• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

About Getz
Getz is a leading force in F&B digital transformation, providing an integrated suite of in-store and online solutions, including CRM, POS, QR ordering, Payment Terminals, and Marketing Sponsorships. Tailored for small to medium-sized F&B businesses, our solutions empower restaurants to grow through automation, cost reduction, and seamless payment integration. Trusted by over 1,300 restaurants across Southeast Asia, Getz is committed to helping the F&B sector thrive.

Job Overview
The B2B Consulting Manager plays a critical role in building and nurturing lasting relationships with F&B clients, guiding them to leverage Getz’s modular solutions for increased sales, operational efficiency, and enhanced customer loyalty. Success in this role requires a strong understanding of F&B industry dynamics, exceptional client management skills, and a consultative approach to effectively sell and upsell Getz’s tailored solutions, driving measurable business growth for our clients.

Key Responsibilities

1. Consultative Selling

• Provide tailored consultations to deeply understand each client’s unique business challenges and goals.
• Identify and recommend Getz solutions (e.g., CRM, Instore QR, Payment Terminal, Online Pickup, and Delivery) that address specific client needs and align with business objectives.
• Conduct pre-meeting research and develop presentations that communicate value clearly, followed by customized post-meeting proposals and follow-ups.
• Educate clients on how Getz’s solutions can enhance sales, reduce costs, and streamline their operations.

2. Client Relationship Management

• Develop and maintain strategic relationships with F&B business owners and key stakeholders to build trust and encourage ongoing engagement with Getz’s solutions.
• Act as the primary account manager for clients, consistently providing support, addressing inquiries, and ensuring client satisfaction.

3. Onboarding and Solution Implementation

• Partner with project managers, technical, and support teams to ensure seamless client onboarding and implementation of solutions.

4. Client Re-Education and Upselling

• Stay current on F&B industry trends, competitor products, and evolving client needs to provide insightful recommendations.
• Regularly re-engage clients with updates on new features, and untapped potential within their existing Getz solutions, encouraging ongoing use and increasing ROI.

Key Skills and Qualifications

• Experience: 3-5 years in B2B consulting, client management, or account management, ideally within the F&B or tech/SaaS sectors. Candidates with no experience may also be considered.
• Sales Acumen: Strong consultative selling skills with a proven track record in account growth and upselling.
• Communication Skills: Excellent verbal and written communication skills; able to explain complex concepts simply and relate them to F&B business goals.
• Analytical Skills: Skilled at assessing client needs, analyzing data, and proposing solutions that align with client objectives.
• Industry Knowledge: Familiarity with F&B operations, digital transformation trends, and POS/CRM solutions.
• Customer Focus: Passionate about delivering long-term value to clients and dedicated to building strong, enduring partnerships.

Benefits

• Competitive base salary with an attractive commission structure for new sales, upsells, and renewals
• Transport allowance
• Opportunity to work in a dynamic, growth-oriented environment and make a tangible impact on the F&B industry
• Professional development opportunities to advance skills in consulting, sales, and digital transformation

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

About Globibo

Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and the benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com.

Responsibilities:

(A) Lead Management (30%)

• Researching organizations and industry players to identify new leads and potential new markets
• Identifying the needs of other companies and their key stakeholders/ decision-makers
• Contacting potential clients via email & cold calls with customized value offerings to establish rapport and set up meetings
• Attending conferences, meetings, and Industry events
• Horizontal Sales outreach to new contacts from existing clients
• Consistent outreach & building relationships with VIP clients

(B) Opportunity Management & Conversion (30%)

• Meeting potential clients with exciting Proposals & industry updates
• Contacting clients to inform them about new developments in the companys products
• Preparing quotations & negotiating effectively
• Review technical requirements & determine feasibility / pricing
• Supporting customers with project information
• Establishing long-term support contracts through umbrella agreements for all services

(C) Service & Delivery (30%)

• Plan event resources and coordinate preparation
• Communicate internally & externally for event planning
• Supervisor onsite delivery of event logistics
• Collaborate with our technical & subject experts across services, work in tandem with a supportive operations team

