Key Accountabilities:

• Provides the design, drawing and documents for the customer’s technical requirements including the calculation, verification of relevant equipment/suppliers and providing the technical specifications and defines the scope of supply for the equipment.
• Provides technical specs and scope of supply for suppliers/contractors to quote. Subsequently coordinating with factory and local suppliers for scope of supply and provides total product and project cost calculation.
• Provides/coordinates replies to the technical inquiries with Sales Manager.
• Raises the necessary purchase requisitions for the scope of supply and manages the order with internal departments, suppliers and contractors till all contractual requirements are fulfilled.
• Coordinate with all the stakeholders for the technical assistance/clarification of the order, sales engineering, and drawings/documents which may require business travels overseas as and when required.
• Uses the computerized engineering tools/database and technical library information and factory standards for the sales engineering work and provides and maintains the product and sales engineering information.
• Prepares and carries out technical presentations and training.
• Updates oneself with the technical developments of the market and internal products with particular focus on keeping updated and informed on the applicable international and in country technical standards

Requirements:

• Diploma/Degree in Engineering (Electrical/Mechanical), Business or IT
• At least 5 years of B2B sales experience with capital equipment/ turnkey solution sales or technical commercial from Data Center, Power Gen, O&G, Industrial Building industries
• Resourceful with ability to work with people of multi-cultural and cross function teams.
• Good presentation & negotiation skills
• Excellent interpersonal and communication skills
• Must be able to travel within locally and overseas if required.

What you will do:

As Senior Sales Engineer, you will be responsible for smaller less technically complex solutions. Builds relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin.

How you will do it:

• Study product knowledge and company working procedure, continuous to improve domain knowledge of product, company and industry.
• Plan annual secured order strategy aligned with Department goal. Achieve business sales target with YOY growth expectation in the region.
• Prepare and issue tenders and proposals to customers. Lead negotiation and/or bidding activity at optimum profit levels to the company. Close orders to achieve the goals and targets assigned. Responsible for payment collection.
• Provide monthly reporting on Commercial vertical secured and revenue attainment as well as non-financial reporting to management team.
• Be proactive to liaise, develop relationship and influence customer(s) to maintain a long-term service relationship, ensure customer satisfaction at high level.
• Develop sales leads and identify customer requirements.
• Monitor and collect competitors’ activities in market and report periodically directed by company.
• Independently develop and follow up BMS projects to provide solutions for customers.
• Compliance with Johnson Controls’ policies and procedures at all times.

Optional:

• Responsible for the promotion of BMS products and systems in design institutes, industry associations and integrators in the industry in the region. (For project/solution sales)
• Compiling the production of catalogues to customers. Prepare localized master catalogue and general applications for contractors and consultants where appropriate.
• Conduct cold calls and new business development. (For HK ELV)
• Explore and execute end to end BMS project, and providendustry solution to customer.

What we look for:

• Bachelor Degree or above, preferably in Mechanical engineering and HVAC engineering or Electrical / Electronic engineering
• Minimum 1-3 years working experience as sales/marketing position in direct selling industrial machineries
• Self-motivated, hardworking and positive
• Strong interpersonal, presentation and selling skills
• Good spoken and written in English
• Willing to travel frequently.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service

• Maintain outstanding store condition and visual merchandising standards

• Maintain a fully stocked store

• Ascertain customers’ needs and wants

• Recommend and display items that match customer needs

• Welcome and greet customers

• Manage point-of-sale processes

• Actively involve in the receiving of new shipments

• Keep up to date with product information

• Accurately describe product features and benefits

• Follow all companies policies and procedures

Requirements

• Proven working experience in retail sales

• Basic understanding of sales principles and customer service practices

• Proficiency in English

• Track record of over-achieving sales quota

• Solid communication and interpersonal skills

• Customer service focus

• Friendly, helpful, confident and engaging personality

• Basic administration skills

Job Description

Candidates are required to be fluent in Chinese. It will be a bonus to be conversant in English and dialects such as Hokkien and Teochew.

Strong verbal, presentation and written communication skills are important for handling customer orders via phone call, face-to-face meeting and mobile orders.

Candidates need to learn how to use online platform / application to send customer’s orders to office.

Candidates are required to have a good driving record, with minimum Class 3A driving licence. They should be familiar with the traffic rules and be able to navigate well with the help of maps.

Candidates are required to build good rapport with customers and maintain a balance between company policies and customer demands.

Candidates should have a warm and friendly disposition, are open to criticism and room for improvement. Candidates should be willing to learn new things and be able to work independently, as well as to liaise with team members.

