Job Summary

We are seeking an experienced RPA Project Manager to lead Robotic Process Automation (RPA) initiatives. This role involves managing end-to-end RPA implementations to enhance operational efficiencies and achieve cost reductions through automation.

Mandatory Skill-set

• Has 8 years and above of experience in RPA;
• Strong background in technical support for RPA solution and is capable of building custom automations;
• Hands on experience in C#.Net;
• Expertise in leading automation initiatives to enhance business processes, drive efficiency, and reduce costs;
• Proficient in leading and influencing cross-functional teams;
• Familiar with various project management methodologies;
• Strong stakeholder management skills, capable of driving change effectively;
• Experienced in developing and deploying advanced RPA solutions;
• Proficient in RPA platforms such as UiPath, Automation Anywhere, and Blue Prism.

Desired Skill-set

• Have relevant RPA certification such as UiPath Certified/ Automation Anywhere Certified Advanced/ RPA Professional/ Blue Prism Developer/ Professional Certification.

Responsibilities

• Lead the comprehensive RPA strategy and execution from start to finish, preferably with experience in the insurance industry.
• Implement RPA initiatives and automation projects end-to-end to increase operational efficiency and reduce process costs.
• Foster cross-functional collaboration to identify and drive automation success.
• Partner with cross-functional teams, including underwriting, claims, and customer service, to gather detailed requirements, conduct thorough workflow analyses, and implement tailored automated solutions for significant operational enhancements.
• Design, develop, and maintain RPA workflows using tools such as UiPath or Blue Prism.
• Establish RPA best practices by developing and maintaining robust frameworks, standards, and best practices specific to the insurance industry, ensuring high-quality solutions while maintaining compliance with regulatory requirements.
• Manage projects from the initial requirements-gathering phase through to project completion.
• Optimize project delivery by collaborating closely with various business units to identify automation opportunities, analyze existing insurance processes, and define comprehensive requirements, leading to improved project delivery times and outcomes.
• Provide team leadership and development for team members and direct reports.
• Design and implement training programs to enhance team skills in RPA tools and methodologies, fostering a culture of continuous learning and innovation.

Role Overview:

The Vertical Sales Manager role will be responsible for landing new vertical logos to Apex and/or extend the share of our service scope for specified clients. As part of the company business development strategic across APAC, South East Asiamarket plays essential role for high-tech vertical and brand names. The Vertical Sales Manager is expected to have solid customer portfolio and relationship, business understanding so to utilize Apex unique strength of different air/ocean products and add value to customer supply chain demand. The candidate who with relatively strong experience in freight forwarding including air and ocean, and with proven track record of driving revenue growth for High-techcustomers would be a good fit.

Key Responsibilities:

• Identify effective sales leads
• Actively participate high-tech events and know-how of South East Asia market
• Collaborate with cross-functional teams to develop customized solutions that meet the unique needs of customers in the Asia Pacific market.
• Build and maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Stay abreast of market trends, competitor activities, and regulatory changes to inform business strategy and decision-making.
• Sales discipline and activity management in CRM system

Qualifications:

• Bachelor's degree in business administration, logistics, or a related field.
• Minimum of 5-6 years of experience in business development, with a focus on S.E.A/APAC region and freight forwarding.
• Proven track record of successfully driving revenue growth and achieving sales targets in the designated vertical.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Proficiency in English and additional language skills relevant to the Asia Pacific region preferred.

1. Lead, develop and execute comprehensive brand marketing and performance marketing strategies to achieve overall business goals including enhance brand equity, customer life-time value and and business growth

2. Oversee the planning, creation, implementation and optimization of marketing campaigns across various channels, ensuring brand consistency and impactful messaging

3. Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value

4. Analyze customer data and insights to create data-driven marketing strategies and on-site optimization strategies with the aim to meet traffic and conversion objectives and optimal shopping experience

5. Collaborate with cross-functional teams, including IT, sales, and customer experience, to ensure alignment and integration of marketing & CRM efforts

6. Monitor market trends, competitor activities, and industry best practices to keep the brand ahead of the curve

7. Lead, mentor and manage a team of brand marketing, performance marketing and CRM professionals, fostering a culture of creativity, innovation, collaboration and excellence