P.S. If you figured out that 10% is missing, you are pre-qualfied

Your Potential Profile

1. Bachelor's Degree or above in Marketing/ Business Management, or a related field
2. 3-5 years of experience in corporate sales (B2B), sales support, and knowledge of end-to-end sales cycle within the event/event tech industry
3. Great communication skills, Fluent English required (speaking) to communicate with regional clients
4. Ability to identify and address the specific needs of each customer
5. Highly motivated & Independent Individual with an eye for detail & analytical skills
6. Prior experience with preparing complex quotations & contracts
7. Result- orientation; high focus on driving (business) results and KPIs
8. Passionate about language learning or event technology services

Your Benefits

• Group Incentive Scheme
• Solid Induction Programme with a personal mentor
• Functional training program
• Personal Development Plan with weekly coaching and external training
• Exposure to the leadership development program

Please note that your personal data/ assessment results will be kept strictly confidential and treated as per the Personal Data Protection Act (PDPC) / General Data Protection Regulation (GDPR) for candidates who are based in the European Union.

Please find some basic information about our world-class Career Development Program:

• Globibo Career Path:http://www.slideshare.net/globibo/globibo-career-path
• Globibo Career Development:http://www.slideshare.net/globibo/career-at-globibo-overview
• More Career information under:https://globibo.com/careers/

MUST-have requirements: Singaporean citizenship or PR

What you will be working on

You will:

[Productive Hawker Centres]

• Oversee productivity initiatives and programmes, and renovation/retrofitting works at existing hawker centres and ensure they are being carried out in accordance with NEA’s objectives
• Consolidate and analyse statistics in support of the department’s decision-making process
• Participate and represent NEA to share on the review of programmes, including the technical aspects to convey NEA’s position with external stakeholders

[Stakeholder Engagement and Management]

• Establish and maintain effective relationships with strategic partners and stakeholders
• Work with internal stakeholders to establish implementation schedules and action plans
• Facilitate engagements including leading and conducting ground engagement with stakeholders on initiatives and programmes

[Project Management]

• Facilitate budgeting, prepare funding approval submissions, cost estimates pertaining to the public sector funding process prior to the launch of the initiatives and programmes
• Track initiatives and programmes expenditures and project account closures through collaboration with stakeholders
• Draft and prepare contract specifications and administer activities pertaining to the procurement of required services prior to the implementation of the initiatives and programmes
• Conduct full documentation and keep proper records of the implementation for initiatives and programmes
• Administer the contracts, which includes pre and post contract matters relating to the renovation works and programme related activities
• Any other ad-hoc duties assigned

What we are looking for

The job might be for you if you possess the following qualities,

• Prior work experience in project & facilities/ building management, estate/ tenancy/ contracts management, built environment and public sector related initiative and programmes would be an advantage
• Possesses good analytical, problem-solving and project management skills
• Team player who is resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment
• Enjoy collaborating and taking the lead when needed to carry out plans and objectives
• Able to appreciate the finer details and remain focused on the long-term goals/objectives
• Good writing, interpersonal and presentation skills
• Proficient in Microsoft Office Excel, e.g. toggling excel, functions, coming up with creative presentations
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager--Hawker-Programmes-Department----Contract_JR-10000033671

The Senior Sales Specialist role is a quota-bearing sales persona and the primary purpose is to pursue and land qualified leads identified by the Client Management team and other respective teams. The Senior Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs.

The Sales Specialist will work directly with clients at a variety of levels, as well as internal subject matter experts. A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers.

