At & Other Stories we emphasis the customer contact and in offering a personal and highly qualitative service in the store. Being part of our store team makes you the first person our customers meet and an important ambassador for & Other Stories. Your styling know-how brings something special to our store along with a fashion expertise that keeps you up to date with the mood of our ever-changing industry. Our customers find new inspiration from your personal style and can always rely on your ability to give styling guidance from the heart. Sales Advisor is one of our most important positions, and a great way to start your career with us. Many of our managers started on the sales floor, where it’s all about excellent customer service as we speak from the heart and have a personable way that makes everyone feel welcome. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.

Your responsibilities:

The job of an &Other Stories Sales Advisor comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

• Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.
• Awareness of the stores goals and sales figures as well as being familiar with applicable procedures and guidelines
• Actively working with garments – ensuring our high standards are always maintained.
• Knowledge about garments/fabrics and garment care
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales and regular seasonal campaign’s.
• Following our store routines, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in Singapore!

We seek a dedicated & passionate Full Time Retail Sales Executive, a character that is responsible, diligent and self-motivated. The Retail Sales Executive will be responsible for maintaining high levels of customer satisfaction, ensuring that store displays are in accordance to guidelines and that inventory is well-replenished at all times.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy
• Contribute creative ideas to build / develop strong regular clientele

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions
• Inventory replenishment
• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Work closely with the Store Manager & Assistant Store Manager to achieve KPI(s) and for any other store related matters
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

• Passionate about the beauty retail industry & customer interaction
• Minimum Diploma holder & 20 years old & above
• Experience in working within the retail environment (Beauty retail is a plus)
• Must be a positive team player who desires to contribute
• Self motivated, open-minded, proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving and planning skills
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Medical & Dental benefits
• Meal Allowance
• Performance Bonus
• Staff discounts

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in Singapore!

We seek a dedicated & passionate Part Time Retail Sales Executive, a character that is responsible, diligent and self-motivated. The Retail Sales Executive will be responsible for maintaining high levels of customer satisfaction, ensuring that store displays are in accordance to guidelines and that inventory is well-replenished at all times.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions
• Inventory replenishment
• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

• Passionate about the beauty retail industry & customer interaction
• Minimum GCE O Level & 20 years old & above
• Experience in working within the retail environment (Beauty retail is a plus, no experience is welcome to apply)
• Must be a positive team player who desires to contribute
• Self motivated, open-minded, proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving and planning skills
• Able to work shifts / weekends & public holidays
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Staff discounts
• Salary $12 - $15 / hr

Responsibilities:

• Direct and monitor the work flow of the entire office.
• Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed.
• Develop and manage operating budgets.
• Day-to-day staff management and development including recruitment, hiring, performance coaching and annual reviews for direct reports—all with full support of corporate office.
• Ensure training and direction for new and existing sales members.
• Act as a liaison between the customers and operations staff.
• Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
• Monthly financial analysis: including determining overall success of current customer profiles.
• Ensure all necessary documentation is accurate and timely.
• Act as a player and a coach – bring on new business, in addition to coaching the sales representatives.

About the job

In your role as an intern in the Sales and Supply Support team, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the store and Supply and Availability, Service Office matrix.

Your assignment

• You will assist in the stock inventory process to secure highest stock accuracy level.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Carry out qualitative and timely administration of parameters in the system to prevent unnecessary orders to manage healthy range frame.
• Check and follow up on order creation to achieve healthy stock structure and capacity.
• You will shadow the Sales and Supply support specialist to learn about our role in the Commercial team.

Your profile

• You can perform routine tasks.
• You have an eye for detail and analytical.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You are proficient in MS Office / Excel.
• You can commit to work on public holidays and weekends.