8. Establish and manage budgets, ensuring efficient allocation of resources to maximize ROI

9. Stay updated on the latest marketing, CRM and ecommerce technologies and best practices to drive innovation

10. Develop and maintain strong relationships with key stakeholders, including agencies, partners, and media.

Requirements

1. Strong and results-proven experience in brand management, digital marketing and CRM management

2. More than 10 years of experience in brand marketing and CRM with at least 5 years in people management role

3. Strong understanding of digital marketing channels, tools and best practices

4. Excellent leadership, communication skills, commercial sense, data analytical skills and ability to work effectively in a team

5. Exceptional organizational, analytical, problem-solving and negotiation skills

6. Excellent leadership, communication, project management skills with ability to thrive in a fast-paced, dynamic environment

7. Educational Background (Optional): Candidates with degrees in Business, eCommerce, digital marketing or Business IT are encouraged to apply. Your educational background will be viewed as a positive addition to your qualifications.

• Position : Accountant / Accounts Manager (Finance) - Up to $5,500
• Location : West (FREE COMPANY Bus from Chinese Garden MRT)
• Working hours : 5 Days Work Week – Monday to Friday: 8.30AM - 5.30PM
• Salary (commensurate with experience) : Up to $5,500 + AWS + 14 Days Annual Leave + Daily FREE LUNCH
• Duration : Perm
• Industry : Frozen Food

Responsibilities:

• Oversee the Accounts Payable (AP) and Accounts Receivable (AR) processes.
• Ensure accurate and timely month-end and year-end closing activities.
• Maintain and enforce financial policies, procedures, and internal controls.
• Ensure compliance with local accounting standards and regulations.
• Develop and manage annual budgets in collaboration with department heads.
• Monitor budget performance and implement cost control measures.
• Conduct variance analysis and provide actionable insights.
• Manage cash flow planning and ensure funds availability.
• Develop and maintain financial models and forecasts.
• Analyze financial data to identify trends, variances, and opportunities for improvement.
• Prepare financial reports for management
• Collaborate with external auditors, tax advisors, and other stakeholders.
• Provide financial guidance to support business decisions and strategy.

Requirements:

• Minimum Bachelor’s Degree in Accounting, Finance, or related disciplines.
• At least 2 years relevant working experience
• Professional certification (e.g., CPA, ACCA) is a plus.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Assist in annual operating plans and target for the department.
• Review sales & expenses budgets and evaluate periodically of the performance of the department and takes corrective actions as and when required.
• Working closely with operation department to ensure smooth and timely execution and achieve excellent customer service.
• Conduct market research to identify new business opportunities and market trends.
• Analyze competitors' products, pricing, and strategies to identify opportunities for differentiation.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
• Provide excellent customer service, addressing any inquiries or concerns promptly and professionally.
• Negotiate terms and conditions of sales agreements and contracts with clients.
• Communicate with customer for the deployment of machines related issue.
• Ad hoc duties as assigned by the Department Head

Roles & Responsibilities

• Build rapport and maintain good relationship with customers.
• Provide professional pre-sales and post sales services
• Develop potential clients and business opportunity
• Customer and market visits
• Planning and achieving sales objective and monthly sales targetBasic technical knowledge in fruits & vegetables
• Knowledge of the problems of agriculture industry
• Excellent sales and negotiation skills
• Results orientation
• Good business sense, able to prepare and maintain sales forecast
• Excellent communication & people skills
• Planning and managing sales strategies
• The ability to work calmly under pressure
• Willingness to travel in the assigned area

Job Requirements

• Must have B2B Sales experience and good sales track record.
• Initiative, drive and enthusiasm
• Good attitude and strong sense of responsibility and urgency
• Sales-driven, positive and results-oriented
• Candidate must possess at least Graduate Diploma in Business Studies/Administration/Management, Marketing or equivalent
• Preferably Executives specialized in Marketing/Business Development or equivalent.

Roles and Responsibilities:

1. Operations Management:

Manage all aspects of the restaurant's daily operations, including opening and closing procedures, staffing, and inventory management.
Ensure compliance with health and safety regulations and uphold cleanliness standards throughout the restaurant.
Monitor food quality and presentation, addressing any issues promptly to maintain customer satisfaction.
Implement and enforce company policies and procedures to maintain consistency and efficiency.

