendation and experience in a big data environment, with direct interaction with data scientists and/or machine learning engineers highly desirable.
• Hold a Bachelor's degree or above in Computer Science, Engineering, or a related applied quantitative field; an MBA is a plus.
• Adaptability in an agile environment is a must.
• Results-oriented, self-starting, with a strong sense of ownership.
• Exhibit robust quantitative and qualitative reasoning skills, along with strong logical and critical thinking abilities.
• Showcase outstanding design thinking, creativity, solid business sense, and strategic acumen.
• Thrive in a dynamic environment, open to both receiving and giving feedback.
• Display a willingness to embrace new challenges and explore innovative solutions.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Description:

• Servicing and managing and understanding key accounts through sales visits and products presentation;
• Preparing sales quotations, sales collaterals and samples request;
• Monitoring sales in order to derive and analyze sales forecast;
• Co-ordinate with Logistics Department to meet customer satisfaction
• Managing sales team to achieve sales target.

Requirement:

• Proficient in Microsoft Office application;
• Organised and detail-orientated with good analytical skills;
• Good communication skills;
• Ability to work independently and to multi-task;
• Effective time management and problem-solving abilities;
• Good spoken and written English.
• Customer service oriented, sales driven and target oriented person
• High level of initiative and passion to work in a fast pace environment
• Well-groomed, self-motivated and positive personality
• A team player

Responsibilities

• Responsible for working closely with staff in day-to-day outlet operation
• Maintain good rapport with staff to ensure sales target are achieve by individual and team performance
• Ability to drive sales and build a new customer base
• Promote brand awareness and the company’s service/ products to customers
• Handle customer’s feedback professionally
• Lead and motivate staff in providing excellent service

Job Responsibility:

1. Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service issues

2. Operations / Maintenance

• Implement proper visual merchandising both in the window and booth displays.

3. CRM

• Create records of customers/ prospects for future references
• Maintaining good relationships with existing and prospective customers
• Actively carry out competitor analysis and be updated about latest market trends
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in any field.
• Required language(s): Chinese, English (in order to maintain good relationships with existing and prospective Chinese speaking customers.)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

Responsibilities

• Responsible for working closely with staff in day-to-day outlet operation
• Maintain good rapport with staff to ensure sales target are achieve by individual and team performance
• Ability to drive sales and build a new customer base
• Promote brand awareness and the company’s service/ products to customers
• Handle customer’s feedback professionally
• Lead and motivate staff in providing excellent service