What the role involves:

1. Need to manage a team of Sales Supports and Helpdesk, on top of supporting accounts.
2. Need to demonstrate leadership skills to the team and to work closely with other team leaders to achieve organisational goals and objectives
3. Liaise and coordinate with Yusen global offices/agents with regards to sales-related enquiries and routing orders received.
4. Provide in-house support to the Sales Personnel & own accounts on sales quotations, RFIs, SOPs, RFQs and enquiries pertaining to targeted and current accounts
5. Need to physically front clients and support existing key accounts on the maintenance and business development.
6. Need to take the lead on the escalations and business implementations of the allocated existing clients and organise the needed meetings internally with corresponding business units.
7. For accounts supported, need to collaborate with network offices & Tender team to reinforce strategy for tender nominations.
8. Follow-up on client quotations and enquiries within stipulated time period.
9. Generate weekly/monthly reports for customers, in accordance to their requested format.
10. Follow up on clients outstanding payment in terms of escalations, invoice verification issues and handle rate disputes.
11. Maintain customer tariffs in server adequately
12. Manage FMC filing and rates maintenance for accounts with which we are the Business Owner.
13. Arrange credit facility approval for new clients.
14. Follow up and arrange triangle shipment billing instructions with respective business units
15. Visit customers independently to support their current business needs, with the aim of business retention.
16. Take the lead in discussions with client and AFF/OFF members with regards to service recovery, first level of escalations, etc.
17. Facilitate on preparation of periodic business reviews.
18. Perform other job duties as requested by the Immediate Superior / HOD

Required Skills, Experience & Qualifications:

• At least 10 years of relevant working experience in freight forwarding/logistic/supply chain industry or related field with leadership role working experience.
• Good Leadership and interpersonal skills
• Excellent verbal and written communication
• Well organized
• Positive attitude and able work under pressure with tight deadlines
• Strong analytical, planning, organizing skills and meticulous.

Work Location:

2 Changi South Avenue 2, Singapore 486354 (Nearest MRT: EXPO)

Work week

5-day work week (Mondays to Fridays: 8.30 am to 6.00 pm)

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity, and expertise, both in France and throughout the world. Our House is an open and highly focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful, and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION _________

Drive Excellence in Visual Merchandising

POS Materials

• Achieve high visual merchandising standards across all touchpoints within SEA Counters.
• Responsible for launch update – ensure timely set up and high execution standard across counters.
• Maintain planogram database for all S.E.A counters
• VM Education: Guide teams in achieving the most qualitative and consistent in store presentation.
• Development / validate comprehensive VM guideline for field’s execution  
• Act in alignment to the organization’s business objective & to propose relevant ideas to support
• Orientate monthly counter photo reporting between RM & VM Team

Forecast & Inventory Management

• Responsible for Novelty POSM forecast and allocation.
• Manage Basic POSM order requests from various stakeholders (RMs, field Team, field observation, maintenance, new counters openings etc.)

Counter Opening and Upgrades

• Develop VM guidelines for new / counter renovations, in accordance with Region’s assortment
• Participate in real estate design discussions, collaborate with Retail & Architects to generate optimized store layouts
• Provide solutions for Temporary counter while upholding brand equity & budgets.
• Maintain effective communication between key stake holders and contractors.

Trade Planning & Execution

• Work with area manager on animation strategy and plan full year trade calendar for region
• Lead discussions with retail teams to streamline retail-tainment concepts and execution
• Collaborate with regional team to ensure design adheres to brand principles
• Coach and guide trade executive on event conceptualization based on animation strategy, and to oversee design and production
• Guide trade executive on external stakeholder liaison eg. retailers for animation bookings and coordination, event agency management
• Work with trade executive on post event reporting – consolidate photos, sales results, feedback for internal evaluation
• Be jointly accountable with RMs on sales performance and ROI of trade events

Budget Management

• Maintain effective budget management across P&L lines - F24/F26/G25/G26/F23
• Work closely with Area Manager and Finance to ensure budget utilization is within control.