This roles contributes to the pre-sales process by working with pre-sales architects to create the best solution design for the client. Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

Key Roles and Responsibilities:

• Own and drive pipeline to achieve allocated security budget numbers
• Maintain subject matter expertise in the application services/infrastructure technology domain or solutions set
• Address the technology conceptual challenges during the sales process
• Maintain a comprehensive level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
• Contribute to the knowledge base of NTT Ltd.'s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams
• Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set
• Interact and engage with clients to uncover and understand client business goals
• Articulate the Security solution/deliverables that the client requires, as opposed to the products that they need to buy
• Articulate our value propositions throughout all steps in the sales process
• Conduct functional gap analysis and address business issues raised by clients
• Prepare and conduct client workshops and presentations
• Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets
• Use understanding of the client’s business and depth of knowledge on the Security solutions to personalize the recommended solution in line with the client’s need
• Capable of spotting new sales opportunities within an account and work with the sales teams to drive them to closure
• Pursue and land qualified leads identified by the client managers and other lead generation sources
• Work alongside Client Managers to support the sales process, position technology solutions, and close the deal
• Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets
• Develop and maintain clear account plans for appropriate clients and targets
• Discover,forecast, and run opportunities in the medium and long-term
• Scope and document Security solutions to meet customer requirements
• Identify,assess and highlight client risks that could prove detrimental to the client’s organisation and credibility
• Collaboratively work with sales teams, especially Client Managers, to successfully close the deal
• Partner with internal teams to ensure the scope of work and proposals are tracked and managed
• Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth
• Use sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Knowledge, Skills and Attributes:

• Solid understanding of the technical concepts of Security solutions and display the ability to provide technical consultation and guidance to customers
• Demonstrate success in achieving and exceeding sales and financial goals
• Proficiency in developing and encouraging meaningful customer relationships up to C-level
• Delivery of engaging sales presentations and elevator pitches
• Close attention to maintaining up to date, accurate sales forecast and close plans
• Proficiency in team selling approach
• Comprehensive knowledge of competitors and ability to apply competing successful sales strategies
• Ability to define sales strategy
• Client-centric approach, with ability to understand customer problems and find best-fit solutions
• Flexible to adapt quickly to short, new missions or urgent deadlines
• Negotiation skills to craft solutions that are beneficial to customers, partners, and NTT overall
• Solid business acumen
• Good client engagement and management skills
• Phenomenal teammate, with know how to drive sales teams and collaborate with them

Academic Qualifications and Certifications:

• A Degree in a Technical or Sales field is preferred but not essential
• Certified in industry relevant structured sales methodologies and negotiation skills.

Required Experience:

• Advanced sales experience in a technology or services environment, particularly selling either application or infrastructure solutions
• Advanced understanding of IT Managed Services environment
• Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement
• Advanced experience in selling complex solutions and services to C-Level clients
• Advanced experience in resolving a wide range of issues in creative ways to meet targets and objectives
• Advanced demonstrable experience in networking with senior internal and external people in the specialist area of expertise
• Advanced level capability and the ability to work independently with little instruction on day-to-day workload

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Manage and execute product growth strategy in all market segments
• Understanding the marketing mix concept – managing 4 Ps
• Product and inventory management of appointed product lines
• Conceptualizing of marketing programs, developing of channel and end-customer demand generation
• Engagement and cultivation of strong rapport with partners and vendors
• Gathering of market intelligence on new products, industry trends, competitive development and constant evaluation of potential new product lines
• Product and channel development in the commercial segment
• Go to market planning and execution of vendor’s initiatives
• Able to pitch value proposition of initiatives to both reseller and end user
• To plan and execute program to drive sales and channel intimacy
• Identify New Business Opportunities for product growth
• Managing relationship with internal and external stakeholders
• Providing weekly report
• Collaborating with internal and external stakeholders for GTM

Requirements:

• At least 5 years of experiences in B2B segment
• Diploma/Degree in Business/ Marketing/IT or an equivalent discipline
• Sound knowledge/passion in IT industry/products/solutions preferred
• Passion to work in the technology industry
• Creative with strong interpersonal and communication skills
• Strong team player and customer oriented
• Proficiency in Microsoft Excel

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking an experienced Regional Business Development Manager to drive growth and expand our client base across the assigned region. Reporting directly to the Chief Revenue Officer, the ideal candidate will have a strong background in sales, preferably within the automotive industry or related technology sectors.

Strategic Development: Create and implement regional sales strategies to meet or exceed revenue targets. Identify and pursue new business opportunities within the automotive industry and other potential sectors.