2. Staff Management:

Recruit, train, and supervise restaurant staff, including servers, kitchen staff, and support personnel.
Create staff schedules, taking into account business demand and staff availability, ensuring adequate coverage for all shifts.
Provide ongoing coaching and performance feedback to employees, fostering a positive and productive work environment.
Handle employee conflicts or disciplinary issues professionally and according to company policies.

3. Customer Service:

Ensure that all guests receive exceptional service and address any customer concerns or complaints promptly and professionally.
Interact with customers to gather feedback and make improvements to service and offerings as needed.
Maintain a welcoming and hospitable atmosphere in the restaurant, greeting guests and assisting with seating or other requests.

4. Financial Management:

Monitor financial performance indicators, such as sales, expenses, and profitability, and implement strategies to achieve financial goals.
Control costs by managing inventory levels, portion sizes, and waste, and optimizing staffing levels to maximize efficiency.
Prepare and analyze financial reports, including budgets, P&L statements, and forecasts, to track performance and identify areas for improvement.

5. Marketing and Promotions:

Collaborate with marketing team to develop and implement promotional activities and marketing campaigns to attract new customers and retain existing ones.
Utilize social media platforms and other marketing channels to engage with customers and promote the restaurant's offerings and events.

Quickly adapt to changing circumstances or unexpected challenges, such as staffing shortages or equipment malfunctions, to ensure smooth operations.

6. Flexibility and Adaptability:

Be willing to work flexible hours, including weekends, public holidays, and night shifts, to accommodate the demands of the business.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520 EA Registration ID: R1765753

Key Roles & Responsibilities

• General administrative duties
• Prepare and send out quotations, sales orders and contracts
• Handle IT product-specific sales enquiries
• Assist with sourcing of new or existing products with new or current vendors
• Follow-up on all sales enquiries and orders promptly with accuracy
• Assist in receipt of goods delivered to office and coordinate with project coordinators in ensuring that goods are packed and labelled properly
• Coordinate and Operations Team in ensuring products and/or services are out properly and delivery promptly
• Inform Client and Supplier of unforeseen delays and problems
• Respond to feedback from Client and facilitate after-sales support when requested
• Acknowledges customers by responding to emails, texts and phone calls
• Provides any necessary data or reports to the sales team
• Recording sales trends and liaising with account managers to develop sales strategies
• Establish active communication and engagement with all other departments to help out where necessary
• Expediting requests rush orders and altering sales orders and shipping information as required
• Stay up-to-date with latest sales trends and best practices

Key Requirements

• Proven work experience as a Sales administrator or Sales support agent, preferably on Cisco Tools
• Hands-on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus
• Fluent in speaking & writing in English

Job Descriptions

• To manage Microsoft Dynamics 365 (Business Central/Sales/Human Resource)
• To consult business application implementation/operation in all countries in Asia region
• To build and drive regional application operational structure in Asia region
• To propose and leverage business benefits through the use of information technology.
• To support implement regional activities set by superior
• Any ad-hoc tasks as assigned by superior

Job Requirements

• Graduate in computer science or similar.
• Minimum 5 years of related experience
• With an adept knowledge in Microsoft Dynamics Business Central / Microsoft Dynamics for Sales
• Possess experience API connection to various type of other products
• Possess knowledge/experience of Microsoft Power Platform.
• Required any MCSD (Or equivalent ) that is relevant to either Dynamics 365 BC, Dynamics CRM and, Power platform.
• Required general knowledge of corporate business applications such as HRM, CRM, ERP
• Required regional optimization view for designing/managing business applications.
• Required strong documentation skills
• Required strong in team building skills
• Experience in managing and enhancing corporate business -application with Microsoft products.
• JSON or any other programing language experience is advantageous.
• Experience in the construction industry/Japanese MNC is advantageous.