E-Retail

• Accountable to grow e-comm sales, market share and ranking as well as increase e-comm business share to Total Dior
• To build accelerate on all visibility & touchpoints on e-corners to reinforce brand image.
• Manage product assortment and drive online store mechanics for Dior e-retail corners in SEA
• Drive direct retailer relationships and to identify new e-retail opportunities with retailers
• Negotiation of digital animation plans with retailers
• Garner and analyze market & consumer data to present actionable insights for strategic planning.
• Collaborate with Regional Digital team for proposal of launch marketing plan and e-retail activations.
• Collaborate with Regional Digital team to develop and implement a seamless omnichannel for S.E.A.
• Site content review – site monitoring of E commerce and Competitor status

Traveling Requirements: 20-30% (Depending on Travel restrictions)

WHAT CAN WE OFFER?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

Be part of the marketing team to oversee a series of events to deliver engaging omni-channel marketing campaigns to increase event branding, attendance, and partnership collaborations.

Marketing Planning & Execution

• Develop and monitor development of marketing assets
• Manage and develop content for event website, EDMs, social media platforms and online channels
• Manage event registration system and on-site registration i.e. Facilitate online & on-site registration, send email confirmations and attending to enquiries
• Management of photographers and videographers for event coverage
• Supporting the marketing team in administrative tasks

Analytics & Lead Generation

• Use of online / enterprise systems for marketing purposes and database management
• Data Management including data mining to improve customer segmentation and targeting as well as campaign performance
• Measure customer satisfaction by developing surveys and provide insights
• Track, evaluate and report results for marketing campaigns

Partnership and Collaboration

• Manage working relationship with creative agencies and vendors
• Preparation of publicity contracts & materials to engage trade media partners and local media

Our client a major NVOCC is looking for a Sales and Marketing Executive

Issuing proper bills of lading and assuming responsibilities for the shipments.

To develop strong business building relationships with existing and new customer base.

To be fully accountable for meeting individual key performance indicators and targets.

Meeting sales forecast and target.

Submit regular reports covering sales activities from sales to servicing of current clients and develop new business.

Coordinate with freight forwarders and coordinate internally for import and export shipments.

Compliance, reviewing, and implementation of internal controls simultaneously.

Assist in the planning and controlling in marketing of our shipping services.

Monitoring the day-to-day operational functions flowing smoothly.

Assist in management and direct all operational activities in meeting both company and customer expectations.

Inventory tracking and control.

To be the point of contact in daily management and ensuring smooth execution of overall booking space with feeders/vessel operators.

Monitor and ensure prompt and accurate submission of permits and prompt delivery and clearance of shipment.

• Be a good team player
• Results-oriented
• Good interpersonal skills
• Willing to work beyond office hours
• Minimum 1-2 years of working experience preferred
• Training will be provided for those keen to learn

Chan Chee Meng
EA 07C3069
R1110620

About our Company

We are a global team operating a health and wellness brand serving over 2 million customers worldwide. We have a team of ~40 full-time employees globally, headquartered in Singapore. Our brand generates more than $100M per year in revenue and operates profitably with close to 100,000 monthly subscribers. We continuously strive to bring the best functional products to improve women's health, with a focus on making our products clinically-influenced yet approachable to everyday consumers.

Overview of the Role

As we’re building the infrastructure to enable and support the next leg of growth ($500M to $1B), we’re looking for a Senior Data Analyst to lead efforts in managing and analyzing marketing, financial, and operations data to enable and support business growth opportunities. You will report to the Head of Growth and work across functional areas to translate complex and sometimes unstructured datasets into actionable insights to identify new growth opportunities or optimize efforts in existing projects. This role focuses on growing or optimizing the following metrics:

• Average order value (AOV)
• Conversion rate (CVR)
• Lifetime value (LTV), which includes interim values like 3, 6, and 12 months
• Payback periods
• Subscription churn and recovery
• …and other growth metrics, if any

The core responsibilities for this role include:

• Developing forward-looking data analysis capabilities for a women’s health brand with long-term growth ambitions
• Building and managing a team of data analyst(s) and data assistant

Part 1: Develop Right-Sized Data Analysis Infrastructure

• Audit data analytics needs for the organization with growth and marketing needs in mind
• Recommend and implement right-sized data management solutions (including but not limited to data warehouse, visualization, programming language, etc.) to meet present and mid-term needs (e.g. BigQuery, Fivetran, Tableau, PowerBI)
• Establish and refine data models within the database to ensure efficient data storage and retrieval.
• Create and optimize SQL queries, views, and stored procedures. 
• Contribute to solutions for real-time data retrieval from various sources, including API integrations and new platform solutions selection.