Candidates need to participate actively in bi-weekly meetings by contributing their ideas and share about customer feedback etc.

Candidates will need to help deliver customer orders.

Candidates should be self-motivated and driven by targets to achieve customer satisfaction and company requirements. To be able to present new products and encourage sales. Find out about customer expectations and how to improve products based on feedback.

Candidates will need to communicate well and keep track of customer habits. In the event of customer bad debt, candidates need to get customers to make payment.

Career Level: Executive

Qualification: GCE O Level / Polytechnic / High school diploma

Years of Experience: Min 1 year

Job Type: Full-Time

Job Specialisations: Sales / Customer service

Job Highlights:

13th month bonus (AWS)

Commission bonus (Depends on sales performance)

Additional $200 after 3 months probation

Company van provided

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

• Assist the Sales Engineer / Sales Manager to achieve the annual sales target
• Assist the Sales Engineer / Sales Manager with the preparation of monthly sales reports
• Engage customers to secure orders and arrange for on time delivery
• Prepare quotations for customers using the ERP System and ensure accurate pricing of products
• Process sale orders, production orders, pick lists and purchase orders in the ERP system accurately and in a timely manner
• Monitor and plan product inventory levels, liaise with suppliers for timely supply/replenishment of inventory
• Work with suppliers to resolve any quality issue with their products or short delivery issues
• Liaise with Logistics personnel on stock and delivery issues
• Liaise with Production personnel on production and quality issues
• Monitor customers’ accounts receivables and pursue overdue balances owed by customers; follow up with customers to maintain timely collection of accounts receivables
• Assist with any other tasks assigned by the Sales Engineer / Sales Manager
• Perform ad hoc receptionist duties (including greeting visitors, transferring calls, taking and ensuring messages are passed to the appropriate staff member on a timely basis)
• Perform ad hoc administration duties

Requirements:

• Candidate must be willing to work in Tuas
• Knowledge in SAP is an added advantage

Job Highlights:

• 5 days work week (Monday to Friday)
• Regular Working Hour (8.45am - 6.00pm)
• Great learning opportunities
• Company provide Transport for pick-up and drop-off (Opposite Boon Lay MRT & Choa Chu Kang MRT)

Main Responsibilities:

• Processing quotations, arranging deliveries to ensure customers orders are scheduled on-time
• Following up on sales and purchase orders, shipment and payment status
• Work with warehouse on packing and outbound delivery to customers
• Respond to customers’ enquiries including quotations, order status, delivery schedules etc. promptly
• Handles post-sales follow-ups or enquiries from customers
• Ensure closure of sales and purchase orders, documentation keeping, etc.

Requirements:

· Customer service oriented and have a great sense of urgency and responsibility

· Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation

· Possess advanced literacy and numeracy skills

· High degree of initiative and strong analytical and problem-solving skills

· Have an eye for detail and accuracy and task orientation

· The ability to work under pressure; meet deadlines; adapt quickly to change and be willing to take on new challenges

· Understanding and experience in the importance of systems and operational procedures

· Highly organised, meticulous, able to prioritise and multitask with minimal supervision

· Demonstrated ability to manage internal and external relationships

· Proactive personality with positive influence to our people

· Help improve processes and policies in support of organizational goals to maximize output.

· Degree/ Diploma/ ITE

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Duties

• Supervise, train, and improve employee sales skills.
• Lead the outlet team to achieve sales targets.
• Responsible for solving customer’s problems and coordinating customer installation issue to improve satisfaction and loyalty.
• Welcoming & Assisting customers to find desired items
• Advising customers on new products and encouraging them to buy them
• Receiving and processing shipments and deliveries
• Organizing merchandise and restocking depleted shelves so they’re attractive to shoppers
• Informing shoppers about ongoing sales, promotions, and discounts to increase revenue
• Keeping up-to-date with product information to advise customers and make recommendations effectively
• Auditing the price of inventory regularly
• Managing point-of-sale processes
• Describing the features and benefits of products to shoppers to increase sales

Job Requirement:

• Minimum of 2 years in retail sales management.
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• bility to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Ensure compliance with relevant laws and regulations.
• Attend to emergency call and able to work during public holiday & weekend.
• 6 working days per week

We're looking for a Japanese speaking Senior Content Specialist to join our growing SEO Content team. 

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links, but we do believe in a great copy that inspires and helps readers to find answers.

This role is ideal for candidates with senior level experience in Japanese SEO content marketing, who are passionate about blogging and content creation. 

At Wise we’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing is helping the end user.