Benefits

• AWS : Not provided
• Performance based bonus （Once in December) Company and Individual
• Expected OT for a month will be pretty minimum or 0
• AL、MC : 14 days
• MC　14 days.
• Other benefits and allowances
• Dental coverage
• Medical coverage

Working Hours

• Mon-Fri, 5 days work week
• 8:00 - 17:30 or 8:30 - 18:00

Channel sales

- Develop and implement channel sales strategies to achieve sales targets for E-comm.

- Collaboration with marketing team to develop channel specific marketing campaigns and promotions.

- Coordinate with merchandise team on launch date for all channel sales.

- Coordinate with TR team on inflight listing and submission.

- Maintain required margins on P&L

- Monitor sales performance and key metrics of channel sales and take corrective measure if required.

- Stay up-to-date on industry trends to identify market demand.

Web page

- Manage the BU landing page design and layout

- Coordinate with designer on the assets requirements

Sales Reporting

- Prepare regular reports on channel sales performance and present findings for weekly update.

- Airlines monthly sales and SOH report

Administrative

- Maintain sales channel web settings.

- Prepare catalogue for corporate channel.

- Submission of all campaign brief and inflight listing

Requirements

- Demonstrated 2-3 years of experience within the ecommerce domain web management and AEM background is required.

- Proven track record of driving substantial sales growth within the ecommerce industry.

- Strong business acumen with timeline management.

- Proficiency in Office, particularly Excel, PowerPoint

- Initiative approach on task allocated.

- Strong sense of ownership, results driven with problem solving skills

- Independent worker and a team player who can work collaboratively and positively with both internal and external parties

Able to work under pressure with high adaptability and initiative within a dynamic environment

Job Description

• Development of deep excavations monitoring and dynamic construction control software.
• Development of Land Reclamation Digital software.
• Applicate of automated construction techniques for deep excavations, such as automated monitoring, steel reinforcement actuators, and automated injection system.
• Research on refined modeling and dynamic construction control technology of NATM tunnels.
• Developed the new equipment of vibro-replacement stone column and automated construction technology, which can penetrate 15m gravel layer.
• Research on constitutive models of geotechnical materials and finite element models in soft soil.
• Plan a scheme corporate private Generative Pre-trained Transformer.

Requirements

• Min Master’s degree in Architecture Civil Engineering or equivalent
• Must possess min 7 years of relevant working experience in the construction industry of which minimum 5 years are in MRT projects
• Must possess all the training certificates required of a Construction Manager

• Understand our salon products & services.

• Coordinating the implementation of the Safe Management Measures for the store.

• Maintain the cleanliness of the shop area & understanding the importance of hygiene and cleanliness of the shop.

• Ability to handle customers' requests and complaints with grace.

• Establish contact and developing relationships with customers.

• Recommend hairstyle, coloring and treatment, according to the client’s preference.

• Hands-on experience in coloring, rebonding, hair setting, hair perm techniques.

• Style customer's hair to desired effect, including shaping, curling, cutting, trimming, setting, etc.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered.

• ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service.

• Inform clients about new services, Promotions and discounts.

• Liaise with external Marketing Company on the Salon promotion campaign & advertising.

Requirements:

• Minimum 5 year working experience.

• Good interpersonal and communication skills.

• Friendly, outgoing, creative mindset and a good eye for design.

• Able to work any shift or split shift

• Able to work OT on weekends and public holiday.
Must be able to work extra hours or weekend if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description

• Development of deep excavations monitoring and dynamic construction control software.
• Development of Land Reclamation Digital software.
• Applicate of automated construction techniques for deep excavations, such as automated monitoring, steel reinforcement actuators, and automated injection system.
• Research on refined modeling and dynamic construction control technology of NATM tunnels.
• Developed the new equipment of vibro-replacement stone column and automated construction technology, which can penetrate 15m gravel layer.
• Research on constitutive models of geotechnical materials and finite element models in soft soil.
• Plan a scheme corporate private Generative Pre-trained Transformer.

Requirements

• Min Master’s degree in Architecture Civil Engineering or equivalent
• Must possess min 7 years of relevant working experience in the construction industry of which minimum 5 years are in MRT projects
• Must possess all the training certificates required of a Construction Manager

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 8 years of site experiences

Key Job Purpose :

The Assistant Manager, Regional Cybersecurity (AMRC) is the primary in-house expertise in Asia Pacific responsible in the formulation, implementation and on-going maintenance of Information Security Standards accreditation and certification programs in the Asia Pacific region, inclusive of, but not limited to, latest international ISO 27001 and ISO 81001 framework programs, privacy protection laws, and local Medical Device industry cybersecurity law enforcements.