Part 2: Enable Marketing Insights

• Marketing is our growth engine, so enabling marketing-related insights is a core priority for the data team before all else.
• Increase access to internal data sources including but not limited to post-purchase KnoCommerce surveys, customer surveys, clinical trial results, business performance data across Shopify, Amazon.com, Walmart.com, Meta, Google, Helium10, Hyros, etc. using data management and visualization tools
• Increase access to external and relevant data sources including but not limited to macro data sources like Amazon.com, iHerb, industry research studies, CPI, DTCCI, etc. and micro data sources like Meta Ads library, Google Ads transparency center, ad spy tools like Atria and Foreplay, etc.
• Using experienced knowledge of acquisition and retention marketing KPIs, synthesize data across multiple sources to develop insights and to tell a story with data. 
• Develop actionable optimization recommendations.
• Use advanced segmentation methodologies to group customers by cohort, lifetime value, products purchased, etc. Build models to predict lifetime value and score customers on dimensions such as likelihood to buy.
• Analyze Customer Retention and Behavior. Examples:
• Analyze Subscription Retention Rates: Assess retention rates and compare group performance.
• Perform Cohort Analysis: Conduct analysis to understand customer behavior on first and second purchases, and channel-based behavior.
• Incrementality Tests for Campaigns: Video lifts and whitelisted campaigns on customer behavior.
• Analyze Brand and Promotions Impact. Examples:
• Measure and Monitor Brand Changes: Track and analyze the impact of brand changes.
• Analyze Impact of Free Shipping Offers: Assess the impact of offering free shipping to specific regions.
• Conduct Promotional Analysis: Evaluate the effectiveness of various promotions and marketing campaigns.

What working with us looks like

First few weeks

• Company onboarding: Our team member will introduce you to the company and share more about our business and background with you 
• Team onboarding: Our team member(s) will introduce you to the marketing team and operations, and guide you through your responsibilities. You will likely take 2-3 weeks to familiarize yourself with your routine and tasks. A buddy will be assigned to you so you can reach out anytime you need help
• Career review:
• Informal: After 4-6 weeks
• Formal, 1st: After 3 months
• Formal, 2nd: After 6 months

Preferred Qualifications

• Bachelor's degree in Computer Science, Statistics, Mathematics, Marketing, or another research-related field.
• 5+ years of experience as a Data Analyst or similar role, demonstrating expertise in AI-driven analytics and marketing insights.
• Strong understanding of marketing concepts, particularly AOV, LTV, conversion rates, and customer acquisition costs, coupled with expertise in leveraging AI for marketing intelligence.
• Excellent communication and presentation skills, especially in conveying insights to non-technical stakeholders.
• Experience with Git and code management practices.
• Proven ability to work independently in a fast-paced environment
• Experience leading or managing teams preferred

Soft skills

• Meticulous: Pays close attention to details
• Process-oriented: Thinks through potential scenarios in detail to verify and confirm the right setup
• Numbers-driven: Familiarity and comfort working with numbers
• Love for Problem-solving: Has a positive attitude when problems surface, and focuses on finding a solution
• Intellectual curiosity: Openness and curiosity in learning new things, including knowledge and tools

Technical skills

• CRM: Shopify, Hubspot, Salesforce, or something similar
• Marketing API: Familiarity with Supermetrics or something similar
• Marketing attribution tools: Familiarity with Google Analytics 4, Hyros, TripleWhale, Northbeam, or something similar
• Data visualization tool: Familiarity with Tableau, Google Data Studio, PowerBI, or something similar
• Data science language: Familiarity with Python, R or something similar

Work Arrangements

• For Singapore-based team members, working hours are fixed, from 10am to 7pm SGT from Mon - Fri
• For remote team members, your working hours will be discussed prior to employment
• Lunch is one hour and flexible (you can decide what time to take your one hour off)
• Once-a-week team meetings (time TBD), with shorter check-in calls throughout the week when necessary

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.