Relationship Building: Cultivate and maintain strong relationships with key decision-makers in target companies. Represent Appvantage at industry events, trade shows, and conferences.

Sales Expertise:

• Prepare comprehensive sales proposals and presentations for potential clients.
• Manage existing client accounts, ensuring high levels of customer satisfaction and identifying upsell opportunities.
• Collaborate with internal teams to create tailored digital solutions for clients.

Market Intelligence: Provide valuable insights on market trends and competitor analysis to inform company strategy. Manage and report on sales pipeline, forecasts, and key performance indicators.

Leadership and Reporting: Regularly update the Chief Revenue Officer on regional performance and strategic initiatives.

Job Requirements

• Educational Background: Bachelor's degree in Business, Marketing, or related field.
• Experience: At least 5 years in business development or sales, preferably in automotive or technology sectors.
• Track Record: Proven history of meeting or exceeding sales targets.
• Industry Knowledge: Strong understanding of digital technologies and their applications in various industries. Familiarity with automotive industry trends and challenges.
• Communication: Excellent communication, presentation, and negotiation skills.
• Tech-Savvy: Proficiency in creating compelling proposals and presentations. Experience with CRM systems and sales management tools.
• Mobility: Ability to travel within the assigned region.
• Client Management: Demonstrated success in account management and customer retention.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Work closely with Management team from Japan HQ on developing digital marketing strategy in the Asian region
• In-depth knowledge of the Asian FMCG market
• Build innovative solutions, leveraging marketing strategy and technology to impact business targets and client experience
• Drive frowth through vendor research and outreach through audience targeting, emerging media channels, digital analytics capabilities and personalisation
• Develop and execute marketing strategies and advertising campaigns involving social media
• Results orientated and high business acumens
• Ability to work with diverse nationality and culture from high level managements to operational teams
• Good channel management skillset
• Maintain consistency in policies and procedures.

Requirements:

• Minimum qualification Bachelor of Business/Marketing or relevant field
• Minimum 5 years of relevant experience preferably in FMCG industry
• Sound knowledge in FMCG market.

Are you a self-motivated and ambitious individual looking for a career in the corporate banking industry? Do you want to work in a fun and collaborative environment where personal growth is a top priority? SMT, one of Singapore's leading SME comparison platforms, is looking for talented individuals to join our team as Business Development Executives.

At SMT, we offer unlimited earning potential with a base salary of $1800- $3000/ month and uncapped commission. We also offer annual base salary revisions and a structured learning and development program to help you reach your career goals. Our senior team leads are dedicated to supporting your personal growth and helping you succeed.

As a Business Development Executive, you will be responsible for managing the entire end-to-end consulting process of cold-calling business owners, accessing their eligibility, and closing the deal. You will ensure proper admin work during the application and backend work of collecting fees due at the end of the deal.

We welcome self-motivated individuals with a growth mindset and exceptional communication skills.

If you have a competitive edge and are driven to succeed, we want you to be a part of the growth of SMT group as a whole. We believe in a dress-down culture on Fridays and a 5-day workweek. You'll work with like-minded people in a fun and collaborative environment. Join us today and be a part of defining what the company will look like in years to come.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Requirements

* Experience in the relevant industry

* Hiring and supporting staff, conducting reviews of their performance

* Managing inventory, including beauty, bath and treatment products, negotiating with vendors and ordering supplies and equipment

* Communication, Interpersonal skills, Self-motivated with a results-driven, Problem-solving skills

* Maintaining a client database

* Perform Massage, Foot Reflexology

* Able to work long hours with prolonged period of standing, weekends/PH

Responsibilities

* Opening and Closing, Close daily sales counter

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Manage and coach employees

* Assigning tasks and coordinating staff and facility schedules

* Ensuring the workplace meets hygiene standards and complies with all health and safety regulations

• Develop project scopes and objectives

• Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects

• Oversee the timely delivery of all projects, ensuring they remain within scope and within budget

• Allocate resource and ensure their availability

• Prepare a detailed project plan to track progress

• Monitor project performance with the help of appropriate systems, tools and techniques

• Vehicles Management

• Work Pass applications and renewals, Update and maintain WICA records, medical insurance claim to relevant authorities

• Process payroll and other government related matters eg. CPF / IRAS submissions, tax clearance, government claims

• Handle day to day operations for purchasing, new product sourcing and/or supplier quality management

•Ensure discrepancies in purchases, purchase orders and invoices are reconciled at end month to process payment to suppliers

We are one of Asia's leading content providers, producing documentaries, entertainment, children's programming and formats.