The AMRC is responsible to support the HOD (Regional Information Security Manager) to safeguard patient safety and protect Company interest through the formation, adoption, operationalization and regular review and compliance of Information Security framework, policies, procedures and initiatives relating to the cybersecurity and data governance aspects of the "internet of medical things" or medical devices products and services in the Asia Pacific region.

Job Description :

1) Strategize, Lead, Drive and Manage Cybersecurity ISO accreditation program for Asia Pacific

• Lead, drive and manage all applicable Cybersecurity ISO implementations and re-certification operations.
• Develop ISO security design, accreditation framework, and review processes.
• Perform gap assessment and develop ISO roadmap for accreditation and/or re-certification.
• Develop policies, standards, procedures, and operational processes to meet the developed ISO roadmap.
• Effectively manage the security ISO roadmap based on approved Strategic goals, prioritizing across tactical and strategic goals, and align business needs and technical priorities.
• Collaborate with Company CSIRT, PSIRT and Enterprise Risk Management teams to achieve the requirements of security ISO accreditation.
• Deliver expert level security ISO advisory to internal stakeholders to secure ISO investments.

2) Establish and operationalize cybersecurity ISO compliance and recertification:

• Work with global and regional stakeholders to align SOPs and QPs that achieve compliance to Group/Region Cybersecurity ISO program, policies, standards and framework.
• Collaborate with various internal company teams such as Corporate IT, Business Applications, Product and Services R&D, Marketing and Customer services teams to achieve security ISO re-certifications.
• Provide timely management reporting to relevant Regional/Group Risk Management Committee.
• Prepare and present CAPEX and OPEX budget for security ISO accreditation/re-accreditation and operations in the region.

3) Continuous improvements to cybersecurity stance of AP operation:

• Establish continuous improvements to Company’s security ISO including but not limited to identifying new ISO standards that better support the Company’s business objectives.
• Establish continuous improvements to Company’s cybersecurity monitoring.
• Establish continuous improvements to Company’s staff cybersecurity knowledge including but not limited to training and identify potential cybersecurity breaches.
• Establish process to work with business stakeholders to continuously update SOPs and QPs to response to new risk areas and potential breaches.

4) Support business in response to Sysmex customers’ cybersecurity requirements:

• Review tender requirements of Sysmex customers’ as provided by sales teams and:
• Highlight areas of out of Sysmex controls
• Highlight risk areas for Sysmex to consider countermeasures.
• Bring highlighted risk areas and their respective countermeasures back into Sysmex cybersecurity stance and operation requirements.

5) Manage cybersecurity incidents response and resolution:

• Supporting the Regional Information Security Manager, manage cybersecurity incidents response with close collaboration with cybersecurity experts, internal IT and vendors, to achieve on-target, and timely triage and resolution of cybersecurity incidents in the region, in accordance to global/regional policies.

6) Other duties as assigned by the HOD.

Job Requirements :

• Possess a tertiary education in any discipline, preferably in Cybersecurity, Computer Science, Computer Technology, or a medical/healthcare-related field (or equivalent demonstrated knowledge and experience in the cybersecurity domain).
• With 8 to 15 years of experience in cybersecurity or ISO accreditation within the medical or healthcare industry, ideally with IT and/or product cybersecurity program or project experience in a dynamic, agile MNC environment that includes cybersecurity management responsibilities.
• Must have a minimum of 2 recent, successful hands-on experiences in ISO 27001:2022 and/or ISO 81001 implementations.
• At least 1 successful hands-on experience in re-certification of ISO 27001 and/or ISO 81001 programs.
• Sound experience in working in a regional MNC RHQ shared services environment.
• Technically competent and have prior project/program implementation experiences in the Cybersecurity domain such as: Expert knowledge in the latest ISO 27001, ISO 81001, NIST Cybersecurity framework, Cybersecurity Strategy and Roadmap formulation, Cybersecurity Framework, Policies, SOP formulation and enforcement, Cybersecurity Program and Project Management, Cyber Risk Assessment and Governance Management, Cyber Incident Response Management, Cyber Awareness and Training, Cyber Vulnerability Assessment and Penetration Testing, Cyber Prevention, Technical Security of Enterprise Systems and Networks Technical Security of Medical Devices, Experience in security domains in Data Centre design, Microsoft Azure, AWS and DevOps.
• Strong ISO program and stakeholder management is essential for this role.
• Demonstrate ability to build and maintain relationships with a wide array of people at both junior and senior levels, internal within the organization or externally across industries.
• Must possess professional cybersecurity certifications such as CISSP, CISM, CCSP, CISA, or equivalent. In addition, a Project or Program Management certification (PMP or PRINCE2) is required, along with formal training or demonstrated expertise in ISO 27001:2022 and ISO 81001 (or equivalent).
• Excellent written verbal communication, presentation and negotiation skills.
• Possesses an independent, objective and inquisitive mind.