We are looking for engaging, curious, collaborative, results-driven and customer-obsessed Sales Development Representative’s (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account.

You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. Please note that this role would be on a hybrid work model.

• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers
• Conduct proactive research on accounts using Google, LinkedIn, Lusha and other tools you will be provided.
• Profile assigned accounts by developing an understanding of the accounts’ business and technology challenges, opportunities, drivers, and market positioning.
• Drive outbound ‘named account’ prospecting to generate new logo business opportunities, call into senior IT management and liaise with C-Level and senior IT management contacts.
• Educate prospective customers on the value of Dynatrace enterprise solutions and qualify opportunities with business potential.
• Support prospect and community awareness and education of Dynatrace solutions and trends across social media channels.
• Follow up on inbound enquiries and leads generated through our APAC marketing campaigns and provide feedback to marketing on the quality of these leads and prospects.
• Perform analysis on CRM (Salesforce) to track activities, attend weekly territory forecast meetings and update team on progress of identified activities.
• Meet and exceed your defined target of qualified opportunities per quarter.

About the job
Reporting to the Sales Manager, you lead your team in developing the IKEA business and your respective HFB (Home Furnishing Business).

Your assignment

• You come up with business and action plans for your responsible areas and manage resource effectively.
• You optimize sales and profitability, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
• You act quickly on commercial opportunities and customer feedback, keeping an active eye on competition and take appropriate action when necessary and communicate with your matrix partner in the Service Office.
• You collaborate effectively with your matrix partner in Service Office to attain better results.
• You cultivate good working relationships with your commercial team and drive all commercial agenda within the team.
• You secure and develop our customer base through effective range presentation and sales steering, thereby ensuring an inspiring and enjoyable shopping experience for all IKEA visitors.
• As a leader, you are also to lead and develop your team by providing coaching and regular engagement.
   

Your profile

• You have at least 5 years of experience in a fast-paced retail industry and in a commercial environment.
• You have an interest in home furnishing and people’s everyday life at home.
• You are self-motivated, analytical, and good at implementing commercial strategies, and guiding your team towards sales maximization.
• You have a proven ability to work as part of a team and actively selling through understanding your customers and their needs.
• You are a problem solver and decision maker, good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail environment.
• You are a strong and effective communicator; multi-tasking is second nature to you in the course of working with co-workers of all levels, both within and outside IKEA.
• You have strong leadership capabilities and able to guide, coach and lead a team of coworkers to excel as Sales Associates.
• You demonstrate strong leadership abilities in managing your commercial team.

Our Client a local Maritime company based in Singapore is looking for a Marketing Director, to lead the marketing efforts of our client, a reputable company in the maritime industry. You will be responsible for developing and implementing comprehensive marketing strategies to strengthen the brand presence and drive business growth.

Key responsibilities:

• Develop and execute innovative marketing campaigns to increase brand awareness and generate leads
• Collaborate with cross-functional teams to develop compelling marketing materials, such as brochures, presentations, and website content
• Monitor market trends and competitors' activities to identify opportunities and develop strategic marketing plans
• Analyze marketing data and metrics to measure the effectiveness of campaigns and make data-driven decisions
• Manage the marketing budget and allocate resources effectively
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers
• Stay up-to-date with industry advancements and propose innovative marketing strategies

• Proven experience in Sales and Business Development in China and Middle East Market or similar role in the maritime industry
• Demonstrated success in developing and implementing effective marketing strategies
• Strong understanding of digital marketing channels and techniques
• Excellent leadership and team management skills
• Creative thinking and problem-solving abilities
• Strong analytical and strategic planning skills
• Excellent communication and presentation skills
• Bachelor's degree in Maritime or a related field
• Knowledge of the maritime industry and market trends
• Mandarin Speaker is an advantage as this posiiton require to be dealing with Mandarin speaking clients

Chan Chee Meng
EA 07C3069
R1110620

The Visa Global Digital Sales team is a newly formed global sales organization with an opportunity to be a tremendous revenue growth engine for the company. The senior director of digital sales will be part of an exciting new team that is at the forefront of establishing cutting-edge opportunistic sales motions leveraging AI and automation, digital marketing and analytics to drive impactful demand response and targeted sales coverage.