We are looking to hire a Operations Manager who in keen to manage our production and post departments.

The person must be:

1) experienced in producing films or videos and have worked with other companies in this area and also familiar with Singapore crew and production processes.

2) good knowledge of post production and operations of a post department.

3) mature and keen to teach, train and guide the new members on their productions.

4) organised and passionate about managing logistic, crew and cost etc.

5) able to multitask and handle different teams and projects at the same time

7) able to manage the teams going for outdoor or overseas shoots

8) able to write and speak well

Job Scope:

1) Manage the producton and post departments and ensure that the operation run properly.

2) Allocate resources and manage budgets accordingly.

3) Train new and young production members

Full CV is required with the application.

Only shortlisted candidates will be contacted.

We are looking for an experienced Product Manager who is passionate about building products that enhance the guest experience in the hotel industry. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy for the hospitality sector.

RESPONSIBILITIES

• Gain a deep understanding of the hotel guest experience, identify and fill product gaps, and generate new ideas that grow market share, improve guest satisfaction, and drive growth within the hospitality industry.
• Create buy-in for the product vision both internally and with key external partners in the hotel sector.
• Determine product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; and costing special and customized services for hotels.
• Translate product strategy into detailed requirements and prototypes tailored to the hotel industry.
• Scope and prioritize activities based on business and guest impact in the hotel sector.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources, specifically for hotel-related products.
• Drive product launches including working with other product team members, sales teams, and marketing teams focused on the hospitality market.
• Evaluate promotional plans to ensure they are consistent with the product line strategy for hotels and that the message is effectively conveyed to the hospitality audience.
• Assess market competition by comparing the company's hotel-related products to competitors' offerings.
• Support presales engagement with hotel groups for adoption of services.
• Act as a product evangelist to build awareness and understanding within the hotel industry.
• Represent the company by visiting hotel partners and customers to solicit feedback on company products and services.

REQUIREMENTS

• Proven work experience in product management or as an associate product manager, preferably within the hotel or hospitality industry.
• Proven track record of managing all aspects of a successful product throughout its lifecycle in the hotel sector.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management in the hotel industry.
• Solid technical background with understanding and/or hands-on experience in software development and web Technologies related to the hospitality market.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done in a hotel environment.
• Skilled at working effectively with cross-functional teams in a matrix organization, specifically within the hotel sector.
• Excellent written and verbal communication skills, with a focus on the hospitality industry.
• Degree in Hotel Management, Computer Science, Engineering, or equivalent preferred.

JOB SCOPES

-Manage and supervise staff of assigned properties

-Be responsible for the day-to-day operations of all the sites

-Plan, execute and supervise all the facilities' management and operational activities

-Conduct meetings, project co-ordination in residential/Commercial strata development

- Lead a team of technical officers or technicians in troubleshooting, preventive management and breakdown maintenance

JOB REQUIREMENT

-Candidate with self drive possess Professional Certificate/ Diploma or degree in Estate Management or related disciplines.

-Previous experience in managing condominiums, industrial or commercial buildings.

-Good interpersonal, communication and leadership skills

-Knowledge of Management Corporation Strata Title (MCST) and Building Maintenance & Strata Management (BMSM) Act

MULTIPLE LOCATIONS AVAILABLE

Role Profile

This role supports the planning and execution of projects through monitoring project progress and following up with stakeholders on the completion or delay of project phases.