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 8 years of site experiences

Job responsibilities and descriptions are stated as follow:

Oversee daily operations of the customer service department.

Address customer service issues promptly.

Develop and implement efficient procedures, policies, and standards for customer service.

Set customer satisfaction goals and collaborate with the team to consistently achieve them.

Launch and manage an effective customer loyalty program.

Keep accurate records of customer service activities and discussions.

Assist the Manager in planning and executing customer service initiatives.

Lead the team in delivering exceptional service to customers.

Job responsibilities and descriptions are stated as follow:

Oversee daily operations of the customer service department.

Address customer service issues promptly.

Develop and implement efficient procedures, policies, and standards for customer service.

Set customer satisfaction goals and collaborate with the team to consistently achieve them.

Launch and manage an effective customer loyalty program.

Keep accurate records of customer service activities and discussions.

Assist the Manager in planning and executing customer service initiatives.

Lead the team in delivering exceptional service to customers.

Accounting and financial reporting

• Manage full set of accounts of Singapore entity in compliance with best accounting practices and accounting standards.
• Hands on month end, quarter end and year end close.
• Carry out financial consolidation of subsidiaries.
• Prepare financial reporting according to local and corporate requirements.
• Manage project cost analytics and reporting.
• Oversee accounting transactions booking and financial report preparation by Assistant Accountant.

Audit, tax and banking matters

• Take ownership on internal and external audit, handle inquires from internal and external auditors, tax agent, tax authorities.
• Prepare detailed financial statements and audit-related documentations.
• Prepare and submit quarterly GST reports, annual income tax filing, withholding tax, etc.
• Liaise with company secretary for corporate finance matters.
• Liaise with bankers for letter of credit, banker’s guarantee, performance bond, respond to bank inquiries.

Sales operations

• Prepare Accounts Receivables Aging report and monitoring.
• Perform invoicing and collection matching to accounts receivables.
• Prepare sales orders, revenue, margin and backlog tracking reports.
• Undertake special assignments and project requirements as needed.

Requirements:

• Min. Degree in Accountancy and/or ACCA equivalent.
• Preferably with working experience in handling full set account and in-depth knowledge of Singapore Financial Reporting Standards (SFRS), and Income Tax Acts (ITA).
• Experience in GST and withholding tax is an added advantage.
• Effective oral and written communication, fluent in English and Chinese to liaise with teams (oral and written).
• Proficient in MS Office, especially MS Excel and MS PowerPoint.
• Good accounting system knowledge.
• Exceptional attention to detail and the ability to meet tight deadlines.
• Immediate availability or ability to start work within a short period is advantageous.

Job Summary

Responsible for overseeing the incident management process within an organization to ensure that incidents are promptly addressed and resolved.

Mandatory Skill-set

• Minimum 5 years of experience in incident and problem management within a large organization;
• Excellent communication skills, capable of conveying complex information clearly;
• Strong interpersonal abilities to manage customer relationships effectively;
• Analytical mindset with the ability to navigate complex technical and process-related issues;
• Self-driven and capable of working independently.

Desired Skill-set

• Experience in a regulated industry is preferred;
• ITIL 4 certification is preferred;
• Experience with ServiceNow is advantageous.

Responsibilities

• Lead root cause analysis sessions to identify fundamental issues and preventive measures;
• Track follow-up actions to ensure timely resolution of problem tickets;
• Analyze and log problem tickets for future reference;
• Serve as the gatekeeper for all known errors;
• Monitor and report on Problem Management KPIs;
• Coordinate efforts across L2 and L3 support teams for timely incident resolution;
• Escalate cases involving process failures that delay resolution or result in SLA breaches;
• Attend regular incident review meetings to ensure open incidents are addressed promptly;
• Generate periodic service reports for stakeholders;
• Analyze incident trends to identify opportunities for improvement;
• Ensure incidents are documented accurately according to the Incident Management process;
• Conduct reviews of major incidents to capture insights and finalize improvement actions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

A premium childcare centre looking for a Marketing & Operations Executive.

Job Descriptions:

- Responsible for the childcare centre enrolments

- Operations and administration of the childcare

- Posting on the company's social media regularly

- Creating EDM for the company using Canva, Photoshop and other video editing software

- All other assigned admin and ops duties in the childcare centre

Requirements:

- Able to do design for social media posting

- Minimum a poly diploma graduate

- Able to work as a team

- Love children

- Well-groomed

- Able to work half day on Saturdays morning

Pls send your resume to [email protected] or whatsapp to 8070 8028.

Job Description:

• Manage accounts of existing customers and ensure sales growth in these accounts
• Establish relationships with new and existing customers
• Attend to inquiries and conduct presentations to prospective customers
• Responsible for sales and marketing of products for respective Business Units
• Achieve sales target on responsible region
• Develop and drive new products business

Job Requirements:

• Diploma or Degree in Engineering, preferably in Mechanical, Electrical or Materials Engineering
• Understanding of the Semiconductor processes is essential
• Frequent travelling around Asia is required to visit customers and suppliers
• Able to speak and write in English and Chinese language fluently (in order to liaise with the English, Chinese & multi-lingual speaking associates)
• Related sales or marketing experience would be an advantage, excellent presentation skills desirable

Job Responsibilities:

• Designing and implementing strategic sales plan that expands company’s customer base.
• Objectives setting, coaching and performance monitoring of sales representatives.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Involve in directing and sourcing for elements in new business development.

Job Requirements:

• At least 2 years of relevant experience
• Relevant Diploma/Degree in any field of study
• Able to work independently and as part of a team
• Able to travel to assigned territory when required
• Possesses strong negotiation and communication skills
• Good analytical and problem-solving skills
• Aggressive

Benefits:

• 5-days Work Week
• Outpatient GP insurance coverage
• Performance bonus
• Good working environment
• ClassPass Fitness Programe

• To establish and develop close working relationship with business partners, distributors and online partners.
• To develop their sales efficiency and maximize the sales.
• Forecasting, pricing, inventory management and partner management ability.
• Hold regular performance and planning reviews with channel partners.
• Working closely with Head of Sales on sales activity and be part of Leica Camera events.
• Provide input to the Channel Marketing activities and in-store programs.
• Constantly providing constructive feedback to the management on various aspects.
• Understand the market and business on a deep level, spending time in doors and sharing insights to management.
• Other duties as assigned.

Job Highlights

• 5 days week; Friendly Environment
• Medical and Dental Benefits
• Skills Development / Mentoring and Learning Opportunities

Job Description

Job Responsibilities:

• Preparation of technical data submissions for customers
• Creation of documentation in SAP
• Generation of material planning reports and placing orders with vendors
• Collaborating with other departments such as marketing, logistics, and finance to ensure a smooth sales process
• Coordinating the shipping and logistics of shipment rights and documentation; from the factory production readiness all the way to when the customer picks up the goods
• Assisting with the resolution of customer complaints and disputes
• Prepare sales reports and forecast future export sales

Job Requirements:

• Preferably with a diploma/degree in Business Operations/Sales & Marketing/Engineering or equivalent
• Independent and pro-active individual
• Good communication and interpersonal skills to handle external customers from different backgrounds and internal departments
• Experience with SAP
• Export/Regional Sales working experience will be advantageous
• Fluency in Bahasa Indonesian/Malay will be favorable