Your Mission:

• Produce SEO optimised content for our JP blog, to help fuel adoption of Wise 
• Revisit, optimise and improve older articles to boost their performance
• Conduct keyword research to plan content that drives organic traffic to our blog and attracts new customers
• Understand the wants, needs and pain points of our potential new customers
• Edit copy - you’re not afraid to fix copy or make direct changes when necessary
• Find, coordinate and manage a bunch of talented freelance writers
• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process
• You can put yourself in freelancers / businesses’ shoes, and create content plans that attract these potential business customers
• Analyse the performance of JP blog, write up an analysis, and use these findings to bring more growth
• Know and proactively monitor the competitor landscape in your locale
• Can size up and prioritise content projects/initiatives based on high growth impact/potential 
• Can articulate and write-up the problem you're trying to solve, your hypothesis for how to fix it 
• Strong collaboration within the SEO Content team as well as other relevant teams in Wise (ex. Product Manager for Japan)

About you

• You speak and write Japanese on a native level 
• You speak and write English on a native level, as our team communication language is English 
• You have 2-3 years of SEO experience in Japanese and have brought a great impact in terms of number of new customers and revenue through your content (beyond just traffic)
• It’s preferred if you have worked on B2B content and successfully brought a great amount of business customers through your SEO content
• You are analytical and able to use different SEO tools (GA, GSC, Ahrefs, SEMRush and Looker (bonus)) and explain your analysis / findings to other people in an easy-to-understand way 
• You’re strategic and are used to building hypotheses based on data to bring new growth
• You know your way around words. From small copy changes to fixing blog articles in bulk, you’ll get it done.
• If you have worked for financial companies, that’s a plus
• You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work

What’s in it for you?

Help us acquire new customers for Wise in a scalable and highly cost-effective way. That’s hugely important here because, unlike our competitors, our mission is to make foreign exchange eventually free.

You’ll be part of a team of exceptionally talented marketers who consistently break new ground in performance marketing.

Within Wise we operate with a great degree of autonomy, so you’ll be in charge of your own workload and focus areas, giving you the chance to have a huge impact on one of Europe’s fastest growing & most successful startups.

Who we are

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

About our team

The SEO Content Team currently consists of 40 (and counting) amazing people, from 20 different countries who are divided over 3 offices, so we’re truly a team without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you, because we believe that diverse and inclusive teams build better products.

What it’s really like to work here

At Wise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.  

Each team picks the problems they want to solve. So, there’s no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from your talented, super-smart teammates.  

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

To find out a bit more about what it’s like to work at Wise — plus a full run through of our employee benefits — visit our careers page.

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

We're looking for an English speaking Senior Business Content Specialist to join our growing SEO Content team. 

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links, but we do believe in a great copy that inspires and helps readers to find answers.

This role is ideal for candidates with senior level experience in SEO content marketing, who are passionate about blogging and content creation. 

At Wise we’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing is helping the end user.

Your Mission:

• Produce SEO optimised business content for our SG blog, to to help fuel adoption of Wise by business customers
• You might expand to other locales and/or different target audiences in the long run, beyond just Business customers in Singapore
• Revisit, optimise and improve older articles to boost their performance
• Conduct keyword research to plan content that drives organic traffic to our blog and attract new business customers
• Edit copy - you’re not afraid to fix copy or make direct changes when necessary
• Find, coordinate and manage a bunch of talented freelance writers
• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process
• Understand the wants, needs and pain points of our potential business customers
• Analyse the performance of your blog, write up an analysis, and use these findings to bring more growth
• Know and proactively monitor the competitor landscape in your locale
• Size up and prioritise content projects/initiatives based on high growth impact/potential
• Articulate and write-up the problem you're trying to solve as well as your hypothesis for how to fix it
• Strong collaboration within the SEO Content team as well as other relevant teams in Wise (ex. Product Manager for South East Asia)

About you:

• You speak and write English on a native level 
• You know the wants and pains of business customers in Singapore
• You have 2-3 years of SEO / B2B content and have brought a great impact in terms of number of new customers and revenue through your content (beyond just traffic)
• You are able to use different SEO tools (GA, GSC, Ahrefs, SEMRush and Looker (bonus)) and explain your analysis / findings to other people in an easy-to-understand way 
• You’re strategic and are used to building hypotheses / new initiatives backed by data 
• You know your way around words. From small copy changes to fixing blog articles in bulk, you’ll get it done
• If you have worked on B2B content for financial products in Singapore, that’s a huge plus
• You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work

What’s in it for you?

Help us acquire new customers for Wise in a scalable and highly cost-effective way. That’s hugely important here because, unlike our competitors, our mission is to make foreign exchange eventually free.

You’ll be part of a team of exceptionally talented marketers who consistently break new ground in performance marketing.

Within Wise we operate with a great degree of autonomy, so you’ll be in charge of your own workload and focus areas, giving you the chance to have a huge impact on one of Europe’s fastest growing & most successful startups.

Who we are:

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

About our team:

The SEO Content Team currently consists of 40 (and counting) amazing people, from 20 different countries who are divided over 3 offices, so we’re truly a team without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you, because we believe that diverse and inclusive teams build better products.

What it’s really like to work here:

At Wise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.  

Each team picks the problems they want to solve. So, there’s no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from your talented, super-smart teammates.  

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

To find out a bit more about what it’s like to work at Wise — plus a full run through of our employee benefits — visit our careers page.

What do we offer: 

• Starting salary: 4,580 to 6,250 SGD monthly
• Company Restricted Stock Units

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

We're looking for an English speaking Senior Business Content Specialist to join our growing SEO Content team and grow new business customers through B2B content in Australian and New Zealand’s blogs. 

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links, but we do believe in a great copy that inspires and helps readers to find answers.

This role is ideal for candidates with senior level experience in SEO content marketing, who are passionate about blogging and content creation. 

At Wise we’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing is helping the end user.

Your Mission: 

• Produce SEO optimised business content for our Australian and New Zealand’s blogs, to to help fuel adoption of Wise by business customers
• Revisit, optimise and improve older articles to boost their performance
• Conduct keyword research to plan content that drives organic traffic to our blog and attract new business customers
• Edit copy - you’re not afraid to fix copy or make direct changes when necessary
• Find, coordinate and manage a bunch of talented freelance writers
• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process
• Understand the wants, needs and pain points of our potential business customers
• Analyse the performance of your blog, write up an analysis, and use these findings to bring more growth
• Know and proactively monitor the competitor landscape in your locale
• Size up and prioritise content projects/initiatives based on high growth impact/potential
• Articulate and write-up the problem you're trying to solve as well as your hypothesis for how to fix it
• Strong collaboration within the SEO Content team as well as other relevant teams in Wise (ex. Product Manager for Pacific)

About you:

• You speak and write English on a native level 
• You have experience with marketing to business customers in the Pacific region, or B2B marketing in general.
• You have 2-3 years of SEO / B2B content and have brought a great impact in terms of number of new customers and revenue through your content (beyond just traffic)
• You are able to use different SEO tools (GA, GSC, Ahrefs, SEMRush and Looker (bonus)) and explain your analysis / findings to other people in an easy-to-understand way 
• You’re strategic and are used to building hypotheses / new initiatives backed by data 
• You know your way around words. From small copy changes to fixing blog articles in bulk, you’ll get it done
• If you have worked on B2B content for financial products in Australia or New Zealand, that’s a huge plus
• You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work

What’s in it for you?

Help us acquire new customers for Wise in a scalable and highly cost-effective way. That’s hugely important here because, unlike our competitors, our mission is to make foreign exchange eventually free.

You’ll be part of a team of exceptionally talented marketers who consistently break new ground in performance marketing.

Within Wise we operate with a great degree of autonomy, so you’ll be in charge of your own workload and focus areas, giving you the chance to have a huge impact on one of Europe’s fastest growing & most successful startups.

Who we are:

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

About our team:

The SEO Content Team currently consists of 40 (and counting) amazing people, from 20 different countries who are divided over 3 offices, so we’re truly a team without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you, because we believe that diverse and inclusive teams build better products.

What it’s really like to work here:

At Wise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.  

Each team picks the problems they want to solve. So, there’s no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from your talented, super-smart teammates.  

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

To find out a bit more about what it’s like to work at Wise — plus a full run through of our employee benefits — visit our careers page.

What do we offer: 

• Starting salary: 4,580 to 6,250 SGD monthly
• Company Restricted Stock Units

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing;
• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
• Following operational procedures and keeping track of critical updates.

A bit about you:

• You’re accurate and pay attention to detail;
• You’re meticulous and accurate in your task execution;
• You’re SLA driven and are motivated to hit team and personal metrics;
• You place customers first and you make no compromise on this;
• You’re a clear and honest communicator and able to articulate potential improvements;
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;
• You’re proactive and collaborative;
• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
• You are a Singaporean Citizen or PR (Please note we cannot sponsor visas for this role)

If you have any questions about the role or the application process please reach out to the hiring leads or the recruiter for the role. 

Good luck!