Key Responsibilities:

• Managing site progress, technical specifications and manpower resources
• Running the project within the allocated budget
• Sizing up the costing for variation order if there is additional and alternation work
• Preparing the project implementation schedule, carrying out the implementation, monitoring delivery, site installation, inspection and handover schedule in accordance to planned project schedule
• Conduct project meetings, site surveys, prepare project submissions, system designs and installation drawings
• Communicating with stakeholders regarding project needs and goals
• Contribute to the planning and development of projects
• Supporting the coordination and management of projects
• Researching information as required
• Admin tasks such as preparing invoices, estimates, scheduling meetings
• Keeping track and reporting on project progress

Competence (Knowledge, Skills and Abilities):

• Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
• Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
• Skills in relating to and servicing the end-users with a win-win mind set
• Skills in people management and employee development

Requirements:

• Full understanding of design and approval process
• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Degree in Electronics & Computer Engineering or related discipline
• Minimum 9 years of engineering or IT experience, with 6 years’ experience in the management and implementation of Integrated Security Management System (ISMS) works
• Non-Degree holder with minimum 12 years of relevant experience may be considered

Responsibilities:

• Develop and establish the project budget and schedule, including the analysis of costs and budget estimates.
• Identify the employer's requirements and create the project brief accordingly.
• Advise management on the selection and appointment of the project team.
• Oversee the appointment process for project consultants.
• Lead and coordinate the project team.
• Ensure projects are completed successfully, adhering to the set timeline, budget, and quality standards.
• Manage all phases of the project, from design to implementation and final completion, while meeting client expectations.
• Handle project financial management and provide progress updates to management.
• Attend project meetings and document meeting minutes.
• Prepare and present detailed progress reports on construction activities to management regularly.
• Oversee communication, integration, and flow of design and project information.
• Manage the delivery of design, project schedules, and construction critical path activities.
• Review proposed designs to ensure alignment with the project brief.
• Advise on procurement strategies, tender evaluations, and contractor selections.
• Monitor and report on project progress.
• Supervise on-site work to ensure adherence to set targets.
• Ensure project safety standards are in line with ISO45001 requirements.
• Maintain workmanship standards that meet industry best practices and project requirements.
• Provide detailed daily updates to management on project status.
• Manage the handover process upon project completion.

Requirements:

• Diploma/Bachelor's Degree in Engineering, or any equivalent professional qualifications
• Brings along at least 3-5 years of experience in building/construction related project experience
• Experienced in planning resources effectively and meet tight deadlines
• Able to adapt into a fast pace environment
• Team player with strong interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

As a key member of Group Finance, you will be responsible to manage certain finance activities, including financial planning and analysis, accounting and costing.

Reporting to the Chief Financial Officer and Group Senior Finance Manager, you will play an important role in the Finance function of the Group, ensuring that the financial performance of the operation business units aligns with the overall strategic goals of the Group. You will work closely with all other functional teams, including Operations, to provide strong support to deliver operating and profitability goals.

This role requires strong analytical, leadership and communication skills, as well as the ability to adapt to regional market dynamics and regulatory requirements.

Responsibilities

Financial Planning

· Develop the Group’s financial planning, aligning with corporate objectives

· Collaborate with finance teams from various plants to gather and analyse financial data, ensuring accuracy and completeness

· Maintain financial models and forecasts to support budgeting, planning, and strategic decision-making

· Analyse historical financial data and industry trends to make informed projections

Budgeting and Forecasting

· Oversee the annual budgeting process for multiple manufacturing plants within the Group, ensuring alignment with corporate goals

· Continuously monitor and update forecasts to reflect changes in business conditions and performance

Financial Analysis and Reporting

· Conduct comprehensive financial analysis of manufacturing costs, production efficiency and operational performance across the Group’s manufacturing plants, including variance analysis and trend analysis, to identify key drivers of financial performance

· Analyse product profitability, pricing strategies and cost structures to optimise revenue and minimise cost

· Provide insights and recommendations to improve financial results and cost-efficiency

· Prepare detailed financial reports, variance analyses and forecasts for senior management and stakeholders