We are looking for an experienced Digital Sales Leader to develop a strategy and build an organization that can successfully scale. The Digital sales leader is an essential role in the future state and structure of our global sales strategy, focused on the people, best practices and tools necessary to sustain long-term growth and profit. In addition to requisite passion, skills, and experience, you will have a consistent track record in building and leading high performing teams that exceed revenue targets while developing deeper client and partner relationships.

The Senior Director of Digital Sales Leader

• Develop global framework for digital sales team and supporting coverage plan for Visa’s longtail customers including identifying, developing, and implementing effective sales plans and strategies in partnership with regional digital sales leaders

• Develop end to end sales motions to support inbound and outbound sales strategies for longtail client and partners

• Work together with other leaders across the company (e.g. Marketing, Finance, regional sales teams, CS, etc.) to execute cross-functional key initiatives in support of the launch of the digital sales centers and coverage strategies

• Partner with regional sales center leads to accurately forecast sales opportunities and deliver monthly sales and revenue quota to ensure profitability goals are achieved/exceeded

• Continually evaluate and deploy new and improved digital sales processes and methods

• Provide ongoing coaching to Regional Digital Sales leaders to achieve targets and execution of strategic initiatives

• Build skills, confidence, and trust with digital sales teams and provide developmental feedback for continuous improvement

• Conduct regular account reviews with direct reports to ensure maximum sales efforts

• Conduct presentations to internal and external executive decision-makers

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. 

Position Purpose:
We are seeking a dedicated and detail-oriented Sales and Admin Executive to join our team. This role is pivotal in maintaining accurate customer records, managing payment collections, and ensuring seamless processing of orders and returns. The successful candidate will work across multiple channels, perfumery/wholesales, handling various administrative and accounting duties.

Principal Accountabilities:

Customer Responsibilities:

• Customer File Management: Regularly update and maintain customer files to ensure accurate and current information.
• Payment Collection: Efficiently manage and track payment collections for client, ensuring timely and accurate processing.
• Exchange/ Return/ Credit Note (CN) Processing: Handle all exchange, return, and credit note requests for customers.
• ETA Date Updates: Keep customers informed about the estimated time of arrival (ETA) for their orders by updating relevant information.

Perfumeries/ Wholesales Channel Responsibilities:

• Exchange/Return/Credit Note (CN) Duties: Manage exchange, return, and credit note requests for perfumeries and wholesales channels.
• Monthly SOA Statement Reports: Prepare and distribute monthly Statement of Account (SOA) reports for perfumeries and wholesales channels, ensuring accuracy and timeliness.
• Accounts Receivable Collection: Collect and track payments for wholesale orders, ensuring that all accounts receivable are up to date.

Channel Responsibilities:

• Order Processing: Handle order processing and ensuring accuracy.
• Price List Updates: Regularly update and maintain price lists for chain stores and perfumeries to reflect current pricing and promotions.
• Ad-Hoc Administrative Duties: Perform various administrative tasks as needed to support assigned channels.

Additional Responsibilities:

• Administrative Support: Provide ad-hoc administrative support for various channels, ensuring smooth operations and effective communication.
• Customer Service: Address customer inquiries and concerns promptly and professionally, maintaining a high level of customer satisfaction.

• Proven experience at least 1 year experience in customer relations, and accounts receivable management.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and tools for managing customer files, payment collections, and order processing.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with the beauty and perfumery industry is a plus.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Your Career

As a member of the Palo Alto Networks sales team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Must have experience handling commercial and whitespace account in Singapore
• Understands the power of channels and has strong channel  relationships with both T2 partners and Distributors
• Prior experience in selling direct and through channel partners
• Prior experience in inside sales
• Territory business planning and execution; understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process: By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 2-3 years

Responsibilities:

• Perform sales administrative duties including generating quotations, proposals & preparation of samples
• Liaise with the internal department for smooth sample processing and timely delivery
• Provide a high level of customer service to ensure customer satisfaction
• Ensure customer's inquiries are addressed in full
• Perform any other duties from time to time as assigned by superior

Requirements:

• Minimum O level/Higher NITEC/Diploma in any discipline
• Graduates are welcome to apply as training will be provided
• Strong communication skills, with excellent organizational, administrative & problem-solving skills
• Ability to work under pressure & tight deadline
• Knowledge of SAP will be advantageous

This is a 12 Months Contract based in Singapore.

RESPONSIBILITIES

• Business Insights: Conduct impactful analyses on major revenue, product, vertical, productivity, efficiency, market opportunity data and trends. Lead communication of these insights.
• Scalable Insights: Maintain or create automated and actionable dashboards, workflows and tools that drive current and future rhythm of business actions.
• Project/Process Management: Design and execute on a standard cadence of operations while also independently developing and managing project or program plans to support key stakeholder asks.
• Hypothesis Development: Identify and solve strategic questions related to company’s largest regional business opportunities and related risks.

MINIMUM QUALIFICATIONS

• Bachelor's degree in a numerate or business-related subject (Business Management, Finance, Statistics, Finance, Accounting, Computer Science, Mathematics, Information Systems, etc.).
• 8+ years experience in business or sales operations, analytics or planning, preference for working experience across Asia-Pacfic.
• Demonstrated problem solving experience with experience providing practical business insights from large, complex data sets.
• Proven experience in driving end-to-end strategy setting and implementation, including influencing senior stakeholder buy-in.
• Advanced spreadsheet modeling skills, and adept in Microsoft/Google office tools.
• Advanced SQL knowledge, and knowledge of at least one scripting language (R/Python). Knowledge in reproducing or scaling analyses.
• Strong communication and presentation skills to executive leadership.

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries and a  welcoming company culture.

ABOUT THE ROLE

The digital marketing performance manager holds the accountability of the overall account performance and budget utilization for a portfolio of clients and ensures that the team works cohesively in developing, maintaining and optimizing performance marketing channels. Additionally, the mid-tier position is responsible in producing reports and insights along with recommending growth strategies and tactics for internal and external stakeholders. This role requires a people leader with a strong strategic mindset, experience in project management, established communication skills, a deep understanding of digital marketing disciplines (paid and non-paid) and analytical mind.

RESPONSIBILITIES

Management and Growth (40%)

• Frequently monitor performance dashboard and proactively maintain performance and budget pacing
• Measure and report performance of all channels and campaigns, and assess against goals to internal and external stakeholders
• Contribute to the development of media plans and successful performance marketing strategies
• Maintain complete visibility on campaign opportunities and risks
• Provide recommendation on tactical developments and optimisations 
• Hands on campaign executions when required
• Remain constantly updated with company capabilities and service and upgrade knowledge on digital marketing solutions so as to effectively communicate all offerings to the client

Project Management (40%)

• Lead and brief multiple projects relating to marketing campaigns and creative
• Communicate internally and externally on project status
• Ensuring and monitoring satisfactory quality of work
• Manage and oversee the team’s workload and priorities
• Control client delivery to prevent over-servicing
• Delegate, supervise and apply quality control on executional tasks
• Keep up to date with promotional campaigns and proactively manage the execution

Team Management and Development (20%)

• Provide guidance, support, and encouragement to team members to enhance their performance and boost their motivation.
• Coordinate and/or request trainings for the team or team members
• Flag team shortcomings (capacity, capability and/or behaviour) to the management team and contribute in resolving team issues

Qualification and Experience

• At least 3 years of experience in client servicing and team lead capacity working in a Digital Marketing Agency
• At least 1 year of managing multiple marketing projects
• Bachelor’s degree or equivalent experience

Technical and Soft Skills

• Skilled proficiency in directly managing and strategizing for Google Ads and Facebook Ads as a minimum
• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills
• Possess leadership and people development skills

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft 
• Engages proactively within a team environment 
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail 
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes 

• Hybrid-Remote team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).