Report to : General Manager
Responsibilities
- Process sales orders, manage bookings, and update client databases
- Coordinate with kitchen staff to ensure timely and accurate order fulfillment
- Handle customer inquiries, complaints, and feedback via phone, email, or in-person
- Prepare and send out invoices, receipts, and other financial documents
- Maintain accurate records of sales, customer interactions, and marketing efforts
- Assist in developing and implementing marketing strategies to increase sales and customer engagement
- Collaborate with the operations team to achieve sales targets and business objectives
- Manage kitchen inventory and ordering of ingredients, supplies, and equipment
- Assist with menu planning, recipe development, and cost control initiatives
- Upload and maintain menu items on online portals and applications.
- Perform other administrative tasks as assigned by management to support kitchen operations
- Assist with event planning, coordination, and execution (e.g. catering, parties, corporate events)
- Conduct kitchen audits and implement improvements to workflows and processes
- Assist with staff recruitment, training, and performance evaluations
- Cover duties of other team members during absences or peak periods
- Participate in menu engineering and pricing strategies
- Assist with delivery logistic arrangements.
- Any other ad-hoc task assigned by General Manager
Qualifications:
- 1-2 years of experience in sales administration, kitchen operations, or a related field
- Proficient in Microsoft Office and Google Suite
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of food safety and handling practices
- Fresh graduates welcome.