Performance Measurement

· Monitor and track key performance indicators (“KPIs”), evaluating operational efficiency, yield rates, inventory turnover and production cycle times etc, identifying areas for improvement and efficiency gains within manufacturing processes

· Work with the Business Intelligence team to develop performance measurement tools and dashboards for real-time tracking and reporting of performance of manufacturing plants

Capital Expenditure Analysis

· Evaluate financial justification for manufacturing-related capital projects and equipment investments

· Assess the return on investment (“ROI”) and payback period for capital expenditure proposals

Strategic Planning and Investment Evaluation

· Contribute financial insights to the development of the Group’s strategic plans by providing financial insights and analysis

· Evaluate investment opportunities, including new technologies, automation and process improvements, conducting detailed financial feasibility studies

Cost Management and Optimisation

· Analyse manufacturing and operational costs, identifying cost savings opportunities and optimising processes

· Implement cost control measures across manufacturing plants, ensuring alignment with industry best practices

Compliance and Risk Management

· Ensure that financial activities comply with relevant accounting standards, regulations and tax requirements

· Assist with internal and external audits as necessary

Experience

· Minimum 10 years of experience in audit, accounting, regional/group FP&A roles in progressive MNCs/large regional groups in manufacturing

· Strong cost accounting knowledge

· Strong analytical skills, including expertise in financial modelling, budgeting, forecasting and variance analysis

· Strong command of the English language, able to read and converse in Mandarin with our China colleagues and the general ability to communicate clearly is essential

· High proficiency in Excel and PowerPoint for data analysis and presentations

· Able to lead and work across multiple projects simultaneously in a timely manner, to implement applications and/or improve processes

Qualifications

Bachelor's degree in finance, accounting, economics, or a related field

Competencies

Technical

· Accounting (IFRS)

· Manufacturing Costing

· FP&A (Management Reporting, Analysis, Budgeting)

· Governance & Risk Management

· Corporate Finance

Non-Technical

· Organised, good eye for details and error-free work

· Positive attitude, fast learning, adaptable and strong initiative

· Performance and results driven

· Analytical and solution focused

· Customer and stakeholder oriented

· Agile and innovative

· Resourcefulness and cost conscious

· Developing self and others

· Governance and ethics

Leadership (if applicable)

Has the potential to move up one level

Must need to work on weekends and Public holidays
Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
Coordinating, monitoring and reporting on daily operations.
Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
Ensuring the store environment complies with health and safety regulations.
Maintaining a clean, organized and aesthetically pleasing store front.
Resolving customer complaints and concerns in a timely manner.
Ensuring that store policies and procedures are followed.
Providing accurate information (e.g. product features, pricing and after-sales services)
Answering customers’ questions about specific products/services
Keeping the store fully stocked
Maintaining the highest level of visual merchandising and store conditions
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Stay up-to-date with new products/services
Delivering exceptional sales services for improved customer satisfaction
Interacting with customers and identifying their needs and preferences
Operating cash registers and point-of-sale machines
Receiving and verifying the quality and quantity of new shipments
Enforcing in-store security and health and safety procedures and regulations
Follow instructions and complete tasks assigned by superiors
Coach and support other team members
Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
Maintain and monitor store inventory
Ensure that the store is clean, safe and presentable for customers
Greet and assist customers as necessary when other sales associates are busy
Conduct regular audits of the store’s physical and practical condition to ensure quality
Maintain product levels appropriately
Interact with the public via social media and maintain the store’s online presence
Process sales when necessary
Generate and review daily sales report

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

· Lead the team and ensure the service standards are upheld

· Ensure smooth day-to-day operation of the restaurant

· Obtain sales target and KPIs given by the management

· Promote positive work environment

· Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

· Assist in sending daily sales report

· Find ways to improve operations

· Enhance the customer experience and ensure customer satisfaction

· Work with kitchen team on purchasing of supplies

Job Requirement

· Strong communication, interpersonal and management skills

· Team Player

· Initiative

· At least 5 years and above of experience in a F&B outlet

· Ability to professionally address customer complaints

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed